Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3.1 stars
  • Customer Service
    2.9 stars
  • Speed
    3.1 stars
  • Reliability
    3 stars

Based on 8394 customer ratings since 2019-08-12 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3489 Customer Reviews for Virgin Media

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Reviewer Location Reviewing Date Ratings
Every two to three weeks it goes down status checker says no problems for a few hours log in wants to book an engineer. Another hour it says we have a known issue late PM it works again
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    5 stars
  • Reliability
    1 star
West Midlands Virgin Media  
I took the 200mbps deal with virgin media, what they did not say was you only get this speed on 5Ghz network.
As all my devices work on the 2.4 Ghz network and are not compatible with 5Ghz my speed was only about 30 mbps.
I spoke to the customer service department that put me through to there Technical department who know nothing and the read from scripts I got told by someone that works for them. In the end I complained about the way there technical team was treating me and then cancelled my contract. I got told I will still have internet for 30 day but out of spite there technical team cut me off straight away. I spoke to there contract department who said I should not have been disconnected but there technical department would not reconnect me. I am going to speak to Ofcom on Monday and complain about them. I even got told by one of there employees that they charge there customers for fiber optics but only use coaxial cable not fiber cable. I'm never going back to them. Really bad customer service but there engineers are great it's a pity it's really hard to get there engineers out to help you.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Harlow Virgin Media  
Absolutely disgusting company, was left without internet for over 4 days back in December, same as ALL households in the SW19 area (London).
Filled an official complaint both by telephone and on the website. Regardless of this, no credit was applied to my next bill like if nothing ever happened.
Took a really long call to the customer service team, to be credited ONLY 10£ (out of a total monthly bill of 50£), for 4 days without internet at all that made all my household lose business as we all work from home.
What a joke of a company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Virgin Media  
Well now, what a bunch of jokers Virgin Media are. So far it has been over 2 months since we paid them for an install which was estimated to take 10 working days.
It's now over 2 months later and they can't even respond to emails or have the courtesy to provide any actual useful information. Avoid, avoid, avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Witney Virgin Media  
Virgin came in my neighborhood to install fibre. They did it for all of the houses except 2 (Unfortunately one is mine), from witch they left their 'Box' 20m from the house, maybe they considered doing it 'later' and forgot?

Despite contacting them, escalating this subject and being told that we would be contacted - "Promise" - nothing has been done yet and the usual response "Please register your interest and you will be contacted" is getting on my nerves.

Shall this review raise an alarm on an irrespect.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
BASINGSTOKE Virgin Media  
We have had a very bitter experience with Virgin. Without advising, our home phone no. has been lost! They are unavailable to reclaim it due to the time taken to respond to the request. The customer service is horrendous. An apology does not resolve the issue. Stay away from Virgin!! Would not recommend it!! Rating of -1
ILFORD Virgin Media  
Absolutely the worst internet I have ever used or even seen in my life. Legitimately unusable. Download speeds drop to 50kb/s and max out at 1mb. It genuinely stops working randomly and my ping online averages about 20 and spikes up every few seconds to about anywhere in between 100 to 20,000 ping (100 being borderline unusable for internet browsing and 20,000 being daylight robbery of our money for an internet that is fiber optic!) I seriously hope that no one has to experience the frustration of attempting to get this crippled internet to work properly. I
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bracknell Virgin Media  
We pay for 200 Mb internet and it's normally around 130 Mb and we pay £37.50
In three years we only had a problem with our lane line and while the engineer was here they fitted a one modem. Great service and reliability.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Harlow Virgin Media  
DO NOT SELF INSTALL. I opted for self installation hoping for a quick start as my new house had a Virgin connection box. I received an email saying "We may need to do some work on your property to make this connection, and we'll get in touch if this is likely" but did not hear about this further. On the day the contract started, I was given the go ahead to start using the broadband, but after a few attempts to set up and messages/calls to customer service, had to get an engineer in. The engineer came 2 days later and it turned out that the house had not been connected to the street box. In the meantime, my partner paid £30 to his phone service provider for extra data to be able to work. I have asked for a refund for these expenses as they occurred as a direct result of Virgin failing to inform me that the service would be delayed. Customer service have been completely unhelpful with my request and keep coming up with reasons not to refund me, the latest one being activity on my account between the set up and the engineer's visit, which is completely impossible as the house was physically not connected to the network.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Reading Virgin Media  
The worst customer service ever if you have to deal with indian call center. Had to call 3 times for them to give us the correct package at the correct price.

Best thing is to use the thinking of leaving us option as this is uk.

Cannot fault the speed or reliability, nobody has faster or more reliable broadband, and they know this. If only they could improve customer service!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Birmingham Virgin Media  
Rabbis service, they have disconnected my broadband without inform me before my contract end I already paid in advance, I have lost my half day work and no internet during my son uni exam, when I tried to contact to customer service they did not know about my disconnection they keep transferring different departments almost for two hours, finally admitted they have disconnected by mistake I will get my service back in 72 hours, I asked for compactions they have clearly refused. Very bad service for big company. I think someone need to take legal action against about these of type service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
blackburn Virgin Media  
If there was a possibility to chose no star at all I would! I've been years with this provider but in the last 2 years it's the worst PAIED service I have ever received IN MY LIFE! The service will be good for a couple of months after closing a contract after that it will keep dropping with no access to Internet at all I had called so many times I get tierd of... They will say, we see you have Internet, when actually you don't... Its unbelievable!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
LONDON Virgin Media  
Absolutely ridiculous. If you ever decide to contact Virgin Media remember to record all your calls. To lure new customers, they are lying and cheating when discussing broadband plans; after you agree to a contract you start receiving sudden demands of paying twice or thrice the originally advertised price. A kind of a strange way to win some customers loyalty but they should have some plan behind it. Absolutely unacceptable.
Besides, the internet connection they provide is often censored, so apparently insecure, and vital ports are blocked. Not worth the price.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Cambridge Virgin Media  
I had no issues with Virgin until my contract came to an end and I tried to leave. Once they knew I was cancelling, they made everything as difficult as possible and added extra charges that I did not owe. After 5 hours on the phone to them, I finally got through to someone helpful and they cleared my account of what I owed and shut it down. All seemed fine until I got a letter from a debt collector saying I still owed them £15. After a further 2 hours on the phone to them, they finally admitted that they had billed me for this incorrectly and cleared my account. Unfortunately, not before this late payment affected my credit score. If you ever plan on ending your contract with Virgin, I’d advice you to stay away.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Devon Virgin Media  
I have seen multiple people say this but I was getting an internet speed of about 20 mbs when on ethernet even though I was paying for 350.... not to mention that it would randomly drop for 10 mins multiple times a day and throw users off for no apparent reason. In total probably spent about 10 hours over the phone because you have to wait an eternity to even be connected, once you get there most of their employees can hardly speak english and they tell you everything is fine when you specifically tell them it isn't. An Engineer came round and told my to call and get a complete refund because I wasn't getting the service I was paying for, when I asked over the phone for a refund they told me I could have 20 pounds off my next bill haha. Virgin is a joke and its borderline theft, stay farrr away from them!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Virgin Media  
Virgin media is a very absolutely useless provider. The customer service is useless. No one knows what they are doing kept passing me from piler to post. Waited for router to be delivered via yodel for 3 days and still waiting. No one is taking responsibility. PLEASE before u consider virgin media shop around first.
Basildon Virgin Media  
1) Not being notified of appointments
2) Not getting updates
3) Support who have no ability to tell if an engineer will turn up.
4) One support person seemed to just make up a time which was completely wrong.
5) Getting told only a few minutes before an appointment that it was going to be that day.
6) Taking an afternoon off work, for the engineer not to turn up.

I'm also highly dubious of the 3 stars they have, as their Trustpilot score is 1 star.

Just appalling
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Woking Virgin Media  
Worst experience ever. This company is a nightmare . I am now forced to pay premium price for premium speed of 350Mbps , what I get is 6Mbps , DON'T FALL FOR THIS , IT IS NOT POSSIBLE IN THIS COUNTRY TO HAVE CONSTANT SPEED OF OVER 350Mbps , ok ,it happens due non peak hours , but then drops drastically in the evening to the level so bad even basic apps like facebook are not working smoothly . There is no one to help . Customer service help line sends you to India where people are lovely I agree but they have no idea what are they doing and they are simply not able to help you even if they want to . YOU WILL BE STUCK WITH RUBBISH NETWORK SPEED AND YOU WILL HAVE TO PAY OR VIRGIN WILL DAMAGE YOUR CREDIT RATING - YOU HAVE BEEN WARNED !
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Surbiton London Virgin Media  
Absolutely abysmal service now no broadband for 16 days. Cust service non existent online complaint link doesnt work. 2 scheduled engineer visits nobody turned up. When they did they didnt know what for and no tools to fix cable also as 6.45pm couldnt see anyway! If I could score zero on all points I would. Complaint sent recorded delivery still no response 4 days after they received it
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Reliability
    1 star
Devon Virgin Media  
This is the worst company I have ever dealt with.

Their broadband router only works in one room.
Their customer service is absolutely terrible.
It takes 30 -60 mins on average to get through to someone and often they are not able or willing to do anything.
To make matters worse calls often get just off after the long wait.
They did not deal with my complaints.
When I asked to leave at the end of my contract they promised me free wifi extenders to make sure the broadband works all around the house. When it came to it they did not provide these and instead insisted I pay an extra fee per month to get them. This is of course after I had signed a new contract.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
London Virgin Media  
Richard Branson what has happened to…
Richard Branson what has happened to your company. The service is worst than NTL now. I have been a loyal customer for over 12 years and you’ve lost me on renewal.
Customer service is disgusting it may be cheaper to tender abroad but it’s a false economy.
No knowledge or understand of customer needs. Poor complaints system.
I could go on but you’ve got your knighthood your living in the sun and screw the very public that supported you.
Me no Virgin Media phones flights or holidays. I’m only one person but I suggest if anyone else is unhappy boycott the brand.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Derby Virgin Media  
Not good
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    2 stars
Birmingam Virgin Media  
I have been with virgin and before them NTL for many years but service had become progesssively worse so I am changing provider. The broadband speed varies from around 40 mps to 5 mps and is unreliable. Their call centre line often cancels mid call requiring a redial. If the line does not cancel it can take 30 mins or more to get to speak to someone about the problem, at this stage they may deny there is any problem os simply refuse to understand the problem, it doesnt help that their call centre is not based in the UK and their staff may not have English as their first language. If they do agree there is a problem there is not easy refund process.
I am changing provider.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Bromley Virgin Media  
Wort customer service, stupid T&C to be in the business's favour!
very disappointed :(
  • Satisfaction
    2 stars
  • Reliability
    3 stars
ILFORD Virgin Media  
I had only bad experiences with Virgin Media, from start to finish:
1. Sales: I called Virgin Media to get broadband. The guy was on a Monday morning mood, could barely understand what he was saying, he made no effort to speak clearly, instead he started shouting in the phone thinking that might help. He gave me broadband and mobile in a bundle which was good as I wanted
mobile as well, but thinking of getting it from EE. We arrange for service installation on day x between 13.00 - 18.00.
2. I see one day that there is a cable lump coming out of the ground on my patio in front of the house. The patio looked messy, I could see that too. No one told me anything about this, so I thought it might be the council doing whatever works in the area. Really poor communication from Virgin.
3. Day x comes and the technician gives me a call at 12.00 saying he will be at my property in 10 min. I say I'm away as I made plans for the morning and will be there just before 13.00 when the allocated slot for installation should begin. The guy shouts at me in the phone and says if I'm not there at 12.30 he will leave the property and mark this as a missed appoitment. Then hangs up on me. I had to rush through traffic as I was away on a course in Birmingham.
Finally got home at 12.45 and saw the guy already drilled 3 holes in the house and mounted an outside box. All these without my approval and in my absence.
I immediately stop him from progressing the work as it is a rented house and didn't have landlords approval. He immediately starts moaning that I am wasting his time and that I should've get the landlords agreement before hand. I say you're wasting my time as it is before 13.00 and in theory this is my time. I say I didn't know we had to drill holes etc as no one told me what the installation involves. I thought it will use the existing infrastructure in the house,
i.e. just swap the existing router from Vodafone with the Virgin Media one and set that up. The guy keeps sucking his teeth and moaning about the waste of time. At 13.00 he leaves saying he won't waste anymore of his time on me. How rude! He made such a big deal of his time, that he actually screwed everything up and left
at 13.00 when the allocated slot was starting. I wanted to mention it to him, the fact that before 13.00 is actually my time, but I was afraid the guy will snap and start being violent. So I left it there.
4. Later on a lady from the pre-install team calls asking what happenned. I tell her the story and then say I would like to cancel my services as I didn't appreciate the technicians behaviour. She insists I should carry on with the installation and asked for an installation date. In the mean time I went to the agency down town to talk to the letting agent about this as they weren't answering the phone. They said it's ok to install and the landlord is happy with that.
I informed the lady about this, but said I wouldn't be able to be available for the installation soon, so I'll go to a different supplier anyway who will post the router through the letter box for me to install it myself. She kept insisting I should go forward with installation. She put so much pressure on me and also started making me feel bad for not finishing the installation saying they went to such great lenghts to get another installation date for me. I realised the abuse and signed out saying I definitely don't want to go for Virgin Media services anymore.

Now they ring me every day to ask me to install the services and every day I say no. I'll have to bar the caller at some point as this can't continue like this.

Really abusive people. I would like to get in touch with a regulatory authority to mention this as I don't think this is good behaviour. I actually think it's abusive!!! If anyone is aware of this kind of authority please leave a comment to the review.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Warwick Virgin Media  
3 days without internet for 100s of people not acceptable! So unhappy! Virgin media I have been a loyal customer for years I am so unhappy and your customer service is awful now complaint raised! FED UP CUSTOMER !
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kingston Virgin Media  
I was sold broadband by Virgin Media with the premise of "up to 100Mbps speed". Whenever measured the speed never exceeded 19Mbps. Then I paid more for an improved speed. This time I was offered "up to 200Mbps speed". Again whenever measured the speed never exceeded 70Mbps. What does "up to 200Mbps speed" really mean? It means anywhere between 0 and 200Mbps! Now I am with an honest provider who promise a guaranteed minimum speed (not 0) and they certainly honour their pledge. Virgin Media are a bunch of cheating liars thieving the public. In fact they deserve no stars at all.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Watford Virgin Media  
I had a horrible experience with Virgin and would not recommend it to anyone I know. I will certainly make sure not to ever be a customer again. This is what happened:

I subscribed to the service October this year, however the owner of the apartment adviced 2 months after that they're selling the house and I need to move. Little I knew Virgin was not providing service in the new place I managed to find through a lot of stress and hassle.

After trying to get out of Virgin whether they're going to be expanding in that area so we could find a compromise, I was advised that:

-they don't care what the reason for the move is-read T&C's-yoire gonna be charged the cancellation fee
-find a property that is within Virgin's catchment area (hello...did you try to find a property in London? It's stressful enough and I'm not gonna look for something that is within your catchment to make a decision ehere to live)
-transfer the contract to my other property (I wonder what understanding do people working there have about their customers....do many customers have second properties? Or are you incapable of thinking about your customers out of your golden tower)

Virgin never ever asked or suggested to even consider finding a solution, or suggesting an alternative.

They will not listen to you and you will spend an hour hanging on a line just to find out that the only answer is: read the t&C's...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Virgin Media  
Enter at your own risk
Signed up to 350Mb Broadband service with this company and after paying full price for 15 Months I have yet to receive the 350Mb speeds as promised for more than a day since the beginning of the contract!!!!
Have telephoned over 10 times to complain and after god knows how many hours of discussing the same issue of not receiving the promised speed over and over again Broadband still not working to promised level despite 4 engineer visits to rectify problem!!!! Broadband is typically running between 40-60Mb speeds when checking via Ookla. Have 12-15months of Ookla history to prove broadband speeds hardly ever reaching the bare minimum that is guaranteed by Virgin!!!! Let alone the full 350Mb!
I am bitterly disappointed with the lack of service and the customer service and exhausted from calling Virgin over and over again without problem having been rectified. Despite never having received the promised download speeds or any kind of compensation for the failure of the agreement!
My advice to anyone thinking of signing up to Virgin Media is to seriously look elsewhere, in fact anywhere except Virgin, unless you want to be over charged and continuously disappointed.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birmingham Virgin Media  
The worst customer service i have ever received. they always have to transfer you to a different team and then I have to complete security again. this normally happens 3-4 time then they eventually tell you they cant help. then you ask to speak to a manager and they hang up on you.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Harlow Virgin Media  
The worst customer service
The worst customer service. Atrocious. Incompetent. Unable to speak to anyone without account numbers or 'area codes' and a very very difficult task to obtain them which leaves you stuck. Not helpful especially when you want to clear bills and have the means to do so but are unable to because of their process. This then leaves a negative footprint on your credit file through no fault of your own. Tried to speak to an online chat log, file a complaint, live text message service.... nothing worked to speak to someone. Finally when you want to cancel all of a sudden they care, explained why I was giving my notice and said I would have happily paid more just for a satisfactory level of service and when they gave up on retaining me as a customer they became aggressive on the phone (interrupting me, talking over me, abruptly hanging up). Requested a final bill to be sent to me by email on 2 separate occasions, I know they have my correct email address as they send me emails demanding me to send their equipment back (which I promptly did anyway) but fail to send me any correspondence saying I have an outstanding balance, which has now again affected my credit profile. Disgraceful. Please avoid this incompetent company there are far better service providers for better value for money too. I will never use ANY of their services.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Ilford Virgin Media  
Recently separated from my partner and wanted her name on the account. It's been 3 months and they still cannot sort this out, plus they charge a whopping £20 to do this. My ex understandably had enough of the mess of paperwork and went with different provider. I called to close to account with Virgin and they are making me pay £134 to close the account claiming I'm in a contract though this was not made clear over the phone, and surprise, surprise they don't have access to the recorded telephone conversation. Been a loyal customer for years. They are a nickel and dime you company. Never use them again. Never recommend them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Stockport Virgin Media  
Recently changed as speed was becoming worse. In this process I realised they had tied me into a two year contract at a much higher price without my knowledge or agreement. Whilst making an enquiry back in May the virgin employee had locked me into this. Looking at other reviews on the Internet it seems to be a common problem recently. Since complaining about this Virgin has lied to me (by their own admission) and not responded at all to my complaints. I no longer trust this brand.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    5 stars
Swansea Virgin Media  
Have been a VM customer for over 30 years when they were still Blueyonder.
for last 3 years they have really been unhelpfull and USELESS.
Wi Fi and broadband is non existance at weekendsand the tech support is CRAP
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Tolworth Virgin Media  
This is honestly a scam. We pay for 250mbps, but instead I don't even receive 1mbps or 500kbps. Its baffling how they dont even give us a fraction of what we are owed. THIS IS A SCAM. DO NOT BUY FROM THEM
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
81 Edgehill Road Virgin Media  
Broadband customer with Virgin for over 10 years,,as soon as I tell them I am leaving due to moving house(which will take some time) they present me with a bill for £92,, £87 of that being because I needed to leave mid contract.
Regular loss of internet in evening and night for 2+ hours sometimes for the next day as well.
If you call to complain they just continuously repeat the standard format for dealing with complaints.

Make a better choice.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
Southampton Virgin Media  
supposed to on one the best package with broadband speeds of 500 mbps but lucky to get to 1 mbps, we had them out several times and the issue magically fixes then 1 month later back to 1 mbps why??? Customer service is a joke and feed up getting the international tone meaning I will speak to someone who will just book an engineer for the least reason and send them out with the wrong fault information grr!!!!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hamilton Virgin Media  
Been a Virgin customer for 16months and subscribed to and been paying for 350mb broadband and tel line. In 16months I have yet to experience a single week where the broadband is actually what virgin promised to deliver and what actually I pay for!!!! ie anywhere near the 350mb, instead I have Ookla tests (approx 70-100 recorded test) on my phone for the last 12months and they consistently show broadband speeds of around 30-70mb!!!! I have rang up
Virgin customer services on at least 10-12 separate occasions comparing about the lack of service and after 4 engineer visits and 9 months the problem is still there and yet to be resolved!!! Engineers acknowledge problem but make small fixes and leave and problem literally returns as soon as engineer leaves! Last engineer could not even get speeds of 100mb!!
No offer to recompense loss of service and to date continue to charge me full price for the service eventhough they completely failed to deliver the service promised! Cannot even offer a date where problem will be resolved!!!
I cannot wait for any other provider to offer these speeds as I will switch instantly and never return to Virgin.
I would strongly advise anyone looking at Virgin as a supplier to avoid this company and disgraceful service and look elsewhere!
Terrible unprofessional company that don’t even have an email address for customers to make any complaints or feedback!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birmingham Virgin Media  
Was out of contract told them to cancel it before it ran out then proceeded to take another 50 pound out of my bank account then send me another bill for month after for 37 and saying i have to give them 30 days notice even though contract was ending and contacted customer service they say i will get 13.41 back really !!!! Its not my fault your customer service didnt cancel it had problems from day one had 3 hubs off them internet was going on and off constantly i am taking it to financial Ombudsman
Sunderland Virgin Media  
The relation between virgin and us is one sided. I could never contact them. The costumer service is very active just before signing the contract. After that they said goodbye and never answered.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
borehamwood Virgin Media  

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