Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3 stars
  • Customer Service
    2.8 stars
  • Speed
    3.1 stars
  • Reliability
    2.9 stars

Based on 7457 customer ratings since 2020-05-12 (Show all time ratings)

Visit Virgin Media   Read our Virgin Media buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,777 Customer Reviews over 95 pages

  • Reviewer
    Location
    Nottingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Extremely satisfied with the speed, customer service and reliability of Virgin Media, especially since the free 'VIVID' upgrade to 'Up to 150 Mbps' recently. The new SuperHub router is extremely reliable and has excellent signal strength so I get the full speed of the connection (usually in excess of the 150 Mbps headline speed) even in my office, several rooms away from the router.

    Customer service via the social media team and the online chat are always quick and helpful, I haven't needed to resort to phone-based support since this was added.

    I'm also very happy with my M+ TV package, especially as new channels like FOX and Sky Arts keep being added. The TiVo box is fantastic. I wish that more of the high numbered channels like Universal and Syfy would have subtitles on their TV shows, but I understand that this is the channel's fault and that the same is true on Sky.

    I've only dropped one star from my Satisfaction score because of the regular slight increases in price, but as the product has consistently improved over the years, it's hard to argue that I'm not getting value for money. Nonetheless, I would definitely recommend Virgin Media.
  • Reviewer
    Location
    YORK
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    The best. £39.95 for 100mbs broadband and medium tv package cam not beat it.

    Why people moan about not getting full speed?? Its called traffic management all providers implement this at busy times but even so i still get a solid 80mbs through the day 8-9+ devices connected to it aswell.

    So yet for the price its amazing.
  • Reviewer
    Location
    Newcastle upon Tyne area
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Happy enough...
  • Reviewer
    Location
    Manchester
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Love virgin media , have not had a problem with my broadband for almost a year now and the speed is great. Unlike BT if there is any fault with broadband and an enginner comes out its free of charge.
  • Reviewer
    Location
    Hampshire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    After being completely screwed over by BT, it’s nice to have Virgin Media back in our lives. Our activation date for BT was over a week after signing up. Then there were “issues” and they delayed it by another two weeks! Called Virgin and they sussed us a router and got us fibre broadband in TWO DAYS. Currently have an avg download speed of 150+ mbps! The only issue we’ve had previously was at our previous property and the WiFi kept going down - turns out too many devices. Upgraded to router and no further issues! We love Virgin Media!
  • Reviewer
    Location
    County Antrim, NI
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have been with virgin for about 8 years now with Broadband, TV and phone package. Although its a little pricey, I've never had any complaints with broadband speed or reliability. I had one issue about 2 years ago when my service completely stopped working, but this was fixed 2 days later by an engineer, free of charge. The only issue that I have ever had, is sometimes the customer service agents are a little difficult to understand due to speaking in broken English, but apart from that it has all been good (and long may it last)
  • Reviewer
    Location
    Wembley
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Hi

    I am quite surprised that VM don't have a higher rating. Every time we have had an issue VM have been brilliant. You see the quality of a company based on their ability to resolve problems. I had a problem and was about to leave VM - was really pleased the problem was resolved very well hence this review. Look at the speed offered by VM not one can match this - I know quality of service is more important and I must say on VM are good - could do better but in comparison I think are better then others my opinion

    VM look to resolve a problem not get you to agree to make a payment for an engineer to visit. A company as large as VM will have things go wrong - from me experience they make every effort to resolve the problem. If they fail they don't hide behind the contract. Overall I would give them 5*

    Well done VM keep up the good work
  • Reviewer
    Location
    Gloucester
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have been with the local cable company (orignally United Artists Cable) since they dug up my street in 1995 to lay the fiber optic cable. I currenyly pay an average of about £45 a month for telephone, 70mb/s broadband and TV.

    Whenever I check the download speed (usually a couple of times a week), I get a reading f between 58 and 62 mb/s. So as far as I am cncerned, I am getting what it says on the tin!

    Reliability is first class - just the occasional outage for a short time abut nce a year.

    The only fault with the service is their 'customer service' lcated in a call centre somewhere in Asia - hard to understand what I am am being told, and often the 'agent fails to grasp exactly what I am saying!

    Overall, I'm a happy bunny
  • Reviewer
    Location
    Southampton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I'm on Virgin Media's up to 200Mbps broadband. I've only had it for a month, so early days, but so far so good. Using Ookla's Speedtest app on my mobile I consistently get 210Mbps download, 12.3Mbps upload and 15ms ping. It's not cheap but there's nothing else at this price anywhere near those speeds. I work in software / networking and this allows me to work from home as efficiently as if I were in the office. Reliability has been 100% so far as well.

    The only negative is having to wait in all day for the home install package - why can't they give a sensible delivery window?
  • Reviewer
    Location
    East Kilbride
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Broadband speed is great, wifi is a bit disappointing
  • Reviewer
    Location
    Reigate
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have to admit they are not the chepest but have an excellent customer service (they answer within 1-3 minutes, I asked for older bills- they emailed it to me, they give resonable offeres, etc)No internet from any provider is at the maximum speed promise. I have 100MB and I constantly receive around 60-80 , once I had 110MB, but also when is high traffic droped to 40, etc (traffic measured through wifi/ not ethernal cable). Anyway I could still do my things. very occasionally (1-4 times a year) the internet fell compleatly and they fixed it in with 1-2 hours and once overnight (was frustraiting but nobody's perfect) I have been with them since 2011. Initially in Derby then in Reigate. Reading reviews and dealing with other providers( talk talk for instance/over the phone)OMG I prefer virgin media anytime. As over all satisfaction; they are the best you can get.
  • Reviewer
    Location
    Reigate
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have to admit they are not the cheapest but have an excellent customer service (they answer within 1-3 minutes, I asked for older bills- they emailed it to me, they give reasonable offers, etc)No internet from any provider is at the maximum speed promise. I have 100MB and I constantly receive around 60-80, once I had 110MB, but also when is high traffic dropped to 40, etc (traffic measured through wifi/ not ethernet cable). Anyway I could still do my things. Very occasionally (1-4 times a year) the internet fell completely and they fixed it in with 1-2 hours and once overnight (was frustrating but nobody's perfect) I have been with them since 2011. Initially in Derby then in Reigate. Reading reviews and dealing with other providers ( talk talk for instance/over the phone)OMG I prefer virgin media anytime. As overall satisfaction; they are the best you can get.
  • Reviewer
    Location
    Kent
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Never had a problem with my Virgin package , great service , broadband is fast , The cable TV has never gone wrong , so I'd recommend Virgin to anyone
  • Reviewer
    Location
    Letchworth Garden City
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    I am very pleased indeed with our Virgin package.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    I had 12 month contract and the service has been good. I have been with a few different providers and the service I have received with Virgin have been very good. The speed is generally consistent when I have checked. Game downloads are at expected speeds (via Ethernet). Netflix/Amazon Prime have been fine including 4k content. However, there have been a few outages (more than BT that I used before) but still acceptable. Considering the recent Covid situation, home broadband has never been more important and fully utilised across the country, and Virgin have been great.
  • Reviewer
    Location
    LONDON
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have been with Virgin for more than 3 years and pay for 100mbs. I installed WiFi UK mesh network and get 107mbs!!!

    All the places where where Virgin provides Internet the speeds are fabulous.

    Before Wi-Fi UK guys I stalled my mesh network, I could only get maximum of 70mbs from the original VM router. The WiFi signal was dropping too often. There were black spots upstairs and no internet in the attic. Who would be satisfied with lower speeds and rubbish coverage? Ps range extenders Virgin give out didn’t solve the problem. After I installed the WiFi UK mesh I get the internet I pay for everywhere and am a very satisfied customer of Virgin.

    Customer service isn’t bad either.
  • Reviewer
    Location
    Harlow
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    We pay for 200 Mb internet and it's normally around 130 Mb and we pay £37.50
    In three years we only had a problem with our lane line and while the engineer was here they fitted a one modem. Great service and reliability.
  • Reviewer
    Location
    Middlesbrough
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I've been with these guys for about 5 years. Moved to BT for 18 months, which was one of the worst moves I have made... At the end of the contract, I went straight back to Virgin Media.

    Very good speeds and reliable connections where I live. Recently speed was doubled for free - so pretty nice to have something like that for nothing.

    In the 5 years, it's only failed once that I can remember and that was an old terminal box at the wall that had developed a fault - engineer came out the next day and replaced it.

    The only downside is that if you want to get in contact or speak to someone it's hard to find the right section - but that's minor as it happens infrequently.

    In general, the best broadband provider I have used!
  • Reviewer
    Location
    Newcastle
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Recently joined Virgin media again and so far so good, left Virgin in 2014 and switched to Sky (BIG MISTAKE). Paying for 100 Mbps and that's what I'm getting with a much more stable connection than Sky. HAPPY AT LAST!
  • Reviewer
    Location
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Whenever i've worried about my broadband virgin media are always there to help out!! Outstanding customer service and amazing broadband
  • Reviewer
    Location
    Coventry
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    My experience has been second to none. I get my full 50Mb any time of day and night and have never had an outage in 24 months on this package. My upload is always 4.7Mb+. My connection has no packet loss and 0 jitter most of the time.
    Customer service, even off-shore has generally been good for me.
    Isn't it a pity that the speedtest at broadband.co.uk doesn't support Virgin speeds of 50Mb and 100Mb. Their customer service say the speed test doesn't support cable platforms. That makes this site biased in favour of ADSL and copper.
  • Reviewer
    Location
    Manchester
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Wanted fast reliable broadband, got exactly that. Little bit more expensive on the broadband but you get what you pay for - so would never go anywhere else now.

    Catch up and on demand works well with the new V6 box.
  • Reviewer
    Location
    Rugby
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Very reliable service providing good speed - maybe need to refresh the modem once in a while to maintain top speeds plus they provided a new modem last year which obtained the 20mb or at least 18-19mb. Can't fault them except their service is expensive and what I pay bears no relation to the low prices currently advertised. I am thinking of changing but I know I will miss the reliable & fast cable service so might just see if they can offer a better price deal. Their tv is good and I can't really fault them.
  • Reviewer
    Location
    Newcastle Under Lyme
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have been with virgin for three and a half years on an internet only package for 30mbps fibre unlimited. Only leaving as I'm moving to a place where it's not available in the area (gutted).

    In 3.5 years we have had three probelms
    1.) The "super" hub provided is far from super. My other half had to set it to modem mode and use a second (better) router to produce a wifi signal that would span the distance of our one bed flat.

    2.) We lost service for about 2 days due to a problem with the nearest green box. We received regular emails to let us know what was going on and I think we received a small discount without having to ask for it.

    3.) I have had problems logging on to the website for some reason. Repeatedly said my password was incorrect when it wasn't.

    Other than these three points the service has been consitant and fantastic. I am able to stream netflix while my fella plays games online with absolutely no issue. The download and upload speeds are rapid. The only time I have called customer services was today (to cancel) the entire call took about 5 minutes, so nothing I can complain about there.

    Now I am faced with the arduous task of finding a decent DSL provider who will no doubt force me to pay line rental. Urgh.
  • Reviewer
    Location
    Watford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Virgin has been excellent for us. Very very reliable: very quick broadband and when I have had to use customer service they have been good and helpful.
    We were with Sky who were appalling. My only criticism is the price.....what was a sensible £75 a month for TV, phone and internet has crept up to £97! Recommended if you can get the price right.
  • Reviewer
    Location
    Runcorn
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    My service was 2mbps & I never got below that. It's been upgraded free to 10mbps & I think the result of this test is excellent.
  • Reviewer
    Location
    Oxford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    In comparison to the other reviews, I had a good experience with Virgin last year.

    Our package was 60mbit. Our speed was at least 60mbit ALL THE TIME. It sometimes reached 70mbit. Very very few dropouts, never lasted more than 5 minutes.

    Customer service has always been great. They even give you the mobile number and email of the person you are on the phone with (and they really do try and phone you back, even if you are in another continent!)

    Signed up for a new package, they gave me a 6 month contract. Free installation. Slight wait for the engineer though, but that's the same in all the other cheap broadbands.
  • Reviewer
    Location
    Sheffield
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    EVERYONE COMPLAINS ABOUT THEM INCREASING OR CHANGING HOW MUCH THEY AGREED TO CHARGE YOU BUT... WHEN SIGNING UP, YOU CAN MAKE THEM AGREE NOT TO CHANGE PRICES AND THEY WON'T!!!! In every contract, Virgin state in terms and conditions that prices may change and when signing up over the phone, if you mention you don't want that to happen, MENTION IT! I've been with them for 7 years and everytime i renew every year, i tell them i dont want price increases and it's never happened. I agreed on 50 MBPS HOWEVER... you may not get that, i get 25 instead however it's still enough. LOVE VIRGIN!
  • Reviewer
    Location
    Coventry
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have been completely satisfied with my package and supplier. I have consistently achieved the full 50Mb/1.5Mb down/up speed I am supposed to. There have never been any outages. The supplied wireless 'n' router has provided high broadband speeds throughout my home network. VM should consider a router with gigabit ethernet capabilities now. Also I am looking forward to their 10:1 download/upload ratio. About time too.

    Customer services have always come up with answers to technical queries, although sometimes I have had to wait a long time for a response.

    The TV service is really good, keeping up to date with new technology and with good deals with Sky.

    NB I am currently on VMs 200Mb download trial in Coventry. Your speed tester cannot cope with that speed. Time for you to upgrade especially with 100Mb rolling out any time now.
  • Reviewer
    Location
    Liverpool
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Virgin has always been so reliable for us, I cannot fault it and sometimes we have 3 or 4 devices on at a time, I have been looking at reviews as I want to change provider just solely because of the cost of virgin and each year it increases.
  • Reviewer
    Location
    poole
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Virgin are the best, keep sky or bt I have friends who are on sky broadband they pay for 10 meg and get less than 3 that say it all for me
  • Reviewer
    Location
    Gravesend
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    To the person who says they are paying for calls,try dialing 150 I havent been charged yet.
    I get 9/10mb, this is fast enough for my needs so Im satisfied.
    Cable is generally faster than copper but costs more, you get what you pay for
  • Reviewer
    Location
    Halesowen
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have been with Virgin Media for Broadband and home phone since December 2017. I have experienced no connection problems or reduced broadband speed or other technical problems to this day. Also, their customer service is very good. Overall, I would recommend Virgin Media to others.
  • Reviewer
    Location
    Halifax
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Brilliant customer service, A1 ultra high speed broadband. My issue though is the cost, £49.50 when I have Sky TV who will give me 30mb FOC for 12 months... bye bye Virgin!
  • Reviewer
    Location
    Bristol
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Have to say coming from having Blueyonder then Telewest and then on to Virgin media. In all 3 instances I have found the customer service hit and miss, sometimes they are great other times you get someone who doesn't speak English very well and getting your point across is very difficult. with regards to Broadband.. absolutely the best. solid 220mpbs / upload of 12mbps+.

    people tend not to say anything if they are happy so you will see a lot of negative comments. I have had Virgin in its previous branding since 1999(dialup!) I am now paying £43 a month for 200mb BB, home phone and full house TV package)
  • Reviewer
    Location
    Merseyside
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have only been with virgin for the last 4 months but so far so good, never a drop in signal loss of tv signals or issues with the phone the only issue I have is with the remote to the box is horrible bad design but that's nothing

    I have no idea why the others here have so much problems as I do not see the same issues here but as I said it's only been 4 months but 4 good months :)
  • Reviewer
    Location
    Nottingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Personal experience has been excellent. They have offered me a very competitive continuation package (following the 12minth introductory) and rectified a complaint I had over the bill transition period.
  • Reviewer
    Location
    North London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    We're on a service that's advertised as 160Mbit, and we reliably get ~150. Solid, no arguments from me. We've been with Virgin for about 10 years now; reliability has been decent, average of less than one significant (>1hr) incident per year, plus the odd few minor hiccups. Not had any customer service issues with changing services / moving home; tech support has been a bit iffy but got there in the end.
  • Reviewer
    Location
    preston
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    so far so goo do dont want to jynx this lol been with them a coupkw of days now .. the customer service is great... even my fiancee has commented on how good the internet is.. he downloaded fifa 16 within 30 mins on an xbox one.. so far so good.. ive been woth talktalk and sky internet in the past virgin has been the best so far for me
  • Reviewer
    Location
    Manchester
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Shocked at how good the customer service was. Called them last night re problem with phone line. They offered engineer visit next day and £10 compensation without me even asking. Opted for visit next week to suit me. Just got home, card through the door to say they popped round anyway and have fixed it. 10/10 customer service. Cable services pretty good too.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.