Three Mobile Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Three Mobile.

Recent Customer Ratings for Three

  • Satisfaction
    3.2 stars
  • Customer Service
    3.3 stars
  • Speed
    3 stars
  • Reliability
    3.1 stars

Based on 338 customer ratings since 2018-04-24 (Show all time ratings)

Visit Three Mobile   Read our Three buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

140 Customer Reviews for Three Mobile

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Reviewer Location Reviewing Date Ratings
Excellent service! I purchased the mobile broadband device online to use whilst Virgin were down due to roadworks. It arrived the following day with too many bits of paperwork but I got it activated within a couple of hours. Every advisor I spoke to was very courteous and helpful. It was a pleasure to do business with 3 !!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    5 stars
Welwyn Garden City Three Mobile  
1.5 years ago I signed a contract for monthly payments sim only. Unfortunately, the network signal is weak and disappears without a reason, so I decided to break the contract. It was a subscription of 12 pounds a month. 2 bills before deciding came for the amount of 27 and 29 pounds. After the break the contract I got a bill for 62 pounds, with no connection was doing that were on the bill, and some of them were double-counted. Every second voicemail was counted as a minute. I do not recommend, and he never would use the services of this thieving company. I advise everyone to be careful.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Three Mobile  
I have never experienced worse customer service than with Three UK. I paid for internet, and they couldn't help me get it working. They kept telling me they'd send me the details I needed via text, and they'd never come through. I spoke with over 5 different people and all of them were unhelpful and borderline rude. Now I asked for a refund, and they said they can't do a refund, but they'd be happy to issue a credit to my account. They said their system can't process refunds (which is clearly a lie). I am just so frustrated - and am out the money I paid for a month, which is very frustrating since I didn't even use the service! Switching cell services for sure.
  • Satisfaction
    1 star
  • Customer Service
    1 star
London Three Mobile  
My God where do I start?
How and why I ever got involved with this tin pot company I will never know. After having two contract phones with these jokers then trying to leave because the network coverage was so crap everywhere we went in the UK, the experience was so stressful and upsetting. They just wont let you leave! Endless arguments with the people they employ from the indian sub continent, many of whom you cannot understand, raises your blood pressure to dangerous levels!
I also foolishly took a broadband contract out too, only to find that the only thing they are very efficient in doing is taking your money each month, but they fail to appreciate that it SHOULD be for a reliable service level. Again wherever we went in the UK, there was no service. On the odd occasion we did receive a signal the download speed was crap!!
Sending emails, letters etc just don't work either. They just deny ever receiving anything even though its via their website! They just insist on you phoning them so you can spend hours on the phone arguing with countless individuals and getting nowhere. I STRONGLY ADVISE YOU TO KEEP AWAY FROM THIS COMPANY!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Swindon Three Mobile  
I'm with three network for the last 7 years, and got 3 contracts with them. I had a technical issue with my HTC One x recently and when contacted Three, without explaining things they transferred the call to HTC, saying the manufacturers handle the repairs. It was not the case in the past.
Anyhow phone was collected on 7th of October and they said it would be returned in 5 days.
Even after one week I didn't receive my handset. Spoke to Three/HTC without any luck. Sent 2 emails and a letter to Three but still they could not solve the problem. They didn't bother to provide me with a loan phone even.
Three wanted me to request for a compensation from HTC. But i didn't sign up with any manufacturer to ask for a compensation or deal with them. It's Three who should coordinate with them to make sure that they provide with the service that they promise.
The phone was finally delivered on 31st of October, that's after 24 days.
Well, what sort of a service is that.
On top of that I received a letter from their Director of Customer Services to say that I should take this issue up with Ombudsman Services since they couldn't resolve my issue.
I was with Vodafone, and thereafter with T-mobile before joining Three. The only reason for the switch over was Three was much cheaper, but now I realize that's a big mistake.
Although they're cheap, their Customer Service is really horrendous, and their network coverage is also very poor even in London.
I would never recommend any one to join Three, and also I have 7 more contacts among my family members with Three, and would make sure they switch to another network when their contacts are up for renewals.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Uxbridge Three Mobile  
Horrendous service! these people are so crap. they never wanted to cancel my contract and now they charge me freaking 15 pounds for unlocking!!!!!!!!!!! that is not included in the cancellation charges that incurrred.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Three Mobile  
Cancelling a contract takes at least 3 phone calls speaking to different people and takes well over 30 minutes each time. I have had mobile broadband with them on a dongle and for a tablet and cancelling both was a nightmare. They are rude, arrogant, pushy and offer no help. These calls cost me a great deal because I don't have a three phone and they just try to keep you on the phone as if their persistence will encourage you to take out a new contract. Not to mention that their signal for mobile broadband is poor and not worth the money. I won't be using their services again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cardiff Three Mobile  
AVOID THREE AT ALL COSTS!!! Customer service is appalling, called them today to cancel after 4 yrs and the first person i spoke to said i would incur a charge for cancelling early even though my contract is due up at the end of the month, second person i spoke to called me a liar as i told him i was offered a better deal with another reputable company and was told not only did this well known company supply refurbished handsets but that i would need to pay £60 to cancel early even though my plan is 35 a month. I eventually agreed to pay this amount just so i did not have to deal with this company any more. I was then passed through to another department only to be told on 5 separate attempts that i could not be located on their systems, after 45 mins, 4 different advisors i eventually was able to cancel for a fee of 59.25. I have since contacted the other company who aledgedly sell refurbished handsets to be told this is false and three have used this tactic to pressure other customers into not cancelling. DO NOT BUY FROM THREE, YOU WILL REGRET IT
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow Three Mobile  
Terrible all round. I am appalled at the way they treat people. My contract expired and I told 3 I was not renewing it. They sent a text to confirm this but they have since upgraded it without my permission.I have since been on the phone many times but they do not want to understand. They said that I did not inform them that I did not want to continue with 3 but the text I received confirmed that they were sorry I was not renewing and leaving them. This shows that they are lying. It seems they are desperate for our custom. I have also completed the complaints form and until now have received no automatic response as they have promised on their website. Terrible service.
Hounslow Three Mobile  
what a bag of garbbage very poor conectability and download speeds never use them again and would never recomend them
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
stockport Three Mobile  
When it works, it's fine. Strong connection and steady.

Occasional irritant is the struggle to get the wifi connection working.

And why THREE different buttons to switch it on?! When do you only want this partly on?
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    3 stars
London Three Mobile  
3-MOBILE are not trustworthy!
I do not advise people not to deal with them but to knows this fact from someone with three years experience!
PHONES
On paper everything looks the best in the market but I experienced intermittent mobile broadband signal failure join my phone and have left now to pay more elsewhere in three hope of better quality and lesso lies about " network upgrades etc". I also suffered dozens of nuisance calls for weeks from their Retention team owing me hot deals when I got a PAC code to leave...and that was a torturous process that took ages. As I told them, if only you valued and really looked after your existing customers instead of chasing new business so much you might not piss them off so much they just want to get away at all costs! Many upgrade offers are just old stock they are trying to get rid of for a fast profit...always shop around and NEVER accept what you are initially offered. That is 3-Mobile's game in a nutshell, as is apparently anything something but afterwards secretly giving less our not doing it. They rely on talking customers into submission and on their innocence and/or apathy! It is the Eastern way!
USB Broadband
Half decent service but with intermittent failure. Lost it completely for a month. Sometimes.Indian customer service may say we will put a credit on your account but thry will not...shocking liars, comes naturally, will say anything really but it rarely comes to pass, though the USB dongle people are better than the phone side.to be fair.
I agreed a deal for a laptop + MiFi yesterday but am calling back to check the entire deal & the vfull specs of the machine as I smell a rat. If so I will cancel and never deal with them again.

Your MUST take notes of everything you are told in detail and keep them all as back up for your case in future with 3-Mobile...a very tricky company indeed. I spent time in the East and know what they are like...not to be taken at face value I assure you!
Conclusion: DODGY
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Purley area (south of) Three Mobile  
my story is a tale of two halfs im 12 months into my 15 gig a month contract,i spent the 1st 10 months losing signal unable to download or view video etc,in short it was a disgrace,and i suspect underhanded play to prevent customers using there full allowance,however in the last two months i have had decent service signal and download speeds my sis works for ofcom and has asked me for info,so i will wait and do a proper review in 6 more months to be fair to 3 they do seem to have rectified alot of probs.but you cant advertise 15gig then not have the facilities in place to allow the customer to use it.myself kids and partner are all 3 payasugo phone customers,7 in total spending roughly 350 a month,if 1 goes we all go.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
manchester uk Three Mobile  
Very happy with service, speeds around 3.0 mb. Not had the joy of customer services yet, and hopfully never will
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Plymouth Three Mobile  
I have rigged up a homemade antenna on the roof to get the most signal - 4/5 bars - and this mobile internet is still SLOW. During the weekend and after 5ish on weekdays, it gets noticeably worse, which means pretty awful. It is certainly better than having no internet at all, but I don't see this as being an alternative to proper BB. The CS is fine, but they obviously can't do anything about this. They say that they are doing a signal upgrade sometime next year, but who knows?
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
Hackney Three Mobile  
Absolutely unreliable service. Unable to Skype or video conferencing. Misleading information before signing contract. Costumer service advised me to monitor my internet speed and tried to convince me that there is no problem with traffic volume when all my tests shown that service is grossly oversubscribed. Summarized : one horror story in 10 years of using internet.
  • Speed
    1 star
Harrogate Three Mobile  
i would say that the mobile broadband service from the 3 network is very poor , the download speed i have is no more than 100kbs on average this really is not broadband, its not much better than dial up.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    3 stars
brynithel, abertillery Three Mobile  
UNRELIABLE - SPEED USELESS
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
WELLINGBOROUGH Three Mobile  
I have a deal with a speed of up to 3.6mbs, but through testing the speed from different speed test sites, I have an average of 0.5 mbs, with a low of 0.36mbs and a high (occasionally) of 0.8mbs. I am well aware that the speed will depend on how many subscribers are on line at one time, but would have thought that the ISP would have upgaded their service to cope with this, and fulfill their obligations of providing somewhere near the speeds promised.
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    3 stars
Northern Ireland Three Mobile  
im suppose to have 3.60 mbps but only have 0.13 mpps from 3 g mobile here in ireland pay as you go
  • Customer Service
    3 stars
  • Speed
    1 star
Ireland Three Mobile  
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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