1,510 Customer Reviews over 38 pages
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- Location
- Newcastle
- Reviewing
- Vodafone
- Date
- 2018-02-11
- Comments
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I'm suppost to get 76 but I'm lucky to get 14...not happy with this supplier
- Location
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- Location
- Newcastle
- Reviewing
- Vodafone
- Date
- 2018-01-29
- Comments
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All I can say is this... Absolutely amazing!
Moving from Talktalk, this service didn't have to do much to be good. Our Internet went live at 22:00 on the day of connection which was a minor hassle but nothing that our house couldn't handle as talktalk wouldn't even work! Customer service is brilliant, got through to someone in Newcastle which was nice and since it went live, I'm getting a solid 50mbps+ consistently and at a brilliant price!
The router and app are brilliant also
- Location
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- Location
- Newcastle
- Reviewing
- Vodafone
- Date
- 2019-10-01
- Comments
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Worst isp ever. Broadband stutters so no good for on line gamers. When we changed to another isp after a week they are still demanding payment two months later. They can't access information on their internal systems to show any relevant dates. After calling to complain they use a pop up app on my mobile to scan and take a picture of the letter they had sent to me, to prove that we had terminated within the required time period. Totally inept.
- Location
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- Location
- Newcastle
- Reviewing
- Vodafone
- Date
- 2024-04-13
- Comments
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Paid £40 monthly for a fibre broadband that cannot load a page successfully. Worst worst broadband service ever. Thank God am out. Avoid this service. Really really bad bad bad. One star is overrated. I could give a minus realistically
- Location
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- Location
- Newcastle
- Reviewing
- Vodafone
- Date
- 2020-03-08
- Comments
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Worst broadband experience ever. They are robber. When you make contact for 18 months, they will increase your bill and force you to make a new contract to pay same amount as you make first contract. I called Vodafone almost every month because of connection problems and never fixed. There is always lag and connection losts. Don't make this mistake.
- Location
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- Location
- Newcastle upon Tyne
- Reviewing
- Vodafone
- Date
- 2023-01-28
- Comments
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STAY CLEAR OF THIS COMPANY! I signed up after being MANIPULATED by their adverts on TV; was sold this brilliant, reliable broadband which was cost efficient & had a MINIMUM of 50mb/s, at least. The thing barely reaches 30mb ON A GOOD DAY, the internet drops MULTIPLE TIMES, PER DAY, and the range on the router itself is flat out EMBARASSING. DON'T RECOMMEND AT ALL, because now I'm tied with a 24 month contract with a company that don't even help their customers but are happy to take their money off them.
- Location
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- Location
- Newcastle upon Tyne
- Reviewing
- Vodafone
- Date
- 2024-02-02
- Comments
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The broadband speed is generally okay, but it's very patchy, and often drops out. When I contacted customer service their advice was to 'have only one device connected at a time'. This is ridiculous and not practical when living with housemates, working from home etc. I'd avoid and go with Zen Internet, they're much more reliable.
- Location
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- Location
- NEWCASTLE UPON TYNE
- Reviewing
- Vodafone
- Date
- 2018-10-10
- Comments
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Switched from sky to vodafone based on price but the broadband speed never gets above 25mb
- Location
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- Location
- Newcastle upon Tyne
- Reviewing
- Vodafone
- Date
- 2018-03-26
- Comments
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Originally a sky broadband customer, moved to vodafone as attacted by being cheapest on the market. i now pay £20 per month for 38mb. Initially it started off a bit shakey , they canclled more order without telling me i only found it they done this when i rang up after not hearing anything for 2 weeks and not having received my router. Anyway a fews days later i received my router and had an activitation date a week later. On the day of activation it said i should be up and running by midnight, i checked the following morning and still no internet. I called the next day first they told me it was to do with the parental settings so they changed something on the router i was actually at work at the time so didnt have a chance to test until i returned home , to find it still wasn't working. so i called up again and they asked for the serial number of the router which i provided and they said the router wasnt registered on their system! They registered the router and within 15 minutes i was online. Since then it has been working fine and getting same speeds if not better than when i was with sky. After a shaky start it seems to be ok, touch wood!
- Location
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- Location
- newcastle upon tyne
- Reviewing
- Vodafone
- Date
- 2017-11-26
- Comments
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my broadband is provided by italk i have no signal upstairs and it goes off all the time i can hardly hear anyone on the house phone i cant get 1471 or the answering service and when i ring them all they say is buy a booster
- Location
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- Location
- newcastle upon tyne
- Reviewing
- Vodafone
- Date
- 2019-01-06
- Comments
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Signed up in August 2018, just rubbish and it hasn't been sorted.Told them I am leaving , now want to charge £122. They can stick that
- Location
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- Location
- Newcastle upon Tyne we
- Reviewing
- Vodafone
- Date
- 2018-09-30
- Comments
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I switched from Plusnet over to Vodafone because of a cheap deal which turned out to be a big mistake. I've regularly had limited service and buffering compared to my service with Plusnet and By before then. Although they have apologised and given me 50gb to tether with whilst without service, nothing beats reliable broadband. I loose service most evenings even for just a few moments which is annoying to say the least. Think I'll be switching back to Plusnet.
- Location
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- Location
- Newick
- Reviewing
- Vodafone
- Date
- 2019-05-21
- Location
-
- Location
- Newmarket
- Reviewing
- Vodafone
- Date
- 2017-12-12
- Comments
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Unless you want to risk getting stuck in a contract for a service that only works with a wired connection - AVOID LIKE THE PLAGUE! All these guys can tell you is that they 'Dont guarantee a WIFI connection' and there is nothing else they can do.
The first 10 months of the contract were fine but now I regulary have WIFI download speeds of less than 1mgb when sat 2 foot away from the router and makes the likes of sky q unusable. Have spent hours going through configuration settings with them over and over again. Very few houses around me so no excuses to be found on channel settings etc. Nor has my house grown thicker walls overnight. They are not interested in escalating and will not consider sending a replacement router.
Their customer service is literally horrendous. Im sure there a number of customer reviews testifying a decent service, but if you value your time and money, please dont take the risk and shop elsewhere.
- Location
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- Location
- Newport
- Reviewing
- Vodafone
- Date
- 2021-10-01
- Comments
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Honestly steer clear! I've been with Vodafone for 2 months now and probably only had 1.5 months worth of internet, doesn't sound too bad but when you work from home it becomes an issue. Customer service is absolutely shocking. You won't get anything out of them on live chat but copy and paste messages & slow as hell to resolve any issues. If I had the choice this would be a 0 star review.
- Location
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- Location
- Newry
- Reviewing
- Vodafone
- Date
- 2019-01-26
- Comments
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Worst experience of switching to a new broadband provider. Easy set up, quick delivery before the switch date, then a rediculously bad experience. The speed, which was previously 35mbps with BT is now 0.6 mbps with Vodafone. I have spent every day on live chat with them which takes a half hour to get through to someone, and livechat was used as I held for 40 mins on the phone and didn’t get through to anyone. I’ve been advised to change my channel, advised to wait 24 hours, they reset some settings, advised to connect items by Ethernet instead, advised to disconnect everything and just use one device. Vodafone have now lost my business and it is atrocious that they are even allowed to offer broadband as a service.
- Location
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- Location
- Newtoft
- Reviewing
- Vodafone
- Date
- 2018-12-31
- Comments
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Broadban is easy to connect and speed is good for my need but setting up broadband to meet needs of my family is a total nightmare! I with another provider I could connect to router in offline mode and I was able to set up individual time for each device which is impossible here and softwae is is user unfriednly and very primitive in comparison to other websites. I would not choose vodafone despite a good price if I knew that software is so bad.
- Location
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- Location
- newton aycliffe
- Reviewing
- Vodafone
- Date
- 2017-02-12
- Comments
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worst broadband provider ever didn't transfer over phone number broadband was rubbish they ever solved the issue so we cancelled i do not recommend at all
- Location
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- Location
- NI
- Reviewing
- Vodafone
- Date
- 2020-07-13
- Comments
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Really bad, stay away from these liars! They promise you high internet speed and when they fail to deliver they blame BT exchange. Instead of being respectful to their customers and tell the truth they blame someone else. Very professional right??? Internet has been dropping from day one, have caused me huge issues with my job. Lost masses and masses of work because of them!!!! And when you want to cancel they make money out of you by charging ridiculous fees!!! They are the failure and liars!!! Why is the customer suffering because of them being useless and unprofessional?? STAY AWAY FROM THIS SHAMEFUL COMPANY
- Location
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- Location
- Non US Resident
- Reviewing
- Vodafone
- Date
- 2018-12-02
- Comments
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Worst mobile company ever,legalised rip off merchants, please don't ever get anything from this company.
- Location
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- Location
- Norfolk
- Reviewing
- Vodafone
- Date
- 2022-10-31
- Comments
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Switching to Vodafone Broadband was the worst decision from the get go.
I, like another reviewer was tols that the bedroom was the best place and since found out it was simply the engineers being lazy. I could have it moved for an £80 charge!
They ripped out all my previous working system and installed their fibre optic which has been nothing short of a nightmare. Money has been spent on resolving connectivity, I pay extra for a booster, yet come tea time I can not maintain a Zoom call.
My son's XBox will not work in the next bedroom either.
I am enrolled in expensive courses that I cannot attend live due to this.
Try and get help? What a joke.
Apps are inconsistently working. When I do get help and tests are done I am told that it's the tea time load is unsolvable.
Well, how on earth did we never have these issues before?
It's like going back to the Stoneage.
Stay away from this appaling, useless service.
- Location
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- Location
- Norfolk
- Reviewing
- Vodafone
- Date
- 2020-03-16
- Comments
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Absolutely Awful.
I thought that combining my mobile and broadband provider would make life easier. Wrong. Things started badly when Vodafone changed my landline number without informing me (I subsequently found out that the number was allocated to someone else). That took a week to resolve. Since then I have experienced multiple issues trying to log on to my account (all I want to do is get a copy of my bill) and each time it seems to take 2 to 5 days to resolve the problem. Will not be renewing my contract.
- Location
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- Location
- Norfolk
- Reviewing
- Vodafone
- Date
- 2023-11-17
- Comments
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Useless broadband, and phone lines are usless to sort out any issues.
- Location
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- Location
- Norfolk
- Reviewing
- Vodafone
- Date
- 2018-01-19
- Comments
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AVOID AT ALL COSTS. DONT BE SCAMMED BY VODAFONE LIES.
Joined Vodafone in December. Told no set up costs my subscriptions should be £25 per month. First bill came in at £39.24. Contacted Vodafone to be told lots of lies why this was. I have a mobile account with Vodafone and a Home broadband and phone account. So paid Vodafone broadband on the 15th jan. on the 18th jan arrived home to my broadband and phone suspended. Phoned Vodafone to find out the issue. These clowns had no idea what the issue was so was given more lies. I paid the broadband through the app on broadband. I finally found out the payment I made for my broadband they swapped the payment to my mobile account. Not authorised by myself. I said this is not acceptable the payment is for the broadband my mobile bill isn’t due till 31/01. They said sorry I cannot unrestricted the broadband unless you pay another £39.24. I said you are kidding. But no. I hope the owner of the broadband realise that Vodafone are using their money for their own gain. As Vodafone are only a third party for the broadband. Will be emailing the broadband company to let them know I’ve paid them and they need to claim this from Vodafone. Ombudsman are aware of this. AVOID THESE CLOWNS
- Location
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- Location
- Norfolk
- Reviewing
- Vodafone
- Date
- 2019-07-16
- Comments
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Totally Awful, router no range and Parental control useless, you have to block the entire router to stop your kids being online all night. You can't use third party router as there content blocking prevents you accessing normal sites, EG HMRC whatsmyip normal sites! My son can't even download games from Xbox Live!!!!!!!! load load load lost connection. Using VPN is not much better, you'll be sorry you got it. Had it for week sent it back. Who do they think they are Policing the internet!!!! and badly.
- Location
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- Location
- Norfolk
- Reviewing
- Vodafone
- Date
- 2024-03-11
- Comments
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Very bad, had slow and unreliable broadband for months now, spent hours on the phone and had an engineer out to my house twice. They refuse to cancel without a very high cancellation fee.
- Location
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- Location
- Norfolk
- Reviewing
- Vodafone
- Date
- 2017-03-06
- Comments
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I cannot believe I was foolish enough to believe that this amateurish home broadband service provider could provide the same or better service than BT.. I regret the day I signed up for this diabolical service. With BT I was getting anything between 38 & 52 Mbps for the whole year. With Vodafone I receive anything between 40 and 0.42 Mbps ..... yes 0.42 Mbps! The majority of the time it is between 26 and 12 Mbps! At the time of writing this review it is constantly under 1 Mbps! When we started with Vodafone in Sept 2016 we were receiving 50 Mbps then, about a month later it reduced to anything between 38 and 20 Mbps. It has gradually reduced over the months (now March 2017) to its current speed of under 1 Mbps. I have contacted Vodafone technical support who are blaming my set-up at home for the diabolical speeds. If this was the case, how was it that I was receiving 50mbps for around a month when I first started the agreement and the 'set-up' I have now hasn't changed from the outset. Also, why was I, with BT, receiving between 38 and 52 Mbps with the same 'set-up'? Let's face it Vodafone, you are going back to the same attitude you had with your mobile phone customers in the 'noughties' i.e. You're are with us now.... tough! If you are thinking about joining Vodafone home broadband I really wouldn't bother if I were you.... go for another provider and pay for the line rental...... it will be with it in the long-run.
- Location
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- Location
- Norfolk
- Reviewing
- Vodafone
- Date
- 2019-01-31
- Comments
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Thanks to some monitoring equipment from a independent organisation that provide deep statistical data for ISPs and governments alike (data that is part of the set they use to report on broadband rankings around the world), I have the advantage for being able to properly monitor and compare my internet connectivity and performance at a very detailed level. I've been chatting to Vodafone's technical support and while it's quite clear they do their best, they have no answers to the problem I presented them. I can prove that on a given day in November, Netflix download speeds went from over 30mb to less than 8mb overnight and stayed that way. I have a lovely high 30mb connection since April 2018 when I joined until 7th November when it drops to 8mb and stays there. We have also seen the effect on other video and gaming services. Their fix doesn't make any sense at all (from a technical standpoint. I work in the IT industry so have some idea of what I'm talking about here) and I very much doubt will resolve this issue. I've seen no evidence of any improvement yet that is for sure but I wait to see. However the fix basically means NOT using Vodafone's DNS servers as they don't work correctly and instead changing the router settings to use Google's DNS servers instead. Not really a fix but more of a cop-out and doesn't really address the problem I was having anyway. Also DNS is monitored by the service I mentioned I have so I know that isn't the root cause. I think I will be leaving as soon as the contract is up.
- Location
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- Location
- Norfolk
- Reviewing
- Vodafone
- Date
- 2018-08-15
- Comments
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Do not consider Vodafone if you need business support. I tried to buy a business broadband and landline package but the engineers did not come on the confirmed date to install it. After repeated calls I was told days later that the engineers had reported a problem with the installation before the installation date, but Vodafone had not passed on this information to me or attempted to reschedule the appointment. All this took a long time to sort out because calls to customer services have to go via home broadband support and incur long delays on hold while they put you though to a business support agent. I was told there is not a direct line phone number for business support. After a great deal of wasted time I have cancelled the contract.
- Location
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- Location
- Norfolk, UK
- Reviewing
- Vodafone
- Date
- 2020-09-05
- Comments
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Don't do it. The absolute WORST provider bar none. The customer service will have you tearing your hair out and the tech support (all based overseas) are a joke. Speeds are very restricting and connection unstable. Have resorted to contacting the CEO for help before taking to Ofcom.
- Location
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- Location
- Nort west UK
- Reviewing
- Vodafone
- Date
- 2021-09-19
- Comments
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Slower than Plusnet and Sky by a good margin.
Big mistake signing up to Voda Broadband.
Cant wait for contract to finish.
- Location
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- Location
- North
- Reviewing
- Vodafone
- Date
- 2017-08-15
- Comments
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We signed up with Vodafone because they were offering a very competitive deal - 76Mbps for 18 months at £30 a month with no setup charges.
The speed was up and down initially but after a week or so it stabilised at a constant 76Mbps or thereabouts. So it needs to be given a chance to settle down.
The Vodafone Connect router is fine, but the wifi signal had been a little bit better with the BT Smart Hub. So we use the Smart Hub for wifi, by switching wifi off on the Vodafone router (button on side), switching off DHCP server on the BT router (in settings), and connecting both routers by network cable. Works fine, costs nothing.
More than happy with Vodafone.
- Location
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- Location
- North Ayrshire
- Reviewing
- Vodafone
- Date
- 2022-11-17
- Comments
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Broadband keeps buffering. Two phone calls to technical services and went through the same procedures both times only to be told that the router is too far from TV. BT and Sky both worked fine in the same place. Avoid Vodafone broadband.
- Location
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- Location
- North East
- Reviewing
- Vodafone
- Date
- 2022-11-07
- Comments
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Diabolical Service from Vodaphone - I wish I had never arranged a switch.
I arranged for my 83 year old mother to switch to fibre broadband from Plusnet (unable to do online banking with slow speeds on Plusnet)
The switch was supposed to take place on the 18th October.
All the external work was done weeks before the switch date.
On the 18th October an Engineer turned up to complete the internal work - causing quite a lot of disruption. The engineer was unable to complete the switch because of the shoddy job done ny Openreach outside the property .Apparently the cable hadn't been spliced properly. So my mother was left with furniture out of place,
I contacted Vodaphone on the chat who assured me that she would be connected within 24hrs.
The 24 hrs came and went and no contact from anyone. I contacted Vodaphone again on chat who tried to baffle me with the report from Openreach. I was assured that it would be sorted asap, and that she would get £5 a day compensation!!
Last week a phonemail from Openreach to say that they would be completing the work today (November 7th) An engineer has attended and once again has had to call for back up
Not once in the three weeks since the first engineer attended have Vodaphone been in touch
Their customer service is absolutely non existent - or they will lie to you so that they can finish the chat
- Location
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- Location
- North East England
- Reviewing
- Vodafone
- Date
- 2023-08-09
- Comments
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We had no issues with the actual internet service, our problem was customer services, they cut us off at the end of the 1st month, we called up and were told we hadn't paid our bill, we had set up a direct debit but Vodafone had messed it up, 3 days to re-connect, lots of apologies, assures us it won't happen again etc. End of month 2, internet goes off again, same problem, this time, reconnected in a day, apologised, etc, offered compensation.. end of month 3, cut us off again, I call up, usual apologies, I tell them I've had enough and intend to change provider, I work from home and need reliable internet. Call handler laughs at me and tells me I can't change supplier as I'm locked into an 18month contract.. I move to BT.. Vodafone pursue me for the balance of the contract, I object, explain my position. They sell the "debt" to various debt collection agencies, hounded for years, the last agency submit false paperwork and obtain a CCJ for non-payment by me and state Vodafone disconnected me for non payment.. the worst company I've ever had the displeasure of dealing with, completely hopeless and take no ownership of their in-ability to provide a service they are paid for..
- Location
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- Location
- North Lanarkshire
- Reviewing
- Vodafone
- Date
- 2017-09-01
- Comments
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im moving again because of slow speed. The misconception that is going around it is the isp to blame for slow speed. It is the line to you're house that is the problem. You may be on 50 year copper that is not fit for purpose be connected other homes via a junction serving homes as well. This was my problem Openreach had to replace all cabling to the house including the underground cable to the cabinet. Result no change whatsoever. BT and Openreach claims of up to 76 Mbps are exaggerated and the companies that supply broadband have a sold a lot of nonsense. Time to force BT to uprade its infrastructure it is not fit for modern fibre use.
- Location
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- Location
- North Lincolnshire
- Reviewing
- Vodafone
- Date
- 2023-05-28
- Comments
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Not impressed ! Lost all broadband 36 hours ago came back briefly this afternoon and then lost again. Will be checking contract and moving to another provider ASAP
- Location
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- Location
- North London
- Reviewing
- Vodafone
- Date
- 2020-04-11
- Comments
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If you're looking to do just email and streaming in my experience then it will work ok for the most part but for gaming dont even waste your time. I receive massive latency issues ranging from 90 all the way up to 3321 or just general packet loss. It does this multiple times a day every day without fail.Avoid
- Location
-
- Location
- North London
- Reviewing
- Vodafone
- Date
- 2021-10-05
- Comments
-
Absolutely shocking company. Managed to mess up my broadband order due to "technical issues", and after asking me to place another order it developed the same "technical issues". Needless to say, I cancelled my "order" right there and proceeded to go with another provider. Their customer service is inept to say the least and I would strongly recommend that, if you're currently considering going with Vodafone, you think again!!
- Location
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- Location
- North London
- Reviewing
- Vodafone
- Date
- 2020-05-13
- Comments
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Oh why didn’t I listen to you guys and all the bad reviews online!!! Biggest mistake ever.
Switched from TalkTalk to Vodafone as I have my mobile plan with them also and they let me down big time. 4 day past my activation date and I still don’t have live internet. They keep pointing fingers to Opeanreach even tho openreach was at my house and said line is active and live, and the phone works. Vodafone keep saying another day another day and they obviously lied. Stay away save yourself alot of hassle. I can’t believe London 2020 and we can’t get decent internet/ service what a joke!!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.