Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3 stars
  • Customer Service
    2.8 stars
  • Speed
    3.2 stars
  • Reliability
    3 stars

Based on 1011 customer ratings since 2023-04-13 (Show all time ratings)

Visit Virgin Media   Read our Virgin Media buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

4,679 Customer Reviews over 468 pages

  • Reviewer
    Location
    Hatfield
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Reliability
      1 star
    Comments
    Virgin cable internet in the Hatfield area is terrible and should be avoided at ALL costs, the d/l speed is awful the majority of the time and the ping to london has been in excess of 8 seconds (once) and regularly exceeds 2 seconds. They have sent engineers to rectify the problem who appear to do nothing. In short, go with another supplier, even if it has to be good ol' reliable copper wired.
  • Reviewer
    Location
    Bristol
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    10meg connection. 50kbps after 5pm. Rubbish. I'm thinking of cancelling.
  • Reviewer
    Location
    b
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    Comments
    Reliability poor, Promised upto 20Mb, but still 10Mb. Cust paying more for L package and get same speed as M cust. Indian call centres are a joke. Poor english, lack understanding, read from scripts..... why do they pretend to be called 'David' or 'Simon' ... to make us believe they are in uk? Complete joke.
  • Reviewer
    Location
    stockport
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    Comments
    Average is what I call Virgin Media Broadband. Customer service technical support not that great. whilst reporting a fault they said its been fixed just as my modem went off. they then change their mind and said its a modem fault. I know its not a modem fault (I am a network technician) most of the time the service is stable, a little slower than what I would like. Speed restictions are in place between 5pm and 11pm. when calling them they have automated selection which talks way too much. I would say to anyone thinking of joining them. most of the time its a fair service 80% of the time the other 20% I would say poor but not completey bad.
  • Reviewer
    Location
    blackburn lancashire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    when speaking to a customer adviser you find you are speaking to somebody abroad they dont seem to understand English and after 20 minutes on the phone i gave up
  • Reviewer
    Location
    Belfast
    Reviewing
    Virgin Media
    Date
    Ratings
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Brilliant speed and value for money WHEN ITS WORKING! Very unreliable.
  • Reviewer
    Location
    warwickshire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Customer Service
      3 stars
    • Speed
      1 star
    Comments
    supposed to be 20meg download, have not reached that yet in 2 years, very poor ..
  • Reviewer
    Location
    le2 3ga
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Reliability
      3 stars
    Comments
    slow broadband - I'm on 10mB, not a lot I know, but it shouldn't be this slow.
  • Reviewer
    Location
    west drayton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    not impressed by the speed
  • Reviewer
    Location
    livingston
    Reviewing
    Virgin Media
    Date
    Ratings
    • Speed
      3 stars
    Comments
    it is all about sales with virgin , i have the top 50mb package at 45 pounds on it own and never have had anywher near this speed on avg over 26 weeks my speed was 11mb, virgin unhelpfull staff point out that 50mb is not what was promised at all, it is up to 50, not 50, most expensive but no where near the best, if the drinks industy sold beer in up to a pint but only supplied a pint once in a blue moon no one would buy beer, out and out dishonest

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.