Vodafone Mobile Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone Mobile Broadband.

Recent Customer Ratings for Vodafone

  • Satisfaction
    3.2 stars
  • Customer Service
    3.4 stars
  • Speed
    3 stars
  • Reliability
    3.3 stars

Based on 100 customer ratings since 2018-10-29 (Show all time ratings)

Visit Vodafone Mobile Broadband   Read our Vodafone buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

152 Customer Reviews for Vodafone Mobile Broadband

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Reviewer Location Reviewing Date Ratings
Do not be tempted by their offer. Catalogue of incompetence and misinformation for over a month, a month filled with lengthy frustrating phone calls, resulted in us returning to our old service provider without ever having received broadband from Vodafone. Unbelievably bad service and a horrible experience. Company culture and training not set up to want to solve problems, is infuriating, frustrating and at times insulting.
Evesham Vodafone Mobile Broadband  
Router is absolute garbage cannot handle more than 6 devices at once.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
gateshead Vodafone Mobile Broadband  
Changed to VD Fibre 76 from BT Infinity 2 in order to save 60% on the price. Excellent communication prior to the change with plenty of explanation. Router arrived a couple of days before activation allowing me to set it up. VD was up and running 10 minutes after connecting the router and has provided solid connection at the same speed as BT. Absolutely no complaints and I'm enjoying the financial savings!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Grosmont Vodafone Mobile Broadband  
Disgusted. It takes about a week after the rooter is installed for broadband to activate, and the engineer is a subcontractor so he had no idea this was the case. With BT, the internet is activated as soon as the rooter is installed, so I can't understand why Vodafone requires a week for the activation. Had to cancel it as I need internet connection for my work, and was told it takes a further week for the engineer to switch back my internet connection. Was not told all of this when I signed up.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hammersmith Vodafone Mobile Broadband  
So looked at various broadband offers after Xmas, thought I'd move from DSL to fibre for less than I'm paying PlusNet. Place order, go away on business find shiny new router to install, check PlusNet router, still working and active to Internet..Install router no service. Vodafone decided to cancel the order on the 3rd of March and not bother to contact me via the 2 numbers and 1 email address available to them. Just got off the phone to a nice lady but decided to not process the order as 'that offer is no longer available', she didn't even know the service costs. Now waiting for a returns bag for shiny router to send back for next victim. Can't complain about the service, I didn't get any.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hertfordshire Vodafone Mobile Broadband  
Having placed two orders with Vodafone for their broadband service. 1st time I was with sky waiting for my contract to end at the end of the month was promised by Vodafone there would not be any service cut transferring from sky. 2nd order as they said they cannot take over a sky line during contract. I am on my 3rd order and they keep telling me that there is open orders on the line. Shocking customer service having to hold upto 45 mins to get through to the relevant department. Never had any follow up calls to advise me they were having issues with the lines instead sent me 2 routers and gave me 2 different live dates. Appalling customer service accusing me of lieing as they have not record of my conversation with their teams even though the same day I had spoken to Web chat. Do not recommend them at all. I am no longer with any provider for my broadband and Vodafone has still failed to take over my line. I don't even have any provider to contact us sky as said I am not longer a customer so they don't have access to my details. Can anyone advise anything? Apparently Vodafone are saying there are open orders on the line hence why they cannot take over. Even though sky's contract has been paid in full and my account was closed on the 29th of January.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
HIGH WYCOMBE Vodafone Mobile Broadband  
Things did not start well but got a lot better. Initially my broadband was due to go live with VF on Thursday, My Sky stopped working on this day but VF BB did not start working, many phone calls later and it was all finally working BB and phone 6 days later, I was not pleased although I do not know if VF are at fault or Openreach. But as I said everything improved. The router although hated by many seems good to me. Port forwarding was easy to setup and it is also doing port address translation (for example incoming port 2300 to port 554 on internal Lan) my Sky box did not do this. I have over 30 devices on my internal network which can be accessed from the WiFi correctly. I have a music 16Gb library on a USB memory stick plugged into the VF router and this is accessed by my 6 Sonos boxes. My download and upload speed is as it should be, quite high FEC on the stats page but does not seem to be a problem. The WiFi coverage is as good as my Ausu DSL-N55U. The CPU is showing only 10% and memory usage 41%
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Horley Surrey Vodafone Mobile Broadband  
Revolting, not only do they sell you a product that dosnt work when they claim it does the customer service is disgusting. We’ve not had one week we’re the internet has worked to a standard we were told. It cuts out, drops out every bloody day and you have to reconnect. When you ask for help you don’t get it!

Don’t go with these guys they rob you of money, give you false information. Go elsewhere save yourself the stress!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Horsham, West Sussex Vodafone Mobile Broadband  
genuinely shockingly bad. A broadband service that doesnt like xonnecting to phones... the company.. a mobile phone provide. HOW STUPID IS THAT? internet is so unreliable i use more of my data than my broadband. Intermittent function. For work - forget it. I need VPN secure access.. i have had no trouble with sky (notoriously rubbish for most things) and yet Vodaphone.. oh its not them but i should plug my work laptop directly into the router and see if that helps.. welll NOPE still kicks me off every 5 minutes AND cuts out so often i cant connect to my work servers to save my work. Dont use if youre more mobile orientated...absolutely shoddiest service ive had. Vodaphones response.. not their fault!!!
id rather try and make a cup of tea with a chocolate teapot...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hythe Vodafone Mobile Broadband  
We switched to Vodafone from BT, who turned out to be just as awful as TalkTalk before them. The switching process went wrong. For some reason BT declined to release our number after we expressly said we wanted to keep it. BT weren't interested iunless we signed another 24 month contract and then with no guarantee we'd get our number back. I contacted Vodafone, who were (a) concerned, and (b) absolutely brilliant. They requested the number from BT, who immediately said it was available! So after a couple of days with a rogue number, Vodafone had us back on with our old number. NIce work guys!

The router is great. It's easy to set up and seems robust. Although we can access the wifi from most places in the house, adding range extenders was child's play, so now we have a solid signal everywhere.

Speed is impressive. We're some distance from the roadside box but we still consistently see in excess of 50MB. Unlike our previous two providers, there's no evidence of traffic shaping with Vodafone, and our speed remains stable even at peak times.

We get a discount because our mobiles are with Vodafone. The online billing is informative and convenient. The broadband app for Android makes controlling our home network easy, and for us a real benefit is the ability to have a secondary family or guest network.

I accept that not everyone has the same experience, and people are quick to complain about a poor one. I think it important to offer a balancing viewpoint though; switching to Vodafone for phone and broadband was the best decision that we've ever made.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Hythe, Kent Vodafone Mobile Broadband  
very poor service and staf pl refund my money
Jaipur Vodafone Mobile Broadband  
Okay, this is an update to my previous review, now we've had VF BB Fibre (and phone) up and running for 3+ months. Firstly, as a reminder as per my previous review, the original migration from BT was a stressful and sometimes laughable affair - taking 2 weeks, with no service, and daily "what is happening?" phone calls. They finally got it sorted (VF blamed Openreach, Openreach blamed VF, etc, etc) and 3 months on I'm happy to report the BB service itself is BETTER than my previous BT Infinity fibre. Connection is reliable (I'm only aware of 2 sub-10 minute drop-outs in 3 months), and average speeds are superb. With heavy household usage, we are averaging about 70Mbps (ish), with lows slowing to about 50-60, but highs often up to a whopping 80Mbps! My only gripe are infrequent (but noticeable) webpage responses/loading times. It's not that often, but occasionally there's a hesitancy to responses from servers when browsing. This could be a latency issue, as streaming is largely unaffected ('ping' times are usually around the 50ms mark - previous BT regularly around 20 - 30ms). However, as there is nobody here that's an online 'gamer' it's barely noticeable and hardly a deal breaker. Streaming of HD content is constant and reliable, even with a house full of ppl on various connected gadgets. A big plus to this is the ability to tweak the router to focus its attention on a single device (using the VF software). This is fab if you have a main device you want to prioritise (family room Smart TV, for example), however we've rarely needed to use it as bandwidth seems plentiful for our busy household. Finally, to top it off, the price for all of this, PLUS my home phone, is more than HALF what I was paying for BT Inf.2!! Was I happy with the transition from BT to VF? Erm..... NOOOOO. It was an absolute shambles, tbh. Am I happy 3 months on now the original mess finally got sorted? Yes - and if the speeds and reliability remain as constant, coupled with the solid router and competitive package pricing, I'll be staying with VF for a fair while I'd imagine......
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Kettering Vodafone Mobile Broadband  
Switched from BT Infinity 2 to VF as I've had my mobile contracts with them and they were very competitive with their Fibre deals. Sign-up was painless, however the line take-over was an utter shambles. Phone went over on day of switch, but no BB? At all. It eventually took 12 phone calls and 9 days to get it sorted - with VF blaming Openreach and vice versa. HOWEVER, now that I am connected, we're consistently getting 70 - 80Mb, however that does suspiciously appear to slow to 40(ish) in the evenings (- congestion??). We get a strong and consistent wi-fi signal with the smart-looking VF Hub (better than my old BT HUB4), and so far no disconnects - even with 7+ devices all connected at once (via dual band). The Hub 'BOOST' feature is excellent - allowing you to boost signal to a single device (i'e' for streaming / gaming). Re. their helplines, their staff answer the 'phones quickly (all 12 calls answered within 20 - 30 seconds or so), but I'd argue they need more training regarding how helpful they can be. They were always sympathetic and polite - just couldn't really give me any answers. Overall - now that I'm FINALLY up and running, I'm quietly impressed. Would have given 4 - 5 stars IF they hadn't have left me 'internet-less' for 9 whole days...
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Kettering Vodafone Mobile Broadband  
Vodafone broadband is awful for some reason I can connect to it at the end of the street but not upstairs in my house
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Knaresborough Vodafone Mobile Broadband  
Beware of this ISP if you wish to connect wirelessly to the router! My broadband was OK for the first few months. Now, with no additional equipment on the system and nothing extra to cause interference, the wifi is totally unreliable. It randomly disconnects from phones, tablets etc then the next day different items won't connect. After a hard reset it lasted 2 days before having problems again. I have tried every channel but nothing helps. Vodafone's official view is that -to quote - 'your contract is for wired broadband. The wifi is not included in this and we have no duty to ensure you can connect wirelessly to your router' They also advised me to switch off the wifi on all phones, tablets etc except when it is being specifically used because the router cannot cope with too many devices at once! Obviously it is only suitable for single people or technophobes!
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    3 stars
lancashire Vodafone Mobile Broadband  
I wish I had read these reviews before I left sky BB.
I signed up with sky purely on cost. £20 a month for Fibre to cabinet is a brilliant price. However this is where my love for Vodafone broadband ends.
My download speed is quoted as 32mb/s and upload of 8mb/s but thats into the Router. This speed never makes it out to any devices. Constant dropped connections No IPV6 for xbox (be warned this slows it down no end. Vodafone are also traffic shaping horendousley I think this is why its so cheap.
Be warned if you are like me with a wife and 2 kids with probably 20 things connected to the internet Vodafone is not for you.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds Vodafone Mobile Broadband  
very bad experience. I was told i had capped data, and it wasn't. ended up paying hundred pounds extra and Vodafone doesn't care.
If you request capped data, always request confirmation in writing, otherwise you don't have a way to prove. hope this feedback helps.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leicester Vodafone Mobile Broadband  
Went with vodafone fibre broadband because looked a great deal. Had it for 6 months and it cuts out constantly, lose signal in the kitchen. 4g is better then fibre.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
Leicester Vodafone Mobile Broadband  
Switched from sky, was getting 8mps and a connection that was constantly dropping. Now on 40mps and a flawless connection.... no complaints at all, switching was easy and it was cheap as chips!!! Love the UK call centre too
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Lisburn Vodafone Mobile Broadband  
I have been using Vodafone Broadband now since I changed over from BT on 20th March. So far my connection has been constant with no drops at all. On BT, my sky Q mini box had to be restarted about 3 times a week after losing connection with my BT hub. To date my sky mini has lost connection once in 4 weeks from my Vodafone hub. I am sitting out in the back garden writing this review and my hub in in the front room, my connection has only lost one bar. All my Sonos products, my 2 TVs, my Sky and mini box, 2 mobile phones, 2 iPads, printer, laptop and other little wifi devices are all connected and running perfectly. I have had 2 conversations with Vodafone customer services and found them extremely helpful.
This is my experience, so far, with Vodafone broadband. I see that others have had not such a good experience but I certainly have.
Oh and no, I don't work for Vodafone, I'm a retired Police Officer. Would I recommend it, yes.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Livingston, Scotland Vodafone Mobile Broadband  
Believe me. The absolute worst internet service I have ever had. Drop out occur a minimum of 20 times per day. I never add to reviews but this service has frustrated me so much that I felt I had to. Please, for your own mental health, stay clear of this service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Vodafone Mobile Broadband  
I switched to vodafone after having Dky broadband for the years (never complained). My switch was just a cost-saving decision.

Vodafone broadband was supposed to go live on a Friday, didn't and so I phone their customer service on Saturday and Sunday who both promised the service will go live in 24hrs. Never happened. 2 weeks later I was still without internet with a lousy 50gb add on on my mobile package to use instead.

I have now switched to plusnet which have been amazing. Customer service keep you updated on progress and service date was delivered on time :)
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
London Vodafone Mobile Broadband  
After being with this company for almost 2 34 months It is time for change, the network has become worse, the service is terrible and the reliability is useless on average i have to call their customer services atleast once a month to get them to fix something, i have already had 4 dongles in 2 18 month contract periods due to the dongle breaking (not my fault) pluss you cannot open your nat types for use with Xbox 360 (i have tried everything). if you want mobile broadband dont get it from Vodafone
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    2 stars
London Vodafone Mobile Broadband  
really really pathetic customer care and the company is cheat - they charged me for phone and it didn't start working despite of daily follow ups for straight 2 months.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
london Vodafone Mobile Broadband  
We have been without wifi for one whole week. We set up a new contract with this company a week ago, and have been left in the lurch since then. Our wifi was promised to be immediately running after our previous contract expired, however Vodafone failed to connect our wires properly. Since then we have been waiting for someone to come to our house to fix their mistake, and having been promised several appointments, as of yet no one has turned up.
London Vodafone Mobile Broadband  
Ordered 76mb fibre in December 2016. Activation date was Jan 11th. January 11th came and nothing was working. Called up and they said it should be sorted by 12am. Next day it still wasn't activated so I got in touch with customer services who "checked the line" and said it had been activated and to restart the router and try again in 20mims. 30 mins later it still wasn't working so I called back and found out there was a delay and should be activated by 13th. 13th came and nothing happened so finally Vodafone got in touch with me and said don't worry an engineer will get it sorted by January 30th! Guess what? January 30th came and the work was "nearly complete" and would be ready by February 6th. It's now February 6th and the engineer is still resolving the problem (bear in mind we already had Fibre with Talk Talk so there really isn't a problem with the line). I've cancelled the order and will cancel my mobile contract on the back of their appalling service. This doesn't even include the number of calls I've had to make to get a straight answer or solve even the most simple problems. I would strongly recommend avoiding Vodafone Home Broadband unless you're willing to go through a lot of hassle.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Vodafone Mobile Broadband  
I purchased a 50GB data sim contract with the option video package totalling £37 a month plus the dongle.

The my account on the website failed to ever work so I couldn't check how much data I had left or put a data cap on my device.

I rang Vodafone up numerous times, some said they would call back (they didn't) other times they were getting "specialists" to fix the issues. Out of the 5 or 6 times this happened they failed to fix it. The customer service agent (CSA) said that they would cover any data in case I go over as they themselves couldn't put on a data cap. (Which is shocking). After the issue still occuring and sick of waiting on hold everytime I call trying to see how much data I have left because the issue was still not sorted, I contacted the complaints number.

Complaints team were just as bad, I was promised a call back from a supervisor multiple times (which never happened) - they just don't care.

The issue was still not fixed and I went over my data by quite a bit despite the previous CSA saying I would be covered. Vodafone's fees for going over your data is extortionate and despite being meant to be covered as I couldn't put on a data cap as the issue was still not fixed, they preceded to want to charge me £180 in overcharges. (Going over 15GB over my data and they charge £180, whereas my contract is £30 for 50GB.)

I spent a long time on the phone with multiple calls trying to get this escalated, turns out they were hopeless. After wanting to burst my own ear drums after listening to the same songs over and over again on hold, they refused to help. They overcharged me £68 in the end and I cancelled my contract with them. I spent a total of around 15-20 hours on the phone with them over a couple of months.

As promised to the guy on the phone I plan to spread the word of mouth around to anyone who mentions Vodafone or who is considering. They used to be good but have got too big for their boots and scam their customers despite making promises.

I was going to take them to court, although this is not worth the hassle for £68 and they clearly knew that. But it's fine if they want to focus on this short term approach that leaves them to be the most hated phone network provider in the UK.

The issue was simple and these "specialists" and CSA's were completely unhelpful. Their focus on "soothing" customers and not actually fixing issues shows how inadequate and totally unacceptable their service is.

Never going back to Vodafone now...

If Vodafone would like to contact me and make amends they can find my contact number through my Vodafone account.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
London Vodafone Mobile Broadband  
Very bad reception in my house and area. Costumer service is poor, say one thing do another thing.Very sad with this provider.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Vodafone Mobile Broadband  
Avoid! Very inconsistent broadband. Cuts off for hours at a time. Almost every night there are interruptions. Customer service non existant. I am changing to another provider. Can't take it anymore!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Vodafone Mobile Broadband  
This words bellow represents my experience with vodafone:

rip-off - charging amounts without stating what it is ( refunded but I had to call twice)
no customer service at all: I had so many problems with them and the only thing I heard was sorry, they really dont care about customer, I wrote my problems at a vodafone survey, begging for a manager to read my letter, someone has to do something, someone that has a bit of professionalism must read all this reviews and do something
frustration;
disappointment;
insulting;
wast of time;
wast of money;
the worst provider ever, I was a bt customer for 2 years, than changed to virgin, and very very unfortunately changed to the worst internet provider in the UK >>> VODAFONE, mobile phone service also is a crap. Please avoid, anyone want more details please contact, serius I dont want anyone to suffer like me. Stop giving money to this company
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Vodafone Mobile Broadband  
Extremely poor experience. Signed up to service on 15 August with no possibility for an engineering appointment until 4 September.

This was suddenly changed to 11 September and was notified by SMS (no check if the new date was still fine).

Tried to get more information on exact arrival time but customer service had no insight. On the day waited for the entire allocated timeslot with NO SHOW!

No phone call, no notification, no information. Simply - NO SHOW.

After contacting Vodafone contact center the customer care rep as helpful as she was trying to be, regretfully told me the next possible appointment was not avaiable until 2 October (3 weeks time!!!)

Extremely unreliable. Extremely poor experience.

I have made the decision to go with BT. Appointment is approximately sitll a 3 week wait from now, but no longer trust Vodafone that they will even show up.

AVOID!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
London Vodafone Mobile Broadband  
Horrible horrible service, slow speed and incompetent customer service and they'll do everything it takes and lie to make you sign a contract with them. I've been deceived and now have to pay £350 to get the contract cancelled. Be careful people, don't make my same mistake
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Vodafone Mobile Broadband  
Terrible, frankly criminal usage system that makes it very easy to slip up and go over your limit and then they charge you utterly extortionate amounts. Their online and phone services are a ridiculous bureaucracy. EE has a much saner system.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
London Vodafone Mobile Broadband  
This is by far the worst company that I have ever encountered in my life, bearing in mind I've been in the UK for the last 10 years and have gone through Orange, O2, Three, etc... Their customer service is a joke and a team of unprofessional individuals who are rude and incapable of ever solving problems that they've caused. In the last 4 months, I have called over 15 times, spent over 7.5 hours (given the fact that they place you on hold and phone calls average at 30 minutes per call, and this one time I stayed on for 2 hours before the agent just hung up on me). My contract ended in June, prior to the contract ending, I went into the shop a month before and called to inform them that i had no desire of renewing the contract as I had been paying for a year for a contract that i wasn't using as the first month of me having the phone, the phone got stolen in a house burglary for which I had a police report as evidence. They stated that there was nothing I could do as I didn't have insurance. Also some months my bill would be higher for a contract that was never used but they always had an excuse. So understandably when the contract ended, i was keen to be done with this ordeal. However the real ordeal came from me being charged for the last 4 months for a contract that was supposedly finished and I'd asked to cancel. Agents one time would reassure me that it'd been cancelled and a refund would be given, then I'd be charged the next month and the same cycle would start back. This month was the worst with rude agents and them claiming they'd refunded me, taking my debit card details and nothing to show for it. I would NOT recommend this.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
LONDON Vodafone Mobile Broadband  
Extremely bad. The first 3 - 6 months it works well then when a problem occurs (which will) you'll release your stuck with what you have unless you switch. The worse customer service I have ever received. Ever. They did nothing. Have done nothing and it is apparent they will do nothing. Save yourself the hassle and go to another company instead of having to experience this.
LONDON Vodafone Mobile Broadband  
I went live on Voda BB one month ago. I'd been using plusnet through John Lewis and moved because their cust service was very poor and at one point they input another customer's information into my settings and then ignored me!
Very very troubling.

But at least the speeds had always been around 75mb.

From day 1 Vodafone BB was giving me only 8/9 mbs download ( 8/9 upload too though) on a 37 mb line. 10 days of wasting time testing and calling and speaking to people it eventually went to around 75mbs. However a week or two later it's back to a very consistent 9.5 mb download speed.

Yet again Voda cust ervice want me to check my connections and reet my router (their std answer to everything) but of course just like last time this makes no difference.

Their understand and tehnical repertoir is very poor.

They don't allow me to speak to the real technical people and have now waited 4 days so far and had no imporvement of technical assistance.

A registerd a complaint and asked for escalation which basically meant I got a amanger to call me with no info whatsoeve and still waiting for help. Ludicrous.

The people I speak to want to help but they don't have the skils or resources to do anything.

If you're thinking of VODAFONE - go elsewhere. Very very poor.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
London Vodafone Mobile Broadband  
I started the service on the 12 , till 16 I had no internet and they say now the router is faulty and I need to wait 5 days more to get the new router, I will not recomand Vodafone to anyone
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Vodafone Mobile Broadband  
AVOID AT ALL COSTS. Slow unreliable and continually have to reboot. Wish I could go back to sky without being stuck on a long contract.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
London Vodafone Mobile Broadband  
Switched from TalkTalk last February, won over by the cheaper price and faster speeds. Got the 76mb service. They said my connection would be 80mb, but it has been only 40mb - until a few days ago, now it has been 23-30mb! I complained shortly after I joined. They said I was in a heavy usage area, but Openreach were going to fix it. Nearly 4 months later I am still waiting. Not sure I believe their reason, as I have checked the speed at various times throughout the day and night (including early hours) and it was the same (sure there can't be heavy usage in the area 24 hours a day). As they are not fulfilling their end of the contract, they said I can leave without paying the rest of the year, or downgrade with no fees. However, when I asked to downgrade, they refused and said the problem should be fixed soon. Not fair that I am paying for Fibre 76 and getting about Fibre 38 speeds. Think I will leave them soon. Now I regret leaving TalkTalk. Had no speed problems with them, or BT previously. AVOID.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Maidstone Vodafone Mobile Broadband  
Absolutely terrible service. Like a previous reviewer I didn't actually get connected to the service despite 3 weeks of constant phone calls to Vodaphone and excuse after excuse of why they couldn't connect the service. I had to cancel until the as I had no internet for 3 weeks and the empty promises of when the activation date would be. I would have had more respect for the company if they would have been honest that they couldn't connect me for whatever reason rather than spinning a yarn for weeks. I switch to a differentt provider (another mobile network provider) who within an hour of signing a contract with them emailed me an activation date. I will never get back the hours of phone calls to Vodaphone. I would categorically never use this company again. Terrible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Vodafone Mobile Broadband  

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