Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3.1 stars
  • Customer Service
    2.9 stars
  • Speed
    3.1 stars
  • Reliability
    3.1 stars

Based on 8358 customer ratings since 2019-07-11 (Show all time ratings)

Visit Virgin Media   Read our Virgin Media buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3448 Customer Reviews for Virgin Media

  • Showing page 2 of 87, skip to page 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
Reviewer Location Reviewing Date Ratings
Thoroughly incompetent Customer Service. They have made it almost impossible for me to leave a short term monthly contract. I have had a total of 8 hours of phone calls with them and they ended up saying they would charge £13 to my debit card, but when I looked at my bank statement a few hours later saw that they had taken £74. That's illegal!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Virgin Media  
Drops out several times a day sometimes with catastrophic impact on live web meetings. Very unreliable. Also often can't use catch-up or on demand TV. Would not recommend.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    1 star
HITCHIN Virgin Media  
Absolutely dreadful WiFi, it's patchy and when it is working drops out more than its online for. VM customer services are poor and they are telling me I need to move large items out of the way. Its strange how a 4g signal can get past all this and perform faster in any room in my house!! I'm having a party the day my contract ends with VM
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    1 star
PRESTON Virgin Media  
almost impossible to cancel and the rudest customer service of any company i have ever dealt with. finally got hold of them on the phone to cancel and the rep hung up on us when we said we want to cancel. i would not use them again even though the broadband was pretty good - really poor customer service and customer support
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Bradford Virgin Media  
I have been a virgin customer for 3years, contact is up for renewal in January 2021. Well that will not be happening, its back to Sky for me. Their broadband is all ways breaking down, so we have no TV, no landline, yet we pay all this money for the VIP bundle. Enough is enough Virgin. Good bye.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Worthing Virgin Media  
I would give no stars but not sure if i can -? Actually minus stars! Join Virgin Media:
-If you have literally nothing to do and enjoy endless hours waiting to speak to customer services and then getting repeatedly cut off after your 55 minute waits (rack up 60+ hours of calls over 9 months trying to resolve a few things Virgin should never have done e.g. charging you for a TV package you cancelled 8 months prior -when you promptly returned the TV box to them 8 months earlier and acknowledged receipt of it. This has been going on since mid 2019 and now June 2020 so way before the pandemic before that is used as an excuse!
-If you enjoy being sent from department to department since no-one can resolve simple issues, hours and hours wasted, calls are routinely disconnected after long waits and if they repeatedly promise you that a manager will call you back -know that they won’t!
-If you enjoy being overcharged for all sorts of thing.
-If you enjoy being put on a overpriced broadband contract (almost double the offers they have online) which you never agreed to after your last contract ended and you repeatedly told them you didn’t want to be on a new contract (which they agreed to) but would only be on a rolling one until they resolved the issues (which it took them 8 months to do)! They agreed one price for the rolling contract but charged £12 extra /month and refused to refund it or listen to their recorded calls. As an extra bonus they will charge you another £40 set up fee for the 2nd/new overpriced contract that you never agreed to and will refuse to refund this illegal set up fee.
-If you enjoy a dodgy service (when I had the TV box it only worked 40-50% of the time so I ended up just not watching it as I’d have to call Virgin each time and it was too painful. The internet is fine (where I am in central London, can’t speak for elsewhere) but several issues even with that. I’m assuming that most would disagree re the internet being fine as the WhatsApp group for my area -300+ people- are always complaining about Virgin’s internet.
-Etc. I could literally carry on with numerous other examples but have wasted too much time already. Literally feel like I've been tortured by Virgin Media as they messed up so many things and one issue took 8 months and about 60 hours of me calling and still not resolved -promised calls back by managers I never got, could never get through, etc. So painful. I’ve just paid them their illegal charges to be rid of them and to cancel the contract but will write a more detailed report for the Communication and Internet Adjudication Scheme (CISAS) -Virgin is not signed up with the main Ombusman services so CISAS is who you contact if you if have an issue with Virgin. Will be several months quicker than trying to get Virgin Media to resolve it! Avoid Virgin if you can!
London Virgin Media  
Having been with Virgin for a year i report as follows speed very good average of about 85mb download can rise higher. We have never had any real problems had outage for several hours once since then all good. Router we have is fine for the house we are in wifi works everywhere. Sometimes 4 devices online again no problems. The package we have include telephone (never used) and basic tv bundle. The customer service is a little slow getting through but have contacted alot worse. We strted with an new user offer of 12 months at £29.00 a month, checked my account online and found at the the end of the 12 months that was gong to nearly double to £59. Phoned before the 30 day cancellation time explained. Was offered the same for £38.00 Only £9.00 increase. So Virgin media broadband has been fine for us good speeds and no real problems so would recommend. But important you contact before 30 days from end of your deal to either give them notice that your leaving or arrange a new deal.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Poole Virgin Media  
Probably the worst service in the world with the worst customer service too. Wifi intermittent. Has been for months. Slow, drops in & out. Been through all the usual suspects for this sort of thing but nothing fixes it. I'd call again, but their customer service is beyond useless. If I never have to deal with virgin again on a single of their products, it would be a day too soon!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sutton Virgin Media  
i suppose to have fixed monthly price only for data.BUT no one know why u charge me almost double of that monthly price :@ still wander how you still provide that service with these 'good' feedbacks everywhere....
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
morden Virgin Media  
Apparently, I had 100Mbits, but that was just on paper. At peak time, we could either watch Netflix OR surf on the web, but not both together.

Watch out:
A land line is mandatory for broadband with Virgin Media. When you cancel your contract with them, you have to cancel the phone line extra (regardless of whether you wanted it in the first place or have ever used it). If you don't cancel both (broadband AND phone line), they keep charging for the phone line as happened to me. Never again!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
London Virgin Media  
ABSOLUTE JOKE .... we are in a pandemic and I'm a key worker working a ridiculous amount of hours. I was given a quote and today having spent many hours researchimg what packages are available with other providers I rang virgin media and they are not prepared to honour their quote ... complete waste of my time. Despite explaining that I'm a key worker working 60+ hours per week and this is my next day off, they still weren't prepared to honour it and advised to keep phoning back to see if their prices have changed! Complete waste of my time and a RIDICULOUS business model .... shame on you Virgin Media making money on the back of this pandemic.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hampshire Virgin Media  
Patchy service for years.
Several complaints over the years about connectivity but only ever resolved by apparently upping speed in a thinly veiled fob off. Cable in the street finally failed which revealed the problems we have been having for years.
Then the same week the contract comes to term only to be told we are expected to pay more than a new customer. NO WAY ON EARTH.
For the record the boots on the ground guys, the one who came out to test the connection and the guys who pulled the new cable in, can't fault them. very professional and helpful. I pitty them working for this disgraceful shower.
  • Satisfaction
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Darlington Virgin Media  
Broadband cuts out very frequently and it seems multiple times a week there is a general problem in the area that they never fix.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    1 star
Vauxhall Virgin Media  
Breathtakingly bad is the first phrase that comes to mind. Speed is woeful and wildly unpredictable. I'm paying for 50mbs, but haven't reached those heights once in the last three months. Upload speeds are also shockingly bad - it can take half an hour just to to send an email. Customer service is useless - promises of engineer visits and fixes by certain dates have come to nothing.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
South west London Virgin Media  
I have been hit hard by the covid-19 outbreak, I'm part of the 5%of self employed who don't qualify for anything from the government and have literally had zero income for the past 3 months.
Every other company I have dealt with have been understanding about the situation and have put a hold on my account for a few weeks until the work starts up again.
When I couldn't pay my first bill I rang customer service to explain to them why it wouldn't be paid, they said there's nothing they can do about the bills but we wouldn't be switched off for the duration of the outbreak, just limited to slow service.

A month later I start getting threatening messages, about my account being sent to a debt recovery agency.
I call the number on the message which starts an automated message telling you you can pay online then says hold on the line to speak to an advisor and cuts you off everytime.
A few days later I get another message saying call the same number and we may be able to lower your bill, I call and get cut off again.
I found a different number online and rang that then get passed around between four different people before someone would help me.
I ended up talking to the collections department, I explained that I had no income and wouldn't be able to pay anything and spent the next 10 minutes with the advisor saying "if you pay this much today" and me replying "I have no income" on a loop.
Eventually the lady said if I could pay £70 today they would credit the rest owed (around £30-£40).
I told them I would see if I could borrow the money from somewhere and get back to them.
My dad kindly agreed to lend me the money so I rang back about an hour after the last call only to find out the collections department closes earlier than the others so they'd send an email to the lady I'd dealt with earlier asking her to ring me tomorrow.
The day after i don't get a phone call so I call them instead only to find it's impossible to speak to the same advisor for some reason and they can't do the credit.
I then get another message saying I didn't pay the make the agreed payment of £70 and that it would affect my credit file.

Now I'm sat here after spending two days on the phone to virgin and getting absolutely nowhere, apparently with a worse credit rating than if I'd just ignored the debt
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leyland Virgin Media  
Horrendous reliability, speeds and customer service.

Anxiety-inducing when joining any work conference calls. Will the connection stay up or fail again?

Forget getting anywhere near the advertised speeds. I decided to monitor speed over a few months on a 350Mbps connection, using a machine plugged directly into the supplied hub. Averaged around 100Mbps. Whilst this still seems fast, coupled with the unreliability and the fact that I'm paying for much higher speeds, it's unacceptable.

Customer services are a joke. They don't listen to the issues and respond accordingly, they stay "on script", directing to the status page, asking to reboot equipment etc. Standard stuff. You'll get sick of being passed around without resolution, and give up. I'm convinced they hate their customers and will throw anything at them to stop them being annoying. (If you decide to call them on the 0345 number, make sure you're feeling flush - you'll be on hold for ages, passed all over the place, and possibly hung up on; only to begin the cycle again and probably give up).

None of this stuff is exclusive to me - just check twitter.

Until they improve the reliability of their network and transparency in dealing with the customer's issues, I'll be getting my broadband elsewhere.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Newcastle Upon Tyne Virgin Media  
By and large no major complaints. 30-100 mb download speeds over wi fi however no real pattern to fluctuations in speed ie (doesn't matter if its peak or off peak) will point out to any sky customers who are thinking of switching I do find the HUB3 wi fi coverage inferior to sky's. You probably be using your data when sat in the garden.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    3 stars
Macclesfield Virgin Media  
Worst Company ever, I can't close my account for 2 months. They hang up or say that someone will call back for months.
Birmingham Virgin Media  
I’ve been with Virgin for 5-6 yrs now and it’s time to say goodbye. I only joined as it was fitted to the house and I’ve stupidly just let it run over the years. My contact is now up and I was paying £100 per month. They are now asking asking me to pay £170. I think not.

Satisfaction- no! Up and down nothing like stipulated and to be honest diabolical. Engineer attended due to poor wifi in my house and he fitted boosters. It was still very poor, so they sent another engineer who asked who put the boosters in as they were in the wrong place.....

Customer Service - to be brutally honest they shove you from pillar to post. They sent out an speak to you when you say goodbye.

Broadband Speed -£100 per month for 500Mbs and I’m lucky to get 230..

Broadband Reliability - up and down all of the time. I get flashing lights on the hub and have contacted them tim3 and tine again.

Overall - Don’t waste your money, I’m going back to BT and same offer for £80. Shop around, research the deal but avoid VIRGIN.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Edinburgh Virgin Media  
I am writing as I am a freelance graphic designer and because of the virus have been working from home for the last 8-9 weeks. My contract was coming to an end and would have gone for cheaper alternative, but because of my work I wasn’t sure if switchover would go smoothly in terms of getting engineer out so I signed up to a new Virgin Media contract for 12 months.

I wrongly presumed that my new contract included home calls during the week and appreciate that I should have asked more questions, but what troubles me is my monthly bills were £33, £33, £33, £33 then jumped to £90 as lockdown began and then today I got a bill for £279 for last month. I stopped using the landline immediately as soon after I received the £90 bill, but was to late unfortunately.

I have tried to explain to Virgin Media that this is a large amount and why wasn’t I notified that my bill have jumped by more than 8x it’s normal amount. Also I had just signed up to a new contract with them so where is the good faith / loyalty…. maybe I am naive to think this.

Virgins response to my complaint = zero sympathy and can’t do anything and was offered a £10 ‘as a good faith voucher'.

I won’t be using or recommending Virgin Media again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Edinburgh Virgin Media  
Constant disconnects, poor speeds, and terrible latency. They have not fixed this issue caused by overutilisation in my area for almost 3 months. When leaving the contract they still had the nerve to charge exit fees.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Virgin Media  
We've just been conned into re-contracting with VM for another year. After our initial year they were putting the prices up significantly. I shopped around and then spoke to their 'retention' department. I was instantly offered a lower price, and what seemed like a good TV upgrade deal. However, days later, the order had not gone through. I had to ring multiple times and basically got told they would not honour the previous agreement. So patronising (I used to work for another provider, and hold a Masters degree in Telecommincation Engineering, but they treat me like I'm an idiot). Pack of lies. We're now stuck with them as my back was against the wall. I wish I'd switched. Shouldn't have touched them with a bargepole!

This is the latest of the issues I've had with them. Soon after we had their BB my email stopped working. They blamed all my clients (on iOS, Windows, Ubuntu and Android) when it was their servers. Had to refer to CISAS who found in my favour but VM were very slow to pay the compensation awarded. Took months to resolve and they only 'fixed' it by accident. So many issues and a lack of quality.

If it's working the speed is generally good (especially as we can't currently get VDSL here) though the TV service leaves much to be desired with missed recordings and the like. We've enjoyed advertised speeds with no sign of contention, good latency and reasonably reliable WiFi from the Arris hub. However, when things go wrong, and they will, the Customer Service is dire and is bad on so many levels. Be suspicious of a firm that cannot even get basics like their website to work properly without broken links for functions like 'contact us' - or insist you ring them but cut you off after ages of robot voices and music on hold. Not recommended.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Ipswich Virgin Media  
I have been with Virgin for over two years. Today is the day I ended the service with them, the service is terrible, the speed is ridiculously slow and the customer service is unhelpful.

Also, they hold back information from people when there is a better deal on the market with them. For example, I was paying £45 for a year for 100m internet package, I called them up to ask if theres any other packages and they ended up letting me know that the prices have changed and that for 41£ i can get the 350M package, so it makes me wonder how long have they been charging me extra, i know its not that much but still, it would of been nice to be informed.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Beckenham Virgin Media  
Avoid Avoid Avoid! Awful and dishonest customer services. Called to disconnect the services and been confirmed they will do so, received debit collect letter months later and found out I was still charged for bills. They denied the call despite I provided the calling record, several complaints sent they just ignored. Case now almost 2 year and still in dispute. Be careful with them
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Virgin Media  
Absolute rubbish service. Cuts off every 5mins and extremely slow speeds, buffers all the time.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cardiff Virgin Media  
cancelled my subscription within the cooling period as the connection was rubbish but yet the have sent me the bill when I was being told on the phone that my balance was 0,Now they are threatening to to pass on my details to a debt recovery agency.Beware of this company!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
BEDFORD Virgin Media  
I recently disconnected from Virgin Media after my bills shot up to £50.50 per month for just fiber. Now that was already an issue as that do not call or email to inform you that your contract is coming to an end or that you are being moved on to a rolling contract.

The bigger issue is their incredibly rude, unprofessional and dishonest call center staff. When I called to disconnect I was informed that as I pay in advanced I would not be charged going forward. Fast-forward to today where I have been charged.

I have called the call center again to discuss and let them know that I was misinformed by the previous colleague I spoke to and have now been charged. Their response was to refer to their online payment system and pay no attention to what I was saying at all. The person I was speaking to (John) did not listen to a thing I said and kept on rattling on about how it is explained on my online bill without listening to my complaint that their staff member (A human) had lied to me.

After him repeating the same sentence to me about 5 times without trying to understand what I was saying I left the call with no solution and still having been lied to and charged.

Overall they are absolutely despicable, their conduct is incredibly unprofessional and dishonest. This is the worst experience I have ever had with an ISP. You are better paying for BT as they are less likely to rip you off and lie to you (Or their customer service will at least resolve your issues and accept responsibility). If you want just fiber hyperoptic looks great and there are so many options to explore which we will be doing.

Please be aware that no matter how much you pay them their customer service and support will always be terrible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    2 stars
London Virgin Media  
0 stars it should be. I signed up with this awful company, tempted by the promise of superfast optic fibre connection, have now ended it after a year of slow speeds, eg last night, less than 1 Mbps, all evening. Customer service is rubbish, they always just tell me that the service is working, after supposedly 'testing' the line. Long waits for the call centre, they now charge me £46 per month for the worst broadband i've ever had. Am so glad that I didn't try to save money by getting my phone contract with them too, after a year of internet cuts, eg 3 hours occasionally, the phone with a different company was vital. In short, don't touch Virgin with a bargepole, I last used them 20 years ago, and they haven't improved a bit.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Southampton Virgin Media  
THE WORST INTERNET PROVIDER!
Terrible experience with them.
I am tired of calling them to solve the problem and they just move on. Internet keeps dropping and it’s impossible to have any type of meeting from home.
Do not recommend. Terrible service, will be changing for sure.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Virgin Media  
The absolute worst! Do nothing to resolve issues but quick to take your money. CISAS complaint upheld but no improvement. Time to change supplier
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
LONDON Virgin Media  
What a con. I go this WiFi to stream and I have over 3 million subs on twitch and need my own WiFi so I decided to get this.
I got the 300 mbps and at best go 5mbps it tacks me over a hour to load onto Fortnite and could not stream over 10 min. Go and get EE the WiFi is not even have to be next to my pc and I get 300 or over mbps even through I pay for 300 mbps with the whole family using it. You might get a lag slick every 2 or 3 hours but that is ok as I have at leat 10 devices using it
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Upminster Virgin Media  
i have been conned! - false advertising at it's best - I THOUGHT I was buying 200MB/s download speed Broadband but once you go through about a dozen pages you find that your wonderful 200MB/s download speed is in fact about 12MB/s at best I have had 36MB/s - really really slow - really bad false advertising and when other users are online at home then it's even worse - DO NOT BOTHER BUYING VIRGIN MEDIA - You have been warned.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Surrey UK Virgin Media  
Constant dropping out and buffering when watch TV. We have a standard size house and the internet does not get to every room or anywhere in the garden. Awful absolutely awful
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wokingham Virgin Media  
poor customer service, was put on hold for 40 minutes and then hung up on. internet speeds not what advertised, paying for 500+mpbs only receiving 10mbs. customer service just pushing the issue on by reseting the system, temporarily boosting the speed or sending a so called 'booster'. would avoid if possible. speeds of wired internet is good, but if you use wireless i would keep an eye on internet speeds and ask for money back if the speeds are too slow.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
east ham Virgin Media  
Virgin Media is rather Not Giving Media. The internet speed is shocking they offer up to 100mb if I get up to 20Mb that is it.Their prices are way too high for the quality and speed you gain. Dissatisfied unfortunately.
  • Customer Service
    2 stars
Wellingborough Virgin Media  
Utter utterly awful. The internet is intermittent and almost unusable. To use the pandemic as an excuse for a a service that many in the area have complained about shows the deprived depths to which Branson and his business go to. Focusing on delivering the service promised in a simple business is better than newspaper grabbing headlines on trying to get to space .....
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wallington Virgin Media  
BLAME THE CORONA VIRUS!
I have ordered installation business broadband in our two business sites.
The sweet salesmen Randeep from the business team will sell you everything, fast with.

The first installation didn’t go as a plan: I have to wait the whole day in the empty site, no buddy come as arranged despite asking for an hour half a day slots - sorry, only daily slots.
No phone call no email. Waste of my day!

I managed to contact virgin media, to reschedule the appointment. Finally success.

After installation, the engineer from virgin media took the “old” hub with him and disappear.
Domestic team invoiced me £90 fo the old router (it has been taking by your installer). It took me many hours on the phone to New Delhi holding and explaining again, again and again.

The worst: I have ordered the business broadband in January this year, The installed at the beginning of February. The complaint took around two months, 5 emails sent to a virgin - no reply.
When I finally spoke to VIRGIN MEDIA they blamed COVID19 for messing the installation! The first week of February? Seriously? No sorry, they don’t care!

I have planned to set up another five sites with a business broadband connection from virgin media - I am staying with the current provider.

Please avoid. AVOID!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
London Virgin Media  
Virgin Media should be renamed Virgin Merdia... No internet, if you EVER managed to get to speak to someone they will send you a new router which will work for one month. There is NO customer service - not even a note anywhere saying anything about it. They will charge you over the odds (I pay £50 a month for ONLY broadband) - they will not fix problems, EVER! And then, they will send you email telling you how 'your speed has been boosted!' - now imagine you buy a car that won't start, and the manufacturer bombards you with messages telling you how fast you can travel down the autobahn!!!

Who effing cares for download speeds of a million times faster than the competition, if you can NEVER use your internet connection?

Liars, thieves, incompetent dumbwits!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
south east london Virgin Media  
Liars, slow and misinformed.

Lied to me about delivery times/when internet service would start.
They told me things in writing which they then went against.
They couldn't guarantee an internet start date.
I would call, they told me something had been actioned. I would then call back and there would be no record of any previous calls...
Their Sales team provided assurance to me so I would sign up to the new service - once signed up these "assurances" were taken away and conveniently forgotten again with no record.

Could not be more disappointed - lied to me so I'd sign up. Misinformed me to get me off the phone. Couldn't help when I needed it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester, United Kingdom Virgin Media  
I’d give them no star if I could. The WiFi signal is poor and times it would cut off due to technical issues. The customer service is ****. I called a month before my contract end date to give notice and cancel my broadband. The customer service advisor stated to call back on the day of that I was finishing to cancel so I did but only for me to be told by a another customer service advisor that I need to provide 30 days notice which I did but it was not noted on my account. Virgin Media are thieves. I will never go back to them again. **** reputation.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Virgin Media  

Loading...

  • 3448 reviews, showing page 2 of 87, skip to page 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Broadband.co.uk