4,684 Customer Reviews over 469 pages
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- Location
- Swindon
- Reviewing
- Virgin Media
- Date
- 2023-11-24
- Comments
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I have been with Virgin Media for 12 years and had quite a few issues with them to be honest, but this one takes the biscuit.
I moved house last November and called them to say I was moving and want to transfer my contract over to my new house, however little did I know they did not carry it over but actually restarted my contract completly making the contract date end 6 months later, however they did carry over my Promotions, meaning now my promitions have ended but my contract still has 6 months left, putting my contract up from £29pm to £57pm, I contacted them several times and made a complaint, the customer service were all rude and unhelpful and in the end claimed no fault and refused to rectify the situation, leaving me paying a contract I cannot afford, I am disgusted with Virgin and when my contract renews now in May I will cancel and move to BT, never to return and make everyone aware of there antics, BEWARE!!!!, do not use Virgin Media they are scammers and cheats.
- Location
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- Location
- Bradford
- Reviewing
- Virgin Media
- Date
- 2023-11-22
- Comments
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Really poor customer service. No Internet in certain rooms despite it being fine to behin with. Tried contacting to get an engineer out to fix it. They didn't turn up. I rang and complained. They told me someone would call me to rearrange. Still waiting for a phone call
- Location
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- Location
- Grays
- Reviewing
- Virgin Media
- Date
- 2023-11-21
- Comments
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It's been four hours of connection for just one PC and a mobile, here is no option to upload a real time video that could save other to be cheated from big promises.
Please do your OWN researches to go for a contract with VM
- Location
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- Location
- Swindon
- Reviewing
- Virgin Media
- Date
- 2023-11-19
- Location
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- Location
- Warwick
- Reviewing
- Virgin Media
- Date
- 2023-11-17
- Comments
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Broadband speeds are consistently lower than advertised and drops out multiple times a day. The temperamental connection makes working from home incredibly annoying.
- Location
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- Location
- Exeter
- Reviewing
- Virgin Media
- Date
- 2023-11-16
- Comments
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The WORST.
Do not use this company, honestly, it’s a plea from the heart. They are simply, horrendously, irretrievably awesome. I am saying this as someone who has been with them for 20+ years now - Telewest before it was even Virgin Media!
Customer Service is non-existent. Call the call centre and wait 2-3 hours, try on line chat and never get a response or wait 3-4 hours at best.
Broadband in recent years has absolutely fallen through the floor, for the last 8 months I get dial-up speeds and a TV that is so poorly linked to the internet that you can’t watch Disney, Amazon, Netflix etc. This is despite my house being about 10 meters away from the main ‘box’
Advertised and bought a package that should give 1TB and I get 1MB. No one will help and nobody there could give less of a monkeys. Both my wife and I ‘work’ from home - i put this in inverted commas because we can’t damn well work! Teams calls? No chance!
Open a web page? Better make a cup of tea while you wait? Download a file? Pop to the shops and do the weekly grocery run.
I say it again, DO NOT JOIN. If like me you are already cursed to be with them, get the hairy heck out of there as quick as you can and join someone who actually cares. If I could give them 0 stars I would.
- Location
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- Location
- Hertfordshire, UK
- Reviewing
- Virgin Media
- Date
- 2023-11-13
- Comments
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I’ve been with Virgin Media for around 6 weeks.
I’ve had nothing but problems and had to phone customer service 6 times!
Their customer service is absolutely awful. They’re based in the Philippines and don’t let you speak, constantly talk over you and can be very rude!
They try and sell you packages but don’t explain in detail what they include.
I recently upgraded my package to M350 volt broadband, landline and 360 box.
But none of these services have worked for 7 days, as they cancelled the package!!
Waited 3 days for them to call me back, and I heard nothing.
I had to call them today and waited 45 minutes to get through.
I now have to wait an additional 8 days for an engineer to come out!
Dreadful!!
- Location
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- Location
- Essex
- Reviewing
- Virgin Media
- Date
- 2023-11-11
- Comments
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I am absolutely fuming and appalled, at the way your overseas staff spoke to, and treated my daughter.
Who for your information is disabled.
She also has verbal palsy, so her speech is affected .
It was only a few Months ago, that I suffered a heart attack, and had issues with your overseas staff treating me as if I were an inconvenience.
My complaint is that, my daughter tried phoning your company, and after an hour plus of being on hold to the same track of music, finally spoke with someone who refused point blank to help her.
I am an emergency service worker, and I find this manner verging on contemptuous and unacceptable discrimination!
My daughter had been a whole day without Television or internet.
But your overseas staff did not care, and we're NOT, willing to assist
As with a few weeks back when, apparently there was a local virgin media network blackout, she was treated in the same way.
After hearing my daughter explain how she had been treated, I called a second time.
I had been over 51 mins on the phone with same music blaring, and no answer, and then for someone to cut the call.
Earlier on with my first call, I was told, the issue will not be fixed until Wednesday, and being told there may be a fee to pay!
What time of service are you providing these days?
Not only have I served HM forces, I worked tirelessly through the corona virus, putting my life on the line, only to be treated with contempt by virgin media.
I will be taking this matter up with Ofcom , trading standards, BBC Ones Watchdog, and Panorama.
I await your pre rehearsed response.
Should someone have the integrity to call me and explain why your staff treat disabled customers in such a disgusting manner call me.
- Location
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- Location
- Telford
- Reviewing
- Virgin Media
- Date
- 2023-11-11
- Comments
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Customer service lies, they do not have contractors who will set up the line on time. The contract was signed in July, but no one has installed the cable yet. They wanted to charge me twice the monthly fee for a service they do not provide. The complete lack of control in the company and the incompetence of the management prove the problems they have. I think you are not fit to peel potatoes and you want to sell the Internet. They lied to my children who were waiting for the Internet Update 5.11.2023 Internet still not connected, they sent me bill 87£ with extra charge for unpaid bills. Claim with citizen advice office already done.
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2023-11-11
- Comments
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Virgin Media's service experience has been deeply unsatisfactory. Despite their promises, the quality of service provided is subpar, making it a challenge for customers to receive the value they expect. Furthermore, their cancellation process is frustratingly opaque. When attempting to cancel the service three months ago, assurances were given that the cancellation would be processed. However, this conversation was misleadingly marked as 'dropped,' leading to continued billing for a service that was neither used nor desired. This miscommunication has resulted in an unexpected and unwarranted demand for an additional month's notice, adding to the overall dissatisfaction with Virgin Media's service.
The company's practices raise serious concerns about their commitment to customer satisfaction and transparency. Not only does the difficulty in cancelling services create a barrier for customers wishing to discontinue, but the misclassification of a cancellation request as a 'dropped' call feels deceptive. This experience reflects a broader issue with the company's approach to customer relations, where the emphasis seems to be more on retaining revenue than genuinely addressing customer needs. The requirement of an additional month's notice, despite no usage of their services in the past three months, further illustrates a disregard for fair and reasonable customer service practices.
- Location
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