Three Mobile Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Three Mobile.

Recent Customer Ratings for Three

  • Satisfaction
    3 stars
  • Customer Service
    3.1 stars
  • Speed
    2.9 stars
  • Reliability
    2.9 stars

Based on 308 customer ratings since 2018-01-24 (Show all time ratings)

Visit Three Mobile   Read our Three buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

136 Customer Reviews for Three Mobile

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Reviewer Location Reviewing Date Ratings
Since i took a contract of router Huawei E5372 on 4.December 2014 it seemed to me ok until 8.December 2014
when all 15GB gone.As i tried to resolve that issue and get an answer why is that they told me that i had
used it all (and other things like pay more on bills and excuses of not getting cancelation) even i explained
to them that that's not possible as i have been at work until late time but unfortunately with their rude
attitude as they promised an investigation of what hapend until now i haven't heard from them.So in the shortcut
as Three rejected my cancelation (even it was done after one week) still i have to pay for 2 years contract
although i'm not using their service as im scared to do.

If i could rate half of the star i will do that as i am very disappointed with their behaviour and service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Three Mobile  
1.5 years ago I signed a contract for monthly payments sim only. Unfortunately, the network signal is weak and disappears without a reason, so I decided to break the contract. It was a subscription of 12 pounds a month. 2 bills before deciding came for the amount of 27 and 29 pounds. After the break the contract I got a bill for 62 pounds, with no connection was doing that were on the bill, and some of them were double-counted. Every second voicemail was counted as a minute. I do not recommend, and he never would use the services of this thieving company. I advise everyone to be careful.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Three Mobile  
Poor security meaning that my account was hacked- this was eventually rectified after a painstakingly slow and complicated process of getting passed from pillar to post within a disorganised team which appeared to have no internal communication or common sense. The customer service team are very polite, but from my experience of phone calls with them they are not helpful as often quite poorly informed of the information I require and unless you go through to the cancellation team it takes a very long time to get through to anyone. Also infuriatingly slow to get call backs on issues I have had with more recently with their service and still having to chase them. Needless to say that after about 8 years with them I am now actively looking to move!
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Three Mobile  
I wasted so much money topping up my phone or using pay-as-you-go and I've never been so disappointed with a company. I am studying abroad and was told that three was a good phone company to use, but I think otherwise. Three is a terrible company to use. I feel as though all they did was take my money and waste my time. I spent more money on three topping up my phone than I would have with an international plan.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Banbury Three Mobile  
This is by far the worse company I have dealt with in 20 years their customer service is pathetic and was billed plus admin fees continuously despite cancelling my account Stay well clear as shockingly bad service and poor ethics of staff (who lie and don't do as they say and management alike.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
basingstoke Three Mobile  
I took out a contract with 3 and couldnt make or receive calls in most of my daily locations. To cut a long story short. They lied to me. They cheated me and they robbed me. When i had finally heard enough falsehoods and broken promises, i stopped paying them and the sent debt collectors after me. Thankfully the debt agency investigated my dispute with 3 and cancelled my outstanding debt. I am grateful to them for this decision but ABSOLUTELY LOATHE 3 AND EVERYTHING THEY STAND FOR. GIVE ME MY MONEY BACK!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Belfast Three Mobile  
I recently took out 12 month contract for 40g of data for £20.00 per.First month my son download some games on to his xbox and the data ran out within 2 days.Second month i allowed him to play on the xbox for 2 hours per day, within 3 days or 6 hours of playing on his xbox it had ran out again!.I contacted THREE, and the adviser told me it very easy to use this amount of data playing for that amount of time on a console like an xbox or ps4.I do not believe that a console like an xbox or ps4 uses that amount of data.I would not recommend THREE to anyone thinking of using THREE's mobile broadband should think long and hard.I will never use THREE again for anything.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
birmingham Three Mobile  
HATE HATE HATE having this contract. I went in-store to inquire, as I wasn't keen on paying for expensive line installation in my new house. I had NO idea about how much data I need each month, but the sales assistant reassured me that 15GB was plenty and that she even watched Netflix daily with her MiFi. It seemed like a GREAT idea! £15 a month for a tiny, wireless connection!

I used the internet quite frugally at first, then eventually started a Netflix subscription. My data allowance ran out in two days. I phoned up Three, outraged, but they simply just suggested I don't stream movies anymore. The call centre staffed apologised a million times without offering any solutions. I was passed from person to person with the same reply, so eventually I just gave up. I guess that's why they were so repetitive. I'm so frustrated, I wish the sales assistant in store knew what she was talking about, otherwise I never would've entered into this contract! She had a duty to help educate people like me who had no idea, so now I'm stuck with this ridiculous contract. It's SLOW (Three suggested that it depends on what time I'm online...I could barely load a web page even at 3am) and my data even ran out this month after specifically AVOIDING large streams.

I've tried so hard to get rid of it, but I'm stuck. I've phoned countless times, filed complaints...There's nothing I can do. Thanks Three! Please train your staff better.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brighton Three Mobile  
I have been with three mobile for several years with outstanding service. three mobile broadband. should not be aloud to operate. no customer care and when you do get hold of them they are not interested in helping
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Three Mobile  
I just wanted to cancel my contract and get a PAC. It took 3 phone calls, one visit to the store, many failed 'reset your password' links. A maddening experience. Our last phone call lasted 50 min ! Totally unacceptable. Plus, I never had any coverage, reason why I wanted to switch in the first place.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Bristol Three Mobile  
I had previously been a loyal customer of three; I left them once before (on good terms) only because I found a better deal. So based on my previous good experience of Three I had no hesitation in returning to them. Sadly second time around and the service is dire. I started having problems with my mobile phone (iPhone) very early on in the contract, phone kept freezing and calls kept dropping, texts sending multiple times even though an alert popped up stating message failed to send. I phoned Three Customer Services several times on this issue within the first 12 months; each time they fobbed me off telling me I need to do a factory reset, reboot or install new software. Despite all of this the problems did not go away. My phone contract is now 1yr and 39 days which means that my 1 yr Apple warranty has lapsed but I am still within my 2 year warranty with Three (as I found out today). To rectify the issues which as mentioned have been on-going for the past year; three are now telling me that I need to take my phone to Apple and pay the £300 to have it repaired and only then will they re-imburse me under warranty if the fault is not down to damage. Yet had they dealt with the issue correctly when I first reported it my phone could have been repaired without me incurring any up front costs. My dealings with Three since returning to them has shown Three to be incompetent with poor knowledge, bad record keeping and dire customer care (each phone call taking around an hour of my time). I would not recommend Three to anyone and I will be leaving them never to return as as soon as my contract permits.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Bromley Three Mobile  
i would say that the mobile broadband service from the 3 network is very poor , the download speed i have is no more than 100kbs on average this really is not broadband, its not much better than dial up.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    3 stars
brynithel, abertillery Three Mobile  
Totally disgusted with Three. I took out a mobile contract in 2012, which was terminated after the contractual term had ended. Last month, out of the blue, I received a letter from Debt Collectors asking me for an outstanding balance of £31.00.
So, after four years, THREE decided that their only option was to send in Debt Collectors. If, at the termination of my contract, there was an outstanding balance why was it not collected by direct debit? Absolute joke! I asked Moorcroft Debt Recovery Ltd to provide an account statement showing Invoices and payments and all I have received is a letter confirming the date I took out the contract and the balance. Shocking - buyer beware!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Caerphilly Three Mobile  
Worst mobile provider I've ever been with, customer service no * network no * cost too much ,ie with Three £43 month for rubbish service, now I'm with Tesco that are BRILLIENT £18 mnth EXELLENT service far more data,min, texts , never again will I have anything to do with three, look at trustpilot reviews first 30 three reviews 1 red star.
  • Satisfaction
    1 star
  • Customer Service
    1 star
CAMBRIDGE Three Mobile  
Cancelling a contract takes at least 3 phone calls speaking to different people and takes well over 30 minutes each time. I have had mobile broadband with them on a dongle and for a tablet and cancelling both was a nightmare. They are rude, arrogant, pushy and offer no help. These calls cost me a great deal because I don't have a three phone and they just try to keep you on the phone as if their persistence will encourage you to take out a new contract. Not to mention that their signal for mobile broadband is poor and not worth the money. I won't be using their services again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cardiff Three Mobile  
i hate three when I buy told me that not had a contract then came a bloody surprise 12-month contract hell.....
I paid £ 20 for unlimited internet i know it's a small amount but I almost always not have internet if not can of what promises to a low value so do not promise what can not do, increase the value
if I have internet for 2 weeks is much for those who thought would have the whole month
I called to say had never internet the value go for £15 worse problem now with internet and signal i in the last month and have a week that I am almost no sign I hate this junk even in Brazil's favelas not have this garbage
cardiff Three Mobile  
Unbelievably bad customer service. Spoke to over 10 different people over the phone to try activate my account but no one could tell me the same answer. My account was lost, apparently i didn't exist and my postcode was registered to another person. Tried to cancel but I have to wait 72 hours for the account to be activated. I will believe it when I see it. Not holding much luck with these guys. Should have gone with Sky.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Carlisle Three Mobile  
I did cancelled my contract with them twice and they charge me £35 after my first cancellation (i did pay and i cancelled a second time the same contract) and they keeps calls me 5 times a day because?i did not cancelled my contract and i need to pay them £40.ive got a few letters from a debt collectors.it was a horrible experience.if you would like to cancel a contract make sure they understands you.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
chester Three Mobile  
Almost every call drops or at least glitches and I have to play hunt the signal before using my phone almost everytime, perching precariously on the edge of my bath tub and pointing my phone out the window is about the only way it will work, so I have to leave the phone there to act as a mobile hotspot and use my tablet for internet access, any time a taxi or a plane goes by it will lose signal and I have to go through the rigmarole of signal hunting and resetting through the airplane mode and turning the hotspot on again. If it would not be rewarding them financially for failing to deliver a reasonable service, I would buy my contract out and I Will have nothing from three mobile ever again, I'm even going to try to ban them from sending me adverts!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Chichester, west sussex, UK Three Mobile  
I was mugged nine days ago and THREE have been useless! I still don't have a replacement SIM card yet (for which they're charging me £5.11... I'm a pay monthly customer on a £40 a month plan?!). If you don't have a phone there is no way to contact them in real time (no chat option, Twitter won't deal with "account related concerns", no one has read a Facebook message I sent over 24 hours ago). I had to borrow a stranger's phone to report mine as stolen (I had my laptop, but there's no online option)... there was no obvious phone menu choice for victims of crime, so we waited on hold for 20 minutes before speaking to anyone. That person then repeatedly referred to my phone as "lost" even though I had told him over and over again I was the victim of a violent assault. He then tried to use my call as a sales opportunity (I'd told him I was on a stranger's phone). 6 days ago I emailed to ask about my SIM card and it took them 5 days to reply... clearly the rep hadn't read my email as he asked if they could send my SIM to the nearest store from my house (half an hour's drive away... ummm yeah I want to drive, park and come to them when I have pretty bad PTSD... and when I specifically asked for it to be delivered to my house ASAP). I replied to that email over 24 hours ago and am guessing I'm on another 5 day waiting list. I don't have a home phone, there is no payphone near my house, not enough bandwidth to get Skype running (this is the reality of living in the country). Having a working phone would allow me to call family & friends when I'm upset about the attack, it would really help me, but THREE couldn't give a sh*t, they just want my money. THREE are greedy, useless and heartless.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cornwall Three Mobile  
They promised it would cover my area. It did no. Despite requests it still did not cover. Breach of contract. Returned mobile phone and cancelled contract. These nasty people called in the debt collectors and threatened legal action. Called their bluff and eventually they gave up. Nasty vindictive people that do not do what they say. Poor coverage even poorer customer service. Avoid like the plague.
crowthorne Three Mobile  
The worst company ever avoid like the plague. Extortionate prices that change when they feel like it and customer service actually lie to you everytime you ring. Can't wait to get to the end of my contract. Please avoid
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Cumbria Three Mobile  
So Three UK think it's alright to offer you a refund one day and then say no sorry our guy was wrong the next day! Their customer care service is shocking, avoid like the plague... They also say they'll cancel your contract months ahead of time but they don't... You'll still need to go through a painstaking conversation with them a month before it should have cancelled :-/ not impressed
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
DERBY Three Mobile  
I'm so sick of them, leaving after being a long time customer.

They refuse to help me, and I've had numerous emails with rude and arrogant staff. They've doubled their prices on some contracts, and I'm not prepared to pay it.

Clearly Three don't give a damn about their customers, and people seem to be leaving like rats off a sinking ship. Personally I'm glad to be rid of them, and don't recommend them to anyone at all.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Devon Three Mobile  
I have been a Three Mobile customer for quite a few years now. I have managed to develop 5 websites on a Three Mobile dongle so I can't really complain about the usage, but I will say that the Customer Support is certainly challenging.
We have had an issue with the dongle recently so we needed to get in touch with Three. We went to their support page many times and left messages as suggested, but we never heard from them. It may seem a bit strange, but the customer support on Twitter is excellent. Unfortunately it is limited, because they then transfer you to the Three support page where nobody gets in touch. However, if you call customer support they will try hard to sell you another contract. Be careful. A few years ago, I agreed to a 12 month contract and they put me on a 24 month contract. As I was a loyal customer at the time, I accepted it because I fixed the problem I had then myself. Unfortunately, customer service recently has been shocking.
We try not to call customer service if we can help it because we are unable to understand the people on the other end of the phone.
Many years ago, I did ask to speak to a Manager or Managing Director, who was very kind and was very helpful, but to be honest it should never get to that stage in the first place!
As I use the internet alot, for business, I am now looking for another service provider with excellent support. I doubt I will find anyone who can match the deal I have which was made with the Managing Director, but I guess customer service has now become my top priority.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
East Sussex Three Mobile  
Misinformed in Three shop when signing a two year dual service 'watertight' contract. Hours of phone calls to customer service because they do not respond to my complaints on their website. After contacting OFCOM, I have asked them to put things in writing, but they don't. They just ring, which makes it difficult to get the necessary documentation to justify a 'letter of deadlock'. Poor to non-existent mobile WiFi coverage. They advertise free 4G - but don;t have 4G cover in areas where most other providers do.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
East Sussex Three Mobile  
no stars company is a disgrace and stictch their clients up i cant even get a signal but they charge me for using my own internet to make calls on their network because there so poor.
please do yourself a favour and dont use this network
east sussex Three Mobile  
Three are the most difficult company to deal with. I ordered a broadband device to take away on holiday with me over the phone. I was assured it would be delivered before I went on holiday. As it did not turn up by this date I rushed to a Three store to pick up a new device and in turn take out a new contract. I tried to cancel the contract and was told they would log the call but I couldn't cancel until I received the device or if I refused the device. On my return from holiday the device had been stuffed in my letter box - I did not even get the chance to refuse the device. I then called customer services and after hours and hours of conversation over 5 days they still refused to let me return the device. i went back to the store I bought the 2nd device from and they tried reasoning with Three on my behalf however the call centre still refused to accept the device back. After numerous more calls eventually and emails eventually Three said I could send the device back. I sent the device back and am now being chased for an outstanding balance on my account, even though I set up a direct debit?? I am now suffering with panic attacks as I honestly don't know what to do.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
England Three Mobile  
Be warned Three Mobile are allowing third party companies to commit fraud in my eyes and this is why. Three mobile suddenly took out an extra £27.52 out of my account on my bill, I was soon on the phone to see what is going on. They say that another company called Tap2Bill has charged me through my mobile for a service that I have taken out, I know nothing about this at all and told them that this is wrong and obviously fraudulent. They answer telling me that I need to cancel this subscription that I know nothing about and continue after several calls to say this. They tried on one point to do a conference call with this company and was not successful as the phone kept going dead, after a lot of angry words and calls they refunded me this amount but say they should not do this. I ended my two phones with them and now they are saying I owe more charges from this imaginary subscription hence why I am going to advertise this as much as possible because everyone needs to know that this can happen to anyone and if you look online there is hundreds of people having the same problems and getting charged for it and not getting their money back. We as customers are not told from the start about any third party companies that can charge us via our Three mobile. Also be aware that the regulators are aware of these problems yet do not seem to do anything and just say it is between our self and Three. I have now joined BT who on email have stated there will be no extra charges as they do not allow this to happen and have capped all phones to zero so we get no surprise charges (Well done to BT) Be aware people and will update on further communications with Three mobile, a company that in our eyes allows third party companies to defraud their customers and just do not seem to care. Please look out for lots of other reviews and publications and pass on to friends and family of how they do business and how they can do the same to anybody.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Essex Three Mobile  
Worst service from a service provider. They took my deposit, didnt deliver the phone that I had ordered and no one phones or emails to explain why. I then had to make 5 phone calls to find out what was happening on the 5th call I was told that they had tried to contact me, which was an absolute lie and i told them so. Cancelled my order there and then.
  • Satisfaction
    1 star
Essex Three Mobile  
After spending hours on the phone trying to resolve disgusting behaviour, advice and as far as I'm concerned theft with (Three) competitor for my son. I realised just how lucky my experience with (Three) has been.
I as a total novice went to my local store 2yrs ago and asked for unlimited use. Groundbreaking idea! Bingo! I got just what I asked for. Never any issues and good connection the majority of the time.
I believe if a company does something right by me I should say thank you. So here goes. Thank you Three! My bill rarely goes over unless I phone abroad or 0845 numbers

This is a genuine review from a happy customer.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Essex Three Mobile  
I don't get any service from three since I don't have any signal on my phone. Can't make any calls, can't text, can't use data either. Just have red no signal thing all the time. Have now idea what I am paying for! Tried to go to a local three store- useless. Report network issues almost daily- never heard anything back from them! Not sure how they legally exist for taking money and not providing any services. What a scheme! Three Sucks!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Essex Three Mobile  
Awful awful awful. They try to keep you on the line for as long as possible then tell you they need to transfer you. I explained that I needed to attend to my crying baby and asked that they quickly confirm if my account has actually been cancelled as I requested previous weeks ago. They make it very hard for you to cancel and then they tell you that you need to pay outstanding balance before they will cancel your account even though you no longer use the services or are even able to use the service. Really bad. Would not recommend and would not use again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Essex Three Mobile  
Would not recommend! Bought a 1 month dongle plan for £19.99 and the bill came to £25 when i used about 2gb max. I then couldnt access my My3 account to pay the bill because it was blocked - because i wasnt aware of the bill - so i had to call customer services many times to try to work out how to access my account. I ended up paying the £25 bill over the phone but then still couldnt access my account to top up as the sim is for a dongle so cant receive texts which the password would have been sent to. When trying to contact them to change the password they were no help at all and i still havent been able to access my account after trying for a week. I am now on EE which i highly recommend!
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Essex Three Mobile  
Signed up to capped contract. Then recieved stupid messages billing me 1.50 a message and sky rocketting the bill. 3 said there was no way to stop it and i have to pay. Now i have been took to court. Avoid there contract scam you have been warned!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Failsworth Three Mobile  
I decided to join three mobile and get a contract SIM. Worst thing I could have possibly done. The first 6 months was meant to be half price. £11.50! But, they charged me that PLUS the full amount. They admitted to charging me too much and would not refund me. So, therefore, I cancelled the contract SIM. They are now threatening me with an outstanding balance of £213!! For cancelling. Threatening to take me to court etc. Keep sending letters, emails, you name it. I don't believe I should pay this money as my actual mobile did not come from three it was just the SIM card and they are expecting me to pay this for their mistake. Just don't go with three it's the worst and they do this to everyone and the signal with them are rubbish anyway I'd recommend going with something like virgin network rather than three.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Fife Three Mobile  
AVOID THREE AT ALL COSTS!!! Customer service is appalling, called them today to cancel after 4 yrs and the first person i spoke to said i would incur a charge for cancelling early even though my contract is due up at the end of the month, second person i spoke to called me a liar as i told him i was offered a better deal with another reputable company and was told not only did this well known company supply refurbished handsets but that i would need to pay £60 to cancel early even though my plan is 35 a month. I eventually agreed to pay this amount just so i did not have to deal with this company any more. I was then passed through to another department only to be told on 5 separate attempts that i could not be located on their systems, after 45 mins, 4 different advisors i eventually was able to cancel for a fee of 59.25. I have since contacted the other company who aledgedly sell refurbished handsets to be told this is false and three have used this tactic to pressure other customers into not cancelling. DO NOT BUY FROM THREE, YOU WILL REGRET IT
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow Three Mobile  
I have been with Three for over a year now and have been very happy with them. I was previously with O2 and my bills varied from month to month - lots of small charges for things. But since moving to Three my bill each month has been exactly as promised.

The transfer was smooth and any support issues I have raised have been dealt with efficiently. And network coverage seems pretty good to me too. So, all in all I would recommend Three.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    4 stars
Glasgow Three Mobile  
I have rigged up a homemade antenna on the roof to get the most signal - 4/5 bars - and this mobile internet is still SLOW. During the weekend and after 5ish on weekdays, it gets noticeably worse, which means pretty awful. It is certainly better than having no internet at all, but I don't see this as being an alternative to proper BB. The CS is fine, but they obviously can't do anything about this. They say that they are doing a signal upgrade sometime next year, but who knows?
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
Hackney Three Mobile  
Terrible customer service.
Terrible customer service. Twice now Three has taken the money from my account to early. I changed the date to the 1st of every month and they have continued to take it later. Spoke to an adviser that assured me it will be taken on the 1st next month and again its been taken to early causing me to go over drawn twice and be charge by my bank. When I called Three there solution was to have me call my bank to cancel the diret debt and pay manually from now on (Which I bet there is an extra charge on).

Awful service for there mistake as I've effectively been lied to by an adviser who assured me the details have been changed and now I'm being charged extra AGAIN due to there incompetence or lying just to get rid of me quickly. Once my contract is up I will be leaving Three and I'll tell anyone not to go with this network.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Harlow Three Mobile  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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