Vodafone Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.

Recent Customer Ratings for Vodafone

  • Satisfaction
    2.6 stars
  • Customer Service
    2.7 stars
  • Speed
    2.7 stars
  • Reliability
    2.6 stars

Based on 647 customer ratings since 2021-08-16 (Show all time ratings)

Visit Vodafone   Read our Vodafone buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,208 Customer Reviews over 121 pages

  • Reviewer
    Location
    Edinburgh
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      3 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    I joined Vodafone 3 weeks ago and have Vodafone Pro Broadband 900mbps and landline phone. My speed check gives me around 320mbps. My phone has been cutting out mid conversation and when streaming a film from my NAS type device I sometimes get the stream dropping. I tried VF chat this morning and found no agents available and was instructed to phone customer services which in turn were too busy and instructed to try chat. Why did I leave Virginmedia?
  • Reviewer
    Location
    London
    Reviewing
    Vodafone
    Date
    Comments
    Just increased their prices mid-contract by nearly 10%!! Not impressed. It’s in the small print so be careful before signing up to a 24 month contract as they increase their prices by this much every year.
  • Reviewer
    Location
    BOLTON
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID, should have gone live with broadband and phone line 28th January, 8 further failed activation dates, blaming openreach, I raised a disconnection of my contract and line for 29th March so could move to another provider....as of today 31st march I can't move to another provider as vodafone haven't cancelled.
    Had 3 case workers dealing with this, asked to repeat same information every week with emails asking me to contact them if broadband still not active, explained I was housebound but not interested, horrendous 8 weeks dealing with them.
    CISAS will be hearing about this.
  • Reviewer
    Location
    London
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    HORRIBLE CUSTOMER SERVICE!!
    We booked our home broadband to have it activated 2 weeks ago..still, we don't have internet..is not working and they don't send us any engineers to see where is the problem. In this property, we had before NowTV and we never had any issues but we wanted more Megas and it was the reason that we thought let's do a change. But it has been a big mistake. As Vodaphone is not helping us, they only send us some guidance to fix the issue by myself, and is not working and they don't give us any feedback. Over the phone also they are very rude and clueless about the problem...the logical thing is to send an engineer. I am trying also to cancel my account asap!
  • Reviewer
    Location
    Leigh-on-Sea
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The service was supposed to be activated on 28/03/22 something that did not happen as the engineers identified a problem with the fibre optic network. Their support / customer service is useless. I've wasted 70 minutes chatting with them only to be told to remain at home until the engineers come back (most probably by tomorrow evening). I can't really review the quality of the service but their CC is really bad.
  • Reviewer
    Location
    London
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Quite easily the worst company I've ever had the displeasure of dealing with. Failed at every hurdle, and when you have issues you'll be on hold for over an hour before finally being sent from pillar to post via an indian call centre. Cannot stress enough to avoid this company.
  • Reviewer
    Location
    MILTON KEYNES
    Reviewing
    Vodafone
    Date
    Comments
    I wanted to be connected to broadband and actually paid to be connected, from there everything went wrong. I'll keep a long story short and just say be wary and be careful.
  • Reviewer
    Location
    ABERDEEN
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Absolutely appalling service. In every chat or call they give a different reason of what the problem is and 4 days after the going live day... still no internet access. Was told every 24h that it was to be resolved within 24h... just unbelievable
  • Reviewer
    Location
    Lancashire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    We decided to switch from BT to Vodafone on the tariff offering the £90. Amazon voucher through Broadband Genie. Here are the issues we've had, decide for yourself if they are issues for you:
    The website would not allow us to log-in. Perhaps it takes several days for new customers to be able to use the site? That seems ridiculous.
    We tried calling and were sat on hold for a very long time. When they finally answered we said we wanted to cancel and they transferred us.... to a dead line. I'm sure it was just a mistake :|
    The most important issue for a lot of people involves your credit rating. For some reason Vodafone does a hard credit search which will tank your credit rating for up to 180 days. Absolutely disastrous in some situations.
    We ended up staying with BT. It was the old, "I'm changing supplier" phonecall which ends with you being given a much better deal.
  • Reviewer
    Location
    Leeds
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Dysfunctional and appalling internet. We pay for 60+ MBpS but we're currently getting 6!

    There are also frequent periods where the internet goes down and is unavailable.

    We got in touch with customer services but their advice was to take the faceplate off the socket and investigate it ourselves, which we didn't want to do. And then stopped bothering to reply to us.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.