Vodafone Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.

Recent Customer Ratings for Vodafone

  • Satisfaction
    2.7 stars
  • Customer Service
    2.5 stars
  • Speed
    2.8 stars
  • Reliability
    2.7 stars

Based on 438 customer ratings since 2023-05-22 (Show all time ratings)

Visit Vodafone   Read our Vodafone buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,522 Customer Reviews over 39 pages

  • Reviewer
    Location
    West Bromwich
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Excellent overall
  • Reviewer
    Location
    Chesterfield
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have had Vodafone broadband for six months now I was paying for up to 76 mps and on average I was getting between 5-10 at the most.
    Every time you contact Vodafone the problem all they said is we will raise a ticket but enough was enough
    I decided to cut my losses and pay the early termination fee it was the best £100 I have ever spent
    I also cancelled my 2 mobile contracts
    Just remember you only get what you pay for
  • Reviewer
    Location
    mid sussex
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    All family have vodafone mobiles, so we thought it a good idea to add vodafone home broadband. Good in principle. As Vodafone are on the same local loop as the ceasing entity no problem right?

    Well no. Vodafone said they couldn't port our number which we use for business. Vodafone said it wasn't their responsibility to investigate with BT Openreach. Checked with BT & Ofcom who confirmed it was Vodafone's job to resolve. Vodafone wouldn't have it, I could not get by the CS rep to escalate, I tried really hard, but Managers don't make promised call backs. I even wrote to the CEO who didn't bother to reply.

    Seems to me anything out of the ordinary, they either don't have the expertise, or more likely they can't be bothered.

    The latter appears true with most probs that users have - interesting to note the number of Vodafone routers sold on ebay in the last 6 weeks, and the number for sale - a lot of disgruntled users?
  • Reviewer
    Location
    Buckinghamshire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Finally arrived and after a seriously rocky start we were able to speak with someone who actually knew what they were talking about. Mobile account could not be consolidated with BB account, so now I have to live with two bills, (not too inconvenient), on the whole pretty dam good service after a rocky start, recommended service - Thank you
  • Reviewer
    Location
    London
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worse broadband connection ever, keeps dropping off every couple of hours, biggest mistake to go for such a awful broadband company
  • Reviewer
    Location
    Weymouth
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Totally useless broadband, sometimes measured in the Kbs. Never got through on phone, aalways hang on for an hour then give up. cannot use chat as broadband constantly drops out and chat disconnects, then have to start all over again, then drops out etc. AVOID.
  • Reviewer
    Location
    bolton
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I set up a deal with Vodafone for two premises, soon after I signed up someone decided to use my postal address to move their SKY broadband instead of their new address they gave mine, very soon I got a cancellation notice from Vodaphone with HEFTY BILL this meant I lost my line and nearly my landline number, I had to pay extra to get my broadband back, since then I get charged for phone calls that should be free, the speed of broadband is useless my device is often locked out although fibre optic, when I wanted to check my usage and devices on my broadband I was given incorrect information from someone abroad who clearly did not understand me. not happy folks beware, I am looking for a better deal .
  • Reviewer
    Location
    Wiltshire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID!! Worst Internet provider I've ever used.. No technically support team to talk to just customer services who have no clue and fob you off for days with 2-24 hours it can take to reconnect after cutting me off for no reason bills paid.. Now on 3rd day and still no broadband or technical team to sort it..load of rubbish speed isn't what they made out when taking it either over all just a pile of crap AVOID!!
  • Reviewer
    Location
    London
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Absolutely awful was meant to go live on 7th...10 days later still waiting...is one lie after another as to why they can't go live with the line. Apparently 1st engineer was competent and neither was the more senior engineer they booked in...now they are sourcing 3rd engineer. Customer service is pot luck...whilst polite are here messengers with no technical knowledge. Suggest if you switch have a 2 week overlap with providers...
  • Reviewer
    Location
    Sussex
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    We have had Vodafone for our broadband for about 18 months. In that time we have had 2 occassions with loss of connectivity. I have to say that the Vodafone customer service and technical support, at both times, has been fantastic. Everyone I spoke to over the phone regarding the issues have been friendly, helpful and proactive aiming to get the problem fixed quickly. Vodafone sent out a BT technician within 24 hours of our complaint and also sent out a new router quickly. At no point have Vodafone 'blamed BT' or 'blamed us' which we used to hear all the time when we had broadband with TalkTalk (TalkTalk's customer service was so appalled I twice resorted to crying - not cool but true). I have been more than happy with the switch we made to Vodafone and will continue using them.
  • Reviewer
    Location
    peterhead
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst Broadband provider ever., used for 2 weeks and then was without internet for a month now canselled but been asked to pay for last month., it is a joke not a broadband provider.. shouldnt be allowed to provide broadband service!!!
  • Reviewer
    Location
    Kidderminster
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible switched to them and have now been without broadband for 4 days have phoned and phoned to no avail..Please choose wisely as I did not
  • Reviewer
    Location
    North wales
    Reviewing
    Vodafone
    Date
    Comments
    Genuinely the worst broadband ive ever had, note i used to have post office wifi with a max of 15mbps download and i think that was 10x better. Ive bough a package which promises no less than 40mbps download and 5mbps upload. Ive never had more than 16mbps download and 0.2mbps upload and i speed check every week... Ive been in contact with them over ten times with their reply always being "split your ssid" etc. Theyve even had an engineer out to change the phone cable and now its even worse. Definitely recommend anyone looking for a decent broadband to go to bt fibre
  • Reviewer
    Location
    Totnes
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    A near miss. I can't comment on speed or reliability as I cancelled just before installation. Customer service was appalling. I signed up at an agreed rate but received a letter two days before switching with the wrong charge. I wasted an hour with customer services explaining this and all they could offer was a call back in 3-5 days to tell me if I would get the agreed deal. I wasn't prepared to risk this as it was after connection so would be much more difficult to cancel. I was then told the cancellation team wouldn't take my call! I tried directly and they refused to allow me to cancel. Furious I called my current provider and they have blocked the switch. I honestly feel like they were conning me and the hassle of getting through to speak to someone - who then say they can't deal with the issue gave me no confidence in the company. If you are tempted by their offer make sure you get it in writing before going ahead.
  • Reviewer
    Location
    Glasgow
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I cannot comment on their speed I'm afraid as you'll soon find out why.

    Fibre has recently been activated in my area and in February I found Vodafone had the best fibre deal around. I went through all of the application process and was told my activation date would be March 1st.

    On March 1st Vodafone successfully shut down my old Internet provider however did not activate their connection. I contacted them (Online Chat via my phone as you cannot get through on their phone number) and was told everything was OK and that it could take until midnight to activate.

    March 2nd, still no Internet. Now they say it is a port problem at the exchange and they said an engineer could not get to the exchange due to the weather (Beast from the East) even though they had three weeks in which to prepare the "port". Now I'm told they will contact BT Openreach as it is down to them to carry out the work... "contact us tomorrow for an update"

    March 3rd, I get a text message saying the Internet will be activated in 2 working days.

    March 5th, still no Internet. I'm told (online again) to wait until midnight yada yada.

    March 6th, still no Internet. I'm told (online again) that an engineer is being scheduled and that I'm on the critical list. It'll be fixed in 2 days (yet again)

    March 9th, still no Internet. I'm told (shockingly online again) that my activation date is now March 23rd but I'll not be charged any fees until i'm fully online... how gracious says I. What about the work to be done on the 5th and 9th, says I? It's all BT Openreach's fault.

    March 9th, cancelled my contract within the 14 day grace period as I don't trust a word they say.

    Good luck to you if you try to join Vodafone!
  • Reviewer
    Location
    St Albans
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Equipment provided by Vodafone is an absolute joke. It took me 4+ hours to bypass their router to get normal internet speed over the wifi and cable. Whole process was painful so I won't ever again choose Vodafone in the future.
  • Reviewer
    Location
    Pontefract
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Unfortunately you cannot leave a zero score, DO NOT be taken in by their lies, never had more than 1mb download speed, customer service is an absolute joke, cancelled after 2 weeks of no broadband, off back to BT, should never have left them, yes they are expensive but at least they are reliable!!!
  • Reviewer
    Location
    belfast
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I was talked into moving myself and my partners home broadband to videophone. TERRIBLE MISTAKE DO NOT MOVE. I have spent 45 hours onto customer services to try to get connected since the 2nd of February - now over a month later we do not have a working broadband. I have spoken to them both online and in person repeatedly, they promise you they will fix but really they only want to stop the conversation so they can leave you again. I have been promised engineers - who never showed up. Been send 3 routers - still no broadband. Been through numerous tests - intact very time you phone or speak to them they make you repeat the tests that have not worked before. So today 9th March I tried to cancel - typically I was unable. I tried costumer complaint service (they only had it for mobile phones) they said they would try but when I called them back they had blocked my number so agin still no luck. If only I had read these reviews before being talked into changing. TAKE MY WARNING DO NOT USE VODAPHONE HORRENDOUS
  • Reviewer
    Location
    Reading
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I was called by Vodafone and they convinced me to move two mobiles, broadband and IPad services to them. WORST MISTAKE EVER!! I have spent the last year taking them to the Ombudsman for every account that they have no interest in resolving unless they are instructed to! There customer service team are unfriendly, unhelpful and rude! Don't move your account to them unless you have the time to constantly call and have the extra time to use the Ombudsman. Even now they have admitted fault and provided refunds etc I am STILL the owner of a brand new 7 plus that does not work... called again today and they refused to believe I got the phone from them! I had the Ombudsman prove they provided it.. its a joke... Cannot wait until I can get out of the contracts and go back to my previous provider who NEVER caused any problems! Virgin Media come back! All is forgiven!!!!!!!!!!!!!
  • Reviewer
    Location
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have had internet problems for around 20 days. Receiving less then 1mg to no internet. I wish this was the first time it has happed however it is not.

    I phoned up 16 days ago saying I have had less then 1mg and it wasn't usable. They said I should upgrade and I would get a promised speed of 38mg, so I did.

    They said this would take 12 days. However in this time I went from less then 1mg to no internet what so ever. I contacted them by live chat on day 14 to say I had no internet.
    They said it would be fixed in 48 hours.
    It wasn't, still no internet.

    So I phoned up today, I've spent all day trying to resolve this. I spoke to a guy called Aslam, who kept promising to call be back. First he said he would call be back in 30min, he finally got back to me after one hour. Only to tell me the internet was faulty in my area and he could give my a promised speed of 10mg. Suppose that's better then nothing...

    Then he said he would get back to be in 10min. I waited for over an hour to get no call back.

    So I contacted Vodafone and spoke to a girl called Hannah. She states that an issue has never been raised. She states she has now done this and has given me some data so I can use my phone to provide internet. However it will take a further 2 days for it to be raised with tech.

    I feel like I've wasted the best part of a month and used my days off only to be fobbed off by Vodafone with their empty promises.

    If you want to join a company that will make constant promises they can't keep. Or if you want to spend most of your time trying to resolve issues with people who don't care. Then Vodafone is the one for you.
  • Reviewer
    Location
    Manchester
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have given Vodafone 1 star in each category as there was no option for 0 stars. Signed up with a guarantee of 50mb download on their 74mb package. On running regular speed tests i was getting less than 20. Complained and got no help. Broadband lost connection once every few days, the time that drew the last straw was a 24 hour loss of service where, after over an hour on the phone with an advisory, was told nobody could help me for another 48 hours. Cancelled within the first 30 days, told that they were still going to charge me, despite them not actually offering me what I paid for. Customer service and their online chat are useless, not to mention inaccurate - with an 11pm helpline that doesn't take calls after 9pm!
  • Reviewer
    Location
    Reviewing
    Vodafone
    Date
    Comments
    1 star because 0 is unavailable, worst broadband i have ever had, constant disconnections, 0 internet speed, cant stream anything and customer service is a shambles. AVOID AVOID AVOID.
  • Reviewer
    Location
    Isle of Wight
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Didn't get as far as being a customer but want to review them based on my brief interaction with them today.
    Went on to 'chat' to ask if Vodafone would increase the contract yearly by RPI as they do with their mobile contracts.
    Was told 'yes' which is bad enough but agent then told me this was what they were told to do by OFCOM. Well if that's the level of support now then I wouldn't want to see what is was like as a customer. I decided not to transfer to them.
  • Reviewer
    Location
    Manchester
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    once upon a time i had a really happy life til a frightening nightmare called VODAFONE broadband came to my life. trust me with this and believe me I AM NOT JOCKING, still i have nightmares about their horrible service. i am now relieved a released from this horrid company as i paid the termination fee and ended my sorrows. THIS IS FOR PEOPLE WHO WANT TO JOIN THIS SHAMBOLIC COMPANY. PLEASE DON'T BE FOOLED BY THEIR CHEAP PRICES AND SPECIALLY BY 5 STAR COMMENTS AND REVIEWS YOU SEE HERE. i suspect most of the 5 star reviews are from VODAFONE itself. i confess that i was fooled by these 5 star reviews and ignored the critical comments about vodafone broadband service. if you really care about your internet status and SPECIALLY YOUR INTERNET SPEED, DO NOT EVEN THINK YOU CAN GET IT FROM VODAFONE. if your work online, stream online,need fast download or even chat online, trust me signing up with VODAFONE will be your worst nightmare. if you have kids who watch on amazon, netflix or any other online streaming websites, DO NOT GO WITH VODAFONE. you will get most of the times as low as 3 mg download speed. it does not make any difference what package you have. i was on 76 mg package and i was still getting 3 mg speed. final words, a big 0 star all around to VODAFONE broadband service from customer service to INTERNET SPEED.it is the biggest scam i have seen as they charge you for something they would never give.
    PLEASE STAY AWAY FROM VPDAFONE BROADBAND
  • Reviewer
    Location
    bristol
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I cancelled my internet contract with them within the 14 days cooling off period. They agreed it had been cancelled.

    They then sent two broadband routers and then took £70 each from my bank account (140 in total). They agreed this was a mistake and asked me to send the routers back and only then would they return the money.

    I dropped them off in a store got them to sign for it and make a note. The shop then refused to refund me.

    It then took 3 month of me calling every week in which I was promised a bacs payment then they failed to make the bacs payment so I would ring in and explain and they would try again. Each conversation ranged from 30 min to an hour.

    Then they paid me my money back and refused compensation. I was informed that they can't pay compensation as I'm no longer a customer and they would be taxed on it.
  • Reviewer
    Location
    BIRMINGHAM
    Reviewing
    Vodafone
    Date
    Comments
    terrible,terrible service from vodafone. people please stay well away from vodafone broadband. (0 star to customer service)( minus 100 star to internet speed) not connected ontime, sent me a massive bill even though i disconnected the service within 30 days cooling off period. people be aware that if you are on a 76 mg package you will sometimes get speed as low as 3 mg. YES you saw it right, 3MG. that is preposterous. when you phone them, bear in mind that you have to stay on the phone for a minimum of 45 mins to get through and when you get through they never accept that this ridiculous speed is what you are getting and try to persuade you that there is something wrong with your household( wiring etc) when its actually them try to rip you off. two words. STAY AWAY
  • Reviewer
    Location
    Barnet
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    After the 30 days period when user can suspend the 18 months account, the broadband speed dropped drastically (somehow it was ok before, what are the chances?
    The customer services wanted me to provide evidence (at least 7 screenshots in a 24 hrs period) of this. I argued they should be able to measure this as I don't have the time/availability to monitor this. They didn't care. I am switching my 2 mobile accounts to another provider, and also the broadband as soon as I can as I don not want to give any services from them if they don't care about their customers. For now I am trapped, quite convenient the 18 months contracts for them. Stay well, well away.
  • Reviewer
    Location
    London
    Reviewing
    Vodafone
    Date
    Comments
    I was in the process of ordering the broadband package (55mbps), chatting to the on-line agent. It looks like an excellent deal compared to what other providers are offering. Thought I'd check the on-line customers reviews first. Glad I did because customer service is everything, and it appears that this is where vodafone fall down. Does not matter how cheap or good the deal is, if there is nothing there to support it, it is not worth the risk. So, I shall be looking elsewhere.
  • Reviewer
    Location
    Halifax
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Do mot make contract with vodafone, i have spent hours and hours chasing vodafone customer service and complain deptt but issue hasnt been resolved yet, trust me once you sign the contract they will bully you as much as they can e.g with me when i rang them they said we need to run wire speed test at the time when there customer service is open, but when they are closed they wont take the speed test result that you run on app or on pc, they will try there best to justify that they are sending this much speed on your connection, even they told me that there is something wrong with your house internet wiring, get it checked and it was perfectly fine..
    So guys dont buy the broadband from vodafone
    Even its sound cheap but trust me it will cost you alot more than what it is.
  • Reviewer
    Location
    Midlands
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Joined Voda Fibre from Sky on the 38mbps. Router arrived ontime, plugged in and started working immediately on the said day with constant 38mbps when tested. For the price, no complaints from me, works perfect, never dropped in 4 weeks so far and no line rental costs !!
  • Reviewer
    Location
    London
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible service from start to finish - never got to find out what the speed was like because they never connected me and kept saying they couldn't guarantee an eventual connection so I should "maybe look at other providers"
    Imagine working for a company where you have so little faith in it you openly suggest customers don't carry on with the service.

    Was meant to be connected 5th February. Had to phone and ask what was happening a couple of days later, and was told my account was cancelled. Asked if I would have been told this eventually. They didn't know.
    They reinstated the account and then failed to contact me again, so I had to call up again. Bored, script reading agents just kept saying it was out of their hands. By the time I gave up and cancelled the order 3 weeks later, I'd spent about 3 hours talking with various script-readers, not getting any new information, spent over £30 on interim wifi access, and was repeatedly being openly lied to about getting a) any actual definite broadband service and b) a refund for the wifi I was having to buy to work from home.

    When I cancelled I was assured by two different bored call centre workers that I'd be refunded the £60 engineers fee for a visit that was never even scheduled, let alone happened, and instead today I've received an actual bill instead, despite not having an account with them any more - when I went to try and query it I can no longer use the account to do so.

    Absolute cowboys. They also send auto texts asking for customer service ratings feedback, but if you try to respond with the lowest mark it says the number isn't valid. Nice work, guys.
  • Reviewer
    Location
    upholland
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    find Vodafone are a total rip off firm,i signed up for 18months @£23 per month,so that's a signed contract,now less than 12 months later I'm getting charged £30 per month and today I find that Vodafone are offering the same package today at £26 per month, what a rip off company and as soon as my 18 months is up,my phone and my broadband are going elsewhere,ps I only gave 1 star because 0 was available
  • Reviewer
    Location
    Norwich
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Been with vf for about 2 months. Started at the promised 70mbs. 23rd Feb dropped completely. Reset and came upto about 16mbs. Contact vf requesting call-back which never happened. Carried on with 16mbs because just couldn't face the vf contact system - life is just too short. Succumbed and contacted them on 28th Feb and it took about 30 mins for their customer service rep to suggest I reset the router - then she disappeared. I reset the router and now get 6mbs. Requested a call-back and am still waiting. The service is terrible and the speed is not what I am paying for. I would steer clear.
  • Reviewer
    Location
    Southampton
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    My family (5 members) and myself do not have internet for ONE week by the moment!!!!
    It was expected to come live on the 21/02/2018.
    This did not happen. Called vodafone on 21/02/2018 was promised that internet should come any minute. This did not happen. Chatted online with vodafone on the 22/02, spend 2-3 hours chatting, tested line and router, vodafone concluded that engineer should come and solve the problem with the external line, state that ticket is raised and the problem will be solve within 72 hours. Called vodafone on the 23/02, was told that ticket is not raised for some reason and that now they are rising ticket for sure and that problem will be addressed within 48 hours. Called vodafone on the 24/02-- the representative assured me that engineer will come in 24 hours and that he personally will be calling me to check the status of my problem. This did not happen! Called vodafone on Monday evening 26/02 and asked why engineer did not come contrary to the promisses to come soon -- the answer was that I could not be promised that somebody will come within 24 hours! It is 28/02 -- and still engineer did not call me and did not come. This is disaster -- too many lies, too many excuses, zero efficiency,
    and week without the internet -- disaster for me and my family.

    Just do not go with vodafone!!!! It is killing me.
  • Reviewer
    Location
    Upholland West Lancashire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    I'm coming to the end of my 18 month contract and I am so glad. I have had constant issues with my broadband speed and when it went down completely I found the customer service and response time very poor.
    I know it cheap compared to the major providers but if you want a reliable service I would not recommend Vodafone.
    I was promised a similar service to my previous provider plusnet but this has proved not to be the case and I will be switching back in a couple of weeks.
  • Reviewer
    Location
    luton
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    vodafone home broadband is the worst isp on todays market, they have internet traffic management that is placed on your fiber, with your normal fiber internet speed of 38mb during the day it will drop to 3mb a night between 7pm to 11.30pm, peak time and that is the time when its needed the most.that is realy bad service. dont sign up with them, pay few pounds more and go with isp that dont traffic management in place
  • Reviewer
    Location
    Hamilton
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I first ordered broadband services from Vodafone on the 1st of February, needed a new connection so arranged a date for the engineer to come and took a day off work for it. They cancelled the order and I had to start again and after numerous failed attempts to get through to them and after well over 2 hours spent on hold I finally arranged for a new date with an afternoon appointment. They changed it to a morning appointment which was not possible for me and I specifically said that on the phone so now I don't have any day for my broadband to get installed. It has taken almost an entire month and still got absolutely nowhere. Don't waste your time with these useless incompetent idiots the customer service is absolutely shambolic there is no communication between staff whatsoever.
  • Reviewer
    Location
    Sheffield
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely terrible. Rang me 2 years ago to see if I wanted a 'free' mobile broadband package. I discovered 2 years later that I'd been paying £9 for the damn thing every month. After a full refund from Vodafone, they continue to charge me £9 a month for absolutely no reason - I have to ring them every single month for a refund as they just can't grasp how to cancel a service on their own systems!
  • Reviewer
    Location
    london
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I got a mobile broadband contract on the 28th December 2017, i realised just like so many people that Vodafone was leaking massive data strangely, so i decided to cancel within my 30 day allowance. Got customer services on web chat and on the phone, they confirmed cancellation will take place no problems. about 3 weeks after i noticed they had cancelled my direct debit (so i was somehow assured they had cancelled the contract), Monday 19th February i receive a letter from them telling me that my account had been suspended for non payment of account! i call them up and got them on web chat, the guy says that as soon as your account is cancelled, they also automatically cancel your direct debit but they do this without producing a final bill!. this means that their system has no way of collecting the final payment thus likely to give a false impression of non payment on your credit file. So now i have to manually pay them £25 and then they will send back £17 into my account! what an abysmal service from a horrid company. Most people have had horrible stories to tell about Vodafone, i will certainly never have anything to do with this disjointed company again.
  • Reviewer
    Location
    London
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    ABSOLUTELY APPALLING SERVICE
    I have never dealt with such an inadequate company in my life. Shocking. I got broadband activated on 6th Feb, and there has been extremely poor broadband service, some days no service at all, otherwise extremely slow. Service keeps dropping out. I contacted vodafone at least 6 times, and every time get told to reset the router. Absolutely useless. Then i was told that an engineer would visit, but got no confirmation so contacted them again, and there was no visit booked.

    AVOID AT ALL COSTS - SHAMBLES OF A COMPANY. will be looking to cancel, and make sure that noone i know uses this company again

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