Three Mobile Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Three Mobile.

Recent Customer Ratings for Three

  • Satisfaction
    3.2 stars
  • Customer Service
    3.3 stars
  • Speed
    3 stars
  • Reliability
    3 stars

Based on 531 customer ratings since 2018-11-18 (Show all time ratings)

Visit Three Mobile   Read our Three buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

169 Customer Reviews for Three Mobile

Reviewer Location Reviewing Date Ratings
I am extremely unhappy with Three. I specifically asked for a cap of £80 when I made my contract. This was confirmed over the phone and later on I received a notification that I was close to my limit. I therefore expected it to stay this way.
Months later, I now receive a notification saying that I am close to my limit, so I check and it is at £209. How can this be if I had a limit of £80?
I called them and they denied any responsibility. I asked them to please check the call or speak to the person who made the contract with me. They said their calls are not saved longer than 12 weeks and the cannot speak to the person who makes the contract. I then asked for a manager and was told that I cannot be put through further than to the complaints department.
I asked if there is anything they can do as this is not my fault and was told that they can't do anything and I should be able to manage my usage better.
I had relied on the cap I had requested, which obviously was forgotten and Three is denying to take any responsibility or try to meet in the middle.

This is the worst service I have ever received
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
London Three Mobile  
I cannot login to their website and cannot use their app. They collect money through direct debit and so far I have not been able to see my billing info. Today I called their costumer service and she told me if I want to know the billing details of the number I am calling through I should hang up and she will call me back on it. I hung up and she never calls.
It is starting to feel like outright scam.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Uxbridge Three Mobile  
Very bad customer service with three network. Very poor network coverage. Don’t buy from 3 network.after my contract finish 8 months to take cancel my contract. Totally disaster
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Three Mobile  
Truly shocking. Entered into a 12 month contract and was promised I could use my phone after a couple of days. One week later, I still couldn't use my phone despite numerous promises.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
London Three Mobile  
well im just inbetween serviceproviders so i bought this 3mobile wifi 4g modem...really fast.great reception,,plus you can watch netflix on your smart tv with out using your data allowance.im very happy over all
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
london Three Mobile  
Been with Three for over 5 years, but today has been a very bad day for our relationship...

Staggering display of incompetence by Three today; called 333 to get SIM from from Son’s phone blocked as it was stolen. Called them from my mobile, yet customer services representative (CSR) asked if it was my number I wanted blocked. I’m pretty sure they can see the number being called from so obviously it’s not this number. However, benefit of doubt given and told CSR that no, not my number, but the Collins number and provided my Son’s phone number. CSR then asked if I wanted a replacement SIM for the one being blocked. I said yes as ultimately we will replace stolen phone. CSR ordered phone and told me I had to £5+ for new SIM. I reluctantly agreed. CSR then says that was all done, though we also blacklisted the stolen phone too via IMEI, which I read out. I thanks CSR and hang up.

10-15 mins pass and I realise I need to call a customer and dial number on my phone. Recorded message tells me I can’t call that number. Odd, I think.. I’ll try another number. Same recording plays. It then dawns on me what’s happened. CSR has somehow managed to block my SIM, despite me specifically giving them my Son’s phone number.

I call 333 again (from Wife’s phone) and speak to another CSR and explain situation. They can see that block has been made but advise they can’t reverse it, as a new SIM has already been registered and sent out. I’d will have to wait the 4-5 days for new SIM to arrive. Not acceptable to me, as my number is an advertised business number used by me regularly and by customers to call me. It’s also part of various security systems whereby texts are sent to allow me to login to systems and to inform me of any security breaches on my vehicle and other systems. I can’t wait 4-5 days. I head to Three store and explain situation and get a new SIM. in store CSR completes migration of number to new SIM and tells me it’ll be working in around 30 mins.

1 hour passes, still no service with new SIM installed, so I contact Three again. First via Twitter support account and then via Webchat, at their request. Spend over two hours waiting for Chat CSR to read details from account and investigate solution. Told again there is nothing they can do, as new SIM is activated to my number and that’s in the post.

So now I have no phone, no mobile internet and no means to resolve it for days. What’s worse is this isn’t the first time Three have made an error like this either. Last time, I tried to upgrade my Son’s plan, as he needed more data. Again, CSR managed to mix mine and my Son’s accounts and changed plan on my phone, which was actually a downgrade, as I was on a much higher call and data plan. Again told me I’d have to wait for it to be fixed. That time is was a whole month, as it needed to wait until the next billing cycle.

Why are CSR staff not able to resolve such issues? I can’t believe that no one at Three/Hutchinson Telecom could have resolved this. But no one seemed to what to try and now I am leaving and taking all three mobile phone accounts with me.

“When stuff sucks... #makeitright”. Yeah, right!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
United Kingdom Three Mobile  
Terrible customer service, prices too high and no offers for me being an existing customer. their packages are for so little mobile data compared to everywhere else. I pay £10 for 15GB of data with BT on Monthly contract now. They want £10 for 500MB on monthly contract. What a rip off. Steer clear.
  • Satisfaction
    1 star
Sudbury Three Mobile  
Travelling from usa for 3 weeks, decided to use a UK mobile while here.
Carp hone Warehouse suggested my3 mobile, so I paid £25 for a SIM for a month, and bought an LG Nexus to use, which was a big mistake in itself.
My3 network dropped Jan 2 overnight, customer support has been unreachable, the website slow and no help at all
Will be taking the phone and the SIM back to the shop where I purchased it, probably won't get my money back, but will spend many hours panning my3 mobile on as many websites as I can.
Waste of time and money
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
London Three Mobile  
With Three Mobile, I am getting around 75 Mb/s download speed and 9 Mb/s upload speeds, in semi-rural West Yorkshire.

Reliability has generally been very good, and I now have an external (omni) antenna mounted on my roof (connect to my Huawei B593 router) so I expect reliability to be even better now.

Customer service is usually very good or excellent, with the odd exception. But I find they generally look after me very well.

Definitely recommended.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Holmfirth Three Mobile  
This technology has been over-hyped by slick advertising. Dongles are over-rated and unreliable. The network signal is poor even in urban areas. My dongle frequently fails to connect to the internet.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Leeds West Yorkshire Three Mobile  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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