1,510 Customer Reviews over 38 pages
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2022-08-17
- Comments
-
It's awful service, I've spent 3 hours placing order on broadband setup. They ping-pong me from one operator to another, and now, imagine that you have a problem with the internet and it is urgent? After this i decided to use another (any another) provider
- Location
-
- Location
- St Dogmaels
- Reviewing
- Vodafone
- Date
- 2022-08-16
- Comments
-
I've had this so called broadband connection for a couple of months. Daytimes are fine but in the evening it is terrible. It drops continuously. I've cancelled my DD and will be calling to cancel my service with them tomorrow. I don't have time to waste with trying to get it sorted. It's not fit for purpose!
- Location
-
- Location
- Lurgan
- Reviewing
- Vodafone
- Date
- 2022-08-15
- Comments
-
Dealing with Vodafone today and all last week has been the worst experience of gross lies, incompetence and buck passing I have ever witnessed. Staff tell you different stories, change the excuses, give you wrong advice and basically treat you with contempt. Emily even told me If I didn't quieten down she would hang up on me...She can treat me like dirt but I can't complain to her about her disgraceful organisation. Many if the folk I spoke to were foreign and one man told me I might not have understood what I was being told by his fellow worker....Vodafone should hang their heads in shame...absolutely shocking crowd to deal with....
- Location
-
- Location
- Lincoln
- Reviewing
- Vodafone
- Date
- 2022-08-14
- Comments
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AVOID! If you are thinking of changing to Vodafone broadband then don’t. I lost my broadband 3 weeks ago and after call after call I’ve still not got broadband and they really don’t give a sh*t.
This is an impossible situation here as I need broadband for work.
If you want broadband then go anywhere but here.
- Location
-
- Location
- Weston Super Mare
- Reviewing
- Vodafone
- Date
- 2022-08-12
- Comments
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Wifi drops so often it is not funny.
Vodafone check the line which is not the problem and close the call as the line is fine.
I have been round this process 4 times now.
Incompetent would be giving them too much credit.
- Location
-
- Location
- Hampshire
- Reviewing
- Vodafone
- Date
- 2022-08-12
- Comments
-
Was only with them for 10 day. The Wi-Fi box they give u dose not give the speed they promise you. No where near good enough. They just wanted me to wait until the 14 days where up so I would be Tied in for two years and word have to pay to cancel. Very poor from a Company like Vodafone.
- Location
-
- Location
- Chatham
- Reviewing
- Vodafone
- Date
- 2022-08-10
- Comments
-
Waited 2 weeks for installation, only to be told that account is cancelled. Very disappointed.
- Location
-
- Location
- Suffolk
- Reviewing
- Vodafone
- Date
- 2022-08-09
- Comments
-
VF were great when I first moved to them; then came the random 'drop-offs'. Didn't realise price would rise by £5 at end of contract (also coincided with a dramatic reduction in broadband speed).
In all honesty, I think a snail is quicker (just checked speed & it is 4.67mbps) - it's a joke at £34.95 a month.
Currently looking for a new ISP.
- Location
-
- Location
- Cheshire
- Reviewing
- Vodafone
- Date
- 2022-08-07
- Location
-
- Location
- Northumberland
- Reviewing
- Vodafone
- Date
- 2022-08-06
- Comments
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I had Vodaphone at my last address and was paying for the top speed as my wife works from home so I was getting up to 76mps obviously I didn’t get that it was always around 54mps , I moved and took Vodafone with me , that was 18 months ago and I am still having problems, I have had several engineers out they have altered the box and eventually changed it and wired straight to post outside of house so it couldn’t be more direct , yet still having problems , I am lucky if I get 31-33 pms , even though I was told and have it in black and white that my minimum will be 41mps and max 67mps ,the excuse I get now is the network minimum is 31mps , so why are they allowed to tell you minimum 41 if. It’s 31 , I have tried and tried to get this resolved and all I get is a foreign person asking me the same scripted questions every time , I requested my complaints to be printed and sent to confirm all of my calls and when it came it was n3arly two inches thick so you can imagine how many times I have tried to resolve this and still after all of the promises and tried and tested solutions I am running out of patience, they now have the audacity to offer me a new 18 month contract to maintain my super fast2 deal with up to 67mps , and again I ask how can they advertise false promises and then all they give is a 15% discount on my monthly bill that amount to about £2.30 , I don’t want that I want what I am paying for but I keep hitting the same brick wall as always so , I wouldn’t have them again I am planning on switching as soon as my contract runs out very soon , DONT TOUCH THEM THEY TELL YOU SPEEDS THEY CANT POSSIBLY SUPPLY
- Location
-
- Location
- West
- Reviewing
- Vodafone
- Date
- 2022-08-03
- Comments
-
ALMOST IMPOSSIBLE TO CANCEL, AWFUL INTERNET SPEED - DO NOT SIGN UP
Speed dropped to unusable levels after a year of good service. Turns out Vodafone no longer provide a service in my area so have no interest in maintaining a service.
Switched to Community Fibre (highly recommended if you can use them) who run a new full fibre line so have to cancel Vodafone separately.
In short over two days I have made or received 4 calls, have spent over 2 1/2 hours on the phone, spoken to 8 people, been cut off twice, one person told me the team I needed to speak to were too busy, the second told me they'd stopped working (after being cut off from the first call where I was waiting in a queue, 2nd time this has happened).
Now I have to call back again tomorrow, genuinely the worst customer service I have ever been unfortunate enough to be subjected to.
STAY WELL WELL AWAY
- Location
-
- Location
- Cm21
- Reviewing
- Vodafone
- Date
- 2022-08-03
- Comments
-
Diabolical.
Useless customer service and broadband support.
Constantly lied to regarding broadband issues.
Do yourself a big favour...go somewhere else...
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2022-08-02
- Comments
-
Please do not use vodafone as a broadband provider, they will
You offer you the earth and you get nothing, i went from bt to vodafone the set up was set for a certain day, did it happen know, then all tne excuses come, you can never get through to the right person, loads of excuses from them why its not gone live on the day they said it would, blame openreach, and there fine on there end, im hoping i can get out of my contract as im only two days into it, every review on here is bad, the price im paying is i should of checked their reviews before hand, do not and i repeat do not bother with vodafone it will drain the life out of you , i don’t have hair, if i had i wouldn't have any left. Stay clear from them for youe own sanity.
- Location
-
- Location
- Cheltenham
- Reviewing
- Vodafone
- Date
- 2022-07-31
- Comments
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Really terrible.
After setup, 5 separate calls to resolve issues. When not resolved tried to cancel.
Extremely difficult to cancel, long process which has included very long waits on the phone and live chat (eg 2 hours being transferred between departments).
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2022-07-29
- Comments
-
Switched to Vodafone Broadband in April 2022 and was given an installation date of 18/5. It didn’t happen and I was left without functioning broadband for 23 days. I had to escalate to a formal complaint; a) to find out what was happening and b) get a new installation date. Also c) go into one of their shops and beg someone to tell me what was happening and a back-up because I was desperate. The shop staff were great actually. I rely on broadband as I work from home.
All of this this because I was unable get any response from Vodafone through their customer service portal TOBI about why the service hadn’t been installed or to get a installation new date. They are impossible to communicate with though this portal. I eventually got compensation (I think) and they acknowledged their failings, but it was an awful customer experience and really inconvenient.
I hoped that would be and end to it - the broadband quality is very good - but I got a nasty surprise when my first bill arrived.
When I signed up for their broadband pro service in April it was because they were offering an attractive deal and I’d read positive things about it. My first bill this month showed I’d be paying almost twice the amount I’d agreed with them on the sales call.
I contacted their billing team through their TOBI webchat portal. I don’t know why I bothered. It is the worst customer service portal ever and achieves nothing. Took well over an hour of being passed around to advisers who had no idea, resulting in me feeling enraged and none the wiser, but evidently paying lot more than I thought I would be.
So I used the formal complaint route over email again. They responded quickly and I now have what I think is a satisfactory resolution, but there’s always a plot twist with Vodafone, so I’m still wary. They agreed to give me a fair price, but I’m furious that I had to bargain really hard to get it after I had taken out the original contract in good faith based on a price promotion they had offered me.
My conclusion is that Vodafone are fundamentally dishonest and an incompetent telecoms provider. They promote an attractive offer to you, and when you take it up, thinking it’s fixed for the length of the contract, they can decide without informing you, that the offer is no longer available, as it’s time bound. Even when it’s their fault that your broadband wasn’t installed when they said it would be due to their own serial incompetence. They don’t confirm anything about the price in writing either, something I should have picked up. It seems they can also withdraw an offer whenever they feel like - in any circumstances - so beware.
They acknowledged all of this, and the customer complaints handler who rang me was helpful, but they always are, and nothing ever changes. Now I think about it, I’m not even sure I’ve received the compensation for the first complaint. So many emails and confusion. I’ve lost track.
It’s astonishing that they are getting away with this. Ofcom really do need to step up.
The Guardian website 28/7 has an article by the journalist George Monbiot describing his experience of trying to cancel his mother’s mobile phone contract after she died. It’s a different part of the company but still the same appalling customer care. Many people have commented under the article about their experiences with Vodafone. They are an absolute disgrace. Do yourself a massive favour, avoid Vodafone. When my contracts end I will stop my custom. A long way to go but already in my diary.
- Location
-
- Location
- Folkestone
- Reviewing
- Vodafone
- Date
- 2022-07-29
- Comments
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Dreadful customer service
Product ok until you need help or support and then may God help you because Vodafone will not!
Either cannot be bothered or are incompetent. Not sure which
Tried to raise formal complaint and they faffed around putting me through from one person to another and left me on hold for about an hour to the point where I lost the will to live and gave up
Cannot wait till the end of my contract then bye bye Vodaphone
- Location
-
- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2022-07-21
- Comments
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Had a pretty bad experience with Vodafone. They promised a £90 Amazon voucher when I signed up with them through a comparison website. Clarified this when I spoke to the customer service team multiple times and they said yes it’ll be with you in a month. Didn’t happen, followed up a few times for some more empty promises and then just got directed to the complaints team. Internets ok, quite a few dips in connection and I’m pretty confident the speed isn’t super fast based on how it’s advertised. I’ve had better broadband at the same price without being hooked in by an offer that doesn’t exist. How does a company the size of Vodafone get away with that, mind boogling. Basically don’t go with them. Others are far better.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2022-07-21
- Comments
-
Just don’t take Vodafone-you will never have internet-but you always will leave with stress off not have internet!!!!!!!!!avoid avoid avoid
- Location
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- Location
- South Yorkshire
- Reviewing
- Vodafone
- Date
- 2022-07-21
- Comments
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We’ve only recently joined Vodafone and it is by FAR the WORST Broadband/WiFi service we’ve ever experienced in the 15 years at our current Home. Promised the earth, delivered nothing, and after sales communications are clearly deliberately dire, it’s absolutely ridiculous, I’ll be cancelling today!!!
- Location
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- Location
- North West England
- Reviewing
- Vodafone
- Date
- 2022-07-20
- Comments
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Patchy speeds at times, terrible app that either won't connect or declares the system fully healthy. Terrible customer service line that makes it really hard to speak to a real person and keeps trying to send you to the website to FAQ's (before finally relenting and putting you through to India). The system "had a glitch" that means all customers leaving got sent an email saying "thanks for staying"..! Glad we've left...
- Location
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- Location
- Bournemouth
- Reviewing
- Vodafone
- Date
- 2022-07-20
- Comments
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Arranged installation by Vodaphone from CityFibre network. Engineer arrived and said they could not connect the property to the line running along the pavement. Old broadband cancelled from this. Then told they would have to cancel the order and i could reorder. I reluctantly agreed to then be told today the service is not avaiable to my property despite it being offered on both websites.I have had many hours wasted by these jokers. Stay clear of these jokers. I now have to go back to BT at a far slower speed.
- Location
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- Location
- Coventry
- Reviewing
- Vodafone
- Date
- 2022-07-20
- Comments
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For first 2 years when boardband, I had no issues. I extended the contract same price speed. There said they need to upgrade my line, but after the engineer came, he said it is not possible since an extended box needs to install. They made a mistake from there and disconnected my internet. I am without internet for about 2 months now. I am currently in process of switching. The annoying thing is that they even charged me extra and each time I call them, there tell me the price is higher than when the contract was signed.
I also calling customer care is a headache. They tell me that they will call back with an update, but never call me. Even when the engineer came and said that another appointment needs to arranged by Vodafone. Vodafone never calls.
I am on calls with the team to get my refunds and compensation, but they keep giving me different rates that do not match Ofcom and trying to cheat me when less money.
If you are without internet for more than 2 weeks, switch internet. They have not provided me with any alternative. Customer care just follows the same steps again and again without fixing the issue.
- Location
-
- Location
- Rotherham
- Reviewing
- Vodafone
- Date
- 2022-07-18
- Comments
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Moved propertys almost 4 weeks ago changed my adress with the tobi helper.... comes to activation day no Internet. Calls the team apparently was cancelled, I spoke to 3 diffrent people each and every one of them got my new adress wrong changed it eatch and every time, so it comes to this morning.. gets call from open reach they have booked it to the wrong property. Id recommend either giving your staff drugs tests or employing someone who knows how to run a job because right now between your broadband team and tobi, I wouldn't trust you to even run me a bath please do not switch to Vodafone if you are reading this. My partner works at home and now she is 2 weeks in wages down. Cheers Vodafone
- Location
-
- Location
- Dorset
- Reviewing
- Vodafone
- Date
- 2022-07-16
- Comments
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All was well until Vodaphone sent me an updated router. The new router is clearly faulty- power keeps cutting out. I have contacted customer services several times- onl6 to have to go through the whole saga every time- they always agree the router is faulty and promise to send a replacement- it never arrives.
I am no2 actively seeking another company
- Location
-
- Location
- Nth Yorkshire
- Reviewing
- Vodafone
- Date
- 2022-07-15
- Comments
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After switching from BT and reading reviews about Vodaphone I wasn't expecting a smooth switch over. "I WAS WRONG" my switch-over date was 29/06/22 the engineers from Openreach called at 8.15 am and asked where I wanted the connection terminated and as I have a mesh system to extend out my wifi they took a longer route and fitted it right next to my existing setup and made it very easy the set up to what I had before. On completion of the installation which involved a fiber cable running about 200mtrs and clipping it to my neighbors house wall for 10mtr and then stretching the fiber cable to my house and running it to the back of my property(a very neat job well done) After unpacking the route etc and setting it all up, I was back online and all was working apart from the phone which I was told by the engineer it is the following day for that to start working. Just as he promised it did. I did have to telephone customer service on the day as we were not sure where the phone was plugged in and after a long conversation given the wrong information, figured it out for ourselves eventualy so cs lose a star for that. The performance is over double what I was getting with BT and has been stable throughout. Overall I have been impressed by the engineers (Openreach) and Vodafone and hopefully long may it continue.
- Location
-
- Location
- Rhyl
- Reviewing
- Vodafone
- Date
- 2022-07-14
- Comments
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Just changed to vodaphone from EE last week. The engineer moved the copper line and put fibre into the front of the house. I can no longer get internet to the back of the house. The engineer at the time says phone vodaphone and they will send you out a couple of boosters! So I call..an hour and half on phone being passed around and they won’t send out boosters. I can’t return to EE as they have removed the copper cable. So I’m left with rubbish WiFi that doesn’t reach the back of the house..not a huge house..regular 3 bed semi!! It’s more expensive than with EE..thought I’d get better connection and better service, been with them less than a week and it’s a nightmare. Absolute rubbish!!
- Location
-
- Location
- Kingston Upon Thames
- Reviewing
- Vodafone
- Date
- 2022-07-12
- Comments
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Terrible terrible terrible company.I have been having internet connection problems, Wi-Fi drops often and not a real customer to solve your problem..They connect you somewhere in India to help you but not a real help. They keep repeating same things but problem never being resolved. Vodafone have horrible technology ..it was one of the biggest mistake of my life to switch to this company. Please stay away from them and DO NOT switch to Vodafone. Pay £10-15 more for a good service elsewhere and don’t have a nightmare into your life.
- Location
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- Location
- Cheshire
- Reviewing
- Vodafone
- Date
- 2022-07-11
- Comments
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Swapped from Plusnet to Vodafone due to slightly cheaper rates and free Amazon voucher. The swap was a pain as I the internet didn't work and was told it was a problem with the activation their end. A second call revealed it was actually a problem my end. The speeds are as good as Plusnet but the signal strength is appalling. I rang within the 14 days to cancel and was on the phone for over half an hour to a telesales person in another country (which is fine) who didn't have a clue what they were talking about (which wasn't fine). I was told I would have to pay circa £170 to cancel even though it was within 14 days of the initial setup. When I said I can prove it's within the 14 days she said call back tomorrow (which would have been out of the 14 days). Eventually, they said I could cancel but (unlike what I was originally told) it would have to be immediate which would leave me with no internet for circa 2 weeks while I'm meant to be working from home. Have reluctantly stayed with them. Will get a broadband booster for the signal but will deffo swap back to Plusnet when the contract ends.
- Location
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- Location
- Merseyside
- Reviewing
- Vodafone
- Date
- 2022-07-06
- Comments
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Made the mistake of changing Internet provider from BT to Vodafone since then no or poor connections in certain locations around property ,there great at selling you the product English speaking sales team but when complaining you are transfered to a India call centre lucky if you can understand them,their resolution to solve the problem is for me to buy wifi boosters to make there equipment work properly as they will not provide them unless I upgrade to there Pro plan which by the way is not available in my location GREAT I have been miss sold a product by Vodafone.
Never never use this company terrible service
- Location
-
- Location
- Leicester
- Reviewing
- Vodafone
- Date
- 2022-07-03
- Comments
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Its just really terrible. My Microsoft Teams calls for work are unbearable because the connection is so bad. I can't connect to my CCTV when my WiFi drops. We can't watch anything via Internet all the way through. Customer Service is useless. I've just concluded that nothing is broken, its just a terrible service and the momey or technology isn't quite there. Pay a fiver more and go elsewhere
- Location
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- Location
- Edinburgh
- Reviewing
- Vodafone
- Date
- 2022-06-29
- Comments
-
Bloody useless company!
I moved and ordered BB 3 weeks before, only to find out by myself a few days before it was due to be activated, that they cancelled it due to "Technical issue"! Spent hours on chat to find out what happened, the person didn't know! Given the first month free if I sign up again, so AGAIN after a week of ordering, I check MYSELF to find out they cancelled it AGAIN without telling me!
Useless chat person took over 40mins to actually tell me the reason this time, it was because I couldn't bring my old number with me and they tried to blame Open reach for the cancelation! It was not OR responsibility to tell me the order was cancelled, ffs!
I never thought I would be one of these people writing bad reviews about a company, but after being pissed around by them and wasting over 4hrs of my time on chats and ordering, I am so pissed off!
Never again am I going to use them for anything, I am going to cancel my mobile with them too.
- Location
-
- Location
- Leicester
- Reviewing
- Vodafone
- Date
- 2022-06-28
- Comments
-
Worst broadband provider we have ever dealt with. The speed we get is 1.1mb/s even though with the package we are contracted too states on their website and on comparison websites we should be getting 55-70mb/s. Not only that but the frequent connection dropouts and customer service issues when reporting said issues is beyond human comprehension. If anyone in the east midlands and probably further afield is even considering using Vodafone broadband then I would seek help with your cognitive functioning. I have gotten so fed up with it that I am actually reviewing something which I never do. PLEASE FOR THE LOVE OF LIFE ITSELF DO NOT GET VODAFONE BROADBAND.
- Location
-
- Location
- Pershore
- Reviewing
- Vodafone
- Date
- 2022-06-26
- Comments
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Terrible broadband we pay for 76mbps but we are only getting about 9 - 10 mbps .
Had a bt engineer out to test and reset the line was fine for a few hours he suspected a possible router fault . then back to slow speeds , contacted Vodafone to be told I would be sorted but after a few days rang again to be told it could take 10 - 14 days to resolve. Avoid if you are after a reliable service in my opinion they do not care . Will be contacting ofcom to report
- Location
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- Location
- Northampton
- Reviewing
- Vodafone
- Date
- 2022-06-24
- Comments
-
Don't bother wifi so bad it cut out all the time ,super wifi booster are a waste of time.speed hours talking online to reconnect 2 days later same old crap
- Location
-
- Location
- Milton Keynes
- Reviewing
- Vodafone
- Date
- 2022-06-24
- Comments
-
Vodafone installed router in the kitchen very poor signal very poor customer service my advice is pay more for better as vodafone are useless please don't make my mistake can't wait to leave them
- Location
-
- Location
- WV5
- Reviewing
- Vodafone
- Date
- 2022-06-23
- Comments
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I think you’ll struggle to find something worse than this, unless you tie a piece of wet string to the local Openreach box and hope for the best. We had the best package on offer, we can only use broadband and Internet if we’re in the same room as the router, and the idea of watching a film is ridiculous. After three direct calls speaking to someone different at Vodafone, each one lied about what they intended to do next because nothing happened, this was over a period of four weeks the closest we got was someone who sent us a wireless transmitter, however that didn’t work. Probably because it relies on a working router.
I’m fairly certain that had they complied with my first request which was “Can we have a new router please?” the problem would be resolved. But no, we have to take it the difficult route instead, so on this basis I’m so glad I’m leaving tomorrow!
- Location
-
- Location
- Sunderland
- Reviewing
- Vodafone
- Date
- 2022-06-11
- Comments
-
Although the broadband speed was decent and we had coverage throughout the house. Vodafone customer service relating to broadband is terrible, you have to listen and select endless options before speaking to an advisor. I have never missed a payment in my life but down to the incompetent of Vodafone call center staff I now have 1. Vodafone also try to make it as hard as possible for you to leave them when you want to switch providers.
- Location
-
- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2022-06-09
- Comments
-
We have had constant problems with our wifi since set up. When we told them we would leave, they offered us and upgrade for free, which would involve a new fibre connection.
An engineer came to install this but they didn’t send us a new hub box so we’re left without wifi. They then told us our order had been cancelled on their end and we would have to wait three weeks for a new one. We informed them that as a family of four, with two parents working from home, we cannot go without wifi for that long. So they offered to send us a dongle in the meantime. 5 days later and we still hadn’t received the dongle so we contacted them again only to be told that there was no dongle order and our hub box order has been cancelled again!
Everytime we contacted them we had a explain the situation to a different person, each of which promised us different solutions which nothing ever came of.
They have now told us they don’t know when our wifi hub will be delivered and we need to wait 2/3 days to find out. They have also advised us to go and buy our own dongle and they will reimburse us- despite having this in writing I can’t imagine they will be quick to send us the money.
We have decided to leave Vodafone due to sheer incompetence and disorganisation.
Would definitely not recommend.
- Location
-
- Location
- Welling
- Reviewing
- Vodafone
- Date
- 2022-06-08
- Comments
-
Vodafone has been a complete nightmare. They couldn't get a line activated. Two month passing buck between different technical teams, still no one competent enough to address the DNS number mapping issue.
To cancel another month. So three months we were without a home phone line since moving to Vodafone.
Even after cancelling, their accounting and billing department kept adding random unjustifiable charges.
They are incompetence is astounding. In all three levels, technical, accounting/billing, customer service all were completely shambolic in each of their respective areas. Worst experience in dealing with a service provider.
Be very careful if you are thinking of Vodafone as a broadband provider. You have been warned.
- Location
-
- Location
- Coventry
- Reviewing
- Vodafone
- Date
- 2022-06-05
- Comments
-
It has been good but I have had no broadband connection since Thursday night and I'm now going into Monday with no broadband and I'm pissed off. They say that a car has hit a road side cabinet but how long does it take to repair
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.