Vodafone Mobile Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone Mobile Broadband.

Recent Customer Ratings for Vodafone

  • Satisfaction
    3.2 stars
  • Customer Service
    3.4 stars
  • Speed
    3.1 stars
  • Reliability
    3.3 stars

Based on 100 customer ratings since 2018-11-07 (Show all time ratings)

Visit Vodafone Mobile Broadband   Read our Vodafone buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

152 Customer Reviews for Vodafone Mobile Broadband

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Reviewer Location Reviewing Date Ratings
I switched from bt broadband to vodafone broadband last year, the worst thing i have ever done, the speed is terrible and constantly cuts out, i went for a deal which included a iPhone 6 and home broadband as i have been a vodafone customer for 16 years,i am now looking at other broadband providers, if vodafone want to keep there customers they should provide a better service.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
east london Vodafone Mobile Broadband  
Awful!! Wi-fi is pointless as it just drops out when I’m using it so have to rely on my mobile data. Clearly a problem somewhere but all I got from customer services was “we don’t gaurentee wi-fi speed. Speed isn’t an issue, it’s just the constant dropping out even if stood next to the router
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
Tamworth Vodafone Mobile Broadband  
I purchased a 50GB data sim contract with the option video package totalling £37 a month plus the dongle.

The my account on the website failed to ever work so I couldn't check how much data I had left or put a data cap on my device.

I rang Vodafone up numerous times, some said they would call back (they didn't) other times they were getting "specialists" to fix the issues. Out of the 5 or 6 times this happened they failed to fix it. The customer service agent (CSA) said that they would cover any data in case I go over as they themselves couldn't put on a data cap. (Which is shocking). After the issue still occuring and sick of waiting on hold everytime I call trying to see how much data I have left because the issue was still not sorted, I contacted the complaints number.

Complaints team were just as bad, I was promised a call back from a supervisor multiple times (which never happened) - they just don't care.

The issue was still not fixed and I went over my data by quite a bit despite the previous CSA saying I would be covered. Vodafone's fees for going over your data is extortionate and despite being meant to be covered as I couldn't put on a data cap as the issue was still not fixed, they preceded to want to charge me £180 in overcharges. (Going over 15GB over my data and they charge £180, whereas my contract is £30 for 50GB.)

I spent a long time on the phone with multiple calls trying to get this escalated, turns out they were hopeless. After wanting to burst my own ear drums after listening to the same songs over and over again on hold, they refused to help. They overcharged me £68 in the end and I cancelled my contract with them. I spent a total of around 15-20 hours on the phone with them over a couple of months.

As promised to the guy on the phone I plan to spread the word of mouth around to anyone who mentions Vodafone or who is considering. They used to be good but have got too big for their boots and scam their customers despite making promises.

I was going to take them to court, although this is not worth the hassle for £68 and they clearly knew that. But it's fine if they want to focus on this short term approach that leaves them to be the most hated phone network provider in the UK.

The issue was simple and these "specialists" and CSA's were completely unhelpful. Their focus on "soothing" customers and not actually fixing issues shows how inadequate and totally unacceptable their service is.

Never going back to Vodafone now...

If Vodafone would like to contact me and make amends they can find my contact number through my Vodafone account.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
London Vodafone Mobile Broadband  
This has to be the worst broadband I have ever had, It buffers on every device I have in the house it makes watching anything on TV on line services stressful to the point where you give up watching anything and watch normal TV. It keeps dropping off certain devices in the house at random
I am counting the days I can end this nightmare and go back to SKY
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Cwmbran Vodafone Mobile Broadband  
Horrendous. Switched from Sky 6 months ago. When it works speed is ok. The router is clearly the result of a primary school competition. It frequently drops out and unless you are sitting on top of it, signal strength is rubbish. Like to go into a different room and still have broadband? Forget about it. Rubbish. Service also dropped off for 2 days. Called customer service. Lady told me expect a call back from an expert. Thank God I didn't plan my life around this call, as it never took place. The service drops in and out for hours at a time randomly. Simple lesson. You get what you pay for and in this instance you get very very very little. Don't be duped. Stay with your provider. Unfortunately I'm stuck for another 12 months.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Dungannon Vodafone Mobile Broadband  
RARELY do I leave reviews but I switched from SKY Fibre Broadband to Vodafone on what I thought was a cost saving decision. ABSOLUTE rubbish. I went for the fastest option. After just days I was having to call them because the wifi signal to devices was poor. After a long winded conversation changing a whole host of settings, I still had multiple issues. In the 2 weeks I had it I had no internet of any kind for 3 separate days.

The router technology is still way off the competition and the service incredibly unreliable. They are a few years away from providing broadband that can compete with SKY/Virgin.

Get out of your contract within the 30 days cooling off period!!
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
West Bromwich Vodafone Mobile Broadband  
The most unreliable internet provided ever! Connection keeps crashing.
Phone line stopped working for 2 months and customer service was unable to help determine what was happening. Then connection came back out of the blue.
Will definitely not renew my contract!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Southampton Vodafone Mobile Broadband  
I've had no end of problems, promises that engineers would come out, but the service doesn't improve, ridiculously long call wait timed. I've now had zero broadband for 36 hrs and have been waiting on the phone to speak to someone for 30 mins. Customer service staff are always polite & helpful, but the problem is the infrastructure. It's costing me money in call minutes and data to my mobild provider, I am extremely unhappy, I would not use Vodafone for ANYTHING ever again.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Warrington Vodafone Mobile Broadband  
Internet is slow and unreliable. I hardly ever leave reviews for anything, but this service is utterly terrible. My immediate neighbour gets 5X the broadband speed, and I'm paying for "unlimited fibre"?!! Customer service was helpful once when the service wasn't working at all, they gave all the VF mobile phones in the house unlimited mobile data for a month - which kept my 3 children happy over Christmas. I'll still be switching to another provider the second the contract runs out.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Wokingham Vodafone Mobile Broadband  
DO NOT SWITCH TO THIS ROUTER UNDER ANY CIRCUMSTANCE! All reviews saying vodafone is amazing must have been set up by vodaphone. Internet speeds are average (nothing special) Adding 4+ slows it down massively and since installed my internet has dropped out for 10+ minutes DAILY. I use the internet daily for my university work and I don't have time for this. Emphasis on the daily drop outs. This post is being made using my phones 4G - I'll leave you to guess why
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Wales Vodafone Mobile Broadband  
I have had poor speeds intermittently at various times of the day. The wifi in particular drops out for no reason. I have been told to change channels which I tried all now some worse than others but stil having issues. Very very poor support the don't listen or read what info they give the just follow scripts it seems. I complained after 40 minutes on a call asked for manager no manager available asked for formal complaint they had no complaints process. Asked for manager to call back to address my complaint have waited weeks no contact!!!!! Asked to terminate contract so far no response. Spend more money but don't use Vodafone they are bad for your health..
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Romsey Vodafone Mobile Broadband  
Avoid like the plague, no where near the speed advertised. hours of wasted time on the support chat and over an hour on hold on the phone support. Engineer visit scheduled but no one showed. got told they had missed me but I work from home and hadn't left the house at all that day.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Wokingham Vodafone Mobile Broadband  
I went live on Voda BB one month ago. I'd been using plusnet through John Lewis and moved because their cust service was very poor and at one point they input another customer's information into my settings and then ignored me!
Very very troubling.

But at least the speeds had always been around 75mb.

From day 1 Vodafone BB was giving me only 8/9 mbs download ( 8/9 upload too though) on a 37 mb line. 10 days of wasting time testing and calling and speaking to people it eventually went to around 75mbs. However a week or two later it's back to a very consistent 9.5 mb download speed.

Yet again Voda cust ervice want me to check my connections and reet my router (their std answer to everything) but of course just like last time this makes no difference.

Their understand and tehnical repertoir is very poor.

They don't allow me to speak to the real technical people and have now waited 4 days so far and had no imporvement of technical assistance.

A registerd a complaint and asked for escalation which basically meant I got a amanger to call me with no info whatsoeve and still waiting for help. Ludicrous.

The people I speak to want to help but they don't have the skils or resources to do anything.

If you're thinking of VODAFONE - go elsewhere. Very very poor.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
London Vodafone Mobile Broadband  
AVOID AT ALL COSTS. Slow unreliable and continually have to reboot. Wish I could go back to sky without being stuck on a long contract.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
London Vodafone Mobile Broadband  
The service must be one of the worst going since day one I have had nothing but problems with this Internet provider I have had about 50 technicians, to my property and one technician says they do not know what the problem is but they can't rectify for home broadband and landline service Vodafone has to be worst but I have to say I have never had a problem on your cell network they should just stay with the cellular side of the network
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh Vodafone Mobile Broadband  
Absolute shambles! Their 'customer service' is atrocious. No goodwill at all. I was sceptical at first going with Vodafone after a previous bad experience and I was proven right not to go with them. Never ever ever again!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Bangor Vodafone Mobile Broadband  
Absolutely shocking! Came from BT in November with no previous issues to Vodafone where I’ve had nothing but problems.
Continually dropping out & dial up speeds although they insist that there’s no fault. I’m heading to Trading Standards by the end of the week if this isn’t sorted!
Pay extra for another provider, avoid this lot at all costs!!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen Vodafone Mobile Broadband  
I switched to vodafone after having Dky broadband for the years (never complained). My switch was just a cost-saving decision.

Vodafone broadband was supposed to go live on a Friday, didn't and so I phone their customer service on Saturday and Sunday who both promised the service will go live in 24hrs. Never happened. 2 weeks later I was still without internet with a lousy 50gb add on on my mobile package to use instead.

I have now switched to plusnet which have been amazing. Customer service keep you updated on progress and service date was delivered on time :)
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
London Vodafone Mobile Broadband  
Replaced TalkTalk with Vodafone for cost reasons - Vodafone cheaper.Do not make the same mistake! After only 2 weeks of this, frankly unacceptable quality service I shall be terminating the contract the Vodafone (possible in first 30 days).
Never having thought about speeds etc, before because everything worked fine with TalkTalk, it became immediately apparent that the Vodafone Wifi is hopelessly inadequate. Very variable service with varying speeds and drop out the norm. Smart TV - should I really wait 2 minutes for a connection to Netflix? Too much bufferring. Customer services polite and tried to be helpful but have not fixed the issue.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Abingdon Vodafone Mobile Broadband  
Only been with Vodafone for a week - not able to access or set up my on-line account as the wrong email was the 'Username' also they have two databases (one being C-Board/See-Board) and one wouldn't show my number while the other wouldn't show my account details. After speaking to the call-centre opps (four times) and two on-line 'Live' chats, still a problem and not able to set up or log in.

Ask for PAK codes to move to EE. Phoned customer service for PAK codes, told have to go to the store to get them. At the store told have to phone customer service. ???? So, got the store to phone Vodafone customer service. One assistant couldn't handle Vodafone's own menu system, so gave up - got your store assistant manager to take over, he also had problems with Vodafone own call centre. in the end he spoken to 5 operators, and spent 45 mins on the phone. I was there for an hour to get PAK codes. It seems to be a problem that vodafone has two databases, and from reviewers who say they have been charged twice, the two databases could be why.

Vodafone just have not got a system in place, and you will suffer if you go with them...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
UK Vodafone Mobile Broadband  
Four years fibre broadband with EE & later, sky. Their routers connected and stayed connected at around 34 to 35 me.
For a week this was the same with Vodafone then it dropped to just over 27 then fell in stages to 22.4 - which by an amazing coincidence is the exact minimum speed for their service level agreement.
in short their support staff said there's nothing they can't do anything about it. They can't raise a fault report as it's within their minimum speed guarantee.
DO NOT FALL FOR THE DEALS THEY OFFER! - THEY ARE CHEAPER FOR A REASON - ALMOST HALF THE SPEED OF OTHERS & VERY POOR TECHNICAL BACKUP.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
County Durham Vodafone Mobile Broadband  
Very slow broadband. I paid for 76mb/s. One time the speed dropped to 2.2 mb/s. Restarted the router and it went up to 15mb/s. Very very slow to what you paid for.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Orpington Vodafone Mobile Broadband  
I had vodafone broadband from the 23feb 2017 all I can say is stay away so slow when it does connect it will drop 4 times while watching a film in the end had to use mobile phone internet customers service will promise the world but give you nothing honest stay away avoid the pain of having to login every hour if your lucky
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Plymouth Vodafone Mobile Broadband  
Absolutely poor, the customer service was frankly some of the worste I've ever experienced. We had a direct set up which forever reason wasn't coming and we did not notice untill three months down the line, baring in mind we had not email phone call letter to say this was haplening. We rang them up to sort it out and were told it had been passed onto a debt agency we argued our case paid our bill and were then told were going to have to send you a new box! This mean waiting another month untill we can use it again with no compensation and to top it off we were laughed at down the ohone, this company is a joke to be honest with waiting till our times up and cancelling asap. Piss ******* poor
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
NOTTINGHAM Vodafone Mobile Broadband  
Extremely poor experience. Signed up to service on 15 August with no possibility for an engineering appointment until 4 September.

This was suddenly changed to 11 September and was notified by SMS (no check if the new date was still fine).

Tried to get more information on exact arrival time but customer service had no insight. On the day waited for the entire allocated timeslot with NO SHOW!

No phone call, no notification, no information. Simply - NO SHOW.

After contacting Vodafone contact center the customer care rep as helpful as she was trying to be, regretfully told me the next possible appointment was not avaiable until 2 October (3 weeks time!!!)

Extremely unreliable. Extremely poor experience.

I have made the decision to go with BT. Appointment is approximately sitll a 3 week wait from now, but no longer trust Vodafone that they will even show up.

AVOID!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
London Vodafone Mobile Broadband  
Worst internet broadband i ever had. Please do yourself a favor and dont you ever think of using this awful supplier.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Rugby Vodafone Mobile Broadband  
The worse broadband I have ever had have contacted Vodafone several times and had engineers out still rubbish rang last week again and was told I would get a new router by Saturday joke never came just phoned again and they said it had t been sent and will defo recieve one tomorrow so I have internet that I can't use as it constantly goes off but they still expect their payment each month
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Barrow in furness Vodafone Mobile Broadband  
Left plus eat for Vodafone as they offered a great deal and promised same service, been with Vodafone for mobile for years with great experiences. But with broadband I wish I had stayed with plus net.

Service is unreliable, speeds are abysmal, signal strength bounces up and down at all times of day and night, customer service is useless and full of the give it a few days advice, then when it's still rubbish in a few days they say if you cancel you have to pay your remaining term.. Very poor. As soon as contract up, going back to plus net.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Manchester Vodafone Mobile Broadband  
Vodafone broadband are utter rubbish. 97-98% of the agents have not got a clue what they are talking about (and this came from a team leader at vodafone broadband).
1. My 76mbs service went live at the end of november 2016 it took until the beginning of july 2017 to get the speeds i am paying for/stable speeds that don`t fluctuate wildly.
2.Many Agents are very rude and insulting and tell downright/blatant lies (i have proof of some examnles of this via phone recordings), they promise call backs that do not materialise - i am convinced they promise the callbacks to get you off the phone and gt rid of you.
3. When i had a email last week saying vodafone are putting their prices up but that i could cancel within 30 days with no charges i grabbed the opportunity and am now leaving for a different company.
4. I could go on but i am sure anyone reading this has got the picture. LONG AND SHORT OF IT DO NOT HAVE VODAFONE BROADBAND AND THAT IS FOR THE SAKE OF YOUR SANITY.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
south wales Vodafone Mobile Broadband  
For any potential vodafone mobile broadband customers out there. Heed my warning..



Dongle bought 27th Dec 2017, it came with 1GB of free 3G data

15GB of data purchased for £25 ~20th January 2018 when I used the 1GB of free data.

It is important to note this data pack should last for 90days of 15GB, whichever happens first





Since then... Nightmare...

It is important to note that the dongle is for my parents, who get 3G 'just' but are in a poor ADSL area with no chance of fibre. The Mobile broadband was for low useage, occasional emails etc...



PAYG data packs have never lasted longer then a week before I get the dreaded "top up needed webpage" when I try to access the internet. Now this is prompted, not by the VF WiFi hotspot but by the 'network'. This has resulted in weekly phonecalls to Tech Support who say the 15GB pack is 'broken' and has an issue. The say the smaller GB packs 'work' so they'll clear down the 15GB purchase and add smaller packs. I just need to phone when the data is consumed, state the problem is the 15GB 'issue' and they'll add more data.



So 7 days ago 2GB was added. (6th time of phoning)

I reset the data counter on the router...

14MB used on the router

<70MB used according to My Vodafone

and service has been turned off again



I have been a loyal VF customer for years, but this experience has been horrific.

No support, no communication (despite promised callbacks)

No compensation

and more importantly, no service....

All I can do is urge people to consider other options - my experience has destroyed all faith I have in VF to deliver the service they promise, and I've paid for.



Buyer beware!
  • Satisfaction
    1 star
  • Customer Service
    1 star
West Lothian Vodafone Mobile Broadband  
Believe me. The absolute worst internet service I have ever had. Drop out occur a minimum of 20 times per day. I never add to reviews but this service has frustrated me so much that I felt I had to. Please, for your own mental health, stay clear of this service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Vodafone Mobile Broadband  
I purchased a Vodafone braodband dongle as I don''t have fixed line broadband at the moment. At a stroke this device has reduced my computer to an infuriating mess of delays and lock-ups and blank pages. I am at one of the highest points in the city and have clear views. My property is also on the first floor so I should have no problem picking up up a signal. In fact the device usually connects with at least three bars. Any broadband speed checker usually reports speeds of up to 1.6Mb but this is belied by the actual real-life performance of the piece of rubbish which can be measured in the low, 'k's'. Even though I have registered the unit with Vodafaone and had the restricted access barr lifted (what a nightmare) I still have to termiante the connection every eight hours or the barr goes back on. Despite profits of over £8,000 million a year don't expect Vodafone to do anything about similar problems if they happen to you. Thanks Vodafone - thanks a lot.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stoke-on-Trent Vodafone Mobile Broadband  
Signed up for broadband and phone service before Christmas
Would not recommend
Had no telephone service at times
Broadband constantly losing connection
Technical team useless
Kept saying would call be back with in 48 hours
Awful service canceled already after 2 weeks changing supplier already
Avoid
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Uk Vodafone Mobile Broadband  
Left BT joined vodafone what a mistake don't do it. We joined 23rd of March, broadband did not work from day one, 7 phone calls later by 7 different operators; promising engineers coming out or call backs that never happen. now it appears they have shifted the blame to someone called "outreach" who won't be available until 29th of March. DON'T JOIN VODAFONE unless you like a Basil Fawlty experience, stress and no internet.......ARRGGGGGGHHHHH
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Canterbury Vodafone Mobile Broadband  
Don’t touch Vodafone. Broadband is extremely slow, constantly drops out and you have to reboot the hub at least six times a day. Customer service is no existent. Phone them and the wait time is over two hours. Staff are rude over social media.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Reading Vodafone Mobile Broadband  
Worst customer service ever.They sent me a phone that does not work properly, the cable provided was dodgy as well. Spoke to the 'team' and their 'manager' in Egypt who has totally no empathy. No idea of what customer service is and all they do is talk over you and tell you what THEIR process is. I have to take the time to go to the store where they will send my phone off for approx 2 weeks and they will provide a loan phone. LMAO at their loan phone because 2 years ago I had the same issue with my Iphone 6s plus. The 'loaner' was an old smelly, dingy phone that had no functionalities except being able to make phone calls and receive which affected my day to day activities. When the phone came back it was still not fixed! I then had to make an appointment with the Apple store in Kingston who took one look at the phone and replaced it straight away! I hate vodafone. They are a horrible company. Stay away. Unfortunately I have just renewed my contract again because they are good at luring you in with good deals at first. But I assure you this will be the last time that I will be renewing my contract. Each time I upgrade, change my contract or need to have something done by Vodafone I have to get angry, annoyed and frustrated. They even had the guts to call me a liar once! The call was then listed to and they called back to apologize!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Slough Vodafone Mobile Broadband  
Absolutely shocking! Terrible signal - had to install a second router just to get it to some parts of the house and it still wasn't very strong. I live in a small cottage so the size of the house is hardly a problem. Even right next to the hub, and my laptop displays one bar of signal strength sometimes. When you call customer service about this, they just argue with you and tell you that the internet is working fine, according to their screen, and they are therefore not prepared to look into it anymore. Shocking. Moving to another service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stirling Vodafone Mobile Broadband  
Shortly after placing an order to switch to Vodafone, I was told they would arrange for my old provider to disconnect me, before reconnecting me two weeks later.

Customer service is non-existent. After asking for the date to be changed twice, and hearing nothing I raised a complaint. That was ignored, so I raised another. That was also ignored.

Today, I've been passed around several departments (as usual), and have been waiting on hold for TWO HOURS.

No one at Vodafone knows what they're doing. No one knows which department I should to speak to. No one calls me back.

And this is the PRE-SALES side of things! I can't imagine what after-sales support is like, or how they would cope with understanding technical issues.

After more than two hours on hold today, I can't even get through to cancel.

So I've had to cancel my direct debit, and get my current provider to retain the line.

Absolutely shocking.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
UK Vodafone Mobile Broadband  
Terrible experience. Modem arrived late. Then I was not connected on the day as promised, which is a big deal as I work from home. Customer service was curteous but totally unhelpful. They could only parrot stock replies. Switching faster than you can say Jack Robinson. Stay away. Do not touch this with a ten foot pole.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh Vodafone Mobile Broadband  
Worst ISP to date. They have made me long for dial up. Constantly dialled back speed, modem connection has been poor. Can't wait for change particularly since I'm paying for the top speed. PLEASE DON'T use them. Go back in time and use AOL dial up if you can.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northumberland Vodafone Mobile Broadband  

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