Vodafone Mobile Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone Mobile Broadband.

Recent Customer Ratings for Vodafone

  • Satisfaction
    2.9 stars
  • Speed
    3 stars
  • Reliability
    2.9 stars
  • Customer Service
    3.1 stars

Based on 281 customer ratings since 2016-10-24 (Show all time ratings)

Visit Vodafone Mobile Broadband   Read our Vodafone buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

108 Customer Reviews for Vodafone Mobile Broadband

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Reviewer Location Reviewing Date Ratings
Where do I start? I ordered broadband with them on the 1st of September. On this date, I was told that I was booked in with an engineer for the 18th. So I travelled to nottingham for that date, having to take time off specifically for this. Then on the morning of the 18th, i'm sent an email telling me to 'get ready for my installation on the 21st'. After waiting hours on hold, i'm told to wait until 8 for the engineer, which I knew wasn't going to happen. So on the 21st, when I'm not in the county, I get a call telling me that the bt open zone guy is outside. Once I tell Vodafone about this problem, they were quick to give me 50gb free if I was with Vodafone mobile (which I'm glad i'm not), or add 'credit to my account', which costs them nowhere near as much as it costs me to travel on short notice and take days off work to be stood up. After calming down and agreeing to have an engineer come on the 12th of October (21 days notice), an engineer shows up on the 10th. Which was incredibly inconvenient, because it made me late for work, waiting for this guy to do absolutely nothing as it turns out. Then I called to find out why this was the case, and was told that 'engineers come whenever they're free and around your area'. Now, even a child can point out why this would be an infinitely bad idea, especially since if you're unavailable for your surprise visit, you're charged a missed appointment fee. But that aside, the broadband still wasn't working after installation, I once again called Vodafone (18th time by this point), and was told that it wouldn't go live until the 12th. Which I thought was fair. The 12th finally came, and the broadband still wasn't working, so when I called (19th time), I was told that 'the broadband order on my account was cancelled', and that apparently 'this is a rare situation that never happens, but they're going to try to fast track my activation date'. After hearing this nonsense, I was contacted later in the day to be given a status update saying 'btw, nothing has happened yet'. Probably the least informative update to ever have to endure. I called back later that day to be told that I had an engineer visit on the 23rd of October, which I never booked and had no idea about. I still wouldn't have known this date unless I had called them, and it's lucky I did. I was told that the openzone man had not installed the line properly, and I need another appointment on a date I never agreed upon. I had decided to cancel my account with them, and they literally encouraged me to leave. No retentions, no explanation, just 'shop around and we'll be happy to cancel your contract free of charge since you're within your first 30 days'. What's interesting about this, is that if I had waited until the 23rd, and nothing had happened, I'd have been outside of my 30 days, and would've been expected to pay a cancellation fee, which felt almost like a plot to trap me within their horrible service. Not once did I feel like they were listening to my struggle, and till this day, I still haven't received my cancellation email. It's almost as if they're trying to be sleazy with their services to suck money out of you. I now get nothing from their lack of competence, but wasted time and money, while these guys laugh all the way to the bank with for their lack of half decent customer support. I still have no internet thanks to these clowns. I call them clowns because their service is absolutely laughable. I honestly wish I could review less than one star, because I think even that would be too generous.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Nottingham Vodafone Mobile Broadband  
Everything about my broadband experience with Vodafone has been terrible. I have never come across a company so incompetent and dis-interested in customer satisfaction. I signed up because they were the cheapest - I found the reasons why. I will never deal with Vodafone again as long as I live.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
N.Ireland Vodafone Mobile Broadband  
Very bad reception in my house and area. Costumer service is poor, say one thing do another thing.Very sad with this provider.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London Vodafone Mobile Broadband  
Most people here are complaining about about substandard broadband from Vodafone. I could even get connected to find out myself but if my experience is anything to go by I have not reason to doubt it would have been just as bad. I had my first order cancelled via text message with no reason give, I called and was told it was a system error. Vodafone then put another order through for me. This was after two weeks. Another two weeks went by and I received a message my router was being delivered today only to get another text message saying my order had been cancelled as there was no room in the exchange. So a fully wasted four weeks. I think the real reason why it was cancelled is that the £20 offer has proven so massively popular that they can't cope/are losing money. Also I went through a cash back site and I think they realized this and also decided to cancel. A more shoddy company I have not come across in many years. I will definitely avoid in the future and advise others to do so.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Essex Vodafone Mobile Broadband  
Don’t touch Vodafone. Broadband is extremely slow, constantly drops out and you have to reboot the hub at least six times a day. Customer service is no existent. Phone them and the wait time is over two hours. Staff are rude over social media.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Reading Vodafone Mobile Broadband  
The service must be one of the worst going since day one I have had nothing but problems with this Internet provider I have had about 50 technicians, to my property and one technician says they do not know what the problem is but they can't rectify for home broadband and landline service Vodafone has to be worst but I have to say I have never had a problem on your cell network they should just stay with the cellular side of the network
  • Satisfaction
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Edinburgh Vodafone Mobile Broadband  
Had Vodafone since March and have to say I’m really impressed. Speed and reliability and he and and shoulders above previous suppliers (had plus.net, Sky and BT over the years). A recent issue where my builder had cut the phone line going to the house by accident was sorted by Openreach on behalf of Vodafone within 2 days, free of charge, and we were given 100 GB of additional mobile phone data allowance across our 4 mobiles so we could stay connected.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
South London Vodafone Mobile Broadband  
Believe me. The absolute worst internet service I have ever had. Drop out occur a minimum of 20 times per day. I never add to reviews but this service has frustrated me so much that I felt I had to. Please, for your own mental health, stay clear of this service.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London Vodafone Mobile Broadband  
Better with two cartons and a length of string. Constant drop outs, poor service and never ending issues. Never known such a pathetic company to deal with
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Birkenhead Vodafone Mobile Broadband  
Worst internet broadband i ever had. Please do yourself a favor and dont you ever think of using this awful supplier.
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Rugby Vodafone Mobile Broadband  
Customer service takes nearly an hour to respond. Really slow and frequently disconnecting 3g broadband which reminds you of 33.6kbps connection. Rubbish company and absolutely rubbish service.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Manchester Vodafone Mobile Broadband  
No broadband after changed from bt. Poor customer service. No broadband 24 hours after activation. This is the worst tech/customer service experience Ive had in all the 20 years I've been online. Absolute rubbish.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Yorks Vodafone Mobile Broadband  
Been with them on a 75 Mbps plan for a month. Actual speed 1-6Mbps untill a few days ago since when no internet and no landline at all. They cannot solve it for the next 12 days. They have Customer service almost impossible as other have noted.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Wales Vodafone Mobile Broadband  
Okay, this is an update to my previous review, now we've had VF BB Fibre (and phone) up and running for 3+ months. Firstly, as a reminder as per my previous review, the original migration from BT was a stressful and sometimes laughable affair - taking 2 weeks, with no service, and daily "what is happening?" phone calls. They finally got it sorted (VF blamed Openreach, Openreach blamed VF, etc, etc) and 3 months on I'm happy to report the BB service itself is BETTER than my previous BT Infinity fibre. Connection is reliable (I'm only aware of 2 sub-10 minute drop-outs in 3 months), and average speeds are superb. With heavy household usage, we are averaging about 70Mbps (ish), with lows slowing to about 50-60, but highs often up to a whopping 80Mbps! My only gripe are infrequent (but noticeable) webpage responses/loading times. It's not that often, but occasionally there's a hesitancy to responses from servers when browsing. This could be a latency issue, as streaming is largely unaffected ('ping' times are usually around the 50ms mark - previous BT regularly around 20 - 30ms). However, as there is nobody here that's an online 'gamer' it's barely noticeable and hardly a deal breaker. Streaming of HD content is constant and reliable, even with a house full of ppl on various connected gadgets. A big plus to this is the ability to tweak the router to focus its attention on a single device (using the VF software). This is fab if you have a main device you want to prioritise (family room Smart TV, for example), however we've rarely needed to use it as bandwidth seems plentiful for our busy household. Finally, to top it off, the price for all of this, PLUS my home phone, is more than HALF what I was paying for BT Inf.2!! Was I happy with the transition from BT to VF? Erm..... NOOOOO. It was an absolute shambles, tbh. Am I happy 3 months on now the original mess finally got sorted? Yes - and if the speeds and reliability remain as constant, coupled with the solid router and competitive package pricing, I'll be staying with VF for a fair while I'd imagine......
  • Satisfaction
    4 stars
  • Speed
    3 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Kettering Vodafone Mobile Broadband  
I cant even use it.. complained so many times. It's faster streaming on 4G and I have the top and apparently the fstest package!! Buffers ITV streaming.. forget Netflix!! 1.74mbps to a max of 13.. supposed to be 76!! AVOID THIS PRODUCT!!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Newbury Vodafone Mobile Broadband  
Shortly after placing an order to switch to Vodafone, I was told they would arrange for my old provider to disconnect me, before reconnecting me two weeks later.

Customer service is non-existent. After asking for the date to be changed twice, and hearing nothing I raised a complaint. That was ignored, so I raised another. That was also ignored.

Today, I've been passed around several departments (as usual), and have been waiting on hold for TWO HOURS.

No one at Vodafone knows what they're doing. No one knows which department I should to speak to. No one calls me back.

And this is the PRE-SALES side of things! I can't imagine what after-sales support is like, or how they would cope with understanding technical issues.

After more than two hours on hold today, I can't even get through to cancel.

So I've had to cancel my direct debit, and get my current provider to retain the line.

Absolutely shocking.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
UK Vodafone Mobile Broadband  
AVOID AT ALL COSTS. Slow unreliable and continually have to reboot. Wish I could go back to sky without being stuck on a long contract.
  • Satisfaction
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
  • Customer Service
    1 star
London Vodafone Mobile Broadband  
I've wasted my entire weekend trying to get the wifi working. the customer service is a joke! stay away from this provider!!!!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
staffordshire Vodafone Mobile Broadband  
Totally messed me about and wasted my time. Don't bother!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Telford Vodafone Mobile Broadband  
I recently joined Vodafone broadband and have been frustrated a lot by the way they handling of calls from their customers, I waited on line for more than three hours to listen to the music and the message of apology recorded, was bad decisions to join this company
Edinburgh Vodafone Mobile Broadband  
Extremely poor experience. Signed up to service on 15 August with no possibility for an engineering appointment until 4 September.

This was suddenly changed to 11 September and was notified by SMS (no check if the new date was still fine).

Tried to get more information on exact arrival time but customer service had no insight. On the day waited for the entire allocated timeslot with NO SHOW!

No phone call, no notification, no information. Simply - NO SHOW.

After contacting Vodafone contact center the customer care rep as helpful as she was trying to be, regretfully told me the next possible appointment was not avaiable until 2 October (3 weeks time!!!)

Extremely unreliable. Extremely poor experience.

I have made the decision to go with BT. Appointment is approximately sitll a 3 week wait from now, but no longer trust Vodafone that they will even show up.

AVOID!
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
London Vodafone Mobile Broadband  
I was with PlusNet for a number of years but noticed a drop off after the BT takeover. Once they'd hiked their ADSL to £30 I decided to switch to Vodafone Fibre as they were offering the whole kit for £26.

Initially impressed with the 50Mbps quote as I was getting 47Mbps. Sadly I can now only get around 26Mbps in the mornings. Average evening speed is now 4 - 7.9Mbps at best and can drop to Kbps.

The frustrating part is that I would never get below 12Mbps with PlusNet on ADSL so I've saved a few quid but crippled my internet connection.

Now the hassle of trying to get out of contract. If you want high speed fibre Vodafone is not the place to go.
  • Satisfaction
    2 stars
  • Reliability
    1 star
  • Customer Service
    5 stars
Norwich Vodafone Mobile Broadband  
I'm not usually one for writing reviews unless something really pisses me off; this is one of those cases.

Vodafone broadband is the strangest broadband I have ever had, the internet connection is always there, the speeds are always ok (though not what was quoted) but this broadband decides what it wants to load and when it wants to do it, it will either load something in a flash or not at all, almost as if it has an opinion and just decides to deny me of what I want to load, it's like it has a mind of its own, I honestly cannot begin to comprehend how this works, like I said the internet connection is always working and the speeds are always ok, it just decides when it wants to load something and when it doesn't. Realistically the only explanation I can come up with is that the router is doing some sort of security check before loading a page and something goes wrong and it gets stuck, if I close the app and start again it will work, I'm not just talking about one app so please don't think it's a problem with the app, I'm talking about Safari, YouTube, eBay, Amazon, etc. ALL SORTS OF DIFFERENT UNRELATED APPS. IT CAN BE NOTHING BUT THE BROADBANDS FAULT. Not happy with this service in any respect but it's strange that the least of my problems is the download speeds, all other broadbands I have had it has been the speeds that have been the biggest problem. What a strange and unacceptable service Vodafone has to offer.
  • Reliability
    3 stars
Manchester Vodafone Mobile Broadband  
I've had vodafone fibre for just under a year. They have just increased the price mid-term but when I rang them up they offered me the initial rate (which is still being offered to new customers) straight away. My only grumble is I think its a bit cheeky in the first place to increase costs for existing customers whilst still offering the lower cost on their website.

Secondly when I started having some issues with my broadband cutting out I feared the worst reading some reviews. In fairness they were really good. They could track on my account what times it had cut out so that wasn't in dispute, and then talked me through some basic changes which immediately sorted the problem.
  • Satisfaction
    4 stars
  • Speed
    4 stars
  • Reliability
    5 stars
  • Customer Service
    4 stars
Portsmouth Vodafone Mobile Broadband  
Left plus eat for Vodafone as they offered a great deal and promised same service, been with Vodafone for mobile for years with great experiences. But with broadband I wish I had stayed with plus net.

Service is unreliable, speeds are abysmal, signal strength bounces up and down at all times of day and night, customer service is useless and full of the give it a few days advice, then when it's still rubbish in a few days they say if you cancel you have to pay your remaining term.. Very poor. As soon as contract up, going back to plus net.
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Manchester Vodafone Mobile Broadband  
I have had poor speeds intermittently at various times of the day. The wifi in particular drops out for no reason. I have been told to change channels which I tried all now some worse than others but stil having issues. Very very poor support the don't listen or read what info they give the just follow scripts it seems. I complained after 40 minutes on a call asked for manager no manager available asked for formal complaint they had no complaints process. Asked for manager to call back to address my complaint have waited weeks no contact!!!!! Asked to terminate contract so far no response. Spend more money but don't use Vodafone they are bad for your health..
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    1 star
Romsey Vodafone Mobile Broadband  
I gave up on Virgin after yet another fault with agent restarting my router for the 5th time and claiming my slow bandwidth was due to having wifi disabled. Also when I cancelled they claimed Netflix would buffer with anything less than 100mb. Terrible! Got my Vodafone router through the post. Plugged it in on the date. Got my advertised download and upload speeds on the date I was told. Can't give all full marks as not had it that long but to date very good.
  • Satisfaction
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
  • Customer Service
    4 stars
Epsom Vodafone Mobile Broadband  
We switched from BT when our 12 month Infinity 1 contract was ending. They offered us Infinity 1 again on a 2 year contract for £44 a month. We said no thanks, as that seemed expensive, and we hadn’t found their customer service all that great either.

We signed up with Vodafone because they were offering a very competitive deal - 76Mbps for 18 months at £30 a month with no setup charges.

Our broadband didn’t work on the switchover date so we rang Vodafone the next day. It turned out this was because BT had transferred the wrong phone number across. A very patient and helpful Vodafone engineer sorted everything out over the phone that morning.

The speed was up and down initially but after a week or so it stabilised at a constant 76Mbps or thereabouts. broadband.co.uk's website says Vodafone broadband is unlimited not truly unlimited, but Vodafone’s online documents say traffic management doesn’t apply to fibre, and that is borne out by our experience.

The Vodafone Connect router is fine, but we live in a large house with thick walls, and the wifi signal had been a little bit better in the room furthest away from the router using the BT Smart Hub, than it was with the Vodafone router. We asked Vodafone for our broadband username and password using online chat and were given them no problem, but then the Smart Hub wouldn’t accept them. We’ve still managed to use the Smart Hub to transmit wifi around our house however, by connecting it to the Vodafone router with a network cable, after following some very simple instructions in an online expertreviews article about using a BT Home Hub with another ISP. This resolved the issue at no cost, but the option was there to use a different router instead if we’d wanted.

BT charged us a £66 equipment fee for cancelling their contract 4 days early, but Vodafone have said they will cover the cost of that, after their 30 day trial period expires.

Vodafone have been excellent, and we highly recommend them.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
North Vodafone Mobile Broadband  
ABYSMAL.
Just ran a speed test, 2.48Mb download. slowest yet. averaging about 8mb. This is over fibre to street then telephone line. I switched from BT, was getting over 20mb. Worst broadband provider I have ever used.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
TEDDINGTON Vodafone Mobile Broadband  
Worst ISP to date. They have made me long for dial up. Constantly dialled back speed, modem connection has been poor. Can't wait for change particularly since I'm paying for the top speed. PLEASE DON'T use them. Go back in time and use AOL dial up if you can.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Northumberland Vodafone Mobile Broadband  
Terrible experience. Modem arrived late. Then I was not connected on the day as promised, which is a big deal as I work from home. Customer service was curteous but totally unhelpful. They could only parrot stock replies. Switching faster than you can say Jack Robinson. Stay away. Do not touch this with a ten foot pole.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Edinburgh Vodafone Mobile Broadband  
Absolutely shocking! Terrible signal - had to install a second router just to get it to some parts of the house and it still wasn't very strong. I live in a small cottage so the size of the house is hardly a problem. Even right next to the hub, and my laptop displays one bar of signal strength sometimes. When you call customer service about this, they just argue with you and tell you that the internet is working fine, according to their screen, and they are therefore not prepared to look into it anymore. Shocking. Moving to another service
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Stirling Vodafone Mobile Broadband  
Went with vodafone fibre broadband because looked a great deal. Had it for 6 months and it cuts out constantly, lose signal in the kitchen. 4g is better then fibre.
  • Satisfaction
    2 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Leicester Vodafone Mobile Broadband  
Customer service good in that people I spoke to helpful and professional but the service itself is poor. I switched from BT and VF didn't switch my home phone number over for a week. The service worked well initially but after a few days my Amazon Echo Dot stopped working never to work again (on VF). VF are not concerned with this, its not their kit. After 2 months the service got worse and worse with constant disconnects. A new router seemed to fix it for a while but then the same experience. Eventually I tracked it down to having an un-managed ethernet switch connected to the router would frequently stop all other devices from working. I never had this issue with BT. The price rise allowed me to switch back to BT where the service is seamless, switch over taking 20 mins nice and early in the morning and now all my devices work again. I would probably switch back to Vodafone when they iron out their technical issues but I don't see that happening soon. They had issues with the firmware on their routers and they seem to be far from fixed.
  • Satisfaction
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
  • Customer Service
    1 star
Southend-on-Sea Vodafone Mobile Broadband  
Very slow broadband. I paid for 76mb/s. One time the speed dropped to 2.2 mb/s. Restarted the router and it went up to 15mb/s. Very very slow to what you paid for.
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Orpington Vodafone Mobile Broadband  
Hi Everyone
Not really broadband but will put this up wherever I can as a warning.
Apologies but I've never complained about a company in this way. I feel that as a 15 year customer of Vodafone my experience over the last years is horrendous.

Quick summary
New phone taken out
2 weeks and several visits to shop
Eventually working but several of my contacts could only text and not call me
This got worse over recent months
Been asking for help for many days
Office in Alexandria have lied not called back on numerous occasions. In fact never called back. 2 mangers on the same day swearing that they would never let me down. Can't estimate the number of hours spend on my landline. Still no resolution and stuck without a phone.

Complete havoc and Vodafone employees are actively moving me about because they can't or won't deal with it

Its been 1 year....Any advice......I'm sure Vodafone wouldn't have been so gracious if I has withheld payment since I received my phone!

Feel sorry to have to leave such an awful review

Ps... I have all the managers names but this seems hopeless as well. Their colleagues just refuse to put you through!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Wales Vodafone Mobile Broadband  
Avoid! Very inconsistent broadband. Cuts off for hours at a time. Almost every night there are interruptions. Customer service non existant. I am changing to another provider. Can't take it anymore!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London Vodafone Mobile Broadband  
Vodafone broadband are utter rubbish. 97-98% of the agents have not got a clue what they are talking about (and this came from a team leader at vodafone broadband).
1. My 76mbs service went live at the end of november 2016 it took until the beginning of july 2017 to get the speeds i am paying for/stable speeds that don`t fluctuate wildly.
2.Many Agents are very rude and insulting and tell downright/blatant lies (i have proof of some examnles of this via phone recordings), they promise call backs that do not materialise - i am convinced they promise the callbacks to get you off the phone and gt rid of you.
3. When i had a email last week saying vodafone are putting their prices up but that i could cancel within 30 days with no charges i grabbed the opportunity and am now leaving for a different company.
4. I could go on but i am sure anyone reading this has got the picture. LONG AND SHORT OF IT DO NOT HAVE VODAFONE BROADBAND AND THAT IS FOR THE SAKE OF YOUR SANITY.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
south wales Vodafone Mobile Broadband  
Switched from BT Infinity 2 to VF as I've had my mobile contracts with them and they were very competitive with their Fibre deals. Sign-up was painless, however the line take-over was an utter shambles. Phone went over on day of switch, but no BB? At all. It eventually took 12 phone calls and 9 days to get it sorted - with VF blaming Openreach and vice versa. HOWEVER, now that I am connected, we're consistently getting 70 - 80Mb, however that does suspiciously appear to slow to 40(ish) in the evenings (- congestion??). We get a strong and consistent wi-fi signal with the smart-looking VF Hub (better than my old BT HUB4), and so far no disconnects - even with 7+ devices all connected at once (via dual band). The Hub 'BOOST' feature is excellent - allowing you to boost signal to a single device (i'e' for streaming / gaming). Re. their helplines, their staff answer the 'phones quickly (all 12 calls answered within 20 - 30 seconds or so), but I'd argue they need more training regarding how helpful they can be. They were always sympathetic and polite - just couldn't really give me any answers. Overall - now that I'm FINALLY up and running, I'm quietly impressed. Would have given 4 - 5 stars IF they hadn't have left me 'internet-less' for 9 whole days...
  • Satisfaction
    3 stars
  • Speed
    4 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Kettering Vodafone Mobile Broadband  
I have Fibre 76 and I'm happy.
After EE services Voda feels like at heaven.
Good Things.
1. Voda sorted VDSL. Now I have 61 Downstream, EE fobbed me off with 51 MBps
2. Voda guarantees Minimum speed of 58 Mbps and NO traffic management (I don't feel any)
3. Online TV was struggling with EE, with Voda 2 TV's sets pumping live video at 1080p, no buffering.
4. Cheapest and best value.Pay attention - NO traffic shaping (Virgin, BT and EE do have)
5. Router seems more powerful

Bad things

1. Ping increased from 9ms to 15ms due Gateway at C&W. I can feel it when gaming. Some jitter present
2. Customer services... sort of fobbing and following process. However you will need to spend time to get through, but you will. be patient.
At last not getting lies as from EE and getting chat transcription to refer
  • Satisfaction
    4 stars
  • Speed
    2 stars
  • Reliability
    4 stars
  • Customer Service
    5 stars
Milton Keynes Vodafone Mobile Broadband  

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