Vodafone Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.

Recent Customer Ratings for Vodafone

  • Satisfaction
    2.7 stars
  • Customer Service
    2.5 stars
  • Speed
    2.8 stars
  • Reliability
    2.7 stars

Based on 438 customer ratings since 2023-05-22 (Show all time ratings)

Visit Vodafone   Read our Vodafone buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,522 Customer Reviews over 39 pages

  • Reviewer
    Location
    Wimbledon
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Just pray nothing goes wrong with your Voda broadband. Our router failed after 2 weeks (at least that is what they say the problem is). The WiFi keeps dropping out and we only got reception standing right next to the router and then only on some devices. The major problem with Voda is their customer services. To sort out this issue I have called them 4 times. Twice I had to wait for over 1 hour, once 24 minutes and another time about 3 minutes before they answer. An absolute joke.
  • Reviewer
    Location
    Milton Keynes
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I was BT, I got good customer service. Problem was didn't wifi signal all of house. I went to Vodafone good wifi coverage. When things go wrong spent 1 hour for customer service to answer. They had me on phone for 2 hours still didn't resolve problem. 2nd line support only 9 to 5. After 24 still not working and No contact. At least BT resolve me issues. So I am going back to BT.
  • Reviewer
    Location
    Colchester
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Switched from sky as was offered better speeds. Avoid by all costs. Don't be fooled by the good price and high speeds. for 3 weeks now I haven't had a day where the internet has stayed online all day, diconects of 1-3 hours serval times a day. Customer service don't have a clue, get transferred from one person to another.Then to be told they will look into it give you a call back in 48 hours( 5 times thay have said this over the past 3 weeks and each time I'VE had to call them back. on the occasion we do get internet you can't stream, you get high ping in games, have problems with YouTube ect.Cant stress enough how poor this internet is! will give you hours upon hours of stress everyday. Really can't wait till my contracts up. Don't make this mistake.
  • Reviewer
    Location
    Ipswich
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    PLEASE READ THIS BEFORE EVEN CONSIDERING JOINING VODAFONE BROADBAND.
    We joined up and got the £24 per month deal. Should have been easy it was not! I looked at reviews before hand and thought can they really be that bad? THEY ARE AWFUL! We joined online selected our set up date as the 22nd Feb, 2 days before we lose virgin. We got note to say order cancelled followed by ignore now all okay. On the 20th we called to check all okay and they advised the date we selected and date we would be in was only advisory and they would not be out until 2nd March! They had not informed us of this and we will not even be in! We said they had to get someone out on agreed day to be advised this would not happen and when we asked to speak to supervisor they said no one was available, then said NO ONE WAS WILLING TO TALK US! We have now had to compromise and stay with virgin as we cannot be with internet for over a week for various reasons. PLEASE PLEASE PLEASE AVOID VODAFONE AT ALL COSTS THEY ARE EVEN WORSE THAN EVERYONE SAYS!
  • Reviewer
    Location
    Wakefield
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I joined Voda fiber after leaving Sky fiber for the cheaper voda prices. The exchange turned out to be oversubscribed by nealry 2x which meant between 5 and 11 evening times, my internet would always end up crawling to 200kpbs (4 times faster than dial up). The link at the exchange still hasn't been upgraded and I'm still, 3 months later, on slow connections in the evening. Didn't have this with Sky. And no choice but to wait for open reach to upgrade the link, which is a woefully slow operation. Sky Fibre was the best internet I'd had and leaving for this is painful.
  • Reviewer
    Location
    Fraserburgh
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Just moved from BT to Vodafone and so far everything is as good as BT only much cheaper. No regrets for moving.
  • Reviewer
    Location
    Nottingham
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    This is a first day review. All kit delivered on time with easy instructions. Wifi up and running in minutes, phone line a little longer to make/ receive calls. As was suggested in paperwork, internet speed started sluggishly but has really picked up as the day has gone on. Haven't given 5 stars throughout because this is day 1 but I am very pleased so far.
  • Reviewer
    Location
    Church House Stoke Abbott
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Broad band is in a holiday let and we have had very positive response from clients, only problem was with Openreach repairing a fault, Vodafone was great at chasing them up and offered a compensation discount on my next bill.
  • Reviewer
    Location
    Hampshire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    We recently cancelled our fibre with Sky due to this one being alot cheaper. I was slightly worried after I signed up reading some of the reviews, but after having it for 3 weeks its been fine,.

    the router is much better than the sky one and I no longer need to use my additional TP Link Wifi booster. The speed is actually better than I was getting before and the app is really good and has all sorts of features,.
  • Reviewer
    Location
    Englans
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Slowest broadband speed yet to come across constantly disconnecting really poor connection on Wi-Fi can't stream anything on YouTube averages 1-5mbs and supposed to be on 76
  • Reviewer
    Location
    Mansfield
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Signed up in December 2017 for 76Mb, service seemed fine. Past couple of weeks have been getting 2Mb at peak times. After numerous calls/chats still not fixed. Keep being told to reset router, check wi-fi (it's rubbish even when wired). Avoid at all costs, got another 14 months of this terrible service as found minimum speed guarantee is only for connection from router to the street cabinet, not any further and they say this is 76Mb all the time
  • Reviewer
    Location
    LEAMINGTON SPA
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I read these reviews after I had agreed to make the switch and was full of dread. They offer 30 days cooling off so I thought I would see how it goes.

    All I can say is that it is exactly as promised. High speed connection for £20, perfectly reliable. I have had no problems at all.
  • Reviewer
    Location
    birmingham
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I left talk talk and BT to move to Voadaphone. Had great customer service when taking out the package. they did all the coms talking to my old provider.
    3 days before as promised with tracking got the router plugged it in.

    Used it with my old provider.

    on the day of switchover was online by 7pm the same day.

    Speeds were 36mbps down and 8mbps up

    router updated itself and has all the bells and whistles.

    for me being a technie i got CAT7 cabling around my house and i did upgrade my Master socket to a MK4 BT socket which does help a lot.
    have an extended phone line to downstairs which has a filtered faceplate.

    Overall cant complain about price and service.

    Speeds can be a bit hit and miss but i always get the minimum speeds of 26 which is faster than before at peak times using speed test.
  • Reviewer
    Location
    Leicestershire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Ever since we have switched to Vodafone our broadband has been ridiculously slow, don’t want to help when you call them, even went as far to tell my husband he was lying.
    Won’t even pla6 Netflix.
    Supposed to get 55 MB/S but is often 3-10
    Just not good enough.
  • Reviewer
    Location
    Newcastle
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I'm suppost to get 76 but I'm lucky to get 14...not happy with this supplier
  • Reviewer
    Location
    London
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Disgusting customer service. Endless hours spent on hold waiting for a stupid advisor only to have to answer 10x security questions. Then the person can't help and transfers me to the wrong department who then transfers me again. The guy then tried to charge £3pm for caller id which i refused and he was a right rude fool, I asked him to put me through to complaints he said no three times then hung up. Then on hold 30mins again and no luck so hung up and tried again and then their stupid machine doesn't work when you call and then called again and on hold another 10mins so far and waiting.... Utterly useless!!!!
  • Reviewer
    Location
    Sheffield
    Reviewing
    Vodafone
    Date
    Comments
    The most awful company I have ever dealt with. Shocking customer service. I set my account up on the 15 jan and nearly 4 weeks later I still have to call them almost every day to get my wifi working. I am on hold for anything up to half an hour . They promise to ring back and never do. The stress this company have caused me during my house move !There is absolutely no communication between the staff there and I have to go through the whole story every time I speak to someone. I wasn't happy that there was no plug socket for the modem anywhere near a phone point, meaning having cables running all over my lounge. They seemed to think this was purely cosmetic. Then a week later when I ring due to having no internet again!! they tell me its because my modem is not close enough to the phone point!!! I rest my case. I would definitely not recommend this company.
  • Reviewer
    Location
    Hammersmith Broadway
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Vodafone home broadband is the worst i had so far. Unfortunately when i moved flat, sky, which is so much better, could't be installed quickly, because it was christmas season. At that time, because i had mobile with vodafone, i took the risk to accept their broadband offer.
    I regret i didn't wait for Sky.
    Vodafone internet at home is slow, crashes, doesn't reach the whole flat and is so unstable. Not to mention their customer service... i would never advise them to anyone
  • Reviewer
    Location
    Scottish Borders
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Terrible download speeds. Frequent failures. Not worth the money or the hassle.
  • Reviewer
    Location
    Ilkeston
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    As others - Atrocious broadband, swapped from Sky for cheaper deal and signed up for 18 months. The service from Vodafone has been the worst service that I have paid for in my life, slow to mediocre speed, worse than average ping but worst of all by far the frequent disconnects - 1 or 2 every hour, unable to stream videos or play computer games because of he constant interruptions, I will never use Vodaphone for my broadband again for the rest of my days. Customer service 2 stars as they did organize OPEN-REACH who swapped my master telephone point and confirmed I should be getting high speeds. I will do in summer when I move back to SKY!
  • Reviewer
    Location
    sutton
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    marginally better than a non-fibre TalkTalk wifi also accidentally clicked on content block and i dont have a vodafone phone number so i cant get a request to reset the setting
  • Reviewer
    Location
    Wrexham
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    SCAM ARTISTS!

    Possibly the worst customer service I have ever experienced. They lied to us by offering a service which they were actually not able to provide. It has been almost a month since the broadband was suppose to be connected and still no sign of it. I have spent over 30 hours on the phone to these people and spoken to 31 different vodafone employees who have not been helpful at all. In addition to this they also want to charge £51 for going over the data allowance they gave without any warning that we will be charged for. This company is an absolute joke. Save yourselves so much stress by just avoiding this company. I have been left with no option to get trading standards on this case because no compensation is being offered and they are remaining stubborn in not giving anything to compensate or help the situation. I seriously hope they go out of business.
  • Reviewer
    Location
    Horsham
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      2 stars
    Comments
    Just switched from Plusnet using the porting facility, who while the broadband transfer went well, Vodafone managed to demonstrate great incompetence the porting process, whereby I lost my landline phone number in the transfer, - and yes the Vodafone customer services admitted my transfer included landline number porting. So thanks Vodafone, be sure to keep the loo rolls handy while everyone else wipes your asses putting it right!
  • Reviewer
    Location
    Harrogate
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    I was tempted by Vodafone’s January offer to switch to what looked like a cheaper and faster service. Having tried to switch, it turned into a disaster, and I agree with others who say stay well clear. The customer service is truly awful. I had scheduled twice for them to give me a go live date and on both occasions they inexplicably cancelled the order without telling me. The first time sky had switched me off, so I was left without broadband for 3 days until I could grovel back to sky to re connect me. No matter how good the offer is don’t use them they cannot be relied on
  • Reviewer
    Location
    Kent
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Swapped from BT 2 days ago. I was a little worried before the move but it has been excellent. I'm saving £20 per month and seeing 20mb download speed compared to BT (retail) 14mb and a better WiFi signal throughout the house. BT tried to keep me and I smirked when they said 'we will never be the cheapest' ....silly really as they own and run the infrastructure (BT Openreach). By the way the worst company I've experienced is Plusnet (owned by BT) ...I feel very angry every time I see the advert claiming great customer service - I had to pay them £180 To get out of a contract that they couldn't deliver against to an acceptable level - awfull experience. RANT OVER but Vodafone 'have really done me proud!'
  • Reviewer
    Location
    Bognor regis
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Having changed from sky due to poor service and high prices, we now have internet for £20 per month with 38 Mbps download from Vodafone. Today a BT engineer turned up because of a fault detected by Vodafone, all fixed and complete thanks to Vodafone that sky had not detected For 10 years. This was due to being wired wrongly not a fault. We now have 40 Mbps Internet and it is brilliant. You can't ask for better service than that.
  • Reviewer
    Location
    South Yorkshire
    Reviewing
    Vodafone
    Date
    Comments
    Avoid if you want to use at peak times, on Vodafone 76 and average about 7mbs at peak times some readings under 1 Meg, shocking, luckily still in cooling off period and managed to cancel
  • Reviewer
    Location
    Stoke on Trent
    Reviewing
    Vodafone
    Date
    Comments
    I wish i can give them zero star. Bunch of idiots and useless customer service. No one got a clue what they soing. Place my order on 16th of December for 2nd of January activation date. Order cancelled by them and replace order on 16th January. Next day i phone them to cofirm, oh order cancelled again. I said please no more. End of story No. They replace order without my permission. Try to take money out of my account when no service is activated. Phone them and guess what your order placed on 19th and cancelled again. Who place the order , one of customer service idiot. I explained them please cancel this order put a note on it. Cancel direct debit. On 29th of January they deliver router. My God Rang them and ask why sending me router when i cancel my order.oh another idiot replace order. What the hell
    Bunch of idiots
  • Reviewer
    Location
    Newcastle
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    All I can say is this... Absolutely amazing!

    Moving from Talktalk, this service didn't have to do much to be good. Our Internet went live at 22:00 on the day of connection which was a minor hassle but nothing that our house couldn't handle as talktalk wouldn't even work! Customer service is brilliant, got through to someone in Newcastle which was nice and since it went live, I'm getting a solid 50mbps+ consistently and at a brilliant price!

    The router and app are brilliant also
  • Reviewer
    Location
    Thanet kent
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    l was with BT, it cost a fortune with broadband and line rental...vodafone will saved us almost £100 every 3 months with its latest offer...i nearly didnt go ahead because of all the bad reviews but the customer service, the changeover, the router, the speed and reliability has all been perfectly fine, no problems as yet, and hopefully never! so there you are..risk it if youre thinking of saving money, we've got exactly the same service as bt gave us but a damn sight cheaper!!
  • Reviewer
    Location
    herts
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Don't waste your time. I went through 2 online advisors, checking the package I was to order, referencing with the postcode etc. only for the payment to be refused. A 30 minute phone call later I'm told they couldn't even provide internet to my area, and it's my fault for not checking first - despite the back and forth via online chat. And apparently, it's also partly my fault for not realising that the link from a price comparison website does not take you to Vodafone's site, but a 3rd party site... Better off spending your money elsewhere.
  • Reviewer
    Location
    West Yorkshire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Major hiccup with the router when BB went live took 3 days to solve sync problem and a new router had to be sent out. Customer service was excellent the people in the Newcastle call center were very friendly and helpful and spoke a language I could understand. As for speed i am paying for 38Mb and getting 37Mb which is a much better ratio than the 200Mb I was paying for with Virgin Media and getting 74MB
  • Reviewer
    Location
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Been with Vodafone since July after being conned into getting it we was told we would get a minimum of 60mbps but the highest we get is 40 we was told we wouldn't have to pay for instalment but we got charged the internet speed goes up and down all the time with it dropping out completely at least 5-6 times a day the wifi range which we was told is one of the best on the market doesn't work if your more then 10 meters from it and it can only support one or two devices at a time when we phoned up to complain all they said was the guy who sold us the deal shouldn't of said any of that cause it's not true when we asked about leaving they wanted us to pay the full 18 months up front so now we are stuck with this terrible internet
  • Reviewer
    Location
    Ropley Hampshire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Just appalling. I have changed to Carphone Warehouse but still with Vodafone. 8 days later and numerous calls later - each time being told it will be resolved quickly I am no further forward.
    I just don't want to have anything else to do with them but have to as I want to keep my number. Presumably that is why they just don't care about their customers. I suggest that you use any other provider apart from Vodafone.
  • Reviewer
    Location
    Dorset
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Order cancelled 4th times of chasing them up I just cancelled. Fair to say I won't be joining them. How can a company of this size give such a crap service. They don't even earn the 1 star rating!
  • Reviewer
    Location
    North London
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Atrocious broadband, swapped from Sky who were quite adequate and have been forced to swap again because the service from Vodafone has been possibly the worst service that I have paid for in my life, slow to mediocre speed, worse than average ping but worst of all by far the frequent disconnects - 1 or 2 every hour, unable to stream videos or play computer games because of he constant interruptions, I will never use Vodaphone for anything again for the rest of my days.
  • Reviewer
    Location
    Linlithgow
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    For nearly 3 weeks now our internet connectivity has consistently dropped. I couldn't submit a complaint on their online form because it required the user to enter a mobile number (so they could identify the a/c) but we don't have a vodaphone mobile number, just a landline.

    I did an online chat and a member of staff called me, asking to unplug etc. Eventually I was told an engineer should come out so we arrange for the Friday. When the call was ended I realised no-one could be at the premises for the engineer so I went online chat and made arrangements for the following Monday.

    An engineer still turned up on the Friday and it was sheer coincedence that a family member came home.

    The engineer indicated it was the telephone call blocker that was the problem.

    The problem continued so I detached the call blocker (which had never appeared to have been a problem for the last 6 years) but the problem continues.

    It is now at the point where the connectivity is so unreliable as it is constantly cutting out.

    I would stress to anyone considering using Vodaphone that no matter how good the offer may appear, DO NOT USE THEM!
  • Reviewer
    Location
    Wiltshire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      4 stars
    Comments
    What a hassle! Signed up on 2/1/18 in store. Advised earliest connection would be 18/1/18. Text and emails to confirm this. Stayed home 8am ‘til 1pm. No engineer. Called Vodafone to be told that Openreach had changed the date to 19th but not told them or me. Asked for an early appointment. Vodafone called at 8am to say engineer had started work and could be outside! Turned out to be a lie. He finally showed just after noon. So 2 whole mornings waiting in addition to waiting for the "signed for" router delivery. Was told it would activate at midnight. It didn’t. Called again. Apparently the router sent was not the router registered and that mattered. Told it would all be OK next day. It wasn’t. Apparently Vodafone employee had mistyped their own company web address, so router still not registered. Told to do a hard reset and wait for another hour. Finally it works! Speed as advertised but this is first day. I have never had so much hassle with any other broadband installation.
  • Reviewer
    Location
    Central London
    Reviewing
    Vodafone
    Date
    Comments
    AVOID - BIG COMPANY TOTAL DISREGARD FOR PAYING CUSTOMERS
    I had the worse customer experience when dealing with Vodafone. I was made to wait in for two days to be connected, 4 days later Vodafone admitted they had connected broadband neighbours flat and also failed to let my neighbours know resulting in them not being able to use wi fi. I spent 5 hours on the phone to customer services. I was lied to. I wrote to the CEO five times and I was lied to by the Directors Office. Waited over 2 weeks for a refund for broadband I did not receive The whole episode was disgraceful. AVOID
  • Reviewer
    Location
    Cirencester
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Moved from a cancelled 2 month disaster with BT. How OFCOM permits this shower to trade as a company is beyond me .The back office function is chaotic and the Indian call centre good for nothing. BT uses unacheivable line speeds to sell broadband . Vodafone changeover came and went with no issue .The promised speed is exactly where it should be and something never achieved with BT. Vodafone does not seem to traffic manage or prioritise . This maybe due to the massive capacity of the old C&W business fibre network Vodafone bought in 2012 .
    I have very stable bb at the promised speed and my monthly bill has been halved. Yes Vodafone has had its problems but there is a will to improve unlike BT who just want your money.....

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.