Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3 stars
  • Customer Service
    2.8 stars
  • Speed
    3.1 stars
  • Reliability
    2.9 stars

Based on 7410 customer ratings since 2020-05-14 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,782 Customer Reviews over 95 pages

  • Reviewer
    Location
    70 Hawlands Rugby
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    too expensive to contact customer services. I'm supposed to get a minimum of 40meg speed but I only get 22.6meg feel like I've been con'd
  • Reviewer
    Location
    70 vale view
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    not happy
  • Reviewer
    Location
    81 Edgehill Road
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is honestly a scam. We pay for 250mbps, but instead I don't even receive 1mbps or 500kbps. Its baffling how they dont even give us a fraction of what we are owed. THIS IS A SCAM. DO NOT BUY FROM THEM
  • Reviewer
    Location
    Abbey Road
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Awful I've been with virgin for a year now and 3 times without service in one occasion for more than 2 weeks. Customer service on the phone is terrible it takes hours or days to get through to them. Today I phoned 3 times and after waiting for at least 10 min each time they cut me off.
    I'm glad my contract is coming to an end I think I'm going back to sky, I was with them for more days 7 years and never have a problem. I only wanted to give a try the f optic. Wrong decition!
  • Reviewer
    Location
    Aberdeen
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    After six months of constant dropping the line we were informed that all virgin copperwire customers were being pimped out to TalkTalk - No way, thanks!
    Been with these clowns for many many years and thankfull to be pushed into looking elsewere. The fourm on the Virginmedia site is more use than Customer (lack of) service. Any idiot can tell someone to turn off PC and try again in 10 mins. Looking forward to my new Zen account. Already VERY helpful in answering emails and phone calls.
  • Reviewer
    Location
    Abingdon , Oxfordshire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    We were with virgin until 2007 and switched to sky for better service, we have now switched back to virgin but what a mistake that has been. Tivo is laggy or locks up most of the time, a new fibre cable was fitted in the garden 5 days ago but the internet and TiVo stopped working at that point. I was told that it would be fixed that same day (did not happen after waiting in) and was then told that an engineer would fix it the following day (again no engineer and waiting in wasting a day), was then told it would be fixed in 3 days (texts and emails to confirm the times but then....NO ENGINEER AGAIN and a wasted day for my wife). Have now been told it will be in 6 days but could be earlier, we now want to leave but have been told it will cost £240 to leave. Even if they fix the problems we will be leaving at the earliest point that we can without having to pay an "exit fee". The broadband was good when it was working but the TiVo box is complete rubbish and the organization by customer service is very poor (I even had a sigh from one customer service person). Based on all of the above I would not recommend Virgin and ask people to please read all of the reviews. Have been waiting 2 1/2 hours now for a call back which should have been within 2 hours and probably will not happen tonight.
    Dan.
  • Reviewer
    Location
    Acres
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Just moved from Essex to Yorkshire.No virgin cover so cancelled and asked for boxes to return equipment which i was told would be sent. Final bill has arrived but still no return boxes. My wife rang up to pay and they took money fine but would not answer questions about sending return boxes as she didnt know password. Take the money no problem but cant send two empty boxes for their equipment. Well its going to be recycled now as they had over a month and nothing. Useless!
  • Reviewer
    Location
    Acton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Feel very stressed and alarmed way I got treated by virgin team ordered it saying I was to get Samsung tv told 3 times been a delay now forth call saying I'm not eligible but was quick to bind me to a contract such a large company but horrible communication wen ask to speak to manager get told if he doesn't want to call you he won't wow people stay away from virgin I am gonna seek legal advice they are bunch of bully's so don't let elderly get any service they provide and people stand up to evil businesses like this and report to watch dog or shows like this it's not right
  • Reviewer
    Location
    Acton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    The customer service is really bad. I was talking to Samantha in technical help and she was very rude. I told her that i had a problem about my hub and she was laughing. She even didn't listen like she didn't care at all . Just laughing. She has a worse customer service i don't understand why she is working in there she is so rude and ironic!!!! Im paying a lot money for the virgin and no speed no customer service and they charge a lot ! I will change it definitely when my contract is finished. Im paying 53£ for nothing. First year was fine but now is horrible.
  • Reviewer
    Location
    Acton W3
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Virgin promise a lot and charge accordingly. They correctly realised that fast internet is what we need. But they deliver it intermittently. It works OK during the day but in the evenings, when there is presumably great demand, the speed drops to pre-2000 levels. This isn't mentioned in the advertising. Very disappointing and very frustrating.
  • Reviewer
    Location
    Acton, London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    They are not helpful and they will take money from you even when there service is down not a good company strictly about taking money out your and my pockets cancelling service today! Don’t go with virgin also hidden charges apply
  • Reviewer
    Location
    Airdrie
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    most if not all of these wifi related issuese can be answered this way:

    you dont pay for wifi you pay for broadband there 2 separate things no ISP can guarantee wifi as every home is different ( shape size furniture  material ect.)  and dont get me wrong i wish it was something that was made very clear as the general public dont seem to be aware of this unless they are techie minded( which most arent ) the fast the broadband coming into your house is great and helps but if you want great wifi thats up to the home owner. you get what you pay for like most things in life, the best at the moment is called a mesh network and you can buy from amazon or other electronic shops. you need to do some research on the matter but the wifi has nothing to do with your ISP...... they only provide the broadband again totally separte from wifi. but this goes for all ISP the difference is that Virgin media can provide way faster BROADBAND speeds than any one else.
  • Reviewer
    Location
    Aizlewood
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Do not ever switch to Virgin Media. You have the sales people promising they will make sure the switch goes through without any problems from start to finish. How very wrong.
    I was due to have my installation on the 12 May. I thought I would check everything on the 9th May to be told that I don’t live at my address. That was after first being told that nobody had called at my address in the first place.
    If I hadn’t have called I would be none the wiser and have taken a day off work and waited in all day for nothing.
    I then had to wait until 26 May for the install with them cancelling my order and not reinstating it which caused problems with BT.
    The installation team ran the cable across my path and round my house. I was then informed that they couldn’t bury the cable into the ground as another team does that. I now have a thick cable running across the access route to the side of my house which my son has fallen over twice and I have nearly broken my back trying to lift the bins over!!!!
    I then received numerous text messages saying they couldn’t port my number as I was disconnected – I was talking to them on the bloody phone that was supposed to be disconnected and they insisted it was my problem and I had to call my old provider…….Grrrrrr.
    My phone has still not been ported, my cable has not been buried and my signal of 100mb is 0.36mb in the office upstairs. Don’t listen to the sales people that will tell you that you get a signal all over the house. It’s complete and utter rubbish.
    I have had to make all the calls and chase up all the errors that haven’t been logged when the engineers say they are going to.
    I was assured I would get a call from one of five area managers and I am still waiting.
    DO NOT SWITCH TO VIRGIN MEDIA – YOU HAVE BEEN WARNED.
  • Reviewer
    Location
    Aldershot
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We pay for M500, its expensive. First couple of days, it was great. Now, I can't even watch youtube, can't watch Netflix, takes ages to load a simple wep page. According to the app/website, we still get 450mbs! Complete lies, I had basic talktalk before this for £20 a month, was a million times better. I am pretty sure the problem is just with the Hub, Hub3. Its so bad, a complete bottleneck. AVOID unless you want to spend £200+ on a good router to get what was advertised to you
  • Reviewer
    Location
    Aldershot
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      3 stars
    Comments
    As for the broadband itself it is fast BUT they throttle it so much that sometimes it's hardly worth having!

    Mainly came here to warn of their customer service and underhand tactics though...


    To all a warning.

    If you are thinking about reducing/increasing your services with Virgin be completely and 100% sure of what you are getting into as I have just been royally shafted and I WILL take them to court if it isn't corrected!

    On the 28th November at my request I had my services reduced right down to 50mb Broadband, Evenings and weekends phone and 'M' TV.
    A few days later on the 5th December I received a letter from Virgin with the terms of my new contract, wait... Contract??? This isn't what I asked for, I asked for a reduction in services not a new contract!! So I rang them that evening and spoke to a gentleman on the phone who told me this is standard practice for any change in services. (Basically if you change your services you begin a new contract.)
    However, I did NOT ask for a new contract, I did NOT consent to a new contract and I was NOT informed I was entering into a new contract)
    So during this phone call to them I was informed of this and I explained to them that I never consented. I said I wanted my services but I didn't want to be in a contract as I had only 'reduced' my services. The gentleman on the phone said I would need to speak to the contracts department which was open at different times (I had called late in the evening)
    Due to my job I was unable to call again until today where I spoke to a lady again about the problem. She was very nice and friendly (at first) and did everything she could to reduce the cost of my bill. Since I have moved to Sky for my TV and did NOT want to be in a contract with virgin I declined and that's when the fun started!
    The lady on the phone told me because I was still within the 14 days cancellation period (a mute point anyway since the contract is illegal) she could cancel my services HOWEVER I would be liable for the 30 days notice period! What?? Is she for real? It's an illegal contract as I never consented to it!
    Again I argued my case and she said she would put me through to the contracts department.
    A few minutes later she came back on the phone and told me that she had spoken to them and they had informed her that since I was aware I was in a contract (because I had spoken to the gentleman on the 5th) that I was liable for the 30 days!!!
    I argued my case that whether I was aware of the contract or not I had still at no point consented to being in such contract and that their terms were void as a result!
    She had previously asked me why I didn't cancel my services on the 5th and I had told her that it was because I wanted to keep my services. At this point she re-raised that part of the conversation and twisted my words stating that I had said I wanted to USE my services and that meant I was liable for the 30 days. She made a point in saying that all called are recorded and that's why she asked that question! She was being quite smarmy to be honest and I told her to put me through to the contracts department. She refused point blank to transfer me numerous times whilst telling me that SHE was my last port of call! Basically that I couldn't do anything about it and I had to pay the 30 days. I lost my temper and hung up!!

    Virgin entered me into a contract WITHOUT my permission, and then have shafted me into paying the 30 days cancellation period under the terms of the very contract I did NOT consent to!!

    Virgin, if this contract isn't voided I WILL take you to court as what you have done is against the law!!

    If someone would like to contact me to discuss the matter further then please do.

    Regards
  • Reviewer
    Location
    Aldershot
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Used to be good until last week when my services was disrupted over two days, they waited more than 2 hours after the service had resumed to inform me. This week, the same happened, I spent almost 3 hours on the phone waiting for help, approximately 15mins of that time was speaking to someone. New customers are treated better.
  • Reviewer
    Location
    Aldershot
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We called up today to cancel our monthly subscription service as we are moving soon. This took an HOUR and TEM MINUTES. Absolutely ridiculous. Only because for some unknown reason we were transferred and put on hold on 7 different occasions with the same things being asked and us getting nowhere. We feel like they are doing it on purpose. Why is it not an option to cancel the subscription with the first person we talk to? But so easy to get a subscription? Waste of time and not even fast broadband to be honest. At the end of it we still have to pay a charge and it is safe to say we will not be using Virgin Media again and we will be telling every single one of our friends and family about this atrocious service.
  • Reviewer
    Location
    Aldridge
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    The internet is super unreliable. It's always crashing. For the past two days its been unusable, will still be charged for it thought. When it does work I get about 25-30 mb download so not bad. Just a shame it is so unreliable!!!! They love putting the bills up as well. Won't use them when we move soon.
  • Reviewer
    Location
    Alg
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    Comments
    Bad and awful company.i want to leave them.every 30 min i cant access internet.i signed the contract 50mb for 19£ second day they changed the contract.they told me 50mb after installation i found it is 20mb
    I will not stay with them any more
  • Reviewer
    Location
    Allan
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Do not go with virgin!! They have made a huge hole in our wall upon installation & are now ignoring us when we are asking for someone to fix it. Our landlord is going to deduct £300 from our deposit to fix it.
  • Reviewer
    Location
    Allen
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Don’t bother worst customer services in the world still awaiting a response from a complaint 8 weeks ago do not take loyalty seriously! Broadband speed ok when it works.
  • Reviewer
    Location
    Amersham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    After being with Sky for 3 years (brilliant breadband service) I have now moved home and decided to go with Virgin (the only option). I am absolutely regretting it. I ordered it online, some how got cancelled (I had order confirmation), I was over the phone for literally for hours with 5 different people, who could not resolve the issue. After speaking to my wife I had place another order via its website, delivery date got pushed out and they did a hard credit check on me which messed up my score, also their attitude over the phone is "what do you want me to do". Absolutely horrible service and I have not even begun receiving the actual service. I would never have gone with them If I had another option.
  • Reviewer
    Location
    Amersham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    Just had new home hub installed to solve my ongoing connection problems via Apple airport. Engineer showed up on time, sorted it in five minutes, tidied up after himself and set up all my devices for me. Very happy with the service today.
  • Reviewer
    Location
    Amesbury
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    STAY WELL AWAY!!

    Went with virgin media after sky paying over £120 a month for 2mb download speed from fibre optic and an on demand service that never works, the broadband is the worst very slow speeds and always cuts out, however I have tried to leave virgin because they have voided there contract by miss selling, however they will not let you leave until your contract is ran out or credit you for lack of service, there customer service is also appalling after telling them my problems every month nothing happened so I stopped paying for there service and this is where there bulling tactics come in saying you can't leave and must pay the full amount even knowing you have tried to leave and they won't let you will never go near virgin again is the worst company around and rude customer services

    STAY WELL AWAY FROM THESE SHARKS!!
  • Reviewer
    Location
    andover
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Recent upgrade forced upon on us.Broadband very slow.Catch up tv intermittant AND VERY SLOW TO USE.Customer service in 2015 shocking at times and prices going up.We were even charged for a film rental which we did not even purchase
  • Reviewer
    Location
    Arboleas, Almeria , spain
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      3 stars
    Comments
    We used Virgin media since they entered the market. To be honest the speed provided was by far the best in our area in North Somerset, and possibly still was when we left the uk last month. Although customer service was never their strong point they were a pretty reasonable outfit to deal with. That was until about 3 years ago when I believe they may have changed ownership. Since then their service has become well beyond terrible.
    I have spent hours on the telephone wasted to somebody who calls them selves Mark, Jane, Peter and so on, who does not have the slightest grasp of English , who seem to go out of their way to be unhelpful.
    This company has become so bad that I am totally bewildered why Sir Richard Branson allows the Virgin brand to be used.
    They add in little extras onto the bills without telling you, and when you try and find out why, you will spend hours arguing and not get any answers. If you do you won't understand them. When we were moving and had to cancel or change address on every service we had, about 90% of our time was taken up by our dealings with Virgin Media. I ended up ripping out their equipment and carting it into their last remaining shop in the area (as they have closed them all down) and dumping it on the shop counter. They were so unhelpful.
    The broadband maybe fast, but please don't get tempted by that as you will suffer for it.
    AVOID AVOID AVOID
  • Reviewer
    Location
    Arnold, Nottingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Shocking broadband supplier. Internet has been poor for months so uploaded to 200m Speed made no difference, can’t even stream a song. Online help is useless just sends you round in circles. Ring customer service & they try to send you round in the same circle as online help. Arranged a home appointment with a technician, first thing he said was we don’t guarantee connection or internet speeds in the house only for what they send to the hub. Was given WiFi boosters to help, no change. Piss poor!
  • Reviewer
    Location
    Ashford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    After umpteen texts and emails from virgin stating and confirming the installation date, they never turned up, wasted a days holiday waiting in. Got through to the customer service department and they stated that the installation date had been delayed due to construction problems. Why had they not bothered to tell me? Rung up BT and asked about returning, no problem, put me on a better BT package and cheaper then old BT one. Never again!
  • Reviewer
    Location
    Ashford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Speed
      2 stars
    • Reliability
      4 stars
    Comments
    Been with virgin 1 month . Had a problem with first bill as changed job so contacted to discuss. Advised no problem no interruption to service until next month. 2 days later cut off !!! Called to ask why and was told needed to pay £25 to start the service again ??? Riddiclus even went though foot steps and reviewed call I was told he had given me the wrong advise and i still needed to pay. Had I been given the correct advise initially I would have no problem. However I based my finances on their advise two days later they cut me off. Disgusting and even when told they would be losing a customer as id be ripping the router out and also the disgusting mess of an installation porely executed leaving my brick work untidy the cable twisted and not straight out of the wall. So in summery customer service terrible and id also like to mention I use for Xbox live where when playing fifa constantly lags almost every game. When I asked technical team they tell me I need faster speed??? When I ordered I told them I used mainly for Xbox live this is the package recommended??? Stay away nothing has changed here since the days of NTL poor service and lies with no balls to rectify the situation !!!
  • Reviewer
    Location
    Ashford Kent
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    In the last two weeks I swapped from a BT line using Plusnet at 8Mb to a Vigin fibre 50Mb connection. So far the phone has worked fine. The basic television package (read Freeview which we get over the aerial anyway) through the Virgin Tivo box has been slow when we have used it but stable. The broadband however has been dire! My 50mb connection gives a download speed of 52Mb and upload of 5Mb - great - that is far in advance of my old connection - but browsing - that is a completely different issue. It frequently takes me 4 attempts to connect just to Google let alone any other websites. For reliability my old 8Mb Plusnet over copper cable was infinately faster and more reliable. Seriously wishing I'd done my homework. Then there is the Virgin Superhub 3.0. Why did Virgin choose to send a new router model out to all it's new customers which has clearly not been tested fully let alone have a stable firmware release that doesn't even have the same or better features of their previous, much praised Hub 2.0? As a result of this firmware I can't open certain ports (having to just use a DMZ so ALL ports are open!). The hub is also stopping my Son from playing his XBox One games over XBox Live simply because it can't connect - not only because it can't access the ports it needs but also because the latency of browsing is so very slow.
    Virgin - you have a major issue with you DNS routing - please sort it - I am paying for this rubbish !
  • Reviewer
    Location
    Ashford Kent
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Most days we loose Broadband at some times of the day, it is very irritating. Customer service hides away, so difficult to discuss problems with Virgin. looking find a reliable service.
  • Reviewer
    Location
    Ashford, Surrey
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Advertise BIG and don't deliver, is the order of the day with Virgin. Every time I log in, a banner advertises that in October 2014 my Broadband would be SUPERCHARGED from 30Mb to 50Mb...October came and the banner changed from October 2014 to between February and June 2015, come then, no doubt the goalpost will change again.
    Credit where it's due. I asked for a free upgrade to 50Mb because Virgin's upload speed is absolutely dreadful. They promise 10% of your download, but you will only get 10% of the package below the one you have. So my 50Mb has a 10% upload of a 30Mb package...barely 3Mb

    Customer service is friendly, but useless.
  • Reviewer
    Location
    ASHTEAD
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Frequently the download speed is quite high (but still around half of what is promised). However, the service very frequently has significant lag or short time out, making my authenticated logins for work drop out. As another review wrote on here, I would rather have half the speed and reliability. On some occasions the download speed very slow or none existent. For instance, the whole of this weekend download speeds were between 0 and 8MB/s. More worryingly, while the service was so poor, the Virgin Media site reported that there were no service problems in our area!
    I have terminated my contract and gone elsewhere
  • Reviewer
    Location
    Ashton Under Lyne
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Excellent service provider, excellent customer service.

    Have been with Virgin since they were NTL and they always resolve a problem ASAP - (Very few and far Between)
  • Reviewer
    Location
    Astley manchester
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Having swapped from sky we have been totally devastated with Virgin, the equipment is rubbish, the connection is terrible, the prices extortionate and the customer service is shocking! 200mbps is a lie, don't take it! Over utilisation is to blame I'm told yet they keep taking new bookings adding to the problem! I've not seen a single engineer close by working on the network, nor have I seen any improvement in our service or speed, I would never use virgin again and urge anyone thinking of changing to consult locals that have it to see if it's even worth it
  • Reviewer
    Location
    Atherstone
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      5 stars
    • Reliability
      1 star
    Comments
    Shockingly bad - loses connectioon several times a day and surprise surprise there is never an issue in the area. Had the hub swaped out but this dropping of service has gone on for months. Sent in a complaint via their website and not even the decency to acknowledge it.
  • Reviewer
    Location
    Axminster
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    I've been with Virgin Media for years. Unfortunately, I live in rural Devon. Broadband speed APPALLING particularly at weekends and evenings. For the past 3 days (December 2, 3, 4 2012) it's been about 0.5MB YES!!! 0.5MB!!!
  • Reviewer
    Location
    AYLESBURY
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Reliability seems to be improving. Current levels are very adequate. We have 200 Fibre service. Get from 10 to 45
  • Reviewer
    Location
    Aylesbury
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We are with Virgin Media since last six years but now I have noticed, since past two years virgin media service standard has gone down, specially the customer service has become a nightmare. These people think that they are owning us along with the company. My address was not changed even after one year, from the time I informed them. When I asked for an an explanation , they kept the phone down. Past couple of months my broad band speed has gone down like anything. My this month bill came equals to my 5 months bill. My calls/data everything were charged extra.. their call counter is not sync my phone's call counter. I was charged for that service which i have never used. Is Sir Richard Branson listening? He needs to be worried about his customer Service team. They only love to talk but don't want to listen.. as if you have made a biggest mistake of your life by calling them. Probably , they are the busier people than our honorable prime minister.. truly horrible .
  • Reviewer
    Location
    Aylesbury
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Don't know why other customers complain about virgin costing so much to contact as they use a free phone service, i have no complaints get 48 - 49mb regularly on a hard wired connection & using wireless it drops due to it changing priorities on the wireless router as hard wired gets main use for ps3. I am very satisfied & problems ( 3 )i've had over the last 10 years have been dealt with promptly. No real complaints other than them insisting on installing the 50mb modem for an extra £35 when i could have done it myself.

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