1,510 Customer Reviews over 151 pages
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-12-07
- Comments
-
I am afraid that I struggle to think about a company more rubbish than Vodafone. Unprofessional - despite agreeing to pay a final bill toward which I had complained, they still haven't removed the negative note on my credit report. please don't make my mistake and STAY AWAY.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-12-06
- Comments
-
Excellent customer service and good value for money broadband. Easy to set up and handy broadband app to make monitoring speed etc easy. Really happy to have swapped from BT, who were expensive and the customer service was really bad.
- Location
-
- Location
- Falkirk
- Reviewing
- Vodafone
- Date
- 2018-12-06
- Comments
-
They are lucky to even get 1 star!!! Im absolutely raging with vodafone. I have only been with them 3 weeks and i am cancelling. I signed up for fibre and my guaranteed speed was 35mgb.. that lasted maybe 5 days. Ever since then my line keeps dropping.. it even stopped working for 2 whole days, no one knew how to fix it, they just left it and eventually it came back.
My highest speed just now is 8mgb, thats on a good day, my usual is between 3-5!!! Feel like ive teleported back 10 years! Not what i am paying for at all.
The customer service is terrible as well, they just read a script and dont know what they are talking about. They have obviously been told to act overly friendly... but telling me to give my 3 year old daughter a kiss from them is more than a little inappropriate!!! Ehh who are you, and how about no?
- Location
-
- Location
- Croydon
- Reviewing
- Vodafone
- Date
- 2018-12-06
- Comments
-
Do not use Vodafone !! Bad customer service have wasted 3 hours of my life just getting through to these guys over the last 2 days.
Had the first lady told menits activated and wait till 10pm!! Funny how their lines close at 10pm too.
I was promised a call back the following morning which didnt happen. Hence I spent another day calling them. The first hour passed I got through, he said he couldn't hear me and said he will call back and didn't. Now im waiting on a call as we speak.. I am cancelling within 2 days of this service! Stay away if your the type who needs to work from home. This internet will get you the sack !!!
- Location
-
- Location
- Braintree
- Reviewing
- Vodafone
- Date
- 2018-12-06
- Comments
-
Having been totally dissatisfied with fibre with plusnet and then BT I changed to Vodafone. (I contact through their local shop)
I now have reliable 30mb service with telephone line and free UK calls for £28.0 per month.
HENCE I GIVE THEM AN ALL ROUND 5 ***** RATING
- Location
-
- Location
- Bucks
- Reviewing
- Vodafone
- Date
- 2018-12-05
- Comments
-
From the moment I switched from BT, who were excellent, I ran into issues.
Firstly, the onboarding process - it took me repeated attempts to sign up and when I did my go live date was delayed - I didnt receive any compensation (as I should according to Ofcom).
Secondly, and most importantly, the speed and quality fo the connection deterioratd rapidly. Pages wouldnt load properly. Connection would drop out randomly. Speed rarely got above 5mbps (this is FIBRE!!!), no matter what th ridiculous app said.
I raised this issue dozens of times. Each time I had to restate eveything again, go through the same poitnless diagnostics. In the end an excellent engineer from Openreach solved some of the problem, but not all and the service degraded again. Baiscally Vodafone oversold their product, and have insufficent capacity and are employing sneaky traffic shaping.
Custoemr service was atrocious. We have blindly stumbled on for a year but I finally bit the bullet and decided to leave my contract early, at great cost to myself.
Keep well away from this bunch of utter clowns. I wouldnt recommend this atrocious service to my worst enemy.
I am now worried that due to Dynamic Line Management my line has been degraded and effectivley "poisoned" by the terrible service these guys provideed and I will never get the heady, amazing speeds provided by BT ever again. I was comfortably getting 52mbps with BT, now no provided will guarantee more than 20mbps and it is all because of vodafone. It'll probably need to be reset by openreach all over agaiin.
They are ****ing useless ****s and I would never use these utter ****s again.
- Location
-
- Location
- radstock
- Reviewing
- Vodafone
- Date
- 2018-12-05
- Comments
-
Of course you are great... until I'm asking for my money back.
I had to cancel my service due to change in work needs. It was within my cooling off period. You have taken a payment and i am trying to get it back. Numerous calls made to you. I often hang up due to the unreasonably long wait. I just got a REAL PERSON a miracle today. They went off for 'a few seconds' to look up details. They were gone at least 5 minutes and i had to hang up. some of us are at work and cannot stay on the phone for ages waiting for you. Where the hell do your agents have to go to look up details? Across the road? to another town? Why can't they look up on their computers. Your service level is terrible. I am now on hold yet again . been waiting over 25 minutes.
i try often calling from home in the evening but never get a person at all.
I am really disgusted and shall make sure to review you badly on every review site i can find. I expect you do this to people you owe money to so we give up. horrible company!
- Location
-
- Location
- Orpington
- Reviewing
- Vodafone
- Date
- 2018-12-04
- Comments
-
DO NOT USE!
Ordered my broadband on October 10th still don't have it! I've had 4 activation dates, none of which have been met. Wasted more than 22 hours of my time trying to get to the bottom of the issue and still no one can tell my what the problem is our when they will actually provide me broadband.
In the end it was easier to cancel and go elsewhere than listen to their crappy hold music or wait for another call from them that doesn't materialize.
- Location
-
- Location
- Bilston
- Reviewing
- Vodafone
- Date
- 2018-12-04
- Comments
-
Absolutely terrible .connection keeps dropping , speeds are way below advertised for fibre broadband . Really dismal service !!!
- Location
-
- Location
- Liverpool
- Reviewing
- Vodafone
- Date
- 2018-12-04
- Comments
-
Awful, we made the move from Sky and have regretted it since. Then phone line lost dialing tone 3 months ago, reported it, still waiting for action, now broadband has dropped speed by 75%...but the Vodafone app says it's full 40mbps, independent app says 7mbps, can't load half the websites and resort to mobile data constantly. I want to leave but can't get through to customer services! 3 hour wait each time...AVOID
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.