Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3 stars
  • Customer Service
    2.8 stars
  • Speed
    3.2 stars
  • Reliability
    3 stars

Based on 2682 customer ratings since 2021-08-14 (Show all time ratings)

Visit Virgin Media   Read our Virgin Media buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

4,224 Customer Reviews over 106 pages

  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    How on earth can people give this shocking company good reviews. The customer service is shocking.
    Poor Internet connection and an incompetent team,

    Wait for the back end of my contract and say bye to this lot.
  • Reviewer
    Location
    West Midlands
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful customer service! Downgraded my services in March to save money they locked us into another contract and now they want to charge us £240 to leave even though they can't provide a service to my new house. Disgraceful!!
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    My internet used to be great, it now cuts in and out. Customer service was appalling and just said lots of people use the internet in the area and it weakens the signal - surely they can correct that? My phone line hasn't worked for weeks and I have complained 3 times, the last lady I just spoke to hung up on me.
  • Reviewer
    Location
    Darton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Not good at all very very slow infact rubbish
  • Reviewer
    Location
    Holborn - London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Do not go near these people with a barge pole, completely inept at there jobs. Left hanging on the telephone for hours, repeatedly asked for the same information. Not interested in you as a customer.
  • Reviewer
    Location
    Oxford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Had a fault with our broadband that took 4 MONTHS for them to finally send a technician round a resolve. Only given a £46 refund having paid just under £200 for that time period. Terrible service.
  • Reviewer
    Location
    Ha1
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    had signed up for Virgin a month ago around the 14th of March. The sales rep Chris had been very enthusiastic and nice (little did I know!). He gave me options of the packages and told me the most suitable one for me which I agreed with. He also stated he would take care of my transition from my previous provider and that I would not need to contact them or pay any cancellations fees. He said to contact him directly from 9am to 8pm and gave his cell number to me.. A month later not only do I notice he set me up on the wrong package but he had not dealt with my previous provider so I had been slapped with a huge cancellation fee and had to liaise with them for an hour to cancel my contract at no extra cost. I had tried to contact contact Chris during this period numerous times via call and text for more then a week and no response to date.
    Once I set up the Virgin WiFi which I received on the 17th of April, I had no network. I contacted Virgin on the 21st of April as there was still no network and they said there was a power outage in the Ha1 region and that it would be working by 3pm that day. Mind you the outage had apparently occurred since the 12th of April. Whilst speaking to the person who told me about the outage, I told her to update my package and she said she would connect me to the relevant department but the line got disconnected. There was no call back either so I tried to call the customer service again through their number on the website to update the package and was put on hold for half an hour at which point I got frustrated and hung up. When I called today 23rd April, I got an update stating the service is still down and expected to be fixed by the 26th of April. Seriously like how long does this take?! How are you not compensating your new customers or helping your existing customers especially those working from home.
    I have decided to stick to my previous provider and cancel virgin because of this extremely ridiculous customer service and connection. I have never experienced such bad customer service in my life. I got the quickest response to sign up but no response otherwise so shows how they just want your money?! Abysmal! A few friends had suggested Virgin as they experienced excellent and reliable WiFi but also stated their customer service is really bad.
  • Reviewer
    Location
    Peterborough
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    appalling service. We have always had trouble with the internet in our area.. then we went 6 consecutive days without any service at all! We were told lies over and over again saying it will be fixed in 10 hours. After 10 hours have passed they said another 7 hours.. untill eventually 6 DAYS HAVE PASSED. We had no one to contact because they knew the internet was down so we could only speak to a robot that automatically hangs up. We had no choice but to switch providers after 6 days of no communication. BEST PART!!! They didnt even comp. our bill for the WEEK OF NO SERVICES PROVIDED.. THEY CHARGED THE FULL MONTH AND EVEN HAD THEN NERVE TO CHARGE £240 Cancellation Fee.. which my husband and i will fight till we die-- even when we most likey lose it wont be worth the £5 a month we will pay you.. not to mention I will tell everyone to leave you!! so was your £240 really worth it?? Im sure it is cause thats how you are keeping the company alive off of Cancellation FEES ALONE!!! No apology no compromise.. not even after offering £100 to leave.. well.. lets do this thing then.. you wanna dance. I got my tapping shoes on!!!
  • Reviewer
    Location
    Middlesbrough
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Paying in avrage 75 a month for basic tv 100mb Internet and phone . Internet is rubbish ,and will give me a 60p discount for a loyal customer ,will not give me new customer deals that are half the price ,and get a better service . Checked my speed and is 3.3mb and 5.3 upload . No were near a 100 ?
  • Reviewer
    Location
    Shoreditch, London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    For the whole time we had Broadband, it would cut out intermittently for long periods.
    Very hard to get hold of customer service representatives.
    Obstructive when trying to cancel.
    We have now cancelled and moved to BT.
    Avoid.
  • Reviewer
    Location
    NOTTINGHAM
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Another day another broken service from Virgin media. How can they not offer compensation for interruptions up to 2 hrs every day!?! I have never been so dissatisfied with any utility service in my life
  • Reviewer
    Location
    Hythe
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I decided to swith to Virgin from BT because it was cheaper and faster.
    2 weeks before the installation date Virgin's sub contractors laid a cable across my lawn, instead of along the fence, when I was out. No attempt was made to contact me beforehand. I rang Virgin several times to complain, and to make sure they would move the cable on the installation day.
    The customer service is totally useless, they dont seem to be able to actually do anything about a complaint, and their English is not good.
    On the day of the installation, the engineer told me he was not allowed to move the cable, so it was not installed.
    I have now cancelled my order, and would recommend everyone to avoid Virgin.I accept that mistakes are sometimes made, but I can't accept the company not putting them right.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    STAY AWAY! It's pricey but always faulty. Customer service is not existent. I have booked a technician so many times and never got one, it was always cancelled last minute because "the problem in the area was fixed" while the main problem is my router alway flashing.
    I am having a problem EVERY SINGLE DAY, connection comes and goes.
    After so many calls (alway charged, of course it's their fault, but they charge you even to report it) I got to speak with a "manager", his name is Goram or something like that. What can I add beside USELESS? I said I didn't want to pay the bill for the current month since the connection is extremely poor (in a hostel room on the 6th floor with the router on the ground one it would probably be faster) and he said he couldn't do anything... not eveb a discount? Well, I guess being manager or bein an call centre operator doesn't make any difference then.
    Can't wait to get rid of this horrible company.

    STAY AWAY, trust me!!!
  • Reviewer
    Location
    Nottingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Extremely slow internet. Bad customer service. One time I spoke to someone who's chat I ended because they didn't seem to want to help me at all. Nothing ever gets improved when they say it should have. Highly do not recommend for any students, you are essentially ripped off.
  • Reviewer
    Location
    Croydon
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid at all costs. Moved in my new house 2 months now and still no internet upstairs - I live in a bog standard semi. I have had to wait for countless engineers to sort out this problem after a number of phone calls. The customer service is beyond poor. They get you tied in a contract then you are passed around from department to department. Disgusting and unacceptable.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    For a few months everything was fine until one month I was charged way more than expected. When I called to find out a reason for this they lied to me twice. When i proved them wrong the manager was extremely rude to me so I left virgin media. NOT RECOMMENDED!
  • Reviewer
    Location
    london
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Rubbish...they're always down...no internet nothing. Its very very slow as well. Definetly moving to talk talk. Such a let down. Hate virgin now.
  • Reviewer
    Location
    Cork, Ireland
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Terrible customer service! No accountability, nobody to complain to, complete disrespect for their customers.

    My partner and I ordered the €45 per month package and after a very annoying maze of automated answering machines and badly trained call centre employees, eventually got an appointment made to install on Sat 15th Nov.

    I cancelled a family commitment to be at home for the appointment, but they never turned up.

    After another long call,we were told that they "no longer do installation on Saturdays". We asked why we were given a Saturday appointment, and they were unable to answer.

    The installation was rescheduled for the following Tuesday morning. My partner took a half day off work on the Tuesday....

    You guessed it... NO SHOW AGAIN!
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Virgin TV - I'd like to give Virgin TV as many minus stars as possible. I’ve had poor TV reception since mid-last year – pixilation, jittery images altering backwards and forwards. Unable to watch on catch up or recorded shows. I contacted Virgin and got free upgrade to V6 package – BUT WITHOUT A V6 BOX TO WATCH IT ON!!! Tried to contact them since January. Phone them: ‘phoneline ‘Currently busy, Please try again later’. Email them: We tried to contact you but you were not available’. I’M IN MY HOUSE ALL DAY GIVEN THAT I NOW WORK FROM HOME AND MY ‘PHONE NEVER RANG. Email also included the phrase ‘Customer education’. PLEASE DO NOT INSULT ME WITH SUCH AN INSULT’.

    My review? Virgin means poor quality, poor service and insulting customer relations.

    Regards, Steve Sole.
  • Reviewer
    Location
    Fitzrovia
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Internet connection (fiber) is really bad, it goes on and off and unfortunately in our case it is during weekend. The lights on the hub just blink for no reason and the internet will be off for hours. Then we checked and their website says everything is fine. We booked an engineer which is 5 days later ( the earliest). And the next day it will resolve by itself and the engineer doesnt have to come again. This thing happens almost every week. Ffs. Things are so annoying. Useless company. Avoid at all cost.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    STAY AWAY!! Wow, I wish I had seen these reviews before I signed up to Virgin Media. It's true that they offer you a great deal to start with then they almost double it once your contract ends without informing you.
    I just spoke to the rudest representative ever. All I wanted to do was to disconnect my line and she literally refused to take "I'm no longer interested in your service" for an answer. I tried to be reasonable with her, but when I realised that she was either set up to intentionally frustrate me, or she was a hopelessly rude person, I just hung up and called back to speak with another rep. And she even blatantly said to me she doesn't care if I leave a negative review.
  • Reviewer
    Location
    Ealing
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Everything about them is awful. Chose them over BT, regretting that decision but stuck in this contract.
  • Reviewer
    Location
    Barnet
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst company I have ever dealt with. Extremely unhelpful advisors who keep telling me a different thing? Nothing seems to add up. They have not honored the rewards for joining them and have added extra costs which was never agreed. Woeful, inept company and shall never use again. Unfortunately in contract with them for a few more months. Wish I had read the reviews first as there are a lot of people who are experiencing the same problem. Disgraceful! Please avoid
  • Reviewer
    Location
    MANCHESTER
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible Customer Care!!
    Called on July 16th and agreed a new package instead of leaving.
    Received a mobile sim as part of and cancelled my contract elsewhere and ported number over. Didnt receive my new hub so called again to double check - yeah all fine should arrive soon.
    Still no hub so called again - Sorry Mr Gavin we cant give you the deal we agreed!
    Not only that but they put my normal bill up from £53.99 up to £89.39 with a new activation fee and package change admin fee!
    Asked for a call from complaints multiple times - apparently they sent me a letter 17 days ago that never arrive and nobody has even bothered to call me.
    I've called them at least 8 times to chase the situation and nobody seems to care.
    I was promised a call yesterday within 2 hours - its now been almost 24hrs and no phone call.
    Best part is... i know someone on the exact package they say they cant give me. I've been a loyal customer and referrer but this has ruined the brand for me.
    What a nightmare, i think i would get better customer service from Sky, NowTV, BT etc... Virgin you should be ashamed. DIRECT DEBIT CANCELLED!
    If you cant even bother calling your customers who are unhappy, lets see how quickly you call for your payment!
  • Reviewer
    Location
    United Kingdom
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I don’t know why on broadband they have to remove from broadband to give to service, virgin media absolutely horrible customer service, misleading and fishing agents and specially worse service. I’m surprised that no one to check on them. Which is unexpected service virginmedia and in the future I will never use virgin media
  • Reviewer
    Location
    Cardiff City Centre
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Have top package but don't know the name! I must have been in the lucky 10% as my broadband was ok 75% of the time but the day broadband companies were told 10% success in hitting their declared speeds was not adequate I've been unable to stream anything for more than 60 seconds! Atrocious quality, not worth the money, was going to buy a package for my girlfriends house for christmas but now going to check my contract end date and hand in notice. Have to stream now on 3G and I'd go as far as saying 100 times better speeds. Don't buy if your in Cardiff City centre you'll regret it!
  • Reviewer
    Location
    Brighton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is probably the worst company we've ever had. Fast fibre optic 200mbs speed? My arse. They will charge you extra on everythig and add extra bills for nothing. Did I mention you don't even get wifi? As I am writing this I am using 4G since virgin haven't sorted our wifi out for TWO MONTHS. You guys suck I wish I had gone with BT. Now I am stuck here with a massive bills and now wifi whatsoever.
  • Reviewer
    Location
    Manchester
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst service I've ever experienced.
    VIrgin couldn't even take down the correct email which ended up costing me a small fortune as I never received important filing information.
    To top it off -"they don't have a facility which lets them know emails aren't being deliver" - IT'S MEANT TO BE A MEDIA/COMMUNICATIONS COMPANY what an absolute joke.
    Trying to get through by phone - as the email/sign in didn't work was a particularly unsavoury experience too.
    The super fast cable broadband was no better than BT!

    I never should have left BT and I will not do so again.
  • Reviewer
    Location
    Croydon
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We been virgin media for many years but day by day their services getting rubbish .our business phone is not working for more than 2 months and I have called them more than 10 time and each time I'm calling someone answering from India or here and they telling me 3 standard words which are ( 1.we are very sorry , 2.we apologies. 3.sorry for the inconvenience) . Today I was in the call from 10.30am till 14:08 and each one them is passing to other one fault was informed more than 2 months ago and they still dont have a clue what I'm talking about. More than 2 months not services but the direct debit is going and we losing our customers and our business. Please to any one is reading this don't go for virgin media it will be the biggest mistake of your life .
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    5/8 box installed- technician went outside to check signal 'bad news' you need a repull ... Nightmare begins . He took all the equipment away , otherwise I'd have to pay from that day!
    12/8 technician turns up 9am and didn't know anything about repull . He out the box in and two construction men turn up to lay cables . I had 8-1 slit they promise a 4th chap would come the same day to do the repull .
    I rand virgin 5 TIMES that day , and been robbed off by advisors India and lied too to get me off the phone .
    Outcome - no service . Call 5 established that manager will call me tomorrow as repull has been rescheduled for 21st August!!!! What a joke this company is .
    Don't be drawn in by flashy adverts or prices as their service is very very bad , infact one of the. Worst I've ever experienced . 5th call today lady an hour and I've put in a complaint that could take 28days for a reposnse ! Shocking .
    Very person from virgin has lied or fobbed me off , wish I'd stick to BT
  • Reviewer
    Location
    High Wycombe
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Simple questions asked about their current deals, so I know whether it’s worth waiting for their engineer to come out and confirm whether we are able to have fibre broadband in our area. (We had just moved to a new property) My questions were perfectly valid, as they have black Friday deals on at the moment, with cash back options, and so do many other providers. I am shopping around as it is my right as a consumer, and of course I will try to find the best value for money. Rosey via the webchat was incredibly condescending, unprofessional and rude. One of responses was “you need to be patient with us before you take advantage of our deals. Alright?” And then she left the chat without saying anything else. I was not impatient, and I wasn’t at all rude, I was just making an enquiry. But I’ll take my business elsewhere then, shall I. :)
    So glad I experienced the appalling customer service before I joined! Thanks Rosey, if your colleagues are half as bad at their jobs as you are, you have actually saved me a lot of headache.
  • Reviewer
    Location
    Maidstone
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Appalling service. We have been with Virgin for several years and they have got progressively worse. They are now nothing short of con artists. You sign up to a speed of service for a set monthly figure; they increase the monthly figure and, in our experience, you never get the speed you pay for.

    We are supposed to get 100Mb/s. We do not get this anywhere in on our property, despite having to purchase WiFi extenders (the Virgin router would not provide coverage outside of a single room). I am currently getting 0.5Mb/a right beside the router. You contact customer service and they waffle on, spoon feeding you a load of rubbish.

    The worst provider going by a significant margin. Avoid; go with a more expensive provider, any other provider, not these guys. Absolute rubbish.
  • Reviewer
    Location
    Willsbridge
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    LIARS! Went (brifly) onto the TV package - they lied about Amazon Prime being on it. Then shut down the TV part and they tried to charge me #20 to remove this plus the cost of the box. Raised a complaint and tried to cut down speed to 50mb but they have failed to call back for the past 6 weeks, they even closed off one complaint without speaking to me! Customer service is awful, i am trying to get a transcript of conversations at present to take them to the ombudsman and OFT as they lied at least 4 times over the phone. My favourite was 'we don't offer 50mb anymore', something i could purchse from new for cheaper today from Virgin if i so wished. Avoid!!!!!
  • Reviewer
    Location
    Chesterfield
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Well where do we start. Our bill we agreed to was £55 for the 12 months we were in contract. Then after that 12 months they increased the price by more than £30, charging for phone calls which we hadn’t used, we don’t even have a phone. Also once your contract has ended there seems to be no customer loyalty service, as unless what your wanting is more money then there isn’t anything offered to you. They seem to offer you a great price to join then they just bang your price up. Also customer services is absolutely shocking, you can never get through on the phone, also the online chat customer service is a waste of time and energy they have no access to anything at all so what’s the point. DO NOT SIGNUP WITH VIRGIN , ITS A TRAP AND YOU WONT GET OUT EASY, VERY VERY COSTLY AND BAD.
  • Reviewer
    Location
    Havant
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Do not use virgin for on line gaming not very reliable
  • Reviewer
    Location
    Leeds
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    ABSOLUTELY ABYSMAL

    Virgin had our money for over 4 years for 200MB internet charged at £56 a month.


    The low speeds, the drop outs, the hold music, the engineer visits - time and time again.

    LIED to us on every possible occasion!!!. Told us theyd found the fault and "fixed it"... changed the router and "fixed it"...etc etc. Ive just found out that our line isnt capable of 200MB.. (max 60MB)
    Forcing the connection I assume is whats been causing the drop out.

    But the worst is yet to come - I rang to cancel last Thu and they said theyd ring me back. They didnt. SO I rang again the next day and told them the same. They told me my last day of service will be 11th of next month.

    Today - A NEW CONTRACT FOR 18 MONTHS arrived in my email inbox. Completely unsolicited.

    BEWARE!!!!! - It took me 2hr and 40 mins at the premium rate number to speak to someone to cancel it.

    I will never trust them with another penny of my money and am going to seek to have some of mine reimbursed.
  • Reviewer
    Location
    Ilford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    low speed
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Over past 10 years I've had so many problems with virgin media. The service they provide is slow, cuts out often, and sometimes is down completely due to 'faults' that they provide no refund. There is no option to file a complaint on the phone. Avoid at all cost. Worst internet provider ever.
  • Reviewer
    Location
    Rotherham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Really getting fed up with VM broadband. 'Known faults' and 'a engineer is on his way' is becoming all to frequent. Up to 100mb d/l speed but out of the three months since upgrading its never passed 50mb. Poor service.
  • Reviewer
    Location
    wandsworth, london
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid Virgin Media like the plague. I get on average 1-2mbps with frequent drop-outs. Several modem reboots will restore to this poor speed. Customer service is dreadful and their site deliberately hides actually being able to make contact. 9-5 help is not acceptable in this day and age. I'm off to BT

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