Three Mobile Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Three Mobile.

Recent Customer Ratings for Three

  • Satisfaction
    3.1 stars
  • Customer Service
    3.3 stars
  • Speed
    3 stars
  • Reliability
    3.1 stars

Based on 336 customer ratings since 2018-03-25 (Show all time ratings)

Visit Three Mobile   Read our Three buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

139 Customer Reviews for Three Mobile

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Reviewer Location Reviewing Date Ratings
Unbelievably bad customer service. Spoke to over 10 different people over the phone to try activate my account but no one could tell me the same answer. My account was lost, apparently i didn't exist and my postcode was registered to another person. Tried to cancel but I have to wait 72 hours for the account to be activated. I will believe it when I see it. Not holding much luck with these guys. Should have gone with Sky.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Carlisle Three Mobile  
Terrible customer service.
Terrible customer service. Twice now Three has taken the money from my account to early. I changed the date to the 1st of every month and they have continued to take it later. Spoke to an adviser that assured me it will be taken on the 1st next month and again its been taken to early causing me to go over drawn twice and be charge by my bank. When I called Three there solution was to have me call my bank to cancel the diret debt and pay manually from now on (Which I bet there is an extra charge on).

Awful service for there mistake as I've effectively been lied to by an adviser who assured me the details have been changed and now I'm being charged extra AGAIN due to there incompetence or lying just to get rid of me quickly. Once my contract is up I will be leaving Three and I'll tell anyone not to go with this network.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Harlow Three Mobile  
I had previously been a loyal customer of three; I left them once before (on good terms) only because I found a better deal. So based on my previous good experience of Three I had no hesitation in returning to them. Sadly second time around and the service is dire. I started having problems with my mobile phone (iPhone) very early on in the contract, phone kept freezing and calls kept dropping, texts sending multiple times even though an alert popped up stating message failed to send. I phoned Three Customer Services several times on this issue within the first 12 months; each time they fobbed me off telling me I need to do a factory reset, reboot or install new software. Despite all of this the problems did not go away. My phone contract is now 1yr and 39 days which means that my 1 yr Apple warranty has lapsed but I am still within my 2 year warranty with Three (as I found out today). To rectify the issues which as mentioned have been on-going for the past year; three are now telling me that I need to take my phone to Apple and pay the £300 to have it repaired and only then will they re-imburse me under warranty if the fault is not down to damage. Yet had they dealt with the issue correctly when I first reported it my phone could have been repaired without me incurring any up front costs. My dealings with Three since returning to them has shown Three to be incompetent with poor knowledge, bad record keeping and dire customer care (each phone call taking around an hour of my time). I would not recommend Three to anyone and I will be leaving them never to return as as soon as my contract permits.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Bromley Three Mobile  
Worst mobile provider I've ever been with, customer service no * network no * cost too much ,ie with Three £43 month for rubbish service, now I'm with Tesco that are BRILLIENT £18 mnth EXELLENT service far more data,min, texts , never again will I have anything to do with three, look at trustpilot reviews first 30 three reviews 1 red star.
  • Satisfaction
    1 star
  • Customer Service
    1 star
CAMBRIDGE Three Mobile  
The worst network in the UK and their customer service is waste of time as they made me stay on call for 30 minutes; transfered from one department to another as I'm trying to get PAC Code to transfer my number over to another network but they told me to call back tomorrow so they would give me PAC code, apparently generating this code is rocket science according to three.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds Three Mobile  
you go cheap and you pay the price. Three are cheap for a reason but there's always someone who will bite. I was one of them. Cheap price for internet but connectivity intermittent and unreliable. And when cancelling, expect to be on the phone for some time as they try and try to get you to stay with them, giving excuse after excuse and then saying that there's an early termination fee that they're unable to waive. My recommendation, go with the providers that are most recognisable. They charge more but again, you get what you pay for.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Manchester UK Three Mobile  
Worst service from a service provider. They took my deposit, didnt deliver the phone that I had ordered and no one phones or emails to explain why. I then had to make 5 phone calls to find out what was happening on the 5th call I was told that they had tried to contact me, which was an absolute lie and i told them so. Cancelled my order there and then.
  • Satisfaction
    1 star
Essex Three Mobile  
Do not use three they lie to in the there shops I've been lie to over and over again by them bad customer service about as bad as 02 don't us three am going to EE a hell of lot better come every body don't yes three
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Leicester Three Mobile  
My advice is do NOT sign a contract with three. They have to be the worst phone provider I have ever dealt with.
Cannot sign into account,technical issues, outrageous charging of bills. Completely disgusted..never again
Rg18 4nr Three Mobile  
So Three UK think it's alright to offer you a refund one day and then say no sorry our guy was wrong the next day! Their customer care service is shocking, avoid like the plague... They also say they'll cancel your contract months ahead of time but they don't... You'll still need to go through a painstaking conversation with them a month before it should have cancelled :-/ not impressed
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
DERBY Three Mobile  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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