Three Mobile Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Three Mobile.

Recent Customer Ratings for Three

  • Satisfaction
    2.6 stars
  • Customer Service
    2.6 stars
  • Speed
    2.4 stars
  • Reliability
    2.4 stars

Based on 738 customer ratings since 2020-05-16 (Show all time ratings)

Visit Three Mobile   Read our Three buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

295 Customer Reviews over 8 pages

  • Reviewer
    Location
    NI
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Practically useless.
    Intermittent connection that rarely exceeds 0.1mbps between 6am and midnight.
    Customer service is so bad, I could only call it hostile.
    I consider Threes sale of the package to be entirely fraudulent.
  • Reviewer
    Location
    North London
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Agree with all other reviews, as we have had the exact same experience.

    Pulled into a £20 P/M contract for 24 months.

    Unbelivable. I've been with three since 2007, I have my phone contract and recently the mobile wifi (with Huawei AI Cube)

    Given the current work from home situation for most people, its become more important than streaming netflix etc. During a working day I have to reset the hub multiple times to get an even passable connection.

    Phoned them up and told to switch to 3G, which is equally as sh** as their pathetic 4G connection. The amount of disconnects and low speed daily has become intolerable.

    As soon as both my contracts are up, they will lose my business forever.

    Do yourself a favour and just avoid Three no matter how many offers they throw at you. They are liars.
  • Reviewer
    Location
    basingstoke
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is by far the worse company I have dealt with in 20 years their customer service is pathetic and was billed plus admin fees continuously despite cancelling my account Stay well clear as shockingly bad service and poor ethics of staff (who lie and don't do as they say and management alike.
  • Reviewer
    Location
    Northampton
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It is difficult to know where to start with this company. Their network coverage is unreliable and nothing worse than not receiving texts or suddenly finding that you cannot make a call because there is no signal. They were particularly unhelpful and some of the call centre staff (and one of their managers) were quite rude when I explained that they were not being very helpful. After my contract expired I tried to cease the service. I found it difficult to get a PAC Code (promises but no code forthcoming). Eventually referred them to the Ombudsman Service. Cannot recommend Three and would be surprised if it is still around in a year's time!!
  • Reviewer
    Location
    steyning
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    i live in very rural west sussex. My talk talk broadband -fibre, was peaking at about 27mb. Then my price went up out of contract so i switched. I had looked at mobile as i knew the mast was only about 1 mile away and was 4g+ enabled. I am an existing 3 customer so knew i had coverage. I bought the alexa enabled Huwawei AI cube and pay £20 a month. i am getting a connection of around 90mb now. There is a cap of 1TB per month so keep your eye on your usage, you can do all of this on your phone with the app. if you have doubts, simply tether your existing phone to your pc/laptop/firetv stick etc and see if it works before you order the hub. Its excellent, the hub, and has alexa and a nice bass speaker in there so you can pair your devices to it for sound as well.Much better and faster than wired broadband out here in very rural west sussex.
  • Reviewer
    Location
    London
    Reviewing
    Three Mobile
    Date
    Comments
    Won't give me a pac code - Abs Disgusting!!!

    Appalling Appalling Appalling!!!

    Left me without my number for more than 8 days now - really upset!!

    Worst company I have ever dealt with. NICEY NICEY when they want your business. Absolutely don't want to know when you leave. God knows how much I spent on the phone to them. Hopefully after reading this they will compensate me for my time, phone and anguish - NOT.

    Please please please stay well clear!!
  • Reviewer
    Location
    East London
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Don’t waste your time 1MB... IF YOUR LUCKY
  • Reviewer
    Location
    WELLINGBOROUGH
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    UNRELIABLE - SPEED USELESS
  • Reviewer
    Location
    Horsham
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We took up a contract in March as we had just moved into a new apartment and they assured us that the contract could be cancelled whenever and we would only be charged for data used.
    2 weeks after taking up the contract (April 2020) we tried to cancel as we now had a better deal (better service and price) and they said we could not cancel due to COVID and to wait until they reopened their cancellation service and we would be refunded due to the wait as we were no longer using this service.
    Now in June, we tried 3 times to cancel and we've had various excuses (computer system is down/not able to cancel atm), I finally got through today via telephone and was not able to understand the person on the other line (terrible signal on their end which is ironic) and have been informed that there will be no refund and that they are going to take another £30 next month prior to cancelling!!
    Avoid this company at all costs!!!!
  • Reviewer
    Location
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Poor security meaning that my account was hacked- this was eventually rectified after a painstakingly slow and complicated process of getting passed from pillar to post within a disorganised team which appeared to have no internal communication or common sense. The customer service team are very polite, but from my experience of phone calls with them they are not helpful as often quite poorly informed of the information I require and unless you go through to the cancellation team it takes a very long time to get through to anyone. Also infuriatingly slow to get call backs on issues I have had with more recently with their service and still having to chase them. Needless to say that after about 8 years with them I am now actively looking to move!
  • Reviewer
    Location
    Leeds West Yorkshire
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This technology has been over-hyped by slick advertising. Dongles are over-rated and unreliable. The network signal is poor even in urban areas. My dongle frequently fails to connect to the internet.
  • Reviewer
    Location
    Doncatser
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Waste of money at best we are running 1.77 mbps download speed. Rang to complain after 1 month of start of contract when the cancellation period was over as that's when it went garbage. Been calling at least once a month so for nearly 18 month and they only have records for last 4 month said I have never complained before. Then to be told the coverage in my area is very poor but in the shop when we took the contract out they stated it runs near on perfect. Absolute ******** will not renew, robbing tears.
  • Reviewer
    Location
    London SE14
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Utter ****. In zone 2 central London, my closest mast is 100m away, and I cannot even get reliable 3G, let alone 5G, at peak times. Their customer service, the usual call centre drones, just repeat the same script over and over. Without doubt the worst service I have ever received from.any utility ever. DO NOT CHOOSE 3.
  • Reviewer
    Location
    Manchester
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Very Very poor customer service. call center just pss you irrelative department and spending your time at least 3 hours to solve issue. they are not helpful. they do not know.
  • Reviewer
    Location
    London
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    When it works, it's fine. Strong connection and steady.

    Occasional irritant is the struggle to get the wifi connection working.

    And why THREE different buttons to switch it on?! When do you only want this partly on?
  • Reviewer
    Location
    Fife
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I decided to join three mobile and get a contract SIM. Worst thing I could have possibly done. The first 6 months was meant to be half price. £11.50! But, they charged me that PLUS the full amount. They admitted to charging me too much and would not refund me. So, therefore, I cancelled the contract SIM. They are now threatening me with an outstanding balance of £213!! For cancelling. Threatening to take me to court etc. Keep sending letters, emails, you name it. I don't believe I should pay this money as my actual mobile did not come from three it was just the SIM card and they are expecting me to pay this for their mistake. Just don't go with three it's the worst and they do this to everyone and the signal with them are rubbish anyway I'd recommend going with something like virgin network rather than three.
  • Reviewer
    Location
    S.Wales
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    To follow up from my previous review, I found that changing my routers settings from Auto 3g+4g, to 3g only, made a huge difference to my usage speed. No longer is the router box scratching its head whether to use the sketchy 4g signal that I have in my area or the strong 3g one thats there. Still need xbox compatibility tho before im truly happy with the service and Im still waiting to hear from them.. (if at all, as rumours suggest theyre huawei boxes just arent powerful enough to deliver) So come on Three.. Prove us wrong, pls!
  • Reviewer
    Location
    Eastbourne
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Dire. 4 phone calls, 9 people, over an hour and now been told issue will be looked into within 48 hours.
    Final person I spoke with had a major attitude problem.
  • Reviewer
    Location
    S.Wales
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      1 star
    Comments
    I have strong signal in my area but the problem is the Huawei router is quite unresponsive. When it works its blazing fast, but after just a short time of idle, you need to keep refreshing browser page etc to get the router box to wake up and start moving again. Beware also.. Its not compatible with XBOX and so my son cant get updates for his system or games to run (three said they are working on it)and for this reason Ive had to keep with my old internet providers and am now paying two subscriptions. To sum it up.. Whole family been with three for donkeys years (for telephones) and truth is we really like them. Im sure in time these issues will get sorted, but for now, they are not a feesable home broadband provider.
  • Reviewer
    Location
    London
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Hoodwinked by AYGE data, I took out a month-by-month contract one Thursday at the Three Store in Stratford, London. It apparently had a 14-day no coverage no quibble guarantee.

    After the SIM activated I found out that the data rates where I work in London were terrible, and I had no signal whatsoever at home.

    So on the Saturday I took it to my local store in Bromley. Here I requested to be disconnected and my PAC sent as I had no covereage.

    Surprise surprise: I would have to pay 2 months, the current month plus the month for which my "30 days notice" period covered. I pointed out I hhad been told that by returning the SIM within a few days I could have the contract nulled. They phoned CS - I wasn't party to all the conversation but essentially the outcome was that I had to go back to Stratford.

    So, on the Monday, I did. What happened here defies belief for a modern "customer focused" company. The store manager (no less) looked at me like a piece of sh*t and rang CS. He then handed me his phone and told me to deal with it!

    30 minutes later I was still waiting for someone from CS to answer. And when they did: I got the same story about 2 months payments etc etc. I gave the phone back to the store manager and asked him to come to an agreement with CS whereby my NO QUIBBLE GUARANTEE could be granted. The storemanager eventually hung up on the CS guy. Whilst I was standing there I got an email from CS saying (roughly) this: "nothing has changed, you will continue to be charged monthly".

    The Store Manager then typed out a form on his PC which, I assumed, was going back to CS with my details. It did, in fact, have a reference to a 14-day NO QUIBBLE GUARANTEE. How infuriating. He had this power all along. What was the point of making me wait on the phone for over half an hour? Did he think I was just going to walk away?

    So, I was told that the PAC would be issued in 24-48 hours.

    When I told my wife she reckoned I would be beter off checking the following day to see what was being done. Oh man. It got worse.

    I called "Customer Service". They had no record of my disconection & PAC request. The woman kept telling me I had to go into the store. I kept asking her to call the store. But she would not. After 20 minutes of this cr*p I asked to speak to her manager. I was transferred, and the guy did phone the store, and the outcome of this was particularly farcical.

    My request had been sent to a "Backroom Team". And he could not speak to that backroom team. I asked for a case number. He did not have a case number. I asked if he could ring the backroom team and ascertain whether my request was known, and what my case number would be. He refused "they do not have a phone number". I asked him to email the backroom team. He refused "they do not have an email address".

    Really??? A team at Three (which is a telecom company right?) have no email and no phone.

    This "manager" informs me that I must go back to Stratford. I ask again for him to contact his background team, and he says he does not have the authority. So.. he has the authority to ask ME to go halfway across London, but not enough authority to call or email a team in his own company. Is this for real?

    So 4 days after my first attempt to get a PAC, and 2 since my last there is no end to this in sight. I had some inkling that PACs were supposed to be issued with a maximum delay of 2 hours.

    The Customer Service of 3 is as bad as I have ever had, only Talk Talk is comparable. I reckon nobody wants to take control of this as their precious Cost Codes get hit - would explain why nobody at Bromley would touch it, why CS refuse to acknowledge a 14-day return policy, and why Stratford are so reluctant to take direct action. Compare this to a proper custome focussed company - think (say) First Direct, or Amazon, or Tesco. Do you think anything like this would be happening at any of those?

    The broadband is non existent in Canary Wharf, calls and internet are non-existent in West Wickham, and where I did get connection it never got close to 4G speeds (not even to their much vaunted double speed 3G).

    I absolutely reccommend everyone to steer clear unless you know you will not have coverage problems.
  • Reviewer
    Location
    Lincoln
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Worst service I have ever had from Lincoln 3 mobile shop, after having upgraded mobile I found when I got home that they had supplied wrong sim card , old sim had by this time been de-activated. I rang the shop, the person answering phone actually laughed at me and said staff had given me wrong sim , said there was nothing they could do . I rang 3 customer support who said they could send me a sim in two days aand could not reactivate my old sim. I am a single dad and need my phone and also need it for work. In the end I had to do a 40 mile round trip to the Lincoln store to get sim replaced where the staff thought it was funny. I have been a customer of 3 for many years , I would never recommend 3 again and would advise all to avoid Lincoln branch
  • Reviewer
    Location
    London
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    I have never experienced worse customer service than with Three UK. I paid for internet, and they couldn't help me get it working. They kept telling me they'd send me the details I needed via text, and they'd never come through. I spoke with over 5 different people and all of them were unhelpful and borderline rude. Now I asked for a refund, and they said they can't do a refund, but they'd be happy to issue a credit to my account. They said their system can't process refunds (which is clearly a lie). I am just so frustrated - and am out the money I paid for a month, which is very frustrating since I didn't even use the service! Switching cell services for sure.
  • Reviewer
    Location
    London
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Horrible horrible broadband. As a user I have never been so helpless. Three broadband charged me double the bill in one month. When I asked for help on customer care, they made me wait for 40mins and I am kidding. When I went to the store they asked me to call the customer care. Horrible and pathetic service. Never ever opt for this please if you want to stay in peace.
  • Reviewer
    Location
    london
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely appalling service, asked few times to use my phone abroad, as they have 16 feel at home destinations, now im in USA still cannot use the mobile to make calls. Questions is why do I have to stay with 3 as I cannot use my phone, they confirmed few times that I can use it. Fck this company I have 3 contracts will cancel all of them
  • Reviewer
    Location
    Essex
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful awful awful. They try to keep you on the line for as long as possible then tell you they need to transfer you. I explained that I needed to attend to my crying baby and asked that they quickly confirm if my account has actually been cancelled as I requested previous weeks ago. They make it very hard for you to cancel and then they tell you that you need to pay outstanding balance before they will cancel your account even though you no longer use the services or are even able to use the service. Really bad. Would not recommend and would not use again.
  • Reviewer
    Location
    Newtownabbey
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    My phone internet runns at over 60 mbs . How can you complain. Love 3 mobile
  • Reviewer
    Location
    United States
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I studied abroad in the UK for a year and found Three to be the cheapest phone company with the best and most reliable service. I would highly recommend their monthly all you can eat data plan, especially if you plan on traveling, because the nearly unlimited data usage allows you to tether, create hotspots, (a pleasant surprise), as well as message and call your friends through Facebook messenger, which I thought were all well worth the cost of 18 pounds per month. That being said, I did run into a few issues with being charged for data I didn't use and calls while abroad that were incorrectly charged. However, customer service was able to solve both issues and reaccredit my account (though it took a bit of digging). While I had to ask for a manager in both instances, the management level of their customer service team was both professional and helpful and I wish I had requested to talk to them earlier, as the representatives that answered both of my calls, while pleasant, didn't have much power.

    The only major issue I had with Three as a company was their international payment plan. It took me over 1 month to figure out how I was supposed to pay my 18 pound bill after I had terminated both my UK bank account and address because once you close your account with them, you aren't able to access your My3 account (a technical mistake they should fix). The system is very out of date and they only accept transfer payments from your bank which, if you live in the US, is an additional $45-$50. For an 18 pound payment, that wasn't worth the cost at all. After quite a few transfers and being on the phone for over an hour, I talked to a customer service manager and the issue was resolved. The way upper management handled my dilemma was to my satisfaction and the reason I'm giving the company 4 stars. However, if you are planning on moving out of the UK or are studying abroad, make sure you end your contract a month in advance. In my case, I needed my data for the last month but if I had to do it again, I would probably opt for a prepaid sim card from Virgin and end my contract early. Until they update their system, paying from abroad is a pain.
  • Reviewer
    Location
    London
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    terrible service.
    the broadband was down within the first week of service. The device looked as if it had been used before, the sim card was already installed. I couldn't register on the website as the password they gave me didn't work and I never received the mail to reset the password. So I had to call, I couldn't go through the first day. The second day, I waited 1:30h and gave up. They have literally 5 songs on repeat, hurting your ears I'm sure on purpose, an actual torture.3 ppl asked for my details and put me on hold again. I was so fed up I decided to cancel my contract, and waited for another 30mn to talk to someone. It's the most ridiculous service you can imagine. It might be cheap, but it definitely isn't worth your time and energy.
  • Reviewer
    Location
    London
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is the worst service I have ever had from ANY company. They didn't take payments (I turned it off as I already had Virgin broadband which was expiring at the end of 2019) I received a mail saying that I was being suspended on the 8th Jan and called them to arrange payment on the 15th (my first payday after Christmas). They said that they would and when I called them to make a payment (£70) they told me the account t was cancelled and I owed then the years payment. I offered to pay on in full to resolve ans couldn't have been more flexible but they are AWFUL. Avoid at all costs. I am currently looking at legal action and the ombudsman is backing me.

    AVOID AT ALL COSTS
  • Reviewer
    Location
    Belfast
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    These guy's are useless, customer service is ok if u speak Indian/Pakistani. But i am English and have yet to speak to an English employee of 3. Everything is lag lag lag with it no matter where is put it. I wish i never got this cube, yes alexa is ok thats it. Avoid it folks its useless for anything apart from browsing the web, streaming is a nono same as online gaming
  • Reviewer
    Location
    Essex
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    Comments
    Worst service from a service provider. They took my deposit, didnt deliver the phone that I had ordered and no one phones or emails to explain why. I then had to make 5 phone calls to find out what was happening on the 5th call I was told that they had tried to contact me, which was an absolute lie and i told them so. Cancelled my order there and then.
  • Reviewer
    Location
    Manchester
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Customer service is terrible, as soon as my dongle broke, they did not want to know, tried to cancel as I was out of contract, sent many letters, chats, all were not replied too, They referred me to a debt agency and it will soon be in the hands of the Ombudsman.
  • Reviewer
    Location
    Swindon
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    My God where do I start?
    How and why I ever got involved with this tin pot company I will never know. After having two contract phones with these jokers then trying to leave because the network coverage was so crap everywhere we went in the UK, the experience was so stressful and upsetting. They just wont let you leave! Endless arguments with the people they employ from the indian sub continent, many of whom you cannot understand, raises your blood pressure to dangerous levels!
    I also foolishly took a broadband contract out too, only to find that the only thing they are very efficient in doing is taking your money each month, but they fail to appreciate that it SHOULD be for a reliable service level. Again wherever we went in the UK, there was no service. On the odd occasion we did receive a signal the download speed was crap!!
    Sending emails, letters etc just don't work either. They just deny ever receiving anything even though its via their website! They just insist on you phoning them so you can spend hours on the phone arguing with countless individuals and getting nowhere. I STRONGLY ADVISE YOU TO KEEP AWAY FROM THIS COMPANY!!
  • Reviewer
    Location
    Lancashire
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    3 Mobile have what must be the worst customer service going. When you eventually get through it is very difficult to understand their foreign customer service, they don't acknowledge problems and don't resolve long standing technical issues. We have 3 phones on SIM only Top-Up basis. Initially package prices were very good, but they increase without notice. Also Top-Up is fraught with technical problems whichever way you do it and once you add funds it is frustrating try to buy the correct Add-On package. Lastly why are they unable to generate an historic summary of account transaction and usage? To cap it all recently we have experienced problems with the voice service coverage, internet service still appears OK. In short we will be moving to another provider.
  • Reviewer
    Location
    Harlow
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Terrible customer service.
    Terrible customer service. Twice now Three has taken the money from my account to early. I changed the date to the 1st of every month and they have continued to take it later. Spoke to an adviser that assured me it will be taken on the 1st next month and again its been taken to early causing me to go over drawn twice and be charge by my bank. When I called Three there solution was to have me call my bank to cancel the diret debt and pay manually from now on (Which I bet there is an extra charge on).

    Awful service for there mistake as I've effectively been lied to by an adviser who assured me the details have been changed and now I'm being charged extra AGAIN due to there incompetence or lying just to get rid of me quickly. Once my contract is up I will be leaving Three and I'll tell anyone not to go with this network.
  • Reviewer
    Location
    FELIXSTOWE
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    I brought 3 broadband 2 years ago when I lived in a caravan. I've never had a problem with speed. Continued streaming play . Nothing . I can only praise 3. I have a sim only contact also for my phone. . Never a problem. I was with ee before . Who were dreadful. So happy days. Keep up the good work guys .
  • Reviewer
    Location
    London
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Horrendous service! these people are so crap. they never wanted to cancel my contract and now they charge me freaking 15 pounds for unlocking!!!!!!!!!!! that is not included in the cancellation charges that incurrred.
  • Reviewer
    Location
    Luton
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    They cancelled my contract without my authorization, and now making excuses that it was cancelled mistakenly and cant be reinstated, while 3 is still taking payment from my account. I have this number since last 9 years and now struggling to get my number back from them. Terrible terrible, avoid them.
    Had 2 contract with them, cancelled 1, and now will cancel 2nd as well when i will get my number back (if i could).
  • Reviewer
    Location
    Watford
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid them if you could. If you get any problem you will end up speaking to different people telling them same story , and no one there to help you. They cancelled my contract without my approval and still have been taking money from my account.
  • Reviewer
    Location
    oswaldtwistle lancashire
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I went to three for mobile broadband march 2014, everything was fine and i received a good overall speed,

    12 weeks ago i started having problems with the speed, very slow, sometimes near impossible to even get up a text page, used to watch clips from youtube
    but that is near impossible now as it keeps buffering and cutting out

    have rang the three team a few times but they just say that they will perform checks on the local mast and get back to me, there is nothing done at all, they told me to take my dongle into a three store to have it checked, when i took it they said that they could not check it as they do not have laptops in store, i use a desktop so why not check it on the shop computer

    i have been in touch with them again today ( 8 may 2015 )

    lets hope i get better results this time , keeping my fingers and toes crossed.

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