1,510 Customer Reviews over 38 pages
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- Location
- Burton
- Reviewing
- Vodafone
- Date
- 2018-06-23
- Comments
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Don’t bother. Really poor speed, drop connection quite often. They tell you a sync speed on their app ( like me telling you a can run 100m in 9.58 seconds ) we all know I can’t but I told you it’s true so it’s got to be !!!!
Got out of my contract in the 30 day get out period , thank god, don’t think I could cope with 18 months of a better upload speed than download!!! No joke this day and age.
About time something was done by the government about such poor speeds and promises . Roll on when I can get virgin in my area. Back to BT for now ( as long as they don’t start slowing me down again !! )
- Location
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- Location
- Burton on Trent
- Reviewing
- Vodafone
- Date
- 2019-01-29
- Comments
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They are one of the cheapest on the market for a reason. If it was FREE, I would say no to them! Download speed was a joke. They needed 10 days to do all the checks and speed judgement and guess what..it was still below any expected standards!! I used sky before and it was only the price that attracted me. CHEAPER MEANS WORSE!!! AVOID AT ALL COST!!! Oh and they said its due do my geographical location - complete and utter load of B*****S. Plusnet arrived and 3x faster than VODAFONE! AVOID!
- Location
-
- Location
- Burton on Trent
- Reviewing
- Vodafone
- Date
- 2018-09-23
- Comments
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THE WORST BROADBAND EVER! Thought I’d save money by getting fibre for £20 per month through Vodafone. Constantly drops out and I can’t even load webpages in less than 5 minutes. YouTube videos don’t load in 360p and the internet kicks my Xbox offline every 15 minutes. Contact Vodafone for them to tell me that my exchange is overloaded on the fibre line and that it’s an Openreach issue, and not their fault. I contact Openreach to find out that they have no idea what I’m talking about! Vodafone will just fob you off constantly. I would rather spend £100 per month if it meant I would have reliable fast internet
- Location
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- Location
- BURTON-ON-TRENT
- Reviewing
- Vodafone
- Date
- 2020-06-06
- Comments
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They have obviously over sold their bandwidth so cannot supply their customers, but keep on advertising. Bottom line don't go there.
- Location
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- Location
- Bury Lancashire
- Reviewing
- Vodafone
- Date
- 2017-05-12
- Comments
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So far so good everything was on time never had a day without internet. Everything went as they said we have to firesticks 2 Xbox consoles a PS4 2 tablets a laptop and 4 phones connect and it's never dropped a bit. Very happy so far and it's faster speed than I got told it was only Surpose to be 27-38meg but I get all least 40meg speed so it's a thumbs up for me glad I changed from sky
- Location
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- Location
- Bury St Edmunds
- Reviewing
- Vodafone
- Date
- 2017-05-25
- Comments
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Can't fault it... Now with ofcom law they give you a guaranteed speed and speeds you can get up to... 73mbps constant... A few niggles with my first router but a call to them.. Based in Scotland no less... They were on the case.. Adjusted settings pushed a firmware not yet out didn't fix it so the sent me a new router which was up and running in 10 mins. Coming from sky which was poor and slow.. It's amazing.. Something to do with them not sharing bts data lines and having 2 of there own.. Keep up the good work Vodafone.
- Location
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- Location
- Bury St Edmunds
- Reviewing
- Vodafone
- Date
- 2022-12-17
- Comments
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I have spent the last 2 hours trying to find someone to help with my broadband. Would you believe their is no one available. I tried yesterday too. I can't even do chat with an advisor after Tobi. I have had broadband problems several times and I wish I could go with a different provider0 but they will charge an exit fee so.i aam stuck till next December. Vodafone I cannot reccomend.
- Location
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- Location
- Bury St Edmunds
- Reviewing
- Vodafone
- Date
- 2017-12-17
- Comments
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I was promised a minimum speed of 40mbps and I'm struggling to even get 12mbps.
My old provider gave me over 20mbps and the area offers up to 57mbps.
I've twice contacted Vodafone about this and although helpful, the speed has not increased at all.
Very dissatisfied, disappointed and wouldn't recommend.
- Location
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- Location
- Bury St Edmunds
- Reviewing
- Vodafone
- Date
- 2023-08-10
- Comments
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Since broadband was installed 3 months ago we have had next to no service, it drops out all the time. I have made numerous calls to Vodafone they keep getting me to reset it and after 24 hours it will be fine. Speak to different people each time half of them say they can't find the notes regarding my previous calls. My daughter was here last Friday, she is more tech minded and told the guy we needed somebody to come and check the line, he said City Fibre would contact us within 3 working days, that didn't happen. I rang Vodafone again yesterday, lady told me she could fix it and some of my equip was on 2.4G and some on 5G. I've only got 2 things on it. She would resolve it remotely and within 24 hours all would be good. Came in tonight, no Internet and now also no landline.... Another call to Vodafone, had to reset it AGAIN has told me it will be working in 24hours. Not holding my breath. Wish I had read the reviews. Would definitely not recommend Vodafone for broadband. Absolutely useless customer service. I am going to try and cancel my contract although that doesn't look very hopeful, how are they able to get away with it.....
- Location
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- Location
- Bury St Edmunds
- Reviewing
- Vodafone
- Date
- 2020-11-19
- Comments
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Broadband keep dropping out and when connected < 1MB. Impossible to contact VF for help. Absolute disaster.
- Location
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- Location
- Caerphilly
- Reviewing
- Vodafone
- Date
- 2021-06-01
- Comments
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Moved providers to Vodafone. They told me to set up an account. When I tried to do this it didn't work. After one and half hours on live chat, speaking to 6 different people they told me there was a technical issue and try again in 48 hours. Tried again in 48 hours but still didn't work so called customer service. For some reason my pin didn't work which I'm not sure why as it was my daughters year she was born and it worked 2 days earlier. Therefore no one would talk to me and told me I have to travel 45 mins on a train to a local store to prove who I was. I finally got through to someone with half a brain and cancelled the contract before it started. I think I had a lucky escape!!!!
- Location
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- Location
- Caerphilly
- Reviewing
- Vodafone
- Date
- 2022-01-17
- Comments
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We have been without Wi-Fi for weeks now. Vodafone has sent out engineers 5 times to do something about it and yet the problem still persists while they insist there is nothing wrong with our connection. This is not on, I’ve been missing work due to their incompetence. Will be looking for another provider ASAP.
- Location
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- Location
- Caldicot
- Reviewing
- Vodafone
- Date
- 2020-06-12
- Comments
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So far I have had no issues with Vodafone since switching from PlusNet (Who started charging £40pm for a below-average service). Vodafone genuinely seems quicker to me (Perhaps their router is better?) and I haven't had any internet dropouts (Of which mini ones were a constant pain with Plusnet). The added bonus with Vodafone is that their customer service so far has been great (Despite Covid) and I'm paying much less. Top marks and as long as this continues then I won't be looking anywhere else. I would highly recommend!
- Location
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- Location
- Camberley
- Reviewing
- Vodafone
- Date
- 2020-08-24
- Comments
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I’ve had Vodafone broadband since June, I replaced virgin media 100mg broadband as the costs were getting out of control and for one person I was clearly overpaying for speed I didn’t really need. After switching, It’s almost felt like there has been no difference in speed and my Vodafone broadband. Has consistently been over the advertised speed. Very satisfied so far
- Location
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- Location
- Cambridge
- Reviewing
- Vodafone
- Date
- 2020-06-11
- Comments
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NEW JOINERS BEWARE (AVOID AT ALL COSTS): After using Vodafone broadband for over a year now, I found that my internet regularly dropped to around 7 Mbps (made video calls painful and voice calls difficult) and sometimes as low as 0.12 Mbps (completely unusable) with the contract stating average speeds of 35 Mbps. After numerous exchanges with the technical team at Vodafone (who seemed like they didn't really care and gave cookie-cutter responses) I decided that by upgrading my internet may solve my problem. I contacted the Vodafone sales team (who was equally stand-offish) asking for an upgrade only to be told that I would be tied down with yet ANOTHER 24 month contract, THEY EVEN SUGGESTED I LEAVE AND PAY THE LEAVING FEE TO EXIT MY CURRENT CONTRACT!! I have never experienced such poor customer service in my entire life, let alone by such a large company.
- Location
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- Location
- Cambridge
- Reviewing
- Vodafone
- Date
- 2019-04-04
- Comments
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The worst experience I have ever had with a telecommunication company. I had a mobile broadband, the website stated clearly that the end date of the service. Three months after the end date, I get a bill for the past three months. I call them up and they tell me that I have to give a notice and the services will be cancelled after a month and I will have to pay for 4 months in total after the "end-date" of the service.
The customer services and complaint lines advisors are very rude. Whenever I asked a question, their reply was, "Well, that's very unfortunate""Well, that's how it is".
What I didn't understand is why there were no emails sent in the past three months to tell me there is an outstanding balance? and they didn't have an answer for that. They don't care about their customer satisfaction, they only want to squeeze and extra amount of money.
Very bad service, very rude customer service agents.
- Location
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- Location
- Cambridge
- Reviewing
- Vodafone
- Date
- 2019-08-28
- Comments
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The worst company ever. I ordered broadband over a month ago and my connection date has been cancelled twice without anyone notifying me. I just come home to find I still have no internet service. Vodafone just deflected blame on the company they hire to do the connection and take no accountability nor action. They've hung up on me 6 times and offer no help. Do not get internet with this company. Their customer service skills are awful as well.
- Location
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- Location
- Cambridge
- Reviewing
- Vodafone
- Date
- 2023-09-30
- Comments
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The wifi didn't work for months, the landlady was going in and out of the shop and calling them eveydays. The customer service was terrible, putting her on hold for hours and the someone else was picking up again, and the again the same thing. She kept paying every months to receive a really bad service and for a wifi that wasn't working. Whatever Vodafone advertise about being reliable, we didn't find it to be true
- Location
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- Location
- Cambridge
- Reviewing
- Vodafone
- Date
- 2023-08-28
- Comments
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I have spent many months now trying to resolve an issue with my broadband which impacts my business significantly, not least because my business phone line remains dead despite many hours spent on the phone to Vodafone. The broadband is fast when it works. Other than that I have nothing positive to add. Many broken promises to fix/call me back/take ownership of the problem until it’s fixed and still, my business is being impacted very negatively by the lack of a functioning landline. I certainly wouldn’t recommend the service to anyone looking for reliability and a competent Customer Service team
- Location
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- Location
- Cambridge
- Reviewing
- Vodafone
- Date
- 2019-10-13
- Comments
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I moved house in September, had called about it in August, yet the activation of the broadband at the new address has been delayed 3 times. The new activation date now would be 28th October, so I simply cancelled my contract. Poor (customer) service is quite an understatement.
- Location
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- Location
- Cambridge
- Reviewing
- Vodafone
- Date
- 2019-05-15
- Comments
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Happy with speed but it did disconnect at least 2-3 times a month for a few minutes, so not entirely happy with the continuity of the service. The biggest thing I'm annoyed with is that Vodafone ask for the router and accessories back after the contract ends(mine was 18 months). They keep threatening with a £72 fine if not returned in the original package and condition. They didn't bother to send the return bag as promised even after I reached out to them twice. Still figuring out how and where to return the the device. Don't know how such a basic device can cost £72 beats me. I am never going to use Vodafone ever or recommend it to anyone. Sad and disappointed.
- Location
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- Location
- Cambridge
- Reviewing
- Vodafone
- Date
- 2022-01-06
- Comments
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I chose Vodafone when moving into a new property.
Wi-fi hub was delivered on time, and activation went ahead as scheduled with no issues.
So far, after around 3 weeks, I've had no issues, speed is on par with predicted speeds, signal is strong all over the house and no drop outs.
I haven't had a need to contact customer service so can't comment on their effectiveness, but I've been a customer of their mobile service for years and they have always been helpful
- Location
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- Location
- cambridge
- Reviewing
- Vodafone
- Date
- 2019-12-07
- Comments
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i made an order for broadband and decided to cancel same day , they refused to send any confirmation , live chat confirmed it was canceled same day and nothing to pay , as time went on they kept sending me emails stating what day it would start what my bill was etc
5 weeks on i get a bill , call up and complain , they say its sorted nothing to pay , same day more phone messages and email me another bill
total shambles of customer service , never again , wouldnt reccomend to anyone its simply not possible to resolve an issue with these people
its also overseas call center which you may not prefer
- Location
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- Location
- Cambridge
- Reviewing
- Vodafone
- Date
- 2023-03-10
- Comments
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Absolute rubbish. I’m paying for 500mgs yet every time at peak hours connection goes. Can’t wait to get out of this contract - no doubt Vodafone will increase by 13% this year
- Location
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- Location
- CAMBRIDGE
- Reviewing
- Vodafone
- Date
- 2020-06-24
- Comments
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Idiots delayed my order then took over my landline but told me they don't do broadband in my area even though they sent me a router so I have no broadband for weeks and have to use mobile data to work from home and they even sent me a bill. Avoid these losers
- Location
-
- Location
- Cambridge
- Reviewing
- Vodafone
- Date
- 2024-02-15
- Comments
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I have had 900 Mb/s fibre-to-the-premises Internet through Vodafone for about three years. I have enjoyed good reliable service, with practically no interruptions. The customer service, (the very few times that I needed something from them, has been knowledgeable and helpful.
- Location
-
- Location
- Cambridgeshire
- Reviewing
- Vodafone
- Date
- 2018-04-19
- Comments
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AVOID!!!! If there was an option to give zero stars I would. Had broadband with VF for 4 months now, internet drops at least 4 times a day, speed is so slow, lucky to get 9mbps through WIFI and ethernet. I work from home and this is a severe problem. The morons at tech support send us round in circles. We discovered not all of our issues have been logged. We were told twice we can leave without cancellation fee and compensation if the problem cannot be solved within 48 hours. It's now been 4 months and the broadband is so bad that we have now lost all internet connection for over a week. VF's response...the tech team will get back to you in 48 hours! APPALLING! We have logged a formal complaint and told we have to wait at least 14 days while they 'investigate' before we can cancel. What a load of BS!
- Location
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- Location
- Cambridgeshire
- Reviewing
- Vodafone
- Date
- 2020-04-14
- Comments
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Absolutely shocking service! I am appalled at the level we are being dealt with! After having no internet at all for 3 weeks they have now sent the much sought after dongle they had promised us to our old house address where it was refused by owner and sent back to Vodafone! Livid! As a key worker I have better things to be doing with my time then chasing up Vodafone on it’s inadequacies! With two small children at home and my wife pulling her hair out this is very very bad!
- Location
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- Location
- Cambs
- Reviewing
- Vodafone
- Date
- 2023-09-17
- Comments
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Had vodaphone broadband fitted, placed router in bedroom, now no signal in living room, when I mentioned I had sky glass they said they can’t guarantee signal for TV , is it possible to run a cable from box to tv, 30 feet not really, should have kept with Plusnet
- Location
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- Location
- camridgeshire
- Reviewing
- Vodafone
- Date
- 2020-03-16
- Comments
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our family have always used Vodafone now my daughter is being charged for unlimited phone package and a further charge for her home hub which has never worked. Despite many complaints they say to leave home hub will cost her £300. worse decision ever made can't wait until she can get rid of the home hub.
- Location
-
- Location
- Canada Water
- Reviewing
- Vodafone
- Date
- 2018-07-26
- Comments
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Terrible experience! I was on a call for 45 minutes to set up a home broadband account and at the end they told me that they can't provide this for my flat. First they could have checked from the beginning. Second their website was saying that they do provide broadband to my address!!!!!
- Location
-
- Location
- Cannock
- Reviewing
- Vodafone
- Date
- 2021-07-30
- Comments
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I ordered my vodafone broadband online taking them up on an offer of a £75 gift voucher after 120 days, the time has come to claim my voucher and vodafone have passed the buck to a third party called giftcloud who have no record of my purchase despite me sending them a copy of the "proof of purchase email". They say Vodafone have no record either???? So how come Ihave a vodafone router and vodafone take money from my account.
I only took their offer as it worked out cheaper over the contract by having a £75 voucher.
Deceitful misleading uncooperative I'll never use vodafone again!!!!
- Location
-
- Location
- canterbury
- Reviewing
- Vodafone
- Date
- 2018-11-12
- Comments
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Absolute bunch of cowboys! Dont go with this broadband company its a joke. We applied for the broad band 1 month ago and waited 2 weeks for an activation date (7th november) we still havent got any broadband we have rang 100 times and they all just say you have to wait. Surely not your given an activation date to go live for a reason. so angry we are self employed without internet. Liberty takers!
- Location
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- Location
- Canterbury
- Reviewing
- Vodafone
- Date
- 2019-05-25
- Comments
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Service constantly dropping out - supposed to be super fast fibre but sometimes won't get anywhere near 20mbps. Latency is terrible too.
Router wifi signal is abysmal. Vodafone says the Openreach synch speed is fine, which it probably is, but the real issue is with Vodafone's lack of network capacity. DO NOT BUY THIS SERVICE!
- Location
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- Location
- Canterbury
- Reviewing
- Vodafone
- Date
- 2019-08-09
- Comments
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Paying for superfast broadband 2 so should be getting guaranteed minimum speed of 60Mpbs but speed-test is returning 32.6Mbps. The Openreach part of the service, line from cabinet to house is syncing at 64.1Mbps, which tells me that the Vodafone part of the network isn't capable of providing the required bandwidth to meet my guaranteed service speeds. Poor service from a provider who really should be delivering a quality customer experience!
- Location
-
- Location
- Canterbury
- Reviewing
- Vodafone
- Date
- 2019-03-28
- Comments
-
Utterly disgusted. Abhorrent service. Line continuously drops out. Customer services have given the run-around for months. I've gone through every step imaginable. Wasted time, ruined evenings. I'm just utterly disgusted...
- Location
-
- Location
- Cardiff
- Reviewing
- Vodafone
- Date
- 2020-07-21
- Comments
-
Appallingly bad. I've been trying to get Internet with them for over a month, but after 3 failed activation dates I give up. Utterly useless. I spent over 5hrs on the phone, each time they literally promised they'd get it working today, only to fail. Then fail again next time. And again. They also promised to ring me back twice, but never did. Plus they play the same four songs on repeat on their hold music which just adds insult to injury after 45 mins each time on hold.
- Location
-
- Location
- Cardiff
- Reviewing
- Vodafone
- Date
- 2018-07-24
- Comments
-
Vodafone seem to believe that a 15% discount is acceptable to provide a substandard and poor broadband service. Over the previous 6 months since the start of my contract I have to get it touch with Vodafone every 2 weeks because it lacks speed. Vodafone app does not let me claim my discount.
- Location
-
- Location
- Cardiff
- Reviewing
- Vodafone
- Date
- 2019-09-04
- Comments
-
I have been in really pain with talktalk for a year and a half. At the end of my contract I told talktalk I am leaving and they asked me what company are you transferring for. I told them Vodafone and I still remember when the agent told me vodafone is a beginner in the field of broadband and since you are using the same cable to your home you will still suffer from the bad speed. I said whatever. Today I want to say it was a relief that I moved to Vodafone because I never had any problems with the connection and they really have a better customer service than talktalk
- Location
-
- Location
- Cardiff
- Reviewing
- Vodafone
- Date
- 2024-03-22
- Comments
-
I had a faulty ethernet cable that couldn't deal with the extreme speeds. Honestly a very good fiber provider. Give them a try.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.