Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3 stars
  • Customer Service
    2.8 stars
  • Speed
    3.2 stars
  • Reliability
    3 stars

Based on 2682 customer ratings since 2021-08-14 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

4,224 Customer Reviews over 106 pages

  • Reviewer
    Location
    Hanwell
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid. Two weeks into my contract I started to get a lot of drop out and no internet service. I called, only to get an Indian call center who were useless.
    Call 1 at 7.30pm - I was told to reboot the box. I said I had done this already prior to calling and it only provided a temporary solution. I was told to do it again and that the problem would be resolved. Sìgnal dropped 30 mins later.
    Call 2 at 8pm - after being put on hold for a few minutes i was told the service would be back on shortly but they would not give me a time. I told them how important internet was because I work from home and they told me it would be fixed shortly. I was promised a manager would call me back but I received no call back. Service came back on 2 hrs later at 10 pm.
    The next day I lost internet at exactly the same time in the evening.
    Call 3 at 8pm - I called up and asked what was going on I was told there was an area fault and that there was nothing they could do until it was fixed. A new story. I said this was unacceptable and demanded to speak to a manager as an uninterrupted service was key for my work. Again I was promised a call but nothing.
    The next day I had no internet at all and could not work. My wife had to go to a relatives house to get WiFi to work.
    Call 4 at 8.30 - told the guy on first line support to forget about even trying to start a conversation with me and to put me straight through to a manager. After some resistance he put me through to the most useless of people that I had spoken to in Virgin. He told me that there was an area fault and that it would not be fixed for 8 days and there was nothing he could do, I was not offered a solution. Even though I did not care about compensation (as it was uninterrupted service I needed) I was not offered anything. The worst was that he told me that he could offer me nothing but tell me I had to wait 8 days for the service to resume. I politely told him this was unacceptable and that I would be cancelling my service.
    Call 5 at 9am - I called cancellations as spoke to a uk department and when asked for the reason I told them it was due to Virgin not committing to the service defined in the contract. Now I don’t know who was ********** me because cancellations told me the area fault was with tv (which I did not subscribe to) and not broadband. He told me he would get an engineer out tomorrow and resolve the issue. I subsequently called BT to subscribe to infity my previous provider as I never had any problems with I just though I would try Virgin as it was cheaper for a quicker service. So I reserve judgement on the fact that you pay peanuts and you get monkeys. I may be surprised by the engineer tomorrow and may cancel my order to join BT again but I very much doubt it.
  • Reviewer
    Location
    manchester
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst experience of all time!
    On a slightly humorous scale of -1 to -10, I experienced a number of issues, scored as follows:

    -1. They took down the wrong email address ( as they couldn't spell)

    -2. They have no system in place to inform them they have the wrong email address, bearing in mind they're meant to be a digital media company !!!!!!

    -3. They don't have a record of our initial conversation to confirm what was and was not agreed!!!

    -4. The chap who installed the broadband couldn't write, so I didn't have a copy of my account number needed for access if you they don't have your correct email address on record!!!!

    - 5 The installation engineer didn't write the area code (also needed for access without correct said email).

    -6 Broadband speed was no faster than BT.

    -7 They didn't respond to my emails in writing , they wanted to call me about it, this is difficult as I can only answer the phone at specific times.

    -9 (THIS ONE COUNTS DOUBLE) To settle my final bill they wanted to take a final payment then issue a refund by ..........A CHEQUE!!!!!!!!! (digital company- what a joke).

    The only good news is I cancelled my direct debit and insisted upon sending them a cheque for the outstanding balance, at the happy expense of a stamp. HEEE HEEE HEEE ..... every cloud a silver lining!!!!!!
  • Reviewer
    Location
    Bradford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I am giving this review because they are a scam they send me letters saying you could get 500 pound if I rejoin this virgin media took over £7000 in 3 years they took over £7000 for 1 phone and 1 broadband they said they would charge £28 the internet stops working to it takes them a week to come they still took the bill of 1 week even when it wasn't working I am happy now I am with sky it's the best company they they said for 1 phone they took £85 when they said it will be £25 the most scamming company is virgin media.
    I am now with sky it is the best broadband company and no hidden fees.
  • Reviewer
    Location
    Middlesex
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    My contract is expiring to-day I rang to see if there is a deal or can I stick to what I have at the same cost, but I was put on hold for about 58min just to get an reply NO DEAL only for NEW CUSTOMERS … this is against the LAW NEW or OLD customers can qualify for the same DEAL as advertised on TV or the NET.

    I was talking to some junior who did not understand as to what I want so I asked for a manager who kept me on HOLD for that long to give me a reply NO DEAL … what a crap service

    Virgin Media needs to listen to this phone conversation and replace these kind of managers who don't have respect for their customers.

    is VM become so big that they don't need customers .. read the reviews of other customers and get working to employ better staff.

    I wish there was an option to give a -* instead of 1*
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I've had terrible service from Virgin Media so far. I switched to Virgin in February this year and was given an installation date of 14 March. The evening before there installation was due to take place, I received an email from you informing me that the installation had to be postponed due to cable issue external to our property. At that point, our subscription with our previous service provider had expired and we were given a later install date of 10 April by Virgin. We have now been sitting for almost a month with no internet connection in our flat, but expecting the installation to finally occur on Monday. However, the installation was yet again postponed (with an indeterminate new date) this evening. This occurring again just one business day before the installation is due to take place. Upon phoning your customer service desk this evening, I was given no reason for the current postponement and offered no temporary internet solution. Really bad service.
  • Reviewer
    Location
    W10 queenspark
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible service they would always fail to send me a bill and then charge me 10 pounds for late payment.this went every month for a year costing additional £120.As for the fibre. Optic connection speed always going down for days on end.DONT USE VIRGIN!!!
  • Reviewer
    Location
    londonl
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Expensive and rubbish. Over the years l have noticed their service getting worse and more so as the years go on. They give me a deal then instantly find a reason why it should go up! The broadband cuts out continually. The customer service is a total joke a technician who couldn't tell me what was up?! Are you kidding! And to add more insult to you has a customer Expensive!!!
  • Reviewer
    Location
    Manchester
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID LIKE THE PLAGUE.

    Having been a customer for many years I called to cancel and was instead offered an amendment to my package that would make it cheaper. Great stuff! What wasnt explained was that i would be leaving my rolling contract and my switched to a 12 month contract (apparently it was in the fine print of a pack sent to me but not on the phone). Today i called to cancel my account due to moving house I was told that i would have to pay a cancellation fee of the full value of the remaining 6 month contract.

    Asked to make a complaint and was told that although it wasnt explained on the phone it was sent to me by post (along with the usual other half dozen sales leaflets).

    They then had the cheek to ask me if i had the name of the person moving in to my former home so they could notify them of future offers and deals. Told them to get real, absolute clowns.
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Completely trash, internet is supposed to be 100mb download and the house hold is getting 200kb download speed making it impossible to do anything. When you try to confront them with the problem they say "1 week fix", phone them 1 week later "2 week fix". We recently phoned them and no fix for 9 months. Think before you see the adverts.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Moved house as an existing virgin media customer and although speaking with moving team and transferring service to new address was charged the total remaining contact amount in one direct debit, plus a fee for not returning the hub (despite agreeing this would be needed in the new address).

    Once service was finally transferred, monthly bill was almost double the contact I had originally entered despite Virgin already taking the full contract value from my bank without notification.

    Have been unable to access my online account and money has been taken out for the hub, new monthly fee even though I don’t owe anything.

    Similar to other reviews, have been passed around several disjointed departments - have been told the issue has been resolved twice now but still no resolution.

    I thought this was just a one off case and I was unlucky but after investigating there is severe underlying dysfunctional operations in the organisation and no one is able to take responsibility to fully resolve a clear issue.

    I would never want to buy anything from a virgin brand again after this. It’s remarkably bad.
  • Reviewer
    Location
    Barnsley
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    *Do not sign up to virgin media*
    The services are not fit for purpose. Broadband is constantly down which also means you can not watch tv. Terrible customer service..you will spend half of your time on the phone reporting faults and getting passed round departments, that is when they dont just hand up on you...
  • Reviewer
    Location
    Wiltshire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst company ever, my advice go with anyone but virgin, really expensive customer service is the worst on the planet. Internet speed is slower than my mobile data. And they couldn't care less. Avoid!!!!!!
  • Reviewer
    Location
    Hemel Hempstead
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Normally I don’t do reviews but Virgin media Pathetic Customer service has forced me to share my feed back. One of the worst customer service I’ve ever come across. Miss Sold me a Package and there supposed to be Movie BOX or £ credit with it and I have been waiting since August to resolve this issue. Indian Based Call centers and No one understand the problem and try to resolve it. Will not deal with Virgin Media in future. Keep asking me to provide the proof of the promotion. I should’ve read other customers reviews before signing Virgin Media. I had sky for 14 years and never had any issue and they have a brilliant customer service when it comes to resolve the issues. Avoid Virgin Media at at all cost…. You will regret if you signup with them….You will also end up talking to their F.... Bot 07533051809. and endless text. It will take you any where...
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute rubbish. Using Virgin Media is the worst buy you can get unless you want unbelievably awful internet and horrible customer services. Sky, BT, whatever, use them, avoid Virgin Media at all costs. :/
  • Reviewer
    Location
    Hampshire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Have you ever tried playing games, videos and movies with 1Mbps - 8Mbps speed ?
    I HAVE !! for the last three weeks been having the worst internet ever. my contract is with 200 Mbps !!
    My family had it worst, a family who mostly work from home had no internet for 19 days without any warnings or emails nor any phone calls.

    One thing I've learned after being a loyal virgin media's customer.

    Don't be a cheapo
    Dont fall for the high numbers 362mbps or even 213 mbps BS! as im typing my internet speed is 3.14mbps.
    Also virgin medias box set sucks ! slow as watching a grass grow. specially Netflix!

    Anyways last few days until I change, hope people who came here to see review makes smarter decisions.
  • Reviewer
    Location
    Leeds
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    By far the worst internet I've ever had. Very intermittent, cuts out about every 20 minutes making a lot of online tasks impossible. The speed in the last few weeks has averaged around 1Mbps, sometimes being as low as 0.2Mbps. Cannot believe I'm paying this much money for a service which I can barely even use. Would never recommend virgin media to anyone. Customer services do nothing about it, and the short and thin of it is that they can't as its down to the fact they've massively oversubscribed this area. But you'd hope that they'd somehow invest some money into sorting this out, but from all the work I've done, no one seems to care quite frankly. Will never be using them again.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I am signed up to get 70mb/s broadband. In the evenings it drops to 3 or 4mb/s and lately has sometimes stopped working. I have been informed that Virgin this is just due to capacity issues and not a technical fault. It's outrageous that they can supply you with less than 5% of the advertised speed!

    Do not get Virgin media! It's a borderline scam!
  • Reviewer
    Location
    Oxford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    After over 4 weeks since the original install date and 5 separate visits that required time off work I was denied the free installation fee due to the customer service person failing to write the notes on my account. DON'T WASTE YOUR TIME WITH VIRGIN MEDIA!!!
  • Reviewer
    Location
    Manchester 0161 manny on d map
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I've had my wifi since April and my sons and I can not use the wifi for our rooms my boys have been complaining since the day they installed it that they can not play their games without "lagging out" i switched from sky to virgin and i have so far regretted my decision.
  • Reviewer
    Location
    Blackpool
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Just had 100m fitted and its total crap.The worst thing though is customer service, some else commented that they're morons but they're far from it.Its a carefully worked plan to send you round in circles.lve ripped mine out
  • Reviewer
    Location
    Enfield
    Reviewing
    Virgin Media
    Date
    Ratings
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    By far the worst Uk Utility company I have dealt with EVER in Britain, I mean Ever. Such a disorganised mess of company from customer services to mainly engineers who don’t care. Young guys who guess what to do when when they come to your property. 8 engineers since April when I (my mrs) changed from sky to virgin. Complete in prosessional farce. This truly an example of management /corporate getting it wrong, I’m desperate to get back to SKY. I will say that loudly, . No phone line working, pixalted pic, pooor Internet, 8 so called engineers under 20, clearly apprentices , so much a lot more, and the lies and lack of coherence with Call center/admin. I don’t know How a company can justify such an 8 Month farce. I can’t be bothered any more. I just for April 18. I repeat the worst utility experiance you will face. I live in London, I’m not I’m yhe country side. There is no justification for this . From gas to water, I don’t understand how a communications utility I moany of this scale can get away with this in the UK
  • Reviewer
    Location
    Surrey
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Have been with VM for over 30 years
    Most USELESS Broadband Company on the planet.
    No one answers their 150 or 0345 numbers.
    Have lost money trying to upgrade my package because of their rubbish website
    Son at Uni and wife on Furlough so need a stable Wi Fi
    Yet 3 complaints logged and still no one answers the phone
  • Reviewer
    Location
    Wallsend
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    promised connection 3rd Nov 2010 not connected then promised 23 Nov 2010 not connected promised 5th December 2010 Company apologised promised compensation not received eventually connected 5th December 1 month late. First 10 days download speeds were lower than upload speeds.Download speeds are still below promised. Only .4km from exchange at this point so disgusted changed to BT promised connection date 23rd December still not connected do I go on.
  • Reviewer
    Location
    Glasgow
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst supplier in the world - poor service - high charges for what is provided - never meets contractual speeds - cannot be contacted - desperately seeking an alternative supplier
  • Reviewer
    Location
    Kingston, Surrey
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    This is a shameful Mobile telephone service provider. If I could give them negative 5 star, I would,
    They do not honour what they offer on your contract and overcharge you at every opportunity.
    They change the terms of your contract and allowance to suit them.
    They do not deal with your complaints nor they resolve your issues.
    It is impossible to speak to their supervisor and no manager or supervisor ever calls you back.
    I don’t believe they exist. This company is very unreasonable and don’t listen to any rational or logic.
    It is wise and sensible to avoid this organisation if you value your money and time.
    Shame on you Virgin Media
  • Reviewer
    Location
    Stanwell
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Virgin media doesn’t care
    I have had one of the worst experience with this virgin media company. I called them 3 times in 2 weeks and they said an engineer will call and come but no one called. Now when I called them the call centre team and manager said , the service is not available on that postcode.
    The annoying part is that they are providing service just next door. And not in new build house where I am based.
  • Reviewer
    Location
    Devon
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Reliability
      1 star
    Comments
    Absolutely abysmal service now no broadband for 16 days. Cust service non existent online complaint link doesnt work. 2 scheduled engineer visits nobody turned up. When they did they didnt know what for and no tools to fix cable also as 6.45pm couldnt see anyway! If I could score zero on all points I would. Complaint sent recorded delivery still no response 4 days after they received it
  • Reviewer
    Location
    Selhurst
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Ohh dear! Such a waste of money every month.. so often we have problems with channels and broadband.. they just keep sending someone to fix.. and they just adding extra plugs to go in socket to get something better probably they don’t know them selfs.. I’ve feel tired to call every month with some problem.. my channels stopped worked and they kind of fixed it by putting more cables into sockets.. that means more electricity to pay.. now my internet is not working so they coming to fix this problem too.. I mean pls people choose Different companies this one is too crappy.. besides to cancel contact I need to pay more than 100 pounds omg
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Reliability
      1 star
    Comments
    After a 2 month wait for install I received a voicemail saying it would take 'around 6 weeks' longer, after that I would need to rebook the install. Worst experience ever for getting internet installed at a property.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid at all costs!
    Worst customer service ever.
    Their staff had a xenophobic attack on me when I rang to request a transfer of my account to my new address. I asked if she could do earlier dates and she kept lecturing me that ''That's how we do things in London''.
    In another occasion they rang me at 9pm to threaten me that I should ''check my account and see what's gonna happen to it'', simply because I was late on a payment due to a bank issue.
    I've been a customer since 2013 and when I requested a transfer of my account to a new address, they wouldn't send the technician till 2 weeks later. When I suggested I wanted to cancel my membership they threatened to charge me an early cancellation fee of 160 pounds even though it was their fault. They wanted to make me pay more money than I did before I transferred my account and they wanted to blame me for it. Disgusting service.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid virgin at all cost. Activated our fibre Wi-Fi 11 days ago and I can’t even have a zoom meeting without it freezing. When we called for help and/or to cancel they told us they sell broadband not Wi-Fi? So I should connect my laptop to the router at all times….

    I’ve been on calls with virgin for more than 2 hrs and what a shameful company. They had no solution to offer, no offer of help or a booster. Zero customer service.
  • Reviewer
    Location
    Hertfordshire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Really poor. Poor customer service, poor broadband speed, TV box turns itself off whenever it feels like it. The engineer who came to fit the broadband is the company's only saving grace- he was fantastic- clean, quick, polite and courteous.
  • Reviewer
    Location
    Castleford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    What a load of crap!!!! Was offered sky sports for £22 the other day by email. Phoned upthis morning and asked why it hasnt come on. He didnt know anything about it and if i wanted movies! And sports it would cost nearly £100.
    Waiting for this contract to b over with
  • Reviewer
    Location
    East London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Honestly avoid. Was with TalkTalk who I thought I hated until I came to Virgin Media, and realised TalkTalk's slow internet was better than the more expensive and far slower internet of Virgin Media (I'm talking promised speeds of 100Mbps, and actual speed of 7Mbps) then spending hours on the phone being shuttled from one team to another, being told I'll need to pay a break fee, or I'll have to keep calling technicians to come out to try repair otherwise I can't exit contract. With an average of like 50 mins of hold each call, they make it the hardest possible thing to cancel. Very. Over. It.
  • Reviewer
    Location
    Earls Court
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    Comments
    I have been trying for the last 2 weeks to purchase a broadband service for my new flat that I just moved in. I have dealt with about 6 people on the phone who on my behalf completed wrong information on the phone and the process cannot be completed due to their fault and internal error. I have never had to deal with so many incompetent people just to buy a simple service. This is a complete joke and I still don'have a broadband. They even advised me to go to a different provider as they cannot fix their internal problem.
  • Reviewer
    Location
    Maidstone
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible customer service - just pass you on to other people for you to re explain the problem, won't allow you to cancel without huge termination fees, very very awful service.
  • Reviewer
    Location
    lodon
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    VERY VERY VERY BAD.The worse company ever!!!!!
    Don't recommend not even to my worse friend!
    They renewed my contract without my authorisation
    The customer services is always bad
  • Reviewer
    Location
    southbourne
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    disconnected my internet connection without my permission, 48 - 72 hours to get reconnected still nothing, only a sorry no compensation or anything useless customer service been with them for years. wouldn't waste your time with them use a different ISP.
  • Reviewer
    Location
    SW LONDON
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This company used to be very good but the last few years the service had been appalling. Very poor broadband speeds, constantly cutting out, customer service very poor and extremely rude. I cannot wait for my contract to end, will never have anything to do with them again.
  • Reviewer
    Location
    chertsey
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    8 months of stress after a bad installation and them digging up my drive and me calling twice a week for the last 8 months and no one wanting to take responsibility for what happened! Your just a number not a person and I won't be renewing my contract with them. If you have any sense stick with sky! Customer srrvice is outstanding with them compared to virgin. You have been warned.

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