Vodafone Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.

Recent Customer Ratings for Vodafone

  • Satisfaction
    2.8 stars
  • Customer Service
    2.8 stars
  • Speed
    2.7 stars
  • Reliability
    2.7 stars

Based on 1774 customer ratings since 2020-05-09 (Show all time ratings)

Visit Vodafone   Read our Vodafone buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,026 Customer Reviews over 26 pages

  • Reviewer
    Location
    Wolverhampton
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Absolutely poor customer service, I dont often say this but there is a reason why its cheap. Avoid at all costs.
  • Reviewer
    Location
    LONDON
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    One star 7s too generous.
    Worse company, worse service. Guaranteed min. Speed nit delivered, three contracts. Full of unbelievable excuses now I.e. going back on the sales pitch. Regret signing up with them, never again. Con Artists. stay away
  • Reviewer
    Location
    Billericay
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Started with Vodafone great for a month, then all down hill
    Signal drops in and out, streaming on Netflix would buffer lots. Now comes the best part leaving them. Give a months notice not a problem, then they put a late charge on my account even when I was all paid up. Just received another bill even thou I left 3 months ago. Shocking from Vodafone.
  • Reviewer
    Location
    Yateley
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Speed is below that advertised. I contacted them and did get some money off monthly bill. How very now internet drops out constantly. Both WiFi and ethernet connection. Have contacted them 4 times and still no answers. Just a 48 hour line test each time then no news from Vodafone.
  • Reviewer
    Location
    Swansea
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Vodafone is laying about thier internet speed .Its always drops,after 10:30 it doesn't work at all.absolutely wasting money.
  • Reviewer
    Location
    GIRVAN
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Only arrived in the UK about a month ago, signed up to Vodafone broadband and mobile service. Mobile OK but broadband keeps losing its signal. I have the latest box from vodafone but it keep going to a red light for service. When you call the helpline, once you confirm that you are calling about the broadband their system just cuts you off. I thought it was me but tried it several times and it does the same thing everytime. It seems they do not want to help you to connect the broadband properly, but they do want your direct debit to take money from you!! As it stand at the moment, I would not recommend the Vodafone service to anyone.
  • Reviewer
    Location
    London
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    I have the new style of router from Vodafone - which apparently they used to just give their business customers. The model is a THG3000g and frankly it seems to be pretty good - apparently has beam forming so I get a really strong wifi signal (60 mbs ) around all the house.
    Previously had the Huawei HHG2500 and this was a somewhat lacking piece of kit - wifi dropping and patchy coverage.
    The actual internet connection has always been solid with only the occasional (once every 6 months for less than an hour) outage.
    I'm happy with the level of service.
  • Reviewer
    Location
    Lincoln
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    I came looking for reviews of Vodafone's fibre broadband service after my internet died again this evening.

    I agree with other reviewers. Vodafone fibre internet drops at least once a day, and usually more than that. I haven't bothered contacting support, I cancelled my contract within the 'cooling off' period. I'm going to try Virgin fibre, hopefully that will be better.
  • Reviewer
    Location
    GREENOCK
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Full of lies just to get your money.I ordered the Superfast 2 package so my average speed should have been 63mb but I have never had anywhere near that speed.
    I let it go thinking it would take a while to build up speed but nope.
    Called up and complained only to be told my property is not capable of getting 63mb and at the order page it should have told me before I placed my order but obviously Vodafone do not care about this and just want your money.
    Now my connection is dropping every few minutes and I am needing to reconnect which is so frustrating and I am losing material I am doing online for college as I can not save it every few minutes as it does not have that function.
    Overall Vodafone are just liars and cheats so do not pick them as your broadband provider,I wish I had not.
  • Reviewer
    Location
    London
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst broadband I’ve ever had, having to change the channels daily. Called up to be told I had too many devices connected (it was three divorces) when I took out the broadband I was told upto 6. Broadband speed drops constantly if not cutting out completely. On top of all of this you can’t even get WiFi upstairs and we live in a small three bedroom house. I call up and I get told it must me my device (phone) which I know is not true because I upgraded not long ago and this has been ongoing the entire 12month contract. Switching to virgin media for 4pounds extra a month and 5 times the Mbps. Save your money and go elsewhere.
  • Reviewer
    Location
    Bedford
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Transition from Sky to Vodafone resulted in lost landline. no router, system failures, Customer Service with no authority, poor technical knowledge. Just a nightmare. Avoid if you rely on broadband.
  • Reviewer
    Location
    Buckinghamshire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have asked for it to be fixed over 10 times, I have had a new router. It stops about 5 - 10 times a day but when you call up you just get someone in a call centre with a script. Terrible service all round.
  • Reviewer
    Location
    Suffolk
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Joined 2019, by beginning of 2020 blurry picture when streaming tv..contacted customer service 4 different occasions, always friendly & telling me they can sort it & one occasion that it was my fault..... changed settings my end, their end, new router etc, hours on chat spent, but- problems continue, internet connection comes and goes as does picture quality. AVOID. Can’t wait for contract to finish....should have read the reviews before joining.
  • Reviewer
    Location
    Luton
    Reviewing
    Vodafone
    Date
    Comments
    One of the worst broadband ever. Line get disconnected every single day 2 to 3 time. Need to connect every time it disconnected. Contact customer service many times but not resolve. Keep telling me to same thing over and over again. Asked them to cancel it but they are greedy culprit would not do it. I am not paying them single penny and will take action against them.
  • Reviewer
    Location
    Surrey
    Reviewing
    Vodafone
    Date
    Ratings
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Spent pretty much the whole 12 month contract in credit due to persistent over charging. Repeated out right lies told by customer services staff who are slow and incompetent. Couldn't wait to leave! Still owe us money over a month after the contract ended, small claims court claim pending.
  • Reviewer
    Location
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute crap, no one there knows that they're doing.

    Switched over to Vodafone, and parents has no internet, and no one there knows how to fix.

    They just go through circles of diagnosing the issue, and checks and all these nonsense that doesn't actually fix the issue
  • Reviewer
    Location
    Crewe
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Tenants have been without internet for three weeks now, just woke up and literally didn't work one day. Ran through all of the diagnostic stuff they asked us to, promised an engineer three times but never happened, just kept asking us to jump through more hoops to justify a call out.

    Cannot connect, no speed whatsoever, 0 reliability. All customer service representitives that I've spoken to (over 8 hours this week!) Have lied to me and told me something completely different.
  • Reviewer
    Location
    Cambridgeshire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely shocking service! I am appalled at the level we are being dealt with! After having no internet at all for 3 weeks they have now sent the much sought after dongle they had promised us to our old house address where it was refused by owner and sent back to Vodafone! Livid! As a key worker I have better things to be doing with my time then chasing up Vodafone on it’s inadequacies! With two small children at home and my wife pulling her hair out this is very very bad!
  • Reviewer
    Location
    North London
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    If you're looking to do just email and streaming in my experience then it will work ok for the most part but for gaming dont even waste your time. I receive massive latency issues ranging from 90 all the way up to 3321 or just general packet loss. It does this multiple times a day every day without fail.Avoid
  • Reviewer
    Location
    London
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Tried switching as was a good deal. They then tried charging £60 installation fee even thought advertised for free so false advertisement. Change your advert to reflect real prices
  • Reviewer
    Location
    Leeds
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Two home moves messed up. 18 months ago when I moved address they messed up the reconnect and left us without broadband for 6 weeks. They compensated with unlimited data on my mibile but that was not the service level I was expecting.
    Fast forward to today and they have accidentally cut off my broadband a month early for a home move with no way to reconnect. Unlimited data again, but two of us working from home for at least two months now during COVID lockdown before they can even connect us again. Laughable incompetence.
  • Reviewer
    Location
    Leeds
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Just a quick note... I've only been wiht Vodafone for a month and not had any issue, nor have i contacted customer services.

    I'm very happy with the service and have been getting the promised sync speed, although connection speed does tend to be a little lower which is not explain by my WIFI connection.
  • Reviewer
    Location
    Ellesmere Port
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Broadband speed is low for download and almost nonexistent for upload. Connection also keeps dropping off, we have had an engineer visit a couple of times who has replaced various parts of the line but still having issues.
  • Reviewer
    Location
    London
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    I am a key worker working on critical national infrastructure from home for the past 2.5 weeks. I had multiple problems with Vodafone broadband over the years but these started getting worse in Feb with the connection dropping off several times an hour over the last few weeks. I reported it to Vodafone at least half a dozen times. I understand shortages of stuff considering the situation but not the constant lies and abysmal technician support. The promussed 3 day turnaround for 2nd line support just doesn't happen. They don't text, call or fix anything. When someone does get in touch they ignore the clearly stated problem (malfunctioning internet connection on the router) and waste my time on wifi splitting or changing microfiletees, despite BT confirming back in Feb that the problem is not on the line but with the router. I checked the Vodafone forums and it is clear that their routers are of poor quality and malfunctioning but they refuse to acknowledge it and to semd a replacement, despite my key worker status and impact on my work. I  am at wits end as it is now impossible to get hold of their chat or help desk and.desperate for a solution so I can do my vital work.
  • Reviewer
    Location
    gorebridge
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      4 stars
    Comments
    was with sky went with Vodafone not the
    fastest out but not getting the speed i was to get.i will keep eye on this more and decide what to do!
  • Reviewer
    Location
    Margate
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Tonight I was on customer contact centre chat, managed out of India for an hour, after 15 mins agent 1 passed me to agent 2. Agent 2 asked me question after question about cancelling including numerous security questions! Agent 2 then said after 45 minutes oh sorry I have just been informed cancellations are closed until 8am can you callback Sir.....

    Then when I complained he offered me £5 how to make it much worse.
  • Reviewer
    Location
    Macclesfield
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Overall the customer service agents are friendly and helpful, all whilst not really being able to provide any actual support. I suffered with terrible speeds well below what was originally quoted, the connection keeps dropping out for no explainable reason, the router is perhaps the most ineffective I've ever come across - and this is a widespread problem it would seem. So much so, Vodafone agreed to start letting customer use their own routers, but in order to do so you need to call and ask for a DSL Username and Password - this is official information on their website, but when I called I was passed from department to department and nobody knew what I was talking about. The only saving grace about my relationship with Vodafone Broadband is that I've had so much money back from them due to the sheer volume of calls I've had to make to get issues resolved. For instance, they sent me a new router but forgot to de-register my old router so the new one didn't work, which took about 12 hours to resolve. Then a day later they de-registered the new one and it set my house alarm off whilst I was at work, and took me another 12 hours to resolve.
    I've been a Vodafone mobile customer for years and have no issues whatsoever with that, but the day my contract is up on the broadband, I'm gone.
  • Reviewer
    Location
    Cheshire
    Reviewing
    Vodafone
    Date
    Comments
    Terrible - entire process. Placing an order in the first instance was full of promises and then screwed up my order. It took a ridiculous amount of phone calls to resolve. I was simply doing a switch from Sky and my broadband with Vodafone was due to go live 17 days ago. Router arrived on time but since then no body at Vodafone has been able to help. They say I just need to wait, but they don't know what I need to wait. I've spent hours on the phone to people in various countries and a shear waste of time. Still No Wifi. Avoid Avoid Avoid.
  • Reviewer
    Location
    Barry
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Vodafone suck,
    connection has always been ****, it continues drop and it stays down for several minutes and this continuously during the day and night.
    They declare 75 mbps connection when it actually oscillates between 10 and 35, but for them only their bogus test is valid.
  • Reviewer
    Location
    Glossop
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    I have left as the service had really deteriorated and I was getting a very poor download speed. The Voda app failed to let me claim against their guaranteed minimum speed as it always gave an error. New provider Plusenet instantly restored existing download speed that I started off with Voda. I would not use them again.
  • Reviewer
    Location
    Washington, Tyne and Wear
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Moving over from Virgin, I needed something that had a solid speed, rather than one that was up and down like Virgin was.

    Ever since signing up for Vodafone I've been impressed. Signing up and being installed took around 10 days and after waiting the obligatory week for our speed to level out, it's been reliable and at the speed we have been promised.

    The app is also brilliant! Being able to track what devices are connected is a god send, especially when I can boost the speed to one device when I am gaming!

    Overall I'm really impressed with Vodafone, the price I pay is exceptional and the service has been great. I don't get where the bad reviews are coming from.
  • Reviewer
    Location
    Hertfordshire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst broadband service I ever had.

    It began with 5 days delay for the activation date, followed by one month of no connection due to a fault with the line, during that entire period customer service at first could not determine what was wrong then found out that OpenReach had to send an engineer.
    the engineer's visit was delayed twice, then he appeared unannounced and asked to enter the premises despite Vodafone explicitly telling me the engineer will NOT require access to the premises.
    he got in, and could NOT fix the issue. a rebooking was required and I had to wait another week. OpenReach CANCELLED that appointment because Vodafone did NOT follow up with them!!
    booking ANOTHER appointment was necessary, and again I had to wait another week. the engineer shows up and fixes the problem with the line.
    I got good speeds for a couple of days, then the sync speed dropped to one-quarter of the guaranteed minimum speed, I called Vodafone and they claimed they will fix the issue. the very next day, broadband goes OFF completely.
    I called them today and they told me that an engineer's visit was necessary AGAIN, and I have to wait until next week, and that it was not guaranteed an engineer will be able to make the visit within the three days timeframe!!
    through that entire experience, I was continuously thanked for being patient, but it's not about patience anymore, it's about extremely bad service and unprecedented unreliability and incompetent logistical management.
    I will be cancelling the contract with Vodafone, and I cannot imagine why they should charge me a penny for this insane service.
    if I could give a zero star review I would've.
  • Reviewer
    Location
    Llandegfan
    Reviewing
    Vodafone
    Date
    Comments
    Absolute rubbish DO NOT SWAP TO THEM ! Router shows lights on but no connection to any device. After 2 hours talking to a man in Egypt , house phone now only incoming calls !And still no internet.Pay the extra for anther provider.
  • Reviewer
    Location
    gorebridge
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    i was with sky but thought i would try
    Vodafone i wish i never now slow speed always up and down very disappointed i will just have to stay with them the now but will keep eye on the speed! if it gets worse i will let them know im not happy with this! and leave!
  • Reviewer
    Location
    Somerset
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Dreadful, no phone line, no internet, 2 hours waiting on the phone to speak to someone in Egypt who cant tell me when it will be fixed. AVOID AT ALL COST
  • Reviewer
    Location
    West sussex
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Got my router only took two weeks to to find some one who understands English at call center so I could set it all up..I find my broadband keeps going of line .If it keeps going of line I will leave voda
  • Reviewer
    Location
    falkirk
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    After the price crept up by 30% I decided to cancel this service. A month later and daily arguments with support staff it still has not been cancelled and they still keep trying to bill me.
    Vodafone is a scam, do not go with this company.
    The broadband itself was OK. Occasionally it would cut out for a few minutes or speeds would drop to a third of what they should be. Mostly it was fine.
    Avoid
  • Reviewer
    Location
    Bolton
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Terrible Customer Service. I ordered Vodafone Broadband 2 weeks ago, but the router never arrived. I've been on for hours and hours complaining, asking for a new router, they just kept re-assuring me it would get here. It never did, even DPD said they had lost it, so I asked them to send another, still nothing arrived. Yesterday, they switched me over without a router and I lost internet at the most critical time, home working due to Corona. I asked them not to do this until I new I had a working router, they did it anyway. Due to the urgency I decided to use my own modem so requested the PPP username/password in order to connect. My existing kit did not seem to connect, so I went out and bought a Draytek modem, which didn't work either, so i went and bought a TP Link modem/router combo, and this didn't work. So after hours more technical support it transpired they had provided me with only a partial username, and the password they had given me was incorrect due to I's and lowercase L's, they had read it out over the phone incorrectly. So eventually, I am online using the TP Link. The speed seems fine so far ~55mb on Superfast 2. Still not received the Vodafone router though, it will probably never arrive. I have never had such bad customer service from any company, they could have sorted this long before Corona started shutting things down.
  • Reviewer
    Location
    Durham
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Unfortunately, I am very disappointed with Vodafone. Inconsistent speeds very unreliable rubbish you spend most the time listening to outdated music on the phone for hours on end .
  • Reviewer
    Location
    Nottingham
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Don't bother ordering from them. I placed an order which they messed up and then blamed me for not contacting them. And because I didn't realise they'd cocked up I couldn't have the offer that I wanted because it was no longer available - disgraceful service.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.