Three Mobile Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Three Mobile.

Recent Customer Ratings for Three

  • Satisfaction
    3.2 stars
  • Customer Service
    3.3 stars
  • Speed
    3 stars
  • Reliability
    3 stars

Based on 532 customer ratings since 2018-11-13 (Show all time ratings)

Visit Three Mobile   Read our Three buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

167 Customer Reviews for Three Mobile

Reviewer Location Reviewing Date Ratings
crap . very bad experience with three. don't sign with them!!! costumers service is based in India, you can't even understand them. after 3 days of internet, they cut me off saying I used too much data which is untrue as it was a 40 Giga contract (which is usable for 32 people) and the bill was outrageous. I always have been under usage with my former providers. i called the customer service a thousand times and they tried to bribe me into giving me Giga.i had enough allowance left, they tried to steal money but saying i run out of it. Shame on three! DON'T sign with them, they are thieves!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
london Three Mobile  
Signed up to capped contract. Then recieved stupid messages billing me 1.50 a message and sky rocketting the bill. 3 said there was no way to stop it and i have to pay. Now i have been took to court. Avoid there contract scam you have been warned!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Failsworth Three Mobile  
Terrible signal and connection on phone network I have with them it took me a year to sort out numerous of phone calls and live chat to be disconnected or hung up on regular bases I had some very very rude and abupt staff over the phone to me patgonzing me down the phone and speaking to me like I'm a stupid person. I once was on my phone for four hours and spoke to 6 different people including the relation customer service team several times to be told oh well there is work going on in your area
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
Lincolnshire Three Mobile  
This is by far the worse company I have dealt with in 20 years their customer service is pathetic and was billed plus admin fees continuously despite cancelling my account Stay well clear as shockingly bad service and poor ethics of staff (who lie and don't do as they say and management alike.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
basingstoke Three Mobile  
I use my 3 phone as my work phone on a day to day basis and run by own business. There has been very poor signal at my place of work for 8 weeks now, numerous client calls have cut out half way through and I have lost significant amounts of business. Despite 3 saying this will not be sorted for some time they are unwilling to allow me to terminate my contract without paying a huge early termination charge. In my view they have breached my contract by no longer providing a working network. I originally signed up with 3 because I was told they had good coverage in my work place, this is no longer the case and they will not let me leave. I have spent hours on the phone to them with no success.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Three Mobile  
An absolute JOKE of a company!

Where do I start? The only reason I have to use this shower of fools is purely for work purposes.

I ring to top up the broadband and am ALWAYS in a queue. It's impossible to top up on line. They even have a dedicated line for the fact that you simply CAN'T ever top up on line thus incurring overinflated call charges!

You finally get to speak to someone who tries to keep you on line for even longer by trying to pass the time of day!!

After an age you are told that it's all been completed and to simply unplug and replug the dongle and hey presto!

NOOOO ! not the case - guess what? It does NOT get connected so you have to call back AGAIN and go through the whole procedure AGAIN.

I've got wise to this so today I'd gone through this whole frustrating sage and got put through to the 'technical dept' once AGAIN............

.............

Here we go...The 'tech' was telling me how to plug and unplug the dongle - yes been going that for an hour! Next he asks me to take out sim and do a few other stupid things. At this point I asked if I was on the Ant and Dec show. My sarcasm was wasted on him but never mind!

I didn't do any of the things he said but I pretended to. Guess what after another FIVE minutes of stupid instructions the internet came on!!!! I hadn't actually done anything!!!!!!!!!!!

He couldn't believe I'd DARED to not follow his instructions!! lol

They obviously get people to keep calling and waiting until they decide to simply connect you!

WHAT AN ABSOLUTE CON
AVOID THIS COMPANY LIKE THE PLAGUE!!!!!!!!!!!!!!!!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lancashire Three Mobile  
Bought a new 24mth contract from THREE which came with a samsung mobile phone. Three months later the phone just became unusable, not least due to the garbage bloatware THREE preinstall, most of which I had uninstalled. It still left little imovable scabs, one was every time I touch the fone asking if I want to install THREE apps etc - Then the horror story really begins. THREE customer service just happened to mention fone warranty was ONE year, not the two years I signed up to. They also tried to get samsung to deal with the problem, giving me the runaround. I said my contract is with THREE YOU sort it out. Said they would send a new phone. never did. Made an official complaint and every step was blocked by them misusing the data protection act and claiming they cannot talk to me via email unless I give security details, despite the case already being open. So it was ok for me to send sensitive data but not for them. It then just became farcical and I gave up. They then advised I couldnt even complain to the ombudsman!!! A big fat lie. The network service itself was 2nd rate too. Many black spots and 3 and 4g unusable often. The company is a joke.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Lincs Three Mobile  
I have been with almost every phone provider and Three is by far the worst I had to cancel the contract within the colling off period. Three market an International sim so you can use calls, texts and data abroad. Nowhere on the website does it mention this actually only lasts for 2/3/4 (they still can't give a definite answer) until you are charged premium rates for using your phone abroad. I cancelled and have reported to ASA (Advertising Standards Authority) In addition to get my PAC code took my 10 days of constant calling (average hold time 45 minutes) to be put through to Mubai and to be told no comprende on most issues. A manager was due to call me back on 4 occasions during this time. They are so unhelpful. I really can't believe their service. Vodafone however text me my PAC code after leaving and their wait time is merely 5 minutes. I think i'l rejoin. DO NOT go with Three. They are an absolute Joke. also when you go into store they ask to scan your passport before giving you a sim card. I find this highly unnecessary (I mean it's not US border control And since three recently suffered a hack I think its a consumers right to be more careful as to where their unnecessary details are held.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Three Mobile  
I've been a Three mobile customer for 4 years and for 3 years I used to have unlimited data, this year I went to the shop and the guy told me to change it for 17 G instead keeping the unlimited contract. That's fine! It's cheaper and my average is 12G per month. However since there it becames a nightmare!!! EXTREMELY SLOW internet, internet goes out all the time... so annoying! Another thing on the day that i changed my contract they told me buy this and that and we will give you a £150 voucher for amazon. I was happy with that. £150 voucher who does't like it?? however when i checked it online they say the voucher will be redeemed after first payment (no problem) and then amazon could take 2 to 3 month to send the voucher...this was in August 2016 5 months passed and nothing!!! I wrote a complain to three and they ignored me!!! Very disappointed!!! I pay every month £55 for an useless service!!!!! Can't wait for next August to finish my contract.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Wembley Three Mobile  
I got a 300 minutes + 3000 texts + 12GB data to which cost me GBP20.

My problem are :
1. There are too much slower of data connection
2. There are too ofter 'disconnect' issue during surfing online
3. There are too much often 'NO SERVICE'.

It's not good to complaint, besides its not type of people who like to do so but all I can say here is.. I made a mistake when I thought that UK has its all the most highly quality both of services and performance. It's so embarrassing when I realise that is just wast't true at all

This is would be the first, and the last I'd use this ISP.
The most worst ISP that I would not recommended it to other service user.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newport Three Mobile  

Loading...

  • 167 reviews, showing page 9 of 17, skip to page 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Broadband.co.uk