Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3.1 stars
  • Customer Service
    3 stars
  • Speed
    3.2 stars
  • Reliability
    3.1 stars

Based on 7969 customer ratings since 2019-03-30 (Show all time ratings)

Visit Virgin Media   Read our Virgin Media buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3345 Customer Reviews for Virgin Media

Reviewer Location Reviewing Date Ratings
appalling. No TV, broadband and phone for 4 days. on line status says fine, when you call they agree there is a fault! Cancelled engineers without letting you know, more often than not you get cut off when you call, no one can give you clear information. 8 different fixed time over 3 days, all passed and failed. You get vacuous and empty apologies but nothing actually happens. when the service works it's great. when something goes wrong..... best of luck
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Virgin Media  
The internet connection itself is OK. I really have very moderate needs for internet. I think internet speed is lower than advertised, but I am fine.
But recently Virgin Media disconnected me due to their internal system error out of blue. After about 1 hour of communication on the phone I finally found out that there was an error on their side and I was disconnected. I was informed that reconnection would happen somewhere on Wednesday. This is 72 hours, but in working days. Since it happened on Saturday, I am now experiencing 5 days without internet. We work from home, so the work is partially blocked now. And, come on, it is 21 century (probably?), why would reconnection take so long? In a well-organized company it should be a click of a button! Especially taking into consideration that it is absolutely not my fault. This is not reliable at all! And I got no excuse from the personnel! As if it is something normal! I have chosen Virgin Media and payed more, since I wanted better reliability, but it has not proven to be reliable.
Also, they have absolutely no idea about customer loyalty. After my first year they offered same tariff, but with increased price!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
London Virgin Media  
Half the time these days the internet is down and they always have some excuse and say it will take a day for it to be back up. Just awful. Better pick another provider.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
London Virgin Media  
I am supposed to have 150mb today's speed test is 15mb that is 1% of claimed speed ! And their wireless router has the worst range I have ever seen at the end of my contract I will not renew I would rather pay 25% of the cost for 25% of the service than pay 100% for 1% of the service
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Redcar Virgin Media  
DONT TAKE A CONTRACT WITH THESE THEIF’S/SCAMMERS ALWAYS STEALING EXTRA MONEY FROM YOUR ACCOUNT AND THE MOST UNHELPFUL CUSTOMER SERVICE, CANT WAIT FOR MY CONTRACT TO FINISH AVOID AVOID AVOID!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Birmingham Virgin Media  
Virgin Media are truly an appalling company. BEWARE - once you have signed a contract with them, they will just turn up unannounced at your property whilst you are out, and dig up your tarmac driveway, completely ignoring your request to be present and causing considerable damage.

Needless to say we cancelled our contract immediately, wanting nothing more to do with this shabby, shoddy company.
One year on and Virgin Media are yet to rectify their damage. Fobbing us off onto their contractors, Kelly communication who make excuses after excuses not to repair their damage.
No reply from any of Virgin Media's senior management including Tom Mockeridge.
Their complaints adjudicator scheme CISAS is unable to look at damage cases either.
I wish we'd never had the misfortune to come into contact with Virgin Media - a terrible, costly mistake!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leicester Virgin Media  
Worst service provider with poor customer care....
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Virgin Media  
Service to have a quick chat-zero, so as the customer service I believe-useless advice over the phone. Broadband Wifi speeds 12mbps. Simply they dont want to swap the modem. Broadband via cable still ok, but who uses nowadays the cable and not all devices have the cable connection!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    4 stars
LONDON Virgin Media  
SW London (Area 21) has been oversold, everyone we know on Virgin in this area is experiencing incredibly slow internet at night. We are paying for 100mbps however averaging around 0.9mbps at night, so slow just browsing the web is frustrating let alone downloading something. Virgin needs to upgrade their exchange, however apparently it's not happening until 2020. Would avoid at all costs, BT Open Reach meant to be better option.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brixton, SW London Virgin Media  
Salesman convinced me that Virgin's broadband would enable my son to use the internet in his bedroom. When the engineer came to install the broadband I asked him if the broadband signal would work in my son's bedroom. He looked up the stairs and said 'It will work, I cannot see any issues'.Broadband installed and NO signal in my son's room. Called Virgin, back and forth between customer services and technical dept. Engineer can come out again and preposition the box, or you can buy a booster. However cannot do anything today as engineer has not closed the job and it is still active so call back tomorrow. Goodness and it has only been installed today. Well the sales man lied to get a sale?? What a surprise, and no assistance until tomorrow. Really no point in changing from Sky to Virgin as they are both useless
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
DUNFERMLINE Virgin Media  
Hi Guys,

Be careful with the virginmedia sales team they will encourage you to take a new package and promising to give you a better deal for the whole year for the a better price but after 3 months it will go up and then when you contact the customer service after 4 months because you notice your bill it was very high they will not going to do about it but instead asking you for another contract to lessen it for another 12 months becareful for a virginmedia SCAM. "VIRGINMEDA SALES TEAM IS A SCAM" I was a virgingmedia customer for almost more or less 5 years but I was victimized by this SCAM.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
Bournemouth Virgin Media  
Every few days the internet will go off due to this and that, that's the most frustrating thing that happens, so annoyed I decided to write a review, bye
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Beckenham Virgin Media  
we get 160 mb download and 12 upload, for 400£ a year. we used the vcloud code when ordering. no phone tv or that rubbish.
install on time and professional.

thing is with most broadband, its just luck of draw. it might be brilliant, it might be awful. so many factors influence this beyond the name of the company who you choose.

so far is better than we dreamed but it could change, so fingers crossed it stays good
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
london Virgin Media  
I was with Virgin Media for the past 10 years, paying by direct debit on a monthly basis without fail.

Recently, they posted a promotion for new customers offering the same package as mine at 35% less. Despite my call to the customer retention department, they still wouldn’t offer me lower cost.

If a Virgin Media does not appreciate its loyal customers it’s time to avoid them which is why I left. Virgin Media should know that it’s easy to temp new customer with Special Christmas packages, but loyalty from your existing customers has to be earned.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Birmingham Virgin Media  
Broadband keeps disappearing every evening without a fail from 8 o clock onward. Sundays are bloody nightmares. When I was sold my package they guaranteed that my broadband speed wont fall below 41mb which turned out to be a complete lie. Technicians have been out and I was told that line can handle x amount of people and currently there are three times the amount of people connected to the same line and it cant handle it. Guess what- you will still charged the same amount of money even when you are not getting any services. O, needless to mention that technicians are not sent out in the evenings and weekends when services are overloaded. They can only pay you a visit during the day when broadband is not used as much and speed is relatively reasonable. So to sum it all up...If you want to buy top price Ferrari with a 1.2 litre engine which can only do 25 mph at the most... Go for Virgin! On a serious note- PLEASE PLEASE PLEASE RUN AWAY IF YOU HEAR VIRGIN MEDIA!!!!!! They take your money and dont provide you with what they promise....
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chatham Virgin Media  
Left BT 2 years ago as they still insist on extra £17 pm for a phone line PLUS £27 for broadband but Virgin charge £24,50 for 30meg broadband only, and I use VOIP for phone calls, speed usually around 33,5 megs, av phone bill £3-4 pm. Everything done when promised, everything reconnected within 24 hours of moving home, one streetbox problem in 2 years fixed within 24 hours, about to get free upgrade to 50megs, VERY happy with Virgin, could never go back to high price and extremely poor service I got from BT.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Yate Virgin Media  
just simply they are the worst people to deal with,if you try to cancel they will put you through to several different people and change your free 150 number to an 08444 number without telling you .And beware if you do get through to someone to cancel your account the chances are they will still take their next payment out and you will have to wait 45 days to get your money back.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
great yarmouth Virgin Media  
Never again bad people very bad services liers
Derby Virgin Media  
every single day after 9.30pm speed drop.
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    4 stars
watford Virgin Media  
Broadband service availability is quite pathetic. If you want reliable service please avoid virgin media even if it is for free.
This is 31st March and broadband is not working. If you call customer service it lies that wait is 30 seconds. I am waiting for 45 minutes on music now. I am sure no one will pick up the phone.Broadband service availability is quite pathetic. If you want reliable service please avoid virgin media even if it is for free.
This is 31st March and broadband is not working. If you call customer service it lies that wait is 30 seconds. I am waiting for 45 minutes on music and was disconnected. You wont get worst customer service even in third world countries.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Virgin Media  
Do not use this company - they are a bunch of cowboys. I have had to call every month with an issue and they have now cut my phone line and can't fix it till Tuesday - I spoke to Sean in Teeside who was as helpful as a chocolate teapot!! i have now cancelled my services and they will charge me £250 for the privilege - please stay away from this company!! Sean was also a rude man who just wanted me to leave the company. STAY AWAY
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Virgin Media  
POOR CUSTOMER SERVICE
They decided to do a maintenance in my area without letting me know. As a result I was unable to work for whole day. Upon raising a complain I got offered a petty £8 of credit. I went to regulators and got a £150 cheque then. It's disappointing that I need to go to regulators to make things right.

NO LOYALTY
Introductory offers are nice but VM never treats loyal customers fairly. Disappointing to see that you can get my package for half a price if you join VM now.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
Manchester Virgin Media  
Sky rule! Virgin are a shoddy outfit with useless equipment and poor Internet speeds. Customer services are useless you can tell they are on minimum wage ! At the end of a contract you are asked to return your equipment in a bag provided and return to your nearest depot point (humiliating and some what of a struggle if you are an older person!) have now been waiting 6 weeks for a cheque to be returned.... This surely must be a record for sending out a small amount of money. I thought it was the 21st century and could send to my account. SKY all day long..... Be warned!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Exeter Virgin Media  
Before I signed up with virgin media through Currys store I wished i'd looked online for reviews because I have regretted it till today. Biggest rip off all time they even changed my broadband package without informing me and charged my over £100 until I luckily received the email and rang them to sort it out. I had no option but to be stuck with them and now thank god I've only got till December left thank god because I will never EVER go or recommend them to anyone. Staff are useless and your on hold for over 10mins untill you decide to hang up once you fed up. I honestly hope they get exposed for their rip off deals. P.s if you try and cancel your broadband you will have to pay the remaining amount which aint worth it really. Good luck to everyone because I feel like I'm finishing my prison sentence with them
  • Speed
    3 stars
  • Reliability
    3 stars
London Virgin Media  
Any1 looking for broadband go to SKY, SKY hasbetter customer service with correct advise, been with virgin for a year, will NEVER go back to them or recommend them, over priced & charge you even if they not providing a service took them 2 months to get my land line working which I still paid for. Phoned to give 30 day notice and went back to SKY , still got charged for further 2 months cause apparently I need to give 30 day notice. After 3 call my 30 day notice was finally placed.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
South Croydon Virgin Media  
Virgin has been consistency disappointing througout . The UK based customer services representives are really rude and have no desire to assist you with your problem (in fact one started arguing with me over the phone). Additionally, always having one problem or another. For the past two months it has been the broadband speed, but now I have lost my movie channels. Virgin used to be a associated with quality, but now they take their customer base for granted!! Poor service all round!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
London Virgin Media  
This connection is absolutely terrible, It isn't reliable for **** and the speed is so slow I feel like its my fault I signed a contract with them but when this contract run out I am definitely going to sky... I am speechless about this connection.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Bradford Virgin Media  
Customer service is rubbish!! When joining, they were all sweet and when we were not informed about procedures when the 18 month contract finished, then the department indrirectly called us liars!! Never going back!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leicester Virgin Media  
very hard to understand becomes very difficult
sometimes activation can be a problem it is also mightbthinkbof changing to bt broadband
  • Reliability
    2 stars
Virgin Media  
Worst service ever!!! Everytime we have a internet connection all they do is book a technician to come and check their equipment! And after receiving tens of messages about their appointment sometime the engineer doesn’t even turn up! When he does turn up he says no issues you are in a area where virgin connection is slow so this happens!! They take your money for the whole month! Make you take days off work for their engineers not to turn up!! The customer services staff are rude and have no solution other than booking an engineer! To avoid at all costs!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Mitcham Virgin Media  
Paying for 100MB with TV and Phone. TL;DR, unreliable equipment, frequent engineer visits, incorrectly processed original order and nowhere near the promised speeds.

Engineer came out and installed, all seemed fine. Two days later we were getting sub 1MB a lot of the time. Engineer comes out again, new router.

We joined in July, have had 3 engineer visits (not including installation). the superhub was replaced in less than a month from installation, and we still have to reboot the damned thing twice a week. Our old router was about as simple as you could as for - no WPS, didn't support encryption higher than WEP, but if we rebooted it twice in a year it was notable.

When we ordered, we upgraded to the larger TiVo box. Got an order confirmation with the upgrade on it. About a month after the installation, we noticed that it was filling up VERY fast. Took at look, but nowhere on the box or in the settings does it actually tell you the drive size. Called them up, they didn't know how to tell either, so I asked them how much the 1TB version should be able to record and established that mine only had half that capacity. They apparently checked my order and told me that there was no upgrade on it. I had the confirmation email in front of me, but I was wrong. I then had to get another one sent out, send the old one back (so I lost all the stuff I had series linked in the old box) and they were going "well, we'll charge you £50 for the upgrade" and telling me they hadn't billed me the £50 on the original order. I made it very clear to them that if they did charge me both I'd be taking it further.

The real aggravation however is the speed. We changed from talktalk because we were paying for 20 and getting 6-8 (so 30-40% return, probably because of old hardware). Right now I'm paying for 100MB and its rare that it goes over 50MB. I'm pragmatic, I know that 100 doesn't mean 100, but I was expecting ~70MB from them with all the new hardware. I've started a folder that's just screenshots of the speedtests, showing how bad they are. Engineers come out, go "no, its showing me 100MB on this speedtest, I know you've got 15 screenshots from the last 2 weeks where its below 20, but I can't reproduce it so bye".

We only changed this year. Will probably look to change again when the contract expires.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
Borehamwood Virgin Media  
I have never been so angry and disappointed with a product in all my life. I have had virgin media since the beginning of August and I have had nothing but bother ever since. First was that I was given a date for install and when the engineer arrived it was only to install tv and nothing else and they said that if I was to accept the install we would have to pay extra to get the broadband and phone installed, I refused as that was not what we had ordered. This happened for the second time and for a third time, we eventually got it all installed after a long wait and a few wasted days off. I have complained many times about my broadband not being the speed that I am paying for. Also I got the wrong contract as when I first ordered my bundle I asked for sky sports and it wasn't put on my account. When I phoned about this they wouldn't believe me and I finally spoke to someone who asked me to send the paperwork to prove that I had ordered it. I have now had 2 engineers out to look at my broadband and the engineer that was out today said that we should be able to get our contract cancelled at no extra cost as we aren't getting what we are paying for. We only get WiFi in one room and when you go downstairs we get no signal. The customer service that I have received has been the worst ever, I wait on the call for over an hour and then just when I'm starting to talk to someone finally, they hang up, this has happened 3 or 4 times now and no one ever phones back which then means I have to call back and spend another hour waiting to talk to someone and I always have to start again which takes a long time to tell them the whole situation again. I have asked repeatedly to cancel my contract and I keep getting told I have to pay £240 cancellation free. I do not agree with this because I am not getting what I have been paying for. The engineer that was out today said that I was to call at 7pm and by that time his report would of gone through, but when I was on the call to customer services they said that they didn't understand the report. I have been told so many different things about it all, I even had someone on customer services tonight tell me that they can see I've been using my phone but how can that be when I don't have a phone connected, when I said this to the guy he quickly changed his story to say tv not phone, and I think it's terrible that you can charge someone a cancellation fee when I am not getting what I'm paying for. I have been told that Virgin had tried to call me and left voicemails which they didn't, I have had enough of it all and I'm going to take this further now.
Regards
Atef
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
CURRIE Virgin Media  
I have never been so angry and disappointed with a product in all my life. I have had virgin media since the beginning of August and I have had nothing but bother ever since. First was that I was given a date for install and when the engineer arrived it was only to install tv and nothing else and they said that if I was to accept the install we would have to pay extra to get the broadband and phone installed, I refused as that was not what we had ordered. This happened for the second time and for a third time, we eventually got it all installed after a long wait and a few wasted days off. I have complained many times about my broadband not being the speed that I am paying for. Also I got the wrong contract as when I first ordered my bundle I asked for sky sports and it wasn't put on my account. When I phoned about this they wouldn't believe me and I finally spoke to someone who asked me to send the paperwork to prove that I had ordered it. I have now had 2 engineers out to look at my broadband and the engineer that was out today said that we should be able to get our contract cancelled at no extra cost as we aren't getting what we are paying for. We only get WiFi in one room and when you go downstairs we get no signal. The customer service that I have received has been the worst ever, I wait on the call for over an hour and then just when I'm starting to talk to someone finally, they hang up, this has happened 3 or 4 times now and no one ever phones back which then means I have to call back and spend another hour waiting to talk to someone and I always have to start again which takes a long time to tell them the whole situation again. I have asked repeatedly to cancel my contract and I keep getting told I have to pay £240 cancellation free. I do not agree with this because I am not getting what I have been paying for. The engineer that was out today said that I was to call at 7pm and by that time his report would of gone through, but when I was on the call to customer services they said that they didn't understand the report. I have been told so many different things about it all, I even had someone on customer services tonight tell me that they can see I've been using my phone but how can that be when I don't have a phone connected, when I said this to the guy he quickly changed his story to say tv not phone, and I think it's terrible that you can charge someone a cancellation fee when I am not getting what I'm paying for. I have been told that Virgin had tried to call me and left voicemails which they didn't, I have had enough of it all and I'm going to take this further now.
Regards
Atef
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
CURRIE Virgin Media  
Tried to install Virgin superfast broadband in my new home after being pleased with the fast speed in my old home and putting the lengthy delays for installation down to one-off problems that would not be repeated. Total nightmare!

Booked installation on three separate occasions. On each day, you are asked to take a half day off work but nobody turns up and the format of my day was identical:

1. Lots of promises from a helpful sounding phone team all day long that the technician was on his way to my home, held up but would definitely come albeit late. Every time that you phone them, you are made to wait for 10 - 40 minutes (whilst paying for the call if your Virgin phone line is not yet installed).

2. Around 7pm to 8pm each day, the technicians switch off their phones and go home. The helpdesk people then admit that they cannot get through to the installation men any longer and ask you to call back in the morning to rebook another installation day.

3. Call back next day (another long wait to be answered), only to be promised the "first available new installation date" a couple of weeks away.

4. This cycle repeats itself endlessly with no actual installation.

Other issues are:

a) your contract arrives with a higher price than you agreed to. This also occurred on every occasion that I renewed at my old address. You phone up, only to find that your old price has mysteriously disappeared from their system and settle for a new price. A contract for this lower price is promised but NEVER arrives. Result: the only paperwork that you possess is for a much higher price than you ever agreed to.

b) Issue (a) above is irrelevant really because one or two months into your 12-18 month fixed price contract, Virgin will increase your prices anyway. Expect two or three price rises during your 12-18 month "fixed price" contract as this is what I regularly had at my old address. Each time, you have the right to threaten to leave (without penalty) and renegotiate a new contract, but of course this involves the long wait for the helpdesk and hassle that you could do without.

(c) If you find yourself still having no installation after three booked appointments, you switch to another broadband provider and then have to argue with Virgin to get your money back, with more promises of new dates for installation.

Yes, the service is fast and cheap if you ever actually finally get it installed and are willing to fight over the price every 3-4 months, but if you actually want a reliable installation with a company that you can trust, then Virgin Media is not for you.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West Midlands Virgin Media  
Generally there are no problems with the broadband but once something goes wrong it takes days to get fixed....at 11:30 at night the internet just got disconnected and after contacting the customer service all they said is that it will be fixed next day by 4 pm. They never said what the problem was. At 8pm i tried to contact them and the automated service told me it will be fixed next day at 12 :30 but somehow i highly doubt that. Terrible customer service they cant be bothered to send an email telling us why or what they are doing to fix the issue, i have to keep chaing them. Even though the distruptions dont happen often once they do it take days to fix it, i had similar problem with the same provider before as well so i can say from personal experience that its not that uncommon
  • Satisfaction
    3 stars
  • Speed
    5 stars
Stoke on trent Virgin Media  
Awful customer service.. missled me into purchasing a media package so basically add £80 to an equivalent of free view that's already built in the tv! And the box is very slow

Customer service very rude multiple contacts
Will not cancel media package
Charged extra £35 this month asked for a reason but the Indian guy on the phone just kept speaking over me trying to sell me more! Cancelling on the due date and changing provider.. never again
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Manchester Virgin Media  
Poor service. A real pain if you need to get anything like the service advertised or indeed pay for.

I would prefer to give 0 stars for customer service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hove Virgin Media  
Made at least 6 calls and each time the customer service manager gives a different price for a same service - it takes a lot of bargaining and their words are very unreliable. The website does not show the link to where i can cancel their direct debit-that page is "oops this page is not working".
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
london Virgin Media  
Very expensive and poor long term customer loyalty. I will be switching next month as I've been paying well over the odds for years.
  • Satisfaction
    4 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Hartlepool Virgin Media  
Awful, awful, awful. In less than 8 weeks with these jokers service has gone down twice.

The second time, when i tried to call, a robot informed me it was for network upgrades and would be out for 6 hours. Smack in the middle of the working day.

No warning, no contact, just service cut. Lost work time, lost trade, loss of revenue. No contingency could be planned for as no warning was given.

Do not go with these clowns.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Farnborough Virgin Media  

Loading...

  • 3345 reviews, showing page 9 of 84, skip to page 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Broadband.co.uk