Three Mobile Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Three Mobile.

Recent Customer Ratings for Three

  • Satisfaction
    3.2 stars
  • Customer Service
    3.3 stars
  • Speed
    3 stars
  • Reliability
    3.1 stars

Based on 392 customer ratings since 2018-07-20 (Show all time ratings)

Visit Three Mobile   Read our Three buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

153 Customer Reviews for Three Mobile

Reviewer Location Reviewing Date Ratings
I have ordered a pay as you go card online, without any adds on and credit that does not expire. Here is what happened next:
1. They do not send an email order confirmation (I have asked customer support about it and he told me you need to go somewhere an choose an option to get a confirmation).
2. I received a wrong card, that expires in 30 days
3. When I phoned customer service I was told that:
- I can't return an unopened card, apparently the normal consumer rights do not apply
- I can't prove that I ordered a different card (no, I can't as I have not received a confirmation) hence I can't take legal action without a proof - I haven't mentioned legal action, he did, evidently the company does everything to make sure that there is no proof.
- Before I phoned, I was looking at the page of the card I bought, 2 min after my call, when I refreshed the browser, my card was gone.

Very unethical company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
London Three Mobile  
Very very slow internet! People that you can't understand on phone, coverage poor, very poor staff at 3 store west quay, been with you a a few years,you have changed!!!!!! Will be getting out of this contact ASAP!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Southampton Three Mobile  
Awful awful awful. They try to keep you on the line for as long as possible then tell you they need to transfer you. I explained that I needed to attend to my crying baby and asked that they quickly confirm if my account has actually been cancelled as I requested previous weeks ago. They make it very hard for you to cancel and then they tell you that you need to pay outstanding balance before they will cancel your account even though you no longer use the services or are even able to use the service. Really bad. Would not recommend and would not use again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Essex Three Mobile  
Cancellation is a pain. Not getting service until I pay my "outstanding" bills for service that I'm not getting.

Wouldn't recommend Three.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Three Mobile  
this is not good mobile network always given some issue with network no signal or cut out phone when you talking , so please do not get three mobile network is not good. thanks
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
london Three Mobile  
Stay away from Three and never take their contracts. They're the worst provider, but ThreeUK don't care. Because it was "all you can eat data" (a lie) we had three years of bad reception, slow and throttled internet and continual price rises. Even worse than TalkTalk and they're useless, rude call centres.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
North Devon Three Mobile  
crap . very bad experience with three. don't sign with them!!! costumers service is based in India, you can't even understand them. after 3 days of internet, they cut me off saying I used too much data which is untrue as it was a 40 Giga contract (which is usable for 32 people) and the bill was outrageous. I always have been under usage with my former providers. i called the customer service a thousand times and they tried to bribe me into giving me Giga.i had enough allowance left, they tried to steal money but saying i run out of it. Shame on three! DON'T sign with them, they are thieves!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
london Three Mobile  
Signed up to capped contract. Then recieved stupid messages billing me 1.50 a message and sky rocketting the bill. 3 said there was no way to stop it and i have to pay. Now i have been took to court. Avoid there contract scam you have been warned!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Failsworth Three Mobile  
Terrible signal and connection on phone network I have with them it took me a year to sort out numerous of phone calls and live chat to be disconnected or hung up on regular bases I had some very very rude and abupt staff over the phone to me patgonzing me down the phone and speaking to me like I'm a stupid person. I once was on my phone for four hours and spoke to 6 different people including the relation customer service team several times to be told oh well there is work going on in your area
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
Lincolnshire Three Mobile  
This is by far the worse company I have dealt with in 20 years their customer service is pathetic and was billed plus admin fees continuously despite cancelling my account Stay well clear as shockingly bad service and poor ethics of staff (who lie and don't do as they say and management alike.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
basingstoke Three Mobile  

Loading...

  • 153 reviews, showing page 7 of 16, skip to page 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Broadband.co.uk