379 Customer Reviews over 38 pages
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- Location
- Dorset
- Reviewing
- Three Mobile
- Date
- 2023-03-01
- Comments
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Absolutely s**t wifi, haven't used it for almost a year with it being unusable
Phoned up to get it resolved and or money back to which he credited money back on the account.....great news right? Wrong! to then which he said it was bloody £5
Customer service is an absolutely joke, stay the hell away from Three otherwise you will be massively dissapointed
F*****g shambles
- Location
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- Location
- near bristol
- Reviewing
- Three Mobile
- Date
- 2023-02-27
- Comments
-
Back in Oct '22 we ordered a 4G router (ZTE MF286D). Very impressive speeds. After a week we sent it back as we were in contact with Shell Broadband until May. We weren't charged anything, even for the data we'd used. May '23 we dumped our landline and got the same router on a 24 month contract. Speeds are around 100Mbs down, 5-20Mbs up. I've seen 150Mbps at best. We had part of one day sub-10Mbps and their status checker said they were working on our mast.
Our son moved house and I suggested he get a Three router until BT installed his broadband, then send it back wthin 30 days. The sent a 5G router which falls back to 4G in their village. BT messed him around so he kept it. He's in a "not great" 4G area but still gets 40-70Mbps - easily enough for two people WFH and a toddler watching youtube.
Sooo... get one on the 30 day moneyback guarantee. Trial it. Expect slightly slower speeds when everyone is home.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2023-02-17
- Comments
-
I purchased the 5g hub at £20 per month so I could cancel if it wasn't strong enough for my property. In fact its £24 per month and I had to try to cancel twice. I was then charged another 2 months on top even though it hasn't been in use. 3 then sent the debt straight to a collection agency who are hounding me. I'm autistic and regardless its poor quality, inaccurately advertised, cust service is rubbish and has left me much more out of pocket than I should be. Disgusting behaviour.
- Location
-
- Location
- Edinburgh
- Reviewing
- Three Mobile
- Date
- 2023-02-09
- Comments
-
Not had experience of customer service yet but the 5G broadband is faster than full fibre here. Fastest speed I've had was at my parents' place 1020Mb down and 108Mb up. can't grumble with that for £20 a month
- Location
-
- Location
- leeds
- Reviewing
- Three Mobile
- Date
- 2023-02-04
- Comments
-
<2mb/s download a lot of the time and <1mb upload. Capping my downloads at around 90kb/s absolutely unusable.
- Location
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- Location
- Chippenham
- Reviewing
- Three Mobile
- Date
- 2023-01-26
- Comments
-
Always been a little slow. However now appalling. Speeds if working around 1.5. Virgin on 3 g grinning 5 plus. Complained to 3 shop 3 times over last 6 months. No action taken. Complained December told problem at mast. Promised to be sorted out end February.
- Location
-
- Location
- Buckhurst Hill
- Reviewing
- Three Mobile
- Date
- 2023-01-25
- Comments
-
Three offer a static IP address to their business broadband customers in Ireland but not in England. They can't explain why, so it appears to be a poor business and customer service decision, as there are a number of businesses for which this is a basic requirement.
- Location
-
- Location
- Manchester
- Reviewing
- Three Mobile
- Date
- 2023-01-16
- Comments
-
At 1st signal was up and down. Put very good now. As though a miracle has happened.
- Location
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- Location
- Alness
- Reviewing
- Three Mobile
- Date
- 2023-01-14
- Comments
-
Received my three 5g router. Firstly there was no sim card in the package. I was told to get one from my local three mobile store, that was 30 miles away. So wasted 2 hours and £20 of fuel to go get that. set it up and couldn't get a signal. Finally found a spot in house where it Received a signal. Did a speed test and was getting between 0.5mbs to 5mbs ish and less than 1mbs upload. Contacted customer services to basically be told It should be fine and to try everything I already did. I was then told might need an antenna but three won't recommend one let alone supply one. Then was told to just cancel my contract. Customer service although they was polite, clearly didn't care. I then had to waste another hour of my time just to be able to cancel it. Now I'm going to have to waste more time and money going to the post office just to return the router. DO NOT RECOMMEND AND DEFINITELY WILL NEVER USE THREE FOR ANYTHING AGAIN.
- Location
-
- Location
- Ramsgate, Kent
- Reviewing
- Three Mobile
- Date
- 2023-01-08
- Comments
-
Nonsense speeds with 5g router. Its giving me a speed of 2-20mbps variable. Totally unreliable. My ee mobile gives me speeds of 30-50mbps on 4g signal. Just bought it today and i live on the 4th floor with no high rise building near by still terrible reception.
- Location
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