AAISP Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for AAISP.

How AAISP compares:

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Recent customer ratings for AAISP

Based on 6 customer ratings since August 2015August 2015

Satisfaction

3.67 stars

Customer Service

4.17 stars

Speed

3.5 stars

Reliability

3.83 stars

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6 Customer Reviews over pages

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Reviewer

Allen

Location

Guildford

Date

01/02/2022

Ratings

Satisfaction

2.00 stars

Customer Service

4.00 stars

Speed

1.00 stars

Reliability

2.00 stars

Comments:

My broadband speed has been getting worse and worse, AA support claims there is no problem!! Currently an atrocious 56 KB/sec, a modem would be quicker than this.

Reviewer

Tony F

Location

Cumbria

Date

17/11/2018

Ratings

Satisfaction

4.00 stars

Customer Service

5.00 stars

Speed

4.00 stars

Reliability

5.00 stars

Comments:

Been with A&A since July 2016. Worth every extra penny for the odd time I've had a problem. You actually get somebody on the phone who understands the issues and will talk you through a solution, even if it's your own fault. They also have online tools that tell you if a problem is their end, and what they are doing about it. Post office just offered me a big monthly saving, but their reviews are dreadful! I'm sticking with A&A. I have non-fibre, 40Gb package, and it does all I need including a fair bit of iPlayer.

Reviewer

Andrew

Location

Oxford

Date

22/07/2017

Ratings

Satisfaction

5.00 stars

Customer Service

5.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

After a year with A&A I'm very glad I made the switch from PlusNet. The price means the service isn't for everyone, but if you want to know what you're getting from a provider with good engineering, A&A can't be beat. My initial switch was painful, due to a cock-up by BT. A&A went above and beyond to help.

Reviewer

Jeremy

Location

Lymington

Date

04/05/2017

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

I had a negative experience with this expensive company.

Reviewer

John Rayner

Location

Worcestershire

Date

06/11/2016

Ratings

Satisfaction

5.00 stars

Customer Service

5.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Suffered at the hands of the idiots at BT for donkey's years and finally snapped. A. and A. are brilliant and actually deliver what they promise instead of the overblown sales hype of the big providers.Should have changed a long time ago !

Reviewer

Paul S

Location

Antrobus, Cheshire

Date

16/08/2015

Ratings

Satisfaction

5.00 stars

Customer Service

5.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Have really struggled with a decent internet connection where we live. Despite government support, there are no plans to have either FTTP or even FTTC at our exchange. Have tried BT copper line, satellite, and 4G - to be honest all poor and unreliable. A friend suggested A&A and tried it more in hope than expectation. How wrong could I be? Excellent customer service (they answer the phone and really knowledgeable people to speak to). Tried an upgrade on one line. All the kit came preconfigured (including passwords) and worked right out of the box (again an unexpected pleasure). After 2 months decided to install a second line and bond with a Firebrick. Again all the new kit came pre-configured and all we had to do was to plug it together. Just run a speed test prior to this review and getting 12Mb, but with the extra bandwidth of 2 lines. I know everyone in cities is getting maybe 50Mb+ with the major carriers but at last I have found a company who actually deliver what they say they can. Not the cheapest of course, but worth every penny. Well done Andrews and Arnold...