Vodafone Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.

Recent Customer Ratings for Vodafone

  • Satisfaction
    2.8 stars
  • Customer Service
    2.8 stars
  • Speed
    2.7 stars
  • Reliability
    2.7 stars

Based on 1596 customer ratings since 2020-06-21 (Show all time ratings)

Visit Vodafone   Read our Vodafone buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,040 Customer Reviews over 26 pages

  • Reviewer
    Location
    Manchester
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Without doubt the worst customer service I've ever experienced thst on top of them not being able to deliver a router in time for activation and I'm still waiting for a router after hours and hours on the phone and will not get my router till two weeks after activation if I'm lucky....the customer service mock you and play sill y games as they just dont care they really don't...you have been warned
  • Reviewer
    Location
    scunthorpe
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Connection constantly dropping cannot use WiFi for Internet calling. Tried contacting customer service as Internet not working for a week, live chat for half an hour then no longer able to reply to questions as no text box on page. £20 a month better maybe to spend a bit more. Definately will be be looking for new provider when contract needs renewal
  • Reviewer
    Location
    Craigavon
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The broadband speed is random, mostly not what is advertised. WiFi is garbage you need to be within 3 feet to get service. The helpline pretend to help you but they just string you along with, 'i will call you back on...' doesn't happen, and ' we are working to solve your problems and we will open up a case number, etc. Total nonsense. Worst customer service of all time. Avoid!
  • Reviewer
    Location
    Lancashire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID AVOID !!Swapped over twelve months ago and since had shocking slow speeds , constant dropping , Spent hours on the phone to cust service to only get a different person each time having to go through same problems again , promise of engineers , told line fault then told no fault.
    I urge you for your own sanity do not join them I thought big company how can I go wrong! def should have read reviews and checked FB out makes great reading on a daily basis.
    Thankfully I leave them today , go to anyone but them if you do at your own peril !!! you have been warned !!
  • Reviewer
    Location
    Nottingham
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Not one day of stable broadband since moving to Vodafone.... 3 fault references over 8/10 weeks and no solution ahead! New to market and live testing service and equipment
  • Reviewer
    Location
    Reading
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I am glad I didnt listen to all the negative reviews I was a little worried after I signed up but had my broadband 2 weeks now and its been very reliable and stable faster than the NOW TV broadband it replaced but just a bit slower than the BT broadband I had before that but so much cheaper even better price too as I have Vodafone Mobile. I got the superfast 2 which syncs at 42 but I expect that as im not close to the exchange i got 38 with Nowtv and 48 with BT for reference.
  • Reviewer
    Location
    Cinderford
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Don't believe the bull about guaranteed speed. I am supposed to get 25mps but lucky if I get 12mps. Try to get the discount added and they have only ever done it once in 11 months. I live about 20 meters from the exchange too. so far taken 2 hours to download 3gig of game. Utter rubbish this lot. AVOID
  • Reviewer
    Location
    London
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Switched from Sky about a month now. Speed is appallling. We cannot use Netflix particularly during the weekends. Download takes forever.Customer service kept trying to find fault with our devices even the BT box. Really sad
  • Reviewer
    Location
    Basingstoke
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Wish I'd seen these reviews before switching to Vodaphone. I was getting reliable 45+ with Now TV & despite paying for "guaranteed" 55 with Vodaphone I'm lucky to get 15 when it's not constantly dropping out. Avoid.
  • Reviewer
    Location
    London
    Reviewing
    Vodafone
    Date
    Ratings
    • Customer Service
      4 stars
    Comments
    I have switched from 17mps on Sky to 32mps on Vodafone but all I got is 8-11mps .... I'm cancelling the contract and I'm going back on Sky
  • Reviewer
    Location
    Liverpool
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Constantly disconnects. Impossible to watch iPlayer or itv hub. Was with virgin for 23yrs - changed for the price but useless will go back asap.
  • Reviewer
    Location
    Hastings
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I asked for my router to be placed upstairs but engineer insisted I would get a good signal in all areas and put it downstairs. Always strong downstairs and weak upstairs. Am now changing provider as no effort to resolve this from Vodafone.
  • Reviewer
    Location
    Alton
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    This broadband is the most useless thing i have ever experienced. I live in the country side so my internet speed it anywhere from 8mbps to 15mbps so not great. However this isn't the issue as it is the same for most providers, the issue is that their router is god awful. I have had issues since day 1 where the router would disconnect from the internet for no reason. after a lot of telephone calls and new routers we were informed by Vodafone that our router disconnects from the internet after it has done a certain amount of downloads. I may be wrong but isn't it its job to download to receive downloads and uploads. So their router decides to STOP WORKING WHEN IT DECIDES IT HAS HAD ENOUGH. They had no way to fix this. NEVER USE THEM! To be honest they don't deserve any stars at all but unfortunately that isn't an option.
  • Reviewer
    Location
    Cambridge
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    I moved house in September, had called about it in August, yet the activation of the broadband at the new address has been delayed 3 times. The new activation date now would be 28th October, so I simply cancelled my contract. Poor (customer) service is quite an understatement.
  • Reviewer
    Location
    New Forest
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Most reviews follow bad expeiences but ours has been fine. BT piromised and charged for fast fibre to the nearest cabinet. We were horrified to find the real speed. Vodafone have improved the speed to the best we can ever get out in the sticks. Smooth change over and a bit faster. It is half the price!
    Overall pleased with the change and improved value for money. New design router is smart and capable.
  • Reviewer
    Location
    London
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible service. Poor supply and terrible customer service- staff nice, but system is terrible. You have to solve your own problems!!!!
  • Reviewer
    Location
    High Wycombe
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    Don't go for Vodafone for broadband. The service is patchy and unreliable and the customer experience is just horrendous.

    We moved house just over a month ago. When researching what broadband was on offer and how much it would cost, Vodafone looked too good to be true. Unfortunately it turns out there is a reason for that. The service is unreliable, which makes it impossible to work from home, fill in a form, or basically do anything that requires the internet being on for more than 10 minutes at a time.

    Absolutely shocking customer service - the worst I've experienced. From the first issue, we tried to contact Vodafone through an assortment of channels - including customer service line (where each time we had to queue for an hour before speaking to anyone), Twitter (where we were totally ignored) and through the official online complaint form (and even this was totally ignored).

    When we have got through to someone on the phone, despite being polite they have not been able to explain why we are having such issues. A couple of them got us to try a few things and said "that should be fixed for you now" or "it'll be working again in four to five days" but sadly, we have continued to experience the same problems for weeks.

    If I could rewind the clock, we definitely would have chosen for a more expensive provider with better customer service and more reliable broadband. This wasn't worth saving a few pennies.
  • Reviewer
    Location
    London / Fulham
    Reviewing
    Vodafone
    Date
    Comments
    Try to avoid Vodafone. They are running the most shambling awful customer service.
    Try lie a lot . One you sign with Vodaphone, you end up spending your precious time , shouting at Vodaphone for every problem they cause to you . Overcharged, wring payment, faulty router , and empty promises.
    Their Egypt Centre is garbage. They only fool you With charming conversation but do nothing .
  • Reviewer
    Location
    scotland
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Took over a month from my go live date to actually be able to get online. Complaints made regarding this were ignored. When I was finally able to contact someone I had to run a script on one of my devices to be able to connect. No refund, or even an apology, was offered for the month of service paid for that I didn't receive.

    Now it turns out that that script restricts what I can access online even when I'm not connected via their service - who knows what tracking cap is running too. And the page to change these restrictions - permanently down for maintenance.

    If you want to pay for an ISP but not have one. Or like to have strict controls like some 90s workplace applied to your usage, then Vodafoney are your guys. Otherwise, pay a few quid more and go with some a service operated by some at least vaguely competent grown ups.
  • Reviewer
    Location
    Kenilworth
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid Vodafone like the plague. They have shockingly poor customer service and slow, very unreliable broadband. Hate the fact that I'm stuck in a 18 month contract and cannot wait for it to end. Would give them ZERO stars if I could!
  • Reviewer
    Location
    London
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    VF have been fine, right up to the point when I moved house. Gave them as much notice as possible....that is, I told them as soon as I had a completion date and I was given an activation date for the new property. On the date given I gave them a call only to find out that clearly the concept of someone moving house was too difficult for them to grasp, and rather than move my broadband they cancelled my entire contract. 4 departments and one hour later I was told the only thing they could do was to start a new contract, which they wouldn't rush through or compensate me for the errors on their part. So, off to another provider, thanks for nothing Vodafone
  • Reviewer
    Location
    Highlands
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Vodafone Broadband has been brilliant in the Highlands, they are far more stable an internet provider than my previous provider (John Lewis & Plus-net) - I always get my advertised speeds and the connection is stable which is good in comparison to John Lewis who unfortunately used artificial bandwidth throttling.
  • Reviewer
    Location
    Newcastle
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Worst isp ever. Broadband stutters so no good for on line gamers. When we changed to another isp after a week they are still demanding payment two months later. They can't access information on their internal systems to show any relevant dates. After calling to complain they use a pop up app on my mobile to scan and take a picture of the letter they had sent to me, to prove that we had terminated within the required time period. Totally inept.
  • Reviewer
    Location
    preston
    Reviewing
    Vodafone
    Date
    Comments
    appalling, all the negative reviews are true, wish id believed them, openreach engineer also lied about not being able to get in my house if hed turned up he would have got in, customer non service the worst ive ever dealt with bunch of liars, luckily im cncelling with them before i even get connected PEOPLE READ THE NEGATIVES AND BELIEVE THEM, THEY ARE ALL TRUE
  • Reviewer
    Location
    Maidstone
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    VF have been appalling. Connected BB 2 weeks late (they blamed Openreach). Supplied a router that hadn't been properly configured. And one week after activation, fastest Wifi I can get is 7 Mbps. Would give zero stars if I could. I am exercising my cooling off rights and switching away.
  • Reviewer
    Location
    Newbury
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    I helped my mother switch from EE to Voda home and broadband last year. She is elderly and depends primarily on the phone for emergency/doctor services the line also supports a connection to a emergency response/panic system.
    She also relies on the internet for comms. with family and friends.

    First few months were fine, broadband speed we measured to be on point and it was fairly reliable with the odd dropout. A month ago we got a dead line and broadband which I reported as a level 1 user via online chat which the agent acknowledged and informed me would take up to 72 hours to resolve. Admittedly probably a BT/Openreach problem with Vodafone being accountable to fix.
    Agent was fine we had lost our support call credentials but had account number etc to he was able to process the fault resolution. Problem seemed to be resolved after a total of approx. 3 days downtime

    Last couple of times the problem is back intermittently. I used the online chat facility again and was greeted by 'Shilpa' who dug her heels in and refused to process the fault because I couldn't provide account number/ref from previous fault call that she had on screen in front of her.. and any other personal details? I explained the seriousness of this and she was oblivious. Her 1st solution was to get my mother on the chat(hello to speak direct--despite the fact the problem I'm calling about is no broadband and phone access!!!

    Second option was to access My Vodafone account and change credentials...I asked her to give me a link to the complaints process, made it clear she was providing a poor customer service and I needed to escalate..Her response ' We have an internal complaints process' and would provide a link or anything. Asked for the name of her supervisor that she said she had discussed the situation with...silence.

    So...after 30 minutes of wasted time I tried to access my Voda account which guess what...didn't work. Back on the chat again and the agent sends me a credentials reset by email...which didn't work. Was told he would have to refer to the superUser to get it fixed which would take up to 24hours...24 hours is nearly up and nothing.

    I've dad numerous problems with Vodafone customer service mainly from the offshore call centers who seem pretty inept. No more Vodafone for me I'm cancelling down my 3 phone lines, My mothers Internet wont renew. Never again.

    Also don't be fooled by the 'no broadband access no charge' marketing ploy...remember that happy smiling chap on the advert. There is no automatic compensation on the back of fault. You are told to contact customer service and waste more time justifying yourself. Utter rubbish don't bother.
  • Reviewer
    Location
    Belfast
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Had Vodafone broadband for a while now and I find it more reliable than either sky or BT. The new gigabox router provides excellent coverage. My speed over wifi is always in high 70s on superfast 2.sky and BT both buffered alot whilst watching YouTube and Netflix. Also online gaming was night on impossible. But with vodafone no such issue so far so good
  • Reviewer
    Location
    Essex
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Switching to vodafone was a nightmare, they basically lied because they didnt know what was going on, blaming the previous service provider for my issues.. basically there was not enough room at the exchange to switch so I had to wait, they told me the other provider was not releasing my MAC ... complete BS.

    Their website is dreadful tends to always be down and its difficult to find any information about outages at all.

    As for the broadband service its been ok with speeds pretty constant but reliability is pretty poor and at times high pings. Have to say though its actually one of the better WIFI routers as most get some sort of signal around the house but still need to use repeaters.. for the price probably the best out there at the moment.
  • Reviewer
    Location
    Romford Essex
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Reliability
      1 star
    Comments
    Purchased and Booked 2 weeks ago and 26 sep was suppose to be installation date, turned out to be the order was cancelled somehow and they wanted me to book again this time 3 weeks further installation date.
    Dont trust them
  • Reviewer
    Location
    Crewe
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    As I read the opinions on the Vodafone broadband. I was scared. But I've been for a week and I'm happy. I connect It is constantly and fast. I personally like it. And I'm happy.
  • Reviewer
    Location
    West Sussex
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very dissapointed as a loyal customer of over 20 years after 3 attempts to get broadband installed at my new address they now claim it is not possible. Their only answer after numerous failures on their part was to try and fob me off with £15.00 to shut up and go away.

    Over the last 14 days I have made repeated phone calls spending more than 8 hours being bounced from person to person, having to repeatedly re-explain the issue as they did not hand over the information. 3 separate attempts to set up phone and broadband at my new address and 3 times cancelled by them without notification to me or explanation. The first cancelled after 2 days for no specified reason. A second attempt was made at that point during which they 5 times attempted to give me a new number with the wrong area code, despite me pointing this out they assured me this was the only number available. This turned out to be the cause of the failure the 2nd time, but I only discovered this incidentally.

    At this point there was a brief ray of hope with the assistance of a lady called Lorraine who was very understanding and went out of her way to go away and try and resolve it the following day. As part of the process she also got the management to agree to a good will gesture of £50.00 applied to the account. The following day, true to her word this was resolved and the application started again.

    Two days later once again it was cancelled by vodafone with just a text request to call them after being bounced around a customer representative eventually suggested it was now down to an issue with BT and not being possible to provide broadband at my new address. Despite the fact that having moved to all suppliers, including BT, confirming 77mb superfast broadband was available and 2 minutes after getting of the phone with Vodafone, plusnet have sorted out, phone line up and running in less than 24 hours and broadband shortly to follow.

    This representatives solution was just to offer me £15.00 good will payment for the inconvenience to go away as this is all they would offer, despite already offering significantly more. After nearly and hour of him repeatedly trying to fob me off with taking this now as it is all I will end up with he eventually agreed to call me back the following day after speaking to a manager as he was unwilling to consider my request to end my mobile phone contract early so that I can end all engagement with them as a result of their diabolical lack of customer service.

    The following day he has failed to call me back at the arranged time but did eventually call back later and just transferred me to a manager that he had lied to and only suggested I wish to discuss compensation of £15.00. Having explained the situation again to her she just told me I would have to pay £187.75 to end the contract early but she could not help. She dumped the call to someone called Marshall but failed to tell him anything and he just dumped the call to a barely intelligible French lady who did not know what was going on and was not listening so just dumped me with an English gentleman to give me a PAC code but he claimed he could do nothing else but that and that I would have to ring another number to deal with my complaint.

    To add insult to injury I then get a text confirming the PAC code my exit fee is suddenly £220.37.

    No doubt I am about to have to go around the houses again to try and bring this to a conclusion and potentially the only way to get them to take any action is to cancel my direct debit and when they chase me send them a bill for my time, which at my hourly rate will leave them owing me money.
  • Reviewer
    Location
    UK
    Reviewing
    Vodafone
    Date
    Comments
    Signed up two weeks ago for 80mb service. Hit problems straight away with peak time speeds averaging 5mb on wired connections - lowest registered as just 0.86mb. Called or chatted every day for a fortnight - same poor levels of support asking to change dns/split wifi etc. This is obviously contention. Was told I should give them time to fix, as I had 30 days cooling off.
    15 days in, the service is so bad, I called to quit. Now advised its 14 day cooling off and I can't leave without charges. Liars and thieves.
    This is not isolated - check their forum and the reviews below. Take out this broadband at your peril.
  • Reviewer
    Location
    Bedford
    Reviewing
    Vodafone
    Date
    Ratings
    • Speed
      4 stars
    Comments
    They were cheap and you get what you pay for. The speed is OK, but the router is rubbish with constant Wi-Fi dropouts. Customer service are pretty hopeless, clearly script bound to refuse to admit to a well documented problem. I am currently getting round the problem with a borrowed TP Link router, but shouldn't have to.
  • Reviewer
    Location
    Wales
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Should have read the reviews before joining vodafone broadband... 4 days without internet.
    Started contacting Vodafone on Monday. So far I have made 13 calls - each on hold for between 40 minutes and 1hr 5 minutes... after 1hour 5 minutes you will get a message to say no ones available and they will cut you off.
    Raised 7 complaints- which vodafone day they will get back to you within 48 hours.. but haven’t.
    Also they have immediately over charged me by £19.50.. they’re good at that.
    So .. I’m paying more for nothing and I can’t do anything about it.. steer clear of Vodafone.
    As an aside.. I phoned their sales team to try and sort the issue because I couldn’t reach anyone else.. got through in 3 seconds, but they obviously weren’t interested in the problem because as far as they were concerned the sale was done - they’re happy taking the money!
  • Reviewer
    Location
    milford haven
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    They cut of my plusnet without giving me a modem to get online to vodaphone. i complained and was told it would around a week before my modem would arrive and the blamed the carrier!!.They are a terrible bunch of liars
  • Reviewer
    Location
    Brighton
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Trnasferred a working problem-free slow broadband connection with Sky to Vodafone for activation on Monday. Still no connection with the latest advice from Vodafone being that Openreach say they have identified the problem but cannot fix it until Friday!!!!!! Truly abysmal customer service with agents who just downright lie. I really kick myself for using Vodafone again.I stopped using Vodafone mobile after many years about 24 months ago because of poor customer service and overcharging. If you're thinking about changing to Vodafone, I strongly suggest you avoid like the plague.
  • Reviewer
    Location
    N Wales
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Moved to Vodafone 2 weeks ago, on my Go-Live Day i couldn't connect to the Internet , carried out all the checks that i could but nothing ! Rang Vodafone Customer Services and got straight through to a very helpful lady who went through the fault finding process / changed a setting and online within about 15 minutes of calling (I had a similar issue when moving to Talk-Talk years ago).Download speed has been consistent at 73 - 74Mb/s and upload at 19-20Mb/s ,good Wifi signal,4/5 people using multiple devices is fine and all problem free to date,very satisfied !
  • Reviewer
    Location
    Durham, UK
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    AVOID AVOID AVOID. Unless you’re going to use your own router. The wireless router provided is incredibly substandard with the 2.4ghz download speed being under 2mbps. 5ghz is fast but the signal strength won’t reach upstairs in a modern, thin walled house. Through a Ethernet cable is perfect but who wants to use a cable these days!?

    Broadband tech support takes over 30 minutes to answer and they basically try and fob you off with lies and even suggested that the router was old and I needed a new model. When I challenged why I was sent an ‘old router’ they said a new one had just being launched. I smell bull.

    I ended up cancelling. Broadband was cut off earlier than they said leaving me without a connection for two weeks.

    A truly awful experience and I will never go near Vodafone ever again.
  • Reviewer
    Location
    Manchester
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Have had the broadband a couple of years now just recently I started getting logged out had to log back in all the time I ring customer service usually around 30 to 40 mins listening to horrible music then they run tests and say we gonna try a few things same things all the time then they say turn off router for 15 mins they done that 4 times now still no call backs. Then I have to call them go through same process
    Complete waste of space save your money go with someone else !,,
  • Reviewer
    Location
    Leamington Spa
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Vodafone advertises ultimate guarantee speeds of 55MBps on Superfast 2; however, the reality is different where customers like me are only offered 42MBs - well below Vodafone's advertised rate. Be aware - there are also issues with it dropping out.

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