Three Mobile Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Three Mobile.

Recent Customer Ratings for Three

  • Satisfaction
    3.2 stars
  • Customer Service
    3.3 stars
  • Speed
    3 stars
  • Reliability
    3 stars

Based on 536 customer ratings since 2018-11-20 (Show all time ratings)

Visit Three Mobile   Read our Three buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

169 Customer Reviews for Three Mobile

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Reviewer Location Reviewing Date Ratings
Awful service internets slow, customer service is poor and they hike up prices haha. Im swapping back to one of the other networks. Stay away all you can eat slow data
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cambridge Three Mobile  
Very bad experience with Three Mobile. They make you buy a second SIM with a plan, when you buy a phone with them, so you end up paying your device, your normal package plan + another Plan for a SIM. Basically, it's their policy, so prepare yourself to pay! After two years paying my number and another SIM with a basic tariff, that I have never used, they make me cancel this other SIM plan (after the contract expired after these two years) and make me pay another £30 pounds, only to close this SIM, which, of course, I never used.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Three Mobile  
I went into the Three shop in Highcross, Leicester, with queries and problems that I had with my new phone. The two staff who helped me were outstanding; with so much knowledge and such a wish to help. They sorted everything, and it wasn't a quick fix, taking 2 minutes, but they had patience. So, thank you to Three. I would not hesitate to use them again.
  • Satisfaction
    5 stars
Leicester Three Mobile  
It took 20 minutes on the phone with customer service, that as the phone provider, they are the only ones who can give me an “unlock code”. Phones issued after 2014 don’t need one, but my phone was issued 2012. Why wasn’t that the first question they ask? Instead I have to argue for 20 minutes that I do need an unlock code, even the phone screen is asking for a lock code. The people at the call centre in India, talk over you and do not let you finish your sentences. ABSOLUTE NIGHTMARE TO DEAL WITH
  • Satisfaction
    1 star
  • Customer Service
    1 star
United Kingdom Three Mobile  
The worse company I have ever come across. All what they care about is your money. No consideration for customers. The automated system is been set in a way that if you want to cancel the service you would not get through.
I have been paying for 16 months for service I have not used and they admit that and there is no willingness out of good gesture for repaying my money back or even part of it.
I strongly advice everyone not to take any contract with three is just a ripoff, disgusting awful company.
I would just give ZERO, ZERO for all the ratings. And a copy of this letter with the details of my experience with three is been passed on to watch dog and trading standard agency.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newcastle upon tyne Three Mobile  
I have been with Three for over a year now and have been very happy with them. I was previously with O2 and my bills varied from month to month - lots of small charges for things. But since moving to Three my bill each month has been exactly as promised.

The transfer was smooth and any support issues I have raised have been dealt with efficiently. And network coverage seems pretty good to me too. So, all in all I would recommend Three.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    4 stars
Glasgow Three Mobile  
I took out a contract, received a confirmation email stating my delivery date (today) taken a day off work, waited in all day, called Three to see what was happening just to be told that they had cancelled my application. No email, text or phone call to tell me this was happening and there is no way of me finding out exactly why. They just said it's must likely that I had put an incorrect detail on the application. Why they couldn't have just contacted me to ask for that detail I don't know. They managed to take my upfront payment out of my bank account but couldn't manage to email me to say my application had been cancelled! Not happy at all. I've never been with three before and after today and reading some of the other reviews, it looks like I've had a lucky escape!
Wolverhampton Three Mobile  
Be warned Three Mobile are allowing third party companies to commit fraud in my eyes and this is why. Three mobile suddenly took out an extra £27.52 out of my account on my bill, I was soon on the phone to see what is going on. They say that another company called Tap2Bill has charged me through my mobile for a service that I have taken out, I know nothing about this at all and told them that this is wrong and obviously fraudulent. They answer telling me that I need to cancel this subscription that I know nothing about and continue after several calls to say this. They tried on one point to do a conference call with this company and was not successful as the phone kept going dead, after a lot of angry words and calls they refunded me this amount but say they should not do this. I ended my two phones with them and now they are saying I owe more charges from this imaginary subscription hence why I am going to advertise this as much as possible because everyone needs to know that this can happen to anyone and if you look online there is hundreds of people having the same problems and getting charged for it and not getting their money back. We as customers are not told from the start about any third party companies that can charge us via our Three mobile. Also be aware that the regulators are aware of these problems yet do not seem to do anything and just say it is between our self and Three. I have now joined BT who on email have stated there will be no extra charges as they do not allow this to happen and have capped all phones to zero so we get no surprise charges (Well done to BT) Be aware people and will update on further communications with Three mobile, a company that in our eyes allows third party companies to defraud their customers and just do not seem to care. Please look out for lots of other reviews and publications and pass on to friends and family of how they do business and how they can do the same to anybody.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Essex Three Mobile  
Bad connection, bad customer service, 4g speed was as slow as a dial-up connection. difficult to cancel even after contact ends.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Three Mobile  
I don't get any service from three since I don't have any signal on my phone. Can't make any calls, can't text, can't use data either. Just have red no signal thing all the time. Have now idea what I am paying for! Tried to go to a local three store- useless. Report network issues almost daily- never heard anything back from them! Not sure how they legally exist for taking money and not providing any services. What a scheme! Three Sucks!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Essex Three Mobile  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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