1,510 Customer Reviews over 38 pages
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- Location
- Sheffield
- Reviewing
- Vodafone
- Date
- 2017-08-19
- Comments
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Worse service ever very luck to get 1 hour internet a day constant loosing connection.
- Location
-
- Location
- sheffield
- Reviewing
- Vodafone
- Date
- 2018-06-24
- Comments
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VODAPHONE-AVOID...AVOID..AVOID
I switched to Vodaphone as I wanted to block certain websites..this worked for a few weeks ONLY, after 4 calls and 4 hours on the phone this still wasn't back working and Vodaphone tried to blame me NEVER AGAIN
- Location
-
- Location
- Sheffield
- Reviewing
- Vodafone
- Date
- 2019-08-23
- Comments
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Terrible service! The internet doesn’t works properly, not fast as promised. The internet down in June, 5 days I could not get access to the internet, then again internet down in August 6 days! They do anything to keep the system in perfect condition, they only know how to charge from the clients. They have promised to send me a SIM with 50GB data use the internet till it is resolve. But the SIM did not come (ref:187564972455825012, date 2019-08-18 12:33:44). Also, they did not respond on the complaint Ref: 1719840. Terrible customer service, they only promised but never call back to try to explain what happened, what they do to fix it. I have decided to cancel the agreement. Do not us the Vodafone, it’s a really rubbish!
- Location
-
- Location
- Sheffield
- Reviewing
- Vodafone
- Date
- 2022-10-22
- Comments
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Beyond bad. Swapped over on the 13th October. As of the 22nd October, still no internet. Can't believe what their team tell me as it conflicts with Open Reach engineers. Sent me to their local store to pick up temporary dongle.. Guess what, their store couldn't get on-line.. UNBELIEVABLE. Another engineer booked for the 25/10 but still no guarantee of internet. I've changed provider 4 times in the past, all changes have been smooth and trouble free.. Vodafone have been the only one to make a mess of it..
- Location
-
- Location
- sheffield
- Reviewing
- Vodafone
- Date
- 2023-04-03
- Comments
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I swapped from Plusnet whom i had no issues with for 3 years, so i know the line and services to my property are fine. I swapped to the same speed fibre package. Since moving, i've had no end of blackouts, dropouts, buffering, slow speeds etc.
They've just put the price up by 14.4% which is unjustifiable and just a money grabbing greedy exercise. I hope the board lose their jobs for such a scandalous greedy practice. Lost a customer for life that's for sure.
- Location
-
- Location
- Sheffield
- Reviewing
- Vodafone
- Date
- 2018-02-09
- Location
-
- Location
- SHEFFIELD
- Reviewing
- Vodafone
- Date
- 2020-02-18
- Comments
-
Terrible provider. I should be getting 50mb but for 18 months I've been getting around 10mb at best. Constantly dropping. Customer service is terrible as its been 18 months of constantly contacting them to fix the broadband speed but have got nowhere. I have gone through 3 routers as that's all what the customer service tech advisors know as a solution. So glad my contract has expired to leave. So guys save yourself your money do not use this service.
- Location
-
- Location
- sheffield
- Reviewing
- Vodafone
- Date
- 2023-07-28
- Comments
-
Absolutely terrible. I've had Plusnet and Sky broadband in this same property and never had any issues whatsoever, speed good, reliability etc all there. Been with Vodafone for a around 9 months now and it's just been shocking. Constant problems, connectivity randomly dropping, customer services refusing to do anythting about it becuase " their system shows everything is working" . . well sorry guys, i forgot that every app i have on laptop/phone/tv/tablet can ALL have the same problems at the same times and it's definitely not your crap service. I can't wait to move away from them to a decent and reputable provider. DO NOT USE
- Location
-
- Location
- Sheffield
- Reviewing
- Vodafone
- Date
- 2018-02-23
- Comments
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Absolutely terrible. Rang me 2 years ago to see if I wanted a 'free' mobile broadband package. I discovered 2 years later that I'd been paying £9 for the damn thing every month. After a full refund from Vodafone, they continue to charge me £9 a month for absolutely no reason - I have to ring them every single month for a refund as they just can't grasp how to cancel a service on their own systems!
- Location
-
- Location
- Sheffield
- Reviewing
- Vodafone
- Date
- 2019-12-17
- Comments
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I was very disappointed with the speed of Vodafone fibre broadband. I phoned the call centre and was told that the advertised speeds refer to the speed that would be obtained if a device was connected by an ethernet cable to the modem. In this modern age of 'wifi' I assumed that when I took out a high speed internet package, it would provide high speed on wifi - sadly not. The speed was sufficient to use spotify and netflix sometimes but sometimes had issues when using at peak times. Anyway, they were unwilling to do anything to help despite the fact that I also have 3 mobile phone contracts with them and have done so for many years. So I've cancelled the contract and moved to a competitor where the speeds are much faster.
- Location
-
- Location
- Sheffield
- Reviewing
- Vodafone
- Date
- 2022-10-04
- Comments
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Excellent service and speed, setup was pretty much plugged and played, the apps fantastic, and I never had to do a thing with my existing provider to switch.
- Location
-
- Location
- shepherd bush
- Reviewing
- Vodafone
- Date
- 2022-01-07
- Comments
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My first experience with Vodafone and its been my worst experience with any company in my life. 4 weeks later i still dont hav broadband . customer service does pick up phones fast but their powers are essentially useless. This company is bordeline scam. I know all the paper answers of the customer service team by now as ive been on the line with then several times a day over the last 4 weeks. Apparently they dont even have records of that. They are utterly useless mostly.
- Location
-
- Location
- Shreeve
- Reviewing
- Vodafone
- Date
- 2018-10-09
- Comments
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The WORST ever. Ages to swap, 3MB only. Kept on hold for hours. I mean HOURS. Staff don't know what they're doing but try and be helpful. Promise of call backs never happened. manager escalation never happened. CANCELLED. Will complain to Ofcom. Bad router, failed 3 times in 2 months, had a new one that keeps stopping. Not happy at all
- Location
-
- Location
- Shropshire
- Reviewing
- Vodafone
- Date
- 2020-05-25
- Comments
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We have had a vodafone mobile contact for a while which has been reliable and we haven't had any issues. Our broadband was due for renewal and with what sounded like a fantastic deal we thought we would give it a try. I must say the we are slightly disappointed, there is a lot of buffering despite the fact that it should be faster download speeds. We Havd also experienced problems with access to account information on the phones since charging. In regards to customer service I have struggled to understand some of the customer service advisor. I have struggled to get WiFi in the garden. Personally I would have rathered have paid more and get better Internet.
I don't normally do negative reviews but wishing I'm taken notice of previous reviews.
- Location
-
- Location
- silloth
- Reviewing
- Vodafone
- Date
- 2019-02-14
- Comments
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nowhere near the speed guaranteed customer service a waste of time just fobbed off with bull**** excuses can't wait to run contract out and change
- Location
-
- Location
- Skegness
- Reviewing
- Vodafone
- Date
- 2016-11-08
- Comments
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Dont be tempted by price they offer... For the price you get a substandard router which will cut out as soon as more than 5 or 6 devices are connected. Vodafone have confirmed that the router can only handle 7 devices at once and i should switch my devices off when not using them. They also will not give you the passwords required to connect your own better quality router to improve the situation.
When i can get connected the speeds have been as advertised just dont look at your mobile phone whilst streaming a movie or you lose your internet conmection for 10 minutes while the router resets itself.
Very poor product
- Location
-
- Location
- Skelmersdale
- Reviewing
- Vodafone
- Date
- 2020-06-19
- Comments
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Avoid! A couple o days in my new contract with them lost the promised internet speed.Instead of 55 I was getting 8-15. This is ridiculous. After numerous attempts calling them every time they gave me different answers, technical issues which they still working on. I had enough I said I want to cancel my contract. They said 30 days notice which is 17 of July. Here I am on 19th of June and they cut off my internet. No internet, I can't get over to customer service and it looks like I can't get internet for the next 4 weeks. It is unbelievable that they can do this. Bye-bye netflix!
- Location
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- Location
- Skipton, North Yorkshire
- Reviewing
- Vodafone
- Date
- 2020-12-05
- Comments
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Joined Vodafone less than 2 months ago from Plusnet. Supplied router very good and easy to connect. I joined after a Uswitch review but the main problem since has been contacting anyone at Vodafone other than a bot or people in India or Egypt and I was initially charged more than the advertised Uswitch deal and still need to sort out problems with my account which is not easy to "see" on the Vodafone website.
- Location
-
- Location
- Slough
- Reviewing
- Vodafone
- Date
- 2017-03-08
- Comments
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Got Vodafone broadband in November. Had service for a week theb cut out. Then I was told thw earlier it could be fixed is on Christmas eve. Then come Christmas eve they said there was a problem with the phone like. A week later had an gas engineer out who fixed the line and the internet was working. Lasted for 2/3 weeks then cut out again. When chasing it up I was told it would take 3 days as per the contract. 3 days later I was told that the line had gone down. Had an engineer come out 10 days later who said that the line was fine now and the number had changed. I didn't want my number changed. I was not reimbursed any money that I had paid for a sub par service.
- Location
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- Location
- Solihull
- Reviewing
- Vodafone
- Date
- 2018-12-16
- Comments
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If you do a speedtest all is well. Fantastic speeds up and down.
The reality of the service, however, is much different.
I think it’s largely down to the router: I’ve had to buy an ASUS router because the wireless on the broadband router goes up and down constantly. You certainly can’t watch a film or play a game or do a Skype call.
You really should avoid.
- Location
-
- Location
- Somerset
- Reviewing
- Vodafone
- Date
- 2020-03-22
- Comments
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Dreadful, no phone line, no internet, 2 hours waiting on the phone to speak to someone in Egypt who cant tell me when it will be fixed. AVOID AT ALL COST
- Location
-
- Location
- Somerset
- Reviewing
- Vodafone
- Date
- 2020-08-25
- Comments
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Initially flaky but now just unreliable. Around 5 Internet drop outs every day. Hours spent with online help making set up changes. 2 OpenReach visits. Every time it was my responsibility to chase Vodafone to resolve the issue and they could never actually do anything useful. NO CHANGE - STILL NOT RELIABLE.
DO NOT SWITCH TO VODAFONE.
- Location
-
- Location
- Somerset
- Reviewing
- Vodafone
- Date
- 2022-11-23
- Comments
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Having moved to Vodafone Broadband at the beginning of this year I have had constant issues with wifi coverage within my home. This has lead to router, boosters and Alexa box changes. Recently I find my self with yet another Alexa booster box issues, that cannot be resolved as Vodafone are unable to provide a replacement box and cannot provide a forecast when they are able to. I find this disappointing when you consider the purchasing power of such a large company. Subsequently I have been told it is up to me to contact Vodafone to chase up the replacement for the t Alexa booster. I would have thought Vodafone would be able to order and send a replacement without the need for me to chase. Customer service is poor and when I wanted to raise a complaint the call handlers were unable to action the complaint or log it as they are not aware of a procedure for handling complaints.
- Location
-
- Location
- Somerset
- Reviewing
- Vodafone
- Date
- 2019-01-14
- Comments
-
Had it o ver a year and they won't let me get out the best I received has been 50mbps when we are expected 77mbps spend over 48hours total on the phone and not a single employee seems to give a crap about the terrible service they provide.
So if you have to call them bare in mind you'll be on the phone a while and be hung up on for no reason which then they leave a mark on your account to treat you like crap!
- Location
-
- Location
- Somerset
- Reviewing
- Vodafone
- Date
- 2019-09-06
- Comments
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18 months contract with problems all the time, loosing connections every evening, slow speed, many calls and chats to customer service no improvement. Vodafone broadband is a waiste of time, cheapest but poor quality. Never again !!! Told my friends never go for Vodafone broadband . Better to add few pounds monthly and choose different provider. Very disappointed .
- Location
-
- Location
- Somewhere
- Reviewing
- Vodafone
- Date
- 2024-03-14
- Comments
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I’d give 0 stars if I could. NEVER USE VODAFONE BROADBAND!!! Absolutely horrible, regret switching to them and now in a contract that I can’t get out of unless I pay £300+ !! Internet doesn’t even go into the other rooms at all. Bought 500mbps broadband and I don’t even get 90! Called and complained multiple times , given many tips which were nothing but USELESS. Was told by them to get a tp link to help with connection. Bought that out of my own pocket for them to now say the internet is bad because of the tp link! Horrible and Useless service.
- Location
-
- Location
- somewhere in UK
- Reviewing
- Vodafone
- Date
- 2018-12-27
- Location
-
- Location
- South East
- Reviewing
- Vodafone
- Date
- 2022-03-17
- Comments
-
Worst customer service on earth.
My mistake for asking to switch to them.
Vodafone's customer service reps insisted that I had set up the hub wrong and the problem wasn't anything to do with Vodafone. They continued to remind me of this. They threw me through 4 different departments "troubleshooting" the problem, asking me for photos of my sockets and turning my hub off and on repeatedly.
I cancel with them and in doing so find out that the date on the contract they sent me and the date they have "on file" was completely different.
Their hubs are faulty, their customer service reps struggle to communicate (they also hang up on you!), their documents and contracts are full of errors and their broadband service is nonexistent.
Ombudsman!
- Location
-
- Location
- South East
- Reviewing
- Vodafone
- Date
- 2019-01-01
- Comments
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Recent reliabilty issues, disconnected for 2+ weeks in October and again for 10 days over Christmas. Not all Vodafones fault, the incompetence ofsome of Openreach's engineers account for some of this. However, the appalling service from most of Vodafone's support team has finally made me decide to terminate my contract with them. Several times calls were ended, online chat the same and various promised follow ups - referrals on never materialised. They seem to think that now they have a larger share of the market customer service has gone by the by.
- Location
-
- Location
- South East London
- Reviewing
- Vodafone
- Date
- 2018-04-09
- Comments
-
THE WORST CUSTOMER SERVICE I HAVE EVER HAD THE MISFORTUNE TO DEAL WITH. I didn't think one company could be as bad as Currys Pc World, but Vodafone has topped it. I am under contract with them with mobile and broadband. Cannot wait to be free of them.
Switched from BT, stupidly. The speeds promised are absolute rubbish, which makes no sense because in my area VF are using BT lines.
We had an engineer come out, nothing, hours on calls to "tech support" nothing. I am at my wits end with this company. AVOID.
- Location
-
- Location
- South East London
- Reviewing
- Vodafone
- Date
- 2020-05-19
- Comments
-
Deplorable.
I cannot even begin to express my anger with Vodafone.
I work as a Consultant for the NHS, often work out of hours from home and I'm reliant on Broadband connectivity for the welfare of my patients.
Our broadband was down for 3 months from beginning of December 2019 through to March 2020! Yes, 3 months. I live in London.
Each week Vodafone said that it will be addressed. Days, weeks and months passed. I was asked to carry out the same rudimentary checks to our router when the problem was a wider Openreach issue. Vodafone had no idea what was going on, said one thing, then another.
It was only due to the care and attention shown by an Openreach engineer who took our personal number that the issue was resolved. He could not believe that it took so long to resolve. Vodafone maintained that the issue was closed weeks prior to any actual connection.
Following reconnection we are now facing a bill of over £600!
We have taken the matter to dispute resolution.
I am truly, truly angry with Vodafone. I do not understand how they are allowed to operate with such appalling operations. There was never any continuity or communication from Vodafone throughout this period or any attempt shown to resolve the matter. We had to act every step of the way. Deplorable.
My advice is to stay away.
- Location
-
- Location
- South Kirkby West Yorkshire
- Reviewing
- Vodafone
- Date
- 2023-04-28
- Comments
-
I ordered fast fibre in December 2022 and was told it would go live on 26th January 2023. Well, here I am 3 months and 1 day after finally getting the fibre connected to my property and it still hasn't gone live. Spoke to them this morning and they said they are just setting it up at their end and it would be live within an hour. Just spoke to them again and they to give them another 48 hours!!! Really disappointed
- Location
-
- Location
- South Shields
- Reviewing
- Vodafone
- Date
- 2020-10-13
- Comments
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Switched from TalkTalk to Vodafone after TalkTalk massively increased my service fees at end of my contract and then failed to cancel my Sky Sports subscription, yet still charged me for it and refused to give a refund (even though I proved it was their fault).
To be fair, TalkTalk's internet connection had always been reliable, but their customer service to my complaint about the Sky subscription debacle was terrible and I couldn't justify the price hike at the end of contract, so I decided to leave them. and give Vodafone a try.
The new Vodafone line and broadband were supposed to go live yesterday. The phone line is working OK, and I waited until midnight (as they suggest) for the broadband to go live, but it has never once connected to the internet.
The router diagnostics say the VDSL is active and healthy but it still has no internet connection. I spent over 3 hours with online chat support this morning to no avail. They asked me to plug straight into the BT master box test socket (despite me telling them the box was fine and has worked flawlessly for the last 5 years). The support assistant did some stuff at his end and got me to reset / reboot the router multiple times and promised me when I left the chat 2 hours ago that the problem would be fixed within the hour....but it still isn't.
I'm pretty IT savvy and I know there is no problem with my master socket. I know the router has a healthy VDSL connection, but it isn't connecting to the internet through Vodafone's Gateway.
I don't know how someone with no IT skills would ever manage to get support from them, because I was doing some fairly technical stuff (like manually changing DNS settings at their request) which most average users would not have a clue about. Broadband routers should be plug and play for the vast majority of people and in my past experience with BT and TalkTalk that was always the case.
Reading some of the reviews on here it looks as though this type of issue is not uncommon, and Vodafone are not equipped to address problems. I got the impression the support assistant just wanted to get me off chat so that it was no longer his problem, and so that someone else will have to deal with it when I go back to them when it still isn't working.
Not a good start at all to my Vodafone experience!
- Location
-
- Location
- South wales
- Reviewing
- Vodafone
- Date
- 2023-07-02
- Comments
-
Ordered broadband contract then immediately cancelled after finding out their poor customer service.
It took a whole morning to actually cancel the service which made me realise I was doing the correct thing.
2 weeks later I received an email to say that my service was being connected at a certain date and my hub was to be sent out in 2 days. Another phone call to confirm that it was an error on their part.
Still got their hub in the post. It's going in the bin. Lucky escape
- Location
-
- Location
- South Wales
- Reviewing
- Vodafone
- Date
- 2022-02-22
- Comments
-
Been superb in terms of speed they offered and great communications. Looking to cancel because of house move, frustratingly have to call to do this but spoke to a lady called Kelly who was really helpful and made it an under 10 minute process, due to this will definitely consider returning when I need broadband connected again.
- Location
-
- Location
- South Wales
- Reviewing
- Vodafone
- Date
- 2019-11-21
- Comments
-
DO NOT USE VODAFONE.
Found out that my broadband speed was under the promised limit for over a year and they offered 15% discount going forward and then had a patronising lead adviser not even bothered to listen to what I had to say.
- Location
-
- Location
- South Wales
- Reviewing
- Vodafone
- Date
- 2017-05-23
- Comments
-
Don't usually write reviews but felt Vodafone are having a hard time here, so thought worth putting in a positive review for those who are not sure. I joined Fibre 76 this month, which took around 2 weeks from placing my order. All I can say is not one single problem from signing up to writing this e-mail. They kept me informed right the way through the process, equipment arrived well in time of connection and since being connected It's very stable (no disconnects) and I'm getting very good reliable speeds in both upload and download for a fraction of the price I paid with BT, who were absolutely useless in all aspects (Customer service being the worst) during issues I had.
Although I had my reservations because of the reviews on this site, I have no regrets switching and based on my own experience would recommend them.
- Location
-
- Location
- South Wales
- Reviewing
- Vodafone
- Date
- 2020-02-03
- Comments
-
Genuinely the most frustrating 18 months of my life. From the day I received the "Superfast 2" package (up to 63mbps) I only got 25-28mbps at best (55mbps "sync speed", 0.1mbps above my guaranteed speed - convenient!). The router they give you is awful, I live in a small home with ~10 devices (mainly smart home stuff), and the router fell over every single day for 10 months straight (on and off again to fix it). Their customer service refused to send a new router, and claimed to have changed settings remotely whenever I contacted them, which did absolutely nothing. After 10 months of moaning, my contract came to an end and I joined BT - Day one, 53mbps, strong connection everywhere and a happy and relieved customer. Vodafone even cut my broadband off completely for the last 3 days of my contract, and no matter who I spoke to it never got resolved. An absolute joke of a company focused purely on profit margins. Phone contract got cancelled too. Don't waste your money.
- Location
-
- Location
- SOUTH WALES, NEAR ABERGAVENNY
- Reviewing
- Vodafone
- Date
- 2019-05-07
- Comments
-
I honestly wouldn't recommend vodafone to no-one at this time, after two phone calls, two online chats and 4 weeks of waiting my broadband is still s#. T, currently syncing at 2mbps, I'm getting money off but that's not what I need, just want to watch a movie without needing to wait ten times for it to load up..
Just cra. P :/
- Location
-
- Location
- South West
- Reviewing
- Vodafone
- Date
- 2017-05-26
- Comments
-
Waiting for nearly five (5)!!! whole months to get super fast home broadband activated at the contracted speed in my home!!!! Endless call centre promises (I now know the songs by heart when you are in the queue!), made then not delivered on. There is a serious lack of agency and responsibility taking, in call centre responses. No staff seem empowered to actually do anything to help. You are just a can kicked down the road from pillar to post. It is incredible how they are swift to sign you up and take your money but when it comes to delivery it is BT Openreach or DPD the courier who are to blame. This has been the worst consumer experience in my entire life it makes me nauseous and I am considering further action this being the first step.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.