Vodafone Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.

Recent Customer Ratings for Vodafone

  • Satisfaction
    2.8 stars
  • Customer Service
    2.8 stars
  • Speed
    2.7 stars
  • Reliability
    2.7 stars

Based on 1596 customer ratings since 2020-06-21 (Show all time ratings)

Visit Vodafone   Read our Vodafone buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,040 Customer Reviews over 26 pages

  • Reviewer
    Location
    Watford
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I'm on the Superfast 2 broadband where i should get around 63mbps.. on good days I get 53/54. However the routers supplied is useless, I keep getting drop outs on all devices. VF have sent me 3 routers all have the same issue! Customer service is poor. My advice is stay away, its more hassle than savings or quality.
  • Reviewer
    Location
    Devon
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful! Keep charging you after you have left - UPDATE (June) - STILL CHARGING ME
    Awful! The speed of my broadband was never as good as with my previous supplier so when I moved house and they gave me the option to leave during the contract (they couldn't provide the same service at the new address) I was really pleased. I called mid-March and they confirmed the cancellation date for 10th April.
    16th April I get charged another £24! I contact them via chat, they apologise and say that I will have to wait 4-6 weeks for a refund...but my account is definitely closed.
    Then I get a text to say they will be charging my ANOTHER £24 on 16th May!!! I contact them again via chat, again they apologise and say that it is definitely closed and they will process the refund.
    Now it's June and....I've received yet another message to say that they have billed me £24!!!
    Don't go with this company as they will keep charging you after you've left!!! Absolutely awful!!!! Don't know what else to do now!
  • Reviewer
    Location
    Swindon
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Tried so many providers and Vodafone have never let me down. Never buffers as I stream a lot, no line rental and never been overcharged. I am on the lower option with many devices and never had a problem. 5* from me. Been with them 18 months now and will remain with them. Use many devices and never been overcharged.
  • Reviewer
    Location
    Morpeth
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Switched from iDNET to Vodafone to save some money but so far it has been a mistake as I’m still without internet 6 days after my supposed go live date with Vodafone. I’ve contacted Vodafone support multiple times and they keep getting me to do the same tests with the master socket and hard reset of the router, even after explaining I’m calling about an existing issue and I’ve already done the check with the previous support agent I spoke to, its like logging a new fault with them every time you contact them. They keep telling me it will be resolved in 48 hours then when that passes they say it will be 24 hours yet no progress is ever made. Absolutely useless don’t switch to them.
  • Reviewer
    Location
    Derby
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Switched from talk talk to Vodafone. Gave them month advance time, on the day internet was not connected and now over two weeks later still no internet. Every "consultant" I lying in exactly the same way as previous consultant - engineer will be with you in two days and you will have the internet. Still nothing. Worst experience I ever had.
  • Reviewer
    Location
    Guildford
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Don't do it! Hands down the slowest, most unreliable broadband o have ever had. Constantly dropping, stopping and poor Wi-Fi range. Technical support are useles repeating the same stuff over and over and don't seem to keep a log of your previous contact! Gave up in the end and switched to Plusnet, back up to full speed straight away which leads me to believe Vodafones structure can't cope with the numbers of customers they have, plus theier router sucks! The only good thing is theier app
  • Reviewer
    Location
    Benfleet
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have used a few ISPS vodaphone are the worst by far. The only time speeds are even near acceptable are in middle of night. Anytime around evenings and weekends as good as dial up totally useless. Can’t wait until I can ditch this excuse for a service.. totally not fit for purpose in my case.
  • Reviewer
    Location
    Canterbury
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Service constantly dropping out - supposed to be super fast fibre but sometimes won't get anywhere near 20mbps. Latency is terrible too.
    Router wifi signal is abysmal. Vodafone says the Openreach synch speed is fine, which it probably is, but the real issue is with Vodafone's lack of network capacity. DO NOT BUY THIS SERVICE!
  • Reviewer
    Location
    Newick
    Reviewing
    Vodafone
    Date
    Comments
    Avoid like the plague!!

    This company is nothing but full of time burglars!
    Cannot manage the simple task of processing an order from broadband. Cancelled my order for reasons beyond their own explanations. No customer service is available. Refuse to answer simple questions. Data is also not safe as my account details were hacked/changed without my knowledge from those used in the attempted order process.

    Additionally they send the router but refuse to give you a returns address. From reading other forums this is standard practice but the next twist is that they then demand £72 for non return of the router that they refuse to tell you how to send back!

    If you value your sanity and have better things to do with you time then simply avoid at all costs.

    On the other hand if you have nothing better to do than spend time trying to negotiate with people who make reality tv stars look like members of Mensa then be my guest.
  • Reviewer
    Location
    Cranleigh
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Switched over from bt about 3 weeks ago. Nothing but problems. Constantly slow and dropping out although the Vodafone app says my sync speed is high. Customer service are friendly, but hopeless constantly saying they will call you back, wait 48 hours, then repeat the same checks again and again. Got so frustrated today after another 30 minutes on the phone I cancelled my broadband! Avoid!!!!
  • Reviewer
    Location
    Oxfordshire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Switched to vodafone for broadband and home telephone. 5 days and we are still barred from making outgoing phone calls. Customer service completely inept, they are literally inventing answers and keep telling us that everything has been resolved and in 1-2 hours the phone will be working. Will definitely not pay for this non-service. Avoid if you can.
  • Reviewer
    Location
    Chichester
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I only left Sky because I was offered a really good deal as I had my mobile phone with them and I wish I hadn't. This is the worst broadband provider I've ever been with. the service constantly drops out completely it's rare that we actually get to watch a film or TV programme in one go, trying to play online games like rocket league is next to impossible and I'm currently writing this with 1.5gb of download speed. When I call and complain the staff seem pleasant enough and for a week or two all seems fine then I'm back to drop outs and slow internet. Absolutely useless - avoid.
  • Reviewer
    Location
    Horley
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    Comments
    Tried to join today as a new broadband customer, initially got denied due to a credit search (frustrating when I've got a good credit score) and then tried again as my partner and had no end of trouble. In the end after speaking with multiple "assistants" I gave up and decided it wasn't worth the hassle. If its going to be this difficult just to take out a policy with them I hate to think what their service will be like if I have a problem. Very disappointed and lots of time wasted.
  • Reviewer
    Location
    Manchester
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Cancelled within cooling off period (3 days after signing up) and it has been a nightmare to get my money back and get everything returned and cancelled, constant phone calls, departments not talking to each other. Repeated phone calls. I'm very glad i didnt go with Vodafone.. their customer service system is shocking.
  • Reviewer
    Location
    Cambridge
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Happy with speed but it did disconnect at least 2-3 times a month for a few minutes, so not entirely happy with the continuity of the service. The biggest thing I'm annoyed with is that Vodafone ask for the router and accessories back after the contract ends(mine was 18 months). They keep threatening with a £72 fine if not returned in the original package and condition. They didn't bother to send the return bag as promised even after I reached out to them twice. Still figuring out how and where to return the the device. Don't know how such a basic device can cost £72 beats me. I am never going to use Vodafone ever or recommend it to anyone. Sad and disappointed.
  • Reviewer
    Location
    Mellor Brook
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    When you ring to report a problem the staff talk down to you and fob you off with well your speed is within the band.
    They are not interested in any problem solving or in sending anyone out to solve a problem
  • Reviewer
    Location
    Haverhill UK
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I waas with plsunet and was happy for 4 years but i switched to talktalk it was the biggest mistake ever i never got the speeds and before the first 30 days was up i switched to Vodafone. I get 50Mbps over Wifi and 70-80Mbps over Ethernet. I couldnt be happier. Get the speeds or money off my bill 100% recomended. If you dont mind typing or writing you have a instant messenger that puts you through to someone who is very helpfull. I wont be switching for long while if this is the service they continue to offer
  • Reviewer
    Location
    London
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Where to start with VF - Price is alright (Started at around £25 and later got discounted to £22.50 for the remainder of the contract)

    Connection performance and reliability: Probably the worst I've ever experienced from an FTTC provider. They seem forever obsessed with locating a non-existent line or local issue, despite all evidence pointing to some kind of throttling or QoS on their network.

    For reference, Originally quoted as a 66 meg down connection, later discounted after getting sub 40Mbps speeds, and then suffered under throttled 2mbps connection speeds during peak network usage toward the end of the term. I now get a consistent 60-70Mbps through EE with zero downtime or issues.

    Don't believe their "Sync Rate" bull - it's VF's way of trying to pin any performance issues on a local issue.

    Use any other ISP at this point. EE or Sky. Anyone else. Don't go near these clowns.
  • Reviewer
    Location
    Retford
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I can genuinely say their customer service is horrendous. They continued to charge me after leaving them due to their error. I still await a refund. Foreign based customer service is a joke. avoid
  • Reviewer
    Location
    SOUTH WALES, NEAR ABERGAVENNY
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    I honestly wouldn't recommend vodafone to no-one at this time, after two phone calls, two online chats and 4 weeks of waiting my broadband is still s#. T, currently syncing at 2mbps, I'm getting money off but that's not what I need, just want to watch a movie without needing to wait ten times for it to load up..
    Just cra. P :/
  • Reviewer
    Location
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    Comments
    Dreadful service it’s SSSSSOOOO unreliable I cancelled after 30days and went straight back to BT
  • Reviewer
    Location
    Wakefield
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Switched to Vodafone Fibre 72mps May 2018. Everything average and ok till March 2019 when broadband kept dropping and speed dropped to 12mps. Called tech support got asked to go through broadband for dummies dumb checks on my side as they claimed router was getting 72mps speeds. After all the messing about and still no joy they agreed to send an engineer out. The day of the visit no sign of engineer. When i contacted vodafone was then informed there was a CAB hardware issue at my exchange and they would request BT to sort it out. Now 2 months on and no improvement and calling tech support they just fobbed me off and went through the whole "is your wifi channel wrong" rubbish. So fed up paying £70 to quit contract early to go with Plusnet. Aweful broadband service. Avoid.
  • Reviewer
    Location
    Carmarthenshire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    While checking out these reviews due to consistent drop-out of internet since upgrading to "Superfast 2" in February, I realised that potentially I am stuck in a loop as Vodafone continues to ignore there is actually an issue with Broadband service. I wrote this to the Vodafone UK Home facebook page: "Been with Vodafone BB for over 2 years now. Upgraded to 'Superfast 2' in February this year. After lots of confusion, it apparently kicked in. But, getting lots of drop out (any time of day). Got some very frustrated "on-line gaming" boys in the house having consistent interruptions to the internet service. Having had enough, was going to ring Vodafone today to discuss the issue and found these reviews online. Seems Vodafone is in denial about the "not fit for purpose" service. So, do I go down the talk to someone and get nowhere scenario? Do I decide to get out of the contract early and face a nasty disconnection fee (because Vodafone refuse to acknowledge problems with the internet/router)? Do I then go to the ombusdman and face a long drawn out "fight" to get out? Or do I (and my sons) grin and bear it until the contract runs out and find a new provider.". I then found a link to contact Vodafone CEO and within an hour of emailing him, he responded, I have had an email from customer service and now a message left on my answer machine. It pays to contact the CEO directly. Not sure of the outcome as it is early days but fingers crossed.
  • Reviewer
    Location
    Stourbridge
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The fast speed isn't fast at all also it won't reach to the office in the garden. The system splits into two so I can choose the speed or distance option. Seems a poorly designed idea and neither give the service I paid for. I can't be bothered to go through CS again there really isn't anything they can do about it.
  • Reviewer
    Location
    farnbrough
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      5 stars
    Comments
    VF has been on a cost reduction drive for some time (mainly to fund the CEO's retirement plans) and the leadership are all accountants, so forget any type of quality for your service.As low cost is all VF is about now. My BB is a 40M line and when it was installed 2 years ago, I tested it with and proved it @ 55M upload and 24M download with 5 HD videos streaming (real world not the line sync speed VF say to use (just another fake metric)) to one server. Two year later and the line sync speed staill says 40M but I can only stream 1 HD video at a time. When I now want to watch video , by default the provider will move it to a lower resolution to cope with the lower speeds available (agai a real world test not the VF fake sync speed). Tech Support are card board cut outs or some automated voice which is worst that a waste of time. Looking for a new vendor for BB now as I have become frustrated with the quality even if the price is in the bottom third of BB offerings.
  • Reviewer
    Location
    Manchester
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely shocking, internet keeps dropping out, the worst bit is the customer service, had the worst customer arrive ever with my phone contract and now this. Lee telling you there’s nothing wrong when it blatantly isn’t working. Wouldn’t go with Vodafone again if they paid me. Don’t be stupid and stay away from this shambles of a company
  • Reviewer
    Location
    Manchester
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Guaranteed broadband speed is just on paper but I've never experienced any close to guaranteed speed.
    Reliability is far from minimum expectation as well.
    When I talk to Vodafone they doing their own broadband speed test and saying that I'm in guaranteed speed limit when my broadband speed test shows 1/10 of guaranteed speed.
    Avoid, avoid, avoid.......
  • Reviewer
    Location
    Irvinestown
    Reviewing
    Vodafone
    Date
    Comments
    Broadband continously drops. Speeds are always slow. Customer service is completely pointless. They just want me to keep repeating all the steps that have failed to work on numerous occasions already and they still expect me to pay to cancel. Stay well clear
  • Reviewer
    Location
    Holbeach/Spalding/lincs
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I changed from plus net to Vodafone and I went from a stable 29mb line to a unstable 18mb line overnight, 2 months later and several online chats with their customer service team and I'm now down to a 12mb line, all I've been asked is that they want to test my end equipment and each time while testing I get cut off from their chat even while using my mobile data, poor poor customer service, its as if they're not hitting the minimum speed guarantee and can't be bothered to fix it, have to give me the discount so then drop the speed further, they state theres a line fault on my line, if that's so and it was fine before I switched to Vodafone, perhaps they should realise its not in my property, also their own router wifi isn't as strong as a plus net WiFi or a billion router wifi signal.
  • Reviewer
    Location
    Derby
    Reviewing
    Vodafone
    Date
    Comments
    Having recently moved into our first home my partner and I wanted a broadband set up which wasn’t too costly however fibre is a must for us so we chose Vodafone. To cut a long story short, you certainly get what you pay for, we wish we had chosen another more reliable company like BT or Virgin as we’ve had a terrible experience. We waited THREE weeks for the engineer to come out, our router has still not been delivered despite our connection being set up three days ago and several phone calls to Vodafone asking them where it is. They have blamed DPD for the router not being delivered... After speaking several times to someone on the phone to add to the terrible set up service the CUSTOMER SERVICE was awful too to the point where the lady on the phone to me tried to argue with me. Such a disappointment we will never choose to go with Vodafone again, really regretful choice. We are still without broadband. I do not recommend at all.
  • Reviewer
    Location
    mansfield
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I never even got the wifi box installed !!!!!!!!! Ordered 6th march, then contacted virgin to cancel didnt realise 30days notice was needed so had to alter my vodafone install date to 13th april, i got a 1st bill until 5th april, i asked for this to be cancelled as i didnt even have use of their services, fast forward down the line, recieved a 2nd bill with 1st bill saying unpaid and added late fee, bill now £49 something, contacted vf 4 times and im expecting a 3rd bill when i cancelled everything 10th april, oh and they cant refund me until 5th may apparently and i paid the £60 engineer visit cost when none of this even materialised. 100% would not recommend, I AM NOW A VERY HAPPY CUSTOMER ON NOW TV BROADBAND WITH NO INSTALL CHARGES AND YOU DO NOT GET YOUR BILL UNTIL EQUIPMENT IS IN
  • Reviewer
    Location
    Leeds
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    The ‘guaranteed speed’ is a complete and utter scam. They advertise this is actually speed when it is anything but. My router is apparently achieving 76mbps, yet on any device I test the connection on I’m lucky to get as little as 5mbps. Call vodafone and they’ll run tests just to tell you the connection is ‘good on their end’ before asking you to change frequency settings etc. Two weeks down the line and numerous phone calls later I am fed up of the substandard service and internet speed and therefore I have cancelled and will be switching provider.
  • Reviewer
    Location
    Cb98e
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I get the promised speed and there customer service live chat is quick and they are very helpful. Honestly only have a little issue with no billing info in the app and WiFi can never achieve max download speeds. Ethernet connection for my PC and Xbox is Perfect with no drop outs and never have issues with streaming videos regardess of the bandwidth. 4k never once buffered on YouTube. Honestly can't fault them
  • Reviewer
    Location
    Haverhill UK
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Fast and Reliable. Slow Wi-Fi on my devices but they are all afew years old so could be older wifi tech. Getting the promised speed over Ethernet. Good customer Service
  • Reviewer
    Location
    Hampshire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    I switched to Vodafone for Home Phone and Broadband just less than 3 months ago. I also talked my parents at another address into doing the same thing on the same date. Vodafone have been utterly incompetent at providing a reliable service to us both since switching. About 10 days after activation we were both cut off from internet with no notification. After much time on the phone it became apparent that they'd completly lost all record of the direct debit we had set up with them when switching (same for my parents). Vodafone then notified BT to withdraw the block which takes 24 to 48 hrs. Having set up the direct debit again, the same thing happened again the next month, though at least this time they sent an email saying we were being blocked. After more lengthy phone calls to Vodafone they acknowledged fault and asked BT to restore service (another 24 - 48hrs without internet). After complaining, they also waived the bill for that month but charged us £5 late payment despite acknowledging their mistake. Now, today, they've applied call barring to both mine and my parents homes blocking all outgoing calls. After more time on the phone, they sent request to BT to clear ours (should be back on in 24hrs) and also for my parents but only after dispatching a BT engineer who confirmed the fault lay with Vodafone. As this incompetence is affecting two independent accounts I have to assume it is widespread and normal for Vodafone. When switching providers, the assumption that they will provide what you are paying for seems to be wrong. I am surprised and very unhappy with the standard of service from Vodafone. The inconvenience due to unreliability of service is simply not worth any apparent saving in cost. Avoid Vodafone for Home Phone and Broadband if you wish to avoid disappointment.
  • Reviewer
    Location
    Haverhill UK
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been tricked into joining Vodafone SuperFast 2. On the website i clicked broadband and then superfast 2. It brings up a comparison against other leading broadband providers with a comparison of speed, upfront cost, line rental etc. In the Speed (it states Mbps) Vodafone 63 - Virgin 108 - Sky 63 - BT 67 - This would be fine but the problem is Vodafone are comparing there 'Sync' speed to the download speed of the others making the comparison a scam! I joined as i was expecting to get 75+ Mbps for a great price! Except my actual download speeds are 30-37 witch is the same as my previous provider and is actually the Speed one would expect from there SuperFast 1 deal. I contacted support and was told the following witch i have a copy of in my email.

    .............
    Jessie : For my area CB98JS what is my Minimum download speed?
    Richa : Can you please confirm the complete address?
    Jessie : xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
    Richa : Thank you.
    Richa : Minimum guaranteed speed
    73.79 Mbit/s
    Richa : Apart from this, is there anything else I can help you with?
    Richa : Hi, are we still connected?
    Jessie : Is that minimum download speed? Or sync speed or are they one and the same?
    Richa : Ye right that's the same.
    Richa : Yes*
    Jessie : That is all. Thank you

    ^^ This from is from vodafone stating that Sync and Download speed are one and the same!!!!! Then why am i receiving 30-37 Mbps? I will tell you why! They scammed me into this contract! Customers care about Speed! Upload/Download and latency aka ping and who can offer that at the best price and what customer service do they offer. My Sync speed could be 1000000000000 Mbps and i would still be downloading at 30-37 Mbps. that is just the speed the router comunicates to the exchange as long as that speed is high enough to not affect my expected Upload and Download speed and latency then why would i or anyone else care? How Vodafone actually get away with this stunt is amazing!!

    Honestly dont join Vodafone Home Broadband You have no idea what ACTUAL Download and Upload Speeds You will be getting until Your in the contract! AVOID. The only positive i can think of is atleast even with all there speed lies and scam to grab customers the value for money is not bad i pay 36 a month and i get 30-36 mbps i know i should e=be getting double that but i fell for the sync speeds. Dont do the same! AVOID them at all costs! You have been warned
  • Reviewer
    Location
    Durham
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Vodafone have been utterly incompetent in most aspects of the set up and [non] execution of my fibre broadband service. 3 dates were given, each one assuring me that today was going to be the day when, finally, I would be 'activated'. 3 times I was disappointed. No more. I hope they cancel my broadband order more efficiently than they activated it. Customer Service were pleasant, but useless AND HOPELESS. Vodafone, never, EVER again. DO NOT SIGN UP
  • Reviewer
    Location
    Barnet
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Doesn’t worth to buy this provider. It’s the most useless broadband ever. Don’t even try to get it, you will be so disappointed!
    Useless router, keeps interrupting without any reason.
    Customer support just lies all the time!
    Speed is going down sometimes, that can’t even load a google page.

    Don’t try this at your home!
  • Reviewer
    Location
    Manchester
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    So it took us well over a month before our broadband was connected; i mentioned straight away we had no dial tone but they continued to run all their checks before requesting a bt engineer. On the plus side, being an existing vodaphone customer, they bumped up my mobile data to keep us going. Once we were finally up and running, the internet continuously drops out and we’ve had to have another engineer come back when it failed to come back on, so not a big score on reliability.
  • Reviewer
    Location
    Milton Keynes
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Reliability
      1 star
    Comments
    Unable to comment on speed. Spent nearly 2 months trying to set up broadband. Got sent the box out all plugged in and set up. No internet. Told it was an exchange. Rang back after a month of no internet. Told it had been cancelled in error. Told end of the week. Then told there was a system error on my account. A joke in terms of service. Promised it would be all sorted. Absolute joke. Still no broadband 2 months in.

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