1,510 Customer Reviews over 151 pages
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- Location
- Pontypool
- Reviewing
- Vodafone
- Date
- 2024-01-12
- Comments
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I don't normally write reviews but here goes..AVOID at all cost! Appalling customer service and they lied about Internet speeds, my rights, options for switching, cooling off period and they were generally unpleasant and unhelpful. Please do not consider taking out broadband with them
- Location
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- Location
- Sheffield
- Reviewing
- Vodafone
- Date
- 2024-01-08
- Comments
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Kept having issues with our internet, kept dropping in and out. Called customer services start of December, they updated our router via some tweeks remotely. Still kept having issues. I work from home and couldn’t even participate in teams meetings. Called again and they said again they needed to do some updates and they hadn’t been done for so long. Dispite them claiming the week before when I called they had done some updates. Ended up signing up for fibre with them instead and the promise of a new router. Router never came. Outreach installed fibre. But Vodafone didn’t send an ethanet cable so had to dismantle our cameras so we could connect to the fibre. I have now cancelled. Terrible service. Do not use!!
- Location
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- Location
- BLACKBURN
- Reviewing
- Vodafone
- Date
- 2024-01-04
- Comments
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ZERO SATISFACTION. DO NOT GO WITH VODAFONE BROADBAND. THE WORST SERVICE EVER! I give it zero stars, no connection, keeps dropping and when you ring up you spend 2 hours on the phone with no resolution because they have people who don't understand anything or won't do anything.I HAVE BEEN WITHOUT CONNECTION FOR 14 DAYS AND I WORK FROM HOME. UNBELIEVABLE AND THE WORST IS THEY WILL NOT LET YOU CANCEL, ITS APPARENTLY A 36 MONTH CONTRACT AARRGGHH. AVOID AT ALL COSTS!!!
- Location
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- Location
- Durham
- Reviewing
- Vodafone
- Date
- 2023-12-27
- Comments
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Doesn’t even cover the full house. And suddenly started charging me more the same time they sent me a stupid little cable which is supposed improve my wifi speed and reliability and ever since it was installed the wifi cuts out several times a day for 10-15mins each time, the online ai is useless and there’s no other easy to find links for customer care you have to go through the frustrating little ai that spits out Christmas jokes instead of answering questions or putting you through to an actual person. Absolute joke of a company
- Location
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- Location
- Rotherham
- Reviewing
- Vodafone
- Date
- 2023-12-26
- Location
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- Location
- Northants
- Reviewing
- Vodafone
- Date
- 2023-12-25
- Comments
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Absolutely horrendous support and overall process when moving house, cut off early and charged for the pleasure. Unable to provide a service at new address. Poor communication over the phone, no clarification via email, so so poor.
- Location
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- Location
- Irvine
- Reviewing
- Vodafone
- Date
- 2023-12-23
- Comments
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Poor customer service. I have now been waiting two weeks for my broadband to be working at my new address. After engineers being sent out, confirming that I need a new router, I am still waiting om receiving this router. An engineer requested it to be sent to my address. However, he even told me he didn't trust vodafone to order it and he was correct. I then phoned up to confirm it had been sent, which it had not. I then requested the new router, and the router was sent to my old address. I am now currently on hold for 25 minutes asking for my issue to be solved. There's clearly no checking chain going on as I jabe had to explain my situation in full every time I speak to an agent. Very poor from vodafone. I have also been told I will recieve £5.88 for every day I have not been receiving Internet. So I will update shortly as to wether I receive that. Shocked at how bad vodafone have been.
- Location
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- Location
- Blackburn
- Reviewing
- Vodafone
- Date
- 2023-12-19
- Comments
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Terrible service if I could rate them a zero I would do so no compensation for loss of Internet WiFi not guaranteed trouble shooting is a joke want to to have ethernet cable filters to hand,promise call backs which never happen avoid at all costs
- Location
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- Location
- Birmingham UK
- Reviewing
- Vodafone
- Date
- 2023-12-17
- Comments
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Just a bunch of thieves,
I bought an internet dongle on a monthly pay as you go.
As they asked to sign a direct debit, I knew they will play this up and will try to overcharge me. On the day I received my device (29/10/23), I called and explained I need this line just for one month and no more. The advisor told me I need to wait to first direct debit goes throw so I can call and cancel. On the day of direct debit which was 14 days after I received my device (13/11/23), I called to ask for cancelation and they said the earliest they can cancel is 13/12/23 and they wanted to charge me extra 14 days. After nearly 2 hours on the line, I managed to spoke with a manager (Mr Mohammed). He went through my conversation on 29/10/23 and approved to my line to be disconnected on 29/11/23. Today again I received a bill to pay the whole month plus £5 extra which I don’t know why. Using their online chat and explained to the advisor, all I heard was “we are sorry but you need to pay”.
Do not use this company as they find million ways to take your money.
- Location
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- Location
- Wakefield
- Reviewing
- Vodafone
- Date
- 2023-12-15
- Comments
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I can't even describe the Vodafone broadband it's awful you can use it only for 6 months and the bin it and look for a different provider as your speed from 70mbps drop to 1.7mbps and when you contact support your speed will go up to the right speed for a few minutes and the support team will say we test your speed and it's look alright then when you exit the chat your speed falls agan to 1mbps.
Finally never waste your time just do not even try it.
- Location
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