Three Mobile Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Three Mobile.

Recent Customer Ratings for Three

  • Satisfaction
    2.6 stars
  • Customer Service
    2.6 stars
  • Speed
    2.4 stars
  • Reliability
    2.4 stars

Based on 748 customer ratings since 2020-05-09 (Show all time ratings)

Visit Three Mobile   Read our Three buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

294 Customer Reviews over 30 pages

  • Reviewer
    Location
    New Basford, Nottingham
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Best speeds I ever got were 7MBPS, usually closer to 1MBPS. Consistently cuts out once per hour, for about 5 minutes.
  • Reviewer
    Location
    South Ayrshire
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Very slow, signed up for a Three mobile, first month or so I was getting 30mb then it has steadily decreased. I even bought an external antenna for a new router to try and improve reception. At best on an occasional time we can get 17mb now, but usually is around 7 - 9mb with 3mb upload. A computer guy I know said that Three will be just throttling my bandwidth and slowing my speed down. My external antenna faces a mobile tower in direct line of sight, but because Three 'piggy back' off the tower rather than own it, they get limited bandwidth on it as well so all in all it's crock of sh*te.

    I will change to another supplier when the contract ends but I think the UK as a whole just does not have a good enough internet infrastructure for a modern economy.
  • Reviewer
    Location
    Horsham
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We took up a contract in March as we had just moved into a new apartment and they assured us that the contract could be cancelled whenever and we would only be charged for data used.
    2 weeks after taking up the contract (April 2020) we tried to cancel as we now had a better deal (better service and price) and they said we could not cancel due to COVID and to wait until they reopened their cancellation service and we would be refunded due to the wait as we were no longer using this service.
    Now in June, we tried 3 times to cancel and we've had various excuses (computer system is down/not able to cancel atm), I finally got through today via telephone and was not able to understand the person on the other line (terrible signal on their end which is ironic) and have been informed that there will be no refund and that they are going to take another £30 next month prior to cancelling!!
    Avoid this company at all costs!!!!
  • Reviewer
    Location
    Shropshire
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The first few weeks of mobile broadband via Huawei router were good - high speeds, low latency. Convienently, after the 14 day cancellation period had expired the connection nose dived and hasn't been the same since. I can't even explain why this is bad, it's just inonsistent. For example, once I am actually onto Youtube or Netflix or whatever and I'm streaming then it's fine, but loading the basic website or google etc takes so long - I'm talking 5-10 minutes just to load google search results. Again, convienently, when I do a speed test it gives good results! But this doesn't actually translate to the usability of the connection.
  • Reviewer
    Location
    Bridport
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I've switched to 3 from post office broadband and the difference is just huge.constant speeds between 40-75 Mbps. I am very satisfied with them, for now.
  • Reviewer
    Location
    Salford
    Reviewing
    Three Mobile
    Date
    Comments
    Wasted hours on the phone and on chat getting consistently passed from pillar to post. They won't cancel my contract and want over £300 for the pleasure, they're a total joke, I can't even return the huawei cube thing as all the shops are closed, had to cancel DD
    I could go on for hours but they've already drained my will to complain
    Don't get involved in this nightmare, Think I'll try watchdog
    0 rating should be an option in this case
  • Reviewer
    Location
    Cumbernauld
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I don't social distance from my router and the signal is shocking, I'd advise anyone wanting to use this company to go elsewhere.
  • Reviewer
    Location
    Halifax
    Reviewing
    Three Mobile
    Date
    Comments
    I have been a happy three customer for 15 years until now. I took a broadband Internet for home. I ordered a Huawei AI Cube for £25 a month on 21st October 2019. It was unlimited and speeds were averaging download 30mbps and uploads 60mbps. I had no issues. But since Febuaray 2020, download speeds were averaging 7mbps and upload 25mbps. It still was slow but not a big issue using 8 devices which was lagging. But when ever my children were trying to connect their PlayStation, Three was slowing down the bandwidth by throttling it. After doing speed tests it went down to 600kbps which isn't even 1mb download Speed. It wasn't. Effecting Ytube or Netflix. I rang Three (date can't remember) on Feb 2020, they said their doing an update in my area and should go back to normal in couple days. But speeds were already normal when connecting other devices. Now Coronavirus started can't get through phone but I had an online chat with a technical team and they said on 23rd May which was after 4 weeks things should go normal. But the issue is when I connect PlayStation, Three throttles the bandwidth to lose connection. I told three the speeds only went down when ever I connect the PS4. They couldn't help. I have screenshot the chat for my reference. I rang again today but couldn't get through. Chat was referring us to technical who don't want to talk about bandwidth throttling as they ignore this issue. I have no issues using other devices. Three slows down to under 1mbps when trying to play online. PlayStation only needs minimum 12mbps. Todays 28 May 2020 and still the same. We use no other devices when connecting PlayStation. I already raised a complain to Ombudsmen which I have no idea if they will take action or claim back my wasted £25pm 24month contract. What can I do?
  • Reviewer
    Location
    East Sussex
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      5 stars
    Comments
    I’ve had a mobile with three for many years now and have found their cover both here U.K. and abroad great. What a lot of people who go for home broadband don’t realise is that it’s base reception with be as good or bad as their mobile signal. However, and this is the most important thing with a home broadband Wi-Fi one may need a on outside arial connected to the receiver to boost the signal. I have the Huawei B535 that I use in my motorhome with a roof mounted arial. One the arial is fitted it’s essential to tell the Rueter to use the outside aerial and there’s a video on YouTube that will tell you how to do it,
  • Reviewer
    Location
    Eastbourne
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I have used three mobile broadband for more than 5 years. The broadband has been fine. My issue is not with that. When trying to cancel my contract, I have had to jump through hoops which are just not acceptable. I have spent hours on the app, live chat, email, phone numbers and 'contact us' forms. All getting me nowhere. It's a roundabout of excuses and 'try other' methods...This is massively unfair and looks setup to try and stop anybody from cancelling which is very unethical. I finally got through to somebody who 'understood' my frustrations yet could still not cancel my contract even though that was the department they worked in?! I had to cancel my direct debit as had no other option, now I receive a unpaid bill and the threat of my information passed onto a debt collection agency! After yet more phone calls, just three this time, I spoke to another lady who has said I will have to be charged double the amount that the letter I have just received says??!! This is a joke and feels like a huge scam and disservice to a loyal customer of years. It's even more unreasonable when I have barely even used the service for the last 3 months. Lastly, I have managed to speak to someone who says they will be able to cancel the service but she has to contact another department and will phone me back within 3 working days...So my case is still not resolved. I have even said I am happy to pay the amount for the one month cancellation but think it massively unfair to have to pay an extra month on top of that (is that even legal?). I will certainly not be using three ever again and will be moving my pay as you go service to a rival company asap.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.