Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3 stars
  • Customer Service
    2.8 stars
  • Speed
    3.1 stars
  • Reliability
    2.9 stars

Based on 7862 customer ratings since 2020-04-16 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,750 Customer Reviews over 94 pages

  • Reviewer
    Location
    Edinburgh
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      1 star
    Comments
    Abysmal customer service. It has taken me over 10 hours of phone calls to get our service switched between houses. They disconnected our service 2 days early, which prevented us working from home. I complained and received a goodwill gesture of £20! That's £2/ph of time spent on the phone, and doesn't include lost revenue!
  • Reviewer
    Location
    Newbury
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    After a year with Virgin I can tell you: DO NOT!
    * The router provided has very weak WiFi signal
    * Even using a cable connection to the router, the speeds are APPALLING! I bought into 100Mbps and my download is somewhere around 30Mb and sometimes in the single digits...
    * Reaching these guys is impossible. No email or chat, so you have to hang high and dry on the phone for hours
    * The final touch: when I called today to ask not to renew my contract (6-Oct-2020, 10:06): She started blaming my house, the websites I access... I am an engineer of 20 years now but the person from Billing knows better!
    Then she offered me a discount - I told her it's actually a negative that they didn't give me their best price until I threatened to leave. She offered a further 5 quid discount :D :D :D I wouldn't take it for free at this point!
  • Reviewer
    Location
    Liverpool
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I had the misfortune to be a virgin customer for many years and spent thousands of pounds on there products, however due to ill health and family bereavements I never used any for months and tried unsuccessfully to downgrade and when I did they made me sign a new agreement which under surest through stress I did but they where still trying to fleece me so when my mum died I tried to cancel and the fee they are asking for is nearly a years money I feel depressed over this virgin are crooks plain and simple and I am going to spend months letting the whole world know
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Useless customer service. I called and agreed on a new deal for my broadband but then when called again to confirm it was made incredibly difficult for me to confirm because they seemed to think that the deal I had been offered was too cheap and I had been offered it wrongly. However rather than simply telling me I couldn't have the deal anymore, I was led to believe that the extra discount had to be a special type that wouldn't appear in the automated email correspondence. This caused me to be locked in to a deal far more expensive than I had originally agreed to. Now it is up for debate as to whether I should have believed their rubbish about a special managers discount, however the very fact that they attempted to mislead a customer in order to lock them in to a more expensive deal is utterly outrageous. As soon as my bad value deal with Virgin has ended I shall be leaving and taking my business elsewhere.
  • Reviewer
    Location
    LIVERPOOL
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Virginmedia broadband client for 3 years
    I am their client for 3 years, the first year with a contract and the next 2 years without. This year Virginmedia broadband decided to convince me to re-enter the 18-month contract. They made me an offer, I accepted, after I was contacted that the offer that was accepted by me is not correct but they will continue to respect it, after 3 months they do not respect the offer and I am forced to take them to court. When you go to chat with them or you call them on phone you have to wait between 1 - 2 hours if you are a client, if you want to join them they gonna respond in 1 minute but after you join them we gone see you here complaining with us :)
  • Reviewer
    Location
    Oxford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      1 star
    Comments
    Every couple of days it drops out for anywhere between 5 minutes and several hours. Close to impossible to speak to someone (have given up twice after hanging on for 40 minutes). Web help is useful for such intermittent issues
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    Extremely rude customer services: after waiting for more than an hour to talk to someone they hung up on my when I asked to talk to their supervisor. The next day I phoned again and they hang up on my when I ask about compensation. Internet is broken in the street and they say the first available date possible to fix it is in a week and a half time.
  • Reviewer
    Location
    Blackpool
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Just had 100m fitted and its total crap.The worst thing though is customer service, some else commented that they're morons but they're far from it.Its a carefully worked plan to send you round in circles.lve ripped mine out
  • Reviewer
    Location
    Holborn - London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Do not go near these people with a barge pole, completely inept at there jobs. Left hanging on the telephone for hours, repeatedly asked for the same information. Not interested in you as a customer.
  • Reviewer
    Location
    Gateshead
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    I’m not one to usually write reviews I don’t think I ever have to be honest, however my experience within two weeks of being with this company have been appalling. I’ve been charged over 100 pound for a bill that’s only meant to be £33.99 and they have told us its going to be 180 pound to leave contract even though we asked to leave on the 14 th day of our cool down period. It’s a right mess on. I wouldn’t recommend them at all.
  • Reviewer
    Location
    Reviewing
    Virgin Media
    Date
    Comments
    For last two weeks I'm loosing internet connection every 2-3h, I don't know what is going on, but last time Virgin is rubbish.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Worst unnnprofessional uncaring setup, avoid
    Flatmate made redundant dye to cv19, had to return to Hungary, contacted VM regarding transfer of account over to me, was advised same package at same price £26 per month can be transferred over except must pay £20 fee and start new 12 month period.
    Agreed so emailed VM my completed transfer form plus proofs, luckily in email, I stated I'm taking over this account base on agreed discussion that it's for same package and price.
    VM replied email confirmed transfer, two weeks later sent invoice for £49 per month.
    This started 2 months of hell, VM cannot find my account, wrong acvoun number, cannot set up website account, long queue waits phone calls, rude unfriendly Indian call centre, few calls cut off whenever we wanted to complain or assured complain noted, escalated and manager will call back but no one does ...
    After two months of no customer service help to mitigate our concerns, VM starts to threaten non payment of their unwarranted invoice at £49 I stead of agreed £26 per month. VM started adding late payment fees, threats of credit reference affected, court summons etc
    We wrote to complain formally, VM replied assuring case escalated, someone will call to discuss, no phone call
    We filed complain with CISAS, VM replied, claimed they called, but no answer, not true as no missed calls, VM request we text them, we did, several times, no replies
    Then VM terminated our service, leaving us without phone or broadband in middle of CV19 pandemic unable for both of us to work from home!
    CISAS accepted our complain, gave VM 10 days to reply, VM did not even bothered to reply to CISAS until 11th day, a day after dateline, VM submitted their printouts of their system notes of my account where all important facts like my original email stating I'm applying for account transfer on same package and price per month, we're missing, instead VM's notes states; no record!

    VM subjected us to 3 months of hell, hoping their could bully us into paying their unwarranted demand, not realising we would stand firm against such malicious thieving corporates.
    We persevered, at extreme stress and cost having to tether our phone connection at higher mobile internet cost which are at best unreliable, prone to drop outs etc, but we would not allow VM to think they can bulky us.
    Never again, after this contract expires, will we EVER transact any VM services again ...
    Avoid or be at your own peril
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    the Customer service is despicable. You’ll spend days (at one point I was calling every couple of days for a month) talking to IT support as my connection kept dropping - each team member will come up with a completely different explanation of the problem to the next. They are clueless which is both frustrating and disheartening. Being with VM I paid a premium price for mediocre broadband and the worst customer service you can imagine. They would desperately try and keep you at the end of your contract and even try and scare you into believing you’ll never have fast internet again without them (which is a complete myth).
    I’ve switched to Vodafone and couldn’t be happier. Never again.
  • Reviewer
    Location
    Brockley, London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    As a couple who are dependent on the internet for online work, meetings and providing therapy session via video - whilst the speed is good, the reliability is not. The dropouts that happen at least 3 times a day on both of our laptops, and during client sessions is incredibly frustrating.

    When trying to cancel our broadband, was advised it would only be cancelled without a fee if we could prove it happens on 3 consecutive days for a certain period of time.

    We've just had to deal with the brunt of it, but will not be recommending or using Virgin Broadband in the future because of this experience.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Absolutely awful.
    I've been having broadband and phone issues for quite some time, admittedly its intermittent. It might be fine for a month, then down for a week, then working again for a week, then down for a day. Phoned VirginMedia customer support numerous times, I've had a new router, been told its a area outage although nothing appears on the website. Eventually they sent an engineer who took about 10 minutes to discover there is a problem with the line running from the cabinet in the street to the house and it needs to be replaced, an engineer was booked and I didn't mind having to wait the 3 weeks.
    Day of the appointment arrives, no-one turns up. Service starts working again and I assume everything is fine.
    Then I get a text message confirming an engineer booking, I call Virgin to check whats going on and apparently someone did come but didn't want to bother me, the person they told to make sure I was in and asked to confirm if I had any COVID-19 sysmptoms, as they were only working outside. Anyway turns out they couldn't replace the cable so another team were sent, I don't know if this lot turned up but no-one let me know if they were here. They also couldn't replace the cable so a third team were sent, this one definitely did arrive because they knocked on the door and spoke to us. They replaced the cable and I was then getting full speed internet again... only they broke the phone service.
    Once again I had to call VirginMedia who didn't answer the phone, so I booked an engineer online, they came out and couldn't fix the issue, instead they had to send another engineer to port my phone over so, after about 10 days with no phone, it is now connected to my SuperHub3 (which is not super at all, it may be the worst router I have ever used... and I've been a customer since the NTL days so I've had plenty of useless VirginMedia kit).
    In between all of this I have phoned and made complaints, they don't really care. First I asked for the automatic compensation, but apparently because the service was intermittent, you see sometimes my 362Mb service managed to achieve a 0.1Mb upload speed, so it wasn't completely broken. OK well what about the phone line that they broke, apparently the computer says NO, its an automatic thing and Ofcom a actually makes the decision, not VirginMedia and Ofcom says that them breaking it doesn't qualify as actually being broken. Absolute Rubbish!
    I'm not concerned with compensation, all I want is not to have to pay for a service that wasn't getting, I don't think that's unreasonable, but they won't offer me more that £20 after the 3 months of terrible service, lots of engineer visits and taking £150 in bills. They also won't let me out of my contract, I'd rather go and get 67Mb broadband from a company that don't lie than continue to let this bunch profit from me.
    Anyway don't use VirginMedia!
  • Reviewer
    Location
    Wimbledon
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely terrible service. I have the mega pack and the internet speed sucks. Please avoid Virginmedia broadband at any cost unless you are foolish.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Comments
    Unbelievably bad customer service. They disconnected me by mistake and I've been back and forth with calls to try to get re-connected for the last 5 days. Each time I call I wait for more than 30 minutes and then whomever I speak to in customer services usually has no information about what is happening with my account, or passes me to another department at which point I'm usually cut off. How can they get away with treating customers like this.
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid at all costs

    I saw a Virgin fibre broadband deal in August 2020 which I thought I would switch to from my current Sky. I then signed up for Virgin. I was given an installation date of 30th August, and was told that some external work would be done.

    I told Sky about the move, so my broadband ended with them on the 30th. However, on the 26th August I got a text from Virgin saying that they can't now install my broadband as external work has not been carried out. So with just 4 days left, I had to scramble to get Sky to keep my broadband up and til the 18th Septmeber, the new installation date. I received no apology from Virgin.

    On the 17th of September at 9pm, I got a text saying the Virgin Media engineer would not be coming down tomorrow as further work would be required. The installation would now take place on the 9th of October. As my Sky was being cancelled the next day, it was too short notice for them to prolong my internet.

    So now I have no internet access at all. As I work from home and use Zoom nearly every day, this is a massive inconvenience. To make things worse, due to Covid-19 lockdown restrictions in my area, I cannot travel to a family members house to use their internet. I have received no apology from Virgin, so I have cancelled them. Currently I am waiting for Plusnet to install my new broadband.
  • Reviewer
    Location
    Hemel Hempstead
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Speed when you have it is good
    Price increases over time and never offer a good deal to lonstandung customers until you leave.
  • Reviewer
    Location
    Cambs
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Just the worst company I've ever dealt with. Before I joined I heard that their customer service was bad, but I decided it couldn't be THAT bad. It really, really is. On top of that, given I have the 'ultra-fast' fibre, it doesn't half buffer a lot when trying to do something as simple as watch iplayer. It regularly drops out too.
  • Reviewer
    Location
    Finchley Central, London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Broadband deal looks great on paper. 200mbps for around £35 is a great deal! If only it was 200mbps, and not 2mbps 30% of the time.
    Customer service is absolutely appaling, it takes an hour to get in touch with someone, and they have absolutely no idea what to do or how to troubleshoot this. Questions such as 'have you tried moving closer to the router?' when I am connected with a Cat6 cable (which was stated multiple times before). I ended up buying my own router and using the VM one as a modem only, which made no difference to the bandwidth reliability.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Easily the worst service out of any broadband provider. I've spent SIXTEEN days on their online chat trying to renew my package and secure a discount. I've been 'transferred' about 12 times, they are all completely ******* useless. Never in my life have I had to deal with a bigger bunch of hapless morons.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Drops many times a day . Sometimes needs router restarted. Much worse than BT Broadband. Long wait to speak to anyone
  • Reviewer
    Location
    Middlesex
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    No stars , Waste of Time, Zero customer service and no complaint team exist, last 3-4 months keep registering complaints and no reply, Virgin Media your managers are cowards, they never call back to face issues neither your complaint team.
    My complaint numbers are as below

    1) COM104060965 - Registered 24/06/2020
    2) COM104116908 - Registered 29/06/2020
    3) COM104132727 - Registered 08/07/2020
    4) COM104222314 - Registered 01/09/2020

    Not a single call back, Only word i have for your service is rubbish. And your Wifi is slower than 2G. Refund my all money.
  • Reviewer
    Location
    Wrexham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I am very unpleased. New customers don't pay much, but the internet is very weak. Then when your contract ends, you find out you have to pay £ 90. I called a month before the end of the contract that I don't want to continue. They said okay, I even got a confirmation email. Now I look at my bank account and see that £ 94 has been taken from me. I go to my virgin account and see that the contract has been extended because I did not let them know that I do not want to continue. Now I have a problem because probably I will not get my money back. I do not recommend!
  • Reviewer
    Location
    Nottingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We received our virgin media package 7 days ago which included the hub 3. Once plugged in and setup the internet just never turned on. I've tried everything, restarts, manual resets, searching the forums, running diagnostics, asking Virgin for help. None of them work as Virgin seem to put money first and customers second. I have been trying to contact virgin for days now and it seems impossible to speak to an actual person that isnt a bot putting you in a continuous loop. The phones just say "we will send you a link via text message to book a technician" Ive tried close to 10 times and each time i never recieve a text. The service is just appaling, we booked a slot for our router to get delived and that even got postponed by a week and then this happens, so all in all its been 2 weeks and we have no wifi.
  • Reviewer
    Location
    Grimsby
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Broadband speed is a con for the price they charge, but the real problem comes when you have a problem. I went round in circles for months when they disconnected me during upgrades to their system. They gave me no discount as they said sometimes it came back on in the middle of the night for 2 mins so that counts as service. Eventually I went to Sky which I really did not want to do, turns out the service is better, they put it in within a few days and now Netflix doesn't buffer anymore. So happy to finally quit Virgin after years of being a good customer.
  • Reviewer
    Location
    Croydon
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    I was given less speed than I was offered and I paid more than I should have not for a couple of months. I complained and I was offered an apology but no a refund of the months I overpaid. I think I was scammed.
  • Reviewer
    Location
    Bristol
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Virgin media, what can you say? The used to be a credible company when it was virgin mobile, now they are truely awful, yea the broadband isnt too bad.. but its expensive as hell. worth it? I wouldnt say so. If you have an issue, which you will... youll have to be ignored, hung up on... and just pushed round in circles. Don't bother. If you want awful customer service...dont pay a premium for it. The tv service is slow, expensive and out dated.
  • Reviewer
    Location
    Winchester
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      2 stars
    Comments
    Took 6 weeks to install. Originally was given a date after 4 weeks but then the day before get a text saying its been moved forward 2 weeks without an explanation. Now i have nowhere to work and do my online exams.
  • Reviewer
    Location
    Surrey
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Run Run Run away from pathetic service provider, don't look back

    Needed new installation, run away from this pathetic service provider.
    This company, their support staff(online, phone) are bunch of jokers, doesnt have basic sense, they dont keep your appointment and make you spend hours with and quitely disconnect.

    My experience:
    Ordered new installation on July 10th, were supposed to install on 4th Aug, there was no update till I contacted on 5th Aug to asking why not installed, after waiting on the phone hours, they gave 31st aug as day of installation and thought they will not miss second time and had canceled my existing contract. 4pm on the day of installation no update, I couldnt believe it was such bad service provider it is, spent hours on online chat to tell me I should contact installation team, spend 4 hours with 5 different people from morning, these bunch of ethics less jokers keep you on hold and disconnect silently after 1+ hrs.. left with no internet.. moving to new provider...

    If I had option to rate negative, I would....

    Look for some other provider even they don't provide same speed as Virgin, its not worth an hassle with these a**ho**s
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    So much for Virgin Media supporting NHS workers cancelled with them in June now sending threatening letters to pay for a phone line I don't have anymore. Worked right through Covid now off I'll with stress. Maybe should contact Piers Morgan he supports us key workers and he might get it sorted as I can't
  • Reviewer
    Location
    south london
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Bad service over the year of the contract, broadband interrupted constantly - which obviously was annoying working as an NHS worker from home.

    They are unprofessional and behave like 5-year old children - I complaint several times and the only answer to my complaints was that they called me back but could not reach me - which was NOT true as I had not received any call.

    Due to MULTIPLE problems when I cancelled my services with them, I asked to speak to a manager and I was told that "they would call me back". Did not happen. I called them back several times asking to speak to that "manager", who finally called me and hung up so quickly that I could not even answer the phone!!! I called them back and am still waiting for the call of the manager... (for more than 1 month!!)

    The customer service is too ridiculous!!!

    As I cancelled my account they said that I had to send back my box or they would charge me 100 pounds. I explained that I was self-isolating and could not go to a collection point and I was answered:

    "just drop the box, you will not have to go wait in the queue or talk to anyone there"
  • Reviewer
    Location
    Leeds
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Getting 1.55Mbps instead of 200Mbps that I am paying for. Connection is very unreliable, constantly keeps dropping out. Also it is impossible to contact their customer support in any way...
  • Reviewer
    Location
    Glasgow
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Worst customer service ever.
    They take million years to support your problem.
    Assisting agent is impolite, not supportive, and not helpful at all.
    Horrible experience.
    I would definitely not recommend using their service for anyone.
  • Reviewer
    Location
    S Derbys
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    It's a commodity. It should work well 7 fast 100% of the time to be adequate.
    Good customer service, clear billing, easy website, etc are potential differentiators and this is their failure.
    Customer service is v v bad.
    After a power surge that killed the router, it took me 1hr 20mins of hanging on the line waiting to be answered before I could get through to someone who could send me a new one. Will switch as soon as my contract expires.
  • Reviewer
    Location
    Manchester 0161 manny on d map
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I've had my wifi since April and my sons and I can not use the wifi for our rooms my boys have been complaining since the day they installed it that they can not play their games without "lagging out" i switched from sky to virgin and i have so far regretted my decision.
  • Reviewer
    Location
    Bath
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Probably the worst company in the U.K. Their broadband is good and fast but that is where it ends. Their customer service is absolutely appalling and they don’t care. You wait for ages to get through and when you do you have a job to understand what is said and you invariably get nowhere. Their pricing is smoke and mirrors and in order to get a better price you have to negotiate or threaten to leave. They tie you in with so called discounts and bonuses and stick you with price increases every few months. If you have a feasible alternative don’t go near them.
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Virgin Media
    Date
    Comments
    I am writing this review while I sit on hold for the 36th minute with virgin media. The problem I'm facing is one caused by virgin media. Our bill is issued on the 14th with our direct debit being taken on the 4th. Theyve now suspended our services because our current bill hasn't been paid yet. I am angered by this dreadful negligence and oversight by a company that boasts to have such good relations with its customers.

    This is unacceptable and will be looking at other companies to go with. I suggest you do the same.
  • Reviewer
    Location
    Bradford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Actually the worst company ever. I would never EVER go with virgin again. First of all I was put on the wrong package and had to pay a lot more than what I agreed to and was stick in the contract until the end of the 12 months even though it was there fault! I have been unable to contact them through the pandemic period. They are unhelpful and absolutely useless. There website is awful you can't even access anything. Seriously avoid this company I am surprised they are still running. Will definitely be going back to sky.there internet constantly stops and starts.

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