317 Customer Reviews over 8 pages
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- Location
- U.K.
- Reviewing
- Three Mobile
- Date
- 2016-12-21
- Location
-
- Location
- chester
- Reviewing
- Three Mobile
- Date
- 2016-12-20
- Comments
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I did cancelled my contract with them twice and they charge me £35 after my first cancellation (i did pay and i cancelled a second time the same contract) and they keeps calls me 5 times a day because?i did not cancelled my contract and i need to pay them £40.ive got a few letters from a debt collectors.it was a horrible experience.if you would like to cancel a contract make sure they understands you.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2016-12-06
- Comments
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I wish there were 0 stars but unfortunately, I can rate minimum 1 star. I used this operator from January, and I am from overseas, when I asked them if I will or will not pay for when I am not here they said there will be no problem, you will be paying pay as you go, but then gave me monthly, so I had to pay all year even the 4 months which I was not in the UK. When I told them that they said it is not their problem, I have to go to the store where I bought it. Afterwards, this month they did not give me my new bill, so my usage this month added up to last month bill, so I had pay 30 pounds extra. Anyways, maybe it is cheap but the worst customer service and telephone operator I have ever seen.
- Location
-
- Location
- Manchester
- Reviewing
- Three Mobile
- Date
- 2016-12-01
- Comments
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Very Very poor customer service. call center just pss you irrelative department and spending your time at least 3 hours to solve issue. they are not helpful. they do not know.
- Location
-
- Location
- Fife
- Reviewing
- Three Mobile
- Date
- 2016-11-25
- Comments
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I decided to join three mobile and get a contract SIM. Worst thing I could have possibly done. The first 6 months was meant to be half price. £11.50! But, they charged me that PLUS the full amount. They admitted to charging me too much and would not refund me. So, therefore, I cancelled the contract SIM. They are now threatening me with an outstanding balance of £213!! For cancelling. Threatening to take me to court etc. Keep sending letters, emails, you name it. I don't believe I should pay this money as my actual mobile did not come from three it was just the SIM card and they are expecting me to pay this for their mistake. Just don't go with three it's the worst and they do this to everyone and the signal with them are rubbish anyway I'd recommend going with something like virgin network rather than three.
- Location
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- Location
- Herne bay Kent
- Reviewing
- Three Mobile
- Date
- 2016-11-24
- Location
-
- Location
- Devon
- Reviewing
- Three Mobile
- Date
- 2016-11-03
- Comments
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I'm so sick of them, leaving after being a long time customer.
They refuse to help me, and I've had numerous emails with rude and arrogant staff. They've doubled their prices on some contracts, and I'm not prepared to pay it.
Clearly Three don't give a damn about their customers, and people seem to be leaving like rats off a sinking ship. Personally I'm glad to be rid of them, and don't recommend them to anyone at all.
- Location
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- Location
- cardiff
- Reviewing
- Three Mobile
- Date
- 2016-10-14
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2016-10-04
- Location
-
- Location
- UK
- Reviewing
- Three Mobile
- Date
- 2016-09-26
- Comments
-
Some advice for people who are looking to get something sorted with a problem with Three.
1 - Download a free app that records your telephone conversations.
2 - Prior to going to the Ombudsman, pay the £10.00 fee to Three and get all your calls/correspondence re your problem via Freedom of Information.
I had reason to contact Three over a phone problem. I think it is fair to say I was misled and lied to over the two months it took to sort my complaint.
You need evidence, evidence and evidence!
- Location
-
- Location
- Mubvumbi
- Reviewing
- Three Mobile
- Date
- 2016-09-16
- Comments
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The worst provider I have ever dealt with.
- Location
-
- Location
- east sussex
- Reviewing
- Three Mobile
- Date
- 2016-09-13
- Location
-
- Location
- Reviewing
- Three Mobile
- Date
- 2016-08-28
- Comments
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Poor security meaning that my account was hacked- this was eventually rectified after a painstakingly slow and complicated process of getting passed from pillar to post within a disorganised team which appeared to have no internal communication or common sense. The customer service team are very polite, but from my experience of phone calls with them they are not helpful as often quite poorly informed of the information I require and unless you go through to the cancellation team it takes a very long time to get through to anyone. Also infuriatingly slow to get call backs on issues I have had with more recently with their service and still having to chase them. Needless to say that after about 8 years with them I am now actively looking to move!
- Location
-
- Location
- Wales
- Reviewing
- Three Mobile
- Date
- 2016-08-05
- Comments
-
Customer services very poor ,, waiting for a deposit to be returned for a contract I cancelled the same day I took it out ,, 2 months ago ,, have been fobbed off by one operator to another ,, asking for proof of payment out then proof which has been sent on 4 occasions ,,,
- Location
-
- Location
- Torquay
- Reviewing
- Three Mobile
- Date
- 2016-05-11
- Comments
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I regret signing up with 3 mobile. They emphasize that they offer "unlimited broadband" - but what is the point when it is so slow you just give up attempting to use it? I swapped a 3-Mobile SIM for an O2 sim and the time to load the same page on a website went from 17 minutes to 3 seconds. Only use 3-Mobile if you want usable connectivity before 2pm in the day.
- Location
-
- Location
- Manchester
- Reviewing
- Three Mobile
- Date
- 2016-05-10
- Comments
-
Unlike a lot of people here, I have always found 3 great. No problems with connections, minor problems with coverage when I'm out in the sticks, speeds OK. reliable connections, and I have always found customer service to be excellent. I've just negotiated a preferential deal on a new contract and they have given me a very good deal. Can't understand why there are so many bad reviews.....
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2016-05-03
- Comments
-
I have an “All you can eat Unlimited data” contract with Three. Everything was going fantastic for a few months. My downloads and my streaming speed was great and so was my Internet speed.
About 3 months ago I noticed that my signal wasn’t so good anymore and that the speed of my downloads was really bad.
Don’t waste your time calling them because they’ll try to make you think that your SIM card is faulty or that your handset is faulty or any other thing they can distract you with to avoid to tell you that they are throttling/restricting your downloads.
When I connect to the WiFi everything works wonderful, so my SIM and my Handset cannot be faulty.
I called them and asked them if they were restricting my downloads and they assured me 10 times that they weren’t do anything like that, that they don’t restrict anything. So I asked them to send me an email confirming the statement they just made 10 times and they were so certain of. The answer to this of course was that they don’t send emails and that I can find that information in their website. So I asked them to direct me exactly to where in their website they mention this piece if information. After being reluctant to that and then made me wait for 15 more minutes on the line, they told me that they do have restrictions but just in peak hours. They have just lied to me, repeatedly. I was so furious that they treat the costumers like we are stupid. I used to have a service I don’t have any more. A service I’m paying for and you are supposed to provide.
So now, I asked them to direct me exactly to where you can find that information in their website and what I could read in this link is that they restrict Internet from 3pm to 12am. You can read more in the link below.
The question is, what is the point of that? That is exactly the hours anybody will be awake to do anything. They make it sound as if you can just set your alarm for 2am so you can wake up and watch some TV.
They apply these fair use policies during exactly the hours people actually need access to data. What’s the point of paying for it then? Or having it all? It’s not like you’d be awake when speeds are normal.
It’s now 12am and my download and streaming speed is poor. I experienced the same thing with Giffgaff, to the point you couldn’t even use your browser or listening to the Internet Radio. Three is just going to get worse and worse. If I were you, I wouldn’t join them. You’ll get into an endless loop of frustration and find yourself talking on the phone to people who’ll make your life so difficult that you’ll feel physically sick.
I’m now looking for another mobile company – I can’t deal with this poor service again.
- Location
-
- Location
- Ingleton
- Reviewing
- Three Mobile
- Date
- 2016-04-15
- Comments
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I can honestly say I have never received worst customer service in my life! Have had problems with coverage ever since I've joined and have tried to resolve this. Like others I have been told to take a drive and see if my phone works elsewhere. Have contacted 3 customer service team on various occasions and have found them to be rude, obtrusive and generally unpleasant. I would not recommend 3 Mobile to my worst enemy.
- Location
-
- Location
- Wiltshire
- Reviewing
- Three Mobile
- Date
- 2016-04-07
- Comments
-
This company has gone from one I used to recommend to people to one I now say to stay far away from. This isn't going to be pretty so lets list all my complaints.
1. Customer services - horrendous & you'll have a hard job understanding what they're saying! If you have any issues, they are completely clueless and insist on reading from a scripted set of questions. 1* rating is too good for them - it should be ZERO.
2. Pricing - they've gone from one of the best (& cheapest) to one of the most expensive. and this cop out CR*p with discounts by direct debit?? Utter rubbish & Tosh. Where they've picked up this practice from, God only knows! Also guaranteed price RISE every year??? Seriously, read their t&c and you'll see..
Also, their contract range is poor & expensive compare to other providers. Serious lack of flexibility to tailor one to your specific needs, so if you end up on the wrong one, they wont allow you to go to a cheaper one, it's always a more expensive option.
And that means you're stuck paying silly prices for up to 2 years!
3. Coverage - zero 4g coverage. 2/3g coverage has gone from good to patchy & pretty much non existent indoors! Tried the phone on different networks and they're all fine so it's a 3 issue.
And 4g?? They paid billions to use the airwaves yet most people don't get it! All the customers get are bigger bills!
4. Product range - Again, compared to others, POOR and expensive - especially on the lower range products. And their tablet selection? If you love apple, you're laughing.. otherwise, atrocious.
Very expensive & all price plans are pitiful.
I'm sorry, but after being with them for many years, I won't be once my current contract ends.
I can't think of any good points anymore for a company which used to be so great...
I would seriously think twice before opting to use them.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2016-04-06
- Comments
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If you are purchasing an Apple iPad do not use a 3 sim for broadband. The iMessage does not interact with it so you cannot access the 3 App to top up or change your contract. The call centre I believe situated in India was unhelpful and were not conversant with the interoperability of Apple and 3.
If changing tariffs minimum time to wait is 48 hrs for upgrade which if you are short on data you cannot add whilst you wait.
If you use it for business then that's a nightmare.
Customer Service cannot help you with the above problem as they cannot add or change data.
So beware Cheap but cheap brings its on problems.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2016-04-06
- Comments
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I am so disappointed in three and it's only been 1 day. I tried to upgrade my husband's account to change the plan and pay for a new phone as well.
They said it was impossible and I had to start a new contract for 41.00 for 2 years to get the phone I wanted for my husband. Samsung Galaxy S7 Edge for his bday. They did a credit check and approved a 2 year contract with 14 days cooling off period.
The signal service has been so poor that I called to complain and was told to upgrade to a 4G phone and plan for free, and I could cancel the other contract.
They said they had to run another credit check. I complained that they only did one 12 hours ago but they insisted they had to do it again.
Yesterday was glowing I was told and today I did not meet criteria. No leisure vessel in my driveway since last night so very upset.
Yesterday I was told there was a popup saying my cretit was exception and they offered me a free tablet with a data contract for 9.00 a month.
Today, after 3 hours on the phone and 4 people I feel angry, screwed and bitter.
They have damaged my credit for no reason and lied to me about my options.
Literally we have 2 bars by the south facing window and 0 in any other room.
- Location
-
- Location
- Lancashire
- Reviewing
- Three Mobile
- Date
- 2016-02-21
- Comments
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3 Mobile have what must be the worst customer service going. When you eventually get through it is very difficult to understand their foreign customer service, they don't acknowledge problems and don't resolve long standing technical issues. We have 3 phones on SIM only Top-Up basis. Initially package prices were very good, but they increase without notice. Also Top-Up is fraught with technical problems whichever way you do it and once you add funds it is frustrating try to buy the correct Add-On package. Lastly why are they unable to generate an historic summary of account transaction and usage? To cap it all recently we have experienced problems with the voice service coverage, internet service still appears OK. In short we will be moving to another provider.
- Location
-
- Location
- crowthorne
- Reviewing
- Three Mobile
- Date
- 2016-01-30
- Location
-
- Location
- Essex
- Reviewing
- Three Mobile
- Date
- 2016-01-16
- Comments
-
Would not recommend! Bought a 1 month dongle plan for £19.99 and the bill came to £25 when i used about 2gb max. I then couldnt access my My3 account to pay the bill because it was blocked - because i wasnt aware of the bill - so i had to call customer services many times to try to work out how to access my account. I ended up paying the £25 bill over the phone but then still couldnt access my account to top up as the sim is for a dongle so cant receive texts which the password would have been sent to. When trying to contact them to change the password they were no help at all and i still havent been able to access my account after trying for a week. I am now on EE which i highly recommend!
- Location
-
- Location
- Sussex
- Reviewing
- Three Mobile
- Date
- 2016-01-13
- Comments
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Have been recently burgled and trying to sort things out. 3 proved to be unsympathetic, unhelpful, aggressive and uncooperative. Bombarding me with calls (up to 7 calls in 24 hours) . Foreign operators who cannot understand or care less about our plight. Awful service. Just adds more unhappiness to our distraught situation. Does anyone English work for this company and give a dam??
- Location
-
- Location
- Manchester
- Reviewing
- Three Mobile
- Date
- 2015-12-22
- Comments
-
Worst provider ever. I hardly go a two month period without the system running slow or not being able to connect at all.
The customer service is about a useful as a chocolate fire tea cup. Every time I got in touch with them, I got someone in another country who didn't understand what I was trying to say, and i usually didn't understand them.
On more than one occasion I was told to take my laptop and drive to somewhere where i could get a better signal. They did not even try to resolve my issues. Ive been with them for three years because they where all that I could afford at the time.
My contract runs out soon and I will not be renewing it with them. as i can now afford a better service.
Would not recommend three to anyone.
- Location
-
- Location
- Manchester
- Reviewing
- Three Mobile
- Date
- 2015-12-14
- Comments
-
Oh my the worst company ever. I bought a mobile dongle service to be used abroad in specific countries. It worked from Manchester to London but not beyond. I struggled switching it on and off trying to get it to work whilst abroad with no joy. On return to UK I cancelled the contract - with unbelievable difficulty. Then when final bill arrived they charged me £35 for using the internet. I couldn't understand it and still don't. I argued for several days but they insisted regardless of whether I used it or not I obviously had it on and needed to pay. I still can't get over it. Then to top things up. I sent my sons phone in for repair. The repair service removed the sim card and couldn't work out what they did with it. I ordered a new sim from three and had to pay £5.11. I nearly collapsed other providers replace them for free. There must be a 20K% markup on that bit of plastic. Would never recommend three to anyone. I would give zero stars if it was possible. Telephone customer service an absolute shambles (if you can get through).
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2015-12-10
- Comments
-
Three mobile simple doesn't work in the City of London or in buildings. They can show you 4G sign from time to time but you won't be able to open a website or to check your email for less then 2-3 minutes. The speed and coverage is the worst I've seen ever.
To be honest broadband works a bit better in the country, outside London. But never you will get anything even close to 4G seed.
The prices are quite competitive and free roaming is the best advantage.
There must have the worst network in the UK.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2015-12-04
- Location
-
- Location
- East Sussex
- Reviewing
- Three Mobile
- Date
- 2015-11-19
- Comments
-
I have been a Three Mobile customer for quite a few years now. I have managed to develop 5 websites on a Three Mobile dongle so I can't really complain about the usage, but I will say that the Customer Support is certainly challenging.
We have had an issue with the dongle recently so we needed to get in touch with Three. We went to their support page many times and left messages as suggested, but we never heard from them. It may seem a bit strange, but the customer support on Twitter is excellent. Unfortunately it is limited, because they then transfer you to the Three support page where nobody gets in touch. However, if you call customer support they will try hard to sell you another contract. Be careful. A few years ago, I agreed to a 12 month contract and they put me on a 24 month contract. As I was a loyal customer at the time, I accepted it because I fixed the problem I had then myself. Unfortunately, customer service recently has been shocking.
We try not to call customer service if we can help it because we are unable to understand the people on the other end of the phone.
Many years ago, I did ask to speak to a Manager or Managing Director, who was very kind and was very helpful, but to be honest it should never get to that stage in the first place!
As I use the internet alot, for business, I am now looking for another service provider with excellent support. I doubt I will find anyone who can match the deal I have which was made with the Managing Director, but I guess customer service has now become my top priority.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2015-11-07
- Comments
-
the worst customer service in the world. I could right a book on that. 92 min and 3 calls for something that could have been resolved in 3 min. This is just one of the examples. Thanks.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2015-10-20
- Comments
-
Company you can recommend to your worst enemy - three mobile customer service is just awful. I was calling 6x about particular problem before they fixed it.
Other thing Three mobile data signal is very poor. Customer service says you need to contact department about, they will check why signal is bad and will try to sort it out. When connected that department has excuse - your phone is faulty (in our case 7 phones have the same problem with signal). We have situation when 9 people are sitting in one room (iphone 4s, iphone 6, samsung s4, s5, s5, s6, note2 on three mobile; iphone 4 and samsung s5 on other networks). Three mobile's signal is coming and going on all phones - one minute it is here, then dissappears, then again appears, it is jumping between H, H+ and 4G, and it shows full bars, but you can't connect. On all phones the same. Absolutely helpless. Other networks permanently have signal. We are located in London. Here is NO CHANCES to get any help from three mobile customer service. But three mobile will charge you for nonexistent signal properly, 'because you signed contract with us'. For them it is one side contract, they are not obligate to provide service you were expecting when chose to get their simcard. And after that they are shameless enough to try sell you a new contract. Just try to avoid this company!
- Location
-
- Location
- England
- Reviewing
- Three Mobile
- Date
- 2015-08-20
- Comments
-
Three are the most difficult company to deal with. I ordered a broadband device to take away on holiday with me over the phone. I was assured it would be delivered before I went on holiday. As it did not turn up by this date I rushed to a Three store to pick up a new device and in turn take out a new contract. I tried to cancel the contract and was told they would log the call but I couldn't cancel until I received the device or if I refused the device. On my return from holiday the device had been stuffed in my letter box - I did not even get the chance to refuse the device. I then called customer services and after hours and hours of conversation over 5 days they still refused to let me return the device. i went back to the store I bought the 2nd device from and they tried reasoning with Three on my behalf however the call centre still refused to accept the device back. After numerous more calls eventually and emails eventually Three said I could send the device back. I sent the device back and am now being chased for an outstanding balance on my account, even though I set up a direct debit?? I am now suffering with panic attacks as I honestly don't know what to do.
- Location
-
- Location
- london
- Reviewing
- Three Mobile
- Date
- 2015-08-17
- Comments
-
network coverage is dreadful and they would not give PAC in the end of my contract but instead like parrots try selling me their network for 1,5 hour. I ve been on 2 year contract, dont you think i made up my mind about your network?!
- Location
-
- Location
- Studley, Warwickshire
- Reviewing
- Three Mobile
- Date
- 2015-08-12
- Comments
-
Broadband postcode says 3G inside out but get 3G only if I hang out the back bedroom, say 4G available, but cannot connect nor detect any 4G signal even with a high gain directional antenna outside.
- Location
-
- Location
- Leeds
- Reviewing
- Three Mobile
- Date
- 2015-08-11
- Comments
-
Three signal coverage map shows very good 4G indoor & outdoor coverage at my post code. But in reality, indoor coverage is too bad. 1 bar maximum and no Signals as well. Have reported to three so many times but nothing came out. Won't buy it again!!! 1 star service.
- Location
-
- Location
- United States
- Reviewing
- Three Mobile
- Date
- 2015-08-10
- Comments
-
I studied abroad in the UK for a year and found Three to be the cheapest phone company with the best and most reliable service. I would highly recommend their monthly all you can eat data plan, especially if you plan on traveling, because the nearly unlimited data usage allows you to tether, create hotspots, (a pleasant surprise), as well as message and call your friends through Facebook messenger, which I thought were all well worth the cost of 18 pounds per month. That being said, I did run into a few issues with being charged for data I didn't use and calls while abroad that were incorrectly charged. However, customer service was able to solve both issues and reaccredit my account (though it took a bit of digging). While I had to ask for a manager in both instances, the management level of their customer service team was both professional and helpful and I wish I had requested to talk to them earlier, as the representatives that answered both of my calls, while pleasant, didn't have much power.
The only major issue I had with Three as a company was their international payment plan. It took me over 1 month to figure out how I was supposed to pay my 18 pound bill after I had terminated both my UK bank account and address because once you close your account with them, you aren't able to access your My3 account (a technical mistake they should fix). The system is very out of date and they only accept transfer payments from your bank which, if you live in the US, is an additional $45-$50. For an 18 pound payment, that wasn't worth the cost at all. After quite a few transfers and being on the phone for over an hour, I talked to a customer service manager and the issue was resolved. The way upper management handled my dilemma was to my satisfaction and the reason I'm giving the company 4 stars. However, if you are planning on moving out of the UK or are studying abroad, make sure you end your contract a month in advance. In my case, I needed my data for the last month but if I had to do it again, I would probably opt for a prepaid sim card from Virgin and end my contract early. Until they update their system, paying from abroad is a pain.
- Location
-
- Location
- Lincoln
- Reviewing
- Three Mobile
- Date
- 2015-08-08
- Comments
-
Worst service I have ever had from Lincoln 3 mobile shop, after having upgraded mobile I found when I got home that they had supplied wrong sim card , old sim had by this time been de-activated. I rang the shop, the person answering phone actually laughed at me and said staff had given me wrong sim , said there was nothing they could do . I rang 3 customer support who said they could send me a sim in two days aand could not reactivate my old sim. I am a single dad and need my phone and also need it for work. In the end I had to do a 40 mile round trip to the Lincoln store to get sim replaced where the staff thought it was funny. I have been a customer of 3 for many years , I would never recommend 3 again and would advise all to avoid Lincoln branch
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2015-07-03
- Comments
-
Got a contract with mobile broadcast on ipad2 since last year, bundled with 15gb mobile data. Very bad reception at home, no working solution (wifi signal, mobile home signal box) all rubbish. I wanted a lower tariff as i am UNABLE to use the mobile data anyway but they could not give me the option. I am still bound to pay the contracted price even if i am dissatisfied with the service. I have faithfully endured one year paying for the device and mobile data which i dont use and to my horror i still need to pay for another year! Customer service misinformed me that i can make changes to my tariff a year after which i thought i will have done today but no. That will cost me early contract adjustment fee of 250£ and if i decide to cancel the service? 250£ all the effin same. The most frustrating customer service encounter of my life.
- Location
-
- Location
- East Sussex
- Reviewing
- Three Mobile
- Date
- 2015-06-23
- Comments
-
Misinformed in Three shop when signing a two year dual service 'watertight' contract. Hours of phone calls to customer service because they do not respond to my complaints on their website. After contacting OFCOM, I have asked them to put things in writing, but they don't. They just ring, which makes it difficult to get the necessary documentation to justify a 'letter of deadlock'. Poor to non-existent mobile WiFi coverage. They advertise free 4G - but don;t have 4G cover in areas where most other providers do.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.