4,684 Customer Reviews over 118 pages
-
- Location
- Cheltenham
- Reviewing
- Virgin Media
- Date
- 2016-04-04
- Comments
-
The broadband is excellent, the customer service is non-exsistent and customer loyalty is laughed at. After 5 years of being a loyal customer and recommend a number of people to their service i have to move home due to circumstances beyond my control. I inform VM of this and that they do not provide in my area and in return they hand me a bill for £200 to leave them. Well thank you VM, i sure as hell wont be coming back.
- Location
-
- Location
- Staffs
- Reviewing
- Virgin Media
- Date
- 2016-08-11
- Comments
-
Even worse than Sky!
The broadband speed was fine but I decided the leave as BT offered a much better deal (Virgin were not interested in trying to compete).
After cancelling within the correct time period and giving the correct notice the nightmare started.
I recieved another bill the month after the contract ended. So I called and was told thsi was a mistake. Fair enough.
Until the next month I recieved another bill which was doubled because I hadn't paid.
I tried to contact them via the chat system but was met with 'broken' English and being patronised. ( I think this is a ploy so you don't use the chat).
3 Months later I have more charges including a "termination" fee as I hadn't paid.
Everytime I called them I was assured the account would be credited and closed.
Now today I have what they call a final letter before court proceedings.
Which is fine by me, my wife is a lawyer. :)
I would avoid them at all costs.
- Location
-
- Location
- LONDON
- Reviewing
- Virgin Media
- Date
- 2022-08-25
- Comments
-
Most dudgy company ever seen
They overcharge me more than a time....
Stay away please
- Location
-
- Location
- Port Glasgow
- Reviewing
- Virgin Media
- Date
- 2018-06-21
- Comments
-
Whatever you do, do NOT, I repeat NOT, get Virgin broadband. My Broadband has been off since mid May. Sick of phoning Virgin and getting the run around. Been sent 4 texts over last 3 weeks that the problem has been identified and an engineer had been sent to fix it. Had five time frames given verbally over the phone or texted to me as to when it would be fixed, (each one being a worst case scenario). Phoned cancellations a couple of times and got conflicting information on a number of issues. Also phoned customer support twice to raise a complaint. Last person was a female who was useless and only succeeded in getting me angry
- Location
-
- Location
- swansea
- Reviewing
- Virgin Media
- Date
- 2017-08-31
- Comments
-
rude unhelpful staff, after being with them over 5 years costing me approx £6k . on leaving them and owing just £40 which i paid 2 weeks late because i was out of the country they bad on my credit file - repossession critically in arrears which is still on there 2 years later ........ i have phoned them and still no joy , totally ripped my credit score apart ... avoid these if you value your credit score .......
- Location
-
- Location
- Bolton
- Reviewing
- Virgin Media
- Date
- 2021-03-04
- Comments
-
An extremely damaging company especially when it comes to mis-selling and poor customer service. Today they closed a complaint I opened in January citing because I didn’t get in touch after the first response, they assume I was happy with their resolution.
Only I did get in touch several times by email over the last month directly to the resolution team, I also called several times and was promised several calls back – none of which were returned, and I recorded all my outgoing calls! Finally, I sent a letter to their complaints department in Sunderland, citing my complaint, the original reference number, and copies of all correspondence. Royal Mail obtained a signature but still according to Virgin Media I didn’t get back in touch!
Even yesterday trying once again to resolve this on the phone I spoke to the resolution team who decided to pass me back through to Virgin Mobile an overseas call centre where the staff sound like robots and have absolutely no idea about customer service!
So, thanks Virgin Media and thanks to your outbound retention team based in sunny Birmingham for mis-selling. Please don’t respond asking me to text you, I think I have made adequate attempts to resolve this and you have failed. As for closing my complaint I have escalated it now to CISAS and the Financial Ombudsman, next stop the ICO for the fact your employee stole my bank details from my Virgin Media account and set up a direct debit with my bank for Virgin Mobile, I misuse of my personal data. You are an awful company and as soon as the next price increase occurs I am gone never to return and I’ll be taking at least seven different customers with me, friends and family who are absolutely appalled at how you have handled my complaint.
- Location
-
- Location
- 70 vale view
- Reviewing
- Virgin Media
- Date
- 2016-12-16
- Comments
-
not happy
- Location
-
- Location
- Wiltshire
- Reviewing
- Virgin Media
- Date
- 2021-03-01
- Comments
-
Truly awful company, overcharge their existing customers, make it as hard as they possibly can to prevent you switching. And getting worse all the time.
- Location
-
- Location
- Manchester
- Reviewing
- Virgin Media
- Date
- 2017-03-16
- Comments
-
I have been a customer of Virgin media for seven years. The last three years with them have been a time consuming nightmare. They say you will pay a certain amount a month for so many months, 30 days later you are issued with an email to state your bill is going up. You phone them to inquire they say it is just that the price of the service we now offer has raised not to worry. In less than 5 months my bill jumped by £7. I had not seen the other emails and was not expecting it as i was told the bill would remain the same for a period of time now. Back on the phone after hours of complaining and stating i wish to cancel they took the bill back down. Three months later it bounces back up. back on the phone for hours. I moved house this year, the house i moved to already had Virgin i had everything i required in yet i was charged £20 for a moving service. I was also told my contract was now a new one starting at £10 more a month than i was already paying because i had moved house. I stated no one had informed me of this and they cannot just put my bill up. After 5 hours on the phone being transferred from pillar to post i put the phone down and called CISAS. I went back to Virgin their tune changed rapidly i paid the monthly price i have done for the last 4 months and the moving charge was scrapped. They told me that price would stay the same until June and i could leave if i give notice in May. Less than a month on i have been issued with a bill more than double the price i should pay, a £10 late charge and a second bill £7 less from what i pay. At this point i am so fed up i just really want away from this disgusting company. I have been told the bill was for a double payment which they did not take, i am fine with that but it is still over in price. I am then told i have been charged a moving fee and a late payment charge due to their error and miss communication. All i have with this company is the internet.
- Location
-
- Location
- Luton
- Reviewing
- Virgin Media
- Date
- 2015-03-09
- Comments
-
January 2014 I gave Virgin the mandatory 30 day notice to cancel my Tivo T.V. package, I was informed a packing carton would be sent to me to send the equipment back to Virgin of course, this never arrived. After the 30 days expired I again requested the said packaging, was promised it would be in the post that evening, you've guessed it, it never arrived. A few weeks pass and I again request the required packaging, again promised it would be delivered alas another lie. Oh they came to collect the second box by sending one of their engineers, within days of giving them the mandatory notice period.
From the third attempt to receive packaging I gave up, quite expecting another engineer to call and collect the Tivo box, no such luck.
Now come December 2014, I receive notice Virgin were increasing the broadband/phone package by a further 11%. This I thought is time to give Virgin and it's greedy Owners the elbow and cancel the remainder of my package.
Now after 11 months Virgin plague me for the return of their equipment, I refuse until they have furnished me with a year storage and safe keeping fee. This they will not acknowledge but continue to plague me with sms and emails all of which I answer with the same thing, pay me storage and safe keeping fees and then you can have your equipment. They do not bother to read replies I am certain of that. Now they are threatening charging me for failure to return. This should get interesting. AVOID VIRGIN AT ALL COSTS
- Location
-
- Location
- North East
- Reviewing
- Virgin Media
- Date
- 2018-09-01
- Comments
-
As a loyal customer from 2007 i made the mistake of asking to have my media package to be reduced given i no longer required their XL tv package and my telephone line cancelled ( i have two virgin mobiles) . the total cost of my package is 74.50 with internet broadband and an extra tv box for another room 7.50 . After repeated failed attempts to contact Virgin by phone, I opted to use the live chat where i was offered a reduced package of 60.50 , basic tv , no landline , extra box and broadband . Sorry Virgin , but no thanks, when i can get a new contract else where for 18 months at half that price which meets all my requirements , and if i decide to stay after the contract ends, it is still well lower than the one Virgin offers . The part that really made my mind up, i could not get through to their, i wont to leave department , and went through virgin mobile who connected me , serious folks, Loyalty means nothing to these people ! and an awful time consuming experience with their customer service ......
- Location
-
- Location
- Surbiton
- Reviewing
- Virgin Media
- Date
- 2020-06-09
- Comments
-
DO NOT USE THIS COMPANY!!! In December I finished my contract early with Virgin Media as we were moving. I paid the full £157 ahead of the usual billing date, I was subsequently double billed by Virgin Media when the usual direct debit is taken (There billing system does not recognise customers that have already paid their bill). Over the past 6 months I have contacted virgin media close to 10 times. Each time they have said they will send through a cheque returning the money. However, nothing has been received. I'm disgusted by the behaviour of this company and it's apparent lack of regard for the law and lack of regard for it's customers.
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2018-09-01
- Comments
-
Still have an 'open' account entry but haven't been with them since 2012. Tried contacting them but unbearable call queues.
- Location
-
- Location
- Nottingham
- Reviewing
- Virgin Media
- Date
- 2016-12-21
- Comments
-
Rang 18months ago to cancel. Offered a deal to stay and stupidly accepted. Sraff member omitted to tell me this meant being tied in to a new contract for 12 months, or that the offer would run out after 18 months. Received the confirmation letter 3 weeks later, inc. details of a 14 day cooling off period!
We've gad TWO price increases in 8 months from Virgin and our deal price expired, resulting in a £22 proce hike for glorified freeview ( with the awful dated Tivo ) , 70mb broadband ( when it works ) and a phoneline we' ve never used.
On tge subject of the phone - we changed the number when we joined VM. Within 10mins of being connected we received a cold call for Venetian Blinds.. VM clearly selling on our details. We unplugged the phone as we were being plagued with sales calls 3-4 times a day. All on a line we don't give out the tel.no. for and asked for it to be ex-directory....
Rang VM last week and cancelled. 'Retentions' staff made no attempt to keep our custom - asked me if it was because of their price increases.
'Improvements' to our broadband service recently resulting in slower speeds and daily breaks were the final straw. Would avoid VM at all costs.
- Location
-
- Location
- Enfield
- Reviewing
- Virgin Media
- Date
- 2017-03-16
- Comments
-
Virgin Broadband is fine when it works, just hope you never have to call their Customer Service because it is the worse EVER!! I have been left without my telephone for over a week and they have just told me they can fix the problem because they dont have the capacity at their exchange - WOW!!!
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2017-10-06
- Comments
-
I am annoyed with the way Virgin Media as company forces you into their bureaucratic process. It takes so long just to get a date for an engineer to visit!!! I have had to phone now 6 times and still no date. I have to wait for the assigned order manager to be at their desk before they will process my order!! I think they have taken the phone order process from a communist country's telecom company. What an awful company to deal with after the order has been placed.
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2015-02-03
- Comments
-
The broadband is excellent but the customer service leaves much to be desired with waiting times sometimes as high as 2 hours!!! Biggest mistake ever!!! Cant wait until my contract is over
- Location
-
- Location
- Derby
- Reviewing
- Virgin Media
- Date
- 2014-11-04
- Comments
-
Terrible ISP. Virgin Media have to be the must unreliable service provider there is. It may be dirt cheap but that's because 70% of the time you don't get the speeds you pay for. I my self play games a lot, I find that I can't play online at all as the response times are just too poor. The download speed gets cut off a lot too, I pay for 50Mbs but only get 5MBs most days its very rare I get what I pay for.
- Location
-
- Location
- NORWICH
- Reviewing
- Virgin Media
- Date
- 2022-02-16
- Comments
-
I paid my full old bill of £93 more than 10 days before (2 February), £78 paid and £15 of wrong late payment fee scrapped, then change my contract for a new 18 months contract of £23 instead of £39 before as I cancelled some TV and landline phone services, all starting on 3rd February
BUT STILL I AM REQUESTED TO PAY MY £93 OLD FULL BILL ALREADY PAID with a new threat of 7.50 late payment fee AND STILL I AM ASKED TO PAY THE £39 MONTHLY INSTEAD OF THE NEW £23 AGREED CONTRACT!!!
And this, even after having called them 2 days ago again, spike to 4 different services during more than 1 hour and promised that it has been amended and that a manager would call me..
Virgin Media should stop using their Indian calling center. Useless
- Location
-
- Location
- Gloucester
- Reviewing
- Virgin Media
- Date
- 2018-09-01
- Comments
-
Atrocious service. Broadband can be fast, but falls far short of the promises they make. Their internet speed test is flawed (all other clearly show their service is poor whereas theirs miraculously is fine). Internet is unreliable, at times cuts out. When internet does cut out, customer service is unreliable.
- Location
-
- Location
- Enfield
- Reviewing
- Virgin Media
- Date
- 2019-01-04
- Comments
-
Terrible. After 25 years with the same telephone number with virgin I signed a new agreement with them they changed my phone number!! I requested at sign up I kept the same number. 3 weeks later I still have the new number, now made another call to them and it’s going to take another 2 weeks to change back, despite being promised 2 weeks ago I’d have it today! Disgusting service Mr Branson!!! Aggggah!
- Location
-
- Location
- Londonderry
- Reviewing
- Virgin Media
- Date
- 2022-09-17
- Comments
-
I was signed up for broadband and phone but I just wanted to postpone my contract for 8 days until my previous contract expired so I started to get in touch. After work the following day about 7 o clock I tried to call them but no matter what I tried to do on the phone and on line couldn't sort it.
The following morning it took me 40 min to speak to someone that might be able to postpone the contract but they said they couldn't do it. At this stage I am getting disappointed with the service so I told them to cancel everything.
- Location
-
- Location
- Manchester
- Reviewing
- Virgin Media
- Date
- 2017-01-04
- Comments
-
One issue after another, invariably messed up because of bad communication within the company. Latest: call-centre chap refused to answer my question until he kept me with lies of "security questions" for 10 minutes. The answer was: "It's not a Virgin Media issue, it's an Microsoft issue." The blatant abuse of the customer's dependency is shameful.
- Location
-
- Location
- Surrey
- Reviewing
- Virgin Media
- Date
- 2020-08-18
- Comments
-
This company is a pile of S***. AVOID. Do not deal with. I signed up for 12 months no issues and broadband was good. Getting out of this was another matter. I have been with another provider for 3 months, and my services were cancelled at the start of June. I am being chased for payments since then even though acknowledged over the phone there have been errors, no one calls me back to resolve, I have to call back every couple of weeks (wasting 2 hours plus each time) when I get chased on debts with threats of debt recovery companies. I will avoid this company for the life of me and will advise everyone I know to do the same. Not worth the headache. Wouldnt wish bad for anyone but this is one company that deserves to go under. Complete utter rubbish. Avoid if you know whats good for you.
- Location
-
- Location
- Glasgow
- Reviewing
- Virgin Media
- Date
- 2017-04-07
- Comments
-
Quite simply the worst company ever to have to deal with. If everything is working then it's fine, but as soon as you need to contact them it is pure hell.
At the end of last year and the start of this year I had no internet access for nearly 2 months, every time I called them I was told it would be fixed by 4 pm the next day (after an average of 1 hour on the phone each time).
When I tried to cancel my contract by phone I was harassed into talking to another department who couldn't help me and the call was ended (without my contract being ended)!
- Location
-
- Location
- Leeds
- Reviewing
- Virgin Media
- Date
- 2015-02-04
- Comments
-
Like many reviews on here. It's the customer service team that are the problem. In my unfortunate case, the move and transfer team, who aren't a happy bunch at all. Having moved out of a rented accommodation and into a temporary address I called to find out what I could do about my broadband. Which I needed to have disconnected from the property so the new tennants could set up their own. After five or so minutes of the man taking all of my details then said we can transfer it to your new address. Which in return I explained once again that cannot be done as we don't have a permanent address. I asked if the contract could be paused while I find my partner and myself somewhere to live and then we could continue where we left off. Which was a no. The only option I had was to pay them a rediculios amount of money and terminate the account as we were only half way through the contracted period. After ten more minutes of this going back and forth he said he could give us a month and then it could be transferred over. Great. That was what I wanted in the first place. He then in his mumbled his way through some disconnection confirmations then proceeded to try and get me to refer someone for Virgin media and then started going on about virgins phone deals. No idea why but hey. I was happy I didn't have to pay a hefty bill and got to keep my broadband for my next home when I found one. I was then plonked on hold for a while as he 'calculated' something. As he was so quiet I barely managed to understand what he meant. He came back and gave me yet another bill amount and told me they do not offer the service of freezing or holding the account which he said earlier was fine. Being completely confused as to what he has done I asked to speak to someone else as he was now just repeating the same phrases from earlier in the same order. He refused and said everything is done now. I ended up hanging up the phone as he was increasingly becoming louder and getting ruder as I was asking him what he as actually done with my account.
I rang the customer service team to get some answers. I spoke to a lovely woman who brought up my account and found that the account was to be closed with a exit fee to be taken from my account. She put me through to the move and transfer team to see if my broadband can be taken to my temporary address so I do not have to pay the exit fee and get to keep my broadband. I wasn't even given this option from the first man. But predictably my temporary address does not have fibre optic so that went out the window. So I'm now left with a lovely bill but now if I love into a virgin area I can call them and resetup the account and get my money back. But if I don't move into a virgin area I'm basically porked.
I really liked the broadband's realiability even if I never managed to get close to the download speeds I was supposed to have, even if I plugged my computer into the hub. I'm dissapointed that they have some staff (the move and transfer team in particular) who just don't care as much as the rest of the customer service team who are genuinely a nice bunch to talk to.
- Location
-
- Location
- Hampshire
- Reviewing
- Virgin Media
- Date
- 2022-10-03
- Comments
-
Cannot comment on Speed/TV/Phone as never even got to have it fitted, plus recent media reports have seen huge Virgin system failure reports all around the UK in past months.
The administration from requesting a contract to cancelling 5 days later was abismal, whilst the Indian/UK call centre staff were polite and tried to be helpful they appeared to be working with their hands and feet tied behind their backs.
Not one could/would confirm their stated remedial actions by email, contract overcharging, D/Debit mistakes, offhand pre visit cable fitters etc.etc.
3hrs of phone calls in 3 days to try and rectify clerical errors resulted in cancelling the contract before fitting due to pure frustration and lack of trust in this corporate company..
- Location
-
- Location
- Brentford
- Reviewing
- Virgin Media
- Date
- 2021-03-23
- Comments
-
A very poor customer service. I had a conversation yesterday which ended in a disconnection of V M services. I spoke three times in the past regarding a price rise of £2.50 and felt as they did not listen to what I was telling/explaining. After all, still being overcharged. Thanks to competitive providers of the internet with better customer service.
- Location
-
- Location
- leeds
- Reviewing
- Virgin Media
- Date
- 2016-04-27
- Comments
-
Virgin media are absolute rip offs! Got my internet installed on 27.2.16 they said they would send me a bill every month so i could pay it which would be £19 a month, got to mark still no bill was ringing them every week asking were my bill letter was so i could pay got to april and still no bill still kept ringing kept telling me its coming, 27.4.16 finally recieve a bill for £57.90 £20.95 for march's bill £10 charge for my bill been late & £20.95 to settle my bill, my bill is late because ive just recieved my first bill, there absolute jokes wouldnt recoment them to anyone!!
Going round getting people to get virgin media then stinging them will a hefty bill
- Location
-
- Location
- Preston
- Reviewing
- Virgin Media
- Date
- 2018-05-10
- Comments
-
I've been with Virgin for near enough 4+ years initially had the TV service & a line but found we didn't use those so whittled down to just the 100mb BB i'm now paying 40pound plus for an actual 32.39mb needless to say not happy.Service has been choppy last couple of months we have busy lives not got time to always chase dodgy BB service, so i'm glad that my mobile contract has unlimited data to fall back on.
- Location
-
- Location
- Cambridge
- Reviewing
- Virgin Media
- Date
- 2021-01-27
- Comments
-
Virgin Media customer service are non-existent. I spent over 10 hours across three days trying to contact customer service; their customer service line puts one on hold for 60+ minutes, and then disconnects if one has not yet reached an agent (which rarely occurs). When one does finally reach an agent, s/he has no authority to resolve problems; they only transfer to other agents. Agents then refuse to admit problems, and instead threaten customers with legal action for breach of contract when they assert that Virgin Media's services do not work as advertised. Prices change without notice, and customer service agents deny that there is any change even when presented with differing bills for the same service. Reaching any customer service agent at all required 19(!) posts on Virgin Media's Facebook page, in order to finally arrange a Webchat. Virgin Media are dishonest thieves whose have systems designed to waste so much customer time that the customer gives up and pays whatever they ask. One * for customer service is too much. AVOID.
- Location
-
- Location
- Liverpool
- Reviewing
- Virgin Media
- Date
- 2019-06-18
- Comments
-
Admittedly, their broadband is fast and reasonably reliable. However, customer service is appalling. They raised their price for 100 Mb/sec from £36 to £48 per months (including landline rental) without ANY correspondence or offer to object or cancel. Trying to negotiate after 3 years of loyal custom, their best offer at 50 Mb/sec is £41 (£22 with Vodafone for similar package). Obviously, no link on their website to cancel my contract without fuss, and now being held in a queue to their accounts team for an hour, second time in one day (first time they just hung up). Unwilling to call me back or accept cancellation in writing.
- Location
-
- Location
- Crawley
- Reviewing
- Virgin Media
- Date
- 2018-11-01
- Comments
-
This is the scam I have witnessed today, it is so frustrating, coming home from work after a hard heavy day wanting to sit down with a drink in your hand and boom!!...
The chanel you been watching for the last 6 months or more is not there anymore, then when you call to find out why, you been told a script from staff on the phone, it is in full TV package ( bull) I was damn watching this chanel over and over again nearly every day, then all of a sudden disappears!!! it is not on!!! that is scam, is literally scam, they make you used to it then take it away, in order to scam more money off of you, cos you want to watch that chanel you like.
Who in f... World is deciding what chanel belongs to what package and why do you have to take away people's joy, the piece people looking forward for when they get home??? It is not on!!! That is scam I am not paying more I am not doing what you want me to do!
To hell with the people who is in this scam to hell with you I am going to leave soon sodd you all useless nonsense people
I hate you all who is doing this or make it happening
- Location
-
- Location
- Bath
- Reviewing
- Virgin Media
- Date
- 2020-08-30
- Comments
-
Probably the worst company in the U.K. Their broadband is good and fast but that is where it ends. Their customer service is absolutely appalling and they don’t care. You wait for ages to get through and when you do you have a job to understand what is said and you invariably get nowhere. Their pricing is smoke and mirrors and in order to get a better price you have to negotiate or threaten to leave. They tie you in with so called discounts and bonuses and stick you with price increases every few months. If you have a feasible alternative don’t go near them.
- Location
-
- Location
- Bedford
- Reviewing
- Virgin Media
- Date
- 2021-06-15
- Comments
-
Utter gits. They so messed up transfer from Sky that I permanently lost my landline number, and never had a working landline. Their support helpline is absolutely grim. More thanan hour wait each time and the line is dropped about a third of the time. AND YOU CAN ONLY CANEL USING THAT LINE! You can' teven WRITE A LETTER TO TO THEM TO CANCEL. So I eventually cancelled. They would not allow it and persued me with relentless debt collectors. I took them to arbitration and they lied there too, but I still won. I left them the year before becuase they was monsters. They learrned nothing except that, hin the UK, delivering good service is simply not cost effective - there's no incentive to do it, and the law is quiet on the matter. MORALLY BANKRUPT.
- Location
-
- Location
- Harrow
- Reviewing
- Virgin Media
- Date
- 2018-03-23
- Comments
-
Wished to upgrade my Tivo to a V6 box.
Looked online for Telephone number 0345etc which was unattainable, Went online after filling in all details three times this was also unattainable.
Had to ring the 0800 number the operator then told me that I did not have a Tivo box which was delivered last year, and was pretty slow in comparison with the old V box.
After many visits to her manager agreed to send V6 even though they had no record of the Tivo. in all pretty poor service.
- Location
-
- Location
- West Yorkshire
- Reviewing
- Virgin Media
- Date
- 2018-08-23
- Comments
-
Forever having issues after issues after issues with virgin media. We have random days where the WiFi doesn’t work at all and during the night it barely ever works. Inconvenience after inconvenience to the extent I have to go use WiFi at others some days.
When it is working, it works completely fine but the inconveniences that come with it, it’s not worth it at alll
Customer service takes very long to get through.
I would highly not recommend getting virgin installed.
- Location
-
- Location
- Welwyn Garden City
- Reviewing
- Virgin Media
- Date
- 2023-12-31
- Comments
-
First few months no problems, 190-250mbps and around 20-40mbps upload which is what i'm paying for. After a few months it went bad. 200-700 ping on fortnite, 75mbps download and 5-10mbps upload. Overall **** broadband
- Location
-
- Location
- Kensington
- Reviewing
- Virgin Media
- Date
- 2015-01-16
- Comments
-
I would advise anyone looking to go with virgin media for any service to not waste their money. They are money grabbing and horrendously unfair, leading people into contracts they are not fully aware of and taking more and more money they are not entitled to.
- Location
-
- Location
- Ilford
- Reviewing
- Virgin Media
- Date
- 2019-12-17
- Comments
-
The worst customer service
The worst customer service. Atrocious. Incompetent. Unable to speak to anyone without account numbers or 'area codes' and a very very difficult task to obtain them which leaves you stuck. Not helpful especially when you want to clear bills and have the means to do so but are unable to because of their process. This then leaves a negative footprint on your credit file through no fault of your own. Tried to speak to an online chat log, file a complaint, live text message service.... nothing worked to speak to someone. Finally when you want to cancel all of a sudden they care, explained why I was giving my notice and said I would have happily paid more just for a satisfactory level of service and when they gave up on retaining me as a customer they became aggressive on the phone (interrupting me, talking over me, abruptly hanging up). Requested a final bill to be sent to me by email on 2 separate occasions, I know they have my correct email address as they send me emails demanding me to send their equipment back (which I promptly did anyway) but fail to send me any correspondence saying I have an outstanding balance, which has now again affected my credit profile. Disgraceful. Please avoid this incompetent company there are far better service providers for better value for money too. I will never use ANY of their services.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.