Airband Home Broadband Reviews

I was previously on Airband’s 40Mbps package at £25 per month, which covered my needs well. The only limitation was that there wasn’t much spare capacity if the grandchildren wanted to play games at the same time. At the turn of 2024/25, Airband offered me an upgrade to 150Mbps for £33 per month. At the time, it seemed like good value. I’m not sure whether new customers were offered a cheaper rate, but I understand there are rules around that now. It’s now 20 January 2026, and since January 2025 I have rarely seen speeds above 70Mbps. That is technically sufficient for my household, but the bigger issue has been reliability. I have experienced around 20 outages over the past year, ranging from an hour to several days. Today, for example, my speeds have fluctuated between zero and 2Mbps and are still ongoing. Airband’s website has stated there are no problems in Shropshire, yet digging deeper shows at least 13 affected postcodes, possibly more. Neighbours often ask whether I would recommend Airband. Unfortunately, I can’t. The 150Mbps service has proved less reliable than the old 40Mbps package, which was actually very stable. There are landline providers locally offering up to 40Mbps for less than I’m currently paying, and they have strong reputations for reliability. On that basis, I struggle to justify recommending Airband’s higher-speed package. My contract runs until January 2027, and Airband have said they would like to discuss the benefits of their service when it comes to renewal. At the moment, I’m unclear what those benefits would be. All I really want is reliable broadband for a laptop, TV and mobile phones. Right now, the speeds and reliability feel like a throwback to decades ago. When my contract ends, I will be seriously considering a return to a 40Mbps landline connection.

We have had multiple outages in recent weeks, with around 60% data packet loss, 400ms ping, and jitter regularly in the high hundreds of milliseconds. The support line often takes hours to acknowledge an issue and days to resolve it. Each time, no explanation is given for either the cause or the fix. On several occasions the fault appears to have existed for days, with no proactive monitoring or maintenance. One issue recurred within days, showing the same packet loss and causing failures to our virtual private networks (VPNs), remote access, and other services. This has caused significant disruption to our work. After three years, with outages almost every quarter, I can no longer recommend Airband.

Would love Airband to reply to tell me how to pay my bill…. I guess the service is free then.

All seems OK, but when occassionally down difficult to get customer service by phone. The original installation was shoddy and let the Company down

Airband does everything we need it to do but does have a tendency to dip in and out every now and then. It’s just a good job that we are not in need of super fast fibre optic broadband or relied on it for more high speed connections. All in all it suits our needs.

Service is flaky at peak times. The main issue though is that if you do have a problem with your broadband then there is ZERO customer service. Phone calls will never get answered - every time I have ever tried to get in touch with them the phone diverts to voicemail after 10 minutes of hold. If you are lucky the voicemail will lead to a ticket getting raised normally a week later by which time the problem will probably have resolved itself. The service back up and infrastructure is just not there and clearly they are operating above a capacity that they are capable of supporting. The only human interaction you will receive is when the renewal teams ring you towards the end of your contract!

Once again without any kind of service, it's been 9 days now. I managed to speak to one person who informed me that a cable had been spliced but 'other'problems, unspecified,had been found in a box. Regular updates telling me nothing other than they are working hard to reconnect me. I had similar problems last winter, but after a period of stability I foolishly renewed my contract..... I will not be making that mistake again. When the system is working normally it performs reasonably well, although larger downloads from Xbox take forever with speeds dropping dramatically.

They made two appointments with me and both times they did not attend I was going to be a customer but not now

Had their fibre connection leas than 6 months. Patchy performance and complete outage 3 times. Technical support is not fit for purpose. Finally got an engineer booked to come out after being offline for nearly a week. He didn’t turn up, went to the wrong address! Run a mile from these clowns

We are actively looking to leave Airband. Theircustomer service and technical support has proved abysmal. We have been reporting connectivity issues since June and lost it completely at the beginning of September. That ticket was closed without our approval. I requested that ticket be re-opened but instead was presented with a fresh ticket on the 17th September when we lost connectivity completely. The receiver outside of our property appears to be dead. I have replaced the POE injector with a known good unit but no joy, a fact of which I made them aware. I as still fobbed off with "Our technical support are still investigating your issue" They would not be able to connect to us to resolve the issue. A lie presumably intended to cover the fact that they either have incompetant staff, not enough field engineers or both. We are still waiting for an engineer to come out to site. My wife is self employed and cannot take electronic payments and I as an IT support professional, am having my competance questioned due to not being able to work from home as needed to provide out of hours cover. To add insult to injury, they sent us an email asking us to recommend them for a reward of £200! Frankly, I wouldn't recommend them to our worst enemy.

Replaced BT with Airband a year or so ago. Since then, the connection has only been down once (BT was frequently failing). However, I pay for extra speed, 600MB, and rarely get over 90 Mb. Don't get me wrong, this is a huge improvement over the 30Mb I got with BT on copper but it's a long way from what I was expecting. To be honest, 100mb is plenty quick enough for my day to day usage. We can stream 4k UHD from Amazon, download huge virtual machine images in a few minutes. My only gripe is that I am paying extra - about £10 a month for 600Mb and not getting even the base 300Mb connection.

If I could give no stars I would.I've been left with no service - and therefore no phone as I have no mobile signal where I live - as a single woman with children I do not this acceptable asI am also rurally isolated. Took three weeks for engineer to visit - and they missed one appointment where I waited in 8am-6pm with no wifi or signal so I couldn't work. Useless customer services - they offered me two months free connection - but I stil HAVEN'T got a connection!!! So they offered nothing of nothing.

My site to site broadband is much better than my land line but suffers with regular drop-outs. When it works it's very good and speed is not an issue. For me reliability has always been my main priority.

First off the speeds were great and everything working fine, but the last 2/3 weeks have been a nightmare. Internet keeps dropping out every couple of hours then comes back on. Very unreliable. Have spoken to customer services and I’m waiting on the outcome. SKY couldn’t give me the speeds I needed so I decided to switch but at this moment in time I’m thinking it was a bad choice.

Shockingly bad service, spent the day waiting in for an engineer NOT to turn up,almost 3 weeks without service to date, akmostvas bad as BT, look carefully before signing a contract with this bunch, they WILL let you down!

Its fast, when it works, but when it doesn't you're in a whole heap of trouble. Their Contract states they have 5 days to restore your service and it can take DAYS for them to do that so make sure you have a 4G backup or something else. They also massively increase their proces, I'm just facing a 30% increase in Aug 24, but there is no alternative here so they have you over a barrel. We have whole communities being cut off for days. And don't expect any compensation - they are not signed up to the Ofcom automatic compensation scheme - very convenient for them!

Keeps buffering

I feel, with airband, we have gone back in time 15 years with internet access! Constantly dropping out, to the point that every time I look at my phone I am pleasantly surprised if I am connected to the WiFi! We pay for Netflix and can’t use it half the time so as well as totally unreliable WiFi we’re wasting money too!

Airband were fine on installation and are reasonably reliable BUT the minute anything goes wrong, they're hopeless. It always takes days to resolve and the communication is virtually non-existent. Lightning took out the airband mast serving my area at about 0300 on Friday - fair enough, that happens. However, over 2 days later and it's still not fixed and there is virtually no communication - what communication there is simply says "unfortunately there has been a delay resolving the issue". This service is only used by people with no alternative and, by definition, that means no mobile signal and probably no landline since that costs a fortune if it can only work as a phone line backup. The airband website says a fault was identified Saturday afternoon - that took nearly 2 days to find. What!? nearly 2 days to find and now at least another day to fix. The reality is airband know they have their customers over a barrel so they don't provide enough support resources and at weekends, it is particularly poor.

When the fibre service is good, it is very good, but more often than not, the network goes down. Airband run a monopoly in rural areas and don’t lift a finger for the first 5 days. 3rate service from a fourth rate business.