Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3.1 stars
  • Customer Service
    3 stars
  • Speed
    3.2 stars
  • Reliability
    3.1 stars

Based on 8390 customer ratings since 2019-02-23 (Show all time ratings)

Visit Virgin Media   Read our Virgin Media buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3317 Customer Reviews for Virgin Media

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Reviewer Location Reviewing Date Ratings
Dreadful service, horrible thieves (£43 a month for much worse than £15 a month) abusive ignorant staff, liars, trash, endless harassing phone calls, garbage equipment - awful animals
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lancashire UK Virgin Media  
Technical Support is Diabolical. 3 weeks no internet.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Edinburgh Virgin Media  
When I moved into my student house, I was told that Virgin Media was the best choice for broadband. However, there is nothing even satisfactory about it. The WiFi doesn't even work most of the time, and when it does its ridiculously weak. Then when you try and call customer service it takes three hours (not an exaggeration) for them to answer. Also, they have installed an automatic child safe service, which blocks websites that are in no way unsafe for children, and there is no way to turn it off if you use a bill sharing company, since you have no access to the account, meaning that I cannot complete very important work. Overall, I would say that everything about them is rubbish and I wouldn't recommend them to anyone
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottingham Virgin Media  
I made bad decision getting virgin media, since I had this contract the wifi have barely worked, everytime I have informed virginmedia they have blamed the others never got any correct answer, rude staff majority of them doesn't have a clue about company. Today I received an email that I've been charged extra for company's new upgrade which I was not informed before it got changed such a rubbish company. Give your staff training.. waiting desperately for the contract to finish so I can go back with SKY ..
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Virgin Media  
It's not the speed that is bad when it goes into the router it's superfast, when it comes out of the router, it's super crap the hub 3 is a real piece of *****!!! Oh! and the technical side is abysmal, apauling, they know nothing, nothing, you hear, sometimes they pretend they can't hear you on the phone, and they hang up star clear, they are a greedy, crap, company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    4 stars
Manchester Virgin Media  
The worst service and customer experience I think I've ever had. I have been a customer for two weeks and so far they have failed to deliver a steady broadband service. I've now been down completely for three days and Virgin refuse to cancel my contract without charging me £250, despite their own operative this morning telling me that I was within my 14 day cooling off period - when I called back to activate that, they decided that in fact the cooling off period started from the order date, not the date I activated the service. They couldn't care less about me and showed no compassion at all. I am so disappointed in them. Avoid at all costs!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brighton & Hove Virgin Media  
We use Virgin WIFI in the Travelodge where I'm working. I have to phone up regularly on behalf of guests because their system always denies people entry for WIFI that they've already paid for. The WIFI Helpdesk is one of the worst customer helpline I've ever had experience with. One of the supervisors will lie his pants off right to your face. If you have any issue with them then they refuse to help and they leave our guests without the WIFI that they've paid for. They don't seem to understand how their own systems work and when you ask for their managers email to complain they give you a generic office email so they can hide all their many issues and lack of ability. They don't seem to understand their own systems. Really poor.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Cardiff Virgin Media  
Absolute worst experience with Virgin. I am counting down the days until our contract ends. Broadband is awful and the customer service is even worse. Cannot come to a conclusion without being put through to 3 or 4 separate people who have no idea who to help.
AWFUL. AVOID!!
Northern ireland Virgin Media  
had a broadband fault for 3 months, Virgin media could not rectify the fault and would not compensate a fair amount for the issues.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Romford Virgin Media  
Very bad experience!!!l don’t recommend at all!they try to charge a lot of money!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Tothenham Virgin Media  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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