Vodafone Mobile Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone Mobile Broadband.

Recent Customer Ratings for Vodafone

  • Satisfaction
    3.2 stars
  • Customer Service
    3.5 stars
  • Speed
    3.1 stars
  • Reliability
    3.1 stars

Based on 127 customer ratings since 2019-07-10 (Show all time ratings)

Visit Vodafone Mobile Broadband   Read our Vodafone buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

157 Customer Reviews for Vodafone Mobile Broadband

Reviewer Location Reviewing Date Ratings
Switched from TalkTalk last February, won over by the cheaper price and faster speeds. Got the 76mb service. They said my connection would be 80mb, but it has been only 40mb - until a few days ago, now it has been 23-30mb! I complained shortly after I joined. They said I was in a heavy usage area, but Openreach were going to fix it. Nearly 4 months later I am still waiting. Not sure I believe their reason, as I have checked the speed at various times throughout the day and night (including early hours) and it was the same (sure there can't be heavy usage in the area 24 hours a day). As they are not fulfilling their end of the contract, they said I can leave without paying the rest of the year, or downgrade with no fees. However, when I asked to downgrade, they refused and said the problem should be fixed soon. Not fair that I am paying for Fibre 76 and getting about Fibre 38 speeds. Think I will leave them soon. Now I regret leaving TalkTalk. Had no speed problems with them, or BT previously. AVOID.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Maidstone Vodafone Mobile Broadband  
Attracted by the free line rental, but the speed is so slow. I pay for 76mb, but tested just now and was getting 3mb!
Ping speed is slow also, meaning my lad is off the Xbox. Usual customer support offering i.e. hopeless
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    3 stars
Peterborough Vodafone Mobile Broadband  
genuinely shockingly bad. A broadband service that doesnt like xonnecting to phones... the company.. a mobile phone provide. HOW STUPID IS THAT? internet is so unreliable i use more of my data than my broadband. Intermittent function. For work - forget it. I need VPN secure access.. i have had no trouble with sky (notoriously rubbish for most things) and yet Vodaphone.. oh its not them but i should plug my work laptop directly into the router and see if that helps.. welll NOPE still kicks me off every 5 minutes AND cuts out so often i cant connect to my work servers to save my work. Dont use if youre more mobile orientated...absolutely shoddiest service ive had. Vodaphones response.. not their fault!!!
id rather try and make a cup of tea with a chocolate teapot...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hythe Vodafone Mobile Broadband  
Horrible horrible service, slow speed and incompetent customer service and they'll do everything it takes and lie to make you sign a contract with them. I've been deceived and now have to pay £350 to get the contract cancelled. Be careful people, don't make my same mistake
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Vodafone Mobile Broadband  
Terrible, frankly criminal usage system that makes it very easy to slip up and go over your limit and then they charge you utterly extortionate amounts. Their online and phone services are a ridiculous bureaucracy. EE has a much saner system.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
London Vodafone Mobile Broadband  
I took the plunge and switched from Sky Broadband Unlimited to Vodafone 38 Fibre. I was very happy with my Sky service but Vodafone had a deal that meant I got fibre cheaper than Sky were giving me standard ADSL for.

The switch over was painless. I was provided their new super duper router and given an activation date in which to hook it all up. They handled everything else with Sky.

My activation date came, hooked up my router before 8am as directed. By the time I came home from work, it wasn't working (although both green lights were on the top). I rebooted the router and everything sprang into life.

I was getting a good 37Mbps down and 8-9Mbps up, so I'm happy thus far.

I've had enough experience with 5GHz (dual band routers) to know 5GHz is a big cause of constant WiFi cut offs, etc. So I switched that mode off and used 2.4GHz only. Signal is great, stability is great. The 2.4GHz speeds are still over and above the 38Mbps internet speeds anyway.

I had read the many bad reviews and so the switch was not an easy decision. However, I have always had a good experence as a Vodafone Mobile customer and I have been happy with the Broadband so far, but it is early days. I will review again after an extended period.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Wolverhampton Vodafone Mobile Broadband  
I have been using Vodafone Broadband now since I changed over from BT on 20th March. So far my connection has been constant with no drops at all. On BT, my sky Q mini box had to be restarted about 3 times a week after losing connection with my BT hub. To date my sky mini has lost connection once in 4 weeks from my Vodafone hub. I am sitting out in the back garden writing this review and my hub in in the front room, my connection has only lost one bar. All my Sonos products, my 2 TVs, my Sky and mini box, 2 mobile phones, 2 iPads, printer, laptop and other little wifi devices are all connected and running perfectly. I have had 2 conversations with Vodafone customer services and found them extremely helpful.
This is my experience, so far, with Vodafone broadband. I see that others have had not such a good experience but I certainly have.
Oh and no, I don't work for Vodafone, I'm a retired Police Officer. Would I recommend it, yes.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Livingston, Scotland Vodafone Mobile Broadband  
Went live yesterday Friday 8/4/17, our 9 Sonos devices failed to work immediately resulting in 2 hours of investigation and a router flash from Vodafone. Fixed the immediate problem and then Saturday morning (9/4/17) slow website speed and wired and wireless devices failing to connect. Extensive call with Vodafone and the eventually admitted that *we* were not a normal family and that there were limits on the number of devices that could connect to their router..... Worked around the problem and installed an old router in access point mode the take all the wireless connections which was fine until about 1800 when connectivity failed completely - result= going back to BT as soon as I possibly can as although they were more expensive we had no problems in three years of usage
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    1 star
Calne, Wiltshire Vodafone Mobile Broadband  
Re:- Colin Perthshire Vodafone Mobile Broadband 2016-11-26

This wonderful service can hardly be Mobile Broadband if its over the same line that BT were using ???

Re:- " After a couple of months, so far so good. Move from BT was seamless. We are in the Perthshire hills relying on a couple of miles of copper wire from the fibre box. Best we ever got from BT was around 1.4Mb. I find it amazing that Vodafone have been able to guarantee over 2Mb and are consistently delivering 3.5Mb. It's not exactly super fast, but it's better than BT........and its over the same line, and for half the price (for phone & broadband). I can only assume BT were slowing us down due to the volume of customers they have? "
Penarth Vodafone Mobile Broadband  
Absolutely terrible service. Like a previous reviewer I didn't actually get connected to the service despite 3 weeks of constant phone calls to Vodaphone and excuse after excuse of why they couldn't connect the service. I had to cancel until the as I had no internet for 3 weeks and the empty promises of when the activation date would be. I would have had more respect for the company if they would have been honest that they couldn't connect me for whatever reason rather than spinning a yarn for weeks. I switch to a differentt provider (another mobile network provider) who within an hour of signing a contract with them emailed me an activation date. I will never get back the hours of phone calls to Vodaphone. I would categorically never use this company again. Terrible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Vodafone Mobile Broadband  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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