Vodafone Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.

Recent Customer Ratings for Vodafone

  • Satisfaction
    2.8 stars
  • Customer Service
    3 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 2748 customer ratings since 2018-02-21 (Show all time ratings)

Visit Vodafone   Read our Vodafone buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

524 Customer Reviews for Vodafone

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Reviewer Location Reviewing Date Ratings
Thanks to some monitoring equipment from a independent organisation that provide deep statistical data for ISPs and governments alike (data that is part of the set they use to report on broadband rankings around the world), I have the advantage for being able to properly monitor and compare my internet connectivity and performance at a very detailed level. I've been chatting to Vodafone's technical support and while it's quite clear they do their best, they have no answers to the problem I presented them. I can prove that on a given day in November, Netflix download speeds went from over 30mb to less than 8mb overnight and stayed that way. I have a lovely high 30mb connection since April 2018 when I joined until 7th November when it drops to 8mb and stays there. We have also seen the effect on other video and gaming services. Their fix doesn't make any sense at all (from a technical standpoint. I work in the IT industry so have some idea of what I'm talking about here) and I very much doubt will resolve this issue. I've seen no evidence of any improvement yet that is for sure but I wait to see. However the fix basically means NOT using Vodafone's DNS servers as they don't work correctly and instead changing the router settings to use Google's DNS servers instead. Not really a fix but more of a cop-out and doesn't really address the problem I was having anyway. Also DNS is monitored by the service I mentioned I have so I know that isn't the root cause. I think I will be leaving as soon as the contract is up.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Norfolk Vodafone  
They are really bad on providing a good service. They scamed me couble of times and. One when there where an Internet disconnection and they gave me a mobile prodband for ferr to use it till they solve the issue. After a month they charge me
£300 for the Internet usage. Another time they charged me £60 when they sent the ingeneer to connect the line on my new address.

This company is so bad don't do any contract with them.
Edinburgh Vodafone  
IF you like having the internet then don’t switch to vodafone. Since switching over I have never had a stable connection, I think dropping out 9 times in an hour was the record. The technical service is also very very poor, each time you call you get what seems like a completely random solution. Avoid like the plague, I am now moving back to my previous supplier and would never consider them again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Long Buckby Vodafone  
Ineffective customer service, incessant disconnections
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
East Anglia Vodafone  
They are one of the cheapest on the market for a reason. If it was FREE, I would say no to them! Download speed was a joke. They needed 10 days to do all the checks and speed judgement and guess what..it was still below any expected standards!! I used sky before and it was only the price that attracted me. CHEAPER MEANS WORSE!!! AVOID AT ALL COST!!! Oh and they said its due do my geographical location - complete and utter load of B*****S. Plusnet arrived and 3x faster than VODAFONE! AVOID!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Burton on Trent Vodafone  
Started with vodaphone may 2018 had a few hiccups with going live dates ,at first ok as it has been mostly ,but to get a speed check you have to down load an app called OOKLA and your laptop has to hard wired ,I use wifi so if I complained about the speed that would be pointed out to me .all in all it's better than TALK TALK AND ORIGIN I've said this before on this site it's a lottery oh and don't ask about broadband problems in the high st branches of vodaphone Clueless isn't the word .byebye
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Teesside Vodafone  
Where should I start...I ordered the broadband to my new address, they sent the start up package to my old address!!. Luckily I had access to the old address. I then called to get the installation date changed, which they agreed to....a couple days before the installation date I decided to call them to confirm, only to be told the date I asked for has not been requested. I decided to cancel the whole thing, they agreed to cancel and that I would have to wait 10 working days for the initial payment of £60.00 to be refunded. This all took place at the beginning of December 2018...we are now at the end of Jan 2019 and Im still awaiting my refund. Ive called countless times and spent at least 4 - 5 hours collectively on the phone, and spoke to so many people who all gave me different stories...When I did finally speak to someone who had some sense, he told me I cant get a refund until I return the package and he would send the returns envelope to me asap. 11 days have passed and still nothing. I have now contacted them for the 100th time and spoke to yet another person, who said will send the package today....From my point of view, this company has the worst customer service ever. Every person who works there does not know their arse from their elbow. Avoid them like the plague guys... If you have the same issues, I suggest you persist and let them get piece of your mind. The amount of time I have wasted has easily surpassed the £60.00 refund.
  • Satisfaction
    1 star
  • Customer Service
    1 star
LONDON Vodafone  
I feel the need to write a good review after all the concerning reviews written for almost all of the ISPs! I was worried to get a really bad service after doing some research about any of the main ISPs. I recently moved and was with VM before but it wasn't available in the new building so I signed up to Vodafone Superfast 2. Guaranteed speeds promised around 50Mbit down/12Mbit up. When the engineer came he said I could expect around 50-60Mbit and the Router initially synced with around 63. That was 4 weeks ago and meanwhile the router gradually increased the sync speed to 76Mbit down. No reconnects, stable speeds even at peak time. 20Mbit upload. Effective download speed is around 9MB/sec = 72Mbit. Couldn't be happier given that is the current maximum for this type of line. Also the router is quite decent, has good coverage and a lot of configurable options in the web interface.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Central London Vodafone  
they expect the customer to open the bt socket which is illegal just so they can run tests, they even asked me to open the bt socket with a screw driver i mean WHAT if i was a old person they said they could not fix the issue without this, i have been told by BT that if i touch it and there is a issue then i will be charge for a minimum of £50 for a engineer call out
  • Satisfaction
    3 stars
  • Speed
    4 stars
  • Reliability
    3 stars
Vodafone  
Truly the worst broadband I have ever had. Disconnection issues every morning, so having to call Vodafone customer services every morning.
Their Customer Service Team are based in Egypt and trying to get any kind of service out of them is totally non-existent!
Do not go with Vodafone broadband!
You have been warned.

Thanks
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Croyon, Surrey, UK Vodafone  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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