Vodafone Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.

Recent Customer Ratings for Vodafone

  • Satisfaction
    2.8 stars
  • Customer Service
    2.8 stars
  • Speed
    2.7 stars
  • Reliability
    2.7 stars

Based on 1754 customer ratings since 2020-05-14 (Show all time ratings)

Visit Vodafone   Read our Vodafone buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,030 Customer Reviews over 26 pages

  • Reviewer
    Location
    Cinderford
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Don't believe the bull about guaranteed speed. I am supposed to get 25mps but lucky if I get 12mps. Try to get the discount added and they have only ever done it once in 11 months. I live about 20 meters from the exchange too. so far taken 2 hours to download 3gig of game. Utter rubbish this lot. AVOID
  • Reviewer
    Location
    Cirencester
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Moved from a cancelled 2 month disaster with BT. How OFCOM permits this shower to trade as a company is beyond me .The back office function is chaotic and the Indian call centre good for nothing. BT uses unacheivable line speeds to sell broadband . Vodafone changeover came and went with no issue .The promised speed is exactly where it should be and something never achieved with BT. Vodafone does not seem to traffic manage or prioritise . This maybe due to the massive capacity of the old C&W business fibre network Vodafone bought in 2012 .
    I have very stable bb at the promised speed and my monthly bill has been halved. Yes Vodafone has had its problems but there is a will to improve unlike BT who just want your money.....
  • Reviewer
    Location
    Clacton
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I would strongly advise everyone to stay clear from Vodafone they are useless with apsaloutly everything, I ordered the internet about a month and a half ago they told me they can't do finer in my area the bloke on the phone advised me to order another one so I did It never worked then I had to wait for an engineer who still couldn't fix it and then I had to wait for another engineer who still couldn't fix it then Vodafone tell me they can't do anything about it we have to cancel our internet with them but have the cheek to say I have to box up the router and take it to the postbox to cancel even though I've missed out on 2 days wages sitting in for this all to be sorted waited a month and a half with no internet to get told I have to cancel I would never recommend these to anyone please think before taking there rubbish deals thanks
  • Reviewer
    Location
    Coalville - Leicester
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    Comments
    After contact about a free instalion, advertised on their website, i was asked for a technician visit with a 60ish pound cost. A true joke. False advertisement like this should be punished.
  • Reviewer
    Location
    Coatbridge
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Since joining Vodafone we have had several on going issues either with changing address, access to the account, internet going down and others.

    Customer services are an absolute joke and tell you exactly what you want to hear but nothing ever comes to fruition. I have been outright lied to on several occasions. Offered free upgrades and when I phoned to arrange this told that it wasn’t possible and that I can’t get one. The system is rigged against its customers and they do not care about you at all if issue arise. I will be happy to leave Vodafone as soon as our contract ends.

    Wouldn’t recommend to anyone. Worst company we’ve had broadband with.
  • Reviewer
    Location
    Colchester
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Over the years I've had a lot of experience in trying out a number of different Broadband packages and each time have been terribly disappointed, until now. Our area suffers from having old style BT line connections with a great deal of inertia on the part of BT to change things unless of course you happen to be buying their service for much greater than the average market price.

    Every previous attempt over the past decade has led to similar results with poor download speeds and a pretty mundane response from the provider.

    In desperation I turned to Vodafone, with whom I have my mobile service, and who are now offering a good deal on Superfast Broadband with a guaranteed minimum speed. When I contacted them to explain my connection problems they assured me it would not be a problem to them and I would be able to achieve a Superfast service. Initially, however that did not prove correct as, on the connection date the Open Reach engineer discovered there were no spare Superfast ports available in our BT service box.

    Within minutes of finding this out I received a call from Vodafone Customer Services explaining the issues and with an immediate alternative temporary internet solution to keep me connected while they sorted it out with BT and Open Reach.

    In the space of the next seven days I had updates aplenty from Vodafone and then they achieved what others had failed to do - I had a Superfast connection.

    Never in more than a decade of other providers, including Talk Talk (abysmal twice), Plus Net (twice), Sky and John Lewis (which is Plus Net in disguise I think) have I ever had this level of service, nor the results I was seeking.
    In the past my average download speeds were a pitiful 2Mbps if I was lucky. Now since Voadfone its averaging 21.5 MBps, more than ten times better.

    To top that the Vodafone router is amazing. It's robust and efficient with what I believe they call Beaming technology. Before we could not use Wifi in our garden yet now we have connections all the way to the back of it and even inside a summerhouse which is a good 30 metres away from teh router, with little impact on download speed.

    Am I pleased? You bet! Thank you Vodafone. Never before have I been able to write a review for anything which is as glowing as this one. But please keep it up for all those others out there who like me have been through hell and back with some of the other less effective providers.
  • Reviewer
    Location
    Colchester
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I signed up for Vodafone’s 18 month super-fast broadband deal. At first, everything seemed fine. Set up was okay, connection was stable and consistent.

    My main issue and the reason why I have given Vodafone 1 star is because of customer service. When something goes wrong it is a BATTLE to try and get it resolved.

    Problems first arose when someone mistakenly entered my address for an EE broadband account. I notified Vodafone immediately and was reassured that the attempted switch would not happen. I have proof of this conversation through web chat logs receipted to my email.

    What happened next can only be described as a hilarious farce. The switch to EE continued. On 22nd July my broadband was deactivated and I received a “sorry to see you go” email at 4am. I had no prior notification of this switch continuing, and no knowledge of who was trying to pursue the broadband switch.

    Upon seeing the “sorry to see you go” email, I contacted Vodafone immediately to cancel the broadband switch once again. At this stage I was told by the sales representative that my account had already been deactivated and the only way they could fix this mess is by setting up a whole new broadband order. The earliest they could get me back up and running was 14 working days.

    I work from home, so this came as a huge blow to me that I could be deactivated from my account without my consent, without my authorisation, and without ANY warning. Vodafone have been incredibly obstinate and have tried to minimise this incident as much as they can.

    At first I was offered a free dongle and free-of-charge data plan to tide me over whilst I wait for my broadband to be reactivated. I was told to go to a Vodafone store that same day and that I could collect one, free-of-charge. That turned out to be an oversell – I had to purchase the dongle and data plan. I tried to chase Vodafone for reimbursement for this, as I was promised and reassured multiple times over the phone. I eventually got a refund for the dongle, but the airtime bill came to £200+ (after repeated promises, recorded from online chat, assuring me I would not be charged). I then had to get in contact AGAIN, only to be told that I need to pay the bill repeatedly, until someone who knew how to read the notes on my account realised that I was in fact promised a free airtime bill.

    Now we’re in August, and my new broadband order has been activated. It took a whole day to call up someone competent so they could ‘activate’ my internet connection, even though the line had now been switched to Vodafone and I should’ve been able to just plug in the router and go.

    I was promised (lol) that once I reactivated my broadband with Vodafone, adequate compensation could then be discussed. Obviously this isn’t happening. AVOID VODAFONE AT ALL COSTS.

    What happened to me is called slamming, and it's against ofcom's rules. I've been in contact with ofcom about this because Vodafone are truly ridiculous and about as helpful as a speck of dust. MY advice to other people is to get ofcom involved in any wrongdoing you suspect from Vodafone or other telecommunications companies.
  • Reviewer
    Location
    Colchester
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Switched from sky as was offered better speeds. Avoid by all costs. Don't be fooled by the good price and high speeds. for 3 weeks now I haven't had a day where the internet has stayed online all day, diconects of 1-3 hours serval times a day. Customer service don't have a clue, get transferred from one person to another.Then to be told they will look into it give you a call back in 48 hours( 5 times thay have said this over the past 3 weeks and each time I'VE had to call them back. on the occasion we do get internet you can't stream, you get high ping in games, have problems with YouTube ect.Cant stress enough how poor this internet is! will give you hours upon hours of stress everyday. Really can't wait till my contracts up. Don't make this mistake.
  • Reviewer
    Location
    Colchester
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have just upgradee to Superfast 2. The download speed is on average 71 and upload 18. Vodafone have always been very helpful over the phone and in the local outlet. For a total price of £23 + £5 for unlimited phone calls. Extremely happy with the service.
  • Reviewer
    Location
    Cornwall
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely awful. WiFi cuts out all the time. Can't connect any devices (WiFi printers and Google home etc.) Can't log in to the website help centre as it needs 4 different passwords and codes that aren't on the router anywhere (all of which are referred to as router passwords.) Basically we're paying for the privilege of not being able to use the devices in our home because this broadband is useless.
  • Reviewer
    Location
    Cornwall
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Cannot believe the change of fortunes had excellent service from Vodafone had recommended them and extended my contract. Now I cannot think of an organisation I have had worse customer experience with cancelled my service in error, not meeting the minimum speed have lied to me on the phone the complaints system is a joke and I am stuck with them for 18 months never again will I touch any of their products.
  • Reviewer
    Location
    CORNWALL
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Set up two months ago. Have since called in three times due to problems with speed and connection reliability. The first two phone calls were two hours each and the last 35 mins. Problem still not resolved!
  • Reviewer
    Location
    Cornwall
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We signed up to them and the internet literally didn't work. Was cutting out constantly. Can't download anything on sky. Nothing worked at All! We called them and decided to be upgraded to fibre broadband they said it'll be done within 11 days. 11 days came and went and nothing. Internet wasn't working at all now. So my husband spoke to them on live chat. And they said it would be another 2 weeks! No reason why. So after been told 11 days it would actually be 25! I tried calling. They said I'd be on hold for 1-2 minutes, 45 minutes later still no one available to talk to and still on hold! We are self employed and do a lot of our work online at home. We have decided to leave them, and join someone reliable, as we don't trust it be done in 2 weeks as they've already lied.
  • Reviewer
    Location
    Coventry
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst fiber-optic broadband I have had for over 15 years. Including, SKY, EE (the best) and others. Constantly keeps dropping signal or running very slow and vodafone are unwilling to terminate my contract. I have heard many similar complaints since and the same with their mobile phone contracts. Avoid at all costs!
  • Reviewer
    Location
    Coventry
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    Comments
    Cancelled Virgin cause it was to expensive ,contacted Vodaphone and the nightmare began ! phoned call centre spent almost an hour got through, then halfway into the process was cut off after all my details were taken ,chat bot India next all details taken after 40 mins got acc no ,needed to confirm some details another Indian chat box who told me there was no record of my previous and no account existed ,so went through it all again another acc no given ,got letter confirming install and router phoned call centre who told me my application hadn’t been registered at all by Vodaphone ,since then I have spoken to five other Vodaphone staff and my total time taken has been 6hours trying to buy broadband ,account finally set up and router arrived but then I read TrustPilot reviews where 86% gave VPhone 1 star so I cancelled with Vodaphone ,asked them to collect router and they told me there was no record of it ! I must say this experience has almost sent me mad ,and to cap it all my direct debit details arrived this morning phoned VP but they told me they can’t cancel it now and I need to contact my bank , Worst company I have ever dealt with in my life ,gone back to Virgin at least they are capable of talking sense .
  • Reviewer
    Location
    Coventry
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    The worst broadband we've ever had. Speed is tempting but what you gonna do with it if you cannot connect to the Internet????? Its like that almost every single day, I have to use my phone mobile data to use it. Its really bad I'm considering cancelling my agreement with them
  • Reviewer
    Location
    Coventry
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    absolutely the worst internet i have ever seen. never had the speeds they say they offer, never had any solution from customer service.
  • Reviewer
    Location
    Craigavon
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The broadband speed is random, mostly not what is advertised. WiFi is garbage you need to be within 3 feet to get service. The helpline pretend to help you but they just string you along with, 'i will call you back on...' doesn't happen, and ' we are working to solve your problems and we will open up a case number, etc. Total nonsense. Worst customer service of all time. Avoid!
  • Reviewer
    Location
    Cranleigh
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Switched over from bt about 3 weeks ago. Nothing but problems. Constantly slow and dropping out although the Vodafone app says my sync speed is high. Customer service are friendly, but hopeless constantly saying they will call you back, wait 48 hours, then repeat the same checks again and again. Got so frustrated today after another 30 minutes on the phone I cancelled my broadband! Avoid!!!!
  • Reviewer
    Location
    Crewe
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    As I read the opinions on the Vodafone broadband. I was scared. But I've been for a week and I'm happy. I connect It is constantly and fast. I personally like it. And I'm happy.
  • Reviewer
    Location
    Crewe
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful service office !!!! Home Internet awful !!! from December 19, I have a contract 3 weeks later, there is no internet all the time. I do not recommend . zero respect to the customer !!!!
  • Reviewer
    Location
    Crewe
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Tenants have been without internet for three weeks now, just woke up and literally didn't work one day. Ran through all of the diagnostic stuff they asked us to, promised an engineer three times but never happened, just kept asking us to jump through more hoops to justify a call out.

    Cannot connect, no speed whatsoever, 0 reliability. All customer service representitives that I've spoken to (over 8 hours this week!) Have lied to me and told me something completely different.
  • Reviewer
    Location
    CROWBOROUGH
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Awful! Tried several providers and Vodafone has definitely been the worst. Paying a bomb for supposedly superior wifi, but in fact often glitches when streaming on just one device, and I've been totally unable to use it for work from the upstairs room in our relatively small house! Useless customer service keeps me talking ages and basically just tells me to switch the channels!
  • Reviewer
    Location
    Crowborough
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I’ve got the 35mbps deal and my usual speed test is around 15 so spoke to vodafone and got it sorted for 5 mins it was ok and went back to the same and this carried on throughout my 12 month contract. Funny how they always manage to make it ok almost instantly when you contact them? Any way I cancelled giving my 30 days notice and the moment I did this my speeds are no more than 5 mbps!!! Complete joke! Now they can’t make it any better apparently, I wonder if this is because I’ve cancelled my subscription? even though it’s not supposed to expire until the end of the month, it’s basically non existent any way!!! Vodafone are a joke.
  • Reviewer
    Location
    Croydon
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Do not use Vodafone !! Bad customer service have wasted 3 hours of my life just getting through to these guys over the last 2 days.

    Had the first lady told menits activated and wait till 10pm!! Funny how their lines close at 10pm too.

    I was promised a call back the following morning which didnt happen. Hence I spent another day calling them. The first hour passed I got through, he said he couldn't hear me and said he will call back and didn't. Now im waiting on a call as we speak.. I am cancelling within 2 days of this service! Stay away if your the type who needs to work from home. This internet will get you the sack !!!
  • Reviewer
    Location
    Croyon, Surrey, UK
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Truly the worst broadband I have ever had. Disconnection issues every morning, so having to call Vodafone customer services every morning.
    Their Customer Service Team are based in Egypt and trying to get any kind of service out of them is totally non-existent!
    Do not go with Vodafone broadband!
    You have been warned.

    Thanks
  • Reviewer
    Location
    cumbernauld
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    they promised me the earth everything from of course they loved me right up to the cheque is in the mail .
    right from the start they were awful i was locked out due to confusion over username etc i was on the fone or e-mail for 4 hours to change details i was still locked out as the customer service advisor put wrong addres in complained on website was called back by john from the directors office who again assured me he could sort out we made an appointment to call on the Monday morning he didn't call until 2pm when i mentioned it he said he was busy (i didnt have anything else to do like work ) but if that is the standard of the service i am not surprised he is busy the only thing he got right was cancelling my subscription and getting me a returns bag for equipment . gave 1 star because impossible to give none .
  • Reviewer
    Location
    Cumbria
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Do not sign up. Paying half price for 3x the speed I got with BT, too good to be true. Minimum guarantee speed of 49mbps download. Should be 76 mbps. Getting 35 max. Speed always alters. 13 live chats, 3 phone calls and 3 engineers later and still having cut outs every hour and slow speeds no where near what we were promised. Pay the extra £10 a month because it is much more worth it than the extremely poor service delivered. Wish there was a way of pulling out of a contract as I would definitely.
  • Reviewer
    Location
    Cumbria
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Started with them but they blocked my VPN. Technical told me that it was illegal to use a VPN in the UK (it isn't) and wouldn't do anything so I left within the 14 day period.THEY JUST CAN'T DO BROADBAND
  • Reviewer
    Location
    Cwmbran
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      5 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Tried to switch via Money Saving Expert. First order mysteriously cancelled (blamed 3rd party provider). Tried a second time , order seemed to go through and checked progress, confirmed. Next day their system couldn't find order, checked at 8 am customer services said its still there. 10.45 am another customer services person in India wanted to check if I wanted to add any extras ( odd call), 30 minutes later I had a new confirmation with different number, called again and low and behold she had put through a new order, losing my £100 voucher. CANCELLED. Seems like a bad practice from Vodafone,
  • Reviewer
    Location
    Dartford
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If you want trustworthy internet that will work all the time with great customer care dont get vodafone worst ever swap you would expect better speed from a potato
  • Reviewer
    Location
    Dartford
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We fell for the scam of "if your broadband falls below a speed we will refund you". When we first swapped from the really poor talk talk to voda we were getting 27-35mps all good, then 2 weeks in I started slowing. We used they're app to report and they apologised and gave us money off.
    Speed was fine until another week went and again it started dropping, again we complained and the response was ..really sorry we can't make it any fast so we will reduce your bill.
    Totally missing the point that it's not the money I'm bothered about but the speed. So now we are stuck with 6-11 MPs and tied in to the contract.
    What a simple way to poach customers.
    Please don't fall for the same scam
  • Reviewer
    Location
    Derby
    Reviewing
    Vodafone
    Date
    Ratings
    • Reliability
      1 star
    • Speed
      1 star
    • Customer Service
      1 star
    • Satisfaction
      1 star
    Comments
    Vodafone used to be my go to provider for all communication, however they are outdated, non-responsive and provide a broadband service that is a slow as my granny getting out of her chair - she's been dead over 15 years.

    A fast fiber connection promised in July at 56 mps and over five weeks of asking them to provide any technical reason why 24 Mps is the best they can do.

    They still charged me £ 27 for the privilege and only refunded me on the seventh call.

    A new router was promised several months ago and was chased and over promised a second time. It wasn't until I asked for the third time that it came a week later. This still didn't help with poor speeds.

    Vodafone's shocking non responsive customer care service is pathetic; their online chat function is repetitive at best and the service team don't know anything about your case so you spend hours repeating yourself on the phone. The technical team were never available for any commentary.

    Stay away from Vodafone and go straight to BT - they are the only ones who can install a fiber network to your door.
  • Reviewer
    Location
    Derby
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Do NOT under any circumstances buy broadband from Vodafone EVER. To my mind, they are a fraudulent organisation that does not operate honestly. There’s a reason they come at the BOTTOM of every customer satisfaction survey.

    Do NOT be seduced by any “deals” as these are illusory and it will take you YEARS to fix and problems. Just walk away immediately. Vodafone are woefully ill equipped to deal with even the SLIGHTEST issue. Call center staff are naturally useless, but all the head office staff are illiterate idiots also. You won’t get a simple answer out of ANY of them. The culture at Vodafone is very much one of “lie, deny, and do nothing” which is something that as a paying customer you can do without. That comes from the top down. The CEO is an absolute joke and their “executive relations” team may as well be a bunch of interns for all the good they are.

    PLEASE do not use Vodafone but literally any other phone or broadband provider. You have been warned. I can provide details and correspondence to back up everything I say. Keep away. Dealing with Vodafone can seriously damage your health.
  • Reviewer
    Location
    Derby
    Reviewing
    Vodafone
    Date
    Comments
    Having recently moved into our first home my partner and I wanted a broadband set up which wasn’t too costly however fibre is a must for us so we chose Vodafone. To cut a long story short, you certainly get what you pay for, we wish we had chosen another more reliable company like BT or Virgin as we’ve had a terrible experience. We waited THREE weeks for the engineer to come out, our router has still not been delivered despite our connection being set up three days ago and several phone calls to Vodafone asking them where it is. They have blamed DPD for the router not being delivered... After speaking several times to someone on the phone to add to the terrible set up service the CUSTOMER SERVICE was awful too to the point where the lady on the phone to me tried to argue with me. Such a disappointment we will never choose to go with Vodafone again, really regretful choice. We are still without broadband. I do not recommend at all.
  • Reviewer
    Location
    Derby
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Extremely bad customer service, very disorganised, no coordination between employees, everyone is saying different things!!! I referred this service to my friend and he has to wait 2 months to get the service. Now, I wanted t transfer the ownership of one broadband to my friend and this is what happened since last 5 days:
    I called them today and they said the transfer of ownership will start on 23rd of May and I need to fill a form on that day?! Before 3 days I spoke with another person at Vodaphone and he told me that the transfer of ownership will start on 2nd of May and he gave me a link to a form and asked me to fill it and I did, Last week we filled another form at a Vodaphone store in Derby City in the UK transfer the ownership and they said it would happen in 10 days!!!. They sent me 2 emails asking me to call the department of transferring but when I am calling them everyone is saying different things. NOT recommended unless if you want to make yourself in a big trouble. I would never refer to anyone or recommend to anyone else
  • Reviewer
    Location
    Derby
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Everyone reviews for bad experiences. I've been with Vodafone for the best part of a year and it's been a very good and reliable year. The router is reliable and has good range within my 3 bed house. I can stream seamlessly and I can't actually think of a single time it has done the annoying "buffering" thing! Customer service when I called over the last 2 days has been excellent - fair and not pushy at all. Overall I've been pleased with Vodafone's broadband.
  • Reviewer
    Location
    Derby
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Promised 25mbps.
    Actual 9.5mbps.
    Constantly dropping out.
    When talking to the engineers, they wanted me to connect the router to a laptop. Incorrect cable supplied so they told me I would have to buy a cable. I refused so they closed the complaint.
    Tied in to the worst internet provider I've ever experienced for another 9 months
  • Reviewer
    Location
    Derby
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Switched from talk talk to Vodafone. Gave them month advance time, on the day internet was not connected and now over two weeks later still no internet. Every "consultant" I lying in exactly the same way as previous consultant - engineer will be with you in two days and you will have the internet. Still nothing. Worst experience I ever had.
  • Reviewer
    Location
    Derby
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I'm new to Vodafone I've had the home broadband a few weeks and I've had no issues at all I've constantly had a good service and can't Slag vodafone off at all
    I didn't know what to get when choosing broadband so chose vodafone as I'm on pay as you go and tbh I'm glad I did everyone I know is either on sky or BT and there always moaning about something or other.
    Don't knock until you try that's my advise.

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