Three Mobile Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Three Mobile.

Recent Customer Ratings for Three

  • Satisfaction
    2.9 stars
  • Customer Service
    2.9 stars
  • Speed
    2.7 stars
  • Reliability
    2.6 stars

Based on 797 customer ratings since 2019-07-04 (Show all time ratings)

Visit Three Mobile   Read our Three buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

234 Customer Reviews for Three Mobile

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Reviewer Location Reviewing Date Ratings
Without doubt this is the worst broadband service I have ever used. I have a 2 year contract for HomeFi with a Huawei B535 Router and after 2 months of suffering dropped connection, slow speeds and unable to connect to internet I gave up and bought a Virgin package again. If you are thinking of taking a HomeFi contract Do Not Do It. You will not be happy with the service. The customer service is appalling, unknowledgeable, unhelpful and could not care less about the customer. I live in a 4G high signal strenth area with 5 bars on the router signal connection. When it works correctly it does so at 15-20 Mbps, the trouble is it only works correctly for minutes at a time then drops the connection, fails to reconnect and then when it does reconnect it runs at 15-20 Kbps, the speed of a tortoise. Restarting the router makes no difference. Netflix spends all its time buffering after the initial connection and is unwatchable so their Go Binge promise for Netflix is a lie. Bottom line is that I have thrown away over £500 on a 2 year contract that is absolutely useless for the purpose. Please learn from my mistake. Do Not Use Three.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wishaw Three Mobile  
what a waste of money Huawei A1cube cant watch a decent film or football draging speach advertisments still on when films on what the hell is going on
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
walsall Three Mobile  
Broadband speed is very slow and inconsistent.
Customer Service have no I sea how to deal with customers.
Would I recommend Three. HELL NO.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield Three Mobile  
Finally cut ties with Sky after many painful expensive years. Loved the idea of broadband w/o a landline. Never used it otherwise. Really impressed for the first 3mths on 3's pay monthly home broadband deal, just to try it out. Easy setup and great fast reliable streaming at the beginning. Rarely dropped a stream for three months. So we decided to take on a 12mth contract. Another precaution because we didn't want to get 'trapped' in any more long life-sucking contracts. Of course customer service pushed real hard for us to go for a 24mth contract instead. But I stood firm and said "No thanks!". So we stuck with the 12mth one. Well since the contract started, streaming speeds have slowed and become very inconsistent. We counted the stream drop during TV programs at least 10x during one day. That was on every device used at that time with our Huawei 4G Router 3 Pro, supposedly able to handle up to 65 devices at once. We sometimes use up to 4 at the same time. That's it. We even moved the router around and saw some improvement but only for a short while. I have a mobile with 3 and it's signal and stream are much more reliable. Why is that?? I don't hold much hope out for any vast improvement in the coming months and 3's customer service has proved to be frustrating and unhelpful. I wish somehow we could get out of it. Highly unlikely I know. But on the bright side at least it's not for 24mths. We definitely will chose someone else when this nightmare ends. I highly do NOT recommend 3 for home broadband to anybody. There are far more reliable ones out there.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
River Three Mobile  
I got mobile broadband to save money in comparison to fixed line. Speeds were OK at first, but for the past year I've been getting mostly less than 2Mb and often less than 1Mb, with pages taking ages to load, and that's in the middle of a large city. I often have to use my phone to get online. Tried once or twice to contact Three, but the script is always the same, have you tried this, that...Yes I have, I'm an intelligent person and know how to troubleshoot connection speeds. I've now given up and got fibre broadband, which is not much more than Three are charging me. I'm still in contract but I don't care, I just want out. Think carefully before you go for mobile broadband for your main home connection, other much faster connections are now not much more expensive.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Brighton Three Mobile  
Rubbish. No warning before they cut you of even throu iv paid there bill and they wanted extra payment. Tried sorting out and they just cut you of
Norwich Three Mobile  
Rubbish service, some days it's 15mbps, some days 20mbps but to many days its 1mbps. Its not good enough and now they are trying to sell me 5g when the 4g hasn't worked consistently. I wonder if they are slowing down the 4g network to encourage people over to the 5g network?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Three Mobile  
Utterly useless. Only positive is free Netflix streaming-if you are lucky enough to have a good signal. Would never recommend three.
London Three Mobile  
Got the mobile broadband for a 12months contract. It's been poor for the last 6 months and when I finally decided to cancel they managed to talk me into it again promising a new device type after a dozen hours wasted on customer service. They sent me the same device with service beeing as poor as before. The mocking they handled my situation is incredible, all they've done is to waste my time again and again. Just now I told the guy in the live chat I just want to cancel and not waste any of my time, he asked to speak on the phone, told him I can't and I gave permission for somebody else to finish the process. They called the other person just to waste another 5 minutes with details verification and conclude that nothing can be done without the main person on the contract on the phone. I have never heard of anything similar before, Customer Service seems like a bunch of incompetents running a scam from their basement. Insane mocking and disrespect to me as a customer. Of course, I'll have to pay the full contract anyway,no matter how bad the service was for the usage period. They don't even have a capable technical team, when they called to troubleshoot my device they asked 0 tehnical questions just basic, irelevant settings matters. Insane that this company is running a bussiness in UK. Never felt more disrespected on my own dime. Don't get the service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Salford Three Mobile  
Got this mid Jan 2029 as land broad band very poor ,so far im getting 18 -25 most of the time which after .2 - 10 on wire system im please but it is early days.Very easy to set up.
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Southampton Three Mobile  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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