Vodafone Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.

Recent Customer Ratings for Vodafone

  • Satisfaction
    2.7 stars
  • Customer Service
    2.7 stars
  • Speed
    2.7 stars
  • Reliability
    2.6 stars

Based on 649 customer ratings since 2021-08-14 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,208 Customer Reviews over 121 pages

  • Reviewer
    Location
    Aberdeen
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Woeful, please avoid.
    I have had Pro Gigafast 900 broadband for just over 3 months now.
    After 8 weeks my line was just shut off one morning for no apparent reason. It seems there was a cancellation order put through, though neither vodafone nor city fibre would take responsibility for this error.
    I spent more time than you can imagine (6hours on one day) on the phone to, and stuck on hold with vodafone. It took 11 days of no internet, a whole new account and checking process to finally get up and running again. I was compensated and I thought that would be the end of it.
    Alas, no.
    This morning I got up to my broadband not working again, after a queue for 30 minutes I had a wholly unsatisfactory conversation with a "tech" person who informed me that City fibre were doing some work and that an outage would last usually for 24-48 hours. There is no warning that this is going to happen so I was just generally inconvenienced.
    I have now plugged in the back up dongal supplied and my 910MBS is now running at a download speed of 15.1MBS and an upload speed of 8.93MBS. Whilst this is completely unacceptable, the funniest bit of all is that I am using up the back up data, so in the long run this will cost me when it runs out. The fact is, I should have my quota still as this is yet another situation that the Vodafone and City Fibre partnership has created.
    I then asked the "tech guy" to put me through to complaints and was told on 4 occasions that I wasn't allowed whilst the outage is ongoing. This will mean that I will have to call vodafone yet again and waste my time becoming irate in a queue again to complain about an outstanding poor service again!
    Please avoid, this is not a one off thing, the whole experience is woeful.
  • Reviewer
    Location
    Wirral
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I switched over from Talktalk some years ago to Vodafone which was a blessed relief to be free of Talktalk. Internet was down for about 10 days when Vodafone took over due to their inability to switch the service. They eventually worked it out and did the switch. I fought for compensation which they eventually agreed to. Then the connection speed (basic fibre) was about 35% below the stated figure, for which they again provided a discount. Fast forward a couple of years and when they raised their prices I called them to negotiate. They offered me fibre to the home, which was an upgrade, all for £1 less than I was currently paying. Sound like a good deal? Sure. Well, BT Openreach came and swapped the old copper line for a fibre one. The engineer said it should start working in about half an hour. I called Vodafone a few hours later and they said it will take up to 72 hours to work. Definitely NOT warned about this before agreeing. The activation date was clearly stated on the email and now they wanted 3 days more. OK, well, what can you do except wait? Four days later still no Internet. Again I call them and spend over an hour (mostly on hold listening to the same 3 songs on repeat!!!!) on the phone with an Indian woman who I could only understand every third word she said (very different to Vodafone's previous Egyptian customer service reps who spoke perfect English). I asked to speak to a manager and was told one would call me within 24 hours. Guess what? No call back. And she told me I would have to wait for.... another 72 hours for the Internet to be set up. Sound familiar? Well, here we are, 5 days and still no further along. Time to cancel and move to Sky. For anyone reading this, ask yourself how much your time is worth and whether you really need the stress in your life for what should be a simple thing. If, however, you have more than enough time and not enough frustration, please feel free to use Vodafone. I wish you all the best.
  • Reviewer
    Location
    Mitcham
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    DO NOT USE VODAFONE - USE VIRGIN INSTEAD. Takes literally hours to be put through to a Vodafone agent. We were not connected and they sent us a text to say that they we needed to call them. When we finally connected they said they needed to speak to Openreach. You would have thought that they should already have done that and it would simply be a case of updating me. After an hour on the phone and Vodafone saying that we would have to wait a month for our internet to be installed with no other alternatives the phone line went dead. I was forced to start all over again. As a write this (mainly as stress relief) I am another 56 minutes into a call and no further forward. Add this to two abortive attempts to contact them yesterday where I was on hold for over 25 minutes a pop and I am thoroughly annoyed. No email to contact them and they don't put the reference number they seek in any of their texts so you have to spend ages going through their menu each time you call... use Virgin instead - Much better service and worth the extra cost. Wish I had stuck with them! Pass this on!
  • Reviewer
    Location
    Essex
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Having had trouble with Vodafone for many months which was wholly unreliable they persuaded me to upgrade my system with a booster box. This upgrade proved even worse!! In my package I had “immediate access to the support team”. What nonsense!! I literally spent hours trying to contact them without success. Their chat line was useless and despite repeated requests for an engineers visit they did all they could to avoid this. Having decided to cancel their package I couldn’t even do this online as my internet connection kept freezing. After hours of trying by phone I finally managed to cancel. Never again. I switched to a Sky package which is perfect and upon receipt it made me realise even more how bad the Vodafone package was.
  • Reviewer
    Location
    Dunoon scotland
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Vodafone said our router would arrive on 23 3 22 but no sign of it . Lost 1 day of work . So they gave me another date and again no sign . So cancelled Vodafone broadband. Now noticed they taking money out of by bank account. Now to phone grrr

    Grumpy John
  • Reviewer
    Location
    Rugby
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I tried to sign up for broadband with Vodafone. We had an installation date given. I checked the status of my order the day before installation as I hadn't received any equipment only to find that Vodafone had cancelled my order! No-one had advised us of this. I contacted them to find out why it had been cancelled only to find out that they couldn't transfer our landline number, so instead of contacting us to ask us if we were happy with having a new landline number, they didn't and just cancelled it without advising us. We were supposed to have a dongle in the package as a broadband backup, and throughout our order process we were sent texts to advise that it was out of stock and would be sent soon. I've spent the last 2 days trying to get hold of someone who can help me because as of today, we will be without broadband and a landline as our original contract was swapped. So far I've been transfered 9 times and counting....... They are telling me now that my original plan does not exist and that I would need to pay £4 a month more for the same service. AVOID VODAFONE AT ALL COSTS!!!!
  • Reviewer
    Location
    Morecambe
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Intermittent outages and a price hike mid contract. Avoid
  • Reviewer
    Location
    Hockley
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Reliability is so poor. It’s crashes 2-3 times a day even we the house isn’t full.
    Customer service takes a long time to speak to somebody. Was given another booster which had no impact. Other 4 times I’ve contacted them, I was told to move the extender around the room a bit. They test a strong signal but it’ll crash daily still.
    The price was also been put up to cover costs.

    Please don’t use. I’ll go back to BT as soon as I can get out of this contract.
  • Reviewer
    Location
    Buckinghamshire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    My household has been with Vodafone for a painstaking 19 months. First few months after set up were fine then 6 months in broadband reliability dropped, which Vodafone did discount on our monthly bills. A few months prior to our contract ending to present we may as well not of hand broadband. The WiFi will only connect to the TV which is directly next to the router and every other device says connected but no Internet so I have been having to use my mobile data to hotspot other devices in the house. I have contacted Vodafone on numerous occasions and they have confirmed the line is experiencing drop outs and sent out a BT engineer which hasn't solved the issue, was also told that the reason why its not connecting to one of my devices is because its a Samsung TV and the Samsung software blocks the WiFi? Then on my last occasion I spent 4 hours on chat to someone while they reconfigured the settings while trying to guide me through dismantling the BT Internet wall plug?! I was previously with BT and only switched as the monthly cost was becoming far too expensive but I never had any issues in the 4 years I was with them, after the last correspondence with Vodafone we have decided to switch back to our trusted BT for a better router, reliability and connection.
  • Reviewer
    Location
    London
    Reviewing
    Vodafone
    Date
    Comments
    Vodafone got the most incompetent team. For weeks I've been contacting them, speaking to them for hours, they can't get my problem solved. I came up with different solutions but they don't seem to have an understanding for solving problems. They're so egoistic, one possible solution was to simply contact another Internet provider but they won't do it as it affects their non existing reputation. So fu*king stupid.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.