Vodafone Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.

Recent Customer Ratings for Vodafone

  • Satisfaction
    2.8 stars
  • Customer Service
    2.8 stars
  • Speed
    2.7 stars
  • Reliability
    2.7 stars

Based on 1754 customer ratings since 2020-05-14 (Show all time ratings)

Visit Vodafone   Read our Vodafone buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,030 Customer Reviews over 26 pages

  • Reviewer
    Location
    cardiff
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid, Avoid, Avoid. Now on day 6 of no broadband with no end in sight! Agreed a new contract with Vodafone to move from sky, with our activation date last Friday.

    Red light flashing on router, called every day with promises that its a problem on the line and it will be sorted tomorrow by an openreach engineer. This has been going on for three days.

    No call back, no one owning the problem, possibly the worst customer service I have encountered!

    Do not even consider using them!
  • Reviewer
    Location
    carlisle
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This has got to be the worst broadband supplier ever.
    Constant drop outs 15 in 1 day
    my upload speed was faster than my download speed
    Never got the speed I was promised then they like to blame the previous company for their screw-ups.

    AVOID AT ALL COSTS
  • Reviewer
    Location
    Carmarthenshire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    While checking out these reviews due to consistent drop-out of internet since upgrading to "Superfast 2" in February, I realised that potentially I am stuck in a loop as Vodafone continues to ignore there is actually an issue with Broadband service. I wrote this to the Vodafone UK Home facebook page: "Been with Vodafone BB for over 2 years now. Upgraded to 'Superfast 2' in February this year. After lots of confusion, it apparently kicked in. But, getting lots of drop out (any time of day). Got some very frustrated "on-line gaming" boys in the house having consistent interruptions to the internet service. Having had enough, was going to ring Vodafone today to discuss the issue and found these reviews online. Seems Vodafone is in denial about the "not fit for purpose" service. So, do I go down the talk to someone and get nowhere scenario? Do I decide to get out of the contract early and face a nasty disconnection fee (because Vodafone refuse to acknowledge problems with the internet/router)? Do I then go to the ombusdman and face a long drawn out "fight" to get out? Or do I (and my sons) grin and bear it until the contract runs out and find a new provider.". I then found a link to contact Vodafone CEO and within an hour of emailing him, he responded, I have had an email from customer service and now a message left on my answer machine. It pays to contact the CEO directly. Not sure of the outcome as it is early days but fingers crossed.
  • Reviewer
    Location
    Carrickfergus, Northern Ireland
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Do not use this Company, they are terrible, never before in my 66 years of life have I been so frustrated with any Company, they should not be allowed to trade.
    I cancelled my contract after 1 week, now I am trying to get my money back, stay clear if you want something which works.
  • Reviewer
    Location
    Carshalton
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If you are considering vodafone broadband, don't do it, just don't! On fibre 76 and recieve a max of 35 from time to time, the rest of the time shockingly lower. This is below my guaranteed speed and they simply do not care. They have concluded it is my copper wires and refuse to do anything about it as "its not our issue". Complete and utter farcical service. Pay more and get a better service with another provider. Never never had such issues with BT.
  • Reviewer
    Location
    Caverswall
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Absolutely appalling service. Signed up last September (2019) all was well until January (2020) then the service went downhill. I was guaranteed a speed of 25Mps, mostly it was nowhere near that speed. It finally dropped to about 8 or 9 MBps at which point I raised a complaint. For almost 2 months I had to go through the routine of proving that it was not the connection inside my home that was the issue. Numerous times I had to disconnect everything from the internet and then switch off my router and re-connect everything. Only to show that the issue was not at my end. They finally resolved the issue in May by moving me to a less congested line (their explanation). All was well for ab out a month and then the speeds dropped again to around 8 or 9 Mbps. I telephoned to complain and refused to go through the process of disconnecting everything just to prove the issue was not at my end. I sent them screen shots of the speeds I was getting through a wired connection direct to the router. Their response was that they had checked the line and I was getting 40MBps sync speed, suggesting once again the issue was at my end. How could I get 40Mbps (this is the speed that is constantly displayed on their Broadband app even when the internet speed test was showing 8Mbps). How could I achieve that speed when the internet speed test was showing between 8 and 9 Mbps. There service is really bad and I would not touch them again. I have asked numerous times to be allowed to cancel my contract as they are not delivering any where near the speeds I am supposed to be guaranteed. Each time I ask to cancel they ignore my request. When the contract is up in September (2020) I will be moving to another supplier.
  • Reviewer
    Location
    Cb98e
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I get the promised speed and there customer service live chat is quick and they are very helpful. Honestly only have a little issue with no billing info in the app and WiFi can never achieve max download speeds. Ethernet connection for my PC and Xbox is Perfect with no drop outs and never have issues with streaming videos regardess of the bandwidth. 4k never once buffered on YouTube. Honestly can't fault them
  • Reviewer
    Location
    Central Hertfordshire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    People tend to only write reviews when things go wrong & they want to moan, so I thought I'd make a point of writing a positive review if all went well.
    Switched from a major broadband/TV supplier (cancelled the TV years ago). Struggled to find good reviews on any suppliers, so deicded to bite the bullet & go vodafone

    Service: Fast & efficient. all done online, no complications. I never had to contact my old supplier.

    Delivery: As they stated 3 working days before switch date chosen by me.

    Instructions: Simple & clear. No IT degree required.
    Installation: They asked new router gets installed in the morning & it should all be done by midnight, but I forgot.
    Installed around 5pm...fully up & running in 10mins. Speed tested within an hour, just over the minimum they indicated.
    Use their app to change router name & password...makes it much easier.

    1 week later: No issues at all. Running at speed, 6 wifi items connected & 2 hard wires.

    All at £18 less than was quoted for the same upgrade from old supplier.
  • Reviewer
    Location
    Central London
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Avoid Vodafone like the plague. They are incredibly badly organised, and just don't have the organisational ability to run a broadband service. I had so many issues getting set up - all caused by Vodafone doing things wrong with the installation and mischarging me. They terminated an existing line instead of transferring it, they over charged me - and every time you want to talk to them it's 5 mins of automated telephone bot asking you questions till you get through. Everyone you speak to says something different etc etc - they wont ever email you anything either so you can't have a record of what they said. Just awful customer experience. The router is shoddy and drops out regulary. If you ever want to move they say you have to pay the balance of your contract or sign up to a new 18 month contract - which is basically extortion. Total joke of a company.
  • Reviewer
    Location
    Central London
    Reviewing
    Vodafone
    Date
    Comments
    AVOID - BIG COMPANY TOTAL DISREGARD FOR PAYING CUSTOMERS
    I had the worse customer experience when dealing with Vodafone. I was made to wait in for two days to be connected, 4 days later Vodafone admitted they had connected broadband neighbours flat and also failed to let my neighbours know resulting in them not being able to use wi fi. I spent 5 hours on the phone to customer services. I was lied to. I wrote to the CEO five times and I was lied to by the Directors Office. Waited over 2 weeks for a refund for broadband I did not receive The whole episode was disgraceful. AVOID
  • Reviewer
    Location
    Central London
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst internet ever. I literally do not even know how Vodafone is even allowed to have a broadband. Spent 30 minutes trying to load things up. Games I download that only take around an hour takes a day to download. Simply unreliable, the speed is extremely slow I do not recommend Vodafone. Customer Service is okay I guess but they end up never helping. Any recommendations?
  • Reviewer
    Location
    Central London
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I feel the need to write a good review after all the concerning reviews written for almost all of the ISPs! I was worried to get a really bad service after doing some research about any of the main ISPs. I recently moved and was with VM before but it wasn't available in the new building so I signed up to Vodafone Superfast 2. Guaranteed speeds promised around 50Mbit down/12Mbit up. When the engineer came he said I could expect around 50-60Mbit and the Router initially synced with around 63. That was 4 weeks ago and meanwhile the router gradually increased the sync speed to 76Mbit down. No reconnects, stable speeds even at peak time. 20Mbit upload. Effective download speed is around 9MB/sec = 72Mbit. Couldn't be happier given that is the current maximum for this type of line. Also the router is quite decent, has good coverage and a lot of configurable options in the web interface.
  • Reviewer
    Location
    Chalfont St Peter
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Overall lower than expected speed, repeated lags, drop in speed and connectivity are very common, but typically comes back online in under 10 mins.. however God Bless your soul should you have a problem.. the customer service experience is horrible. I recently had a nightmare trying to get the broadband fixed on a working day. The whole thing goes down right in the middle of a busy day packed with conference calls.. try to reach customer service in the middle of conference calls and it’s the Spanish Inquisition on security, asking for pins and passwords and security questions I set up 12-18 months back, when I am trying to juggle my time between important calls.. WHY ON EARTH WOULD I BE INTERESTED IN FIXING SOMEONE ELSES BROADBAND.. I completely understand the security concern if I was trying to change something on the account all I was asking was to fix the connection, which they would see was down on their system.. Finally I had to follow up in the evening get put on hold for over 65 mins and finally get through a kind customer service executive who knew his stuff and had common sense... I don’t blame the customer service execs that are probably getting the raw end of the deal.. it’s the management of the company.. “the fish stinks from that head”..

    anyway I have decided to switch.. hopefully the new provider “plus net” do a better job.. Plusnet’s customer service and communication have impressed me so far..
  • Reviewer
    Location
    Charlton
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is the first time ever I felt like leaving review . I have tired BT , virgin before . I decided to join Vodafone simply becoz they were offering me for low price . This is the worse ever connection i have had so far . I would never ever recommend anybody to join this service .
  • Reviewer
    Location
    Charvil
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Decided to go with VP due to a long standing issue with my phone, they kept at it and finally resolved the problem. Was not happy about the length of time but customer service eventually work reallly well.
    Now to the broadband, another reason was the free gift more later, speed is 30mbps which is great, I am on Suoerfast 1, really pleased.
    Reliability I have had to reset the router once so again completely happy.

    Overall satisfaction - well I am not satisfied as my promised free gift of a Sonos 1 speaker still has not turned up. The last communication I received was that it will be delyaed another 15 days. Called their promotions team and although a very nice chat no commitment of a delivery date. Apparenty they are very popular and VP are waiting for supplies. They could go to John Lewis or Amazom as they seem to grow on Christmas trees there. So VP if you make a sales promise good Customer Service depends upon you fulfilling your side of the bargain or at least communicating in a meaningful manner.
  • Reviewer
    Location
    cheadle, staffordshire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID
    initially they canceled the first order without telling. so had to go through the whole process again. when i eventually received the router it has been terrible since day 1 constantly dropping out every 20 mins or so for the last 2 weeks, we were given a guaranteed minimum speed of 73mbps, when i can actually use the internet i have tested it at between 10 and 30mbps i have spoken to then they have had me change a number of settings on the router that has made absolutely no difference at all. i have resorted to using my mobile data as the broadband just drops so much and i cant ever do anything. i will be calling in the morning to cancel. i would strongly recommend you do not switch to vodafone.
  • Reviewer
    Location
    Chelmsford
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Vodafone have been utterly incompetent in most aspects of the set up and [non] execution of my fibre broadband service. Five dates were given, each one assuring me that today was going to be the day when, finally, I would be 'activated'. Five times I was disappointed. No more. I hope they cancel my broadband order more efficiently than they activated it. Customer Service were pleasant, but useless. Vodafone, never, EVER again. If you are the last broadband provider on earth, I would resort to smoke signals.
  • Reviewer
    Location
    Cheltenham
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Really annoying switch to VF. First of all they changed our number which we had had for 40 years. I rang to complain and was told that they could sort in 3 days. I then rang again shortly after to clarify another issue and was told it would take 4 weeks to get our old number back but no guarantee. Fortunately the first person was right! My first bill was just for a couple of days use so no surprises there. The second bill had over £40 of call charges despite having asked for the £8 anytime calling feature. Their website was down - not an unusual occurrence. Spent half an hour waiting for someone to answer in their call centre and gave up. Eventually got a response from an overseas call centre. They said that my order had not stipulated anytime calling and although they would add it to my contract there was no way that they were going to refund the overcharge. Also be aware that their "Manage my account" app is only designed for mobile use - it was difficult to get this set up as a broadband user. I am locked in now - I hope things get better.
  • Reviewer
    Location
    Cheltenham
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    Comments
    I change from Sky to Vodafone as they promised me Super Speed Internet. The first two weeks it was like promise, then it kept dropping out and would not connect. Which is very annoying when watching Netflix. I’m now using a lot more Mobile phone data than home broadband. I spoke to customer service which was useless and was very difficult to understand. They said I can not cancel as it’s over 14 days, how convenient! Eventually they agreed they would send me out a engineer. Who did not turn up after spending the whole day in waiting. Very upsetting. And yes, I am still getting charged for piss poor internet. So people I’m warning you. Please please do not use Vodafone as your Home broadband!!
  • Reviewer
    Location
    Cheltenham
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If you’re considering Vodafone as a provider I’m begging you to please re consider. They’re the worst provider I have ever been with. My broadband cuts out every day without fail. And customer service are useless the 7th phone call, promises, setting changers, engineer who didn’t turn up after waiting in all day. And a promise phone calls back in afew days which didn’t happen. and my internet is still absolutely ridiculously poor. And because it over 14days I can’t cancel.
  • Reviewer
    Location
    Cheltenham
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We placed our order for the Vodafone service on February 22nd. We told we would receive emails letting us know when to expect the router and activation. I received the email regarding the router, however I have yet to receive a single email regarding the activation. I have had the router since March 04 with no service. when we tried to find out why on the 5th oh March it took numerous attempts and all we were told is that service has been delayed until the 9th. The 9th came and went with no update and no service. This morning, the 10th I have spent over 20 minutes on their chat (the chat service was not working last night) and was given an incoherent rant that I still don't understand. The gist of which is that the activation has been delayed until the 11th. At this point I doubt my service e will ever work. I can say without doubt, Vodafone, is the worst company I have had the displeasure of working with in my 52 years.
  • Reviewer
    Location
    Chesham
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Under no circumstance should you pay for this atrocious service. The connection constantly drops out everyday, more than once. This is by far the most unreliable broadband service I have had to date.
    The customer service is fine as they try to help you the best they can. The connection is dreadful and the speed will fluctuate as and when it wants to.
    Save yourself the aggravation and go with another provider, I will be as soon as my contract is over.
    Utter waste of money, I spend most of my browsing time using my phone data as it’s far more reliable. Ironically that’s also provided by Vodafone.
  • Reviewer
    Location
    Cheshire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Not sure what the hating is all about. After being with talktalk & Sky in the past Vodafone are a refreshing change. The best broadband customer service if not one the best customer service full stop.
    A few weeks after getting broadband it went down fof some reason & they sorted it, up & running again with an engineer within 24 hours. Changed my payment date twice & no issues at all. Speed is good, every now & again it may lag a little but its rare & tbh its to be expected, the speed is the same regardless who've I been with.
    Highly recommended, don't let the reviews put you off - don't forget most people only review to moan so you don't get to see the good side
  • Reviewer
    Location
    Cheshire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Wow, this is an excellent service, been with bt, talktalk, Ee, sky but this is by far the best, as a customer I took the fast broadband, I get 45 mb as was said and WiFi connects at 42 mb all around the house, Vodafone have finally got something right
  • Reviewer
    Location
    Cheshire
    Reviewing
    Vodafone
    Date
    Comments
    Terrible - entire process. Placing an order in the first instance was full of promises and then screwed up my order. It took a ridiculous amount of phone calls to resolve. I was simply doing a switch from Sky and my broadband with Vodafone was due to go live 17 days ago. Router arrived on time but since then no body at Vodafone has been able to help. They say I just need to wait, but they don't know what I need to wait. I've spent hours on the phone to people in various countries and a shear waste of time. Still No Wifi. Avoid Avoid Avoid.
  • Reviewer
    Location
    Cheshire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful service, Awful speed, rubbish router. I would rather pay slightly more and go with a better service provider. Customer services aren't English and barely understand English language. This makes it more frustrating when you need technical issues resolving.
  • Reviewer
    Location
    Cheshunt
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Broadband is ok but cross everything you have if you need to call customer service with a problem.
  • Reviewer
    Location
    Chester
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could give less than 1 star I would. Never, ever join. Faulty router after 3 months and 3 weeks later they still don't have a replacement in stock..no reason, no answers, no help, no f'in idea the lot of them.
  • Reviewer
    Location
    Chester
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Utter pants. There has not been a day when we have had a trouble free internet day. Constantly drops out, router resets itself back to its default name and password, we have used 4g more than we’ve enjoyed connection! Customer service seem clueless (prompting you to reset the router every time you call) was told initially “oh the line will have a 10 day settling in period, that’s why you’re dropping connection.” Well let me tell you... day 12 I reverted back to BT

    My Father used to say “you get what you pay for”

    Absolute rubbish Vodafone!!! Will be steering clear of your services until my last breath.
  • Reviewer
    Location
    Chester
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I switched to Vodafone from TalkTalk as they were unable to match the Vodafone offer which was ten pound a month cheaper and double the speed. The switchover was completely seamless and now getting 75MBPS download and around 20 MBPS upload. The service is 100% reliable and I 100% recommend it.
  • Reviewer
    Location
    Chester-le-Street
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    We were told the broadband speed would be up to 3 times faster at least than our previous supplier. It’s actuall nearly 3 times slower and keeps disconnecting really angry about this
  • Reviewer
    Location
    Chesterfield
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have had Vodafone broadband for six months now I was paying for up to 76 mps and on average I was getting between 5-10 at the most.
    Every time you contact Vodafone the problem all they said is we will raise a ticket but enough was enough
    I decided to cut my losses and pay the early termination fee it was the best £100 I have ever spent
    I also cancelled my 2 mobile contracts
    Just remember you only get what you pay for
  • Reviewer
    Location
    chesterfield
    Reviewing
    Vodafone
    Date
    Comments
    Changed to Vodafone from SKY and its the worst mistake I ever made. They claim 35mbps which I get during the day however weekends and after 6pm I get speeds under4mbps. Useless to stream anything, countless calls to support being told to go through the same process time after time. Their system can't cope when it's busy at night, absolute pathetic service. £156 early cancellation fee which BT will pay if I move to them so I am moving tomorrow. Do not under any circumstances sign up for this service £21 per month is cheap and you pay for what you get. Just a total disaster from day 1.
  • Reviewer
    Location
    chesterfield
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    DO NOT BUY!!!!!!
    Guaranteed download speed 35mbps??
    Actual download speed 3.88mbps!!!
    Spoke on live chat several times during this period to try and resolve or cancel. Have to phone to cancel so after phoning a few times and being on hold for 20 minutes.... give up.
    Today I waited and spoke to someone, cost to cancel £140.00 as i have had it for SIX WEEKS now.
    Total time on phone 1 hour and 7 minutes.
    IT'S AN ABSOLUTE JOKE!!!!
  • Reviewer
    Location
    Chichester
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I only left Sky because I was offered a really good deal as I had my mobile phone with them and I wish I hadn't. This is the worst broadband provider I've ever been with. the service constantly drops out completely it's rare that we actually get to watch a film or TV programme in one go, trying to play online games like rocket league is next to impossible and I'm currently writing this with 1.5gb of download speed. When I call and complain the staff seem pleasant enough and for a week or two all seems fine then I'm back to drop outs and slow internet. Absolutely useless - avoid.
  • Reviewer
    Location
    chigwell
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely terrible, avoid at all costs. Vodaphone are probably the worst ever broadband AND phone provider I have had the misfortune to encounter. I have been a customer with them for 16 years and have only stayed because of their extensive network coverage. To date I have had to virtually sue them for their appalling customer service. The Ombudsman found in my favour and I was awarded £1000! from Vodaphone. Mistakenly I took out their broadband thinking they had improved. They have not. The broadband is appalling, constantly drops out and half the time doesn't even work at all. In spite of raising yet another complaint I am unable to actually contact Olivia who is mean to be from the Directors Office and who claims to be handling my complaint. The reason being, that all of the customer service agents I speak to cant understand me, cant speak English and read literally from an autocue! In desperation today I tried to raise a complaint on live chat but no I was told that I now have to start a fresh complaint as the old one has expired!! So now I am stuck with 2 phones costing me £100 per month and broadband that is so useless we don't even bother trying to use it and have instead reverted to using our EE hub which is brilliant. I am now in the process of cancelling my broadband and raising yet another complaint with the Ombudsman because Vodaphone wont listen to me. If you are considering Vodaphone DONT!!!! they are frankly appalling!
  • Reviewer
    Location
    Chippenham
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      5 stars
    Comments
    We swapped to vodafone after being with sky for a very long time, The lack of having to pay line rental was amazing and members of the family are also with vodafone for mobiles, which made it even cheaper.

    Still only getting 54megs (on the 76 package at the moment but knowing this will go up over the next 10 days as they do tests on the line to make sure it can cope with the faster speeds. upload is at a full 20megs which is lush.


    The router is fine, but we have our own access points for wifi and switch to power those access points so its just sat there as a router/gateway to the internet (anyone expecting amazing hardware from their isp are silly, all isps hardware is cheap when it comes to wifi in my book. not gone down once since the connection was moved over. loving the gb network connections to the rest of the LAN.

    Seeing as its faster/cheaper than sky its a win win. Will leave another comment after a month or so.
  • Reviewer
    Location
    Chorley
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    What a mistake to move to Vodafone!
    Phone and broadband transferred last Thursday 31st Jan. Worked for 2 hours then broadband stopped working and hasn't worked since.
    I've spent hours on the phone to support to no avail. Just installed a new router that hasn't made any difference. To top it all they lost my phone number when migrating the service.
    This has to be my worst customer experience ever.
    I was attracted by the cost but now seriously regret my choice. I have no confidence my broadband will be working in the near term and I've lost the phone number for good.
    I would encourage anyone thinking of moving to Vodafone to think again. Whilst you might save a few £s the hassle if it goes wrong will cost much more.
    A seriously unhappy customer!
  • Reviewer
    Location
    christchurch
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Never ever sign up for vodafone broadband. It is absolutely useless. They have been fixing my issues for 3 months and still have not remedied the problem.Customer services just keep you on hold for hours.....total waste of time
  • Reviewer
    Location
    Church House Stoke Abbott
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Broad band is in a holiday let and we have had very positive response from clients, only problem was with Openreach repairing a fault, Vodafone was great at chasing them up and offered a compensation discount on my next bill.

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