1,510 Customer Reviews over 38 pages
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- Location
- cardiff
- Reviewing
- Vodafone
- Date
- 2020-12-09
- Comments
-
Avoid, Avoid, Avoid. Now on day 6 of no broadband with no end in sight! Agreed a new contract with Vodafone to move from sky, with our activation date last Friday.
Red light flashing on router, called every day with promises that its a problem on the line and it will be sorted tomorrow by an openreach engineer. This has been going on for three days.
No call back, no one owning the problem, possibly the worst customer service I have encountered!
Do not even consider using them!
- Location
-
- Location
- Cardiff
- Reviewing
- Vodafone
- Date
- 2024-02-27
- Comments
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Good value but limited range on router makes the speed and reliability poor
- Location
-
- Location
- carlisle
- Reviewing
- Vodafone
- Date
- 2018-12-23
- Comments
-
This has got to be the worst broadband supplier ever.
Constant drop outs 15 in 1 day
my upload speed was faster than my download speed
Never got the speed I was promised then they like to blame the previous company for their screw-ups.
AVOID AT ALL COSTS
- Location
-
- Location
- Carluke
- Reviewing
- Vodafone
- Date
- 2022-02-15
- Location
-
- Location
- Carmarthen
- Reviewing
- Vodafone
- Date
- 2023-10-03
- Comments
-
Terrible service, overpriced payment for unstable network.
I was with BT and unfortunately transferred to Vodafone whom invested only had issue with. Connection issues are constant. The customer service team are rude and unhelpful. They haven’t even taken over the line correctly and now cause an issue with the line and leaving me to pay two bills. BT have this far been fantastic sporting a full refund and Vodafone are not accepting the issues they’ve caused. I just want our at this point but it’s a huge fee to leave but I wouldn’t have noticed their error to leave within the 14 day cooling period as my bill is monthly so I’m stuck. Avoid avoid avoid
- Location
-
- Location
- Carmarthen
- Reviewing
- Vodafone
- Date
- 2022-11-11
- Comments
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Following on from my previous review - My 83 year old mother still has no telephone or broadband.
The service was supposed to go live on the 17th Oct
Vodaphone are the most incompetent bunch I have ever come across.
Their customer care is non existent and they will keep you on the phone or chat for hours without resolving anything
Whatever you do DON'T switch to Vodaphone, you will regret it!
- Location
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- Location
- Carmarthenshire
- Reviewing
- Vodafone
- Date
- 2019-05-03
- Comments
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While checking out these reviews due to consistent drop-out of internet since upgrading to "Superfast 2" in February, I realised that potentially I am stuck in a loop as Vodafone continues to ignore there is actually an issue with Broadband service. I wrote this to the Vodafone UK Home facebook page: "Been with Vodafone BB for over 2 years now. Upgraded to 'Superfast 2' in February this year. After lots of confusion, it apparently kicked in. But, getting lots of drop out (any time of day). Got some very frustrated "on-line gaming" boys in the house having consistent interruptions to the internet service. Having had enough, was going to ring Vodafone today to discuss the issue and found these reviews online. Seems Vodafone is in denial about the "not fit for purpose" service. So, do I go down the talk to someone and get nowhere scenario? Do I decide to get out of the contract early and face a nasty disconnection fee (because Vodafone refuse to acknowledge problems with the internet/router)? Do I then go to the ombusdman and face a long drawn out "fight" to get out? Or do I (and my sons) grin and bear it until the contract runs out and find a new provider.". I then found a link to contact Vodafone CEO and within an hour of emailing him, he responded, I have had an email from customer service and now a message left on my answer machine. It pays to contact the CEO directly. Not sure of the outcome as it is early days but fingers crossed.
- Location
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- Location
- Carrickfergus, Northern Ireland
- Reviewing
- Vodafone
- Date
- 2020-08-14
- Comments
-
Do not use this Company, they are terrible, never before in my 66 years of life have I been so frustrated with any Company, they should not be allowed to trade.
I cancelled my contract after 1 week, now I am trying to get my money back, stay clear if you want something which works.
- Location
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- Location
- Carshalton
- Reviewing
- Vodafone
- Date
- 2018-01-02
- Comments
-
If you are considering vodafone broadband, don't do it, just don't! On fibre 76 and recieve a max of 35 from time to time, the rest of the time shockingly lower. This is below my guaranteed speed and they simply do not care. They have concluded it is my copper wires and refuse to do anything about it as "its not our issue". Complete and utter farcical service. Pay more and get a better service with another provider. Never never had such issues with BT.
- Location
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- Location
- Caverswall
- Reviewing
- Vodafone
- Date
- 2020-08-23
- Comments
-
Absolutely appalling service. Signed up last September (2019) all was well until January (2020) then the service went downhill. I was guaranteed a speed of 25Mps, mostly it was nowhere near that speed. It finally dropped to about 8 or 9 MBps at which point I raised a complaint. For almost 2 months I had to go through the routine of proving that it was not the connection inside my home that was the issue. Numerous times I had to disconnect everything from the internet and then switch off my router and re-connect everything. Only to show that the issue was not at my end. They finally resolved the issue in May by moving me to a less congested line (their explanation). All was well for ab out a month and then the speeds dropped again to around 8 or 9 Mbps. I telephoned to complain and refused to go through the process of disconnecting everything just to prove the issue was not at my end. I sent them screen shots of the speeds I was getting through a wired connection direct to the router. Their response was that they had checked the line and I was getting 40MBps sync speed, suggesting once again the issue was at my end. How could I get 40Mbps (this is the speed that is constantly displayed on their Broadband app even when the internet speed test was showing 8Mbps). How could I achieve that speed when the internet speed test was showing between 8 and 9 Mbps. There service is really bad and I would not touch them again. I have asked numerous times to be allowed to cancel my contract as they are not delivering any where near the speeds I am supposed to be guaranteed. Each time I ask to cancel they ignore my request. When the contract is up in September (2020) I will be moving to another supplier.
- Location
-
- Location
- Cb98e
- Reviewing
- Vodafone
- Date
- 2019-04-24
- Comments
-
I get the promised speed and there customer service live chat is quick and they are very helpful. Honestly only have a little issue with no billing info in the app and WiFi can never achieve max download speeds. Ethernet connection for my PC and Xbox is Perfect with no drop outs and never have issues with streaming videos regardess of the bandwidth. 4k never once buffered on YouTube. Honestly can't fault them
- Location
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- Location
- Central Hertfordshire
- Reviewing
- Vodafone
- Date
- 2018-10-29
- Comments
-
People tend to only write reviews when things go wrong & they want to moan, so I thought I'd make a point of writing a positive review if all went well.
Switched from a major broadband/TV supplier (cancelled the TV years ago). Struggled to find good reviews on any suppliers, so deicded to bite the bullet & go vodafone
Service: Fast & efficient. all done online, no complications. I never had to contact my old supplier.
Delivery: As they stated 3 working days before switch date chosen by me.
Instructions: Simple & clear. No IT degree required.
Installation: They asked new router gets installed in the morning & it should all be done by midnight, but I forgot.
Installed around 5pm...fully up & running in 10mins. Speed tested within an hour, just over the minimum they indicated.
Use their app to change router name & password...makes it much easier.
1 week later: No issues at all. Running at speed, 6 wifi items connected & 2 hard wires.
All at £18 less than was quoted for the same upgrade from old supplier.
- Location
-
- Location
- Central London
- Reviewing
- Vodafone
- Date
- 2018-08-12
- Comments
-
Avoid Vodafone like the plague. They are incredibly badly organised, and just don't have the organisational ability to run a broadband service. I had so many issues getting set up - all caused by Vodafone doing things wrong with the installation and mischarging me. They terminated an existing line instead of transferring it, they over charged me - and every time you want to talk to them it's 5 mins of automated telephone bot asking you questions till you get through. Everyone you speak to says something different etc etc - they wont ever email you anything either so you can't have a record of what they said. Just awful customer experience. The router is shoddy and drops out regulary. If you ever want to move they say you have to pay the balance of your contract or sign up to a new 18 month contract - which is basically extortion. Total joke of a company.
- Location
-
- Location
- Central London
- Reviewing
- Vodafone
- Date
- 2018-01-20
- Location
-
- Location
- Central London
- Reviewing
- Vodafone
- Date
- 2017-10-14
- Comments
-
Worst internet ever. I literally do not even know how Vodafone is even allowed to have a broadband. Spent 30 minutes trying to load things up. Games I download that only take around an hour takes a day to download. Simply unreliable, the speed is extremely slow I do not recommend Vodafone. Customer Service is okay I guess but they end up never helping. Any recommendations?
- Location
-
- Location
- Central London
- Reviewing
- Vodafone
- Date
- 2019-01-28
- Comments
-
I feel the need to write a good review after all the concerning reviews written for almost all of the ISPs! I was worried to get a really bad service after doing some research about any of the main ISPs. I recently moved and was with VM before but it wasn't available in the new building so I signed up to Vodafone Superfast 2. Guaranteed speeds promised around 50Mbit down/12Mbit up. When the engineer came he said I could expect around 50-60Mbit and the Router initially synced with around 63. That was 4 weeks ago and meanwhile the router gradually increased the sync speed to 76Mbit down. No reconnects, stable speeds even at peak time. 20Mbit upload. Effective download speed is around 9MB/sec = 72Mbit. Couldn't be happier given that is the current maximum for this type of line. Also the router is quite decent, has good coverage and a lot of configurable options in the web interface.
- Location
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- Location
- Chalfont St Peter
- Reviewing
- Vodafone
- Date
- 2020-10-26
- Comments
-
Overall lower than expected speed, repeated lags, drop in speed and connectivity are very common, but typically comes back online in under 10 mins.. however God Bless your soul should you have a problem.. the customer service experience is horrible. I recently had a nightmare trying to get the broadband fixed on a working day. The whole thing goes down right in the middle of a busy day packed with conference calls.. try to reach customer service in the middle of conference calls and it’s the Spanish Inquisition on security, asking for pins and passwords and security questions I set up 12-18 months back, when I am trying to juggle my time between important calls.. WHY ON EARTH WOULD I BE INTERESTED IN FIXING SOMEONE ELSES BROADBAND.. I completely understand the security concern if I was trying to change something on the account all I was asking was to fix the connection, which they would see was down on their system.. Finally I had to follow up in the evening get put on hold for over 65 mins and finally get through a kind customer service executive who knew his stuff and had common sense... I don’t blame the customer service execs that are probably getting the raw end of the deal.. it’s the management of the company.. “the fish stinks from that head”..
anyway I have decided to switch.. hopefully the new provider “plus net” do a better job.. Plusnet’s customer service and communication have impressed me so far..
- Location
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- Location
- Chard
- Reviewing
- Vodafone
- Date
- 2023-05-05
- Comments
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I really don't recommend Vodafone broadband. The signal fall day to day. Call to customer service is the same than nothing. All weekend without signal and also we need to wait to thay call us to arrange a visit. Is a Shame, so mamy days without signal but the bill will be the same, it is not being reflected in the bill. Poor service, speed, signal and attention. I pretty recommend EE boadband as your option before than Vodafond.
- Location
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- Location
- Charlton
- Reviewing
- Vodafone
- Date
- 2017-07-16
- Comments
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This is the first time ever I felt like leaving review . I have tired BT , virgin before . I decided to join Vodafone simply becoz they were offering me for low price . This is the worse ever connection i have had so far . I would never ever recommend anybody to join this service .
- Location
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- Location
- Charvil
- Reviewing
- Vodafone
- Date
- 2018-12-03
- Comments
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Decided to go with VP due to a long standing issue with my phone, they kept at it and finally resolved the problem. Was not happy about the length of time but customer service eventually work reallly well.
Now to the broadband, another reason was the free gift more later, speed is 30mbps which is great, I am on Suoerfast 1, really pleased.
Reliability I have had to reset the router once so again completely happy.
Overall satisfaction - well I am not satisfied as my promised free gift of a Sonos 1 speaker still has not turned up. The last communication I received was that it will be delyaed another 15 days. Called their promotions team and although a very nice chat no commitment of a delivery date. Apparenty they are very popular and VP are waiting for supplies. They could go to John Lewis or Amazom as they seem to grow on Christmas trees there. So VP if you make a sales promise good Customer Service depends upon you fulfilling your side of the bargain or at least communicating in a meaningful manner.
- Location
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- Location
- Chatham
- Reviewing
- Vodafone
- Date
- 2022-08-10
- Comments
-
Waited 2 weeks for installation, only to be told that account is cancelled. Very disappointed.
- Location
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- Location
- Chaudhary
- Reviewing
- Vodafone
- Date
- 2021-11-20
- Location
-
- Location
- cheadle, staffordshire
- Reviewing
- Vodafone
- Date
- 2018-04-04
- Comments
-
AVOID
initially they canceled the first order without telling. so had to go through the whole process again. when i eventually received the router it has been terrible since day 1 constantly dropping out every 20 mins or so for the last 2 weeks, we were given a guaranteed minimum speed of 73mbps, when i can actually use the internet i have tested it at between 10 and 30mbps i have spoken to then they have had me change a number of settings on the router that has made absolutely no difference at all. i have resorted to using my mobile data as the broadband just drops so much and i cant ever do anything. i will be calling in the morning to cancel. i would strongly recommend you do not switch to vodafone.
- Location
-
- Location
- Chelmsford
- Reviewing
- Vodafone
- Date
- 2019-03-08
- Comments
-
Vodafone have been utterly incompetent in most aspects of the set up and [non] execution of my fibre broadband service. Five dates were given, each one assuring me that today was going to be the day when, finally, I would be 'activated'. Five times I was disappointed. No more. I hope they cancel my broadband order more efficiently than they activated it. Customer Service were pleasant, but useless. Vodafone, never, EVER again. If you are the last broadband provider on earth, I would resort to smoke signals.
- Location
-
- Location
- Cheltenham
- Reviewing
- Vodafone
- Date
- 2017-09-19
- Comments
-
Really annoying switch to VF. First of all they changed our number which we had had for 40 years. I rang to complain and was told that they could sort in 3 days. I then rang again shortly after to clarify another issue and was told it would take 4 weeks to get our old number back but no guarantee. Fortunately the first person was right! My first bill was just for a couple of days use so no surprises there. The second bill had over £40 of call charges despite having asked for the £8 anytime calling feature. Their website was down - not an unusual occurrence. Spent half an hour waiting for someone to answer in their call centre and gave up. Eventually got a response from an overseas call centre. They said that my order had not stipulated anytime calling and although they would add it to my contract there was no way that they were going to refund the overcharge. Also be aware that their "Manage my account" app is only designed for mobile use - it was difficult to get this set up as a broadband user. I am locked in now - I hope things get better.
- Location
-
- Location
- Cheltenham
- Reviewing
- Vodafone
- Date
- 2023-10-21
- Comments
-
I have been with Vodafone for a while now but due to internet problem upgraded in July to Pro plus,then 20th September started to experience problems. No where near the speed promised, so checking now daily. Customer service was non existent unhelpful. When they said they would transfer me to complaints and tell them the problem I was connected to another consultant who had no idea of my issue. Then to crown off when transferring me again to tech help they put me through to mobile and not braodband. Over two hours on the phone and got nowhere, internet is rubbish and as soon as \i can leave I will.
- Location
-
- Location
- Cheltenham
- Reviewing
- Vodafone
- Date
- 2023-06-05
- Comments
-
I decided to have my broadband and landline through you as I already had my mobile with Vodafone.
First problem, I was not at home when the engineers turned up which was the wrong day, first of all !!!! Then the day, they were supposed to have come it was cancelled. They gave a new date. Unfortunately I could not be there due to work commitments so my mother was there instead for the engineers. When they arrived, she asked if they can put the router box in the hallway next to the phone line. She was told that this was not possible and that it would need to go in the front room. She called me and said and told me what they said I then said try my bedroom where there is a phone port but apparently that was no good either. So it was set up in the front room where there was no phone line.
When I got home, I found out that unfortunately the pole across the way did not have fibre-optic so it was unable to connect to the Internet !! Why this was not checked first was beyond me ?? So I had to wait about six weeks for someone to come out and put fibre-optic into the pole across the way.
The engineers came into the house again, but I was at work, so I never spoke to them they only spoke to my mother.
Finally, everything was up and running, so I thought !!!! I don’t tend to use the landline and it was only due to the fact that the doctors had been trying to contact me and a friend on the landline. That I realised it wasn’t working. I spoke to someone on live chat who told me that I needed to use the telephone ports on the back of the hub router and plug it into the telephone. The problem with this, I don’t have a telephone line to plug it into as the nearest one is in the hallway which is nowhere near the router ? I don’t have one in the front room that is why I asked for the router to be put in the hallway.
So now I have a landline, I can’t use. Which is absolutely ridiculous because the engineers would’ve obviously noticed this when installing the router. The person on live chat was useless and just kept repeating the same thing to me, even though I kept saying the same thing back that I can’t do that.
To say, I am frustrated, would be a total understatement.
Also, when you send a complaint by email you expect a response. Vodafone have chosen to ignore.
- Location
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- Location
- Cheltenham
- Reviewing
- Vodafone
- Date
- 2019-12-11
- Comments
-
I change from Sky to Vodafone as they promised me Super Speed Internet. The first two weeks it was like promise, then it kept dropping out and would not connect. Which is very annoying when watching Netflix. I’m now using a lot more Mobile phone data than home broadband. I spoke to customer service which was useless and was very difficult to understand. They said I can not cancel as it’s over 14 days, how convenient! Eventually they agreed they would send me out a engineer. Who did not turn up after spending the whole day in waiting. Very upsetting. And yes, I am still getting charged for piss poor internet. So people I’m warning you. Please please do not use Vodafone as your Home broadband!!
- Location
-
- Location
- Cheltenham
- Reviewing
- Vodafone
- Date
- 2020-01-06
- Comments
-
If you’re considering Vodafone as a provider I’m begging you to please re consider. They’re the worst provider I have ever been with. My broadband cuts out every day without fail. And customer service are useless the 7th phone call, promises, setting changers, engineer who didn’t turn up after waiting in all day. And a promise phone calls back in afew days which didn’t happen. and my internet is still absolutely ridiculously poor. And because it over 14days I can’t cancel.
- Location
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- Location
- Cheltenham
- Reviewing
- Vodafone
- Date
- 2022-07-31
- Comments
-
Really terrible.
After setup, 5 separate calls to resolve issues. When not resolved tried to cancel.
Extremely difficult to cancel, long process which has included very long waits on the phone and live chat (eg 2 hours being transferred between departments).
- Location
-
- Location
- Cheltenham
- Reviewing
- Vodafone
- Date
- 2020-03-10
- Comments
-
We placed our order for the Vodafone service on February 22nd. We told we would receive emails letting us know when to expect the router and activation. I received the email regarding the router, however I have yet to receive a single email regarding the activation. I have had the router since March 04 with no service. when we tried to find out why on the 5th oh March it took numerous attempts and all we were told is that service has been delayed until the 9th. The 9th came and went with no update and no service. This morning, the 10th I have spent over 20 minutes on their chat (the chat service was not working last night) and was given an incoherent rant that I still don't understand. The gist of which is that the activation has been delayed until the 11th. At this point I doubt my service e will ever work. I can say without doubt, Vodafone, is the worst company I have had the displeasure of working with in my 52 years.
- Location
-
- Location
- Chesham
- Reviewing
- Vodafone
- Date
- 2019-02-26
- Comments
-
Under no circumstance should you pay for this atrocious service. The connection constantly drops out everyday, more than once. This is by far the most unreliable broadband service I have had to date.
The customer service is fine as they try to help you the best they can. The connection is dreadful and the speed will fluctuate as and when it wants to.
Save yourself the aggravation and go with another provider, I will be as soon as my contract is over.
Utter waste of money, I spend most of my browsing time using my phone data as it’s far more reliable. Ironically that’s also provided by Vodafone.
- Location
-
- Location
- Cheshire
- Reviewing
- Vodafone
- Date
- 2022-07-11
- Comments
-
Swapped from Plusnet to Vodafone due to slightly cheaper rates and free Amazon voucher. The swap was a pain as I the internet didn't work and was told it was a problem with the activation their end. A second call revealed it was actually a problem my end. The speeds are as good as Plusnet but the signal strength is appalling. I rang within the 14 days to cancel and was on the phone for over half an hour to a telesales person in another country (which is fine) who didn't have a clue what they were talking about (which wasn't fine). I was told I would have to pay circa £170 to cancel even though it was within 14 days of the initial setup. When I said I can prove it's within the 14 days she said call back tomorrow (which would have been out of the 14 days). Eventually, they said I could cancel but (unlike what I was originally told) it would have to be immediate which would leave me with no internet for circa 2 weeks while I'm meant to be working from home. Have reluctantly stayed with them. Will get a broadband booster for the signal but will deffo swap back to Plusnet when the contract ends.
- Location
-
- Location
- Cheshire
- Reviewing
- Vodafone
- Date
- 2019-04-04
- Comments
-
Not sure what the hating is all about. After being with talktalk & Sky in the past Vodafone are a refreshing change. The best broadband customer service if not one the best customer service full stop.
A few weeks after getting broadband it went down fof some reason & they sorted it, up & running again with an engineer within 24 hours. Changed my payment date twice & no issues at all. Speed is good, every now & again it may lag a little but its rare & tbh its to be expected, the speed is the same regardless who've I been with.
Highly recommended, don't let the reviews put you off - don't forget most people only review to moan so you don't get to see the good side
- Location
-
- Location
- Cheshire
- Reviewing
- Vodafone
- Date
- 2022-08-19
- Comments
-
For the first 18months brilliant, recently shocking, router drops out 7times a day, Vodafone are refusing to replace the router, they have done line checks and say the line is fine. They wont let me buy a new router and on board it. So I have been left with poor internet throughout the house. Leaving to go to Sky and now Vodafone are trying to charge me for leaving a sub par service
- Location
-
- Location
- Cheshire
- Reviewing
- Vodafone
- Date
- 2017-02-23
- Comments
-
Wow, this is an excellent service, been with bt, talktalk, Ee, sky but this is by far the best, as a customer I took the fast broadband, I get 45 mb as was said and WiFi connects at 42 mb all around the house, Vodafone have finally got something right
- Location
-
- Location
- Cheshire
- Reviewing
- Vodafone
- Date
- 2022-08-07
- Location
-
- Location
- Cheshire
- Reviewing
- Vodafone
- Date
- 2020-03-30
- Location
-
- Location
- Cheshire
- Reviewing
- Vodafone
- Date
- 2020-02-19
- Comments
-
Awful service, Awful speed, rubbish router. I would rather pay slightly more and go with a better service provider. Customer services aren't English and barely understand English language. This makes it more frustrating when you need technical issues resolving.
- Location
-
- Location
- Cheshunt
- Reviewing
- Vodafone
- Date
- 2017-05-08
- Comments
-
Broadband is ok but cross everything you have if you need to call customer service with a problem.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.