Virgin Media Broadband Reviews

i have joined Virgin media 3 days ago.

When joining I have called the customer support and asked them about the current offers.

I have explained them that I did not use the phone line but they advised me that the best offer was the 350mb + 4G sim card + phone line with free calls on the weekend. So I went for it even though I did not even have the phone at home because she advised me to do so.

So as soon as the router arrived I have tried to connect and did the speed test. The speed was extremely lower than the one I had payed for. Speed was 140mb out of the 350mb I had payed for.

So I started looking at all the packages and noticed that actually there was a package with no phone line and it was 500mb + 4G sim card.

So i have called them after 3 days that my contract started and asked them to change my package which was 48 pounds for the new one that was 46 pounds with no phone line and faster internet.

They told me that I would not get the new customer offer anymore because I was not a new customer anymore.

This is ridiculous since this was the bad knowledge of the virgin media employee. Will now cancel the contract with them straight away! Never Virgin! Not reliable, not honest!

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

Speeds of 3.6 on fiber promised 100 !
What a useless system
Box freezes on occasion turn it all off and on agin to restart,

• Satisfaction
  2 stars
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  2 stars

Switched to Virgin package once available as needing reliable & fast broadband for WFH with at least 2 others wanting to play ps4 games online while I work. Broadband, TV & Phone all went down yesterday. Reported the problem, booked engineer for today. Got text advising they now discovered a problem in the area & they’ve put the engineer visit “on hold”. Fix ETA changed with no notification (registered phone for notifications). No service all night. This morning service checker says there’s no problem but I still have no services. Report that, book an engineer visit - 1st available is now 2 days away. Contact on chat to say I’m not happy they “held” the visit which clearly means cancelled. Chat contact takes ages then tells me there’s a fault in my area - no, service checker says the fault is fixed - oh, well now it shows a fault. ETA 12 today. Transfers me to Tech chat - still waiting for someone to pick that up. Will email compensation details - nothing received. ETA changed to 6pm, no notification. Still no broadband, TV or phone. Thank God I kept my mobile on vodafone & can tether. As a new customer I have about 16 more months before I can leave Virgin.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  5 stars
• Reliability
  1 star

Honestly avoid. Was with TalkTalk who I thought I hated until I came to Virgin Media, and realised TalkTalk's slow internet was better than the more expensive and far slower internet of Virgin Media (I'm talking promised speeds of 100Mbps, and actual speed of 7Mbps) then spending hours on the phone being shuttled from one team to another, being told I'll need to pay a break fee, or I'll have to keep calling technicians to come out to try repair otherwise I can't exit contract. With an average of like 50 mins of hold each call, they make it the hardest possible thing to cancel. Very. Over. It.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

I have battled with Virgin Media for two years, five visits to my property and still no resolution despite paying £98 per month. Customer service is appalling, people in their call centre do not care and no one listens as I have told them what the problem is. Avoid using at all costs!

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  2 stars
• Reliability
  1 star

Guys, Just dont bother with them. You won't get anywhere. It's like talking to a wall. They're rude, Money hungry and never will sort out the problem. No internet in peak hours at all.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

most if not all of these wifi related issuese can be answered this way:

you dont pay for wifi you pay for broadband there 2 separate things no ISP can guarantee wifi as every home is different ( shape size furniture  material ect.)  and dont get me wrong i wish it was something that was made very clear as the general public dont seem to be aware of this unless they are techie minded( which most arent ) the fast the broadband coming into your house is great and helps but if you want great wifi thats up to the home owner. you get what you pay for like most things in life, the best at the moment is called a mesh network and you can buy from amazon or other electronic shops. you need to do some research on the matter but the wifi has nothing to do with your ISP...... they only provide the broadband again totally separte from wifi. but this goes for all ISP the difference is that Virgin media can provide way faster BROADBAND speeds than any one else.

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

unmitigated disaster .tried phone calls. tried chat.tried writing.tried e mails.a complete and utter waste of time i can only assume they can't be bothered .virgin have no problem making contact with my direct debit each month to take out the monthly payments .howver if you have a billing query then i feel very sorry for you as my experience is unprintable.to make contact with a representative of virgin i would think it would be easier to speak to some on the moon .please ignore my one star rating i would have preferred to leave it blank .i would not recommend virgin to my worst enemy .

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

Would have given them 0 stars but unfortunately not possible.

With their horrendous service and terrible customer experience, Virgin Media are taking a new approach to not letting customers cancel their contract - not answering the phone!

Avoid, avoid, avoid!

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  2 stars
• Reliability
  1 star

we are outraged, every evening there is no Internet since 9 o'clock, the speed does not match, for what we pay, I really don't like it, we will never order Virgin again

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star