182 Customer Reviews over 19 pages
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- Location
- London
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-07-15
- Comments
-
Avoid! Very inconsistent broadband. Cuts off for hours at a time. Almost every night there are interruptions. Customer service non existant. I am changing to another provider. Can't take it anymore!
- Location
-
- Location
- south wales
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-07-12
- Comments
-
Vodafone broadband are utter rubbish. 97-98% of the agents have not got a clue what they are talking about (and this came from a team leader at vodafone broadband).
1. My 76mbs service went live at the end of november 2016 it took until the beginning of july 2017 to get the speeds i am paying for/stable speeds that don`t fluctuate wildly.
2.Many Agents are very rude and insulting and tell downright/blatant lies (i have proof of some examnles of this via phone recordings), they promise call backs that do not materialise - i am convinced they promise the callbacks to get you off the phone and gt rid of you.
3. When i had a email last week saying vodafone are putting their prices up but that i could cancel within 30 days with no charges i grabbed the opportunity and am now leaving for a different company.
4. I could go on but i am sure anyone reading this has got the picture. LONG AND SHORT OF IT DO NOT HAVE VODAFONE BROADBAND AND THAT IS FOR THE SAKE OF YOUR SANITY.
- Location
-
- Location
- Kettering
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-07-12
- Comments
-
Switched from BT Infinity 2 to VF as I've had my mobile contracts with them and they were very competitive with their Fibre deals. Sign-up was painless, however the line take-over was an utter shambles. Phone went over on day of switch, but no BB? At all. It eventually took 12 phone calls and 9 days to get it sorted - with VF blaming Openreach and vice versa. HOWEVER, now that I am connected, we're consistently getting 70 - 80Mb, however that does suspiciously appear to slow to 40(ish) in the evenings (- congestion??). We get a strong and consistent wi-fi signal with the smart-looking VF Hub (better than my old BT HUB4), and so far no disconnects - even with 7+ devices all connected at once (via dual band). The Hub 'BOOST' feature is excellent - allowing you to boost signal to a single device (i'e' for streaming / gaming). Re. their helplines, their staff answer the 'phones quickly (all 12 calls answered within 20 - 30 seconds or so), but I'd argue they need more training regarding how helpful they can be. They were always sympathetic and polite - just couldn't really give me any answers. Overall - now that I'm FINALLY up and running, I'm quietly impressed. Would have given 4 - 5 stars IF they hadn't have left me 'internet-less' for 9 whole days...
- Location
-
- Location
- Milton Keynes
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-07-02
- Comments
-
I have Fibre 76 and I'm happy.
After EE services Voda feels like at heaven.
Good Things.
1. Voda sorted VDSL. Now I have 61 Downstream, EE fobbed me off with 51 MBps
2. Voda guarantees Minimum speed of 58 Mbps and NO traffic management (I don't feel any)
3. Online TV was struggling with EE, with Voda 2 TV's sets pumping live video at 1080p, no buffering.
4. Cheapest and best value.Pay attention - NO traffic shaping (Virgin, BT and EE do have)
5. Router seems more powerful
Bad things
1. Ping increased from 9ms to 15ms due Gateway at C&W. I can feel it when gaming. Some jitter present
2. Customer services... sort of fobbing and following process. However you will need to spend time to get through, but you will. be patient.
At last not getting lies as from EE and getting chat transcription to refer
- Location
-
- Location
- London
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-06-22
- Comments
-
I went live on Voda BB one month ago. I'd been using plusnet through John Lewis and moved because their cust service was very poor and at one point they input another customer's information into my settings and then ignored me!
Very very troubling.
But at least the speeds had always been around 75mb.
From day 1 Vodafone BB was giving me only 8/9 mbs download ( 8/9 upload too though) on a 37 mb line. 10 days of wasting time testing and calling and speaking to people it eventually went to around 75mbs. However a week or two later it's back to a very consistent 9.5 mb download speed.
Yet again Voda cust ervice want me to check my connections and reet my router (their std answer to everything) but of course just like last time this makes no difference.
Their understand and tehnical repertoir is very poor.
They don't allow me to speak to the real technical people and have now waited 4 days so far and had no imporvement of technical assistance.
A registerd a complaint and asked for escalation which basically meant I got a amanger to call me with no info whatsoeve and still waiting for help. Ludicrous.
The people I speak to want to help but they don't have the skils or resources to do anything.
If you're thinking of VODAFONE - go elsewhere. Very very poor.
- Location
-
- Location
- Maidstone
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-06-08
- Comments
-
Switched from TalkTalk last February, won over by the cheaper price and faster speeds. Got the 76mb service. They said my connection would be 80mb, but it has been only 40mb - until a few days ago, now it has been 23-30mb! I complained shortly after I joined. They said I was in a heavy usage area, but Openreach were going to fix it. Nearly 4 months later I am still waiting. Not sure I believe their reason, as I have checked the speed at various times throughout the day and night (including early hours) and it was the same (sure there can't be heavy usage in the area 24 hours a day). As they are not fulfilling their end of the contract, they said I can leave without paying the rest of the year, or downgrade with no fees. However, when I asked to downgrade, they refused and said the problem should be fixed soon. Not fair that I am paying for Fibre 76 and getting about Fibre 38 speeds. Think I will leave them soon. Now I regret leaving TalkTalk. Had no speed problems with them, or BT previously. AVOID.
- Location
-
- Location
- Peterborough
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-06-07
- Comments
-
Attracted by the free line rental, but the speed is so slow. I pay for 76mb, but tested just now and was getting 3mb!
Ping speed is slow also, meaning my lad is off the Xbox. Usual customer support offering i.e. hopeless
- Location
-
- Location
- Hythe
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-05-23
- Comments
-
genuinely shockingly bad. A broadband service that doesnt like xonnecting to phones... the company.. a mobile phone provide. HOW STUPID IS THAT? internet is so unreliable i use more of my data than my broadband. Intermittent function. For work - forget it. I need VPN secure access.. i have had no trouble with sky (notoriously rubbish for most things) and yet Vodaphone.. oh its not them but i should plug my work laptop directly into the router and see if that helps.. welll NOPE still kicks me off every 5 minutes AND cuts out so often i cant connect to my work servers to save my work. Dont use if youre more mobile orientated...absolutely shoddiest service ive had. Vodaphones response.. not their fault!!!
id rather try and make a cup of tea with a chocolate teapot...
- Location
-
- Location
- London
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-05-18
- Comments
-
Horrible horrible service, slow speed and incompetent customer service and they'll do everything it takes and lie to make you sign a contract with them. I've been deceived and now have to pay £350 to get the contract cancelled. Be careful people, don't make my same mistake
- Location
-
- Location
- London
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-05-15
- Comments
-
Terrible, frankly criminal usage system that makes it very easy to slip up and go over your limit and then they charge you utterly extortionate amounts. Their online and phone services are a ridiculous bureaucracy. EE has a much saner system.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.