Three Mobile Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Three Mobile.

Recent Customer Ratings for Three

  • Satisfaction
    2.6 stars
  • Customer Service
    2.6 stars
  • Speed
    2.4 stars
  • Reliability
    2.4 stars

Based on 740 customer ratings since 2020-05-12 (Show all time ratings)

Visit Three Mobile   Read our Three buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

294 Customer Reviews over 30 pages

  • Reviewer
    Location
    Abingdon
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have spent four months trying to get out of a one year MIFI contract (that finished in July) for a device I lost in the spring. I have spent hours and hours, just to be fobbed off. Just awful service. AVOID!!!!!
  • Reviewer
    Location
    hackney
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      3 stars
    Comments
    I know a lot of people are down on 3, but it really has felt like they were putting in some serious infrastructure round here. I'm in an 'outside' reception area, on the fringe of coverage, so I got an external aerial for my 5G hub. It was pretty good at the beginning (4 months ago), averaging 200Mbps, but it broke every couple of weeks. Now things are better: seems steady, and am routinely getting 500Mbps at my computer. That's 4 times faster than most fibre. And it doesn't go slower in the evenings. Am quite impressed: for 29 quid a month it's impressive. I hope it stays like this! Well done three...
  • Reviewer
    Location
    London SE5
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    These guys have been quietly taking money from my account for a service which they cannot actually provide. I had this router from when it was Relish. I thought that it was cancelled but I was wrong. Now when I tried to reconnect last week I was eventually told that there was no 4G available in my area. Then they tried to sign me up to 5G and wanted my card details etc. I checked on their site and found that there is no 4G or 5G mast in my location and would I like to be contacted when it eventually comes around! I have cancelled the direct debit myself and immediately go an email saying that I had not replied to previous emails about the Direct Debit cancellation?? These guys are liars and thieves.They even have the front to complain when you stop them from stealing your money!!!!
  • Reviewer
    Location
    Mid wales
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Don’t have anything to do with them, we have tried to be loyal and been with them for 15+ years over the last 7 months signal at our home has dropped and that now say we are in a black spot and suggest we leave
  • Reviewer
    Location
    Doncatser
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Waste of money at best we are running 1.77 mbps download speed. Rang to complain after 1 month of start of contract when the cancellation period was over as that's when it went garbage. Been calling at least once a month so for nearly 18 month and they only have records for last 4 month said I have never complained before. Then to be told the coverage in my area is very poor but in the shop when we took the contract out they stated it runs near on perfect. Absolute ******** will not renew, robbing tears.
  • Reviewer
    Location
    Southampton
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worked fine in the beginning (first month - February 2020) after which they started upgrading the network, this meaning 2 days a week the network would be down completely and when was working I had 2-3 mb speed. November 2020 network is up and running properly upgraded to 5G with speeds than can reach sometimes 5 mb. 2 more months and I will close all 3 contracts with 3.
  • Reviewer
    Location
    Reading
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Oh dear, I have the same tale of woe that everyone else is posting. When I first switched to three mobile broadband last year it was good enough - getting ~7mbps. But now the service has dropped to the point that web pages won’t load and the servers can’t be contacted. Right now I have 0.4 mbps. A lot of the day it is totally non-functioning. But I have full signal strength. So clearly it is a throttling issue that 3 are doing. They have oversold their capacity until no one gets any. I have tried complaining but it is a futile waste of many hours and nothing is resolved. Why is it so difficult to complain to them? - and why don’t they take the complaints seriously? I have many neighbours who are in the same situation – all wishing they were not with 3 – so it is not just my equipment. Earlier this year I complained and they reset something on the network, and suddenly service was resumed. (removed the throttling?). But it had all dwindled to nothing. Full signal strength and no delivery sums them up. And they don't want to know.
  • Reviewer
    Location
    london
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute garbage, how is this effin service still alive I have no idea. Abysmal internet connection, goes out at a smallest weather change. Don't bother trying this provider, you'll rip out all your hair.
  • Reviewer
    Location
    Norwich
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst Internet service ever!!!!!! Everything everyone else says on here is absolutely true. The only positive thing I can say is some times, weekdays, upto 18:00 I can watch Netflix for a few hours, bbc, itv 4od buffer all the time and My5 don't even bother. After 18:00 and weekends it stops all the time, have to keep resetting it. I have been without any service for hours at a time. Like now for instance. Customer service lie, in fact fight back!! I would bet staff at Three don't have or use it. I have 3 phone, now just sim contract after years of huge bills, I use it as a hot spot, in the same home as my broadband and get a better service (tho that also buffers like crazy) DON'T BOTHER WITH 3 BROADBAND, PLEASE BELIEVE THESE REVIEWS
  • Reviewer
    Location
    Scotland
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Non stop loss of service. Dreadful customer dervice

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.