Three Mobile Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Three Mobile.

Recent Customer Ratings for Three

  • Satisfaction
    3.3 stars
  • Customer Service
    3.4 stars
  • Speed
    3.1 stars
  • Reliability
    3.1 stars

Based on 497 customer ratings since 2018-10-23 (Show all time ratings)

Visit Three Mobile   Read our Three buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

162 Customer Reviews for Three Mobile

  • Showing page 2 of 17, skip to page 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
Reviewer Location Reviewing Date Ratings
Avoid this company at all costs. I cancelled my account in 2016 and moved to EE. They said my account was cancelled. Two years down the line we noticed that three were still taking monthly ditect debits from our account. We didn’t use the phone in two years and was charged £800!! When we initiated a complaint with customer service we ended up speaking to a helpdesk abroad. They said because we didn’t use the PAC code to transfer to EE, they started taking payments from us again. Mobile phone companies have changed their policy as of yesterday and they now have to inform you if they keep your account open. However three should be ashamed of themselves. An absolute shambles of a company...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Coatbridge Three Mobile  
Woefully inadequate customer service, clearly under trained, didn’t understand whether vat was included or not when asked, (three different members of staff), two months in succession spending an hour at a time to try to resolve, but “computer says no”. Six year customer now looking at other opinions
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh Three Mobile  
Avoid them if you could. If you get any problem you will end up speaking to different people telling them same story , and no one there to help you. They cancelled my contract without my approval and still have been taking money from my account.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Watford Three Mobile  
I switched from Vodafone as I was lured in by the lower monthly cost and the roaming options. I now regret this hugely as I've had countless issues - data not working at all, extremely slow internet, texts not sending, unable to use virgin media wifi on the tube, phone number not properly transferred over etc. I then had to spend HOURS on live chats/ phone hepline ( the few times it worked) and received 0 help at all! Their customer service is a COMPLETE JOKE! No one calls back when they say they will and I was given the wrong advice MANY times which was a total waste of my time. Rather than help me, 3 customer service asked me the same questions OVER AND OVER again ( cause they clearly can't keep notes) and had to provide very sensitive information to prove my identity WAY TOO MANY TIMES! Customer Service at 3 refuses to be accountable for any faults 3 has and tries to claim there is no issue even when my data won't work at all in many areas. I had to have 8 lengthy, painful conversations to fix 1 problem because 3 refuses to listen. AVOID AT ALL COSTS!!!! WORST SERVICE PROVIDER!! I have been with Vodafone, O2, Virgin and GiffGaff and they are all far better than this awful network.Even when I tried to lodge a formal complaint, no one contacted me. Their customer service and technical teams are ABSOLUTELY USELESS and TOTAL TIMEWASTERS!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Three Mobile  
Three the are worst in the internet Iam call them both tge are say to pay Iam not satisfied about internet the customers service they not help you nothing iam not recomend to anyone
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Three Mobile  
They cancelled my contract without my authorization, and now making excuses that it was cancelled mistakenly and cant be reinstated, while 3 is still taking payment from my account. I have this number since last 9 years and now struggling to get my number back from them. Terrible terrible, avoid them.
Had 2 contract with them, cancelled 1, and now will cancel 2nd as well when i will get my number back (if i could).
  • Satisfaction
    1 star
  • Customer Service
    1 star
Luton Three Mobile  
I signed up to mobile board band with three.oldham.9£ a month.this is fantastic.i connected it up it's been on since yesterday afternoon and still connected this morning went in to google straight away.i was with
ee. before .with similar mobile boardband with ee..very slow and going off all the time .with three didn't go off once.and u don't have to charge it as often.very happy.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Manchester Three Mobile  
This is a follow up review for the 3 HomeFi review I posted a few posts below on 10/5/19.

Our Internet cut out today and when I looked at My3 account I found we had supposedly exceeded our 100gb data allowance by over 4gb and incurred additional charges of £47.94 because of this. I called the billing and contracts team (again finding a working number for customer services was a mission as the one on the sim card didn't connect) and explained I should be on an unlimited plan. I was told that I was on a 100gb plan but if I wanted unlimited they would happily add this to my contract for £10 pm extra. So then we had a back and forth conversation of me explaining I already signed up for unlimited data and demanding my Internet connection be reinstated with the unlimited data I signed up for and the fraudulent charge of £47.94 removed from my bill immediately whilst the operator insisted this was not the case and kept offering me unltd data for £10 extra. Eventually he said if I have evidence I signed up for unlimited Data to email this to 3 and then call back. Fortunately I still had the order confirmation email in my inbox showing I had signed up for unlimited data.

Once I fwd this email to 3 I logged on to Web chat and demanded that now they have the proof to provide the service for which I signed up. This took a little while as they needed the email tracking ID I should have received as confirmation from the email I sent, but as I never received this I had to resend from an alternate address as apparently they are unable to look into this confirmation themselves despite me providing the order ref no that came with my original order.

The person on the webchat was brilliant once I provided the tracking ID and my Internet connection was soon up and running again and My3 account now showing unltd data with the £47.94 additional charge showing as credited to my account now.

The reason I was given for this happening was that the unltd data I signed up to was a Ltd time offer and the way the sell it is to sell a 100gb package with a free unlimited data add on and apparently the add on wasn't added to my contract when I signed up.

So I wanted to update my review because if it's happened to me it can happen to other people. So please make sure you check your My3 account regularly to make sure you getting what you signed up for. I didn't do this because I was on unltd data and although this caps out at 1tb I knew we'd go nowhere near this.

I've given 1 star for customer service because once I sent proof of my account and provided the tracking ID it was sorted immediately. However they don't get any further stars because obviously this shouldn't have happened in the first place and that they couldn't look at this on their system without me providing evidence of my order is very worrying as if I had not had this proof I'd be stuck with a 100gb data allowance rather than the unlimited one I'd signed up for
  • Customer Service
    1 star
Chesham Three Mobile  
We used a 3 Mi-Fi hub while we were waiting for our permanent Internet to be installed. The signal is terrible it barely ever works but we still get huge additional charges every month as we have apparently gone over our 40gb data allowance even though it is only used about 3 days a month as it is so terrible. We asked for a cap to be put on the account so that when we hit 40gb we don't start getting charged per gb used but we still get massive charges. They've also made it really difficult to cancel. Would not recommend them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Three Mobile  
i live in tower hamlets in east london. three 4G is very weak and very slow. all the time signal is very weak and not fast 4g ongoing problem. three masts are too congested in our area. left three network after 6 months. every singla day and night i had problems with their 4G speeds.
  • Satisfaction
    1 star
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
East London Three Mobile  

Loading...

  • 162 reviews, showing page 2 of 17, skip to page 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Broadband.co.uk