Vodafone Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.

Recent Customer Ratings for Vodafone

  • Satisfaction
    2.8 stars
  • Customer Service
    2.8 stars
  • Speed
    2.7 stars
  • Reliability
    2.7 stars

Based on 1754 customer ratings since 2020-05-14 (Show all time ratings)

Visit Vodafone   Read our Vodafone buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,030 Customer Reviews over 26 pages

  • Reviewer
    Location
    Wirral
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    DNTWABP. had a week. On first day it went off after an hour. Took an hour to get through to call centre, then They could not resolve issue. Called back the next day, another hour on the phone. Told them to cancel the contract. Got home from work and it was working, so another hour to get through to tell them to leave it on instead which they said they would. A week later and they disconnected it themselves. Another hour on the phone, a half hearted apology and told they will "email" their connections team
    And switch me back on in THREE days! Three days later and it was still not on so just waited 2 hours for a call back and been told I shall have to wait another 3 days. Almost a week without internet. The customer service is shocking, the advisor was patronising telling me it was my fault for asking to disconnect. I told him to re-read his notes and that it should not of been switched off. Rather than apologise the advisor decided to get in to an arguement with me. Horrendous company, with long call queues as they will not pay to staff the call centre. Staff do not know how to treat customers like customers.
  • Reviewer
    Location
    Witham
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I ordered Broadband through vodaphone as every contract we already have with them.

    From the start there was poor communication from Vodaphone cancelling the order on TWO separate occasions, with this they kept sending openreach engineers whilst they was told that nobody was available until a certain date.

    The service has been extremely poor, to which we have now cancelled the broadband service and we are now considering moving our phone services to another provider.
  • Reviewer
    Location
    Wn8
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst provider I've ever had. Speed of broadband is so intermittent. Streaming is strangled, Stuttering and jittery. Phoned over and over again for help and ultimately the answer is: unlucky get on with it. I've got pay my way out of the contract because I just can't stand it any more. POOR POOR POOR.
  • Reviewer
    Location
    Woking
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID. I'm 7 calls in, I have had my router sent to the wrong address despite two phone calls to get the address corrected on the system, letters, texts and emails with different addresses for the engineer visit and I'm being told that if I'm lucky an engineer will be with me 18 days after I signed up for home broadband (after an hour wait to speak to customer services). I don't even have vodaphone broadband yet and I already wish I had never gone near this company. Avoid.
  • Reviewer
    Location
    Wokingham
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    I have recently joined. Was kept informed of my order every step of the way. Broadband went live on the day stated and very happy with the speed so far. Router seems fine and get a good signal
  • Reviewer
    Location
    wokingham
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    The issue is we have spent 2 month without our previous landline number with the time still growing.
    we had original stated that we would need to have our old number from virgin media( originally from talk talk and bt before that)this was before we had the internet and landline installed.
    This first request seemed to have done nothing in the way of them doing anything as we had to call virgin media for the request and virgin had not seen a request from Vodafone.
    Then we called Vodafone a further 3 time before success we had a date of when would receive our old number. the Day comes and still nothing no old number.
    there is a waiting time of 2 weeks between each call meaning that we are now far out from the 30 day cancellation but if they had said we can't get numbers from Virgin Media we would have never moved to them.
  • Reviewer
    Location
    Wokingham
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Signed up Home Broadband with Vodafone. It is supposed to go live on 13 Sept but didn't happen. After multiple calls with Vodafone, they top me up 50GB on my mobile, so that I can still use hotspot to work with my laptop. Vodafone said the broadband should go live after midnight. Next day still the same, no broadband. Call Vodafone again, the support staff said there was a technical fault on the line that OpenReach needs to resolve and it won't get fixed until 18th Sept!!!! So Vodafone left my family stranded without internet at all for another 5 days!!! The live chat staff ensured me that I can collect a USB mobile dongle from a nearby Vodafone store to plug into my broadband router for the time being.

    So I went to a store to collect it. The staff said you can't get it free. They have to put a £20 charge on my account and sign up a new £30 monthly contract for that. Then cancel within 30 days after the broadband is fixed and get a £20 refund back.

    Despite endless hours (and many more in the future) of trying to sort it out and none of this is my fault (well, apart from signing with Vodafone Broadband), THEY UPSALE MY PROBLEM.

    All the customer service teams were trying to be helpful and polite but there solutions actually bring more hassle.

    Since I am going from a normal broadband to fibre which I imagine it requires proper technical upgrade at the exchange box, I would recommend anyone to sign a 12 months fibre contract with the broadband company which actually owns the physical line and then switch to another cheaper fibre provider after that.
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Vodaphone broadband rates highly in testing your level of sanity and frustration!
    I was left without broadband for 13 days, each time I called I was promised It would be fixed within 24 hours. Each time I contacted the team I spent 40 minutes trying to resolve the issue. Their approach seemed to be was to blame the last person who I dealt with! During a time when we are all working from home - 13 days is unacceptable to be without internet! I was given 4 different fault reasons to which it ended up being something completely different! The complaints department were not interested in the suggestions I was making in order to improve their customer service. I had to argue to get my 13 days refunded to me - on another 30 minute phone call.
    Come on vodaphone you need to change! This service is not acceptable!
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    Unacceptable service, avoid

    Hi all
    Normaly i wouldent write a review about a bad experience as i belive that everyone makes mistakes and need the oppertuinty learn from them and change there customer service experience but from the way i have been treted by vodafone latly is simply unaccseptable, i have been with them for 14 years and was contacted a few month back by there 'rewards' team offering vodafone broadband, having recently moved i thought id give them a try, after agreeing an competive package i had the rooter dilivered on time no problem, this is where the problems started.
    After reciving an email with my go live date and engineer appointment i waited 3 weeks due to the easter bank holiday wich was fine as this was the agreed date, when the go live date arrived no engineer and since i required a box fitting i couldent simply plug it in, after 3 lengthy phone conversations and several promised call backs that were not delivered i was getting a little annoyed to say the least, i then booked virgin media in as i had lost faith it vodafones capability, vodafone then offered me a cheep package by means of compensation wich was fine so i canceled virgin.
    I was then booked in again for another engineer vist bearing in mind that vodafone are already in breach of contract, this visit was again in 3 weeks time, again i waited for my go live date and this time and fitted a box and set up the broadband but low and behold the router would not connect. After more phone calls and promised call backs another enigneer was booked for the folling week, after checking the exchange he said vodafones card needed resetting and vodafone should have picked this up, suffice to say i was verry displeased at this point but at least i had broaband, in the time i took vodafone to saught out this mess i had no option but to use my mobile data as somtimes i have to send and recive emails from home, so now my bill is £245, i called vidafone again to get the data charges removed but was met with what i describe as sheer incompitence as they said the could not remove the data charges, i am now canceling phone and broadband with vodafone, the long and short of this story is avoid vodafone at all costs as after putting up with 14 years of poor signal, bad customer service, broken promises and sheer incompitance i am putting in a complaint to the FCA.
    Thanks for reading
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Been with them for 2 months following their promise of speed or discount. But all I've had is an unstable internet service and promised from multiple people who must just follow the same old script that still won't resolve the issue. Online chat, phoning and emailing gets you nowhere. Trust me if you're getting good enough broadband don't consider moving just because the price looks good. You will regret moving to Vodafone!!
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst Internet we've ever had and mean ever, so glad we're leaving them in a couple of days.
    Would never recommend them to anyone.
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Absolutely poor customer service, I dont often say this but there is a reason why its cheap. Avoid at all costs.
  • Reviewer
    Location
    WORCESTER
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    These bunch of idiots have just set up this broadband business without any damn clue.

    Idiots can't even take over a running line to start the service, leaving us without any broadband for days.

    An absolute regret and shame that we signed to them.
  • Reviewer
    Location
    Worcester
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Truly awful broadband. Continuously cuts out every single evening. Customer support is an Indian call centre who twice promised me callbacks, and failed to do so on both occasions. Raised a complaint online and got a callback from someone in the UK which fixed a modem problem, but not the stability. The provided speed is faster than plusnet; of course this is only when it works. Due to the constant lose of connection (the ps4 once notified me that Vodafone changed my IP address mid download, hence the lost connection to the server), I will be cancelling the contract as soon as I am able, and never returning. They are one of the cheapest on the market for a reason. There are a few reviews on this site giving them maximum scoring. I honestly don't believe a single one is legit.
  • Reviewer
    Location
    Worcestershire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    After being approached by Vodafone offering free line rental, we were tempted away from BT (who had consistently deliver 50mb+ without ever having an issue) purely as a money saving exercise. We like many rarely use the landline so free line rental made good financial sense. I opted for the 76mb premium service from Vodafone, this guaranteed 50mb. After install, we noticed that simple things like streaming Amazon and downloading from sky often wouldn't work due to poor speed, not some thing you'd expect with a promised 50mb. On checking, at best it would make 20mb, often as low as 12mb. We spent hours on the phone to tech support trying to resolve it for the 6 months we've had it, new routers,Ethernet cables, firmware updates, still never getting above 20mb. After a while Vodafone would go quiet on me and I've have to constantly chase them. So after the 4th BT open reach engineer visit I have given up, it appears BT are providing however it is getting throttled back by Vodafone and they simply can't / won't provide me with the promised / contracted speed I am paying for. They have offered me early release from contract and £49 compensation as they claim they are providing me with 76mb and it's not their fault that by the time it reaches me it is only 20mb. Essentially Vodafone are advertising and charging for a service they simply cannot provide. Shocked and appalled by the lack of customer service. Would not recommend to my worst enemy.
  • Reviewer
    Location
    Wrecsam
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Disgraceful service. If you have a concern then be prepared to spend hours on the phone before you get through and their 3 day email reply is a huge lie
  • Reviewer
    Location
    Wrecsam
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Disgraceful service. If you have a concern then be prepared to spend hours on the phone before you get through and their 3 day email reply is a huge lie
  • Reviewer
    Location
    Wrexham
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    possibly the worst internet i have ever used can’t even play a game of fifa without lagging, my data is more reliable than this, takes about 10 years to install a game, stay way from this i ter et provider so you don’t have the same problems as me :(
  • Reviewer
    Location
    wrexham
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    possibly the worst internet i have ever used, i literally have to use my data because this internet provider can’t even handle a phone and a xbox, i’m pretty sure a dead squirrel with no legs could make faster internet, “super fast broadband” can’t even handle an xbox during the day,
  • Reviewer
    Location
    Wrexham
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    SCAM ARTISTS!

    Possibly the worst customer service I have ever experienced. They lied to us by offering a service which they were actually not able to provide. It has been almost a month since the broadband was suppose to be connected and still no sign of it. I have spent over 30 hours on the phone to these people and spoken to 31 different vodafone employees who have not been helpful at all. In addition to this they also want to charge £51 for going over the data allowance they gave without any warning that we will be charged for. This company is an absolute joke. Save yourselves so much stress by just avoiding this company. I have been left with no option to get trading standards on this case because no compensation is being offered and they are remaining stubborn in not giving anything to compensate or help the situation. I seriously hope they go out of business.
  • Reviewer
    Location
    Wymondham
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Came home from work to discover Vodafone Broadband is not working. I will try to keep it short, below outlines the appalling service:

    Weds 1st - i called to report a fault and spoke to Rob he tried to resolve the issue, had me unscrewing wall boxes etc for over 2 hours. He could not resolve the issue so advised he would have to escalate the problem to the Tech dept which could take 48hrs.

    Fri 3rd - having heard nothing and Broadband still not working I called & spoke to a woman who advised me that she had just been advised the system was down and had been for 2 hours and could be down for the rest of the day! I asked, how long she had been at work, she confirmed most of the eve, so i explained that surely she would have known the system was down unless she had been skiving for the last two hours and as a result i believed she was lieing to me, she didnt know what to say! She advised me that she could not help. I requested a Manager call me, she told me Managers do not talk to customers before having 24 hrs to investigate any issues! I asked if the Tech dept were open over the weekend, she confirmed the Tech dept were open until 9pm on weekends. She also advised me (even though the system was apparently down) That Rob, who i had initially spoke to on Weds 1st had failed to raise the fault request correctly and so a new request had to be raised.

    Sat 4th spoke to a guy at approx 6:20pm in the hope of talking to the Tech dept but he advised that the Tech dept closed at 6pm and there was nothing he cld do, i explained i was told on Fri that the Tech Dept worked until 9pm and i was not happy, he suggested i cld change suppliers!

    He then advised that my fault report had been 'picked up' and the update was that my line was showing that i was connected to a BT Hub and so possibly had a crossed line! He assured me he would get someone to call me on Sun.

    Sun 5th spoke a woman who told me my fault report had been worked on by an Engineer but she cld not up date me! The Tech Dept were still open but the Engineer dealing with it was not available! She agreed to get a Manager to call me by close of business to update me. She advised me not to work from home on Mon and if i had not heard anything by 9pm on Mon i shld not plan to work from home on Tues either!

    Mon 6th called Customer Relations - after apologising for the terrible service and assuring me she would get my issues resolved I was transferred to a Tech Manager who was useless, he repeated what i had been told on Sat, apparently my wifi was connected to a BT Hub so there was possibly a crossed line, however, the Engineer dealing with my fault was unavailable and so there was nothing that cld be done until 7th Tues. I asked to be put back through to Customer Relations as i felt i had achieved nothing! He didnt have the ability to do so, so gave me the Tel No. for Mobile phone complaints!

    I called Customer Relations using the Tel No i had used previously to find they were closed!

    7th Tues I called Customer Relations, after many apologies, they put me through to a chap in a Dept (not sure which one). He started off telling me that I had not received a call back from anyone because it takes 24hrs to update a Tel No and i had apparently updated my Tel No on the 5th, i told him that was rubbish as Rob had called me on weds 1st on both my landline & mob, just another excuse for lack of comms! He then spoke to the Tech Dept and apparently, Amy told him that there had been a number of outages (not in my area) that had caused a back log, my ticket had been picked up but not actioned. After a rant from me, he went back to Tech Dept.
    then asked me what hub i had I confirmed I had a Vodafone Hub.
    I was then passed on to Alex Lead Advisor in leeds on Karls Team he advised that a Tech person would call me today and that he would call me back at 4pm to confirm i had received a call.

    7th Tues - 11:10 am - William 2nd Line, Tech Team Manager in Scotland called to explain that apparently, a BT Engineer had worked on our local box on Thurs 2nd Feb to set up a new BT line in the area and had disconnected my line! I explained my I had reported my fault on Weds 1st so how could that be, i was advised their work logs only go back so many days so work by a BT Engineer could have been carried out on the 1st!!!! Ultimately, an engineer will need to visit my property to trace the line!

    An appointment is booked for Thurs 9th!

    This has been an absolute nightmare, I have spent hours on the phone and every call bar 1 has been instigated by me! I have missed 3 days work from not being ablevto work from home, I have been lied to, promised call backs and still failed to speak to a Manager and apparently, it is BT's fault! My advice is to Stick with paying line rental and stay with a company that has a better Customer Service record because Vodafones is truly appalling!
  • Reviewer
    Location
    Yateley
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Speed is below that advertised. I contacted them and did get some money off monthly bill. How very now internet drops out constantly. Both WiFi and ethernet connection. Have contacted them 4 times and still no answers. Just a 48 hour line test each time then no news from Vodafone.
  • Reviewer
    Location
    Yeovil
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Just rubbish. Internet cuts out every hour or so for a few minutes and they insist it's not their fault. Changed provider and the problem was miraculously fixed.
  • Reviewer
    Location
    York
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    This is an absolute disgrace of a company. I cancelled my broadband within 30 days because it was so poor (continuously dropping out the connection making it impossible for me to work from home). The person I spoke to assured me there would be no charge as I had cancelled within the required timeframe. A few weeks later I received a bill for £212 (the cancellation charge). I queried this immediately and I was assured by another employee that I had successfully cancelled the broadband and they would not take the money out of my account (I have a screen shot of this conversation). Two weeks later, £212 was taken from my account. I spoke to complaints who said this was because I didn't return the equipment within 30 days. I outlined that this was never told to me previously or I would have returned it immediately. Apparently it makes no difference that employees had failed to mention this TWICE (and had in fact assured me I wouldn't be charged)because it is in the terms and conditions. Why would someone not have mentioned this to me previously? It seems employees are also clueless of this fact. Complete money making scam. Avoid this company with a barge pole.
  • Reviewer
    Location
    York
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Switch went without a hitch yesterday about 2 weeks after I placed the order on line. £24 for 76 mbps is great value. Nice router and the mobile app is v useful too. So far excellent after the nightmare of last provider which we are still awaiting refund from. Too early to give 5* all round but impressed!
  • Reviewer
    Location
    York
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Two weeks ago changed from BT to Vodafone because BT had raised the price once again mid contract The change over went without a hitch and had no problem speaking to customer service.
  • Reviewer
    Location
    York
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sooooo frustrated. The worst broadband ever, actually using my phones hotspot would do far better than vodafone and here's why:

    For the past two months it's been disconnecting every half an hour and cannot reconnect for another 5-10min. Absolutely crap service. You can't even watch Netflix without disruption. My partner ad I work from home and our jobs been highly affected by their poor quality, her online classes drop frequently and students have to wait few minutes to get back to the class.

    The customer service is in India and they put you on hold for so long. For the 20th time, I contacted Vodafone today and was waiting for an hour to speak to an agent. They know the network fault but they lie about it and try to say there's something wrong within the house as if we have rodents in the walls biting the wires. Multiple times they ditched cancelling my contract by giving fake promises. Eventually I managed speaking to an English agent called Lisa who was very rude, raised her voice on me and stubbornly said she'd NOT transfer me the to the cancellation team or her superior. My advice to you is to seriously avoid them or forget about the cancellation fees and just get rid of them asap which what I'm going to do. The next I'm going to copy this review everywhere on the Internet.
  • Reviewer
    Location
    Yorkshire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible. I rarely leave reviews but this fibre internet connection has driven me to despair! The only positive thing that I can say about Vodaphone is that with the price increase they have allowed people to leave before their contract is up. I am jumping ship to either Sky or BT.

    When first installed it was okay. Now it is terrible. The connection keeps dropping out and the wifi is terrible. Sometimes I can only get 10mbs when I am paying for the full fat fibre. When I do get the 10mbs I am happy as it means I actually have a connection for once. My wife is upset with the situation as she has had to up her mobile phone package to allow for more data as the wifi keeps failing.

    STAY AWAY FROM VODAPHONE BROADBAND IF YOU WANT A STABLE INTERNET CONNECTION! (I am writing this article using my iPhone as a hotspot as the connection has gone again)
  • Reviewer
    Location
    Yorkshire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Don't believe the speeds they tell you
    I'm on super fast fibre I can't even video call without it buffering.
    And the rooter is garbage.
  • Reviewer
    Location
    Yorkshire UK
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    Vodafone customer service is absolutely awful. Called multiple times to report poor connection. I was told I would be called back but either calls did not happen or staff didn’t seem to be trained to resolve issue and presented conflicting solutions without resolution. I put in a complaint recently but manager did not follow up and call back

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.