Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3 stars
  • Customer Service
    2.8 stars
  • Speed
    3.2 stars
  • Reliability
    3 stars

Based on 3260 customer ratings since 2021-05-17 (Show all time ratings)

Visit Virgin Media   Read our Virgin Media buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

4,163 Customer Reviews over 417 pages

  • Reviewer
    Location
    Bristol
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst company/broadband ever. Avoid at any cost. Trust me they will rip you off!
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Comments
    Virgin media is very unreliable. I can’t remember the last time we didn’t have problems. I’m currently trying to do work but haven’t been able to do any as my internet isn’t working!!
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Actualy for the speed and its reliability cant complaint much as its been always solid.
    The customer service on the other hans doesnt exist. You need to wait 30min to be heard on the phone and then their service desk is the most useles on earth. Ive been with virgin for some od 8-9 years and i had enough of them. The contract i sign with them they constantly charge more and more. They dont give deals to people who use the Virgin networ already, that they give to new customers, wtf is that ? Quit and look for alternatives
  • Reviewer
    Location
    Croydon
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    ###Avoid at all costs###

    This company is robbing people after changing my location they automatically decided to extend my contract and change my package without my acknowledgement before moving house I gave them three locations and they do they told me we cannot provide fibre broadband so can I end my contract now you still have to pay for your contract I finally found a property which I can provide fibre broadband and I’ve changed my contract without my acknowledgement from £28 to £52 Who pays that amount for broadband nowadays fck joke.

    I cannot believe this is how virgin media does business i’ve been arguing for the past of one of years to resolve this they keep telling me yes we have Applied the discount back to account every month I’m just getting the same amount of built over and over again
  • Reviewer
    Location
    Leeds
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    One of the worst company you can be in contract with cause if you do they start charging whatever they want. If you don’t want to go skint with their prices choose any other broadband. Oh and service is so sh**it that it doesn’t work in the same room as the router. Worst customer service and poorly speaking staff. Avoid please avoid I can’t give minus 1 start otherwise I would.
  • Reviewer
    Location
    london
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    This is the worst experience i have had dealing with a company. It is impossible to get hold of anybody. They blatantly don't employ enough staff and have decided that frustrated customers is worth the extra profit.
    If you can avoid using them do. Absolutely awful.
  • Reviewer
    Location
    Guildford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    The technical support is useless, we had to explain to them how DNS worked. All they tried to do is sell us a more expensive package as if that would solve a DNS issue with their hub.
    Tried to cancel and it took 16 hours of people trying to sell us rubbish we don't want or need when all they had to do was cancel our out of contract account. Absolutely focus on profit over customer satisfaction.

    Lastly although the download speed is 20mg faster than others you pay double for that and the ping time and upload speed are much worse. It's a con.

    Avoid at all costs.
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Internet more often than not doesn't work. We spent the last few months with the internet speeds at 150-200kbps instead of the 200mb we were paying for. That's almost a thousand times too slow! Now it's completely down and both my mum and I work from home so are stuck. Disgraceful service
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    The customer service is so bad it caused me to leave
  • Reviewer
    Location
    Ealing
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Everything about them is awful. Chose them over BT, regretting that decision but stuck in this contract.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.