Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3.1 stars
  • Customer Service
    3 stars
  • Speed
    3.2 stars
  • Reliability
    3.1 stars

Based on 7987 customer ratings since 2019-03-28 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3345 Customer Reviews for Virgin Media

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Reviewer Location Reviewing Date Ratings
Bad customer service, very disappointing with virgin media for paying £52 a month just for the internet! I tried to call them many times to sort it out and always being very rude and not helpful at all..... just to take the money away from us. Very disappointed ☹️
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Virgin Media  
been talking to them for a month to have our land line sorted and still nothing just my mobile phone bill still going up!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
crouch end Virgin Media  
Since i ve mouve house, i had just probems with monthly payments and bad customer service over the phone.
Every month i ve been force to call to resolve extra chargers that they send me , even if i had a fix monthly charges. And every time i wanted to make a complain they said is no necessarily! How is this possible !?
After i will change the house i will make sure to not contact them for another contract and to not recomand ever .
For those of you who thinks to get a contract with this guy (virgin media) please consider sky or talk talk!!
  • Customer Service
    2 stars
Reading Virgin Media  
When we first got the contract with them, we waited for 45 days for someone to come to install the broadband and we were lied twice about the date. When we moved, we announced in advanced, they booked us, no one showed up, when my husband called they said there are some problems and we have to wait 6 weeks. We cancelled the account, one week later, my husband received a call with an offer and a date of installation, and again no one showed up. When we called customer service, the guy gave us another date, two weeks later. We refused. This is unacceptable for such a big company to lie about appointments. I took my day off twice for nothing because of them. Talktalk are coming in 10 days for installing the broadband.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
London Virgin Media  
Worst service ever. Blatant liars. Deliberately inefficient staff. Switching ASAP...!
Good luck to people who already have it..
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
PRESTON Virgin Media  
Fine when everything is working, terrible when not. Honestly, their service more often limited than not. They take for ever to sort things out. They said they will take about 8 months (!!!) to fix an issue, I kid you not.
Definitely not recommendable and wont be renewing my contract with them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Virgin Media  
Hi to everyone one,

2 weeks ago I requested a call back from Virginia midia because I need a new broadband for my new flat, they said it takes 2 weeks for the installation and in the same day all will be set up and ready to go, so I agreed then in 2 days time some one came to the flat and we discussed about where to run the wires and all the details, so my wife asked her manager that she needs to be off on the day of installation and Virgin media was calling and texting every day for they make sure someone is gonna be home on the day of installation and we always confirmed that all is good, any way the installation date is on the 21st , today is the 20th I got a call from virgin media says we won't be able to come and get u the service set up because we got problems with the installers, my wife lost a day work for nothing (110£ ) witch is not the main problem, now we are struggling and searching for another provider and will have to wait another 2 weeks and keep top up our phones data to have rubbish internet because of virgin media , was a big mistake, not recommended at all,
  • Satisfaction
    1 star
60c central roar Virgin Media  
Planning to terminate my contract, customer service told me that they have special offer for me and offered higher price than stated on the website, just unbelievible!!!
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Hemel Hempstead Virgin Media  
The worst in my life.
I cannot recommend.
Very very bad and unreliable.
Cancel all the contract if you can.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Hackney Virgin Media  
On the wc 29th Jan 2018, I purchased a broadband service from virgin media, with an agreed 15th Feb installation date. on the 8th Feb, I receive a call stating that there had been a problem and that not only they could not honour the installation date agreement, they also could not confirm a date by which they could proceed with the installation and would only be able to confirm a date in 5 working days. I asked to speak to a manager but was told that one was not available and that one would call me back in 1 hr. Two hrs passed and no one called. I called them again, a PREMIUM number, and they passed me through 2 different departments before coming back to me with the same: no date can be confirmed.

Keeping in mind that I am a NEW client, how lousy can a company pride themselves to be? How arrogant and incompetent can you that you act as if you can mess around clients like this without any repercussion to your brand?

Absolutely useless. Cannot recommend in any way shape or form.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Virgin Media  
Terrible. Service doesn’t reach the full house and does not work at all in one of the rooms, which unfortunately is the study, where the computer is deemed basically unusable due to not being able to connect to wifi. Stay away from Virgin Media.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northern Ireland Virgin Media  
I don't know how other suppliers in UK are, but I've lived in 2 different locations that had Virgin Media broadband and my God they are bad. I've never experienced packet losses like these in my entire life. A simple game played online has 300 ms lag. It's like playing with China not with Europe. Worst internet I've ever had and if I didn't have to stay half a year more on it I'd moved to any other provider. Terrible, disgusting level of performance, if you can even call it that.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Virgin Media  
it is now almoust 3 weeks from when i started to have problem with my broadband ,i have called customer service from the first day when i had no internet, and they told me that is nothing that they can do and that the problem will persist till 2th of May, now we are in 8th of may and still no broadband.daily i had 5,6 hours of broadband at the middle of the day.last friday(5th of may) i called them again , they managed to start my broadband wich have worked well til now monday(8 of april) and today at 16 00 again no broadband, i am a profesional poker player, that means i use the broadband to make money from home, in the lat 3 weeks i was disconected from my game several times, i couldn t log back in till the next morrning , every time, i lost loads of money because of that ,and i can prove that.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
stairfoot Virgin Media  
Me and my partner tried to get virgin at home. We booked the installation for last Friday and received the equipment that came with missing pieces. We waited for the technician to sort the problem and after all day waiting were told that he would only come today (tuesday), when he came told us that was not possible to install virgin here. Went to the shop and no one actually tried anything to help us. We still don't know why we can't have this because the only thing that the manager did was cancel our service without even asking us if we would like to have the problem sorted. We were once again almost 2 hours in the store looking to the manager on the phone (this hadn't told us what he was doing) and after all this he told us the problem was sorted and everything was cancelled. Awfull service and organisation. The manager didn't have any knowledge about the engineer coming to our place and there is no one we can actually talk with about a problem. When we left the shop we looked for another servidor and found a sky shop, they were completely into everything about service and we were helped so much better in here!
  • Satisfaction
    1 star
  • Customer Service
    1 star
Exeter Virgin Media  
Awful company will lie to get you on a contract then hold you liable for a longer term and charges. Do not go with this awful company
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    5 stars
Colchester Virgin Media  
yet again my broadband is not working. and when I contacted customer service received have been told I must wait for an engineer at a time that suits there needs and will cost me money by taking time off work . somewhat unfair when you consider that if any of us were to fail to pay our bills we would receive a letter demanding payment . but when we do not receive the services we pay for virgin has little for the contract they would enforce for only there need
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
hampton hill Virgin Media  
Just dont go with them!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Reading Virgin Media  
So when it works it is pretty good but that is WHEN it works. It’s over subscribed in my area and VM don’t have a clue. Their support is just dire! I work from home... so they then tried to sell me the business package.... but it’s through the same infrastructure so why would I pay more for the same sub par service?

I downgraded my internet from 300 to 100. They were adamant I had to have the 300 as I was chewing up some 1.5-2tb a month of data! Muppets! The volume of data I consume has no correlation to my speed. Did I notice a difference? Nope!

When I have an issue.... they cannot tell their arse from their elbow. The kit is poor quality (goes with their support).

BT are now in the area, Virgin Media have had the monopoly in the area for far too long and become complacent. Thinking that as only they were providing super fast broad band to user in the area they could get away with doing nothing!

BT fttp is now live so just ordered up.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Currie Virgin Media  
For 14 months, I upgraded to 200 MBps and that's what I was supplied with. Then in September 2016, my broadband dropped without notice to 20Mbps. When I called Customer service they said this could not happen and they sent me a new HUB. Still 18Mbps on average...I called countless times until I got through to someone who knew what they were doing, apparently, due to "Utilisation" in my area, all 200Mbps customers had been cut down to max of 20Mbps. They offered me £7 compensation off my £48 per month bill - non negotiable and that's all they needed to offer under the current law. This has now been going on for 8 months and they have promised every 3 months that the issue will be fixed. It has not...I will be leaving Virgin at end of June if they haven't solved the "utilization" problem. I have to call each month to claim the £7 and almost every time they say this does not exist, and offer me a new Hub, I get cut off when they transfer from Customer service to Technical Customer service ! They may claim to have the best broadband speed results in your area, but do not use them for Broadband, they are useless and the customer service in India is shockingly poor. I also left Sky and went with them for tv with TIVO - another regrettable action which I will be changing next month.....
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
South Wales Virgin Media  
Virgin Media is without a doubt the worst internet service provider I've ever had the misfortune of having to deal with. Although the connection speed is decent when available, the reliability of the connection is horrible. I will be choosing a new ISP as soon as I am able to do so.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
United Kingdom Virgin Media  
The best internet around when it works , however when things are not working you will have major problems trying to fix it . Hours in the phone , passed from pillar to post and getting nowhere fast . If carlsberg did internet then vigin media would be ace lager
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    2 stars
Gateshead Virgin Media  
Virgin claim to provide fast broadband, not fast (or reasonable)
service!

I feel my recent experience with Virgin Media does not even deserve 1 star.

Background
I wanted to save some money, so I contacted Virgin Media to find out what was the best price they could offer me. They were advertising a great deal for new customers. I had been with Virgin for 10 years and was told that new customer offer was only available once per household. Despite me telling Virgin Media that I was unemployed and was looking for ways to reduce my monthly outgoings, I was twice offered a new deal that would be more than I was already paying. A clear indication that they were not listening to me. I re-requested that they give me their best deal. The ‘best’ they could do was nearly double the new customer offer I mentioned earlier. I declined their offers and said I would be looking for an alternative provider. I was out of contract and was free to leave.

‘Good’ Deals
I did some research and found what looked like a fairly good deal with Plusnet. Contacted Plusnet, I accepted their deal and agreed an installation date. I called Virgin Media back to confirm that I wanted to leave. After trying again to sell me a new ‘better’ deal and then realising they couldn’t come close to the price from Plusnet. I told them I wanted my phone number transferred to the new service provider and a member of the Virgin Media team talked me through the service termination and phone number export process. I agreed to their ‘minimum 30-day’ termination clause, making my last day with Virgin Media day 13 September. I was told by Virgin Media that only live phone numbers can be exported, so they would leave my phone service as active until after the export had completed. The other services (TV and broadband) would be set to end on 13 September as agreed.

I new service was due to go live with Plusnet on 11 September, so this date seemed to provide a good overlap, in case there were any hiccups.

Hiccups
On 29 August, my broadband and TV service stopped working. I called Virgin Media to ask for help. I was told that my service was terminated ‘as agreed’, when Plusnet issues the phone number export request on 29 August. I said that was not what I agreed and was told, but Virgin insisted that there was nothing they could do to turn my TV and broadband services back on until the previously agreed date of 13 September. Virgin suggested I ask Plusnet if they could bring the installation date forward. I called Plusnet and was told they could not move the date forward, as there were not free slots before 11 September. I called Virgin back and spoke to a more friendly individual, who did some research and said she could request a reconnection, she would need to fill in some forms and it would take up to 72 hours.

72 Hours
Can and went, still not service, another called to Virgin Media, another unhelpful team member. The only option to get the service back is to if I “cancel the export and revert back to Virgin Media” as my service provider. If I do that, I get my service back in around 3 days, but I will lose my phone number, forever. I decide not to do this and the issue to be escalated. “It won’t help” to escalate my issue I’m told by the Virgin Media team member. I ask to speak with her supervisor. No that can’t be done either. I ask for a formal complaint to be raised. In a later phone call, I am told that a Virgin Media team member in the ‘Export team’ made the mistake that caused my service to be terminated 14 days earlier than agreed.

No response
Still heard nothing about anything except a few curt, apparently automated, emails telling me to send back their equipment or I will be charged. I sent back all their equipment 13 days prior to the most recent demanding email, so I call Virgin Media again, to be told “we know the equipment is on its way”, but the system takes 10 working days to notify them of this. I suggest they should change the tone of their emails if the biggest delay in the process is caused by their internal system communication. I was treated like it was my fault that a Virgin Media internal system takes 10 days to notify another Virgin Media team. And Virgin Media isn’t responsible if an automated email causes upset. If an email sent by Virgin Media to a Virgin Media customer causes upset, whose fault it then? It must be my fault; I mean I am the customer. Based on my previous experience this should have been obvious, my mistake.

45 Days
Moving on to more pleasant things then, the Virgin Media team member I’m speaking with tells me my refund cheque with me mailed to me within the next 45 days. I ask for clarification, “Did you say 4 to 5 days?” The reply was a definite “No, 45 days”. Forty-five days to send me a refund cheque. What The ****? They have to be kidding me, right? No, it turns out I’m silly for thinking otherwise. Apparently, 45 days is normal and acceptable.

The only thing
The only thing that takes longer than the time Virgin Media take to respond to complaints is how long it will take them to send a refund! This is not actually true, as I haven’t received any communication from Virgin Media about my complaint yet, so don’t know how long I will have to wait for that, but I won’t be at all surprised if it’s longer than 45 days!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    2 stars
Oxfordshire Virgin Media  
Tom Mockridge the Virgin Media CEO should be ashamed of himself. This company clearly has not invested enough in infrastructure to be able to substantiate its claims of super fast broadband and is in clear breach of advertising standards. The broadband took 6 weeks to install, simply awful connection, slow speeds and lots of downtime every day. To compound matters they then try to hit you for a cancellation fee, when they are clearly in breach of contract for not providing the service promised. Customer service awful - Mark Davidson, head of customer care, does not take calls or return emails, as they try to fast track you towards a debt collection agency. A shockingly bad experience.
London Virgin Media  
Constantly find myself on phone to report faults
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
newcastle upon tyne Virgin Media  
A total joke, border on criminal. Bare face lie about broadband speed. I was informed I would get over 150mb when infact I received LESS THAN 12mb that's enough to stream around 30secs before buffing !! For more info look up watchdog virgin lie about broadband speeds !!
Billing was always wrong always over charged and customer service was the worse I have ever had before this point. Trust me I used sky for 16yrs before moving house and giving these muppets a go as cable was an option ! NEVER AGAIN back with sky Entertainment package? There is naff all entertaining about virgin media.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Uk Virgin Media  
This is a review on behalf of my parents , this service is in their house i have talk talk and have left a positive review of my own for them.

PARENTS BEEN WITH VIRGIN just over 2 years now but had the service with various comoanies who have all been taken over since 2003.

The speed is fine they get what they pay for unless it breaks.
Its expensive for what it is but mum wont have a sky dish and they dont like change , i keep the virgin package for them mainly because my dad can work it more or less.

the rub with virgin is service now i have said above my own service is with talk talk and they get terrible reviews but my experience has so far been positive , but virgins service is a joke.

The service tv , phone broadband breaks entirley od partly on a regular basis , its not unusual to have no internet and or phone for several days and they wont tell you you find this out yourself.
the last time the phone had been off a week myself and my mother tried to point out the need for a housebound couple in their eighties one on crutches the other in a wheelchair to have a working phone line.

The staff dont seem to care its a shame as the service is good if expensive when it works but its not working a lot.
  • Satisfaction
    4 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Carlisle Virgin Media  
Very very disappointed with the service I have had with Virgin Media. The broadband is great and very fast, that is when it is actually working! A lot of people told me to avoid joining them but I ignored them! My connection drops all the time. I used to ring virgin customer service who would blame it on the wifi, I kept telling them the wifi is still connected and fine and explained it was the connection. Their next excuse was that there are updates happening in my area to improve the service. I have been told this now every time I have called for the past 6 months but I never see any improvements. I have now give up. I even emailed the CEO who just replied basically saying "looks fine on our end". Complete and utter BS. I have already been in talks with other suppliers who are looking into getting me out of the contract. Plusnet were fantastic and I never should have left!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
United Kingdom Virgin Media  
When we closed our Virgin Media Account they failed to close down our old email addresses with the company. Nearly 2 years later, hackers got into my mother's virgin email address and began trying to access her accounts on other sites and registering new accounts using her identity. After confirming that they understood the situation, Virgin refused to change the password on the email address to lock the hackers out, or to take any other action at all until we signed a new contract with the company. They made it clear that this new account would be fully charged and non-refundable. They turned my mother's identity theft into a marketing exercise and willfully aided criminals for a quick buck.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
UK Virgin Media  
Just had phone broadband and tv Installed today while I was at work.
Worked for2 hours now have to wait 2 days for an engineer!!!! Disgusting, bt never failed us once in 2 years!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Halifax Virgin Media  
Been with Virgin for 6 months now. Incredibly poor download speed. Just checked now (11pm) - 1.90mps. This is a typical result. How can they claim speeds of up to 50mps. Disgraceful.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ealing Virgin Media  
i was with these for ove 20 years, last 5 years were terrible lied to all the time, never notified of rip off discounts running out, never sent a bill or email for at least 5 years, bill raised from £52 to £98 and i was told i had to pay this for 12 months as i signed a contract, another lie, waste of time ringing tbem as more lies, canceled direct debit, move to another supplier, they never stopped calling and sending letters until i paid what i didnt owe, bunch of thieves,
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
tyne and wear Virgin Media  
After months of our Internet speeds slowing dramatically between 6pm to 9pm, we tried to get in contact Virgin Media. After several attempts using its online chat service, we spoke to someone who then turned off our Internet. We then had to phone and wait an hour to speak to someone to resolve the issue. The advisor we spoke to had the tenacity to suggest we had turned off our modem. No apology when she discovered her colleague had. Nothing.

After that we decided not to keep Virgin Media when we moved home. You need to give Virgin Media 30 days notice, which we did.

Only Virgin Media decided to turn it off three weeks early, making us even more stressed while dealing with the sale of our house.

Ever time we phoned Virgin Media, we were passed around, speaking to six people on the same call. Each had to complete security and then ask why we were calling. It is awful customer service designed to infuriate or wear customers down.

When we finally spoke to a manager, he said it would take 3 days to get our Internet back on. He would not give an explanation for this timescale. He offered us compensation of £8 (which when you work from home is just insulting). He was like talking to a robot reading from a script. When we said we still were not happy, he refused to send our Deadlock letter so we could go to CISAS (their alternative dispute resolution service).

It's been three days. Our Internet is still not back on.

Do yourself a favor. Do not go with Virgin Media. Their advertising is lies and their customer service is truly awful.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow Virgin Media  
I’ve been with Virgin Media for almost five years now with an average spend of around £50 per month in that time. That works out to around £3000 that I’ve spent on a service that has continually let me down. So you might be asking why am I still with them? Well initially, my company was paying for the Virgin Media service so when they first started letting me down with crackling on the phone line, I wasn’t really that bothered. It meant I didn’t have to speak to my colleagues as often! It took them about a year to solve the issue and everything was OK until recently again. At the start of the year 2015, I noticed the router would occasionally disconnect from the network and struggle to reconnect. Having called out the engineers several times and given one excuse after another, I am still having the issue 6 months on. It’s been getting worse over the past month. I called them today when my router was down, and during my conversation with a very hostile customer service lady, it came back on and she said there was nothing she could do now because everything was up and running again. I explained that this was an intermittent problem, but she really couldn’t care less. Now I’m having to decide to sacrifice speed for reliability by signing up to another provider.

The last engineer that came out was a nice man who explained that there was an issue with the line running from my property to the main box in the street. He said the cable would need changing so he booked this in for me. Funnily enough, which I suspect is down to the cost, he called me a day later to say that a network engineer had resolved the issue and the line would not need changing so he cancelled the job. My suspicions are that he got a rollicking from his superiors by even mentioning that option to me. It appears Virgin Media do not care about long standing customers. And why would they. I’ve given them so much cash, they couldn’t care less.

The intermittent problem aside, when my up to 100Mb line was working fine, it would often slow down considerably at peek times, so I could be watching Netflix in HD for it only to slow down and buffer. Yes they offer a very fast connection speed relative to the other providers but their customer service and dedication to resolving customer issues is really poor. I'm now looking to sign up with BT Infinity.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
Twickenham Virgin Media  
Have been unable to sign into email for ten days, says password incorrect - I haven't changed it. Almost impossible to speak to a human or chat online to discuss the problem . Very poor service and very time consuming.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
Gateshead Virgin Media  
I have been with Virgin Media for over 20 years. Last year I upgraded the broadband to 200 MBPs and it worked fine until recently. We had a letter stating to improve services in our area everything would go off for a day. When it came back on my Broadband has been reduced from 200 MBPs to 10.50 MBps without them telling me this would happen. I called the customer service who informed me that this has happened due to the number of customers in my area ! they have cut most users down from 200 to 20. They gave me a £25 credit for November. I have to ring every month to get this reduction of my bill. They said they hope to have customers paying for 200 MBPs back up to this rate in February 2017. If you don't ring or don't notice then you don't get the refund. They are apparently not legally bound to tell customers if and when they reduce the speed so, check your speed regularly. They do not care what they do so long as they get away with it.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
South Wales Virgin Media  
I signed a long term contract then they send me a letter after a couple of months telling me its going up £47.88 per year,they only catch me once when my contracts up they can stick it where the sun shines forever,dont get mad get even!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
cambridge Virgin Media  
I'm paying £29/month for a claimed 30mb/s. I generally have 10mb/s download speed. It frequently cuts out. It is not possible to work from home with virgin, too unreliable.
The customer service is polite but poor. After many expensive phone calls they rarely fix the problem.
Was going to switch but was told I'd have a free upgrade to 70mb/s by the end of April 16. This was a lie. Now Nov16-Q117.
This is costing me £50/week and time with my baby daughter as I can no longer work from home. Thanks Virgin media, actually worse than your trains!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dulwich Virgin Media  
I has changed from 10mb to 30mb package, but speed is maximum 1kb to 4 mb. Very Poooooooooor!!!Very dissapointed ----- :( in my phone gprs is faster than Virgin broadband....
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Peterborough Virgin Media  
Intermittant but regular reliability problems with broadband service in the locality, including landline problems too. Customer service makes it hard to speak to a real person easily.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
Islington, London Virgin Media  
I have been with virgin for a long time and they have made many many mistakes but always went above to fix them and make sure I'm happy but in the passed 2 years I've had so many problems that they still haven't fixed I have just give my notice and looking forward to going to sky it's a shame after 12 years but I think the company was sold and now it's a joke there customer service is well there isn't any is poor and have of the people I have spoken to can't talk English I'm glad that I won't be spending my £90 per month with you anymore please don't get talked into this by there internet as it's not working a lot of the time and you can't watch tv on it thanks to the new thing they have just joined they send you out warning emails and there virgin anywhere must be the worst app I've ever had I haven't been able to use it in the past 7 month(when I installed it) as it's always down or there servers can't connect to my tevo box it a waste of time and now I can't even watch shows I pay for on my full package via showbox with out a warning letter
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    2 stars
Manchester Virgin Media  

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