Three Mobile Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Three Mobile.

Recent Customer Ratings for Three

  • Satisfaction
    3.2 stars
  • Customer Service
    3.3 stars
  • Speed
    3 stars
  • Reliability
    3 stars

Based on 532 customer ratings since 2018-11-15 (Show all time ratings)

Visit Three Mobile   Read our Three buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

167 Customer Reviews for Three Mobile

Reviewer Location Reviewing Date Ratings
I just wanted to cancel my contract and get a PAC. It took 3 phone calls, one visit to the store, many failed 'reset your password' links. A maddening experience. Our last phone call lasted 50 min ! Totally unacceptable. Plus, I never had any coverage, reason why I wanted to switch in the first place.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Bristol Three Mobile  
Mobile 3 is totally unacceptable company please beware!! They will scam you with lies and you will have bailiffs knocking at your door as they are trying to do to my mother at the age of over 80 ... stay away from the insurance they other also as the scam is they replace your phone then no give you a return package then they scam £350 from the card you give for the £100 they requested to charge as the fee for replacement... I which l had purchased from VODAPHONE as people warned me of the scams from 3 MOBILE...STAY AWAY FROM 3 MOBILE OR YOU WILL REGRET..!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Scunthorpe Three Mobile  
Don't use this service. Useless
I can't get quick enough.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Macclesfield Three Mobile  
Don't get scammed STAY AWAY " 3 MOBILE " & " 3 RESCUE INSURANCE "

Total SCAM " 3 mobile Rescue & 3 mobile " do not trust a word this company sales ... I purchased new phone and insurance damaged my phone and received a new one after many issues with 3 Rescue, when received they did not have a return package package and I requested many times and this was a month ago... know they are going to charge me £350 because phone not returned and even on my emails and calls they agree it's there fault ... I spoke to 3 Mobile for help and they just say it's not there problem 3 RESCUE INSURANCE is not part of there company even though they sold me the insurance...TOTAL SCAM STAY AWAY FROM 3 MOBILE AND 3 RESCUE THEY WILL SCAM YOU AND THERE CALLS ARE HIGH PREMIUM NUMBERS... !!!! I wish I picked VODAPHONE ( I have put recordings of the SCAM ON YOUTUBE & FACEBOOK ) every day posting ...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Scunthorpe Three Mobile  
I have ordered a pay as you go card online, without any adds on and credit that does not expire. Here is what happened next:
1. They do not send an email order confirmation (I have asked customer support about it and he told me you need to go somewhere an choose an option to get a confirmation).
2. I received a wrong card, that expires in 30 days
3. When I phoned customer service I was told that:
- I can't return an unopened card, apparently the normal consumer rights do not apply
- I can't prove that I ordered a different card (no, I can't as I have not received a confirmation) hence I can't take legal action without a proof - I haven't mentioned legal action, he did, evidently the company does everything to make sure that there is no proof.
- Before I phoned, I was looking at the page of the card I bought, 2 min after my call, when I refreshed the browser, my card was gone.

Very unethical company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
London Three Mobile  
Very very slow internet! People that you can't understand on phone, coverage poor, very poor staff at 3 store west quay, been with you a a few years,you have changed!!!!!! Will be getting out of this contact ASAP!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Southampton Three Mobile  
Awful awful awful. They try to keep you on the line for as long as possible then tell you they need to transfer you. I explained that I needed to attend to my crying baby and asked that they quickly confirm if my account has actually been cancelled as I requested previous weeks ago. They make it very hard for you to cancel and then they tell you that you need to pay outstanding balance before they will cancel your account even though you no longer use the services or are even able to use the service. Really bad. Would not recommend and would not use again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Essex Three Mobile  
Cancellation is a pain. Not getting service until I pay my "outstanding" bills for service that I'm not getting.

Wouldn't recommend Three.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Three Mobile  
this is not good mobile network always given some issue with network no signal or cut out phone when you talking , so please do not get three mobile network is not good. thanks
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
london Three Mobile  
Stay away from Three and never take their contracts. They're the worst provider, but ThreeUK don't care. Because it was "all you can eat data" (a lie) we had three years of bad reception, slow and throttled internet and continual price rises. Even worse than TalkTalk and they're useless, rude call centres.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
North Devon Three Mobile  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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