Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3.1 stars
  • Customer Service
    3 stars
  • Speed
    3.1 stars
  • Reliability
    3.1 stars

Based on 11477 customer ratings since 2018-05-21 (Show all time ratings)

Visit Virgin Media   Read our Virgin Media buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3008 Customer Reviews for Virgin Media

  • Showing page 6 of 301, skip to page 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
Reviewer Location Reviewing Date Ratings
Utterly disgusted by this thievish company. They will take money from the account without you knowing about it. What a disgrace
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Virgin Media  
Disgraceful service. Paying for high speed internet and it rarely works reliably without issue for more than a week at a time. Sometimes the internet cuts out 4/5 times a day. Had an engineer come out and fiddle with some cables and said the issue was the with the connectors, which he replaced, thirty minutes after he left the internet was gone again!
They said they would send out another engineer between 12-4pm the following day, I took a day off work and guess what? No one showed up!! Completely unacceptable.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    1 star
Isleworth Virgin Media  
The epitome of poor service. And bad practice.

Firstly, the rental goes up every year, often by large amounts. Our basic subscription jumped from £20/month (after last year's renegotiation) to £40/month after 1 year. The only way to reset this is to cancel (again) - really cancel, and then wait for them to call back a few days later with much reduced rates. In our case down to £12/month. But obviously this will revert again after another 12 months. If you're prepared to go through this hoop every 12 months, good luck to you. For me, this is indicative of their attitude to their customers. See what they can get away with. Make you go through hoops to bring the rate back down. Slide it back up again afterwards. Not an attitude I'm happy with.

Secondly, the actual router/modem/internet service was poor. Often dropping out or running slowly. Many times a reset of the router/modem was required.

Now trying other providers in the hope of finding one with good service and that doesn't inexorably increase its charges. If such a beast exists, I'll become a loyal customer.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Sawbridgeworth Virgin Media  
ONE word ZEROooooo Review, I understand there are technical issues and thats norma, but the scustomer suport are like robots, very limited. I dont blame the people working in there, they just follow a must do process, they dont really care if you cancel your contract or have painful time with the service because they dont believe in this crap brand. unfortantly today you can be a billionare even if you have bad rating..Im not a hater but this like taking an advantage of customers.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Virgin Media  
i m having issues with broadband in Wembley park area
for the last 10 days or so the internet keeps failing for longer and longer time every day.
Though on the virgin website says no issues and advises me to check of my modem is plugged in etc , and despite the fact that i keep resting it, i have no internet for longer and longer times.
Makes me wonder whats the point of having super duper fast internet when it keeps dropping all the time?
Are we (the virgin customers) getting value for money ?
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Wembley park Virgin Media  
Absolute disgrace this is pushing the trade description act in my opinion.

100mb? Never happened in the 2month I have had it. Been down more times than I can count and sometimes speeds of less than3!

When you have the cheek to contact customer services they suggest buying a WiFi booster! You cannot boost whats not there clearly!

Not delivered at all on their sales pitch at all. Absolute tripe I am afraid. Do not believe em I say. Customer service is crap and unless something dramatic happens, they have no chance of me renewing after 12 months.

Hopethishelps
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Elsecar Virgin Media  
Rarely got the advertised speed. Had few periods where broadband was out of action. Customer service was absolutely shocking when we moved house and tried to cancel the deal, the only way to do it is on the phone, then they asked lots of completely irrelevant questions. Won't be using Virgin again.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Oxford Virgin Media  
The wifi is a scam because I can not get good wifi from 10 cm away !!!!!!!!!1 person can not go on it without losing connection.also the pants security code made mine broken into 14 times.you wast you time and money on this don't get it and go to BT just cause they atleast give you conection from 10 cm away haha!!!!!!!!!!!!!!!!!!!!!!!!!!!
fgiop[ Virgin Media  
Virgin Media is a terrible broadband provider with little support to give you when the WiFi constantly goes down in the area. We have the better option with speed boosters around the house and the WiFi struggles to make it up the stair every so often everyday the WiFi will disconnect with the support team giving no help
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leicester Virgin Media  
Internet speed slower than expected but decided to just deal with it throughout the time I'm there since the building is monopolized by Virgin Media. I had a very hard time cancelling the service.. even though I am moving out of the country. I had to state that I'm moving out and there won't be an account available to pay for further services where the agent would finally act on closing my account. Highly unethical company. And then... after finally being in the process of closing, my internet became less responsive and very slow. Most of the time it would just stop working. Thanks for the retaliation Virgin Media. I will never use your service again. I will tell everyone around me the same. Horrible and unethical company. The agent I spoke to on 3/29/2019 in the evening was nice and understanding. He essentially blamed the horrible customer service I received from people that were outsourced. It doesn't matter if they were outsourced. What matters is that I have been having horrible experience and Virgin Media did nothing to try to appease me as a customer of 2 years.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
England Virgin Media  

Loading...

  • 3008 reviews, showing page 6 of 301, skip to page 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Broadband.co.uk