Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3 stars
  • Customer Service
    2.8 stars
  • Speed
    3.1 stars
  • Reliability
    2.9 stars

Based on 7410 customer ratings since 2020-05-14 (Show all time ratings)

Visit Virgin Media   Read our Virgin Media buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,782 Customer Reviews over 95 pages

  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    Honestly the worst customer service I've ever experienced. They sign you up for things you don't ask for, mess up your bills, break your online account so you can't even log in to see whats going on (they somehow had me removed from their system telling me I didnt have a service with VirginMedia anymore despite taking money from me and providing internet). This is made worse by the fact that YOU SIMPLY CANT GET THROUGH TO ANY HUMAN ON THE PHONE. I've called on multiple days at all hours and consistenly get put on hold for over an hour before it hangs up on me. Avoid these charlatans at all cost.
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Normally never write reviews but compelled to write this one. The worst broadband provider and customer service we have ever have to deal with. Intermittent connectivity issues over the last 8 months since installation. Essentially paying for a service that we’re not getting. The HOURS in total spent on hold on the phone over the past months with little to no help from virgin staff (multiple calls dropped or diverted randomly). Had enough and ending contract early and will be reporting to ombudsman. Shocking that such a large corporation provides such awful service.
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I wanted to convert provider because the internet was poor and they keep on adding price on the internet bill.
    They wouldn’t let me change ,cutting me off when I’m trying to explain why I want to conver and kept on giving me deals for “better” and more expensive broadband deals that probably will not make a difference, if not make the problem even worse.
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    DO NOT SIGN UP .....
    They are all great in the beginning and quick to install wifi in our home. I was paying £25pm service was fine. Here is how they get you. At the end of the contract I received a bill via email for over £100 I called and was told that £35 of that was from the old contract and that the rest was the advanced payment for the next month because now I have to pay for a telephone line and something else I can't remember what. I told them that I did not want to go into a 2nd year contract with them if they were forcing me to have additional services I did not require or request and at that steep pricing. I was told pat £35 to the end of contract and that be it. I paid the £35 and then I was billed again £163 by a company called BPO. I then called Virgin media again to only be on a conversation with a confused mam telling me that he did not know who told me I owed £35 ad I was in a roll over contact and that he was telling me the truth. ...so what your saying is that last Virgin media rep was telling me a lie. I asked him to pull my notes up in regards to conversations I have had previously he told me there was none but I thought calls were recorded funny that when you disputing something your call is not recorded all the time. I was told I owe this and it needs paying but it is not fair as I never requested these additional services and my contract has ended plus I was I must now put in writing if I wish to close my account . What utter rubbish I did not need to write a thing to have the contract. They will force this upon you and it prolongs the process of ending the contract plus if they had said this from the beginning I would not have bothered. These extra charges occur and a way to draw extra money from customers because they know that people to not want to be in debt to effect their credit score. Just think about the thousands of people they have over charged and forced services on when you do the math it is a hell of a lot of money to be conning people out of.
  • Reviewer
    Location
    birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Been with virgin since may 2015. When i called up to cancel my contract i was cut off by the first customer service agent then had to wait another hour to speak with someone. I was told i would have to pay £240 to cancel even though i had bern with them over 18 months. When i asked why i was told i had entered into a new contract in June (i hadn't)..,but apparently this was over the phone and the call was recorded. Strangely enough the phone call where i was cut off had not been recorded even though virgin claim that all of their calls are recorded
    I would not recommend virgin to anyone. They try to bulky you into staying with them and their prices are outrageous. I ended my contract with them because i was paying £55 a month for free view channels which i have on my TV anyway and got a much better deal with sky
    It appears when you want to leave virgin they start making up all these charges to scare monger people into staying
    Bullies and rob dogs and appalling customer service. Only took them seconds to answer the phone when i pressed the option to upgrade. Took over an hour to answer for cancellations
    Will not ever ever return to virgin
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Your company is INCOMPETENT. It takes FOUR phone calls to move services from one property to another. You DON"T take direct debit for internet payment and until I get a letter of late paymemt charge I have to call you to sort it out. YOU TELL ME IT'S SORTED. I check my statement to see it wasn"t sorted at all IDIOT STAFF. I call AGAIN to get it sorted. I'm on hold because I failed security, I look at my emails that say I owe you from last payment. You refuse to let me speak to a manager and refuse to listen to me tell you the number and email address etc to get passed security to speak to. I already spent 40mins on the phone trying to get through. YOU WONT BE GETTING ANY PAYMENT THAT YOU SAY I OWE. You treat customers who have been loyal over 10 years. Incompetent lazy and stupid staff!!!
  • Reviewer
    Location
    BIRMINGHAM
    Reviewing
    Virgin Media
    Date
    Comments
    Absolutely appalling service never again, I am buying my self out of my contract at a cost of £185.00.They have just got too big headed and think they can do as they please. Well not with me. They can stick there service were the sun doesn't shine.
  • Reviewer
    Location
    BIRMINGHAM
    Reviewing
    Virgin Media
    Date
    Comments
    appalling service poor broad band speed and customer service very rude and tell I lot of lies. Never again.
    They send out a lot of threatening emails. They claim they are always right I am done with them.
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    virgin media has been shockingly bad in the past year, i didn't think it was possible to be this bad in 2018, the Internet is basic needs nowadays like electric and gas. I have been told they have utilization issues for over a year now which basically mean they signing up people without having the ability to provide the service they promising. they keep pushing back the date of the repairs every time I call,
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been with Virgin Media for less than 7 weeks, a card was put through my door on Wednesday saying that work had been in the area which would improve the service, not in my case I have lost all of my TV, Phone and Broadband connection and have been told they cannot get anybody out to fix it till Monday! This will mean I will have had no service for 5 days assuming that it is fixed on Monday. I presume that they as they cannot come till Monday they must be very busy fixing other faults. I was with Sky for 8 years and never once lost my services, worst decision to switch to Virgin and be advise anybody against doing so.
  • Reviewer
    Location
    BIRMINGHAM
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Found out Virgin was offering optic fibre in my area (only Virgin) so decided to go for it. After placing my order was advised that it will take about a month to get it installed, one week before my installation date they phoned me to say that some construction work is required and it might take up to another 8 weeks! Decided to wait... After another month Virgin contacted me to say that it's not worth them fixing it so they cancelled my order.
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I’m so disappointed with virgin media, they don’t care about the loyal customers, all they care about is money . I was try to phone them 7 times and never got throw. I will definitely be changing my supplier
    Do not touch
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Over charged me 5 pounds over agreed contract price. Was told can move my contract whenever I move. When I came to move found out that need to start a new 12 months contract every time you move. Complete scam, would not trust virgin media.
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Broadband OK.Every thing else appalling. New contract on 11/11/14 but couldn't get phone working. Still waiting for an engineer but being charged for phone! Also, charged fu'll price for bundle as discount only applies when take phone. They can't get phone to work so charging me full price! Also charged me installation fee despite being free for my deal. Refund promised 4 weeks ago but not yet received. Aweful customer service. Avoid at all costs.
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I've never had so many problems
    I thought sky was unreliable but virgin are a disgrace
    1. the Internet and tv drop out at any moment but when phoned I'm given a recorded message about updating services

    2. The bill fluctuates but when I questioned it I was told by some stroppy little gimp it's because of the calls I make but keep in mind I don't make calls it's primarily for incoming apart from phoning virgin to question what they are doing.
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Just installed vip TV package & broadband. Within 2 hours I am face with no Internet & limited tv chanels. Contact virgin via 150 transfered to a technical who ask me to turn the box off for 2 minutes.carried some checks after turning on TV no changes to chanels. Suggest engineer visit 5 day wait, transfer to broadband department they suggested an engineer visit 5 day's. Request to speak to manager I was told there no managers available. Suggested cancel contract I was put through to customers relations to a smug young man by the name luke somewhere in Wales who wasn't interested in dealing with my problem. Rang 150 customers relations ask for a manager told all managers were in meetings. Told that he would contact installation team regional manager who will in turn contact me ASAP. I am still waiting. Looks like a good Advert for both SKY And BT.
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst internet provider I've ever used.

    I moved into a house 3 months ago, after leaving my job to work online. I rely on my internet for my income.

    Internet constantly drops out. And I've gone days without any service. For the privilege I have to wait 30 minutes for someone to answer the phone, to not fix the problem. And still charge me.

    I wish I could do the same to my customers and sleep at night.

    I've been connected to my neighbors (SKY) for 3 days on and off to get my work done.

    Without them, I would literally not be able to pay my mortgage.

    Absolute joke.
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    ABSOLUTELY AWFUL virgin media have my blood boiling absolutely awful over priced and just terrible with all of there services. Do not ever go to virgin sky is so much better
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Comments
    I have never written a review before so I am sorry I have taken this long.

    I was with Virgin Broadband and TV for over 10 years up to 2016, the last 6 years I had only landline and broadband with them. They went from providing a good customer service (during the blue yonder period) to a poor service of deliberate lies and excuses.

    I think more problems occurred when the company changed hands:

    Hiking up my bills within 4 months for 3 years when I had been promised and agreed a certain fixed price.

    Not being able to access my email despite typing the correct password. Sometimes waiting 5 mins to get into my email.

    Being passed from one department to the other.

    My bills were always paid on-time by Direct Debit. I didn't mind there being a problem just as long as it wasn't frequent and that any problem would be solved quickly (and I mean immediately or within two days).

    I left Virgin because of the fluctuating prices and their dishonesty. Yet when I gave them notice that I was leaving, I had a numerous calls from a separate operation centre related to Virgin. They were rude with either a sarcastic tone, bullying tone and sometimes hung up on me when told them that I had already given notice to leave and I would not return. They were ringing everyday and I had to make a complaint to Virgin. Thankfully I spoke to someone who was mature and sensible. I had my credit sent within days, cut off was smooth.

    Now reading the reviews of so many broadband providers I can agree that a company is only as good as its workers.

    I am now regrettably, with Post Office Broadband and the only winners in this are Openreach the engineers they 'have to use'. Their customer service is diabolical - the internet when a second person is using it in the home - even more so. (Avoid Post Office Broadband. If you are desperate use the library or a friend/relative because believe me it is not worth 18 months of your life. After reading countless reviews and listening to comments, including the younger members of my household the Post Office broadband is not worth the bother.

    In conclusion: WE should dictate our terms. WE have the power to do so.
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I've made many complaints by phone and the problem is still unresolved.
    My contract states that I should pay £27 a month.
    Their system charges me £47 a month every month. I've been told 3 times that it is resolved and it will never charge me £47 a month again but it charges.

    The only company on the market that clearly steals your money.
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Just installed vip TV package & broadband. Within 2 hours I am face with no Internet & limited tv chanels. Contact virgin via 150 transfered to a technical who ask me to turn the box off for 2 minutes.carried some checks after turning on TV no changes to chanels. Suggest engineer visit 5 day wait, transfer to broadband department they suggested an engineer visit 5 day's. Request to speak to manager I was told there no managers available. Suggested cancel contract I was put through to customers relations to a smug young man by the name luke somewhere in Wales who wasn't interested in dealing with my problem. Rang 150 customers relations ask for a manager told all managers were in meetings. Told that he would contact installation team regional manager who will in turn contact me ASAP. I am still waiting. Looks like a good Advert for both SKY And BT.
  • Reviewer
    Location
    birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have been a customer of virgin media for 14 years. and reading some of the reviews were shocking I have been really pleased with there service. broadband speed fantastic satisfaction all round. any problems sorted within the same day.all my family are with virgin media and we would not change to anyone else.
  • Reviewer
    Location
    birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    UK'S worst broadband service. unqualified technical, sales team and order managers. Killed my 35 precious days for a new connection but say in the end there is no connection available for your area.
    very worst services. Avoid.
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Been receiving impartial service for well over 4 months.The customer service were challenging everything I was saying, yet they were speaking a load of bs.I requested an engineer out witch they ignored, I'll defo be getting disconnected soon as I line something up with sky or talk talk.As a person that uses internet pretty much all the time it's unacceptable.
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    i have been using virgin media broadband and i got speed 213 Mbps wich I spouse to get minimum 50%wich is 100mbps even I don't get this I'm getting maximum 58 Mbps can't wait until my contract is finished sad with virgin medias service
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I am disgusted in this so called service. Never get anyone English on the phone, always on hold for god knows how long and the problems never get resolved.
    I have not signed a contract with this company and I want to cancel as I'm moving back to my mom's who already has virgin so there's no point having it there. They told me I cannot cancel even though I haven't signed a contract. They then said I'd have to pay a cancellation fee of £240 if I want to cancel completely. A one off payment of £20 to move the account to myour mom's and if I want the phone line didisconnected as my mom has a phone line it will be a one off fee of £62!!!!! And to top it all off my mom got a letter on behalf of my account saying when I move there my bill cost will be increased!!!! Wtf is wrong with you people? I have no money as I recently lost my job hence why I wish to cancel. So in a sense I'm going back to my mom's to pay for the phone line, Internet and TV box for what? The only thing I can use there is the TV box as it's the only thing my mom doesn't have. She already has Internet and a phone line. So they're being paid twice by the same house hold. Scamming bastards. Don't give a crap about your circumstances or the fact you haven't signed a effing contract. If rather burn my money and get black listed than pay this pathetic excuse of a company. I'm overly stressed with the outcome. I've had no sympathy and no one on the phones has attempted to help me, they were only interested in getting my money (which I don't have)! AVOID AT ALL COSTS! DO NOT PUT YOURSELF THROUGH THE STRESS OF THIS GARBAGE BAG OF A COMPANY!!!!!!! THEIVES!!!!!!
  • Reviewer
    Location
    birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    hello there.
    so my name is sandro mackay and I have been a virgin loyal customer for around 9 years. during these years the only letters I received where only to tell me that my bill was going up, which honeslty I always accepted. but just last week I decided to make a research about other providers and what they are offering. comes up that the money I was paying monthly which is 58 pounds a month, sky could give me same deal for 30 pounds. so considering the price, considering also that in 9 years a never received a discount of no sort and the broadband compared to 3 years a go is awful, I decided to change. but the most shocking was today. when I called virgin to let them know that I am cancelling, first of all they left me 30 minutes waiting on the line until I got assistance,and than to add insult to injury a girl named SOPHIE the only thing she cared about is to cancel my contract asap rather than asking why after 9 years I am leaving. the most shocking customer service and I really hope you do something cause she is there just there to get paid here wage. I am very sorry that I had to meet such a rubbish customer service . well done sophie
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Having placed an order for 100Mbswith Virgin Media in November 2015, two attempts were made to install the service. But, on both occasions, the cable in the road had not been puti in! It seems Virgin's internal communications are non existent! As for customer service? No one has ever called me to apologise, and I am always required to call them!
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I was with Virgin Media for the past 10 years, paying by direct debit on a monthly basis without fail.

    Recently, they posted a promotion for new customers offering the same package as mine at 35% less. Despite my call to the customer retention department, they still wouldn’t offer me lower cost.

    If a Virgin Media does not appreciate its loyal customers it’s time to avoid them which is why I left. Virgin Media should know that it’s easy to temp new customer with Special Christmas packages, but loyalty from your existing customers has to be earned.
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Worst nightmare ever interned braking down 40% of all contract length customer service just give you false promises and hopes always mistakes and overcharged.
    Feeling like not a appreciated customer but beggar
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Had nonstop issues with virgin promise this promise that. Endless phonecalls of frustration and no outcome. Ive canceld in the end and now my internets gone down from 60/100mb to 3mb in the 30day notice
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    What a diabolical company, I have had nothing but problems with their service from day one. First i was on the wrong package, had to pay to change over. then I did not recieve my bill via the e-mail so my services will be suspended untill I pay and I will be charged a connection fee. what rubish you try and speak to a manager and some woman with an accent I cannot understand or Identify says she is the best person I can speak to... God help me...
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Never in a million years will i be coming back to this company. The only virgin here is richard branson . A virgin at running a media providing company. Biggest joke ever. Coming up to 2months now still no installation. My childrens education has sufferred and have no landline so my alarm system isnt connected leaving me and my family insecure. They dont even take your complaint seriously. If only i could report this. Bang outta order.
  • Reviewer
    Location
    birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    worse ever customer service, they are masters to leave you on hold for hours.... useless ever customer service
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Good broadband speed, occasional disconnections resolved by going to sleep, restarting the very old router or just waiting. Nothing major anyway. However, what majored without any shame is the bill, paying £43 for using exclusively the broadband (SuperFibre 50). No respect for current customers (so common among IPSs...) being with them for over 4 years. I hate changing every 12-18 months but it seems that this is what they want although I can't comprehend what do they gain. I simply want a reliable broadband for a decent fixed price. Why is that hard? :(
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Good broadband speed, occasional disconnections resolved by going to sleep, restarting the very old router or just waiting. Nothing major anyway. However, what majored without any shame is the bill, paying £43 for using exclusively the broadband (SuperFibre 50). No respect for current customers (so common among IPSs...) being with them for over 4 years. I hate changing every 12-18 months but it seems that this is what they want although I can't comprehend what do they gain. I simply want a reliable broadband for a decent fixed price. Why is that hard? :(
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    DONT TAKE A CONTRACT WITH THESE THEIF’S/SCAMMERS ALWAYS STEALING EXTRA MONEY FROM YOUR ACCOUNT AND THE MOST UNHELPFUL CUSTOMER SERVICE, CANT WAIT FOR MY CONTRACT TO FINISH AVOID AVOID AVOID!!!!
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Virgin media had made contract with for £29 a month for one year and for no reason they increase my bill. I will change to different provider asap. I would rate them 0 because of that. Better to get any other provider but no virgin media. They don't care for their customers
    .
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    singed up in 22 May and today is 6th September 2016 and I'm still waiting for my broadband to be setup. customer service soo rude. if you have any option avoid virgin.
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Total rubbish service and very belligerent call centre. I may have said the ‘f’ word once and that’s not good/was called out in the style of “this is being recorded so I shall hang up now”... Grand, get on with it. If your service is so poor that I’ve been on the phone for nearly two hours I think I’m allowed a little profanity.

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