Vodafone Mobile Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone Mobile Broadband.

Recent Customer Ratings for Vodafone

  • Satisfaction
    3.2 stars
  • Customer Service
    3.4 stars
  • Speed
    3.1 stars
  • Reliability
    3.3 stars

Based on 100 customer ratings since 2018-10-26 (Show all time ratings)

Visit Vodafone Mobile Broadband   Read our Vodafone buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

152 Customer Reviews for Vodafone Mobile Broadband

  • Showing page 3 of 4, skip to page 1
  • 2
  • 3
  • 4
Reviewer Location Reviewing Date Ratings
Firstly Vodafone lost my phone number even after me explicitly asking to have it transferred, nothing they can do apparently. The router loses ADSL connection several times a day, 3 months after install it hasn't stayed connected for more than 24hrs. The router itself is terrible. Wireless connected devices can't communicate with wired devices, eg my Apple TV is connected to the router via Ethernet and my iPad cannot see the device as its wireless. Several hours of phone calls to customer services to try and solve these issues with no joy so I'm stuck with this for another 15months. AVOID!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    1 star
Manchester Vodafone Mobile Broadband  
Customer service takes nearly an hour to respond. Really slow and frequently disconnecting 3g broadband which reminds you of 33.6kbps connection. Rubbish company and absolutely rubbish service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Vodafone Mobile Broadband  
Left plus eat for Vodafone as they offered a great deal and promised same service, been with Vodafone for mobile for years with great experiences. But with broadband I wish I had stayed with plus net.

Service is unreliable, speeds are abysmal, signal strength bounces up and down at all times of day and night, customer service is useless and full of the give it a few days advice, then when it's still rubbish in a few days they say if you cancel you have to pay your remaining term.. Very poor. As soon as contract up, going back to plus net.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Manchester Vodafone Mobile Broadband  
I'm not usually one for writing reviews unless something really pisses me off; this is one of those cases.

Vodafone broadband is the strangest broadband I have ever had, the internet connection is always there, the speeds are always ok (though not what was quoted) but this broadband decides what it wants to load and when it wants to do it, it will either load something in a flash or not at all, almost as if it has an opinion and just decides to deny me of what I want to load, it's like it has a mind of its own, I honestly cannot begin to comprehend how this works, like I said the internet connection is always working and the speeds are always ok, it just decides when it wants to load something and when it doesn't. Realistically the only explanation I can come up with is that the router is doing some sort of security check before loading a page and something goes wrong and it gets stuck, if I close the app and start again it will work, I'm not just talking about one app so please don't think it's a problem with the app, I'm talking about Safari, YouTube, eBay, Amazon, etc. ALL SORTS OF DIFFERENT UNRELATED APPS. IT CAN BE NOTHING BUT THE BROADBANDS FAULT. Not happy with this service in any respect but it's strange that the least of my problems is the download speeds, all other broadbands I have had it has been the speeds that have been the biggest problem. What a strange and unacceptable service Vodafone has to offer.
  • Speed
    3 stars
Manchester Vodafone Mobile Broadband  
I have Fibre 76 and I'm happy.
After EE services Voda feels like at heaven.
Good Things.
1. Voda sorted VDSL. Now I have 61 Downstream, EE fobbed me off with 51 MBps
2. Voda guarantees Minimum speed of 58 Mbps and NO traffic management (I don't feel any)
3. Online TV was struggling with EE, with Voda 2 TV's sets pumping live video at 1080p, no buffering.
4. Cheapest and best value.Pay attention - NO traffic shaping (Virgin, BT and EE do have)
5. Router seems more powerful

Bad things

1. Ping increased from 9ms to 15ms due Gateway at C&W. I can feel it when gaming. Some jitter present
2. Customer services... sort of fobbing and following process. However you will need to spend time to get through, but you will. be patient.
At last not getting lies as from EE and getting chat transcription to refer
  • Satisfaction
    4 stars
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Milton Keynes Vodafone Mobile Broadband  
Customer service is poor had issue for 4 weeks said it would take a week to fix still not heard anything to say what they have done now working on and off.
No common courtesy towards the customer absolute Cowboys.
Stay with BT
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Motherwell Vodafone Mobile Broadband  
Was told that I needed to wait in for an engineer on a secific date. Took half a day off work as I was told they would be with me between 8am & 1pm.... did they come? NO... did they bother to call me.... NO. I phoned them at 12.30 on behalf of my husband... only to be told....we can't tell you anything. We need to speak to your husband. I said I'm his wife and I'm waiting here at the house. Can you give me an indication as to when the engineer will be here.... only to be told NO. Terrible customer service provision. Total abuse of custom. When my husband called them at half past 2. They said the work had been done..... after telling us we needed to let the engineer in.... I didn't have to take a half day off work or hang around waiting as they were never going to need access. Joke... done then vodaphone have been useless!!!! Seriously consider vodaphone... from what I hear there are hidden costs too. Just look at the other reviews... also negative! Hope this helps!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
N.I. Vodafone Mobile Broadband  
Everything about my broadband experience with Vodafone has been terrible. I have never come across a company so incompetent and dis-interested in customer satisfaction. I signed up because they were the cheapest - I found the reasons why. I will never deal with Vodafone again as long as I live.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
N.Ireland Vodafone Mobile Broadband  
I cant even use it.. complained so many times. It's faster streaming on 4G and I have the top and apparently the fstest package!! Buffers ITV streaming.. forget Netflix!! 1.74mbps to a max of 13.. supposed to be 76!! AVOID THIS PRODUCT!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newbury Vodafone Mobile Broadband  
I have just switched from BT to Vodafone and switch-over went exactly as Vodafone said it would go. I plugged in the Vodafone router before 8am on the switch over day, waited until midnight and the next morning it was working (after a router restart). So far, so good. I already had fibre broadband with BT so suspect some of the issues people have reported have been as a result of also changing from standard broadband to fibre.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Newmarket Vodafone Mobile Broadband  
I am so fed up with speaking to family and friends and having to wander about the house and garden to get a reception. It has got better because we used to have to run to the bottom of the garden for good reception, sometimes in the poring rain, not good.

My family get the hump for not being able to hear me and keep saying get a proper phone, listen up Vodafone.

Really want a Vodafone person out so they can hear what our reception is like. I secretly hope it's raining lol.

So fed up with complaining. I just want to be able to hear the people love.

Listen to the little places in England please.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Reliability
    1 star
Norfolk Vodafone Mobile Broadband  
We switched from BT when our 12 month Infinity 1 contract was ending. They offered us Infinity 1 again on a 2 year contract for £44 a month. We said no thanks, as that seemed expensive, and we hadn’t found their customer service all that great either.

We signed up with Vodafone because they were offering a very competitive deal - 76Mbps for 18 months at £30 a month with no setup charges.

Our broadband didn’t work on the switchover date so we rang Vodafone the next day. It turned out this was because BT had transferred the wrong phone number across. A very patient and helpful Vodafone engineer sorted everything out over the phone that morning.

The speed was up and down initially but after a week or so it stabilised at a constant 76Mbps or thereabouts. broadband.co.uk's website says Vodafone broadband is unlimited not truly unlimited, but Vodafone’s online documents say traffic management doesn’t apply to fibre, and that is borne out by our experience.

The Vodafone Connect router is fine, but we live in a large house with thick walls, and the wifi signal had been a little bit better in the room furthest away from the router using the BT Smart Hub, than it was with the Vodafone router. We asked Vodafone for our broadband username and password using online chat and were given them no problem, but then the Smart Hub wouldn’t accept them. We’ve still managed to use the Smart Hub to transmit wifi around our house however, by connecting it to the Vodafone router with a network cable, after following some very simple instructions in an online expertreviews article about using a BT Home Hub with another ISP. This resolved the issue at no cost, but the option was there to use a different router instead if we’d wanted.

BT charged us a £66 equipment fee for cancelling their contract 4 days early, but Vodafone have said they will cover the cost of that, after their 30 day trial period expires.

Vodafone have been excellent, and we highly recommend them.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
North Vodafone Mobile Broadband  
Keeps losing connection and very slow. Tech support bad.
North Yorks Vodafone Mobile Broadband  
No hassle with USB dongle and connecting up from standard Vodafone box. Pay as you go was fine for three years.There was a monthly expiry date and so I'd buy a £15 voucher from shop and from the box would simply type-in the number and I was again connected up to the internet. Then Aug 2013 they brought in data packs, upped the price to £20 and I had to open an online account. I couldn't manage the top-up and went round in circles and always ended up having to get their help in converting my voucher to data. I then had to wait up to an hour (usually) for internet connection.I wondered why they just couldn't tell how it wa done and they kept telling me they were going to update the website. I'd visit the shop and they'd spend 15 minutes connecting up my laptop! Then they advised me to get the tech team to do it by phone. Then it was customer services who did it. Then 14 months later I was told that I couldn't do it online/account top-up myself, that I would ALWAYS have to ring up monthly for them to convert my voucher (or card payment) into my usual 3GB data. As my mobile phone wasn't with Vodafone I had to pay for this at UK rate. I was put through to Indian, African and Scottish people, all friendly and with helpful attitude but have never once got an immediate response to my call (usually all-back) or internet. This month (Nov 2014)they couldn't get me on the internet for two days! This is a long review. It's been a long time frustrated and inconvenienced and I just want you all to be warned. It's PAYG dongle works just dandy ...once you're finally connected!
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    4 stars
north-west Vodafone Mobile Broadband  
got 76 mb conected today have no complaines so far it going as quick as bt still have bt conected will test for 30 days to see how vodafone goes all the complaintes seem to be in england about this
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
northern ireland Vodafone Mobile Broadband  
Worst ISP to date. They have made me long for dial up. Constantly dialled back speed, modem connection has been poor. Can't wait for change particularly since I'm paying for the top speed. PLEASE DON'T use them. Go back in time and use AOL dial up if you can.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northumberland Vodafone Mobile Broadband  
I was with PlusNet for a number of years but noticed a drop off after the BT takeover. Once they'd hiked their ADSL to £30 I decided to switch to Vodafone Fibre as they were offering the whole kit for £26.

Initially impressed with the 50Mbps quote as I was getting 47Mbps. Sadly I can now only get around 26Mbps in the mornings. Average evening speed is now 4 - 7.9Mbps at best and can drop to Kbps.

The frustrating part is that I would never get below 12Mbps with PlusNet on ADSL so I've saved a few quid but crippled my internet connection.

Now the hassle of trying to get out of contract. If you want high speed fibre Vodafone is not the place to go.
  • Satisfaction
    2 stars
  • Speed
    1 star
  • Reliability
    5 stars
Norwich Vodafone Mobile Broadband  
Very fast 4G connection, terrible technical support.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    5 stars
Not Applicable Vodafone Mobile Broadband  
Where do I start? I ordered broadband with them on the 1st of September. On this date, I was told that I was booked in with an engineer for the 18th. So I travelled to nottingham for that date, having to take time off specifically for this. Then on the morning of the 18th, i'm sent an email telling me to 'get ready for my installation on the 21st'. After waiting hours on hold, i'm told to wait until 8 for the engineer, which I knew wasn't going to happen. So on the 21st, when I'm not in the county, I get a call telling me that the bt open zone guy is outside. Once I tell Vodafone about this problem, they were quick to give me 50gb free if I was with Vodafone mobile (which I'm glad i'm not), or add 'credit to my account', which costs them nowhere near as much as it costs me to travel on short notice and take days off work to be stood up. After calming down and agreeing to have an engineer come on the 12th of October (21 days notice), an engineer shows up on the 10th. Which was incredibly inconvenient, because it made me late for work, waiting for this guy to do absolutely nothing as it turns out. Then I called to find out why this was the case, and was told that 'engineers come whenever they're free and around your area'. Now, even a child can point out why this would be an infinitely bad idea, especially since if you're unavailable for your surprise visit, you're charged a missed appointment fee. But that aside, the broadband still wasn't working after installation, I once again called Vodafone (18th time by this point), and was told that it wouldn't go live until the 12th. Which I thought was fair. The 12th finally came, and the broadband still wasn't working, so when I called (19th time), I was told that 'the broadband order on my account was cancelled', and that apparently 'this is a rare situation that never happens, but they're going to try to fast track my activation date'. After hearing this nonsense, I was contacted later in the day to be given a status update saying 'btw, nothing has happened yet'. Probably the least informative update to ever have to endure. I called back later that day to be told that I had an engineer visit on the 23rd of October, which I never booked and had no idea about. I still wouldn't have known this date unless I had called them, and it's lucky I did. I was told that the openzone man had not installed the line properly, and I need another appointment on a date I never agreed upon. I had decided to cancel my account with them, and they literally encouraged me to leave. No retentions, no explanation, just 'shop around and we'll be happy to cancel your contract free of charge since you're within your first 30 days'. What's interesting about this, is that if I had waited until the 23rd, and nothing had happened, I'd have been outside of my 30 days, and would've been expected to pay a cancellation fee, which felt almost like a plot to trap me within their horrible service. Not once did I feel like they were listening to my struggle, and till this day, I still haven't received my cancellation email. It's almost as if they're trying to be sleazy with their services to suck money out of you. I now get nothing from their lack of competence, but wasted time and money, while these guys laugh all the way to the bank with for their lack of half decent customer support. I still have no internet thanks to these clowns. I call them clowns because their service is absolutely laughable. I honestly wish I could review less than one star, because I think even that would be too generous.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottingham Vodafone Mobile Broadband  
Absolutely poor, the customer service was frankly some of the worste I've ever experienced. We had a direct set up which forever reason wasn't coming and we did not notice untill three months down the line, baring in mind we had not email phone call letter to say this was haplening. We rang them up to sort it out and were told it had been passed onto a debt agency we argued our case paid our bill and were then told were going to have to send you a new box! This mean waiting another month untill we can use it again with no compensation and to top it off we were laughed at down the ohone, this company is a joke to be honest with waiting till our times up and cancelling asap. Piss ******* poor
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
NOTTINGHAM Vodafone Mobile Broadband  
Very slow broadband. I paid for 76mb/s. One time the speed dropped to 2.2 mb/s. Restarted the router and it went up to 15mb/s. Very very slow to what you paid for.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Orpington Vodafone Mobile Broadband  
Re:- Colin Perthshire Vodafone Mobile Broadband 2016-11-26

This wonderful service can hardly be Mobile Broadband if its over the same line that BT were using ???

Re:- " After a couple of months, so far so good. Move from BT was seamless. We are in the Perthshire hills relying on a couple of miles of copper wire from the fibre box. Best we ever got from BT was around 1.4Mb. I find it amazing that Vodafone have been able to guarantee over 2Mb and are consistently delivering 3.5Mb. It's not exactly super fast, but it's better than BT........and its over the same line, and for half the price (for phone & broadband). I can only assume BT were slowing us down due to the volume of customers they have? "
Penarth Vodafone Mobile Broadband  
After a couple of months, so far so good. Move from BT was seamless. We are in the Perthshire hills relying on a couple of miles of copper wire from the fibre box. Best we ever got from BT was around 1.4Mb. I find it amazing that Vodafone have been able to guarantee over 2Mb and are consistently delivering 3.5Mb. It's not exactly super fast, but it's better than BT........and its over the same line, and for half the price (for phone & broadband). I can only assume BT were slowing us down due to the volume of customers they have?
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Perthshire Vodafone Mobile Broadband  
Attracted by the free line rental, but the speed is so slow. I pay for 76mb, but tested just now and was getting 3mb!
Ping speed is slow also, meaning my lad is off the Xbox. Usual customer support offering i.e. hopeless
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    3 stars
Peterborough Vodafone Mobile Broadband  
Customer service quite poor i wouldn't recommend them. With one or two exceptions i was promised call backs that never came ,was given information that was wrong and simple problems took an age to sort out.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Plymouth Vodafone Mobile Broadband  
I had vodafone broadband from the 23feb 2017 all I can say is stay away so slow when it does connect it will drop 4 times while watching a film in the end had to use mobile phone internet customers service will promise the world but give you nothing honest stay away avoid the pain of having to login every hour if your lucky
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Plymouth Vodafone Mobile Broadband  
The worst broadband company I've ever dealt with. Don't be persuaded by the low prices. Took over 2 weeks of no braodband until it was up and running. Constant drop outs. Speed should have been 78mb - I was consistently receiving speeds of 76mb with EE. I'm lucky if it doesn't drop out every hour but am achieving speed of less than 25mb at all times - much slower at peak times. I've made 3 official complaints to them starting on 6th June - each time they tell me tech team will contact me within 72 hours but still waiting and it's 9th July. No apologies forthcoming and no offers of discounts. I'm waiting till my 8 weeks are up and contacting the ombudsman.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Port Talbot Vodafone Mobile Broadband  
I've had vodafone fibre for just under a year. They have just increased the price mid-term but when I rang them up they offered me the initial rate (which is still being offered to new customers) straight away. My only grumble is I think its a bit cheeky in the first place to increase costs for existing customers whilst still offering the lower cost on their website.

Secondly when I started having some issues with my broadband cutting out I feared the worst reading some reviews. In fairness they were really good. They could track on my account what times it had cut out so that wasn't in dispute, and then talked me through some basic changes which immediately sorted the problem.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Portsmouth Vodafone Mobile Broadband  
Don’t touch Vodafone. Broadband is extremely slow, constantly drops out and you have to reboot the hub at least six times a day. Customer service is no existent. Phone them and the wait time is over two hours. Staff are rude over social media.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Reading Vodafone Mobile Broadband  
Absolutely shocking!
Broken promise after broken promise.
After 2 months they still couldn't provide me with broadband. Every date was missed, everytime they said someone would call they didn't. Cancelled, they said you will get a full refund, another promise broken - still waiting. When you call they are apologetic and polite, however, that doesn't help resolve the problem.
I was suckered in by the advert of no line rental. Don't be a fool - avoid this company, they really don't care.
They are unable to provide the service, promise everything and deliver absolutely nothing!
Avoid, Avoid, Avoid.
Don't say i didn't warn you!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Redditch Vodafone Mobile Broadband  
The best broadband switchover I've ever had. We had to switch from the appealing BT broadband service even though we were on "BT Infinity" package at the time. The switchover was excellent with no interruption other than changing over routers. Days later when I mentioned the connection occasionally dropping out, a U.K. Customer service rang back almost straightaway to talk me through switching the channel to 5Ghz. At the moment, I'm gobsmacked by the sheer perfection of service and the product and just hope it lasts! I would highly recommend Vodafone Beoadband
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Romford Vodafone Mobile Broadband  
I have had poor speeds intermittently at various times of the day. The wifi in particular drops out for no reason. I have been told to change channels which I tried all now some worse than others but stil having issues. Very very poor support the don't listen or read what info they give the just follow scripts it seems. I complained after 40 minutes on a call asked for manager no manager available asked for formal complaint they had no complaints process. Asked for manager to call back to address my complaint have waited weeks no contact!!!!! Asked to terminate contract so far no response. Spend more money but don't use Vodafone they are bad for your health..
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Romsey Vodafone Mobile Broadband  
Worst internet broadband i ever had. Please do yourself a favor and dont you ever think of using this awful supplier.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Rugby Vodafone Mobile Broadband  
SWitched from BT which never worked more than 1 to 2 hours at a time.Went for £30 per month deal with Vodafone so far so good. Early days but seems V fast and has stayed on since installation.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Shaftesbury Vodafone Mobile Broadband  
Don’t touch Vodafone. Broadband is extremely slow!!! Downolad speed 0.54KB !! constantly drops out and you have to reboot the hub at least six times a day. Customer service is no existent. Phone them and the wait time is over two hours. Staff are rude over social media.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield Vodafone Mobile Broadband  
Worst customer service ever.They sent me a phone that does not work properly, the cable provided was dodgy as well. Spoke to the 'team' and their 'manager' in Egypt who has totally no empathy. No idea of what customer service is and all they do is talk over you and tell you what THEIR process is. I have to take the time to go to the store where they will send my phone off for approx 2 weeks and they will provide a loan phone. LMAO at their loan phone because 2 years ago I had the same issue with my Iphone 6s plus. The 'loaner' was an old smelly, dingy phone that had no functionalities except being able to make phone calls and receive which affected my day to day activities. When the phone came back it was still not fixed! I then had to make an appointment with the Apple store in Kingston who took one look at the phone and replaced it straight away! I hate vodafone. They are a horrible company. Stay away. Unfortunately I have just renewed my contract again because they are good at luring you in with good deals at first. But I assure you this will be the last time that I will be renewing my contract. Each time I upgrade, change my contract or need to have something done by Vodafone I have to get angry, annoyed and frustrated. They even had the guts to call me a liar once! The call was then listed to and they called back to apologize!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Slough Vodafone Mobile Broadband  
SIgned up to Vodafone broadband to get higher speed broadband, they said that it would be sorted on the 19th of November. On the 17th I had broadband but the phone line went dead and I was unable to use the home phone. The broadband connection was very intermittent and when I could connect it was very slow.
So I cancelled with Vodafone, who then charged me for use of the phone line, calls made and use of broadband. I made no calls as there was no phone line!!!
I then went to Virgin who never came through.
I contacted Vodafone who sorted the phone line out and then said that I would have internet on the 17th of January. It is now the 22nd and I still have no internet.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Slough Vodafone Mobile Broadband  
Whole time best scammers. Please dont go for this. They are not providing the complete data in the pack. Always facing technical issue which their team is not able to resolve. Just eating the money and customers are in trouble. I used to contact them on daily basis to resolve the connectivity issue.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
So15 Vodafone Mobile Broadband  
Dont do it they block thousands of websites that are harmless and make an assumption that we as adult users cant police our own internet
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Somerset Vodafone Mobile Broadband  
Had Vodafone since March and have to say I’m really impressed. Speed and reliability and he and and shoulders above previous suppliers (had plus.net, Sky and BT over the years). A recent issue where my builder had cut the phone line going to the house by accident was sorted by Openreach on behalf of Vodafone within 2 days, free of charge, and we were given 100 GB of additional mobile phone data allowance across our 4 mobiles so we could stay connected.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
South London Vodafone Mobile Broadband  

Loading...

  • 152 reviews, showing page 3 of 4, skip to page 1
  • 2
  • 3
  • 4

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Broadband.co.uk