Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3 stars
  • Customer Service
    2.8 stars
  • Speed
    3.2 stars
  • Reliability
    3 stars

Based on 1011 customer ratings since 2023-04-13 (Show all time ratings)

Visit Virgin Media   Read our Virgin Media buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

4,679 Customer Reviews over 468 pages

  • Reviewer
    Location
    Guildford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Well where to start ...I thougt I would get a great deal on tv phone & bb for the past 10 months I had to call 5 times about their bb so then when I rang to find how near I was to end of contract I was told if I wanted to give 6 weeks notice I would have to pay early termination or ring back in 2 weeks to give a normal months notice to get out of that clause.Over the next 2 days they came back & quoted £27 for just tv when I originally enquired about just tv being quoted £67 then over the weekend they cut my phone off which I hadn't asked for then when rectifying this I was told it would be 2hours now the tv has stopped working. I don't think I will be ressuming as a tv only customer now !
  • Reviewer
    Location
    Leicester
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    overall pretty pleased with the service although sometimes customer service is a little poor and cant understand what they mean and i'm finding that in the evenings my broadband speed drops to as low as 1 Meg
  • Reviewer
    Location
    M21
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Sporadic connection, in central Manchester !! The new e-mail is a nightmare
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    Comments
    Unbelievably fast broadband on desktop and laptop (getting over 40mb on both. Kids love the Xbox360 and always host as they always have fastest connection. Good customer service as well.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Virgin has one major flaw, no guaranteed upload speed. This means they cannot guarantee you can send emails, upload videos to Youtube, put pics on Facebook or anything else for that matter of fact. I get 0.08 meg upload speed, meaning it could take 3 hours to send a 1meg email. Not good enough.
  • Reviewer
    Location
    Washington
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Started off fine (around three years ago) but has since deteriorated to a service with constant outages and, at times, snail pace connection speeds (0.5 meg on todays test). With a call centre in Bombay, it all adds up to one very unsatisfied customer - if it hadn't have been for the cable TV package (which IS good), would have changed months ago.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Installed 2 weeks ago, a fault on connection meant our internet couldn't be processed for a day after installation. This was followed by a 2 day fault in my area preventing all internet from working. We then got internet for 3 days before it failed again, a technician couldn't get out to us for 5 days and then on the date he was supposed to arrive he didn't show. Quite simply the absolute worst customer service I have ever experienced, offshore helpdesks that don't understand english coupled with onshore staff who lie just to get you off the phone. I have put two written complaints through as well verbal complaints without response. Over a 2 week period I have had to make 22 calls to their helpdesk, I've made a record of every call and this has been included on a complaint. I cancelled the service tonight as it was making me go grey!
    My advice: DONT GET VIRGIN!
  • Reviewer
    Location
    Aylesbury
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Don't know why other customers complain about virgin costing so much to contact as they use a free phone service, i have no complaints get 48 - 49mb regularly on a hard wired connection & using wireless it drops due to it changing priorities on the wireless router as hard wired gets main use for ps3. I am very satisfied & problems ( 3 )i've had over the last 10 years have been dealt with promptly. No real complaints other than them insisting on installing the 50mb modem for an extra £35 when i could have done it myself.
  • Reviewer
    Location
    North Shields
    Reviewing
    Virgin Media
    Date
    Comments
    Slowish Speed but good overhaul backup and Virgin keep asking if Im happy with the service but I think I could do better...
  • Reviewer
    Location
    Shropshire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Out of 10 meg I get between 7 and 12 depending upon which site I use to do the test and how heavily their websites are loaded. No complaints other than getting an engineer can take 2 -3 days

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.