EE Mobile Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE Mobile.

Recent Customer Ratings for 4GEE

  • Satisfaction
    3.4 stars
  • Customer Service
    3.6 stars
  • Speed
    3 stars
  • Reliability
    3.1 stars

Based on 462 customer ratings since 2019-11-30 (Show all time ratings)

Visit EE Mobile   Read our 4GEE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

17 Customer Reviews for EE Mobile

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Reviewer Location Reviewing Date Ratings
Last month I exceeded my voice allowance, not by a little in reality, some 400 minutes over my 1000 minute call allowance and was supplied with a very extortionate monthly bill of circa £225 (normal bill is just £27). FYI, I have never exceeded my call allowance in the past, nowhere even close. Normally my usage is somewhere in the region of 400-500 minutes per month. I do however regularly get close to my data allowance and when I get close to it I receive text alerts happily reassuring me that EE will keep me informed as to my proximity to my monthly limit. I get nice alerts at 80%, 90% and at 100%. I always know where I stand with my data. I always assumed the same would hold for voice (never having got even remotely close it was only an assumption and a very flawed one at that it seems). It seems that EE in their infinite and ever greedy rational have decided to offer this as a service but only as an opt-in service (3 of the operators did not even know this service existed by the way so how do they expect the customer to know?) whereas the data allowance alert seems to be set for all (at least I never opted in for it). I can only see one argument for making this an opt-in service and that it to benefit EE with the ability to present customers with huge bills when they exceed their allowances. Anyway, some 5 or 6 calls later, 3 of them to chase a response, 2 attempts to raise said complaint only to find the first attempt was not even logged and I finally get a call some 8 days later by an operations manager telling me basically tough!!! Apparently, EE are very happy to have charged me some £200 pounds for exceeding my allowance and they will not compromise on the amount. Now, I know they can and they do compromise, it just seems to be a lottery as to whether or not they will. In my case they are not prepared to budge. I offered to pay twice my monthly contract rate which would easily have covered the minutes I used but no, they are not willing to entertain that as an option with me. I have used EE for in excess of 10 years now. Guess what, not anymore! As soon as my contract is up then it is a wave bye bye to EE along with the other family owned contracts – I have a big family btw! Told EE this as well, guess what – they did not give a monkeys!
  • Satisfaction
    1 star
  • Customer Service
    1 star
Luton EE Mobile  
EE are basically extorting me at the moment as they will not unlock my phone handset from their network. They are telling me it will take them 2.5 months to perform this simple task. This is exactly the same as clamping your car. The phone is my property and they are preventing me from using it. This has to be criminal behaviour.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE Mobile  
Here is something I think you should all realise. EE markets themselves very well, which is probably where all their money goes to, instead of focusing on the quality of their products and support. They call themselves the fastest and biggest network, which really means nothing as common sense would suggest that if a company buys two company's (Orange and T-Mobile) then obviously the buying company would obtain a large customer database, their 4g coverage is no different to other networks so they are not anymore reliable or better. When EE first came about, I made the switch, which went considerably smoothly. That's the catch you see. We could award EE with 5 stars for anyone making a switch from their current provider to EE, as EE greatly accepts any customer joining them, (their sales team are relentless), and makes the transition as smooth as possible. BUT this is where their service ends. Once you are swayed by the bright lights and fancy gimmicks they do not care about your needs or support. They have this tendency to extort as much money from you as possible, and even more so if you decide to leave them. Their customer service is mostly outsourced which means you will be speaking to someone abroad who is merely reading from a script, and not understanding the customers individual needs. That's if you even get through as it's not uncommon to be given the run around and left on hold, or even worse just be randomly cut off after holding for a considerably long length of time, not to mention a lack of people skill from their staff. EE DO NOT CARE about their CUSTOMERS and for the sake of your mental well being, do stay away from them, the amount of negative reviews are astounding and for good reason. I am now in the process of moving from EE to O2. Wish me luck.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE Mobile  
I upgraded my T-Mobile mobile broadband - to EE. I agreed £15 pcm for 10GB with a free Eagle. Now being charged £125.91 + VAT! I have spoken to T Mobile and they said they would speak to EE! No one called me back - call centre service is very poor.
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Co Durham EE Mobile  
After sales is a joke. I visited the Coventry precinct store to top up my dongle, £15 for 3 months (10G). when i tried to use it I had content block applied. The only way to resolve it was to return to the shop who took my card and told me it was now unblocked. But alas it was not so. I rang the help number and was kept waiting until my credit finally ran out. I wont be using or recommending this company to anyone again. Why bother when there is so much choice.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Coventry EE Mobile  
I have had an issue of my CC being deducted for a PAYG top up and not then showing on the mobile account. 6 calls with a call centre in India - phones being put down - lied to about what would be done and when - 2 weeks of not having a phone working and clear evidence supplied of money being paid to Orange/EE, I called the CEO office - all resolved immediately. PAK code etc etc all done immediately and credit to be paid in 14 working days (?). Call 0800 0790032. But what a shower of a company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Sussex EE Mobile  
Being charged almost £50 for a broadband dongle I was told I had to register and yet they had no knowledge of my account. Haven't been able to use it and they are totally unwilling to take any responsibility. Terrible service
  • Satisfaction
    1 star
  • Customer Service
    1 star
Swansea EE Mobile  
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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