Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3.1 stars
  • Customer Service
    3 stars
  • Speed
    3.2 stars
  • Reliability
    3.1 stars

Based on 8776 customer ratings since 2019-01-23 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3290 Customer Reviews for Virgin Media

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Reviewer Location Reviewing Date Ratings
I have been with virgin for about 8 years now with Broadband, TV and phone package. Although its a little pricey, I've never had any complaints with broadband speed or reliability. I had one issue about 2 years ago when my service completely stopped working, but this was fixed 2 days later by an engineer, free of charge. The only issue that I have ever had, is sometimes the customer service agents are a little difficult to understand due to speaking in broken English, but apart from that it has all been good (and long may it last)
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
County Antrim, NI Virgin Media  
Hi

I am quite surprised that VM don't have a higher rating. Every time we have had an issue VM have been brilliant. You see the quality of a company based on their ability to resolve problems. I had a problem and was about to leave VM - was really pleased the problem was resolved very well hence this review. Look at the speed offered by VM not one can match this - I know quality of service is more important and I must say on VM are good - could do better but in comparison I think are better then others my opinion

VM look to resolve a problem not get you to agree to make a payment for an engineer to visit. A company as large as VM will have things go wrong - from me experience they make every effort to resolve the problem. If they fail they don't hide behind the contract. Overall I would give them 5*

Well done VM keep up the good work
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Wembley Virgin Media  
I have been with the local cable company (orignally United Artists Cable) since they dug up my street in 1995 to lay the fiber optic cable. I currenyly pay an average of about £45 a month for telephone, 70mb/s broadband and TV.

Whenever I check the download speed (usually a couple of times a week), I get a reading f between 58 and 62 mb/s. So as far as I am cncerned, I am getting what it says on the tin!

Reliability is first class - just the occasional outage for a short time abut nce a year.

The only fault with the service is their 'customer service' lcated in a call centre somewhere in Asia - hard to understand what I am am being told, and often the 'agent fails to grasp exactly what I am saying!

Overall, I'm a happy bunny
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Gloucester Virgin Media  
I'm on Virgin Media's up to 200Mbps broadband. I've only had it for a month, so early days, but so far so good. Using Ookla's Speedtest app on my mobile I consistently get 210Mbps download, 12.3Mbps upload and 15ms ping. It's not cheap but there's nothing else at this price anywhere near those speeds. I work in software / networking and this allows me to work from home as efficiently as if I were in the office. Reliability has been 100% so far as well.

The only negative is having to wait in all day for the home install package - why can't they give a sensible delivery window?
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Southampton Virgin Media  
Broadband speed is great, wifi is a bit disappointing
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
East Kilbride Virgin Media  
I have to admit they are not the chepest but have an excellent customer service (they answer within 1-3 minutes, I asked for older bills- they emailed it to me, they give resonable offeres, etc)No internet from any provider is at the maximum speed promise. I have 100MB and I constantly receive around 60-80 , once I had 110MB, but also when is high traffic droped to 40, etc (traffic measured through wifi/ not ethernal cable). Anyway I could still do my things. very occasionally (1-4 times a year) the internet fell compleatly and they fixed it in with 1-2 hours and once overnight (was frustraiting but nobody's perfect) I have been with them since 2011. Initially in Derby then in Reigate. Reading reviews and dealing with other providers( talk talk for instance/over the phone)OMG I prefer virgin media anytime. As over all satisfaction; they are the best you can get.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Reigate Virgin Media  
I have to admit they are not the cheapest but have an excellent customer service (they answer within 1-3 minutes, I asked for older bills- they emailed it to me, they give reasonable offers, etc)No internet from any provider is at the maximum speed promise. I have 100MB and I constantly receive around 60-80, once I had 110MB, but also when is high traffic dropped to 40, etc (traffic measured through wifi/ not ethernet cable). Anyway I could still do my things. Very occasionally (1-4 times a year) the internet fell completely and they fixed it in with 1-2 hours and once overnight (was frustrating but nobody's perfect) I have been with them since 2011. Initially in Derby then in Reigate. Reading reviews and dealing with other providers ( talk talk for instance/over the phone)OMG I prefer virgin media anytime. As overall satisfaction; they are the best you can get.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Reigate Virgin Media  
Never had a problem with my Virgin package , great service , broadband is fast , The cable TV has never gone wrong , so I'd recommend Virgin to anyone
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Kent Virgin Media  
I am very pleased indeed with our Virgin package.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Letchworth Garden City Virgin Media  
I have been with Virgin for more than 3 years and pay for 100mbs. I installed WiFi UK mesh network and get 107mbs!!!

All the places where where Virgin provides Internet the speeds are fabulous.

Before Wi-Fi UK guys I stalled my mesh network, I could only get maximum of 70mbs from the original VM router. The WiFi signal was dropping too often. There were black spots upstairs and no internet in the attic. Who would be satisfied with lower speeds and rubbish coverage? Ps range extenders Virgin give out didn’t solve the problem. After I installed the WiFi UK mesh I get the internet I pay for everywhere and am a very satisfied customer of Virgin.

Customer service isn’t bad either.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
LONDON Virgin Media  
We pay for 200 Mb internet and it's normally around 130 Mb and we pay £37.50
In three years we only had a problem with our lane line and while the engineer was here they fitted a one modem. Great service and reliability.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Harlow Virgin Media  
I've been with these guys for about 5 years. Moved to BT for 18 months, which was one of the worst moves I have made... At the end of the contract, I went straight back to Virgin Media.

Very good speeds and reliable connections where I live. Recently speed was doubled for free - so pretty nice to have something like that for nothing.

In the 5 years, it's only failed once that I can remember and that was an old terminal box at the wall that had developed a fault - engineer came out the next day and replaced it.

The only downside is that if you want to get in contact or speak to someone it's hard to find the right section - but that's minor as it happens infrequently.

In general, the best broadband provider I have used!
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Middlesbrough Virgin Media  
Recently joined Virgin media again and so far so good, left Virgin in 2014 and switched to Sky (BIG MISTAKE). Paying for 100 Mbps and that's what I'm getting with a much more stable connection than Sky. HAPPY AT LAST!
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Newcastle Virgin Media  
Whenever i've worried about my broadband virgin media are always there to help out!! Outstanding customer service and amazing broadband
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Virgin Media  
My experience has been second to none. I get my full 50Mb any time of day and night and have never had an outage in 24 months on this package. My upload is always 4.7Mb+. My connection has no packet loss and 0 jitter most of the time.
Customer service, even off-shore has generally been good for me.
Isn't it a pity that the speedtest at broadband.co.uk doesn't support Virgin speeds of 50Mb and 100Mb. Their customer service say the speed test doesn't support cable platforms. That makes this site biased in favour of ADSL and copper.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Coventry Virgin Media  
Wanted fast reliable broadband, got exactly that. Little bit more expensive on the broadband but you get what you pay for - so would never go anywhere else now.

Catch up and on demand works well with the new V6 box.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Manchester Virgin Media  
Very reliable service providing good speed - maybe need to refresh the modem once in a while to maintain top speeds plus they provided a new modem last year which obtained the 20mb or at least 18-19mb. Can't fault them except their service is expensive and what I pay bears no relation to the low prices currently advertised. I am thinking of changing but I know I will miss the reliable & fast cable service so might just see if they can offer a better price deal. Their tv is good and I can't really fault them.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Rugby Virgin Media  
I have been with virgin for three and a half years on an internet only package for 30mbps fibre unlimited. Only leaving as I'm moving to a place where it's not available in the area (gutted).

In 3.5 years we have had three probelms
1.) The "super" hub provided is far from super. My other half had to set it to modem mode and use a second (better) router to produce a wifi signal that would span the distance of our one bed flat.

2.) We lost service for about 2 days due to a problem with the nearest green box. We received regular emails to let us know what was going on and I think we received a small discount without having to ask for it.

3.) I have had problems logging on to the website for some reason. Repeatedly said my password was incorrect when it wasn't.

Other than these three points the service has been consitant and fantastic. I am able to stream netflix while my fella plays games online with absolutely no issue. The download and upload speeds are rapid. The only time I have called customer services was today (to cancel) the entire call took about 5 minutes, so nothing I can complain about there.

Now I am faced with the arduous task of finding a decent DSL provider who will no doubt force me to pay line rental. Urgh.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Newcastle Under Lyme Virgin Media  
Virgin has been excellent for us. Very very reliable: very quick broadband and when I have had to use customer service they have been good and helpful.
We were with Sky who were appalling. My only criticism is the price.....what was a sensible £75 a month for TV, phone and internet has crept up to £97! Recommended if you can get the price right.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Watford Virgin Media  
My service was 2mbps & I never got below that. It's been upgraded free to 10mbps & I think the result of this test is excellent.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Runcorn Virgin Media  
In comparison to the other reviews, I had a good experience with Virgin last year.

Our package was 60mbit. Our speed was at least 60mbit ALL THE TIME. It sometimes reached 70mbit. Very very few dropouts, never lasted more than 5 minutes.

Customer service has always been great. They even give you the mobile number and email of the person you are on the phone with (and they really do try and phone you back, even if you are in another continent!)

Signed up for a new package, they gave me a 6 month contract. Free installation. Slight wait for the engineer though, but that's the same in all the other cheap broadbands.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Oxford Virgin Media  
EVERYONE COMPLAINS ABOUT THEM INCREASING OR CHANGING HOW MUCH THEY AGREED TO CHARGE YOU BUT... WHEN SIGNING UP, YOU CAN MAKE THEM AGREE NOT TO CHANGE PRICES AND THEY WON'T!!!! In every contract, Virgin state in terms and conditions that prices may change and when signing up over the phone, if you mention you don't want that to happen, MENTION IT! I've been with them for 7 years and everytime i renew every year, i tell them i dont want price increases and it's never happened. I agreed on 50 MBPS HOWEVER... you may not get that, i get 25 instead however it's still enough. LOVE VIRGIN!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Sheffield Virgin Media  
I have been completely satisfied with my package and supplier. I have consistently achieved the full 50Mb/1.5Mb down/up speed I am supposed to. There have never been any outages. The supplied wireless 'n' router has provided high broadband speeds throughout my home network. VM should consider a router with gigabit ethernet capabilities now. Also I am looking forward to their 10:1 download/upload ratio. About time too.

Customer services have always come up with answers to technical queries, although sometimes I have had to wait a long time for a response.

The TV service is really good, keeping up to date with new technology and with good deals with Sky.

NB I am currently on VMs 200Mb download trial in Coventry. Your speed tester cannot cope with that speed. Time for you to upgrade especially with 100Mb rolling out any time now.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Coventry Virgin Media  
Virgin has always been so reliable for us, I cannot fault it and sometimes we have 3 or 4 devices on at a time, I have been looking at reviews as I want to change provider just solely because of the cost of virgin and each year it increases.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Liverpool Virgin Media  
Virgin are the best, keep sky or bt I have friends who are on sky broadband they pay for 10 meg and get less than 3 that say it all for me
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
poole Virgin Media  
To the person who says they are paying for calls,try dialing 150 I havent been charged yet.
I get 9/10mb, this is fast enough for my needs so Im satisfied.
Cable is generally faster than copper but costs more, you get what you pay for
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Gravesend Virgin Media  
I have been with Virgin Media for Broadband and home phone since December 2017. I have experienced no connection problems or reduced broadband speed or other technical problems to this day. Also, their customer service is very good. Overall, I would recommend Virgin Media to others.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Halesowen Virgin Media  
Brilliant customer service, A1 ultra high speed broadband. My issue though is the cost, £49.50 when I have Sky TV who will give me 30mb FOC for 12 months... bye bye Virgin!
  • Satisfaction
    3 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Halifax Virgin Media  
Have to say coming from having Blueyonder then Telewest and then on to Virgin media. In all 3 instances I have found the customer service hit and miss, sometimes they are great other times you get someone who doesn't speak English very well and getting your point across is very difficult. with regards to Broadband.. absolutely the best. solid 220mpbs / upload of 12mbps+.

people tend not to say anything if they are happy so you will see a lot of negative comments. I have had Virgin in its previous branding since 1999(dialup!) I am now paying £43 a month for 200mb BB, home phone and full house TV package)
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Bristol Virgin Media  
I have only been with virgin for the last 4 months but so far so good, never a drop in signal loss of tv signals or issues with the phone the only issue I have is with the remote to the box is horrible bad design but that's nothing

I have no idea why the others here have so much problems as I do not see the same issues here but as I said it's only been 4 months but 4 good months :)
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Merseyside Virgin Media  
Personal experience has been excellent. They have offered me a very competitive continuation package (following the 12minth introductory) and rectified a complaint I had over the bill transition period.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Nottingham Virgin Media  
We're on a service that's advertised as 160Mbit, and we reliably get ~150. Solid, no arguments from me. We've been with Virgin for about 10 years now; reliability has been decent, average of less than one significant (>1hr) incident per year, plus the odd few minor hiccups. Not had any customer service issues with changing services / moving home; tech support has been a bit iffy but got there in the end.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    4 stars
North London Virgin Media  
so far so goo do dont want to jynx this lol been with them a coupkw of days now .. the customer service is great... even my fiancee has commented on how good the internet is.. he downloaded fifa 16 within 30 mins on an xbox one.. so far so good.. ive been woth talktalk and sky internet in the past virgin has been the best so far for me
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
preston Virgin Media  
Shocked at how good the customer service was. Called them last night re problem with phone line. They offered engineer visit next day and £10 compensation without me even asking. Opted for visit next week to suit me. Just got home, card through the door to say they popped round anyway and have fixed it. 10/10 customer service. Cable services pretty good too.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Manchester Virgin Media  
Customer service not the best in the world,would benefit from uk and ireland call centres.got full house tv,talk weekends and top broadband (350mbps) although actual speed is appx 380mbps d/l and appx 23mbps u/l for £54 a month,if u can haggle with em u will get a good deal.
  • Satisfaction
    5 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Leeds Virgin Media  
Had for one year. Never to my knowledge lost connection. Overseas call centres a little harder to plow through as they read from a script but always get there in the end. Haven't tried to leave. Just had a price increase as been with them over 12months. Going to try and ring and get is discounted down for loyalty. Only have broadband so not too expenseive
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Colchester Virgin Media  
I have not had any major problems with virgin and have been with them for years. Speed always good, customer service is very easy to get through to and always helpful. There have been occasions when it has gone off for few hours or even a whole day but nothing to moan about. I don't particularly want to change them but...
I really need a much cheaper one as I find almost £60 a month extortionate. But unsure which one to choose as seeing very bad reviews on the rest of internet providers :(
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
London Virgin Media  
Fast and reliable broadband. Would recommend.
  • Satisfaction
    5 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Surrey Virgin Media  
im very lucky to have a good experience with them as all the other reviews say they are bad. ordered the 200mb fiber a month ago and was installed a week later and get 220 down as 12.5 up all day long even at peak time
  • Satisfaction
    5 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    5 stars
gloucester Virgin Media  
I have had virgin services on and off over the past 20 years. Yes they have their flaws but so does others! I just switched back to them simply because my BT services had to be reported several times a day to work normally. What you guys need to realise that if th live in middle of no where you will have more issues about broadband and telephone. J live in a town it's a decent size town and we dont get issues. I on my left virgin before because they were expensive. Now they have a £29 deal for all 3 services I tried all others and they charge more for once virgin is the cheapest. Oh 1 more thing most internet providers now will lock you in to 18 months contracts virgin still 12 months only.
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Essex Virgin Media  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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